Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had booked the rental for 12 pm, I arrived at the location at 11:45, but still was not able to get access to the van till 12: 15.
If you know a lot of customers are going to be picking up at the same time, you should be prepared for it.
Hilal K
Rating:
1.0
La fille qui m’a fait la réservation était impolie et manque de professionnalisme.
La personne qui a fait le retour était très gentil
imed n
Rating:
5.0
Customer did not leave a comment.
Sebastien R
Rating:
1.0
Truck was very dirty.
But worse, the key got stuck in the ignition. I left the truck in front of the Uhaul establishment as instructed, I called Uhaul (spoke with Gladys) to inform you the key was stuck and I was going to close the doors (you have double sets of keys). Now I'm being charged with a fee for key locked inside truck. This is a pathetic attempt at a cash grab. I will challenge the fee, with my credit card if needed, and will use Enterprise next times.
Yasser B
Rating:
5.0
The staff were incredibly helpful.
ann e
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
michael a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jean L
Rating:
5.0
Customer did not leave a comment.
Manuel G
Rating:
5.0
Super service avec une compétition exemplaires
LUC S
Rating:
5.0
Many thanks!
philippe a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jean C
|
Overall Experience
Rating:
5.0
Jessica at the desk was very friendly
lidia m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luc P
Rating:
5.0
Christina from customer service is also very knowledgeable and inviting. For an employee to go out of her way to help someone is already going over and beyond expected.
MIRZA M
Rating:
2.0
Lady at the counter wasn't very nice and got confused between miles and Km, without double checking Wich resulted in us paying more than expected. But most importantly, the truck was absolutely disgusting. We had to clean at least the dirt our of the trunk to load our stuff in without covering them in dirt and dust. The wheel was sticky and the passenger area very dirty.
We've already used Uhaul before and did not have this problem the previous times. I was angry because I don't think I pay to clean the truck myself.
Fanny A
Rating:
4.0
Customer did not leave a comment.
Tommy L
Rating:
5.0
Very professional staff
Hakim T
Rating:
3.0
J ai été très bien accueilli par la préposée du matin , super gentille, souriante, de bonne humeur sauf que j ai été surpris et déçu de voir qu elle était seule , je pense que deux employés serait le minimum
Jean l
Rating:
5.0
Customer did not leave a comment.
Noman A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RODNER M
Rating:
2.0
Customer did not leave a comment.
Patrick B
Rating:
5.0
Customer did not leave a comment.
Rebecca C
Rating:
5.0
Customer did not leave a comment.
Noman A
Rating:
5.0
Customer did not leave a comment.
Claude M
Rating:
5.0
Customer did not leave a comment.
Adil l
Rating:
5.0
Customer did not leave a comment.
lina c
Rating:
5.0
Customer did not leave a comment.
maxime p
Rating:
5.0
Customer did not leave a comment.
MATHIEU C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MATHIEU C
|
Overall Experience
Rating:
5.0
Everything was good a part the vehicle wasn’t clean outside
yassine b
Rating:
4.0
The outside of the truck is not clean, mud on the front of the car and on the rear door. The rest things are good.
Ming H
Rating:
5.0
Customer did not leave a comment.
Alaina R
Rating:
5.0
All the staff was courteous and very polite and helpful.
patric l
Rating:
4.0
Customer did not leave a comment.
ryan g
Rating:
3.0
Lack of transparency regarding the price.
Claude M
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
boubekeur a
Rating:
5.0
Customer did not leave a comment.
michel s
|
Overall Experience
Rating:
5.0
No comment
brahim a
Rating:
4.0
Customer service need to improve cuz my wife an issues
iz l
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alain G
Rating:
4.0
Nous avons eu besoin du service routier et les employés devrais faire les appels et le suivi pour les clients, mais NON. C'est le client qui doit appeler, le service est en anglais et espagnole seulement pourtant vous server au Québec ou il y des clients qui communique seulement en français. 3 heures d'attente avant d'avoir reçu le service, 3 heures à attendre dehors au froid. INACCEPTABLE
STT C
Rating:
5.0
Customer did not leave a comment.
Quentin P
Rating:
5.0
Une seule chose on doit rapporter le dolly ainsi que les couvertures mais beaucoup de marches pour monter le tout à l’intérieur
Mais le service est bon et le gars a la réception était très gentil
DANIELLE H
Rating:
3.0
Be sure to have the right price between desk and website.
Have a smile or just be happy by the customer service employee
Stephane D
Rating:
5.0
** Pour faire suite à mon commentaire du 01/17/2024 **. J'aimerais remercier l'équipe du service clientèle pour le suivi concernant mon problème. Les termes ont bien été respectés. Je souligne à nouveau l'excellent accueil au point U-Haul de Saint-Michel. Je recommande cet établissement.
Rebecca T
Rating:
4.0
Is winter so is normal that the truck was very dirty, therefore, they should try to clened a litle by day.
Overal the truck was well maintained and in good fonctionnent
Claudia D
Rating:
5.0
Customer did not leave a comment.
Jonathan R
Rating:
5.0
J ai été surprise de savoir que vous n aviez pas de courroies d attaches dans le camion en location
Obligés d acheter….
Marie-Claude D
Rating:
1.0
Personnel, indiscipliné, manque d’expérience et de respect total.
segna j
Rating:
5.0
The customer service representative was very professional
NGUDIANKAMA M
Rating:
5.0
Super service à la clientèle!
Chantal V
Rating:
3.0
Customer did not leave a comment.
Guillaume B
Rating:
4.0
Customer did not leave a comment.
Lucas L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Baptiste O
Rating:
5.0
I forgot my phone clip attached in the vents ...would it be possible to get it back please. 5149536969 thank you
eilys p
Rating:
5.0
So easy to book (on line) and the pick up was so quick. Staff at the counter was excellent, courteous and efficient. I was in and out in no time......
Jocelyn L
Rating:
3.0
Le camion étais sale et mauvaise odeur, j'étais accompagnée d'une collègue qui peux appuyer mes dires
STT C
Rating:
5.0
EVRYTHING WAS PERFECT.
THANK YOU PIERRE.
DÉMÉNAGEMENT PERFORMANCE.
