Customer Reviews for U-Haul of Boynton Beach

7,731 reviews

1319 N Federal Hwy   Boynton Beach, FL 33435
(S Of Gateway, N Of Boynton Beach BLVD)

(561) 737-0615

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(561) 737-0615

1319 N Federal Hwy
Boynton Beach, FL 33435
(S Of Gateway, N Of Boynton Beach BLVD)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good customer service.

Sylvia Orange 
Rating:
5.0

Customer did not leave a comment.

David Aldrich 
Rating:
5.0

Customer did not leave a comment.

Erik Charles 
Rating:
4.0

Customer did not leave a comment.

David Giovarelli 
Rating:
5.0

Very nice

Rigoberto marenco 
Rating:
3.0

CALL WHEN THE WORK IS DONE, NOT HOURS LATER.

Robert Williams 
Rating:
5.0

Customer did not leave a comment.

Robert Cameron 
Rating:
1.0

Customer did not leave a comment.

Joseph Lalia 
Rating:
3.0

Hard to pull in, needs bigger lot.

Brooke Key 
Rating:
3.0

Need a larger lot, no place to park.

Karen Goosen 
Rating:
1.0

The girl that helped me had an attitude for no reason then they charge me extra for no reason

josena mathurin 
Rating:
5.0

Keep up the good work

Leslie Bauer 
Rating:
5.0

The desk agent at this location when I picked up the truck was fantastic - she was incredibly patient and helpful in allowing me to compare options between one way and local drop off to determine what made the most sense and offered the best value for my situation. My co driver had an issue with their identification and again the patience and professionalism of the agent was remarkable. This was probably the best interaction I had during the entire process of moving and again I really commend the location on their choice of employees and the agency given these individuals to offer customers the best service and an outstanding experience overall.

Chris Siegel 
Rating:
5.0

All good.

Ilan Kottler 
Rating:
5.0

Customer did not leave a comment.

Diana Mills 
Rating:
5.0

Customer did not leave a comment.

Sheila Bournival 
Rating:
2.0

Lot far to small for the number of trucks and trailers. Unable to park in lot for hookup of trailer for 30 minutes, blocked. Try to sign in and get the trailer on pickup but computers broken again, had this happen in past as well. Had to return an hour later for pickup. On trailer return U Haul trucks with dead batteries getting jump started and blocking access on trailer return, had to park on street and wait. Not so friendly attitude by some people working there. Better attitude needed by some people. My trailer worked fine, trucks with dead batteries block access. Not enough room. Cars parked on lot blocked exit. I never use U Haul in Chicago where other trailer companies are available and provide better service. In Florida there is no other company near me that rents trailers. Multiple visits to this location have been made, never a great experience.

James Powell 
Rating:
5.0

This location has nothing to improve , everyone is friendly and professional.. their trucks are spotless and professionally maintained. I wouldn’t go anywhere else when I need to rent .. I give this location +10…

Enrique Diez 
Rating:
1.0

Vehicle had bad battery. Was given to us dead. Overcharged us for gas. We went 9 miles and put a dollar in for gas and they charged us an extra $8.

Thomas Helldorfer 
Rating:
5.0

Customer did not leave a comment.

kenton kargela 
Rating:
5.0

Mercedes was efficient and an absolute pleasure to work with! I highly recommend U-Haul Boyton Beach.

William Shelley 
Rating:
4.0

Truck was fine for what I needed. Don't rent that thing to some rich prissy ass people. No radio ac was tolerable. Just be careful who you rent that to

Adam Friedwald 
Rating:
4.0

Customer did not leave a comment.

William Whitehead 
Rating:
5.0

Mercedes and team were great!

Douglas Stuebe 
Rating:
5.0

Customer did not leave a comment.

Brian Helgeson 
Rating:
5.0

Customer did not leave a comment.

Darryl Secrist 
Rating:
5.0

Customer did not leave a comment.

Baltazar ramirez 
Rating:
5.0

Great service highly recommend

Jamesha Monroe 
Rating:
5.0

Great staff!!

STEVEN PERLEBERG 
Rating:
4.0

When the desire equipment is not available, suggestions should be made to the customers! Educate customers about possible alternatives

Jose Fernandez 
Rating:
5.0

Quicker than expected and friendly people.

