There was one person working the counter with multiple customers in the store. My wait time in line was +/- 15 minutes while the lone employee was skillfully engaged in helping the customer ahead of us...the store could have used a couple of more employees like him!
Richard DannonCustomer Reviews for U-Haul of Auburn
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent interaction w the two guys working here!
Diane LozowskyVan was Perfect..All went smoothly. Easy door ways in and out. Cool Van. 🙂
jerri Del ConteManager was outstanding to deal with. Made the transaction very pleasant.
Kevin FarrFront was broken on haul and mirror was busted. Hard to view other cars
James RobinsonThe service and my trailer fit all my needs today I will order from them again in Auburn New York
Stephen HilyerEverything went smoothly. Will rent from U Haul again.
Steven GleasonThis is the third time we’ve rented from Auburn that we had to put gas in right away!! This is a huge inconvenience and the trucks should be returned full for the next customer to use.. this is a great location minus the gas fill up problem.. can someone address this problem to make it easier for customers??
janet WagnerThe truck box must have been wet mopped just as we were picking it up and when i got home and opened the box to load the truck i had to go find rags to dry it before we could even start loading it. And even after drying it there was still residue that got on my furniture because it was cold out and didn’t dry very well.
Melinda DreherThe only thing I found is it's a little expensive to pay the mileage fee but I am pleased with the whole experience overall.
Duane Swannnone
Donald LewisThe phone service in that area is subpar so having a free wifi that extends to the grounds may be helpful. It took forever to load my pick up and drop off and it was freezing outside.
Crystal CrowleyI reserved uhaul for 6 hours and brought it back after 4.5 , I was charged the 20 for return after hours when I was told I wouldn't be. Other than that service was friendly and knowledgeable
Karen SheridanExceptional service.
jeanine wilsonThe U-Box container was a very good way to move across country. Every employee that I dealt with was friendly and professional. I highly recommend using U-Box containers.
Robin ReeseI have used this location many times and always without incident, until last night. Stephen was great, but the van was rented to me with two bald back tires, which I didn't notice until the van got stuck in mud my front yard. I called on a neighbor for help and he and I spent almost two hours in the freezing cold trying to get the van out of the rut. Because of the two bald tires, it was nearly impossible to do this. Finally, however, the van was freed from the rut. Because of this occurrence, I missed an important work event, to say nothing of the time wasted for both my neighbor and for me. My greater concern is how dangerous it was for U-Haul to send a van out on a cold winter’s night in such bad condition. Something much worse could have happened considering what poor condition the tires were in. At the very least, I hope you will consider fully refunding me for last night’s rental. While there is no way to pay me or my neighbor back for the wasted time and effort, it would go a long way in demonstrating integrity on behalf of your company.
ANGELA DADDABBOI was given a 1/8 tank of gas; I was told it needed to come back with 1/4 tank of gas, and I would get $15 back, I didn't. I was told if I didn't do this I would be charged $4.75/gallon. I was told I needed to sweep out the back or I would be charged a cleaning fee; the person who had it before did not clean it out, so I had to sweep all of their things out before I put mine in.
Kristen FosterSteve's the man
alice ryanHave the vehicle safe to drive.
Jeff DuganNice job. Prompt service, ready to go! Thanks.
John DrurySensors back doors when opened. Blind spot very large mirrors. Other than that truck ran fine not like my personal van. But it worked for my needs.
Mark WilliamsAwesome costumer’s service
brian burkeI used the online application to reserve my truck. CSR Steve very helpful and courteous.
Robin HaresSteve was fantastic. He was pleasant, polite and helpful. The store is clean, neat and well stocked.
Michael MooreSteve was extremely helpful. Even though he was there by himself he got me in and out in a resonable time. Crisis averted. Thanks Steve
Paul BishopKeep up the good work! Golden rule applies :)
Trinity McCallNot charge for something that didn’t work I was charged for something I couldn’t use and didn’t have 1 hr
John MccaddenCrew was excellent and manager very prompt!
