Customer Reviews for U-Haul de Gatineau - déménagement et entreposage

4,830 reviews

266 Rue Saint-Louis   Gatineau, QC J8P8B3

(819) 669-5335

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(819) 669-5335

266 Rue Saint-Louis
Gatineau, QC J8P8B3

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Don A. 
Rating:
5.0

Excellent check in and check out experience.

Sean S. 
Rating:
5.0

Very nice staff ( employés)

Michel D. 
Rating:
4.0

More customer service employees on site

David A. 
Rating:
1.0

Je vais téléphoner la gérante du magasin le service était pas de qualité lorsque je suis venu faire le retour les employés était dans une auto et fumais aussi la communication avec lea autres employés étaient déplorables

Jessica E. 
Rating:
5.0

Customer did not leave a comment.

Christine E. 
Rating:
5.0

the outside parameters contain rubbish and or garbage ... bur the inside is kept clean . . this is important

Luc M.  |  Overall Experience 
Rating:
4.0

This is a first-rate location with lots of selection.

Albert L. 
Rating:
5.0

Excellent client service. Quick and very helpful, courteous, and professional. Thank you.

Alfi T. 
Rating:
5.0

Great staff, and easy on-the-spot rentals every time I go.

Jim P. 
Rating:
5.0

Customer did not leave a comment.

Yves T. 
Rating:
5.0

Customer did not leave a comment.

Charles-Alex D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN R. 
Rating:
1.0

Our experience was not great at all, the customer that used our truck the day before left the key in the truck. The 12V battery was dead and the u haul employee helped us boosting it. Once the truck finally started I noticed that the gas tank was empty! Therefore I stopped at a gaz station, stopped the truck and it didn't start again! I was stuck 1 hour at the gaz station waiting for a stranger kind enough to help us boost it again! Once we started packing the truck with our things I noticed that the customer the day before didn't clean the freaking truck! The box with the blanket were open and they were everywhere in the truck! (Rest assured I put all the blankets back in the box.) And the dolly was on the ground not secured so I clean that as well. It's the first time I have an experience like this with U haul and it was very disappointing.

Pascal L. 
Rating:
5.0

Great service wide selection of trailers truck and accessories to get the job done. Booked online my trailer and when i get there it was ready no issues Merci

Richard P. 
Rating:
5.0

Zack was very helpful and great.

Robert R.  |  First Impressions 
Rating:
5.0

Excellente gérante et superbe staff

Michael andre C. 
Rating:
5.0

Melanie was the most patient and friendly customer service representative. He kindness and professionalism is above what you see in 99% of other establishments. It is my first time renting a storage unit and the experience was above what I would of expected for this type of environment. I would recommend this business to anyone, especially because Melanie makes a huge difference.

NANCY P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carl F. 
Rating:
5.0

Customer did not leave a comment.

Brigitte M. 
Rating:
5.0

Customer did not leave a comment.

Alain P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn G.  |  Overall Experience 
Rating:
1.0

Je me suis fait voler des articles ! Je suis très déçue ! J'espère vraiment que la gérante va faire un suivi sérieux en visionnant les caméras. Nos effets sont sensés être en sécurité dans leur entrepôt plein de caméras. Je n'ai plus confiance en cette entreprise.

Marie-Andree T.  |  Overall Experience 
Rating:
3.0

The storage facility was good. The reason I cancelled is the I moved and I found a storage facility closer to my new address.

PIERRE R.  |  Overall Experience 
Rating:
5.0

The GM and staff went above and beyond in helping me, were very friendly and accommodating.

Hugo B.  |  First Impressions 
Rating:
5.0

Happy with the service

ian d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gilles b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaik faizel S. 
Rating:
5.0

For myself everything was perfect and the customer service was number 1. Thank you for the great service.

Mathieu M. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Christian L. 
Rating:
5.0

Customer did not leave a comment.

Michel D. 
Rating:
5.0

Customer did not leave a comment.

Martin F. 
Rating:
3.0

They didn't reinstall correctly the parts on my car

Frederic G. 
Rating:
2.0

There was a homeless person living in the unit by mine and it smelled like someone died in there. I reported it, but he was still there so I assume they allowed it.

Jamie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rejeanne l.  |  Overall Experience 
Rating:
5.0

Very good service

Yves P. 
Rating:
5.0

I thoroughly enjoyed my experience with U-Haul. The staff was very professional and the vehicle was very clean. Highly recommended.

Rouslan G. 
Rating:
5.0

Customer did not leave a comment.

Normand M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michel D. 
Rating:
5.0

Customer did not leave a comment.

Nicole C. 
Rating:
5.0

Very satisfy

alain L. 
Rating:
5.0

Customer did not leave a comment.

Charles-Alex D.  |  First Impressions 
Rating:
5.0

Friendly and swift service ... always with a smile 😃

Monica D.  |  Overall Experience 
Rating:
5.0

Very good service

DENIS D. 
Rating:
1.0

Ma réservation était initiallement à l'Ouest d'Ottawa. Finalement, ils m'ont dit que la remorque n'était pas disponible à cette succursale. J'ai dû aller à l'Est de la ville. Rendu là, la remorque n'était pas disponible car l'ancien locataire ne l'avait pas retourné.... J'ai dû aller à l'autre bout de gatineau pour avoir ma remorque finalement... ça m'a fait perdre 2h30 de plus que prévu... déjà que c'était une grosse journée qui s'annoncait...Je n'ai rien à dire concernant la succursale de gatineau mais je suis très déçu et ne recommande pas Uhaul

Pierre-Olivier R. 
Rating:
5.0

Great service, ease of pick up and drop off. Very useful and affordable. Highly recommended!

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Sofiane S. 
Rating:
1.0

I booked at a location in Ottawa. On Friday uhaul moved the location to outside Ottawa due to equipment availability. When I arrived at the new location there was no one there. After 20 minutes on the phone I had to drive 45 minutes to this location.

Taylor H. 
Rating:
4.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Sylvana B. 
Rating:
4.0

Customer did not leave a comment.

Philippe B. 
Rating:
5.0

Customer did not leave a comment.

Nathalie L. 
Rating:
5.0

Questionnaire en français svp merci

nathalie P. 
Rating:
5.0

Good service

alain C. 
Rating:
2.0

I was charged a distribution fee of $94.50 for a 10 foot truck. I rented another 10 foot uhaul truck later at another place in Gatineau & it was $45 for the distribution fee.I was never advised of this distribution fee. This was very disappointing.

Jerry J. 
Rating:
5.0

Good group of people at this location. Friendly and helpful.

Jim P. 
Rating:
5.0

it was so amazing and easy to get to my locker i would come back again for sure i will tell peoples all about it thanks 😊

Sylvain C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Issaravadee P. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
4.0

Great

Mory D. 
Rating:
5.0

Customer did not leave a comment.

antoine B. 
Rating:
4.0

Customer did not leave a comment.

Helene D. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
4.0

Très bien servi à l'accueil surtout la jeune femme qui m'a remis la remorque! Cependant à mon retour j'ai attendu 20 minutes avant que quelqu'un vienne me voir sous la tente! J'ai dû moi même entrer à l'intérieur pour savoir si il y avait quelqu'un qui avait remarqué que j'attendais! Et j'ai dû moi même aller stationner la remorque car l'employé qui était en charge de détacher la remorque ma dit que si il détachait la remorque à cette endroit je ne pourrai plus sortir car il y avait un camion devant moi ! Au lieu de me dire qu'il allait enlever le camion pour que je sois capable de sortir de la tente! Malgré ce petit message constructif je tien quand même à mentionner que j'ai bien apprécié mon expérience surtout pour le service avant la possession de la remorque et en général le personnel était courtois!!! Je recommande votre établissement!!! Merci

Stéphane C. 
Rating:
5.0

Customer did not leave a comment.

Olivier P. 
Rating:
5.0

Customer did not leave a comment.

Marie C. 
Rating:
5.0

Customer did not leave a comment.

Christianne G. 
Rating:
5.0

Customer did not leave a comment.

MohammedNabil K. 
Rating:
5.0

Excellent service à la clientèle,continuer votre bon travail

gilles P. 
Rating:
5.0

Customer did not leave a comment.

Gilles G.  |  Overall Experience 
Rating:
5.0

Avoir le réservoir d'essence plein au départ, et plein à l'arrivé. La facon actuelle est très difficile à gérer. J'ai dépensé trop d'argent inutilement pour du gaz que je n'ai pas utilisé.

Denis B. 
Rating:
1.0

Customer did not leave a comment.

alex L. 
Rating:
5.0

L'équipement était bien et fonctionnelle mais était un peux pas propre avec le sell et la neige aussi mais sinon bon service apprécié le monde si t gentil et respectueux

DIALLO A. 
Rating:
5.0

TOUT ÉTAIT PARFAIT

Andre B. 
Rating:
3.0

Be honest about and forthcoming on ALL CHARGES. The quote was 67.86$ but came up to over 90$ at the counter when I first arrived because the 19.95$ not included in the original quote. I would maybe recommend u-haul but definitely warn people to watch for hidden or not mentioned fees and charges. Cannot take it out on staff because they were very good and service oriented.