Brian Brewer 
Rating:
5.0

Customer did not leave a comment.

Eugene Niconovich 
Rating:
5.0

Very nice service

Hernando Hurtado 
Rating:
3.0

Improving customer service

MAYRA BUSTAMANTE 
Rating:
5.0

Everything was great

Tanisha Brown 
Rating:
5.0

Customer did not leave a comment.

ANNA FLORES 
Rating:
5.0

Customer did not leave a comment.

Kenneth Gosier 
Rating:
4.0

I over estimated amount of miles I would drive and when received e-mailed receipt the correct milage and fee was set forth

Peter Wolf 
Rating:
5.0

Great experience, polite, on time, will be back.

Ari Torres 
Rating:
5.0

The steering wheel was 45 degrees off center, but everything worked great. The team accommodated a last minute change.

MEREK ROMAN 
Rating:
5.0

good service

Francois Therrien 
Rating:
5.0

Thanks . Great service and customer service . See you guys soon.

RAFAEL rodriguez 
Rating:
5.0

Very prompt and provided great info

Michael Bevins 
Rating:
3.0

The truck was an older model which had no get up when driving , the engine light came on

Cristelle Deale 
Rating:
5.0

Everything went perfect. Very easy to rent AND at the last minute. Lady at the front desk was very polite and helpful.

Tamara Caudill 
Rating:
3.0

I’ve always had a good experience at this location. But with this visit it took 15mins for the office attendant to leave the break room to assist me.

Brian Kennedy 
Rating:
5.0

Customer did not leave a comment.

Fritz hinterberger 
Rating:
5.0

Customer did not leave a comment.

Hernando Hurtado 
Rating:
4.0

Customer did not leave a comment.

Susan Cone 
Rating:
4.0

Customer did not leave a comment.

andrew cone 
Rating:
5.0

Trailer had been in a wreck. Floor had dried paint. Other than that. Great Customer service Kelley Schulz

KELLEY SCHULZ 
Rating:
5.0

Customer did not leave a comment.

John Forgach 
Rating:
3.0

I will never be using UHAUL again after the fiasco I experienced on 2/12/24 nor will I ever recommend UHAUL. I will actively discourage anyone from using UHAUL any opportunity I get. If you are interested in why I feel this way, see Reference ID: 4643058

ivan jones 
Rating:
5.0

We rented 2 cargo vans and both vans were infested with cockroaches.

Karina Roth-Pfefferle 
Rating:
3.0

Customer did not leave a comment.

Alexis Kelley 
Rating:
5.0

Customer did not leave a comment.

Les Fineman 
Rating:
5.0

Customer did not leave a comment.

Licka Sanon 
Rating:
1.0

install within the time quoted

Steve Golub 
Rating:
2.0

Not wasting my time with comments, just like the sales associate didn't want to provide or take the time to serve my needs. Constant text messages to me while traveling asking me to text when I can drop off for next customer? Really? I could have returned it 2 days earlier but choose not to just on principal. Gas system is a joke. Just fill it, & bring it back filled.

bryan lehrer 
Rating:
1.0

It had more miles than what they told me and they said that the tang of gas was at 7/8 full when the gas tang was at 3/4 full.

JOSEPH PATULLO 
Rating:
3.0

Pleas reference last comments!!! For this location..

MARK FATTIBENE 
Rating:
5.0

Customer did not leave a comment.

Johnny Majic 
Rating:
5.0

Boynton location is excellent

Robin Phillips 
Rating:
5.0

Customer did not leave a comment.

Keira Jacobs 
Rating:
5.0

Customer did not leave a comment.

Lisa Zita 
Rating:
5.0

Customer did not leave a comment.

michael bodle 
Rating:
2.0

Location has very poor access and has only one handicap parking space which is actually on the street. The employees are indifferent. I’ll go pretty much anywhere else.