George BrierThe pick-up location changed without proper notice. Even the confirmation text had the wrong address. The two U-Haul locations used did not have good communication as I was given a different drop off time at the pickup location compared to what I was told at the drop off location. Luckily I was not charged extra.
Alex Andersonvery friendly and helpful staff. Trailer had one running light that was not working.
Eric VreelandVery good rental experience thanks
Ron FescoManager/rep was awesome!! Very enjoyable experience!
George BrierGreat customer service. They were very helpful & had an excellent attitude, efficient, great communication on what my options were, went over my rental agreement & helped me the next day as well with returning it. I would definitely use this location again in the future.
wah-A-gah vanceGreat customer service and very informative!
Bradley CarpenterThe truck I rented had leaks thought the cargo area. All my belongings got soaked during the move
phillip holtbyUse snow tires on vans and trucks in upstate NY especially when you want customers to purchase your insurance
Melissa BockThe sales associate was very knowledgeable! Made the experience smooth.
Bryon WilerGreat service, made sure we had everything we needed. They were friendly and polite and made the process very easy!
Samantha SpencerThe manager is a great guy to deal with. Super helpful and went out of his way to assist!!! Best rental experience I’ve had so far!!!
George BrierThank you for all your help. We were able to move our family heirlooms to Rochester, NY. We appreciate your patience and advice.
Linda CallahanWas met in the yard promptly by a pleasant employee. Drop off was quick and easy.
David WithamJust dropped off equipment. Staff wasn’t aware of my drop off coming even though I updated the app. Staff quickly assisted with my drop off.
Daniel OuimetteEverything went smooth from beginning to end. Especially the billing was correct in the end which is very important to me
Joseph Catalfanoquick and easy
Patrick ArthurThey are very nice people there and always help full just one thing steve your employee has a very bad odor. He doesn’t clean up very well and a lot of people does standing there and getting there waiting for their trucks and whatever I’m not too. Happy about that. Hate to do that one but he’s a great guy, but that’s terrible. Thank you.
WILLIAM WA-OK
john osullivanThe service, knowledgeability, friendliness and price met all my expectations. Steve Eckel is an excellent representative of your company.
Tom RyanOur only complaint is the cockroach that came out of the dash when we turned the heat on. That was disgusting.
Alicia ChurchNo tools to change a tire someone used the truck prior to me must of hit a curb and gouged out part of the tire on side wall left me fucked and on roadside called assistance they sent guy with no tools
Dylan HulslanderI think my experience was wonderful I would like you to know that there was is a lot of solicitors using the wifi when I returned and there were little children that really should have been in their beds but the van does excellent burnouts and was 100 percent satisfied with the tire spinning and rubber burning capability and the brakes near put my teeth right through the dash great experience! 5 stars 🌟
Joseph DeWittFast efficient rental. Easy.
Douglas LowJust spoke to manager/Steve … last Friday his crew installed my own brand new Curt hitch receiver on my Subaru Forester Steve said labor rate was $100/hour … they did work in 45 mins … this morning I called Steve to inquire about charges of $200 plus tax He said job was charged at flat rate of $200 because I brought my own parts … that was not made clear… I was told quote if $100 to $200 for installation… ?$&@!
JOHN GAREEVery disappointed in the service and the product.
kathleen knappthe trailer leaked all clothes were wet, my camera and laptop got wet has to wash everything once i got to vacation will never rent from you again
Cheryl McEversVery friendly and helpful
Venus SenecaThank you
elaine decEverything was great love the service u offer and verity of vehicles I rented s pick up only this was it costed 35.00 from 3/4 to fill it back up after driving only 70 miles total
Josh LefevereCustomer service was excellent/informative &helpful
Robin MarshRented from this location twice. Both times the services were available immediately and vehicles were well maintained. There was a discrepancy with a fuel charge recently and they cleared it all up and refunded the charges. Good support and timely services.
Douglas KabatThey treated me well, everything was easy and fast. Recomended
Bremer VilleagasDon was wonderful to work with and went above and beyond to make our experience great!
james kraus | Overall Experience