ALAIN G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN S. 
Rating:
5.0

Agréablement surpris!

Serge C. 
Rating:
5.0

Young man at reception desk polite and very competent. Service from other young man in the yard was most impressive with skilled and fast trailer attachment all the while being attentive to safety and courteous in communicating.

Claude L. 
Rating:
5.0

Very friendly service

Yasser Z. 
Rating:
1.0

Customer did not leave a comment.

Jean L. 
Rating:
5.0

Customer did not leave a comment.

BENOIT V. 
Rating:
5.0

Would it be possible to improve your payment so that we could used are phone with the tap for payment

Marc R. 
Rating:
5.0

Great service, great price. On January 1st of all days, reception was open early! They even made us save a bundle by explaining the difference between learning the trailer at destination or bringing it back for them! Will 100% recommande! Might even look in to their storage rentals if ever needed.

Dominique M. 
Rating:
4.0

Customer did not leave a comment.

Mathieu E. 
Rating:
5.0

Customer did not leave a comment.

Nafissatou Fina N. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Chloe M. 
Rating:
4.0

Wrong level of fuel on contract. Had to pay extra and bad experience

David D. 
Rating:
4.0

Took a bit to find the truck but otherwise very helpful

Patrick E. 
Rating:
5.0

Excellent service, friendly atmosphere.

John O. 
Rating:
5.0

Good friendly service!

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

Iurie D. 
Rating:
5.0

Very good

Alain Y. 
Rating:
5.0

Van was a little smaller than we anticipated (had to put mattress frame etc. sideways) but did not cause a problem. Note: I have always found personnel at this location exceptional in providing advice etc.

James L. 
Rating:
4.0

Customer did not leave a comment.

jocelyn G. 
Rating:
3.0

Customer did not leave a comment.

MIHAJLO Z. 
Rating:
2.0

I've made a reservation for a truck more than a month prior to my scheduled day and I got a different truck at a different location at a different time . So I cannot say that U-HAUL has the customer in mind and provides good services ….

Valerian E. 
Rating:
5.0

Customer did not leave a comment.

Eyad H. 
Rating:
5.0

Continue the good job

MARCEL P. 
Rating:
5.0

Customer did not leave a comment.

Suzanne B. 
Rating:
1.0

Le toit coulait j'ai du changer de camion à Trois-Rivières. Service téléphonique unilingue anglais et beaucoup d'attente, de délais et de lignes coupées.

Andre P. 
Rating:
5.0

Customer did not leave a comment.

jean pierre D. 
Rating:
5.0

Customer did not leave a comment.

Luc L. 
Rating:
5.0

Quick service. Staff knew what they were doing.

Sylvain L. 
Rating:
3.0

Clean storage facility. Profeessional staff. Difficult to gain entry at times as main door was still locked after 9:00 a.m. on several occasions. The card key to gain entry is useless as it does not function. Too many people just walking into storage areas to snoop. Don't appear to have storage lockers. Kind of creepy feel like you have to watch your back all the time.

Robert G.  |  Overall Experience 
Rating:
1.0

Le service au retour de la remorque a été exécrable par le deux personnes qui sont venus dehors.

luc H. 
Rating:
5.0

Customer did not leave a comment.

Genevieve A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Denis L. 
Rating:
5.0

Customer did not leave a comment.

Genevieve A. 
Rating:
5.0

It took longer to see a customer advisor than I would like but she was very helpful!

Richard N. 
Rating:
5.0

Customer did not leave a comment.

ken R. 
Rating:
5.0

Customer did not leave a comment.

Kyle L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelique S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gisele D.  |  Overall Experience 
Rating:
3.0

I arrived at 9:15 in the morning. There was no lineup of people. Thé gentleman at the cash was in a bad mood or something. He was unable to say hello or make eye contact. He mumbled a few words of instruction as to where to find the vehicle on the lot. I had to ask him again. On the other hand, the other gentleman who was there to receive and inspect the returned vehicles was very friendly and clear in his communications. It doesn't take much to make an effort to be kind and clear with customers. And it makes all the difference. It impacts entirely the impression of the company and the products and service. Was the first man having a bad day? Did someone just give him a bad time? Even if that was the case, it is easy to make eye contact and speak clearly. You don't have to be friends with the customers. You just have to be useful and serve. I mention this because it is not the first time I have experienced this treatment at your place. I have arrived and there were two people with that same unhelpful attitude, like I didn't exist. Your customers, for the most part, come to you because they are moving. It is stressful. They are not professional movers. They often are tired from days of prep or they aren't ready. I have seen this a hundred times with my own friends and family. Then, to arrive at the desk where we are renting the most important element of the move (the truck) and to be treated poorly, it doesn't feel good. It has an impact on the perceived value of your trucks and services. It makes me want to go elsewhere to rent a truck, even if that means driving further. Thank goodness you had one friendly person on the team or I would be definitely going elsewhere.

Kirk F. 
Rating:
5.0

Customer did not leave a comment.

Abdoulkader K. 
Rating:
5.0

Customer did not leave a comment.

Adil Z. 
Rating:
5.0

Customer did not leave a comment.

Lavigne B. 
Rating:
5.0

Customer did not leave a comment.

karolane m.  |  Overall Experience 
Rating:
5.0

Thanks for the good service! See you soon. Modeste

kouamivi E. 
Rating:
5.0

Excellent service avec Mélanie

Gilles K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TANGUY Le Grand I. 
Rating:
5.0

Superbe accueil et excellent service. Merci à toute l'équipe :-)

Laurent M. 
Rating:
4.0

Customer did not leave a comment.

Lynne J. 
Rating:
4.0

Customer did not leave a comment.

Bronson B.  |  Overall Experience 
Rating:
4.0

I wish I could of know about lost keys It cost me $50 for nothing to cut the lock

KIM B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charlene c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nathalie s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephane l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rachel p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven c.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Diane M.  |  Overall Experience 
Rating:
5.0

Les gars nous aident avec plaisir e bonne connaissance de ses tâches, sont là pour nous faire la vie moins difficile en face des éventuels défis de vie. Une déménagement ou une rupture de vie toujours est compliqué pour nous. Mais les gars au Uhaul de Gatineau noûs offrent un service professionnel et avec du bon prix. Je suis content de avoir faire la meilleure choix d’entreposage et remercie votre soutien, tant à Mélanie comme à son équipe de U-Haul de Gatineau.

Sergio Henrique M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charlene c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DANIELLE R.  |  Overall Experience 
Rating:
5.0

Superbe expérience. Si besoin je reprendrai biensure. Je le recommande fortement. Aucun négatif a dire. Merci a lequipe pour votre superbe service!

Galadriel L.  |  Overall Experience 
Rating:
5.0

Staff was very helpfull. In perticular, Christopher St-Onge and madame Mélanie Dupont were very helfull and gave me very good advice. I still have a storage unit in the St-Louis Gatineau facility and I'm very thankful for the service.

louise p.  |  Overall Experience 
Rating:
5.0

Noamea (spelling?) & Melanie were efficient & very helpful. Thank you ladies for the great customer experience!

Michaela S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Liza A.  |  Overall Experience 
Rating:
5.0

Good staff, really helpful. Thank you again

ERIC D.  |  First Impressions 
Rating:
5.0

Thanks for your good service!

William M.  |  Overall Experience 
Rating:
2.0

Office sucks. Only two people here “working”. Every time we come here, we have to wait for hours even just to buy stuff.

Josee D.  |  Overall Experience 
Rating:
5.0

Great facility. Excellent service!

Henry S.  |  Overall Experience 
Rating:
5.0

We felt our belongings were very secure and loved that the facility was climate controlled so our wood furnishings were no subjected to extreme temperature and humidity fluctuations. It made our 14 month travel adventure very relaxing knowing our belongings were in a clean, safe facility. There was no trace of bugs or rodents! Melanie runs an excellent facility and always works hard to satisfy her clients. We would definitely recommend this U Haul storage to anyone wanting to store their belongings.

Tom F.  |  Overall Experience 
Rating:
3.0

Alarm kept going off no matter what we tried and who we asked. Still a good and useful experience

Adrian B.  |  Overall Experience 
Rating:
5.0

Was very easy to rent a storage. I love the fact that we have no contract, just leave or cancel contract any time.

Jean S.  |  Overall Experience 
Rating:
5.0

Christopher is so easy to deal with!

