Customer Reviews for U-Haul of Andrews Air Force Base

5,013 reviews

4599 Allentown Rd   Suitland, MD 20746
(@ I-95 / Just Outside Andrews AFB, Forestville Rd & Allentown Rd)

(301) 736-7300

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(301) 736-7300

4599 Allentown Rd
Suitland, MD 20746
(@ I-95 / Just Outside Andrews AFB, Forestville Rd & Allentown Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ashley Cook 
Rating:
3.0

Customer did not leave a comment.

RAHEL a NYAMBI 
Rating:
5.0

Great service

James Colter 
Rating:
5.0

Customer did not leave a comment.

Nathan Dandridge 
Rating:
4.0

The vehicle we rented was VERY LOW on gas, other than that, it was a great experience

Eric Hargrove 
Rating:
5.0

The drop-off location was even nicer than the pick-up location. Very nice setup. Clean.

Bonita Lloyd 
Rating:
5.0

The staff was prompt to action upon my arrival. Very friendly. And the store was clean looking. Great location.

Douglas Riley 
Rating:
5.0

Very good muy amables atentos los recomiendo

Mauricio Amilcar Rojas Mineros 
Rating:
5.0

Use Allentown Road U-Haul as a sample for good quality work good quality people and all your U-Haul places. Need to be like that like them. Great service attitude, personality all around. Great workers.

John Walker 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B CHAMBERS 
Rating:
4.0

Andrews AFB is my favorite location.

Norman Hatton 
Rating:
5.0

Customer did not leave a comment.

Cary Barrett 
Rating:
5.0

Very accommodating..

PAUL JONES 
Rating:
5.0

For some reason Saturday even in the rain didn’t stop people but it was ok

charlene williams 
Rating:
5.0

Customer did not leave a comment.

Horace brown 
Rating:
3.0

Time spent in the actual store was excessively long. There needs to be more than one person to cover the front desk. The staff was very professional

Crystal Jones-Reynolds 
Rating:
5.0

Customer did not leave a comment.

Yelesa M Gamble 
Rating:
3.0

Customer did not leave a comment.

Craig Pearson 
Rating:
5.0

.The staff were very welcoming and friendly, Will definitely rent equipment from this location in the future, shout out to the Asm Marq and as well as the GM Brytani !!

Giovanni Martin 
Rating:
5.0

N/A

AARON MCGUE 
Rating:
4.0

Customer did not leave a comment.

Joseph Medley 
Rating:
5.0

Customer did not leave a comment.

Micheal Fru 
Rating:
5.0

Nothing! There’s excellent, knowledgeable, and accommodating staff at this location. Thank you for assisting in making my move go seamlessly.

VIVIAN LEAK  
Rating:
5.0

Thanks

KENEDY VILLEDA SALAZAR 
Rating:
5.0

Brytani was very professional and nice.

Jada Johnson 
Rating:
5.0

Gio and Mark were a great help to me. Very friendly and welcoming. Excellent customer service! When I need you alls service again, I will be looking for either to assist 🙂.

alicia mclean 
Rating:
5.0

Trying to retrieve the vehicle and return the vehicle through the app was very difficult. I am grateful for the employees who took the time to help me with the process.

Arlene Byrd 
Rating:
5.0

All good!

Anthony Gibson 
Rating:
5.0

Customer did not leave a comment.

Daraile Cunningham 
Rating:
5.0

The employee on duty at this location on the morning of February 12, 2024 was courteous, knowledgeable and represented U-Haul very well.

Ron McWhorter 
Rating:
5.0

Very knowledgeable and willing to help.

EDWARD TORRENCE 
Rating:
5.0

Customer did not leave a comment.

Herbert Smith 
Rating:
5.0

Left my dogs jacket in truck need to come pick it up

Alexis Snow 
Rating:
1.0

Customer did not leave a comment.

Jordan Hunt 
Rating:
5.0

My truck was clean however it was a strong gas smell the whole time . I kept having to roll the window up and down because of the fumes and it was cold outside so I couldn’t have the windows down

Monique Myles 
Rating:
3.0

Parking for customers is not safe. The three car parking areas where I was told to park are on the main roadway.

William Greene 
Rating:
5.0

Customer did not leave a comment.

Anthony Lovitt 
Rating:
3.0

Customer did not leave a comment.

MICHAEL LAWRENCE 
Rating:
5.0

Customer service was excellent.

ABAYOMI OJO 
Rating:
5.0

Supervisor was not available when I needed to talk to someone about my bill.

Tanita Speight 
Rating:
5.0

Customer did not leave a comment.

Vincent Webb 
Rating:
3.0

Customer did not leave a comment.

MICHAEL LAWRENCE 
Rating:
5.0

The team was pleasant and professional. Keep up the good work.

