Customer Reviews for U-Haul of Baldwin Park

2,469 reviews

1889 Puente Av   Baldwin Park, CA 91706
(S Of Fwy 10)

(626) 960-5168

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(626) 960-5168

1889 Puente Av
Baldwin Park, CA 91706
(S Of Fwy 10)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lisa Manning 
Rating:
5.0

Customer did not leave a comment.

Andre Kohl 
Rating:
5.0

Customer did not leave a comment.

Shaowei Jin 
Rating:
5.0

Customer did not leave a comment.

JAIME E CARRILLO 
Rating:
4.0

Continue with quick checkout Required some clarification on where the keys were at

Carlos La-Madrid 
Rating:
5.0

Customer did not leave a comment.

Daniel Zhao 
Rating:
5.0

Customer did not leave a comment.

Nelson Vidal 
Rating:
5.0

Muchas gracias por su experiencia y servicio le agradezco su ayuda 🙋‍♂️

jose martin 
Rating:
2.0

Customer did not leave a comment.

Jess Pinzon 
Rating:
5.0

Staff was great, both at pick uo and return

Michael Farewell 
Rating:
5.0

Customer did not leave a comment.

Christopher Kaluakini 
Rating:
5.0

Customer did not leave a comment.

JEFF ZHONG 
Rating:
5.0

Customer did not leave a comment.

Manuel Alvarado 
Rating:
5.0

Customer did not leave a comment.

Julio Raymundo 
Rating:
4.0

Customer did not leave a comment.

EMILIANO MUNOZ 
Rating:
5.0

Everything is good.

KHUN CHANG 
Rating:
5.0

Customer did not leave a comment.

Dylan Hatch 
Rating:
5.0

Everything was very smooth Service was excellent.

John Landeros 
Rating:
5.0

Customer did not leave a comment.

Lisa Manning 
Rating:
5.0

Location Rep was very polite and helpful on the phone and in person.

Sap Ung 
Rating:
5.0

Great service all the time

Andrew Gomez 
Rating:
4.0

Customer did not leave a comment.

Cedric Gray 
Rating:
5.0

Customer did not leave a comment.

Steven Chavez 
Rating:
4.0

Customer did not leave a comment.

Benny Chu 
Rating:
5.0

Customer did not leave a comment.

robert reaves 
Rating:
5.0

Customer did not leave a comment.

JHON JOSE 
Rating:
3.0

Better employee coverage and website check in issue with not keeping birth date year

Steve Bravo 
Rating:
5.0

Customer did not leave a comment.

Darrin Haney 
Rating:
5.0

Customer did not leave a comment.

Danalynn Hays 
Rating:
2.0

Customer did not leave a comment.

Paulina Martin 
Rating:
5.0

Overall experience and customer service was very good, everyone was helpful and friendly

Levi Franco 
Rating:
5.0

Customer did not leave a comment.

Chao Young 
Rating:
5.0

The uhaulstaff was great worked fast

Fausto Rodriguez 
Rating:
5.0

Everyone was very friendly and helpful

SHAWNTA ABBOTT 
Rating:
5.0

Excellent service, reserved online and checkout and return were fast and easy

Nicole Arshi 
Rating:
5.0

Las personas que me ayudan me brindaron un buen servicio

MIGUEL HUERTAGARCIA 
Rating:
5.0

Customer did not leave a comment.

Sarah Rhodes 
Rating:
5.0

Picked up a tow dolly, towed my broken down car, returned the tow dolly, no muss no fuss.

Paul Henson 
Rating:
1.0

Rude n not polite

Dean Woo 
Rating:
5.0

Customer did not leave a comment.

roger parga 
Rating:
5.0

Nothing

Heriberto Aguilar 
Rating:
5.0

Customer did not leave a comment.

Levi Franco 
Rating:
5.0

The manager was very informative and helpful! I will be utilizing them again for sure!

Mario Ruiz 
Rating:
5.0

Lower the price cause i pay 700 dollars from city of industry California to Douglas az

natanael vazquez 
Rating:
5.0

Customer did not leave a comment.

Sylvia Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Maria Reynolds 
Rating:
5.0

Phone holders and charger should be mandatory and included in the U-Haul. It's very annoying trying to remember and bring one with. Also gas that you need to return. What should be included in the summary of the contract or email or included in truck key as a little sticker, as well as a little return address on the truck key since it's big enough.

Edgar Bagdasaryan 
Rating:
5.0

Staff was super helpful and professional. Would highly recommend to anyone.

RICARDO BECERRA 
Rating:
5.0

Excellent

Mayra Gameros 
Rating:
5.0

Good costumer aervice

NORMA CHAUSE 
Rating:
5.0

The staffs are professional. Go over details, precisely and fast. This is a pleasant experience.

Howard Jann 
Rating:
5.0

Customer did not leave a comment.

Tony Nobili 
Rating:
5.0

Customer did not leave a comment.

