Customer Reviews for U-Haul of Boulder

Rating:

5.0

Loved the service provided by a young lady that was there this morning when I returned the equipment as well as the day I picked it up. She was truly amazing!!!! The only complaint I have is with the helpers that u-haul recommended. A complete disaster. I filed a complaint already.

Rating:

5.0

Thank you Willie and Laura! Your knowledge and kindness made the move seamless!

Rating:

5.0

The front office staff was welcoming, helpful and professional. The time to install our hitch was only 1/34 hours, which was less than we expected. We were very satisfied with our service at this UHAUL location.

Rating:

1.0

Unnecessary damage charge.

Rating:

5.0

Everything was great Thankyou.

Rating:

3.0

Besides snow removal off trucks there's not much. Trucks are Great handle very well!

Rating:

5.0

Friendly and efficient crew!

Rating:

2.0

The person checking us out was clueless, acted like it was a bother that we were customers and didn’t say a word unless we asked him a question. Didn’t explain anything! And when I asked about after hours drop off he said it was easy! Just scan a QR code and drop the keys. It took over 20 minutes to load the app, go though and take all the pictures, answer all the questions on my phone etc. a real pain!!!

Rating:

5.0

Keep up the good work that's it thnks

Rating:

5.0

Very impressed by the quick and kind service given to us. We have used U-Haul several times over the last few years - yesterday’s experience in North Boulder was absolutely the best we’ve had.

Rating:

5.0

It did take longer than it was originally supposed to, but they offered a discount so that really improved my mood since I don’t live near by. And the attendant was very helpful restarting my cars settings and my car alarm. Both were very friendly and helpful!

Rating:

5.0

While the installation and quick and the employees friendly and helpful, I expected the existing wiring harness to be removed and replaced. It is not too big a deal but I would have preferred removal.

Rating:

5.0

Laura at the N. Broadway locations is fantastic.

Rating:

3.0

The rental went smoothly. One employee was personable and pleasant, the manager was not. Was either having a bad day or is just not a customer service friendly individual.

Rating:

5.0

Easy online reservation process, helpful staff inside the shop, plenty of useful moving supplies. The cargo van made a big job much faster & easier. Thanks!

Rating:

5.0

Friendly, cordial, easy to tak through and did not keep me waitin

Rating:

5.0

This is the best Uhaul location between Ft Collins and Denver. These guys run a great shop. We will be back! Thanks again.

Rating:

1.0

Absolutely disappointing service. Txt to review rental/ claims didn’t work. Had a subpar rental and was charged for damage that was not incurred by me. Employee was rude and unhelpful. Just looking to make a profit off damaged incurred by then. WILL NEVER USE AGAIN

Rating:

4.0

The first van I was given was leaking fluid. So, I had to return it for one that wasn't broken. That required me to unload everything I had loaded into the original, and then load the new van. But, they were good at finding a replacement, and that one was fine.

Rating:

5.0

Super easy and great location. Staff was very helpful

Rating:

2.0

The gear was not working well, from parking to reverse would take like 2 minutes or more and the same to drive too

Rating:

2.0

Be sure to complete the equipment condition verification. I was charged for damage which did not occur during my rental period. Unfortunately, the link to verify condition went to my spam inbox and I didn't see it until after the vehicle had been returned and damage had been reported -- so no way to prove my dispute was valid. Lesson learned, but I'll also be avoiding this location in the future.

Rating:

4.0

I had to park my vehicle 3 blocks away. Not that big of a deal since I had a very small job to do. Everything else was great. Service, speed, etc.

Rating:

5.0

Jimmy did a great job helping me and went out of his way, thanks

Rating:

5.0

An A+ 5 star experience. Thanks a bunch!

Rating:

5.0

Very friendly and helpful staff. Thank you!

Rating:

5.0

Appreciated both the in-person service at pick up and drop off and the great customer service via phone. Thank you!!!

Rating:

4.0

Both picking up the van and dropping it off were incredibly fast and efficient. Both employees were so friendly and upbeat. it was an amazingly satisfying business transaction.

Rating:

5.0

The service was quick. Attendant was very polite and knowledgeable. I will definitely be returning. I’ve been here several times before when it was under different management and had a poor experience in the past.

Rating:

5.0

Fastest return imaginable! Thank you.

Rating:

5.0

Professional, courteous, good turnaround. Very pleased with the service.

Rating:

5.0

Start to finish everything was easy. Highly recommended.

Rating:

5.0

Due to recent snow and ice, the van initially assigned to me was stuck. The staff quickly came out to help. But, when it became obvious that this particular vehicle was not going anywhere, they dug a different van out of the snow and got me on my way quickly. I really appreciate the extra effort.

Rating:

1.0

Do not negate the feelings of the customer. We are the reasons you remain in business. Own your mistakes and do better.