Nathaniel Brown 
Rating:
3.0

Better help. You can't run a business with 1 good employer

Michael Lawrence 
Rating:
2.0

Customer did not leave a comment.

roscoe scott 
Rating:
1.0

Customer did not leave a comment.

Charise Higgins 
Rating:
5.0

Nothing, everyone was absolutely wonderful. Amazing customer service from start to finish. Thanks guys!

Stephanie Dent 
Rating:
5.0

Customer did not leave a comment.

Mauricio Amilcar Rojas Mineros 
Rating:
4.0

Great customer Service. Clean and everything in order

Angela Cannie 
Rating:
5.0

Customer did not leave a comment.

Gerald Schmidt 
Rating:
1.0

make sure equipment is quality controled before being rented to customer.

James Griffin 
Rating:
5.0

Lack of professionalism and foul language.

Gerald Posey 
Rating:
5.0

I really enjoyed my rental experience with this Uhaul. They showed professionalism, patience and kindness. I needed to put my personal heavy dolly back into my vehicle and the attendant ask me if I needed any help and put it in with no problem. I would like to thank them again.

Cynthia McGrigg 
Rating:
4.0

Geo and the other guy that was there earlier today they both had outstanding customer service. Thanks

Dytaun Montgomery 
Rating:
1.0

The two men who work there were softening on their personal cell phone all the time there is no very good customer service They called me when I was too far away so that the trailer will return and they didn't give me my money back

Carlos De 
Rating:
4.0

Customer did not leave a comment.

appache davis 
Rating:
1.0

They made me wait about 30 mins or so and no truck . I told them would like my $50 guarantee back and they said they don’t see a reason why ..

Rich Gonzalez 
Rating:
4.0

I prefer this location out of all the locations in the DMV area. Each time I come here, it is better service.

LaKesha Ray 
Rating:
5.0

Thank you all so much.

Patricia Moore 
Rating:
5.0

Customer did not leave a comment.

JOVONNA WHITMIRE 
Rating:
4.0

Brandon was amazing but the staff that was there at that time were pretty much useless. Brandon seems to be the only one that knows what he is doing and does it with a smile. Having to do everything digitally was frustrating and the first staff member did not know how to even use the app. Brandon saved me from frustration but the process took too long. I've used this service before and picking up a truck is normally a 15 min process or less. I did not enjoy being in there for over 40 minutes to pick up a truck. Again I am very grateful for Brandon but he was super busy with all the customers because the other staff were not well trained.

Shameka Winters 
Rating:
5.0

Customer did not leave a comment.

Jonathan Collins 
Rating:
4.0

The staff was very helpful, taking the time to address all of my needs and doing it with with a smile.

Carl Hannah 
Rating:
5.0

Great service

Margo Riddle-Davis 
Rating:
5.0

Customer did not leave a comment.

LaToya Washington 
Rating:
1.0

I was unable to pick up my rental vehicle at the allocated time. I was charge nearly double for mileage that was included AND I was charged for additional fuel - I did not receive the truck with fuel in it.

KATHERINE LINGERFELT 
Rating:
3.0

This was quite an experience. It seems as though the customer is now required to do more than some may be capable of doing however, I hope everything comes out all right now that IThis was quite a experience. It seems as though the customer is now required to do more than some may be capable of doing however, I hope everything comes out all right now that I have returned the rental it’s all in the paperwork I guess.

Ralph Harris 
Rating:
5.0

Great customer service and the associate Mark help me with any questions that I needed. Very knowledgeable with the process of the job and was able to not only help me but 2 other people successfully get threw the rental process

Chester Louers 
Rating:
5.0

I appreciate the help with the electrical connection, availability of the trailers and the friendly service. Thanks

kenneth thompson 
Rating:
5.0

The truck I rented needs the drivers door fixed. It kept reading DOOR OPEN. I hurt my arm having to close so hard.

Kellea Johnson 
Rating:
5.0

Customer did not leave a comment.

Miguel Pinto Aguilar 
Rating:
5.0

Customer did not leave a comment.

Travis Smith 
Rating:
1.0

There was no damage to the truck when we returned it but They charged us $180 more for damages to the TIRE, there was NO damage whatsoever to the vehicle, for all we know this damage could’ve been there before we rented it we saw nothing wrong with the tires when returned but they still charged us. Highway robbery.

Isabelle Ross 
Rating:
5.0

Customer did not leave a comment.

Curtis Miller 
Rating:
2.0

Check in using the app sucks. It takes WAY too long. It is EXTREMELY cumbersome. And you require a customer to use the online check in when you don’t have wi-fi.

