Customer Reviews for U-Haul of Arlington Heights

4,186 reviews

2400 E Rand Rd   Arlington Heights, IL 60004
(Corner of Rand Rd & Camp McDonald Rd, Next to Taco Bell)

(847) 392-1450

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(847) 392-1450

2400 E Rand Rd
Arlington Heights, IL 60004
(Corner of Rand Rd & Camp McDonald Rd, Next to Taco Bell)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Returned the truck, then realized that I forgot to fill it up. I drove back up to the store and asked if I could take it to the gas station across the road and fill it because the Army will not reimburse me for the gas unless I get it from the gas station. I was told that I had already been charged and that a reversal was not possible. I'm not an idiot. Any company can reverse a charge to a credit card. It would be different if your employees just said that they were not going to alllow me to refuel it myself, but instead, they flat out lied to me and told me that it was impossible to reverse the charge for the gas. Despicable and therefore, I will use Budget in the future. That's who I rented from for the trip to Kentucky and only chose UHaul on the way back to IL this past weekend because they were more convenient. However, I'd rather not rent vehicles from a company whose employees flat out lie to their customers. There are too many ways for me to get screwed with a truck rental. I'd also like to note that I handle the truck rentals for my army reserve unit in Arlington Heights, and we rent multiple trucks a year, usually through DTS. Due to a funding issue, I had to do this one using my government travel card. The convenience of using UHaul will not sway my decision again, not as long as I'm with this unit and this is the closest UHaul location. Dishonest and despicable..

Nathan H. 
Rating:
5.0

I couldn't get the online registration to work so I went inside and the representative was able to assist me quickly. The process was simple and the representative was helpful. I rented trucks from Home Depot previously, but the U-haul process was less complicated.

Clark O. 
Rating:
3.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Fred N. 
Rating:
5.0

Customer did not leave a comment.

george N. 
Rating:
5.0

Customer did not leave a comment.

JACK Z. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Been renting from this location for the past 10-12 years. They are great! Scott is very knowledgeable

Kenneth B. 
Rating:
5.0

Everything was great from the customer service when picking/dropping off the truck. The price was definitely reasonable compared to other competitors. The only thing that would have been good to know is that you can't leave your personal vehicle in the parking lot of U-Haul.

Sally T. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
4.0

The customer service folks were very helpful.

patty B. 
Rating:
5.0

Very nice staff very convenient drop off

Eva W. 
Rating:
5.0

Great service and quick. Thank you

David H. 
Rating:
5.0

Customer did not leave a comment.

Hal Z. 
Rating:
5.0

Customer did not leave a comment.

KEVIN F. 
Rating:
5.0

The two staff members on duty were courteous and helpful.

Mark E. 
Rating:
5.0

No improvements needed

John F. 
Rating:
5.0

Customer did not leave a comment.

austin R. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

It's a very good place for truck rental.

Vladimir I. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Sugarbayar D. 
Rating:
3.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

I appreciate the quick check-in and check-out. Employees are always friendly and courteous

Lukasz P. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Linda E. 
Rating:
4.0

Customer did not leave a comment.

Beth J. 
Rating:
5.0

Customer did not leave a comment.

Colleen P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
5.0

Quick and efficient to pick up my truck and supplies.

Daniel L. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Blazej L. 
Rating:
5.0

Customer did not leave a comment.

Connor H. 
Rating:
5.0

I rented a trailer for the first time at this location. The employees are friendly and want to help. Thank you!

MARIJA C. 
Rating:
4.0

Customer did not leave a comment.

Debra G. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Lukasz P. 
Rating:
5.0

Check in service was convenient. Rental desk processor was professional and very cordial. Would highly recommend this U-Haul location for a rental.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Exxecellent

Alexander R. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

It was -10 degrees and the attendant at the rental site was out cleaning the van off. Could have easily said it was too cold...your rental, your problem, but didn't. Great customer service. Will certainly use again for future truck rental needs.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Devin F. 
Rating:
5.0

Customer did not leave a comment.

Segundo M. 
Rating:
5.0

This is the best uHaul, with the best manager anywhere! A++

George G. 
Rating:
5.0

The guy who worked here was really nice and friendly. Thank you!

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Very helpful service

Edna H. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

Everything was easy peasy. Even easier with the app bc the other possible driver could just fill out info and not have to be there at pick up. You have long hours just in case. I had a horrible experience picking up a car at another location with just a lock box the day after Christmas and no one around. Too much stress. This was seamless and easy and a good deal!