Demenagement P
Rating:
5.0
Customer did not leave a comment.
Alain M
Rating:
5.0
I have difficulty to run beyond 40 km/hour, seems like truck was limited at this speed, i consumed double of fuel and exceed expectations, thanks to consider this in the final bill.
Thanks
Benfattoum K
Rating:
1.0
Le camion puait la cigarette et la boite était totalement sale. J'ai du acheter des bâches pour protéger mon sol. Pas satisfaite.
Puis on me répond que Genest pas leur responsabilité.
Manon f
Rating:
2.0
Très mauvais service à la clientèle. Employés laxistes et peu cordiales. Indications/informations peu claires. Sinon, au niveau de l'équipement (camion, fourgonnette et unité d'entreposage) tout est bien entretenu et propre.
BENEDICT N
Rating:
1.0
The U-Haul app and the Ux process to rent through it is one of the worst in the industry.
Olivier D
Rating:
1.0
1- When a client choose the no-contact pick-up, make sure you give them the password of the lockbox to retrieve the keys. I didn't get it, and I had to write to a customer service rep.
2- When a client rents dolly/blankets etc. Make sure they are in the truck! Mine was empty, I had to wait until the opening to get me things.
Philippe B
Rating:
2.0
Your warehouses are by far one of the best I've seen, but the choice of staff leaves a lot to be desired. No professionalism, no patience, no understanding and a very out of place attitude for a manager.
Isabelle D
|
Overall Experience
Rating:
4.0
Les aides déménageurs ont été très efficaces.
Marc C
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Hugo J
Rating:
4.0
Customer did not leave a comment.
Brigitte M
|
Overall Experience
Rating:
1.0
I had a reservation for 7:30 on Sunday morning. I checked in via the application, which provided me with a code for the locker, but unfortunately, it didn't work. I waited in the rain from 7:30 to 8:30, attempting to call customer service multiple times, but they were unresponsive.
At 8:30, a U-Haul staff member arrived, but even he couldn't open the locker. Eventually, he provided me with another truck. It was a terrible experience and is not recommended, especially if you have a tight schedule.
Elham M
Rating:
2.0
Over four days and very little moving around the vehicule got stuck three times simply because the tires were not appropriate for winter condiions. I had to delay departure after loading and then upon returning could not mve the car until the snow had melted the next day. The conditions were moderate, not at all extreme. Disappointing.
RICHARD V
Rating:
5.0
Customer did not leave a comment.
Zena n
Rating:
1.0
The lady the manager she is never answering the phone and she is very 😡 and she closed the line in my face all that on 2023dec/6
Ahmed S
Rating:
5.0
Customer did not leave a comment.
concetta r
Rating:
4.0
S'assurer que le véhicule est propre (il y avait une bouteille et une serviette en papier dans la porte et l'arrière ne semblait pas avoir été nettoyé). La conduite était moyenne : le volant tremblait énormément sur la route, surtout quand le véhicule était vide.
Notez que le service était impeccable. La femme qui nous a servi était sympathique, professionnelle et efficace. C'est pour cette raison et pour le prix que je recommanderais votre entreprise.
Céline B
Rating:
4.0
Customer did not leave a comment.
joachim m
Rating:
3.0
You claim I can do the transaction on my phone. The problem is that, while I was able to rent the truck on it, the return on my phone didn’t work at all! Your application sucks ! I don’t understand that you offer phone transactions while your system doesn’t work for returns. It made me feel like I had been fooled by your marketing team. Also, you do business in Quebec and you don’t offer the full experience in French. It’s a big “faux pas” for French speaking people. You have good prices, but because of these irritants, I don’t want to live that bad experience again, unless you change your business manners.
Silvain L
Rating:
5.0
Customer did not leave a comment.
Guillermo D
|
Overall Experience
Rating:
2.0
I was discriminated at this location for foreigner status.
Ali z
Rating:
5.0
Customer did not leave a comment.
AMADOU S
|
Overall Experience
Rating:
5.0
Nothing
JEAN M
Rating:
5.0
Many thanks!
philippe a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert L
Rating:
5.0
Good service
ELHADJI O
Rating:
3.0
Customer did not leave a comment.
Alejandro P
Rating:
2.0
it took too much time to get proper service on the day of pick-up. They gave me keys of a truck that was not there. When i realized that, i went back in and then there were no clerk at the desk. It took me 15 minutes to find someone. Very bad service but once i found things were ok. Just ok.
Sylvain P
Rating:
1.0
Pick up and drop off was not way to long a tedious with the U-Haul app. It took 10 minutes for my application to be accepted by an employee on the app during my pickup, and in the end I still had to go inside to get the keys (which defeats the purpose of a self-pickup. Inside, three employees: one on the company phone (fair), one on the computer with airpods in his ears and one on his cell phone looking at videos. It took 5 minutes for one of them to ask me if I needed something and for them to give me my keys.
For drop off, I was after hours and needed to use the app. It never worked, even after many tries. After 20 minutes of lost time, I decided to leave the truck in the parking lot and come drop off the keys the next day.
Next day, an employee calls early in the morning and says I must bring the keys back right now. I explain that I was planning on passing by while running another errand at noon, and he insists it must be right now. No empathy for the situation or understanding that the company should cut some slack considering they have a garbage app in 2023.
Thomas D
Rating:
5.0
Customer did not leave a comment.
Caroline R
Rating:
5.0
Great services!
Keoudone M
Rating:
4.0
L’accueil des clients à revoir. Vous aurez mieux faire.
Jamel I
Rating:
5.0
Customer did not leave a comment.
Claude S
Rating:
3.0
J'ai remis le camion a l'endroit une heure à l'avance, j'ai roulé avec 8km de plus que prévu, on m'a facturé 22$ alors que le km=0.8$, quand j'ai appelé pour contester on m'avais dit que je doit payer pour l'essence aussi, alors qu'il n y avais pas ça dans la facture et que l'essence c'est le client qui le met.
Merci.
Juba I
Rating:
5.0
Your are the best
Thanks
mohammed b
Rating:
3.0
When i returned the véhicule.
