Customer Reviews for U-Haul of Agoura

7,123 reviews

28650 Canwood St   Agoura Hills, CA 91301
(LIMITED PARKING- 30 min only off Chesebro and Kanan Off Ramps, LIMITED PARKING - 30 minute limit Near Trader Joes on Canwood)

(818) 889-2353

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(818) 889-2353

28650 Canwood St
Agoura Hills, CA 91301
(LIMITED PARKING- 30 min only off Chesebro and Kanan Off Ramps, LIMITED PARKING - 30 minute limit Near Trader Joes on Canwood)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Timothy was very helpful! Everything was clean and entire staff was a pleasure to deal with!

SCHEL KUEHNERT 
Rating:
5.0

Customer did not leave a comment.

Tony Haynes 
Rating:
5.0

Closed a near 3 year rental

Thomas MacAllister 
Rating:
5.0

Customer did not leave a comment.

Carlo Vespe 
Rating:
5.0

Customer did not leave a comment.

Katherine Brunson 
Rating:
5.0

Customer did not leave a comment.

Donald Hartman 
Rating:
5.0

change the website so that buttons are visible in chrome

Kevin Hughes 
Rating:
4.0

The truck had an exhaust leak by the cab. Annoying for driving long distance and the noise disturbed my neighbors in the early morning hours

BRIAN MORRA 
Rating:
4.0

Nothing. I was treated very well. The location cannot be changed.

Cathleen Miller 
Rating:
5.0

Customer did not leave a comment.

christian vincent 
Rating:
5.0

Customer did not leave a comment.

Traci Allen 
Rating:
2.0

Service was limited and could have gone out show me the truck instead of pointing it was outside

Richard Polakoff 
Rating:
5.0

Customer did not leave a comment.

Lawrence Haney 
Rating:
5.0

Excellent experience. Friendly staff. Easy in and out. Good location with close proximity to freeway.

Riley Manke 
Rating:
5.0

Experience was terrific.

Mark Papia 
Rating:
5.0

Jacob was extremely pleasant and helpful.

Denise Horne 
Rating:
5.0

Tim is a terrific employee as is everyone at the Agoura facility. Five stars!!!

Mark Luscombe 
Rating:
5.0

Customer did not leave a comment.

Anthony Wieczorek 
Rating:
4.0

They did not put in truck the 2 x 24 blankets not the twin cover I ordered. I’m going to call tomorrow for a refund. Everyone was lovely and truck was great, so probably an oversight.

Sarah Ryan 
Rating:
5.0

Nice and easy. Thank you!

Andrey Perfilyev 
Rating:
5.0

Great Service!

Michael Ridgley 
Rating:
5.0

Customer did not leave a comment.

mike mosher 
Rating:
5.0

The best

Juan Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Timothy Triplett 
Rating:
5.0

Customer did not leave a comment.

Mikel Neiers 
Rating:
4.0

Customer did not leave a comment.

Shannon Breese 
Rating:
5.0

Customer did not leave a comment.

WILLIAM greg NESEN 
Rating:
4.0

Customer did not leave a comment.

Robert Zakari 
Rating:
5.0

Customer did not leave a comment.

David Levy 
Rating:
5.0

I’m completely satisfied with the Agoura Hills U Haul.

STEVEN DELL 
Rating:
5.0

Customer did not leave a comment.

Calle Johnson 
Rating:
5.0

Customer did not leave a comment.

TIM hazlewood 
Rating:
4.0

The washer blades were horrible and needed to be replaced. The interior light for the inside of the van didn't work.

TOMMY Pergola 
Rating:
5.0

Perfect all around. Quick and zero issues.

MARK BUCKINGHAM 
Rating:
5.0

Employee was great as well

Scott england 
Rating:
5.0

Very nice and helpful!

Kenneth Newman 
Rating:
5.0

Thank you

Brian Holland 
Rating:
4.0

Customer service at the counter at this location was great. Very friendly & helpful staff. The truck wasn’t clean but it did the job.

Suzi Farajiani 
Rating:
5.0

My UHaul rep. was very courteous, helpful and efficient!

gene Downes 
Rating:
5.0

Staff should inspect each vehicle before having the customer discover the condition of the eqipment on their own.

Arlan Pfohl 
Rating:
5.0

Overall easy setting up appointment, and install was quick! Very satisfied and it looks great! Thank you.

nicole lerner 
Rating:
4.0

Customer did not leave a comment.