Monica D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patrick b.  |  Overall Experience 
Rating:
5.0

Thank You

marjolaine b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rose L.  |  Overall Experience 
Rating:
3.0

Its fine. Checkin took an hour of just standing in line and there werent even that many people, seemed severely understaffed and the staff that was there was just chatting. Alarm will never turn off for the unit and no one around to ask

Adrian B.  |  First Impressions 
Rating:
5.0

Service was excellent!! Recommend based on service and pricing. However the storage area is not the cleanest, pile of garage at the entrance -why not put a large garbage pale instead of people dumping their trash on the floor, it’s worse than having to change a garbage bag once a week.

lynn s.  |  First Impressions 
Rating:
3.0

Despite all the yes answer above, I can only rate as an average. I will explain. After a full year of paying on time for my unit, I had to change credit card. I stopped by the office to gave them my new card number for the automatic payment. Something when wrong either a wrong number was entered or just to say that month the payment didn't get through. I didn't received any email to advise me that the payment was refused, instead they send me a letter by mail to advise me. With the Canada post being late with everything at the time, the first letter didn't get to me before a second month was missed and a second letter was send out. By the time the letters got to me I occurred a 2 months penalty that I quickly payed and issue with the credit card resolved. I call the office and ask why the notice wasn't email initially which I would had fix in a timely manner and late fee would have been avoided. The office said at the time there computer were down and the automatic noticed via email couldn't be email. They only said I had to pay the 2 months penalty. After been rented a unit for 1 year at the time there wasn't any flexibility in the issue encountered. Since there was a few contributing factors, I found the lack of flexibility by the office were non existent. For that reason I can only gave it an overall average rating.

pierre f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jiabao Z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert D.  |  First Impressions 
Rating:
5.0

This was an excellent experience! All of the staff were super helpful and friendly

SAMUEL G.  |  Overall Experience 
Rating:
5.0

Great service and very friendly staff

WINDSOR B.  |  First Impressions 
Rating:
5.0

Staff was exceptionally helpful even though they were very busy

SARAH L.  |  First Impressions 
Rating:
4.0

Someone should have called me to let me know the bank declined payment and I would have paid with another card. This was not done before locking up my storage. I could have been stranded if I had come at off work hours.

piriye g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA JUDITH A.  |  Overall Experience 
Rating:
3.0

Waiting time to get attended to for rental or customer service absolutely too long: 1h +

Louise L.  |  Overall Experience 
Rating:
5.0

Très bon service de Uhaul et surtout de la part de Mélanie, très gentille, prend bien soins des clients de Uhaul. Elle mérite plus que son poste de superviseure. Elle peut être directrice régionale, voire nationale. Encore un grand merci Mme Mélanie Dupont , bonne continuité et bonne chance pour la suite de votre carrière professionnelle et sociale.

Fils F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pierre C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cassie c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heiko F.  |  Overall Experience 
Rating:
5.0

Chris is great. Couldn’t imagine anything better, friendly, professional and always available for help and provided professional suggestions for my storage and suitable equipment to handle my long-haul move. Well done and Merci Beaucoup Chris :)

Mohammadmahdi G.  |  First Impressions 
Rating:
3.0

The person who signed me my xontract told me rhat the payment fit the next month is going to be taken on my credit card and that I don't have to worry about that . The next month I received a message from uHaul telling me that I was late in my payment and that I have to pay 15$ for being late . So overall I didn't have quite an excellent service fir that person

Gabriella N.  |  Overall Experience 
Rating:
5.0

Very good and easy to access

JEAN B.  |  Overall Experience 
Rating:
4.0

Friendly accommodating bilingual staff.

Robert G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald junior P.  |  Overall Experience 
Rating:
5.0

EXCELLENT EXPERIENCE AT U~HauL the Staff is friendly and helpful with all your needs!!

Roanne R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sergei J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karolane m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Henry S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabriel B.  |  First Impressions 
Rating:
5.0

J’ai très apprécié le service à la clientèle et professionnalisme du personnel Je recommanderez à tout mes amis Merci Mélanie et toutes l’équipe de la succursale Gatineau rue saint Louis ☺️

Patrick B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Adam L.  |  First Impressions 
Rating:
5.0

Best storage experience I’ve had. Melanie and her colleagues were extremely accommodating and helpful. My storage space was easy to access and very clean. Thank you so much, merci tellement beaucoup!!

Kyla F.  |  First Impressions 
Rating:
5.0

Salle de bain très propre. Les employés sont très courtois et avenant. Dommage qu’il faut payer un extra pour avoir accès à des heures prolongées. Mélanie est formidable. Le lien pour le sondage en français ne fonctionne pas.

nathalie d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GUY B.  |  Overall Experience 
Rating:
4.0

The wait was a little long. Once getting to the desk and speaking with the staff for storage check-in, the staff was friendly and helpful. I believe his name is Robyn. He showed me the storage facility, and how to check-in and check-out.

Cheng-Ting H.  |  First Impressions 
Rating:
5.0

Only issue was with the U-Haul app not letting me complete the move-out process or return a truck.

VERONICA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roger L.  |  Overall Experience 
Rating:
4.0

Nous aurions apprécié avoir accès directement au local désigné. La décision de peinturer le plancher durant une période achalandée a causé des maux de tête aux déménageurs. Merci

marjolaine b.  |  First Impressions 
Rating:
5.0

Pas assez d'employés pour la fin/début du mois sinon tout est correct

Mathieu C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

aby d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Louise L.  |  First Impressions 
Rating:
4.0

The staff were helpful and organized.

Michelle M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

louise p.  |  First Impressions 
Rating:
5.0

I compare U-Haul in Edmonton with this in Gatineau. Chapeau a Gatineau!!! You have everything. Soon I rent uhaul van to move in he appartment. The manager is the best I have ever seen. He arraged the "inconvonience" at once! Best regards Sergei Jurenko

Sergei J.  |  First Impressions 
Rating:
5.0

As expected except for Rodney who really took the time and gave an excellent Customer Service!

michel c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nathalie s.  |  First Impressions 
Rating:
5.0

Great service and business model, I will continue to choose U-Haul....

JEAN G.  |  Overall Experience 
Rating:
5.0

Gatineau 166 St-Louis very helpful.

pierre p.  |  Overall Experience 
Rating:
5.0

#1 yes it was #2 yes #3 yes #4 yes very #5 yes #6 yes anytime Excellent

Nathalie C.  |  Overall Experience 
Rating:
5.0

Excellent

Riadh B.  |  First Impressions 
Rating:
5.0

Fast, friendly service.

Linda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jimmy J.  |  Overall Experience 
Rating:
5.0

Service exemplaire merci

Steve L.  |  Overall Experience 
Rating:
5.0

très bon service

Bruno L.  |  Overall Experience 
Rating:
5.0

Mr st onge was a professional!

Ralph C.  |  First Impressions 
Rating:
5.0

Merci

monique t.  |  First Impressions 
Rating:
5.0

Excellent carring service

julie t.  |  First Impressions 
Rating:
5.0

The staff were so helpful and the prices very fair and affordable. I was impressed by not only the reasonable rates but that the storage facility was indoors, temperature controlled and clean. I would definitely recommend Uhaul to others and use it again if needed. Thank you

suzan w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean-Francois B.  |  Overall Experience 
Rating:
5.0

My experience from renting moving vehicles to using their clean and secure storage facilities was first class. The manager, Melanie, and her staff were always very helpful. I highly recommend this facility.

John v.  |  Overall Experience 
Rating:
4.0

Christian St-Onge est excellent. Super gentil et compétent. Merci pour le bon service

Isabelle E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jamie r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Perfecto E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jianxing Z.  |  Overall Experience 
Rating:
5.0

Je me sentais chez moi

Jacqueline R.  |  Overall Experience 
Rating:
4.0

Je fais affaire avec uhaul a chaque besoins, super service a gatineau

MARC L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert B.  |  First Impressions 
Rating:
5.0

Très accueillant explique bien UHaul vous etes les meilleurs je le recommande a tout le monde

Jocelyne R.  |  First Impressions 
Rating:
5.0

a part de la nuit ou on avait besoin de rapporter les equipements cause du froid de l hiver tout etait ok

Mariage D.  |  Overall Experience 
Rating:
5.0

J ai été servis avec une écoute attentive compréhensive et avec une grande ouverture entente avec le personnel Mélanie la supérieure de cet endroit et un service exceptionnelle au comptoir Christopher st-onge