The clerk was being agressive and was loosing patience and absolutely wanted me to tell him everything, even if I told him I was on a rush.
Xavier V
Rating:
5.0
The track was well maintained and this vehicle help me alot and solved alot of problem.
hafizullah z
Rating:
4.0
Customer did not leave a comment.
Maxime V
Rating:
5.0
Staff was very helpful.
Julien B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JULIE B
Rating:
5.0
Les commis étaient vraiment gentils avec les clients. J'ai été bien servi.
Denis C
Rating:
3.0
Le camion il est bien le problème dans les employés sont pas dynamiques ils travaillent comme fâché avec les clients merci
Madani D
Rating:
3.0
Un meilleur service à la clientèle (accueil et sourire)
Lorsqu'on demande le prix, inclure le prix total
Permettre la location de camion via internet
Sherley J
Rating:
3.0
The website's user experience upon dropping off the Van wasn't great. It asked me to attach photos but they would disappear and then i didn't get feedback that they were submitted.
It was almost 12AM when i was returning the van and it was raining. The good thing was that there's 24/7 phone support :)
Sarah A
Rating:
3.0
The temperature was always too hot in the storage areas.
The elevators are too small.
John D
|
Overall Experience
Rating:
5.0
Nettoyez l'équipement à la fin de chaque location.
malu m
Rating:
5.0
Customer did not leave a comment.
Joseph T
Rating:
3.0
Customer did not leave a comment.
Alessandro L
Rating:
3.0
Tried my code at the reception dock. Didn't work. Had to wait in line for 15 minutes to learn that I had to enter my code on another code pad before using the elevator pad.
Sylvain D
|
Online Move In
Rating:
4.0
Tout est parfait, le service à la clientèle, autant à la centrale générale que sur place, les prix et les camions. Merci.
Nadine W
Rating:
3.0
Clean but needs an alignment. Check the down gear when coming to a stop
Jessica at reception does a good job . She provides good service .
livio p
Rating:
2.0
Hi, everything was fine until I went to return the truck, I stopped at a gas station to put gas in before returning. After putting gas, the truck would not start. Had to call Uhaul roadside assistance and wait for about 90 minutes before the tow truck driver did a test and said the alternator was causing a problem, it was fixed and I returned the truck. I think you should offer a discount when your truck breaks down, as this is a negative client experience. This is the first time this happens to me, but still wasted a few hours of my Saturday morning on a very busy weekend, since we were moving.
Ryan C
Rating:
5.0
Excellence serves
Bassam Z
Rating:
3.0
Tanks
Madani D
Rating:
1.0
I was charged for a cleaning fee when the tuck was itself not cleaned before giving it to me. I had to clean it 2 times before giving it up and I was also charged an additional cleaning fee. Lying to the customer and then charging them without informing them is a business malpractice.
Stefan A
Rating:
2.0
Under a highway over pass
Felt very dangerous
John B
Rating:
5.0
Customer did not leave a comment.
livio p
Rating:
4.0
Ayant des horaires plutôt restreint pour quelqu'un qui n'est pas disponible hors des heures d'ouvertures elle la seule chose que je reproche. MERCI !
Agence c
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Seyediman N
Rating:
1.0
The lock on the back of the car was very old and almost impossible to open, we had to fight with it for 15 minutes and use lubricant to be able to open it; the roadside assistance was very hard to join as the phone number had a very long wait time and the app did not work.
When we wanted to return the truck, the app was still not working, and the website was not working either to do the return.
Also, the truck was very old and made a lot of noises, which wasn't that bad but was unexpected.
Whoever, every employee I unteracted with at this location was very nice and helpful.
Camille P
Rating:
4.0
Customer did not leave a comment.
Jean-Robert O
Rating:
5.0
Customer did not leave a comment.
Eric B
|
Overall Experience
Rating:
4.0
Personal attendance On the night deliveries
Itzel C
Rating:
4.0
Got stuck in elevator 🛗 for one hour
Esther S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maxime M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLAUDE B
|
Overall Experience
Rating:
5.0
Thank you . Excellent service.
DIMITRI M
|
Overall Experience
Rating:
5.0
Good service and logistic
Fadi H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marie-Michelle P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michel B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margherita M
|
First Impressions
Rating:
1.0
Worst experience ever your staff stole from me and are really bad people that's it
Rico H
|
Overall Experience
Rating:
4.0
In general, storage was clean and the local itself. People there serving customers were nice and always ready to help. The only thing I noticed that could change is the management of the repair service. When I first came to secure my locker on June 25, my storage’s door handle was not well fixed and the people assured me someone will come to fix that. Until I leave on July 24, no one came there and I was disappointed. Definitely could do something about it.
eddie o
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Susana R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
pierre-richard p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLAUDIO C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yannick S
|
Overall Experience
Rating:
4.0
Outside dock not adapted for U-Haul trucks, for van use.
Claude C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
SAMIULLAH C
|
First Impressions
Rating:
5.0
I'm very satisfied with the excellent service! Not so expensive and clean.
Domingo B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carole L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LINE G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maxime L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
samnang p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andre F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Antoine G
|
Overall Experience
Rating:
1.0
J ai vécu une très mauvaise expérience avec vous
faycal b
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
pascale a
|
First Impressions
Rating:
5.0
Endroit sécuritaire et propre
Bon accueil.
Guibertin T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mathieu j
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
claude D
|
Overall Experience
Rating:
3.0
Expliquer les heures d’accès ?
Les claviers de check in PAS CLAIRE le quelle est le bon ?
Rester pris dans l’ascenseur après les heures permis, peux pu aller chercher mon véhicule dans garage 😵💫😡🤬
Maxime C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Van P
|
Overall Experience
Rating:
5.0
Merci au garçon de la réception. Merci
Marc T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luc T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gratton c
|
Overall Experience
Rating:
5.0
Merci à Oussama un excellent service très apprécié son accueil et ses recommandations
Merci encore
mohamed a
|
First Impressions
Rating:
5.0
Personnel très accueillant et professionnel.