Marc Alpert 
Rating:
5.0

Nothing. I rented the truck and it met my needs. It was very easy to load and drove reasonably well. Finally the price was fair.

ken spaulding 
Rating:
4.0

Show renters how to open/close trailer vs. renter having to ask.

RENA LEVY 
Rating:
5.0

Ranae (sp?) was very helpful and easy to work with.

Robert Griffin 
Rating:
4.0

Customer did not leave a comment.

stacy robinson 
Rating:
5.0

Customer did not leave a comment.

Edward Rohn 
Rating:
5.0

No suggestions. The entire experience was a delight.

Irene Dolan 
Rating:
1.0

U-Haul at 28650 Canwood St. Agoura Hills, CA is gouging me by overstating the level the fuel (in a 600 gallon tank) at the start of the truck rental. Using data provided by U-Haul, I over-filled gas by nearly 2 gallons. I intentionally overfilled to eliminate paying extra from U-Haul. U-Haul claims I under filled by 3 gallons. This 5-gallon difference demonstrates U-Haul’s attempt to gouge me for gas. Below is the supporting documentation of U-Haul’s overcharging. U-Haul is to refund me the overcharging of $18 + tax. At the start of the day renting from Uhaul I complained the gas level was lower then they reported to be just below ½. My review and supported by my photo shows 1/3 of a tank. They said they corrected it. U-Haul did not provide an updated paper contract showing the corrected tank level. I drove 74 miles (nearly all hwy) and added 9.22 gal of gas for a truck that U-Haul reports 10mpg fuel economy on several locations on their website.

Nick Rigney 
Rating:
5.0

The young lady that helped me at the desk and processed my order was very kind and efficient. She was very helpful.

Adele Dupont 
Rating:
4.0

Customer did not leave a comment.

Henry Phillips 
Rating:
3.0

Received a 20” Truck with an 1/8 of gas and one furniture dolly despite reserving 2 dollys. The owner could care LESS about the almost EMPTY gas tank and one dolly. He was too busy eating his Pepperidge Farm snacks. “Sir the dollys can’t be reserved only requested” he told me. Well, when I called in I was told they would be available and would be reserved for me. Oh if I gas the tank up I’ll get a credit on my bill. Bunch of LAZY FUCKS. Can’t even fill the tank up for a customer but want to “reward” you because they are too lazy to do the actual work. Terrible experience. Would not rent from there again.

DANIEL PECK 
Rating:
3.0

Not enough help at counter. Long wait.

David Mandell 
Rating:
5.0

A lot of dirt on the floor, had to sweep it out.

CRAIG PLASSMEYER 
Rating:
4.0

Make available repair and installation services on weekends

Henry Phillips 
Rating:
5.0

The windshield was dirty and streaky. That’s my only complaint.

John Hayden 
Rating:
4.0

Customer did not leave a comment.

Chris Ward 
Rating:
5.0

Excellent service. This depot has always maintained a very high standard.

John Benham 
Rating:
5.0

Best staff ever.

Joshua Oleesky 
Rating:
5.0

Customer did not leave a comment.

Joshua Oleesky 
Rating:
3.0

Picking up was great. Truck was a little dirty inside (some sand and coffee marks), but clean overall. My dissatisfaction came upon returning. I returned the truck with the exact amount of fuel. The gentleman checking me in was having some issues with his device. The truck had been running for approximately 15 minutes by this time and he told me I could leave if I wanted to and that everything looked great, he was just having some technical problems on his end. I left, and an hour later got my receipt emailed. They stated they needed to add 2 gallons of fuel and charged me for it, after I was told at the beginning it was at the correct level. I am not sure how long he let the truck run after I left (at least 15-20 minutes before I left) , but the bill was passed on to me, the customer, after initially telling me the fuel was good. Left a bad taste in my mouth. Thanks

Cole Kahle 
Rating:
5.0

Customer did not leave a comment.

Michael Arya 
Rating:
5.0

Free coffee ?

curtis robertson 
Rating:
5.0

Keep it up.

William Pugh 
Rating:
5.0

Best U-Haul I’ve been to. By far. Staff was amazing as was the location. Thank you!

Gregory Horner 
Rating:
5.0

Customer service was excellent!

Eric Malcolm 
Rating:
5.0

Customer did not leave a comment.

Gerardo Gonzalez 
Rating:
4.0

Customer did not leave a comment.

CAMERON FISHMAN 
Rating:
5.0

Customer did not leave a comment.

bahram saderie 
Rating:
5.0

Incredibly helpful and friendly staff here. Took care of my rental in just a few minutes.