ROXANNE C.  |  Overall Experience 
Rating:
5.0

Suis tres satisfaite de service

Nicole E.  |  Overall Experience 
Rating:
2.0

Le cadenas de U haul encore attaché à mon unité alors que j'avais bien avisé que je venais remplir mon unité le soir même après les heures d'ouverture et qu'il devait être prêt. J'ai du laisser des boîtes devant ma porte d'unité car il était impossible pour moi de les réinstaller sur ma remorque avec les sangles et les ramener chez moi, en espérant qu'à l'ouverture à 7 am ils puissent enlever le cadenas U Haul et mettre mes boîtes à l'intérieur de l'unité. Le lendemain j'ai téléphoné pour leur demander d'entrer mes biens dans l'unité et d'enlever leur cadenas. On m'a dit que ce serait fait et qu'on me rappellerait après pour confirmer le tout. Aucun retour d'appel. J'ai pris pour acquis que c'était fait. 3 jours après je retourne ajouter des biens a l'unité qui à ma grande surprise est vide. C'est à ce moment qu'on m'avise que mes biens avaient été volés ( entre 22h et 7h). Personne n'a pris la peine de m'appeller ppur m'aviser. Une employée m'a reconnue, elle m'avait vue ce soir la laisser mes boîtes dans l'établissement. Je ne l'ai pas reconnue sur le coup puisque le U Haul était en théorie fermé. Elle m'a dit qu'elle était présente sur les lieux à l'extérieur des heures de son quart de travail puisqu'elle "était dans le coin" et a décidé de "venir faire une tournée" à l'entrepôt juste pour vérifier que tout va bien. Quel dévotion! Ils m'ont dit avoir vérifié les caméras mais quel hasard la caméra qui filmait mon unité était brisée... seulement trois visites de clients pendant toute la nuit et pourtant on m'assure que mes choses n'ont jamais été vues être sorties par la porte principale ni déplacées dans un autre unité par ces clients. La fameuse employée-bénévole me montre plusieurs photos sur son téléphone de l'intérieur de plusieurs unités qu'elle a la chance de prendre lorsque les clients ouvrent leurs portes d'unités, ou du dessus des unités avec une échelle, photos qu'elle prend bien le temps d'analyser par la suite pour "vérifier si mes choses y sont" m'assure t-elle. Malheureusement mes choses ont disparu. On m'assure qu'on va revérifier les caméras et me rappeller. Aucun retour d'appel. J'y suis retourner et demandé de parler avec la gérante. Elle m'assure qu'elle s'en charge et me rappelle. Aucun retour d'appel. Je rappelle, elle n'a pas encore eu le temps... elle va me rappeller. Aucun retour d'appel encore. J'ai téléphoné U haul pour faire une plainte, on m'a dit de régler la situation avec la succursale avant de penser faire une plainte, de leur laisser une autre chance. J'ai eu aucun retour de personne depuis. J'aurais du écouter mon instinct premier et faire une plainte à la police. Ils auraient réglé le problème plus rapidement ! Mis à part cet incident, le service à cet établissement est tout simplement horrible.

Vicky L.  |  Overall Experience 
Rating:
5.0

Satisfais des employés surtout de la gérante et ce que j'ai aimé de cette personne elle travaille pour le client ,je l'ai vraiment apprécier .

Marcel L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nelly N.  |  Overall Experience 
Rating:
5.0

Excellente endroit , très propre et sécuritaire. Merci

Serge L.  |  First Impressions 
Rating:
4.0

The few times I went in with questions or to conduct business such as purchasing packaging items or renting vehicles, it was always difficult to obtain assistance. Front staff are very rarely at the desk and difficult to locate.

amanda s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lliana F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RICARDO C.  |  Overall Experience 
Rating:
5.0

Everything was right on

JEAN B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Denise S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Antoine R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ariane L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

linda s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sylvia f.  |  First Impressions 
Rating:
3.0

The door to the storage locker was not holding up, somebody had to hold it manually all the time. Very inconvenient. It was door 2176 in case you want to fix it.

Manon P.  |  Overall Experience 
Rating:
1.0

Truck with flat tire n road side assistance was dispatched to toronto when a was in Gatineau Quebec ..ended up having to pump tire myself i get it back to facily

lucie c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denis L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shana d.  |  Overall Experience 
Rating:
5.0

Im happy with their service

Rosalia P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

felix p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tania C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karine F.  |  First Impressions 
Rating:
5.0

La gérante, Mélanie Dupont est excellente et toujours très agréable. Merci à elle pour l’excellent service

Caroline C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yan-Andre C.  |  First Impressions 
Rating:
5.0

Très satisfait de ma nouvelle expérience avec uhaul ! Mélanie la gérante est très professionnelle et elle sais bien faire son travail ! Je recommande uhaul gatineau à tout le monde .

YANNICK D.  |  Overall Experience 
Rating:
5.0

Absolutely amazing:) highly recommend

Angel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALAIN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARTEM L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean-Francois B.  |  First Impressions 
Rating:
5.0

Melanie was very helpful

JEAN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sebastien H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

fernando l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMELIE S.  |  Overall Experience 
Rating:
1.0

La pire place ever!!!! le service à la clientèle est tellement médiocre. Erreur par dessus Erreur sans compter le nombre de temps d'attente labas J'ai fais affaire avec eux 4 mois environ et j'ai vécu l'enfer avec le nombre d'erreur à mon dossier allant de erreur de facturation à mon entrepôt n'était pas assigné à mon nom et considèrer vacan.

Melanie N.  |  Overall Experience 
Rating:
1.0

I was renting 2 units of 10'x10'x10'. I had made a payment on second unit in advance but cancelled the second unit 3 days before the rent was due on 17th of January UNIT 2609. The manager at Location Rue St-Louis (Alexa or Chenel or Valerie) made a REVERSAL on 15 Jan of payment done to cover 17 jan to 17 Feb. But until now 4 days later Jan 19, That Reversal(refund) has never appeared back at my bank account. The original payment was done by Visa/Debit . The manager guaranteed that the refund would show up in my bank account on Wed. Jan 18 maximum. But never showed up.

KIM M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

martin c.  |  Overall Experience 
Rating:
5.0

Excelente customer service, explained promotion and follow up with supervisor as we did not received the proper information when reserving the free storage service when renting the truck

sandra c.  |  First Impressions 
Rating:
5.0

Thank you to the staff. They were great while I had my things in storage.

Terry L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maxime O.  |  Overall Experience 
Rating:
5.0

Nice people

Michael I.  |  First Impressions 
Rating:
5.0

The courtesy and helpful information was great

bela b.  |  First Impressions 
Rating:
5.0

Melanie was really helpful with giving me advices for my storage. I really appreciate her service.

Rachel G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marc m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gilles G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OLFA B.  |  Overall Experience 
Rating:
5.0

Une très belle expérience et je n'hésiterai pas à y retourner au besoin. Les gens du personnel sont très courtois et efficaces.

ANDRE M.  |  Overall Experience 
Rating:
1.0

Je suis déçu des services reçus. L'accès était très limité dans l'entrepôt ce qui ma causé un préjudice sur mes contrats de location de fourgonnette #26567436 et de camion 20pi #29863641. Le personnel et la gérante sont restés indifférents face à mes multiples relances à rechercher une compensation.

Pierre Boniface P.  |  Overall Experience 
Rating:
5.0

None

Philip Alexander L.  |  Overall Experience 
Rating:
5.0

Je suis très impressionnée du service. Le personnel est très aimable et serviable. Toujours prêt à aider. Un grand MERCI à tous! Sandra Brisard.

Sandra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ron m.  |  First Impressions 
Rating:
3.0

Il manque d’employés, et il manque d’employés compétents.

Myriamme G.  |  Overall Experience 
Rating:
4.0

Only comment is upon confirming that the unit has been cleared… We waited in line for over 20 minutes to be told to take a picture of the empty unit and then wait again in line for 20 minutes.

veronique l.  |  Overall Experience 
Rating:
3.0

Trop chère

Michel R.  |  Overall Experience 
Rating:
5.0

Location and establishment is the best one I doughy with so far, and the staff I met and spoke to (Channel and Mélanie) are a must for you to keep in that center. Knowledge, understanding and kindness of these 2 employees is no longer seen in this crazy post COVID and staff less world. Thank you ladies. Robert Bartolini

Robert B.  |  Overall Experience 
Rating:
5.0

Les planchers de ciments devraient refait pour améliorer le roulement des charriots.

Pierre Paul P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASCLEPIADES II K.  |  First Impressions 
Rating:
5.0

Merci !

Marc L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomasz B.  |  Overall Experience 
Rating:
5.0

Le personnel en magasin ont été extraordinaire et tellement attentionné. Ils ont tout fait pour rendre mon déménagement moins anxiogène et ils ont été plus qu’à l’écoute de mes demandes. Je les ADORE!!

SIMON V.  |  First Impressions 
Rating:
5.0

your front office girl was exceptional ...knowledgeable and polite...and funny. She's being run thin ...add another someone. to help her out ...u guys don't want to loose that gem of an employee !!!! 😉😁👌👌

Luc M.  |  First Impressions 
Rating:
5.0

Le service et l'accueil de Mélanie Dupont la gérante était au-delà de nos attentes. J’ai fait la réservation de notre centenaire par téléphone depuis le Nouveau Brunswick quelques jours avant notre arrivée à Gatineau (QC), on était avisé que le bureau de Gatineau fermera à 19h heure Québec, mais la route en camion était longue et on a eu des imprévus sur la route, je suis arrivée à l’entrepôt 5 minutes avant la fermeture. Malgré ça, Mélanie était très compréhensive et très patiente pour finaliser les choses, signer le contrat, nous expliquer comment accéder à notre unité et enfin nous offrir un cadenas gratuit. Le service de Mélanie est exceptionnel !

OLFA B.  |  First Impressions 
Rating:
5.0

Va fais plusueurs fois que je loue a ce centre autant une remorque ou entreposage et le personnel ou equipements sont toujours a la hauteur de mes attentes . Merci pour le bon service

denis r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jaun v.  |  First Impressions 
Rating:
5.0

Il serait bien de pouvoir prolonger de quelques jours ou une semaine la location surtout après un ou deux mois de location. J’aurais eu besoin de quelques jours de plus que mon 2 mois je devais payer un mois complet.