RICARDO BECERRA 
Rating:
5.0

Customer did not leave a comment.

Jose Estrada 
Rating:
4.0

When I first inquired about renting the truck, I was told that I could pick it up near my home. Shortly before it was time to start my rental, I was informed that I would have to make a half-hour drive to a different location to pick up the truck.

Bob Pamplin 
Rating:
5.0

Anthony, it’s always very helpful and courteous , the same can be said about his associates.

JAIME E CARRILLO 
Rating:
5.0

Customer did not leave a comment.

ALDO MALDONADONATARENO 
Rating:
5.0

Customer did not leave a comment.

celeste warren 
Rating:
5.0

Exelent

NORMA RAMIREZ 
Rating:
2.0

Customer did not leave a comment.

ricardo rivas 
Rating:
4.0

Customer did not leave a comment.

Rachel Heredia 
Rating:
5.0

Customer did not leave a comment.

Rosemary Santos 
Rating:
5.0

Customer did not leave a comment.

Laurentino Toribio 
Rating:
5.0

Everything went well. Good experience at the Baldwin Park location.

Ronald Provencio 
Rating:
5.0

Request for the app to be user friendly. Having to decline 10+ offers to check out was a bit excessive. (FYI hiding the decline button or making it difficult to see is illegal.) It’s nice those options were brought to my attention but needs to be listed and quickly passed if I so choose

justin teesdale 
Rating:
4.0

Customer did not leave a comment.

Aurora Gomez 
Rating:
5.0

Customer did not leave a comment.

Christopher Cruz 
Rating:
5.0

The staff when I picked up and dropped of were very cool and helpful, nothing to improve both guys were awesome

ANDRES GALARZADOMINGUEZ 
Rating:
5.0

Customer did not leave a comment.

Karina Orozco 
Rating:
5.0

Even thought I haul corporate system fucked up but the employee there did old style work and helped us So usa corporate system fucked up but we are the good people make the thing going

Erkan Aydin 
Rating:
4.0

Maybe ask customer if they need some information on the vehicle that they are renting. Explain to the customer the return process.

Tuong Le 
Rating:
5.0

The guys at that location are super cool, they need like a pizza party or something 1 guy already knows exactly what trailer I want and need

Edgar Cardona 
Rating:
5.0

Customer did not leave a comment.

Elmer Pascual 
Rating:
4.0

When I was pick up who that person is really good service, but very bad when it returns who service person. Thanks

Brian Hou 
Rating:
5.0

Everything is good.

KHUN CHANG 
Rating:
5.0

Customer did not leave a comment.

Andrew Gomez 
Rating:
5.0

Excellent service !

Jaime Dealtan 
Rating:
5.0

Customer did not leave a comment.

Felix Vara 
Rating:
5.0

Customer did not leave a comment.

JOSE ANTONIO 
Rating:
5.0

For my first time renting a Uhaul, the process was fast, the customer service was great and the rental was perfect for what we needed. I will always use this location for renting a Uhaul.

Kimberly Anne K Lee 
Rating:
5.0

Everything was so easy. It helps the stress of moving.

GABRIEL BARILLAS 
Rating:
4.0

My experience with staff was excellent. The van was great. Only thing is the windshield was not clean and had a hard time cleaning myself.

Jassinia Fuentes 
Rating:
5.0

Great Employees!!

Renee Tarin 
Rating:
5.0

5 stars all the way!

SCOTT COLLINS 
Rating:
4.0

Customer did not leave a comment.

ARMANDO SOLIS 
Rating:
5.0

Customer did not leave a comment.

MUAD S 
Rating:
5.0

Customer did not leave a comment.

Richard Martinez 
Rating:
5.0

Friendly, yet professional and competent. Fast, efficient service every time; Thank You!

Gonzalo Gonzalez 
Rating:
4.0

Everyone on staff was great and helpful with the transaction and information. I appreciate the fleet of vehicles available and the flexibility with returning it.

Diane Velez 
Rating:
5.0

Very good

Alicia Solorio 
Rating:
5.0

Customer did not leave a comment.

Albert Madrigal Jr 
Rating:
5.0

Bryan did a really good job and was quick and smooth with everything

Michael Sosa 
Rating:
5.0

Good keep it up

robbin scott 
Rating:
4.0

Customer did not leave a comment.

Brian Hou 
Rating:
5.0

Fast and easy...staff was helpful and got me in and out quickly!

Matthew Perez 
Rating:
5.0

Customer did not leave a comment.

Christopher Cruz 
Rating:
5.0

Customer did not leave a comment.

Rick Cano 
Rating:
3.0

I dropped mine after hours and late but if you based on the app its an easy to do thing. Just park near lighting fixtures for when you have to take pictures everything is visible .

Acacia Torres 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO CARMONAVAZQUEZ 
Rating:
5.0

Customer did not leave a comment.

Armida Flores 
No reviews have been submitted for this location.

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