Jeane-darc A
|
Overall Experience
Rating:
5.0
Bravo
Khalid R
|
First Impressions
Rating:
3.0
La raison de mon départ est que vos frais sont trop élevés. La raison que je loue un Entrepot est que je ne veux pas perdre de temps à attendre mes livraisons d’échantillons à la maison. Je ne peux pas me permettre d’attendre une journée comme je travaille sur la route comme représentante, même si j’ai des livraisons seulement une fois au 5-6 mois. J’ai reçu deux livraisons à votre emplacement qui ont été déposés dans mon Entrepot sans problème. Lors de la troisième livraison, j’ai reçu un appel du nouveau gérant me disant que je devais venir placer mes boites dans mon espace immédiatement (ce qui va à l’encontre de la raison pour laquelle je loue un entrepôt) Il était très insistant et aucunement serviable lors de l’appel. Comme ce sont des échantillons de médicaments, je ne voulais pas qu’ils demeurent accessibles à tous donc j’ai du annuler des rendez vous pour me déplacer à l’entrepôt. C’est la qu’il m’a expliqué que je n’avais pas le forfait pour mettre les livraisons dans l’entrepôt, seulement celui pour accepter les livraisons… pour ajouter la deuxième option ce serait un autre 25$ par mois… Vos frais d’acceptation de livraison et de dépôt dans mon Entrepot sont beaucoup trop élevés. Si vous aviez une option « à la carte » (comme vos compétiteurs) où je pourrais payer seulement quand je reçois des items, ceci serait plus avantageux. Je suis partie pour un compétiteur (il y en a plusieurs à proximité de votre emplacement). Je paie 97$/mois taxes incluses au lieu de 137$/ mois, ce n’est pas négligeable comme différence… ce sera seulement 10$ de plus quand j’aurai des livraisons et non à tous les mois.
alanna r
|
Overall Experience
Rating:
5.0
The experience was amazing.
They had the answer to all my question and even more.
The costumer service was outstanding.
Thank you
Patrick T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Harley D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marina K
|
Overall Experience
Rating:
4.0
Très belle organisation des lieux,
J’ai été impressionné par le niveau de sécurité des lieux. J’aime beaucoup le concept de mot de passe pour accéder à l’ascenseur.
Eric B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Cesar H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alexandre s
|
Overall Experience
Rating:
5.0
Très bien et professionel !
JEAN-FRANCOIS L
|
Overall Experience
Rating:
5.0
Aucun
Nathalie M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alec A
|
Overall Experience
Rating:
5.0
Très bon accueil clair et professionnel.
Les locaux sont propres, bien éclairés et à température ,c'est appréciable.
Emplacement parfait à proximité de la 40.
berangere b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
richmond A
|
Overall Experience
Rating:
4.0
Sometimes the clients there are very sketch and makes you feel unsafe, but the staff there are amazing and helped with all my problems! Thank you again!
catherine r
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
jonathan g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexis N
|
Overall Experience
Rating:
5.0
Merci pour le bon service !
TERRY W
|
Overall Experience
Rating:
5.0
Merci pour le service
Olivier S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Serge n
|
Overall Experience
Rating:
4.0
merci l'entreposage fut fort pratique
lucie d
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ThomasSamuel C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Francesca -
|
Overall Experience
Rating:
3.0
Le personnel de l'entreposage a été super.
Par contre, la politique de U-Haul de ne pas rembourser au prorata du temps restant est inacceptable lorsque l'on paye pour un mois au complet.
Hafid F
|
Overall Experience
Rating:
3.0
The truck ramp is to high for the trucks.
Difficult for loading and the space is a bit small when 2 pickup.
cesar r
|
Overall Experience
Rating:
4.0
Overall really good.
Only one issue, at the begining their were no checkin-checkout process, I didnt receive any communication when it became active. Had to find that once there (after a drive from Gatineau) and wait almost an hour on the phone before getting the code and instruction.
Aside from that it was all good.
Assane G
|
Overall Experience
Rating:
5.0
It was fast and straight forward to get a unit and store my things. I appreciated the after-hours check in check out system.
David A
|
Overall Experience
Rating:
4.0
l'espace sur le coté de l'immeuble d'entreposage pour débarquer les boites n'est pas facile d'accès.
SYLVIE C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ThomasSamuel C
|
First Impressions
Rating:
5.0
Agréablement surpris par la propreté et le niveau de sécurité.
Andre P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Marleny V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Theo W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gery S
|
Overall Experience
Rating:
2.0
Je me suis fait VOLÉ mon téléviseur 40 pouces dans mon unité d'entreposage!!!
YAN M
|
First Impressions
Rating:
2.0
Seulement 2 places pour le déménagement et sur la rue il est toujours impossible de se stationner car c est pliens !!!! …lorsque les deux places sont pris il faut attendre……ouin c poche attendre quand tu paye 100$ par mois
Uhaul entreposage sur le boulvard cremazie est a montreal !
Jean-luc F
|
Overall Experience
Rating:
5.0
Place la clientèle en avant
Pamelo Y
|
First Impressions
Rating:
2.0
The charging dock is awful. Almost impossible to get on with a standard car. Even with a truck, you have to get some speed to get on it. I Ieft two days after the month payment and I had absolutely no refund for the unused part of thw month that's a shame.
JULIEN C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Raymond F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KENSLEY D
|
Overall Experience
Rating:
4.0
Manque de ventilation
Claude J
|
Overall Experience
Rating:
3.0
Waiting to unload the van was way long. Therefore I’ve been charged by the private rental company which I found disgusting because you have only 2 decks which were occupied by people.
Alphonsine Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexandre S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
paulo p
|
Overall Experience
Rating:
2.0
L'entrepôt ne pas vraiment avec la température régularisé comment vous dit dans la publicité, services a la clientèle très déçu que des jeunes qui changent tout le temps manque de respect avec un attitude dégradant en vers la clientèle, répond pas lors que ont pose des questions, pas des réponses si besoin pour l'intercom ,aucun connaissance lors des problèmes des codes ,pas de dynamisme ils son toujours au téléphone où semble-t-il qui sont endormi, pourtant cet un travail relax et pas trop compliqué.