ANNIE P.  |  Overall Experience 
Rating:
5.0

Initiallement, lorsque nous avons eu un problème avec notre espace d'entreposage, la situation à été réglée immédiatement. Très bon service à la cientèle. Merci!

Martin G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

natacha l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pierre B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marjorie N.  |  Overall Experience 
Rating:
4.0

Seul point négatif, lorsque nous avons appelé pour demande la procédure pour le départ, le personnel ne nous a pas informé que nous devions quitter pour le 25 pour ne pas être facturé pour le mois suivant. Nous payons donc un mois pour deux entrepôts que nous aurions pu vider avant, si nous avions sû.

Lise G.  |  Overall Experience 
Rating:
3.0

Ce que j’ai aimé on trouve pas de poubelles pour les objets qu’on veut se débarrasser sans frais

Kadiatou Lamarana B.  |  Overall Experience 
Rating:
5.0

Excellent service,l les employés sont vraiment gentil et prêt à nous aider. Merci !!!

Diane C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Line C.  |  Overall Experience 
Rating:
5.0

Tout est très bien , mais le sol est très inégal par endroit dans les corridors. Donc les bosses peuvent faire tomber des choses qui sont sur le charriot en roulant

Karine F.  |  First Impressions 
Rating:
5.0

J'ai toujours eu un bon service des préposé à l'accueil, le seule inconvénient c'est que la machine pour les cartes débits était souvent non fonctionnelle et je devais courir pour aller retirer des sous à la banque.

RACHEL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan A.  |  First Impressions 
Rating:
5.0

Merci à Mélanie pour une belle expérience professionnelle!

laroche s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephane L.  |  Overall Experience 
Rating:
5.0

Melanie and her group are always very helpful and professional. Their storage units are very clean and easily accessible.

John v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vintex exclavation y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINE P.  |  Overall Experience 
Rating:
5.0

J'ai été servi par Mélanie Dupont gérante de service à la clientèle chez U-haul et son service à surpasser mes attentes courtoisie et amabilité était au rendez-vous !

brian l.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jonathan S.  |  Overall Experience 
Rating:
4.0

On m'a volé mon cadenas

elie t.  |  Overall Experience 
Rating:
5.0

thank you

Masood N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marylene T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Guy G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jean h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joey M.  |  First Impressions 
Rating:
5.0

Tout était excellent, mais le prix de l'unité était très dispendieux. Merci!

francis g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pierre P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan P.  |  First Impressions 
Rating:
5.0

Propre, bien entretenus, le personnel est amical et serviable.

Melanie M.  |  Overall Experience 
Rating:
5.0

Mel is amazing and goes above and beyond to help. I’ve been using the storage and trailers a few times and always happy with the quick and reliable service!

jessie w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allain t.  |  Overall Experience 
Rating:
5.0

I used this storage during four moths and was really happy that used U-Haul Gatineau storage: very professional and polite staff; easy access to my storage; always clean and good maintained. If I need storage in the future I will select only this one!

Marina R.  |  Overall Experience 
Rating:
5.0

Very nice experience.thank you

Badreddine B.  |  Overall Experience 
Rating:
5.0

Merci a la jeune fille qui ma servie, elle était vraiment gentille! Et très patiente envers moi meme si je l'était pas!

maria z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTOINE N.  |  Overall Experience 
Rating:
5.0

Très accessible Propre. J’ai même montré vos emplacement à un ami et il était très surpris de la propreté et de la qualité dd vos entrepôts et moi même. Très satisfait

Gilbert G.  |  First Impressions 
Rating:
4.0

Seulement une chose qui m'a déplu. Les employés ont installé un deuxième cadenas sur mes storages, disant que les miens étaient pas acceptés, mais c'est à eux je les aient acheté au début, avec la facture comme preuve.. ils m'ont pas aviser qu'ils avaient fait ça, donc quand je suis arrivé pour accéder à mes choses, je n'ai pas pu.. avec beaucoup de clients sur place, ça m'a pris 1h:20 à être servi, et j'étais très pressé cette journée là..

Christian D.  |  Overall Experience 
Rating:
5.0

Endroit bien entretenu. Personnel courtois. Aire de chargement spacieux.

Elaine M.  |  Overall Experience 
Rating:
5.0

Merci à vous de votre service!

denis b.  |  Overall Experience 
Rating:
5.0

La seule chose que j ai constaté à plusieurs reprises les porte De garage souvent brisé et cela dur plusieurs jours se qui cause inconvénient à la grosseur d entreprise vous devriez avoir un contrat avec une compagnie qui règle se genre de problème plus vite

STEPHANE P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephane M.  |  First Impressions 
Rating:
4.0

Hi, Good. But should provide drivers... Thanks.

elie t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley R.  |  Overall Experience 
Rating:
5.0

J'ai très bien été service et les travailler très polis et serviable superb bon cervice

Pierrette Charron G.  |  First Impressions 
Rating:
5.0

The free month of storage following a long distance move is SUCH a wonderful gesture of customer service. This move turned out well, thanks so much.

Carrie Lynn E.  |  Overall Experience 
Rating:
1.0

You’re employees are really good but you don’t have enough of them. I was unable to get someone via phone for 2 hrs, then when someone did answer, it was the call center who couldn’t get through to the facility to answer my question. Also, the line up time at facility was unacceptable to have only 2 people working. Lining up for 30 mins when you have a limited time block fir your move, just doesn’t work. Ultimately your lack of available service made my moving day stressful and difficult to a point where unless you hire more people, I wouldn’t want to use uhaul again. I also worry you’re being unfair to your employees. Time to use those profits to hire more people!

Liz E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cody L.  |  Overall Experience 
Rating:
4.0

The floors could receive some maintenance to be smoother

Carlos S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laetitia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Didier E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joanne l.  |  Overall Experience 
Rating:
5.0

100% cool moi je suis très satisfait du service et de la place Et le staff un 5 sur 5 étoiles.....

jean pierre c.  |  First Impressions 
Rating:
5.0

La gérante était très aimable et a bien répondu à mes questions comme c’était la première fois que je faisais la location d’un entrepôt. Merci pour le bon service

Suzanne M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

guy l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patsy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JORGE F.  |  Overall Experience 
Rating:
5.0

Tout est parfait, sauf peut-être la quantité de chariots disponibles. Merci!

Daniel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lyne s.  |  Overall Experience 
Rating:
5.0

Très bien service impeccable ma représentante se nomme chanelle Chanel merci

patrick o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vanessa r.  |  First Impressions 
Rating:
5.0

Dans l'ensemble j'ai été très satisfait du servir rendu par votre entreprise. Un mois gratuit d'entreposage est une très bonne chose. Ça m'avait beaucoup aidé. Merci.

Gregoire D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADELINE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean-François L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carrie Lynn E.  |  First Impressions 
Rating:
5.0

I will always remember my short and heart-warming experience with the Gatineau U-Haul staff. From an early morning telephone call with Christopher, to my face to face interactions with Melanie and him, their customer service was unparalleled. They communicated with respect and provided exactly the storage space needed. The price was excellent and I drove off with a smile. I then returned same evening to cancel my contract, and they respectfully told me they do not refund such move-outs. However, the hilarious time I had was when they asked for the reason for cancellation. I told them my daughter said I was wasting money as she could provide the needed storage for me free, and insisted that I cancel the contract. A beautiful lady standing there looked at me, and picked her phone to explain to her boss as the system did not allow them. Then she said, "we have a lady here in the office that will like to cancel a contract she opened this morning......, I think her daughter things she's crazy to have opened a storage unit and she needs to cancel it to have peace." I laughed so hard and got up to hug her as she said exactly what was in my mind. Collectively, they resolved the problem and I drove off again with a smile. Great U-Haul team, I will surely be back when my daughter allows me to act crazy. Thank you all, you made my day yesterday.

Gbemisola Bolanie A.  |  Overall Experience 
Rating:
5.0

Excellent service Christopher est le meilleur

Nathalie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Didier E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger G.  |  Overall Experience 
Rating:
5.0

Nice and clean, very helpful staffs, keep it up,

Julius C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

leandre L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip Alexander L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alain b.  |  First Impressions 
Rating:
2.0

I want to take the time to explain my rating. The manager of the place on St Louis is wonderful, helpul. She takes the time to listen to the People and their needs and fix the problems. But ..their is big gestion problem higher in the compagny. It was a really stressfull moment with all of the problems that happen for our truck and our storage unit. Also i would like to send a formal complaint against an employé of that store. His name is Christopher. He was really rude, disrespectfull and didnt even want to call his supervisor to fix a situation. He shouldnt work with the public if he is not respectfull. He even said to us that it wasnt his problem if we were stupide enough to move into that storage , that should not be a value of your compagnie. I hope this man has big conséquences for what he did. Other then that thank you a lot to Mélanie the manager for helping us so much .

Caroline L.  |  First Impressions 
Rating:
5.0

Merci très bon service 🙂

caroline t.  |  First Impressions 
Rating:
5.0

The storage is a great option I have after moving from another province while staying somewhere temporary to find a place to rent. The Uhaul offer was a great opportunity and I wasn't aware of it before this offer.

