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Larry CCustomer Reviews for U-Haul of Campbell
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I left the uhaul with 25% gas and they reported it as E i shouldve been reimbursed
paul mThe guy who helped me was awesome..friendly, respectful and a great personality.
Brenda DNon friendly staff.
ATHUL VCheckout and check-in were quick.
James PThe service was good and fairly timely, also the truck road really well. Loaded and unloaded the truck felt the same while driving.
Jessica LQuick service and available w Equipment in great condition
MICHEAL SEverything went very smoothly.
David SI cannot recommend U-haul to anyone. Very unprofessional experience.
Maria AAll of the staff at the White Oaks facility in Campbell, CA are efficient, polite and very helpful. It's the best! Thank you.
Tanya BLocation was good, but wasn’t told about the drop off after hours fee. Rental was clearly to be returned at 7 which was after close. I inquired about drop off for keys. The fee was never mentioned.
Krishna VEasy check out, friendly staff
BRIAN LBest customer service and support. Made everything super easy.
Raul CFucking amazing!! The pole dancing was the fucking best. Better than masturbation in a room full of sheep. 🐑
luis STruck cargo leaked under the rain and got my cargo wet; poor vehicle maintenance.
ERNEST CThe newer style of 5 by 8 trailer, where the door is a drop down ramp, is a great improvement. My only issues with the 5 by 8 trailer I rented are: - the handle on the hitch shaft of the trailer is too high - it prevents me from opening the tailgate of my SUV, - the rope holes through the wooden tie down bars on the sides of the trailer are too small - - it's too difficult to force normal sized rope through these,
Robert BIt’s was so easy and fast!
Juan CEmployee that checked out the vehicle kept falling asleep for seconds at a time, it was bizarre. He would ask questions, eyes would close for about 8-10 seconds then would jerk his head back up and ask the question again typically 2-3 times each question. He was sitting down at the desk checking in, he either needs medical attention or was hung over? It took forever to check out the vehicle. Vehicle had less than empty fuel, scared me that I had to go directly to fuel station and put $30 dollars in the tank to get the low fuel light to turn off. Was told people are siphoning fuel, site needs to find another solution.
Ron ETHE EXPERIENCE WAS EXCELLENT! Even when I needed to change the truck to a smaller one at the last minute! Pleasant and very helpful!
Lucy WEmployees were very considerate and polite.
David OWilson went above and beyond to help me after the rental self-locked with my keys in it. He stayed after closing to get the vehicle unlocked for me.
Sarah BGreat service
Anna KGreat service!! Very grateful for the free prostate exam. Love this location!!
Louis SUhaul White Oaks is the best in the business..Friendly,professional and owner Steve is a class act..Maybe coffee pot and donuts for customers..
Edmund TThe guy who “helped” us was not very professional. I drove in and he kind of pointed to the location where we needed to back up the trailer. He didn’t give any clear verbal instructions but rather “grunted/mumbled” something to us. I had to clarify a couple times what he said. As we were leaving I asked if we needed to go in the office for anything. He seemed he was more interested in what was on his phone than our question (maybe he was finishing our checkout online - not sure).
JOHN FJourneyperson level of knowledge. Unit adroitly installed in minimum time.
NORRIS PThe steering for the truck was "loose"and felt like it would pull to the left and right .
Leonard MCrew was great
Dallas RI was told we could pick up trailer a day early with no extra charge, dropped off trailer and got charged $30 stating it was late.
Terri SGreat trailer, great people, all worked well.
Russell KGreat service
Anna KCan was clean but check engine light came on part way through trip.
Lindsay GWhite Oaks Uhaul is on top of their game..Maybe more trucks if anything..Great customer service and the White Oaks crew is friendly,professional and treats everyone like family
Edmund TI got my rental as needed but the customer service was awful. Person looked like he rolled out of bed and rolled into work. While “assisting” me, acted if he could care less, yawned like 5 times. Had his hoodie hat on. Lack of professionalism and sloppy.
Son NHave the right photo of the vehicle on the app. Car was not clean at all.
HOMAN SThe after hours pick up was extremely frustrating. I chatted 3xs and it was going know where. I do appreciate I had a real person call me after 45 minutes of trying to work with the chat. She was wonderful and was the only saving grace to keeo me from walking away.
Katherine KI had a great experience! This was my first time renting a U-Haul. The person at the desk that helped me with the pick up was helpful and efficient. The truck was quickly ready for me before I left the building! And the 2 employees outside were very helpful with the questions I had about the vehicle and fuel. I also appreciated the available parking while using the rental truck. Thank you!
Maria T