Le service à la clientèle c'est ne pas pour tout le monde alors faut bien choisir son personnel lors des entrevues manque sérieusement d'empathie et savoir faire ,vous pouvez toujours faire mieux.
claudia l
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Raphael Q
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Robert D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
karine B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
frederic b
|
Overall Experience
Rating:
5.0
Thank you!! Impeccable in all senses.
Ana M
|
Overall Experience
Rating:
5.0
People working there were excellent.
Brenda K
|
Overall Experience
Rating:
1.0
The rep was always not present. Had to wait 30 min before he shows up. Did not understand my need also
Genseric F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
padideh B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEKOTO S
|
Overall Experience
Rating:
4.0
Très bon service avec personnel courtois et choix d'accessoires de déménagement. Très bon système de sécurité. Facilité de stationnement à l'intérieur appréciée au niveau de l'ascenseur avec chariots fonctionnels disponibles. J'aurais apprécié avoir une note explicative concernant l'accès à mon unité de storage. le système d'accès est compliqué mais très sécuritaire .Aussi il n'y avait pas d'air climatisé sur mon niveau.
paul e
|
Overall Experience
Rating:
4.0
Tout s'est bien passe par rapport au storage. La seule chose qu'il faudrait remédier, c'est que le site web permet de réserver des spaces meme s'il n'y a pas de disponible. On reserve un local a l'avance et quand on arrive avec les affaires, on risque de ne pas en avoir.
HECTOR M
|
Overall Experience
Rating:
2.0
I went to your offices on may 25th to get a spot for the month of June. I explained in detail to the person who attended me that I only needed the month of June since I’m moving the July 1st. The guy started the contract from the same date I was there (may 25th) which means that will have covered only until June 24th. When I received the email asking me to make the payment for another month I was confused because I pointed since the beginning it was only for June. I drove to the offices again to clarify the situation. In short, I had to pay $206.02 for the 5 remaining days of the month because they weren’t able to receive a payment for only 5 days. Again, I only asked for one month and I ended it up paying 2 month because of someone else’s fault.
ponciano b
|
Overall Experience
Rating:
1.0
Expérience désagréable et malhonnête.
J’ai fait la réservation de deux storages pour le mois de juin en spécifiant au préposé présent le 1er juin que ma location de camion ne me permettait pas de vider le 30 juin comme stipulé sur le contrat. Celui m’a dit que je pouvais venir le vider le 1er juillet sans problème lorsque j’allais avoir accès à mon camion. Le 1er juillet, Uhaul m’a chargé un mois complet de loyer pour juillet pour les deux storages. Le 5 juillet, j’ai reçu un email confirmant la fermeture de dossier et de mes deux storages. Donc en ce moment je paye pour deux storages dont je n’ai pas besoin et qui sont fort probablement loués à quelqu’un d’autre. J’ai tenté à deux reprises de discuter avec le manager. Une fois en personne le 1er juillet et par téléphone le 5 juillet 2022. Il n’a jamais voulu trouver une solution alors que j’étais prêt à payer des frais de retard malgré la mauvaise information que j’ai reçue. Me faire payer le mois de juillet alors que je n’ai pas accès à ces deux storages est hautement malhonnête. Cette expérience met fin à mon envie de faire affaire avec vous dans le futur.
Merci
David Mathurine
David M
|
Overall Experience
Rating:
1.0
Monte charge souvent bloqué par alarme et aucune intervention possible.
Ascenseur bloqué par entretien pendant une heure, l'employée nettoyait les locaux vacants pendant que les clients attendent un ascenseur disponible (lors de deux visites distinctes.)
Local d'entreposage dangereux, vis à nu partout, 2 meubles endommagés et blessure à la cheville, grave négligence de U-Haul, plainte envoyée à la santé publique sur les risques de blessures.
Le pire endroit en ville, Crémazie Ouest => génial. Jean-Talon Ouest => génial. St-Michel? Juste des ennuis à chaque visite. Plus jamais U-Haul, j'irai voir Depotium la prochaine fois, merci!
laurin c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
paulo p
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ROBERTO F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
manon t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hinda H
|
Overall Experience
Rating:
4.0
J’aimerais souligner la gentillesse de l’employée (Mathilde) qui m’a aidée le jour où j’ai pris possession de l’unité. Elle a été patiente et très juste avec l’information fournie. C’était la fin de son quart de travail et je suis arrivée à la dernière minute et elle a accepté de m’aider. Merci Mathilde et merci à l’équipe d’avoir de bons employés à votre succursale uhaul.
Genania O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amanda M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rmi P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Branden B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tonino M
|
Overall Experience
Rating:
1.0
I'm still waiting to hear back from my request to be reimbursed.
gloria d
|
Overall Experience
Rating:
4.0
Les alarmes se déclenchent pour le client même s'il suit à la lettre les recommendations. Ce n'est pas rassurante comme situation et c'est toujours flippant. C'est comme si on des braqueurs qui se font prendre la main dans le sac.
clarice e
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Arielle H
|
Overall Experience
Rating:
1.0
We reserved 10＊7, but the store tell me there is no room since first come, first serve. This is stupid. Can you explan if it is necessary to reserve previously? The customer service did not explain it.
Junji O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jean P
|
Overall Experience
Rating:
3.0
When you reserve a unit online, the unit you choose is not reserved. I reserved a 15x10 and when came to the building I was told that only 5x2 or so were available. Fortunately for me the manager working there had called me before I came to make sure that I was coming and put it aside for me. So only after the clerk and the manager talked together, I was told that there was one 15x10 available for me. So thank you to this wonderful manager but the U-Haul company has to do better with their online service. The website lets you think that your unit is waiting for you but it is not the case.
Hafid F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Farhad K
|
Overall Experience
Rating:
5.0
Mercidieu étais super comme personne. Vraiment gentil, très sympathique et serviable. Vraiment satisfait avec eux!!
Brenda K
|
First Impressions
Rating:
1.0
Service de piètre qualité. Personnel desagreable. Réservations non honorées et aucun effort pour trouver une solution ou offrir un dédommagement.