Bradley Stenstrom 
Rating:
1.0

The truck looked fairly new compared to other U-Haul truck but for some reason when we were finished unloading the truck and trying to leave public storage the U-Haul wouldn’t start. Turns out the battery was dead which doesn’t make sense since there was no light on/ door opened on the U-Haul. We called customer service to ask for help to see where we should give the U-Haul a jump but she had no clue and by this time the storage unit would been closed and we would be stuck in so, we had to leave the U-Haul truck overnight. It had a sofa in it because the sofa was supposed to be dropped off to someone that night but again the U-Haul wouldn’t start and the person wasn’t available in the morning so when we returned the truck in the morning with the couch in it they said that we would be charged $200+ if we didn’t get rid of it but again I feel as if it wasn’t our fault since the U-Haul battery died for some reason. So we spent about 20 minutes finding somewhere that dispose of the couch which resulted in me being late for work. What you can improve next time is teaching your customer service representatives where customers can find the battery so it doesn’t take when they are trying to jump the U-Haul.

Naijah Ribinson 
Rating:
5.0

Mercedes at the front desk was wonderful. checking in and out was seamless one of the best locations I ever rented from. Thank you and have a great evening Joseph Marchetti.

Joseph Marchetti 
Rating:
4.0

Customer did not leave a comment.

Julie Dominick 
Rating:
4.0

Everything went smooth. Staff was great.

Thomas Foley 
Rating:
1.0

Customer did not leave a comment.

Nicholas Abbatemarco 
Rating:
5.0

Customer did not leave a comment.

Molly Dodson 
Rating:
1.0

Customer did not leave a comment.

Omar Ruidiaz 
Rating:
5.0

This location is great, but we had a reservation at a location closer to home with email confirmation, but when we went to that location we were shown on the app that our reservation was at this location, further from us. It ended up costing us more for gas and mileage. Not sure what happened, but I wasn’t too thrilled about it.

Alejandro Sotelo 
Rating:
1.0

They gave me the van with an empty tank and I returned it the same way; Then they charged me $66 for gas. And the attendant didn't have much patience to answer.

wellison caetano lamounier 
Rating:
3.0

The van had roaches which is unsatisfactory when I am moving cases of cookies to sell. Do better at checking your equipment. No one wants to drive with roaches crawling on you.

Jazmin Estravit-Montanez 
Rating:
5.0

Staff was very helpful and friendly. I will always go to this location.

Laura McKinley 
Rating:
5.0

Staff was friendly and helpful at both locations

Andrew Reese 
Rating:
5.0

Quick easy job

John Alibrandi 
Rating:
4.0

Customer did not leave a comment.

Randall Newman 
Rating:
5.0

Parking of everything is hard highway access makes it difficult!

timothy osborne 
Rating:
1.0

The truck was infested with roaches. I had to fumigate my items I used the truck to transport……

Vanessa Morgado 
Rating:
5.0

Gay and friendly at the counter. Could never get the app to work

Pedro Ferrer 
Rating:
4.0

Everything went smoothly and the staff was helpful and pleasant. More room to park would be nice but that's beyond the control of the facility due to space constraints.

Christopher Pavilonis 
Rating:
5.0

Customer did not leave a comment.

Marc loomer 
Rating:
5.0

Give me some type of discount that will be very nice and that would keep people always coming back. Other than that everything was wonderful.

DISHUNE MOORE 
Rating:
3.0

Customer did not leave a comment.

JOHN MURPHY 
Rating:
5.0

So easy renting from this location. Staff friendly and professional.

Daniel Wright 
Rating:
5.0

Customer did not leave a comment.

Michael Pitti 
Rating:
5.0

Maybe some cushion on the chair

Sarah Allstott 
Rating:
1.0

PATHETIC EMPLOYEES RUDE DISRESPECTFUL DOES NOT COME CLOSE TO EXPLAINING IT..DISCUSTING

Andrew Dodge 
Rating:
5.0

Very kind and friendly.

shelly kissam 
Rating:
1.0

Customer did not leave a comment.

Arcilia Ferrer 
Rating:
5.0

Customer did not leave a comment.

Kevin Collins 
Rating:
3.0

Quit lying and ripping people off like I wouldn’t of put $10 of gas and I’d rather spend $43 with a bunch of shit that is you guys are freaking rip off artist

Robert Robinson 
Rating:
4.0

Truck had missing headlight, and the passenger side windshield wiper blade was broken.

Adam Ribner 
Rating:
5.0

Customer did not leave a comment.

mark tolhurst 
Rating:
3.0

Customer did not leave a comment.

Alex Alcantara 
Rating:
5.0

All went well.

David Weber 
No reviews have been submitted for this location.

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