MAJID B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karima I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICARDO C.  |  First Impressions 
Rating:
5.0

Gens très sympathique et tout est sécuritaire et très propre, excellente expérience merci!!

Sylvain B.  |  First Impressions 
Rating:
5.0

Très satisfait. Onéreux un peu mais c'est la vie.

roger M.  |  Overall Experience 
Rating:
4.0

I’m grateful for the service that I received yesterday. Thank to Christopher for the excellent service, I really appreciate his help.

Nsangu N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

youssef T.  |  Overall Experience 
Rating:
5.0

Very nice, staffs are very helpful and kind, good job

Julius C.  |  Overall Experience 
Rating:
4.0

Reference au demenageur Neil Stanley tres mauvaise. Demenageurs n'ont pas de dolly, pas de sangles, aucun outil. J'ai ete obligee de laisser 2 meubles et toutes mes boites à demenager pour un autre jour. Pas professionnel du tout. Service de l'equipe de u-haul est impeccable, tres satisfaite.

Claude Danielle F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christian h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

josianne i.  |  First Impressions 
Rating:
5.0

Un grand merci à Mélanie qui m, beaucoup aidé dans cette démarche , je voulais stocker les affaires de mon père décédé et elle était humaine , gentille , gérable et surtout à l'écoute , je recommande u-haul Saint-Louis à tous mes amis et famille . La place très propre très sécuritaire , le top rien à dire merci

Ines O.  |  Overall Experience 
Rating:
5.0

Thanks to the lady she’s the best !

Georgina R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PATRICE L.  |  Overall Experience 
Rating:
5.0

Excellent service! Endroit très propre et système d'accès aux storage très accessible.

lyne s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry L.  |  First Impressions 
Rating:
5.0

Meilleur expérience de ma vie ...fantastique merci à tous

Pierre S.  |  Overall Experience 
Rating:
4.0

Bonne expérience Merci au personnel très courtois

Claudette B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rose L.  |  First Impressions 
Rating:
5.0

I had a poor experience with a U-Haul probably 20 years ago and vowed not to return. I am pleased to say even though there was a slight language barrier the staff were excellent.

WEndy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patrick n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALMANELLY G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jean-François C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt C.  |  Overall Experience 
Rating:
5.0

Excellent sort out deputies que melanie dupont EST de detour .Merci infiniment Denis.

Denis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

claude t.  |  Overall Experience 
Rating:
5.0

Excellent service et très propre

Jean B.  |  Overall Experience 
Rating:
5.0

The agents that helped us were helpful and friendly.

Carlos S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORGE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy B.  |  First Impressions 
Rating:
5.0

Excellent service a la clientèle et les entrepôts sont tres Propres, j’adore vos services..!!!

Mathieu L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Isabelle Q.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Diane M.  |  First Impressions 
Rating:
5.0

Personnel très serviable et accommodant. Fortement recommandé!

Dragana N.  |  First Impressions 
Rating:
5.0

Great team

Mohamed K.  |  First Impressions 
Rating:
5.0

Merveilleux equipage! Bonne service clientele, souriant, très amicale. Malgré les probleme technique qui est hors du controlle, et un petit ''typo'' pour mon code, l'équipe etait patient et rendre service pour arranger les probleme sans hesitation.

Jonathan D.  |  First Impressions 
Rating:
5.0

Honnêtement j'ai pas de mots pour remercier Mélanie qui est en charge du uhaul 266 rue saint Louis . Malgré la cancellation de dernière minute que j'ai reçu du service a la clientèle pour une réservation qui avait été fait 1 mois d'avance elle c'est démener de peine et de misère pour me fournir tout l'équipement donc j'avais besoin et les entrepôt pour effectuer mon déménagement qui était a Victoriaville!! Je la remercie énormément et je réfère le 266 saint Louis a Gatineau pour votre déménagement car elle prend vraiment son travail a coeur et prend soin de sa clientèle merci beaucoup!!.

Eric M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marie-lou D.  |  First Impressions 
Rating:
5.0

Excellent service

Marc L.  |  First Impressions 
Rating:
5.0

Service professionnel et aimable

Kenny F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Longo P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pierre c.  |  Overall Experience 
Rating:
5.0

Melanie and her staff were amazing and a pleasure to deal with! 😊

patrick n.  |  First Impressions 
Rating:
4.0

C’était la première fois que nous utilisons une stall et nous avons eu une bonne expérience . Merci !

Rejean F.  |  Overall Experience 
Rating:
5.0

Grace à Mélanie tout c’est bien déroulé

Manon B.  |  Overall Experience 
Rating:
5.0

La gérante est excellente. Elle mérite sa place.félicitations pour elle.

Valentin M.  |  First Impressions 
Rating:
5.0

Excellent personnel administratif et de nettoyage. Merci beaucoup

Pierre M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pierre Paul P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIE-CHRISTEL F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisette P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Veronic M.  |  First Impressions 
Rating:
5.0

I never thought finding and using storage would be so easy and affordable.

Faridath Y.  |  Online Move In 
Rating:
5.0

Le personnel super symphatique. Mon camion ne voulais plus démarré, j ai demander de l aide a un employé dans la cour et il m a aidé avec repartir ke camion. Super service merci

rolande r.  |  First Impressions 
Rating:
3.0

Service à la clientèle ( Chanelle) étais atroce !!! Crie après les clients et très bête

Rebeca L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda L.  |  Overall Experience 
Rating:
5.0

Service impeccable( Gérante) et employé #1merci

Eric S.  |  First Impressions 
Rating:
5.0

Les sons très accessibles souriant et très perspicace et je les recommande tout mes amis qu'ils ont besoin d camion où bien de l entreposage etc.Un belle gang...

Jean-Guy G.  |  First Impressions 
Rating:
5.0

La seul chose qui est un bémol … beaucoup d’attente à l’ouverture seulement deux commis pour une dizaine de client . Mais j’ai eu un service hors pair par Dan .

Christine C.  |  First Impressions 
Rating:
5.0

Thank you for your great client service

Christine R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin S.  |  First Impressions 
Rating:
5.0

Your manager Melanie was exceptionally great to help me with my situation thank you so much to Melanie and her staff

BENOIT S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keyvan A.  |  Overall Experience 
Rating:
5.0

J'ai toujours utiliser Uhaul pour l'entrepôt de mes biens un service de professionnels et le service à la clientèle excellent !

cathy g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabrielle P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jacques l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pierre c.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful and knowledgeable. Always willing to take time to explain any questions I had no matter how busy. Very friendly as well - Every staff member I spoke to was very very friendly, I honestly can’t complain, and am very happy with my decision of choosing U-Haul de Gatineau - déménagement et entreposage.

nick s.  |  First Impressions 
Rating:
5.0

Satisfait du service

Serge C.  |  First Impressions 
Rating:
5.0

I STRONGLY suggest they update the facility map they hand out to clients. And remember to remove their locks before sending clients in. Or...to make it easy for EVERYONE, you should have a concierge that takes EVERY client to their perspective units for the first time. You need to remember that they have been moving and working all day and are tired and most assuredly don't appreciate a goose chase.

Deborah P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annik T.  |  First Impressions 
Rating:
5.0

Tous les employés rencontrés étaient très sympathiques. Merci encore.

Sébastien H.  |  First Impressions 
Rating:
4.0

The unit was very clean and the facilities are well maintained.. that is always important when storing your items.. I always choose Uhaul vehicles and storage including boxes as it is all very convenient.

JASON G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chantal d.  |  First Impressions 
Rating:
4.0

Très propre et sécuritaire. Je recommande cette établissement pour entreposer vos biens.

Jade M.  |  Overall Experience 
Rating:
4.0

C'était très bien ! Le seul point négatif a été le jour de la sortie où j'ai dû attendre 1h15 (dont 45 minutes dehors au froid) en ligne pour fermer le compte. Je sais que ce n'est pas de votre faute qu'il y avait plusieurs clients en même temps, mais ça reste que l'expérience finale a été désagréable de mon côté... Surtout que ça a pris moins de 5 minutes à mon tour.

Amélie G.  |  Overall Experience 
Rating:
3.0

Not staffed adequately. Would recommend three agents at a time. One for truck return, one for locker rental and one agent for paying supplies. This would be more efficient and clients would wait less in line.

huguette s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Benoit C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandre L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marie Soleil D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pierre b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

patrick b.  |  First Impressions 
Rating:
5.0

The staff were very friendly and helpful! I was treated with kindness and welcomed with a smile and a willingness to please. I can recommend this facility at the highest level! Gerry

Gerard B.  |  First Impressions 
Rating:
5.0

La location de camion et d'entreposage a parfaitement rencontré nos besoins. Merci à Tania ainsi qu'à son personnel!

france P.  |  First Impressions 
Rating:
5.0

Excellent service!

Jacob S.  |  First Impressions 
Rating:
5.0

Très propre, bien éclairé , beaucoup d'équipements pour faciliter le déménagement, grand garage chauffé, accès facile....merci beaucoup à Tanya et Diane

Ronald S.  |  First Impressions 
Rating:
5.0

I really enjoyed the experience. It was easy. I had several items for sale so stored them at Uhaul. The convenience of a warm garage to go back and forth to the car was helpful as well. I will be renting from this location again.