Miriam R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Redouane I
|
First Impressions
Rating:
4.0
Malgré que l'entreposage en soi était propre, pratique et accessible, le personnel est vraiment ce qu'il manque. À la succursale de St-Michel, le gérant est odieux et se permet de traiter les clients n'importe comment. Lors de mon départ, il m'a infantilisé puis m'a indiqué qu'il allait me charger le mois suivant (et que c'était de ma faute vu que la carte de crédit était au dossier), et qu'en plus de tout cela, il allait relouer l'unité sans problème pour qu'ils puissent être payés en double. J'ai trouvé ce comportement abherrant et je suis en attente du upper management pour voir s'il peut y avoir une résolution. Bien sur, j'attends de voir la résolution de ce conflit avant de laisser un avis public sur Google.
Jennifer T
|
Overall Experience
Rating:
5.0
Très bon service. Facile d’accès. Endroit sécurisé.
Sonia M
|
First Impressions
Rating:
2.0
Taille de l'unité fournie ne correspond pas à celle réservée en ligne,
Colonne dans l'unité
Personnel lent
Ascenseurs se referment toutes les 15 secondes, impossible de charger et décharger, cela crée beaucoup de stress
Estelle A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
louis p
|
Overall Experience
Rating:
4.0
Trés bon service par les employés. Seul défaut, les allées entre les entrepôts sont un peu étroites.
liza m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
isabelle d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kurtis m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bernal m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
aris a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Youssef M
|
First Impressions
Rating:
4.0
Je ne connais pas la politique des autres compétiteurs mais j’aurais aimé que pour le dernier mois de location d’un espace on puisse payer moins cher qu’un mois entier. Exemple: je quittais le 5 mars mon paiement arrivait le 26 février et j’ai dû payer le plein montant de location… Ce serait une belle promotion pour U’Haul de favoriser le nombre de jours au dernier mois et diminuer la mensualité….
Très bon service!!!
jacques d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SIMON P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
christiane b
|
First Impressions
Rating:
5.0
J'ai trouvé le personnel très courtois, attentif et très aidant. C'était la première fois que je louais et je suis très satisfait.
Yves B
|
First Impressions
Rating:
4.0
U-Haul pour nous comme une bonne recette de maman cc miammiam
denis b
|
Overall Experience
Rating:
5.0
Tout va bien, je suis satisfait
joao n
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hossein K
|
Overall Experience
Rating:
4.0
So I seen a great improvement since I last rented there.
KEKOTO S
|
First Impressions
Rating:
3.0
Nous avons dû recommencer l'enregistrement 3 fois car les unités sélectionnées étaient déja prises
alexandre p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sylvie s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
melanie v
|
First Impressions
Rating:
5.0
Khalil super sympatique et pourrais facilement devenir un leader dans votre équipes
denis b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
luis o
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bambata L
|
First Impressions
Rating:
5.0
Je n'ai pas quitté Uhaul, j'ai juste changé l'adresse , je suis à l'entrepot de Montreal ouest maintenant car ce près de chez moi à lasalle. J'aime Uhaul , il est meilleure, bravo Uhaul
regine e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arnauld L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carlos c
|
Overall Experience
Rating:
4.0
The staff need to be more accurate in guiding costomers.
The telephone cummunication is a mess when you need it most. With that being said, the customer service as whole needs to be revewed.
clarice e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jean y
|
First Impressions
Rating:
5.0
le monte charge était non disponible, nous svons du prendre les petites ascenseurs client en avant ce qui nous as causé du retard
LEON N
|
First Impressions
Rating:
5.0
propreté, qualité sur service, pratique. Un peu cher cependant. Merci
manuel p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
youssouf o
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karine R
|
Overall Experience
Rating:
4.0
You guys doing a great job i think the only thing i would change is the hours you close too early
Farhad K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
louis p
|
First Impressions
Rating:
5.0
Personnel fiable
BADIH A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HECTOR M
|
First Impressions
Rating:
5.0
Très satisfait du service, la personne a l'accueil est très sympathique et professionnel
toptek i
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Brice-Patrick S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mathieu n
|
First Impressions
Rating:
5.0
Le service offert a été exceptionnel, merci encore à vous!
DAVID P
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kekoto S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
aris a
|
First Impressions
Rating:
4.0
LES HORAIRES D'ACCESSIBILITÉ NE SONT PAS PRATIQUE POUR LES GENS QUI TRAVAILLENT EN SEMAINE. Les codes d'accessibilité ne fonctionnent pas et nous manquons de chariots pour transporter nos affaires.
Annie E
|
First Impressions
Rating:
4.0
Aspect sécuritaire: aucun code d'accès pour accéder au site. Par comparaison, mon site d'entreposage en Floride nécessite un code d'accès 1)pour ouvrir la barrière et accéder au site. 2) pour ouvrir l'ascenceur, Ici tout individu peut y entrer comme dans une grange....C'est le seul point négatif
paul e
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LISE B
|
Overall Experience
Rating:
5.0
I would always refer to U-Haul as my source of storage and rentals.
Kent J
|
Overall Experience
Rating:
5.0
tres bien
PAUL R
|
Overall Experience
Rating:
1.0
C’est le pire service que je n’ai jamais reçu. Lors de la sortie des meubles, le monte charge ne fonctionnait plus et le personnel n’a absolument pas collaboré. C’est un manquement essentiel au contrat qui mériterait une poursuite.
ANTOINE M
|
Overall Experience
Rating:
1.0
The elevator didn't work for a while so they stored my stuff in a temporary location. When I came back to take my stuff, the lost half of what was in the temporary location without even trying to call me.
Olivier B
|
Overall Experience
Rating:
2.0
Put hand sanitizer in the entrances, by the garage and by the front. Also, why are there so many people wandering around without masks on? The contractors you hire do not wear masks, and there were many others there working not wearing them either. It's stressful and unpleasant. They also come into the elevator with you without a mask. I will avoid this U-haul in future and advise others to do the same.
Adam B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ABEL K
|
Overall Experience
Rating:
4.0
L’entrée n’est très propre et beaucoup de poussières.
manon t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jimmy T
|
Overall Experience
Rating:
5.0
Il y a un problème avec l'ascenseur qui refuse de s'arrêter au 3e étage, là où est mon espace.
Le personnel était efficace et agréable.
