Customer Reviews for U-Haul of Campbell

10,001 reviews

1266 White Oaks Rd   Campbell, CA 95008
(Hwy 17 & Camden)

(408) 371-5183

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(408) 371-5183

1266 White Oaks Rd
Campbell, CA 95008
(Hwy 17 & Camden)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Henrique Chan 
Rating:
2.0

Truck cargo leaked under the rain and got my cargo wet; poor vehicle maintenance.

ERNEST CHEN 
Rating:
5.0

Customer did not leave a comment.

GARY PROUT 
Rating:
5.0

Customer did not leave a comment.

David Silva 
Rating:
4.0

Customer did not leave a comment.

John Lazo 
Rating:
5.0

Customer did not leave a comment.

Garrett Goodman 
Rating:
5.0

Customer did not leave a comment.

Kevin Krueckemeier 
Rating:
5.0

The newer style of 5 by 8 trailer, where the door is a drop down ramp, is a great improvement. My only issues with the 5 by 8 trailer I rented are: - the handle on the hitch shaft of the trailer is too high - it prevents me from opening the tailgate of my SUV, - the rope holes through the wooden tie down bars on the sides of the trailer are too small - - it's too difficult to force normal sized rope through these,

Robert Burke 
Rating:
5.0

Customer did not leave a comment.

Alireza Mofrad 
Rating:
5.0

It’s was so easy and fast!

Juan Camargo 
Rating:
2.0

Employee that checked out the vehicle kept falling asleep for seconds at a time, it was bizarre. He would ask questions, eyes would close for about 8-10 seconds then would jerk his head back up and ask the question again typically 2-3 times each question. He was sitting down at the desk checking in, he either needs medical attention or was hung over? It took forever to check out the vehicle. Vehicle had less than empty fuel, scared me that I had to go directly to fuel station and put $30 dollars in the tank to get the low fuel light to turn off. Was told people are siphoning fuel, site needs to find another solution.

Ron Erickson 
Rating:
5.0

Customer did not leave a comment.

Daniel Doyle 
Rating:
5.0

Customer did not leave a comment.

Alireza Mofrad 
Rating:
5.0

THE EXPERIENCE WAS EXCELLENT! Even when I needed to change the truck to a smaller one at the last minute! Pleasant and very helpful!

Lucy Wedemeyer 
Rating:
5.0

Employees were very considerate and polite.

David O'Neal 
Rating:
3.0

Customer did not leave a comment.

Shawn Teran 
Rating:
5.0

Customer did not leave a comment.

William Whyte 
Rating:
5.0

Wilson went above and beyond to help me after the rental self-locked with my keys in it. He stayed after closing to get the vehicle unlocked for me.

Sarah Beauchamp 
Rating:
5.0

Customer did not leave a comment.

Pedro Fierro 
Rating:
5.0

Customer did not leave a comment.

MATTHEW OBER 
Rating:
5.0

Customer did not leave a comment.

Hector Perez 
Rating:
5.0

Customer did not leave a comment.

Alfonso Baltazar 
Rating:
5.0

Customer did not leave a comment.

ANDRES MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Sean Crawford 
Rating:
4.0

Customer did not leave a comment.

Brian Gordon 
Rating:
4.0

Customer did not leave a comment.

Matthew Lorenzen 
Rating:
5.0

Customer did not leave a comment.

Jorge Salazar 
Rating:
5.0

Customer did not leave a comment.

Stanley Crane 
Rating:
4.0

Customer did not leave a comment.

Sean Mann 
Rating:
5.0

Customer did not leave a comment.

Majken Bullard 
Rating:
5.0

Customer did not leave a comment.

Philp Opsal 
Rating:
5.0

Customer did not leave a comment.

Vidyasagar Baliyara 
Rating:
5.0

Customer did not leave a comment.

Vicente Navarro 
Rating:
5.0

Customer did not leave a comment.

Diego Aragon 
Rating:
4.0

Customer did not leave a comment.

john shannon 
Rating:
5.0

Great service

Anna Koval 
Rating:
5.0

Customer did not leave a comment.

Fei Xiao 
Rating:
5.0

Great service!! Very grateful for the free prostate exam. Love this location!!

Louis Stone Collonge 
Rating:
5.0

Uhaul White Oaks is the best in the business..Friendly,professional and owner Steve is a class act..Maybe coffee pot and donuts for customers..

Edmund Trevino 
Rating:
4.0

Customer did not leave a comment.

Carolyn Williams 
Rating:
4.0

The guy who “helped” us was not very professional. I drove in and he kind of pointed to the location where we needed to back up the trailer. He didn’t give any clear verbal instructions but rather “grunted/mumbled” something to us. I had to clarify a couple times what he said. As we were leaving I asked if we needed to go in the office for anything. He seemed he was more interested in what was on his phone than our question (maybe he was finishing our checkout online - not sure).

JOHN FRABONI 
Rating:
5.0

Journeyperson level of knowledge. Unit adroitly installed in minimum time.

NORRIS PARKS 
Rating:
5.0

Customer did not leave a comment.

Charles Wiederhold Jr 
Rating:
5.0

The steering for the truck was "loose"and felt like it would pull to the left and right .

Leonard Magelky 
Rating:
5.0

Customer did not leave a comment.

Murat Oruc 
Rating:
5.0

Customer did not leave a comment.

dave jenson 
Rating:
5.0

Customer did not leave a comment.

ronald stuart 
Rating:
5.0

Crew was great

Dallas Radcliffe 
Rating:
3.0

Customer did not leave a comment.

Kayla Ramos 
Rating:
4.0

I was told we could pick up trailer a day early with no extra charge, dropped off trailer and got charged $30 stating it was late.