Lorraine O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Badre B.  |  First Impressions 
Rating:
5.0

Que du bon!! Service et courtoisie exceptionel!! Je vais toujours a cet emplacement pour mes besoins en demenagement. Je suis nouvelle au service d'entreposage, mais wow a date!!

Genevieve P.  |  First Impressions 
Rating:
5.0

The lady who checked us in was very helpful.

Rob C.  |  First Impressions 
Rating:
4.0

Merci à toute l’équipe de u-haul Gatineau. Superbe

Marc D.  |  Overall Experience 
Rating:
5.0

très propre et facile d'accès, merci pour les 2 ans d'entreposage

Richard W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anais C.  |  First Impressions 
Rating:
3.0

Vos préposés étaient très sympathiques, cependant, il manquait de personnel sur les lieux et j’ai du me promener un oeu partout pour trouver quelqu’un qui pouvait m’aider avec mon entrepôt pour enlever un cadenas

Jade M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlotte A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

christian l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jacques-andre v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie P.  |  First Impressions 
Rating:
5.0

It is rare that such an exceptional combination of company policy and outstanding service by staff is experienced. To a person, Tania and all staff were friendly and helpful. The value was remarkable and the staff made a great impression. Having the trailer hooked up and disconnected was appreciated. Having flat beds available and access to the storage unit made the experience as good as could be expected. U-Haul Gatineau has become my go-to moving and storage source.

Bob L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdelouahed k.  |  First Impressions 
Rating:
4.0

Les employés sont super par contre la gestion donc Miss Tania n' est pas du tout a sa place , elle ne devrait pas être là, pour les employés ils sont merveilleux , je lève mon chapeau a ceux et celles qui peuve travailler avec elle , on parle bien de U HAUL ST LOUIS A GATINEAU. MERCI

Jean-Claude B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lionel N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SERGE G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

benoit r.  |  Overall Experience 
Rating:
4.0

Les frais de location de l'espace extérieur sont élevés. À mon avis, même avec le bon service du personnel, ça ne vaut pas ce montant...

Eric g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariage D.  |  Overall Experience 
Rating:
5.0

J ai bien aimer mon expérience avec U-haul et du service je vous le recommande. Merci

Chantal V.  |  Overall Experience 
Rating:
5.0

Chanel Mineault, a été très serviable, surtout suite a une situation assez désagréable avec un client juste avant moi. Je n’ai que de bons compliments pour elle.

roxanne M.  |  First Impressions 
Rating:
5.0

Le gérant est super quand qu'il est là c'est rassurant

LIVRAISON R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

roch b.  |  First Impressions 
Rating:
3.0

Belle entrepôt et la femme de ménage était super accueillante. MAIS, la gérante était incroyablement impolie. Premièrement, elle tutoie le client et m'a même pointé du doigt. Je lui ai demandé poliment de me parler plus correctement, et elle m'a répond "non tu m'écoutes, c'est mon entrepot" et "Je ne veux pas de toi dans MON entrepôt". Est-elle propriétaire la gérante? Je suis avocate et j'ai subie de la discrimination totalement de sa part. Plus jamais je ne vais recommander personne a cet endroit, sa présence est très désagréable.

roxanne m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alain C.  |  Overall Experience 
Rating:
5.0

Tous c’est bien déroulé . Merci

Rejean F.  |  First Impressions 
Rating:
5.0

Isabelle a été excellente et très patiente.

ALAIN G.  |  First Impressions 
Rating:
1.0

J'ai désactivé l'option de paiement automatique avant de vider mon unité mais une personne, probablement Tania (j'ai reçu un courriel mentionnant son nom), a facturé manuellement une mois supplémentaire sur ma carte de crédit.

Eric C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jean remy p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josée R.  |  Overall Experience 
Rating:
5.0

This facility met my needs for over a year with a couple units. The access in and out was very easy and being able to pull indoors to load and unload especially during the winter was awesome. Tania was always the most helpful and caring will come back here for my next News for sure!

Eric B.  |  Overall Experience 
Rating:
4.0

Service au client super lent, pas de la faute à la personne au comptoir qui était super occupée, une autre personne aurait grandement amélioré le temps d'attente.

Benoit C.  |  First Impressions 
Rating:
1.0

Employer parle seielement en anglais, pas masque, pas tres amical et il manquais plusieur informations qui a du nous faire courrir jusqua lentrepot une fois tout terminer. De plus au momebt de lachat du cadna lemployer di au gens qu’il peuvent se le faire remboursser au moment de quitter et donc on moment de quitter ils refusent

Tania C.  |  Overall Experience 
Rating:
5.0

Place is short staffed. Wait time is long to get served. That is my only issue. Otherwise everyone is knowledgeable and professional.

sandra h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie Husdon I.  |  First Impressions 
Rating:
5.0

Personnel compétent et efficaces! Quantité et qualité des produits offerts supérieurs aux autres. Location idéale!!!

Chantal R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pauline c.  |  Overall Experience 
Rating:
5.0

Toujours bien accueuillit par le personnel. L'établissement est d'une propreté irréprochable. Bien éclairé. Vraiment aucun commentaire négatif à faire. Je recommande ces entrepôts sans aucune hésitation.

Eric P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvon P.  |  First Impressions 
Rating:
5.0

La commis était excellente, serviable et chaleureuse. Elle connaissait bien son travail

Yves R.  |  First Impressions 
Rating:
4.0

Isabelle nous à donné un service exeptionnelle.J'ai aimé sont énergie. Veuillez lui dire un gros merci de sont aide. Natacha Lamoureux

natacha l.  |  First Impressions 
Rating:
4.0

The service and staff especially the lady who both booked me in and out of my unit was professional, knowledgeable and courteous. I really hope someone commends her as. Representative of your Gatineau facility. The space was a little expensive in my opinion though. Please contact me with any questions. 819-208-3207

Edward M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Georges Bryan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pauline c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

elizabet b.  |  Overall Experience 
Rating:
5.0

Merci. Je me suis senti que mon entreposage était en sécurité

jean-sebastien j.  |  Overall Experience 
Rating:
5.0

Très pratique, 'dollys' disponible en grande quantité.

danielle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

doris c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melcher K.  |  First Impressions 
Rating:
5.0

Je nétais pas certain car il ny avais pas de code a entrer pour ouvrire mon entrepot seulement une tige a couper pour louvrire. Mais tout a bien été!

Anthony G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

yaya b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominique C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Adam L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josée R.  |  First Impressions 
Rating:
5.0

Excellent service,entrepôt propre 🙂

Hassan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy Ange M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivia V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

EZECHIEL Z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAYMOND M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline L.  |  Overall Experience 
Rating:
5.0

Les employés sont toujours polies et professionnels. Service de première qualité.. bravo.

michel s.  |  Overall Experience 
Rating:
1.0

I had many encounters with the manager: Tania I’ve seen her scream at employees , customers which I find unacceptable. There was an error an error on my storage units ( wrong unit entered in the system) I waited 1 hour to get to her desk, which I’m ok with .. covid i suppose. I had to come back in to fix the issue, she literally treated my a piece of ... ! And asked me to to the line again. Keep in mind that mistake was hers. I have the paper trails..! I’ve spoken to a few people and they all had the same experience with her. I owned large size store with hundreds of employees. Never in a million years should a person like her be in front of customers. My5 cents .. This! Won’t change anything but never will you get my business again. I spent 6 000 last year with you guys.. just a drop of water in the pond but still

Martin T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HENRI B.  |  Overall Experience 
Rating:
4.0

Le plancher est tres endommagé devant ce unit, j'en ai echappé des choses.

Rocky K.  |  Overall Experience 
Rating:
5.0

Excellent service de Nicolas

francis g.  |  First Impressions 
Rating:
3.0

I was charged for furniture pads that were not provided. I also waited over an hour to check in and out each time.

Dillon M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

raymond g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanna L.  |  Overall Experience 
Rating:
5.0

Serait-il possible d’informer adéquatement votre personnel concernant les débuts du mois et fin de mois pour la location des camions. J’ai dû négocier pendant 2jrs avec la réceptionniste ( une jeune employé à Gatineau) Et une réceptionniste a Ottawa pour finaliser le contrat à 4 jrs du déménagement. Pour une personne du 3iem âge, ce fut une période très stressante avec la période de déménagement. Je n’ai vraiment 😟 pas apprécié cela! Pour le reste, ce fut excellent ! Vous êtes vraiment dévoué! Continuez votre bon travail 👏.

Christian T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christianne r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Guillaume S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francis G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sarah m.  |  Overall Experience 
Rating:
2.0

Staff needs to be less resentful. Stop sending me bill to pay 1 month after I settled my last month over the internet. And be more at the storage facility instead in the office. I’ve changed box and never got my new code from the rep. That is unacceptable. Anyways. Getting a notice of lien while I don’t have nothing there proves what I’m saying.

sergio m.  |  Overall Experience 
Rating:
3.0

Planchers raboteux qui endommagent les items sur les charriots.