Richard T
|
First Impressions
Rating:
5.0
cette femme de race noir au uhaul cremazie merite une mention spéciale
tres humaine elle m'a dit que je le merite
accueil très sympathique
access au chariot
elle m'a proposé facile d'accès au premier étage
s'informe si tout va bien
je vais vous recommander a tout mes amis
merci
Annie K
|
First Impressions
Rating:
4.0
The ramp tô her loading dock is extremely steep. And only one service elevator? Come on.
ANTHONY K
|
First Impressions
Rating:
2.0
Nous avons eu de grandes difficultés lors de nombreux appels pour réserver le camion. Le personnel sur place en arrivant étaient tout mêlés et ont du refaire une réservation de lockeur. Il y avait deux camions à l'arrivée ce qui a retardé le dépactage.
Pour aller chercher les choses au lockeur, même problème avec une rampe qui est indisponible. Par contre, cette fois-ci le monsieur de la réception était sympathique et rassurant (9 août en matinée). Merci à cet personne!
helen M
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
giovanni G
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Mohamed r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MarieCeline S
|
Overall Experience
Rating:
3.0
during the las day, the dock was closed completely due to constructions. At least put your clients in notice, so they can plan well. We had to pay extra to the movers to load by the front entrance
Marco J
|
Overall Experience
Rating:
5.0
They did spend time to accommodate my needs. Very helpful and friendly.
Katalin C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
carlos c
|
First Impressions
Rating:
5.0
Nice services verry helpfull make client feal important. Thank you.
julda d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zehra K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kent J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
baricako f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
junior d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valerie D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mitsraim D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BERTRAND L
|
Overall Experience
Rating:
3.0
l’entrée pour sortir le stock n’est pas assez droit. Ce qui fait qu’on accroche le bas du véhicule à tout coup lorsqu’on sort.
Thierry G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Audrey-ann l
|
Overall Experience
Rating:
3.0
Heures de fermeture d accès à l entreposage est trop tôt, malheureusement le monte charges était HS lors de notre déménagement et un seul ascenseur sur deux était en fonction .
fabrice v
|
Overall Experience
Rating:
5.0
Gérante super aimable et prêt à tout pour vous servir. Chapeau!
Marie-Michelle C
|
First Impressions
Rating:
5.0
Incredible service. Went well above and beyond to make our move successful. Very generous and creative to help solve our time crunch.
MICHAEL A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Hy Q
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Morgan L
|
First Impressions
Rating:
5.0
Friendly and very helpful staff. They were very understanding and tried their best to accommodate and help me. All of them were excellent
Mame S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BERTRAND L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Esteban F
|
Overall Experience
Rating:
5.0
They went above and beyond to accommodate me at the last minute a day before moving day!!! Do not get fooled by the google map bad reviews. These people most likely expected miracles under rude pressure and not having empathy and sympathy for the uhaul staff who are working hard to help is wrong and selfish in my eyes!!!! And from personal experience better move before the 1st of July and give landlords a 2 months heads up to not go through the drama of not finding peace on Canada Day🖖🏾
Christina K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nigel T
|
Overall Experience
Rating:
5.0
Félicitations pour tout
Joe S
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Teidy M
|
First Impressions
Rating:
5.0
L'heure de fermeture à 19h pour les premiers jours de la semaine est peu convenable. Il devrait y avoir un moyen d'établir le contrat de location après l'heure normale de fermeture, par exemple via le serrvice à la clientèle par téléphone.
CEDRIC D
|
First Impressions
Rating:
5.0
La gérante du UHaul St-Michel est géniale! Elle a compris nos angoisses et a rendu l'emmenagement dans les lockers très simple. Elle a été aussi très patiente.
John D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
cynthia-fay t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
christine d
|
First Impressions
Rating:
5.0
Super service de Sheana!!:)
Marie-Michelle P
|
First Impressions
Rating:
5.0
J'ai eu un bon service excellent
sandy j
|
First Impressions
Rating:
1.0
The front staffs were not friendly; they take two clients at the same time and on top of it answering a phone call. Instead of one client at the time, than to keep all clients waiting in longer time. For sure, if they are the clients, they don’t want to happen it to them also.
Aileen G
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
ANTOINE M
|
First Impressions
Rating:
5.0
Super service client.
ABEL K
|
First Impressions
Rating:
5.0
Le personnel est très accueillant hormi les heures d ouverture qui ne sont pas vraiment pratique pour un entrepôt
A part ça, tout est parfait
La rampe arrière est à refaire car la pente est très prononcée et les camions ne peuvent accéder
pitchou l
|
First Impressions
Rating:
4.0
Juste un problème pour stationner le camion vers le débarcadère la compagnie a mal fais la pente avec le goudronnage et trop a pic les camion touche et ça endommage la sfalte et le camion
SVP tenir compte car j;ai du stationner le camion dans la rue et devoir descendre tous mes électro par les escalier
très incommodent
Merci
Redouane I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAKUB J
|
First Impressions
Rating:
1.0
Tristement, c'est la pire expérience de service à la clientèle et de professionnalisme que j'ai vu.
1. Le personnel nous dormait (littéralement) dans la face ou étaient sur leur cell 30 secondes avant de nous répondre.
2. J'ai demandé un 7x8x8. L'entrepot qu'on m'a proposé était un 5x8x8! Les employés ne m'ont pas cru, alors je l'ai mesuré et leur ai montré... ils m'en ont donné un autre après, encore un 5x8x8... ils m'ont ensuite dit que tous leur 7x8x8 sont comme ça (ça me fait aucun sens). Je leur ai dit que je paie pour un 7x8x8 donc je dois en avoir un! Ils ne me donnaient aucune piste d'accommodement et me disait que c'était comme ça... (tout en me dormant dans la face encore) je leur ai convaincu d'aller voir leurs autre 7x8x8 disponibles... ils m'ont donc ouvert un 5x5x8 (????) et finalement un (5x10x8). Je leur ai dit que je suis tanné alors je vais prendre ce dernier.
3. Par contre, un 5x10x8 est 10$ moins cher qu'un 7x8x8... mais les employés n'ont pas voulu baisser le prix... pas moyen de parler à un supérieur. Je paie donc 10$/mois trop cher!