Terri Stills 
Rating:
5.0

Great trailer, great people, all worked well.

Russell Kellum 
Rating:
5.0

Customer did not leave a comment.

paula clawson 
Rating:
5.0

Customer did not leave a comment.

Christopher Schalge 
Rating:
5.0

Great service

Anna Koval 
Rating:
3.0

Can was clean but check engine light came on part way through trip.

Lindsay Grant 
Rating:
5.0

Customer did not leave a comment.

Steve Emerson 
Rating:
5.0

White Oaks Uhaul is on top of their game..Maybe more trucks if anything..Great customer service and the White Oaks crew is friendly,professional and treats everyone like family

Edmund Trevino 
Rating:
5.0

Customer did not leave a comment.

Thuy Nguyen 
Rating:
1.0

I got my rental as needed but the customer service was awful. Person looked like he rolled out of bed and rolled into work. While “assisting” me, acted if he could care less, yawned like 5 times. Had his hoodie hat on. Lack of professionalism and sloppy.

Son Nguyen 
Rating:
5.0

Customer did not leave a comment.

EVA GUTIERREZ 
Rating:
2.0

Have the right photo of the vehicle on the app. Car was not clean at all.

HOMAN SHAHABI 
Rating:
5.0

The after hours pick up was extremely frustrating. I chatted 3xs and it was going know where. I do appreciate I had a real person call me after 45 minutes of trying to work with the chat. She was wonderful and was the only saving grace to keeo me from walking away.

Katherine Kinney Oswald 
Rating:
5.0

I had a great experience! This was my first time renting a U-Haul. The person at the desk that helped me with the pick up was helpful and efficient. The truck was quickly ready for me before I left the building! And the 2 employees outside were very helpful with the questions I had about the vehicle and fuel. I also appreciated the available parking while using the rental truck. Thank you!

Maria Tran 
Rating:
5.0

Customer did not leave a comment.

Hector Perez 
Rating:
5.0

Customer did not leave a comment.

Javier Bernal 
Rating:
4.0

Customer did not leave a comment.

Stan Dutrow 
Rating:
2.0

Customer did not leave a comment.

Suzanne Olsen-Bailey 
Rating:
5.0

Customer did not leave a comment.

Joseph Schultz 
Rating:
5.0

Customer did not leave a comment.

Darren Ryan 
Rating:
5.0

Always fast and friendly service

Michael Taffe 
Rating:
5.0

Customer did not leave a comment.

Nancy MacWilliamson 
Rating:
5.0

Customer did not leave a comment.

Sara Jagetic 
Rating:
5.0

Everything was perfect and I’m glad that I rented a U-Haul. Great value for the price!

Suzanne Kinney 
Rating:
5.0

Customer did not leave a comment.

Jean Hamilton 
Rating:
5.0

The staff is helpful and knowledgeable. We continue to return to this location because of the customer service!

sharon lingofelter 
Rating:
4.0

When someone reserves 20 feet van don’t give him 26 feet Van

Rohullah Jafari 
Rating:
5.0

The online app is excellent. The people were very professional.

Kevin Compton 
Rating:
5.0

Customer did not leave a comment.

David Guertin 
Rating:
5.0

Great service

Anna Koval 
Rating:
4.0

Customer did not leave a comment.

MICHAEL WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Lilly 
Rating:
5.0

All was easy and customer service was excellent.

Maria Garcia 
Rating:
5.0

Customer did not leave a comment.

Gary Rose 
Rating:
4.0

The truck was clean and worked well. The staff was efficient and the check-in process was good.

John Micco 
Rating:
5.0

Customer did not leave a comment.

Philip Lee 
Rating:
5.0

Same approach and be consistent

Gerald Bogan 
Rating:
5.0

Customer did not leave a comment.

Hector Perez 
Rating:
5.0

Customer did not leave a comment.

Catherine Adams 
Rating:
5.0

Overall good experience. Unfortunately, the check engine light came on but ran perfectly fine

Sabrina Atwood 
Rating:
5.0

Hired a van from this location twice and in both cases the staff was fast and reiable upon pick-up and return.

Edward Connelly 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Griffin 
Rating:
5.0

Customer did not leave a comment.

Charles Wiederhold Jr 
Rating:
5.0

Customer did not leave a comment.

Debbie Honore 
Rating:
5.0

Quick and easy!

MICHAEL ANDERSON 
Rating:
5.0

Customer did not leave a comment.

hector perez 
Rating:
5.0

The check out after hours was a nightmare . The U-Haul app was hard to figure out and then when I did, it was intermittent. It kept kicking me out and I don’t even know if it submitted anything, pictures, comments, etc. I haven’t used an app from a big company that was so messed up in years.

dionysis Heliotis 
Rating:
1.0

They did not tell me I was being charged for the extra mileage either. I specifically asked if there were additional charges because there often is.

Michelle Pendleton 
Rating:
5.0

Super easy, professional absolutely first class service

LISA MATULICH 
Rating:
3.0

My truck felt very loose and needed maintenance. The "check gas cap" indicator was lit on the dash, even after I opened and tried to reseal the gas cap several times. The truck was hesitant to shift, holding on to lower gears far longer than normal. The steering felt loose. When I returned the vehicle, I waited in line with four customers ahead of me, all of us waiting for a SINGLE U-Haul employee for assistance. After 15 minutes, my turn came. There was some confusion over my pickup/return time/day, but it was sorted out to my satisfaction.

Rick Contreras 
Rating:
5.0

Customer did not leave a comment.

MILAN KRENDZELAK 
No reviews have been submitted for this location.

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