James Waas 
Rating:
5.0

Customer did not leave a comment.

Sydney McDonnell 
Rating:
5.0

Customer did not leave a comment.

ISRAEL SANTIAGO 
Rating:
5.0

Customer did not leave a comment.

Barry Claxton 
Rating:
5.0

Tim provided excellent service with professionalism and kindness. Thank you for a great experience.

gregg angell 
Rating:
3.0

Never give a customer a truck with no gasoline. Mine died within a mile and I was stranded for 45 minutes at an intersection!!!! Never again

Americo Silva 
Rating:
5.0

there is a molding falling off the truck I used and it seemed like the trans needed some work. When traveling downhill the automatic gear shift didn't seem to be working

Christine Castle 
Rating:
5.0

This U-Haul location is my absolute favorite. Everyone is really nice helpful. They know what they’re doing and they’re very respectful of all customers. I wish all U-Haul locations were this good?

VICTORIA LIBERTY 
Rating:
5.0

Thank you to everyone for making my transition swiftly! I am appreciative of staff in Agoura hills . Everyone was helpful, friendly and professional!

Mirna Abrego 
Rating:
5.0

It was easy and the price was right, thanks

George Fisher 
Rating:
5.0

Customer did not leave a comment.

SCOTT EVANS 
Rating:
5.0

Customer did not leave a comment.

bahram saderie 
Rating:
5.0

Every single person who helped us at this location were some of the most genuinely kind people we could have hoped for. This was the most difficult move we’ve ever done and the staff at the Agoura location were legendary. The same cant be said for the moving service i tried to book through the uhaul affiliate website movinghelp.com or whatever. I entered everything they asked, they authorized a charge to the card and then I didnt hear anything all day. So i email to confirm that I could expect movers to come help and they tell me i had no order and that itll only be charged if its successful. LET ME KNOW ITS NOT SUCCESSFUL SO I DONT WAIT ALL F*****G DAY FOR BAD NEWS. The customer service person was awful and unhelpful as well, never again

Jason Konysky 
Rating:
5.0

Customer did not leave a comment.

Brent Kelsey 
Rating:
5.0

This is a great location with plenty of equipment. Booking ahead is advised, but even last minute, they do well to have what you’re looking for.

RICHARD VANCE 
Rating:
5.0

Customer did not leave a comment.

Leah Randi 
Rating:
5.0

Great experience. My daughter was renting for the first time and the service provided was great.

Kelby Lewis 
Rating:
5.0

Customer did not leave a comment.

MATTHEW SINGLEY 
Rating:
5.0

Great service. 😁

Michelle Wright 
Rating:
5.0

Customer did not leave a comment.

tyler leaf 
Rating:
4.0

The folks at this location were helpful and efficient. In and out in no time!

RICHARD VANCE 
Rating:
5.0

Customer did not leave a comment.

STEVEN R SCOTT 
Rating:
5.0

Customer did not leave a comment.

Joseph McAteer 
Rating:
5.0

Customer did not leave a comment.

Candy Rodrigez 
Rating:
5.0

Friendly staff that were quick and efficient getting me checked in and in my way. Return was the same.

Patrick Koors 
Rating:
5.0

Customer did not leave a comment.

Robert Kirby 
Rating:
1.0

Customer service was non-existent. I mean there was literally not a single employee in the location for 20 minutes. The truck was reported to have a quarter tank and it had less than 1/8th.

Daniel Robinson 
Rating:
5.0

Customer did not leave a comment.

anna tunney 
Rating:
4.0

Customer did not leave a comment.

Steve Dozier 
Rating:
5.0

Customer did not leave a comment.

Ray Trujillo 
Rating:
4.0

I do not appreciate the $30 gas charge when I filled up it to the area it was needed. That is excessive and I would like a partial refund at minimum. I have used this location dozens of times. Please refund the gas refill. That is no appropriate and is way too much especially for being right under the line

MICHAEL ICKES 
Rating:
5.0

Great service for my U-Boxes.

dan thompson  |  Overall Experience 
Rating:
5.0

I've had a 2+ year U-Box relationship with the Agoura Hills staff and they've always met or exceeded expectations.

dan thompson  |  Overall Experience 
Rating:
5.0

I’ve rented several times from UHaul Agoura for all kinds of small jobs in the last few years. The staff has always been excellent, friendly and knowledgeable. It’s is a pleasure to do business here.

RICHARD LOPEZ  |  Overall Experience 
No reviews have been submitted for this location.

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