4. Je leur ai dit qu'ils avaient un problème d'inventaire. Je leur ai dit de dire à leur supérieur de refaire l'inventaire... ils m'ont dit que ce n'était pas à eux de le faire, mais plutôt à celui qui a construit le bâtiment (???????) J'ai donc arrêter de parler face à tant d'incompétence et d'incohérence.
5. Je ne recommenderais donc pas cette expérience à quiconque! Bonne journée!
Julien T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AmirReza R
|
First Impressions
Rating:
4.0
There was no toilet paper, soap, or paper towel one time I went to check on my things.
Scott C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MarieCeline S
|
First Impressions
Rating:
4.0
Quand les heures d'acces pourront etre de retour aux heures normales, ce sera parfait
Assane G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Valerie D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Samuel N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BERTRAND L
|
First Impressions
Rating:
5.0
On a eu droit à un service impeccable. Le monde était sympathique et professionnel. Bravo à vous.
Schella Z
|
First Impressions
Rating:
5.0
La personne à l'acceuil est très agréable beau langage belle personnalité
BERTRAND L
|
First Impressions
Rating:
5.0
Very good service. Excellent.
Ram S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Giuseppe B
|
First Impressions
Rating:
1.0
Un conseil: Fuyez cet endroit !
Aucun service, staff qui se fait un plaisir de vous annoncer que le monte charge ne fonctionne pas et qui vous annonce des dates différentes pour les réparations.
Equipe incompétente, arrogante mais surtout INUTILE.
(Pour le remplissage de mon entreposage, c'était la porte du monte charge qui était bloquée ...)
QUENTIN E
|
Overall Experience
Rating:
4.0
The employee who helped us sort our stuff out was on top of her game, but she's also quitting because the job sucks and I get that. I hope you guys give her solid references for future jobs. Nothing special about the place itself though.
jean-francois M
|
First Impressions
Rating:
4.0
Je déplore le fait d'être facturé le 30 du mois de mai et que je quitte le 30 mai. Je paye le mois de juin et je n'y suis pas. Il pourrait y avoir un délai de 2 ou 3 jours ce serait apprécié par les consommateurs. J'ai contacté la gérante plusieurs fois pour discuter de cette situation sans retour d'appel ou de courriel.
sylvie d
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
GENEVIVE P
|
Overall Experience
Rating:
5.0
Everything i needed for moving was available at the U-Haul storage facility. Thank you
Sandro L
|
First Impressions
Rating:
5.0
Personnel attentionné qui prend le temps de répondre aux questions et offre des solutions.
Camille G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lise B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa L
|
Overall Experience
Rating:
5.0
La gerante est vraiment sympathique, professionnelle, accueillante. Superbe service. Merci !
Roxane G
|
First Impressions
Rating:
5.0
L'employée qui m'a servi a vraiment très bien répondue à mes attentes. Je l'ai trouvé très polie et courtoise. Elle m'a donné le maximum d'infos nécessaires sur l'endroit. Merci beaucoup pour sa patience :)
Le pourquoi de mon départ le jour même était dû au fait que le local que je voulais ne faisait pas la grandeur totale affichée par votre site internet.
Je voulais un 10x15 (donc 150 pi/ca) mais la superficie était d'environ 9x13 (donc 117 pi/ca) ce qui représente 33 pi/ca en moins. Donc trop petit pour mes besoins d'espace.
Lorsque votre 6e étage sera construit j'irai refaire une visite en espérant trouver un full 150 pi/ca ( 10x15 réel )
Je vais attendre jusqu'aux vacances de la construction pour la possible chance de trouver un 150 pi/ca. Je suis très patient ;)
Merci et bonne soirée.
Frederic l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Redouane I
|
First Impressions
Rating:
4.0
Le monte charge n’est pas facilement accessible et ne va pas au sous-sol.
Contrainte importante qui devrait être corrigée
Denis L
|
First Impressions
Rating:
5.0
Est ce qu'il y a pas la possibilité de donner a chaque personne qui ont des stocks a l'entrepôt une carte d'accès électronique d'entrée.
junior d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ovidiu P
|
First Impressions
Rating:
4.0
C’est cher pour un 5x5 au bout de la ville!
Antoine D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antoine S
|
First Impressions
Rating:
5.0
Shaena is the most amazing customer service representative. She is the kindest soul. She has some an amazing approach with the customers. She is friendly but at the same time super professional. She gets the job done and makes it easy for the costumer. She made us feel comfortable. She took care of everything for us, we had no issues thanks to her. And honestly I would refer every single friend I have to this location thanks to her and her extraordinary service. We need more people like her.
Thank you again for your incredible and genuine service Shaena. You are so human.
Thinat and Cindy.
Thinat A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Erick G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NTENDA L
|
First Impressions
Rating:
5.0
Les deux filles à la réception m'ont vraiment aidé pour mon déménagement et elles ont fait plus que ce à quoi je m'attendais
Francis E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carolanne D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Amadou T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicola M
|
Overall Experience
Rating:
4.0
Lors de la réservation vous avez exigé de faire l’achat de cadenas UHaul sous prétexte que c’était requis pour les assurances. Après coup nous apprenons que nos effets ne sont pas couverts contre le vol et que c’est à nous que reviens la responsabilité de s’assurer contre le vol?
Alors, pourquoi exiger d’acheter votre cadenas???
Alain B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
sylvain b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sebastien R
|
Overall Experience
Rating:
5.0
surtout l'accueil de votre gérante Mme S. Napoléon, toujours aimable et polie malgré nos questions et est monté avec nous nous faire visiter les étages et les différente possibilités beaucoup de d'accès disponibles le stationnement au sous sol , le monte charge , merci encore
LISE B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daphany n
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicola M
|
First Impressions
Rating:
1.0
Pas de service
Pas possible de laisser un camion
Heures d'accès trop restreintes
BRUNO M
|
First Impressions
Rating:
5.0
Excellent service
serge m
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Eusebio M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Marie-Ange C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Catherine M
|
Overall Experience
Rating:
5.0
Anna (Cremazie St-Michel) made our experience exceptional. We have rarely seen such a superior customer service.