Stephen James 
Rating:
5.0

Customer did not leave a comment.

mildred lyles 
Rating:
5.0

Customer did not leave a comment.

Hubert Campbell 
Rating:
5.0

Your verification system is the absolute worst! I had a 7am pickup with limited time to get things done My wife received a call from you all 7:36am after me having to complete redundant information I already have listed in the UHaul app. I NEVER RECEIVED ANY APPROVAL OF THR VERIFICATION BEING COMPLETED, we’re not passed 8am and I’m about to just cancel, however the UHaul store feel they had sufficient information to allow me to go through with my reservation. If it wasn’t for them I would’ve canceled, you need to speed up that process. Also why aren’t anyone part on the side of the road, they have clients who litterly had to leave and have someone drop them off, you all need to support this branch and push back against the Funeral home to free up street parking it’s not fair and I will most likely never come back to this UHaul branch if I’m going to need dropping off, it’s inconvenient. Please look into this. Other than that the Branch was excellent

Arrington Price Jr 
Rating:
4.0

The personnel at the site was on point, but the equipment, once driven, appeared to have some transmission issues or something. The truck was acting as if it was a manual instead of an automatic. I did not know if the transmission was going to change, especially when hills were involved - loud noises were heard coming during this time.

Victor Morrell 
Rating:
2.0

Giovanni was amazing but your system sucks, very difficult to use, did not work at time. Thanks to Giovanni I continued with the rental. There was no place for customers to leave their cars and this was not communicated ahead of time. I could and should have completed all of the information the system was requesting at home prior to arriving for pickup. Your chief technologist should be fired!

Carver Johnson 
Rating:
5.0

Always a pleasure doing business with you.

JEFFERY ALLEN 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA HENSLEY 
Rating:
4.0

The new scan system is not working g good. Everyone does not have a phone that can scan.

Alvetta Jones 
Rating:
4.0

PLEASE check the TIRES on these Trucks. The truck I was given had a tire on the rear passenger side that has the threads showing around the entire tire. Not only that but they had visual chunks of the tire missing. Very scary. I gave a Video of the ture at the time of the rental if someone need to view. Other than that everything was really good. Have a great day

Robin Malley 
Rating:
5.0

Never had no problem always been excellent

John Walker 
Rating:
5.0

Customer did not leave a comment.

mark anderson 
Rating:
2.0

Parked the vehicle, went inside to let the staff know that we were returning the vehicle. They would not help us…told us we had to return the vehicle via our phone. So, we had to stand outside in rain to return the vehicle. I would NOT use this location for renting or returning any rental equipment.

Kevin Bodas-Turner 
Rating:
4.0

Too much self service in terms of registering to check vehicle out, all done by phone. The process took too long!! Check in was a little simpler! I think the customer would be better served if the rental agents managed that process!!

Michele Brown 
Rating:
2.0

1) Have updated inventory availability listed on website. - This is my second time renting from this location and not being able to get the vehicle type that I reserved. 2) Have more staff on-site. - I’m sure the traffic inside the facility fluctuated throughout the day but it always seems to be busy and slow when I arrive at this location.

Stacey Patterson 
Rating:
5.0

Customer did not leave a comment.

danielle brantley 
Rating:
3.0

You need to buy more dollies. There was none available.

Dontriece Blue 
Rating:
4.0

Customer did not leave a comment.

Iantha Creek 
Rating:
3.0

Arrived after hours and did a remote check in. An employee arrived after I completed photos and parked and had me move the vehicle around to different places.

William Human 
Rating:
5.0

Customer did not leave a comment.

MONIQUE HOLLAND 
Rating:
5.0

Customer did not leave a comment.

noble taylor 
Rating:
4.0

Because we are being charged by the miles we drive, it would be very helpful if the gas tank is at least 1/2 full so we don't waste miles driving to get gas before starting the move. Thank you!

Robin Peace 
Rating:
5.0

The customer service was Outstanding!!!!

Brenda Grinkley 
Rating:
4.0

Customer did not leave a comment.

roger collymore 
Rating:
5.0

Customer did not leave a comment.

Frank Grice 
Rating:
5.0

Customer did not leave a comment.

Haja Tejan 
Rating:
5.0

Customer did not leave a comment.

Kellie Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vivian washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth coates  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vivian washington  |  First Impressions 
Rating:
3.0

I moved out and on the January 10th,2019 found mice's in my items. Never had this before moving out of storage facility.These facility was not like original storage that has Temperature control.

Michelle Pegues  |  Overall Experience 
Rating:
5.0

The staff is very professional and go above and beyond!

Tina Taylor  |  Overall Experience 
Rating:
5.0

Great staff and very friendly. Also willing to help

Larry Kendall  |  Overall Experience 
No reviews have been submitted for this location.

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