Esther C. 
Rating:
5.0

Just Move did an excellent job of moving the box and emptying it. The 4 man crew was great, efficient. Emptied the box and stacked the goods in less than an hour. The best movers I ever had. Jeff know how to manage his crew. Recommend this mover to anyone. The know what they're doing.

james j H. 
Rating:
4.0

Pick up and drop off were fast and efficient.

Matt M. 
Rating:
5.0

Super

Slobozian M. 
Rating:
5.0

Customer did not leave a comment.

Eugene K. 
Rating:
5.0

Customer did not leave a comment.

Anna M. 
Rating:
5.0

Customer did not leave a comment.

Piotr B. 
Rating:
5.0

Customer did not leave a comment.

SUSAN J. 
Rating:
4.0

Had a quart low on oil, back of truck was a bit dirty, windsheild wiper had to be replaced as I was about to leave.

OLIVER G. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Everything went really well from online booking to pickup / dropoff etc, nothing to improve upon!

Thomas W. 
Rating:
5.0

Trailer was ready for me when I showed up. Easy check in and great rate. I will be renting from here whenever I need a trailer/truck.

Kevin C. 
Rating:
5.0

I discussed with the rep that worked at that location that both the driver and the passenger doors were very hard to close. To the point that I almost twisted my wrist trying to get the door closed once I was in the seat. I had to keep doing it over and over. Other than that the vehicle was clean. And both Scott and the other gentleman always are courteous and helpful. I live in Niles Illinois and I'd prefer to come to that location if I need to rent a truck which is about 10 miles away for me.

Sandra C. 
Rating:
5.0

Customer did not leave a comment.

Robin D. 
Rating:
5.0

The staff was kind, quick and courteous. The truck could use some maintenance; it had trouble shifting into reverse on two instances while using it.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Dan K. 
Rating:
5.0

Customer did not leave a comment.

Andrew N. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
1.0

I feel like they gave me a defective truck. The door got jammed open and I couldn't close it and it delayed my move almost an hour trying to pry open the door, I was also injured from getting hit by the padlock on the door which also had to do with the door not opening/closing properly. I've called to file a complaint about this.

Stephanie M. 
Rating:
5.0

Friendly staff.

Victor M. 
Rating:
5.0

Customer did not leave a comment.

Howard C. 
Rating:
5.0

Customer did not leave a comment.

Deirdre O. 
Rating:
5.0

Customer did not leave a comment.

Antonio A. 
Rating:
4.0

Customer did not leave a comment.

ashley S. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

A couple of chairs among supplies was not terrible, but dedicated area as a waiting lounge would be a positive addition. Installation was in less time than quoted and professional.

Brad C. 
Rating:
5.0

It was first thing in the morning and there were four people all ready in line, the two reps were professional and efficient and I didn't have a reservation. I was in and out in 15 minutes! Awesome job!

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

JOEL A. 
Rating:
5.0

Seamless Transaction

EDWARD G. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
4.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Imran S. 
Rating:
5.0

Great service at both ends. Helpful & courteous employees.

Janice H. 
Rating:
5.0

Customer did not leave a comment.

Greg P. 
Rating:
5.0

I like the location and the staff is always fast and friendly. The truck I had was a bit beat up and looks like it should retired. Other than that it was all good. I have come to this location many times.

Alvin Rraul C. 
Rating:
4.0

Customer did not leave a comment.

bryan M. 
Rating:
2.0

Retuned truck in same way as the store gave it to me in 2 hrs . Charged me with 25& cleaning fee. I will never go this location again

Jaisaravanan D. 
Rating:
5.0

Customer did not leave a comment.

theresa M. 
Rating:
5.0

Good, friendly, quick customer service.

kevin A. 
Rating:
5.0

Shout out to Mr Sandoval who rented me the truck Courteous and professional

Andrew N. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
1.0

What's your a time period ? I returned truck same day before midnight and was xharged for two periods,that's not good.Stealing

Solton R. 
Rating:
5.0

Customer did not leave a comment.

Vitalii M. 
Rating:
5.0

The guys there are very helpful. I will definitely rent here in the future.

Roberto O. 
Rating:
5.0

Customer did not leave a comment.

Leo B. 
Rating:
5.0

I recommend Uhaul at Arlington the best

Salvador S. 
No reviews have been submitted for this location.

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