Rating:

5.0

I was so pleased with our customer service. It was a very easy transaction but checking the truck out and returning it. I would certainly use uhaul again! Well done!

Rating:

5.0

The staff member from whom we rented the truck was very helpful and friendly. We are pleased with the service and vehicles at this Location and will rent there again when the need arises.

Rating:

5.0

The nicest service people in Boulder. Friendly, competent, informative, perceptive. Both attendants actually smile and have well developed social skills. Also, the cost was reasonable and fair. Highly recommend!! The van was new and simple to operate (and I’m a 75 yr old clutz).

Rating:

1.0

First vehicle did not start, second had lots of ice on it with no ice scraper available. I was not told the correct day or time I was to return the vehicle, nor the correct time the drop off location was open, nor was I told that I had a set mileage I was allowed to go. I was just given keys and sent on my way only to accrue fees because of things I was unaware of. If I can only make one trip in a vehicle, that should be explained. If the drop off is "Anytime from 12- 3 on Sunday" it should not actually be either by 3 Saturday or 8am sharp on Sunday. And for the love of god buy an ice scrapper, having someone who just got dropped off there need to clean it off with their hands is ridiculous!

Rating:

5.0

The self check in on the app takes waaaaayyyy too long just let me get in the truck and gooooooooo

Rating:

5.0

very good

Rating:

5.0

Good customer service! Very respectful staff

Rating:

5.0

Great personnel

Rating:

5.0

Very friendly and helpful staff!

Rating:

1.0

I started renting from Uhaul in 1987. Have been a customer ever since, and it seems I’ve had better and better experiences with the customer service and equipment. The Uhaul location in North Boulder Colorado was definitely the biggest letdown I’ve ever had with Uhaul. From the moment that I arrived, and the representative pointed at the blankets and said “go ahead and throw these in the back”. Then, the equipment was filthy, the windshield was covered in snow and ice, They didn’t bother cleaning it off, I had to find the scraper in the back of the truck, and brush it off myself before I left the facility. When I return the truck, early, to get a soft riding truck for the second trip, I transferred the blankets that I had used to the new truck. The new program of charging for blanket, rental, and charging to fold. The blankets up, was tough to swallow. They charge me to fold the blankets twice, even though I use the same blankets. When I emailed the facility, the manager, who clearly didn’t have a great handle on the English language, emailed me back , in the least professional manner I’ve ever experienced. The facility in North Boulder, clearly has some management problems, and I’m sure that Uhaul is aware of them, because my experience can’t be the first. If you can rent from anywhere else, in Boulder, or better, the surrounding areas, I would definitely suggest it. The Uhaul in North Boulder is not a place that I would do business with again.

Rating:

5.0

Hamburgers and hotdogs soda

Rating:

5.0

Great staff!

Rating:

5.0

Thank you

Rating:

5.0

Great location and great staff!

Rating:

3.0

Check the equipment. I broke down because a hose made contact with the fan, rupturing it, and causing all the antifreeze to leak out. Repair man in Iowa saved me! HE was prompt, kind, & caring.

Rating:

1.0

I was charged $100 for having some dirt on the floorboards. It took them no time at all to clean it, the charges felt punitive and completely unfair. When I went back to the location to ask why they charged so much, both the associate and store manager were very rude.

Rating:

5.0

Very professional staff. The installation looks very good.

Rating:

5.0

I had reserved online but the manager met me outside to say that they had shut down all rentals for the day since his storage containers were being picked up. At first he said I had to call customer service and figure out where to get a rental on my own. I asked if I could have the trailer that was not being blocked by the semis picking up the containers and he allowed me to take that one. Glad I didn’t have to find a new rental somewhere else

Rating:

1.0

Rent the truck for a day! I picked it up on Thursday at 6:17pm and returned it on Friday at 6:43pm and for 26 minutes I left it late they were charging me an extra day's rent.

Rating:

5.0

Have a louder notification system for when customers enter the building, as it's not clear when employees are in the back or outside in the yard, and the front showroom is empty. When the air compressor is running, it's likely impossible to hear the current chime while in the back.

Rating:

5.0

The young lady expertly hooked up our trailer and explained everything before our 1,000+ mile trip

Rating:

4.0

The local folks were great, but the central telephone service dropped the ball in regards to passing on important communications to the local folks. This has been a common problem in the past.

Rating:

1.0

I am not sure if this is a joke as I have not rented a storage facility! However, I did rent a U box in September # AAA2460C and paid for it in full! Yet,I keep getting charged for a U box #AAA4603T!

Rating:

1.0

I'm still being charged for a unit I returned almost 2 months ago. Items of mine were also damaged because of employees at uhaul. I've tried multiple times to talk to people about filling an insurance