Felix L.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Tanya was so very helpful and accommodating and she was a pleasure to deal with. I would highly recommend this storage facility. A very organized and well run organization!!

Steve S.  |  First Impressions 
Rating:
5.0

Was convenient and near residence. Was able to applyvone free month as I had rented a van. Would have been nice to have a refund for vacating locker before sept 16. Redeemed keys on 8 september

louise m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tuushami g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

martin d.  |  Overall Experience 
Rating:
5.0

Toute été parfait et excellent service

Hassan B.  |  First Impressions 
Rating:
1.0

This had to be the worse place ever to store our things. We waited over an hour to get our storage place and the service was absolutely terrible and very slow. If we didn’t need a storage, I would have never come there in Gatineau. The staff was not friendly or courteous. It’s too bad it’s the only place around that was closest to us. I will never recommend this place to anyone.

Jo-Ann M.  |  Overall Experience 
Rating:
3.0

Was told one time 5am-10pm went there this morning at 6am couldn't get in. Then told a different time.

Robin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Syed Ali R.  |  First Impressions 
Rating:
5.0

Only thing I found was the 3 counters should be open at all time. Found myself waiting between 20-30 min wait in line

Linda T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASMINE S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rene B.  |  Overall Experience 
Rating:
4.0

L'attente pour parler à un préposé du service à la clientèle a été longue. Le service reçu par la préposée du service à la clientèle était très bien. Il serait bien de nous informer que la location se fait au mois, ce qui veut dire que si on ajoute 5 jours d'extra on paye un mois complet.

Melissa S.  |  First Impressions 
Rating:
5.0

Merci à L'équipe UHaul de Gatineau sur la Rue Saint Louis. Vous offre un excellent service.

Stéphane L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IAN S.  |  First Impressions 
Rating:
1.0

Votre gérante tania a une mauvaise attitude envers le personnelle et les clients..et vous ete une gagne de voleur car vous ne faite pas de prorata donc ca ma coûté 224.00$ pour 5 jours d'utilisation..et Jai toujours louée chez vous les camions et entrepôt..ben cetais la dernière fois pour moi..et il ya un manque de personnelle donc l'attente es très longue en magasin..même votre propre personnelle le dit que ca pas d'allure detre seul et de tout gérer. Donc non je ne recommande pas uhault et j'ai été très déçu de vous Maryse

marise P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean B.  |  First Impressions 
Rating:
5.0

Will advertise for you and with all the products you have for sale. Very nice location and building

Nawal Sarraf s.  |  First Impressions 
Rating:
1.0

Worst service I've ever gotten, anywhere. Wait times of around 1hr 30 mimutes to 2hrs on truck pick up and drop off, on move-in and move-out.

Jonas F.  |  Overall Experience 
Rating:
2.0

It has to be a joke that this facility asked to be evaluated like the numerous 1stars comments on every reviewing platform are not enough. Never have I experienced such blatant disrespect, overcharges, hidden fees, nonchalant and really uncaring customer service. So if you’re very familiar with Uhaul policies and all and need little to 0 assistance to do anything at all. Go ahead and choose this place. If not, IM BEGGING YOU TO READ this comment and all the other ones. So this place is like a prank TV show except the they’re are pranking you on how much disrespect you can handle. Gosh First of all l, do not try to call there. No really. Do. Not. Will they pick up ? Sure. Will they answer you ? NO. You will be left inline to wait while listening to them pretending to be busy for numerous minutes. Should you go there in person then ? Absolutely ! But please do so at the first rays of sunshine as they are so slow that pass 9:30a waiting in line is sufferable. There are plenty of employees but only 1-2 on the counters that also tour new customer and show storage unit. So nobody will help you. The other ls just stand around the place smoking. Make sure you double lock your storage units and that you record/take pictures of it before and after moving or they will try to hit with fees. Print your order summaries to the office or they will try to make pay twice the same fees. Call in advance to check on your truck or storage units as their $50 reservation warranty is just for show. Insist (or bring someone that can insist) on being shown to your storage or your truck in person; especially it is your first time. Or for any damages it’ll be your words against theirs. Take pictures. It’s just bad all around. And since I have used and seen friends use other Uhaul facilities elsewhere, I know the service can be much much better here.

Sarah B.  |  Overall Experience 
Rating:
5.0

Good service 👍

ALAIN N.  |  First Impressions 
Rating:
5.0

Le temps d’attente pour le comptoir de service est trop long. Il faut plus de personnel.

GILLES P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alizée D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elisabeth D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saintenise J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason R.  |  Online Move In 
Rating:
3.0

Perdu plus de 2 heures en attente en ligne au magasin et en plus j’ai été obligé de changer de local de storage car là commis m’avait assigné un local qui était pas dans le système.

Robert B.  |  First Impressions 
Rating:
4.0

The only huge problem I found was waiting for service. The poor girl was alone to do all the work. I waited 2hrs and 20 minutes to finalize the truck rental. I owed 1.65$ and I found that to be discusting to wait that long. That is shameful to put one employee to serve all these costumer. You need to review your work ethics and have more staff on hand. Thank you

wayne p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rene B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jean-marc h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CELESTIN B.  |  Overall Experience 
Rating:
4.0

Due to someone not emptying out their locker I was sent back to the office to change lockers. A minor inconvenience, but I was surprised the system showed that it was empty

justin o.  |  First Impressions 
Rating:
5.0

The storage facility was clean and secure and the staff were friendly, helpful and efficient. A great experience.

andrew 8.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Obed A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

doris c.  |  First Impressions 
Rating:
4.0

Il serait judicieux d'avoir plus de personnel au comptoir, puisque l'attente est très souvent très longue et désagréable.mais en général ce fut une belle expérience. L'attente au téléphone aussi assez longue, preuve de manque de personnel pour donner un meilleur service.

marcel m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine N.  |  Overall Experience 
Rating:
2.0

L’unité était encore barré quand on nous l’a assigné.

JUSTIN JACK STEV P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mario r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

francois b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sabrina r.  |  Overall Experience 
Rating:
4.0

I was referred to your facility because by a friend who advised that you provided rcmp/military discount. Except for the fact that my initially issued discount was removed from my account with no explanation, I was pleased with the facility and the staff service provided. I liked that you provided heated storage, the facility was always clean and easily accessible.

Natacha L.  |  Overall Experience 
Rating:
4.0

Le processus pour obtenir un casier de libre entreposage a été pénible. Même si j’ai fait une réservation pour une certaine date, le casier n’était pas disponible. J’ai du retourner 3 fois avant d’avoir un casier, et celui-ci n’était pas la taille demandé. La période en question était pendant la période de déménagement alors je peut comprendre une certaine confusion mais le processus est compliqué.

PIERRE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cristal C.  |  Overall Experience 
Rating:
5.0

Service courtois, professionnel et accueillant. Malgré la folie du déménagement du début juillet, une bonne dizaine de clients en même temps, ce fut assez rapide. J'ai bien apprécié.

Stéphane L.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Francesca R.  |  First Impressions 
Rating:
5.0

It was a great experience considering the circumstances in which we had to move things into a locker were not ideal. The staff were extremely helpful and friendly!

francine b.  |  Overall Experience 
Rating:
5.0

Très propre endroit et sécuritaire.

Marcel G.  |  Overall Experience 
Rating:
1.0

Espace de déchargement à l'arrière trop petit . On se fait crier après l'employer pour ce tasser !! J'avais réserver un 10x15x10 la journée de mon déménagement et le matin même on me dit bin non tu n'a pas d'entrepôt car sont toute plein. Il a fallu que je vide les restant d'un autre locataire pour être capable de mettre mon stock mais en plus c'était un 10x10x10. Résultat j'ai du stock chez mes deux voisin...

frederick t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sylvie b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine N.  |  First Impressions 
Rating:
5.0

Excellent service de Tania et Chantal.

Jayson (father) P.  |  First Impressions 
Rating:
1.0

Du debut a la fin j’ai eu des problemes de reservation, de facturation la gerante Tania est tres mal organiser !

ERIC L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GILLES P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gaston L.  |  Overall Experience 
Rating:
4.0

Seul bémol, nous avions réservé un type d'unité, mais en arrivant, on nous a indiqué que la plateforme de réservation de UHaul ne nous réservait pas CE type d'unité, mais bien UNE unité. Nous avons donc dû débourser plus pour louer une unité plus grande (plus grande que celle réservée et aussi plus grande que nécessaire) puisqu'il n'y avait plus d'unité telle que réservée...

Eric L.  |  Overall Experience 
Rating:
5.0

Toujours un super bon service!

Jason O.  |  First Impressions 
Rating:
5.0

Chanelle, the lady working there was friendly and professional. She helped me to make sure I had all that I needed.

Olivier I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean-François C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

benoit s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Natacha m.  |  Overall Experience 
Rating:
3.0

First reserve a storage of 10x15 on line. Went to check, if all was ok at the U-Hall center, I was told that they were no 10x15 available (but there were 3 when I reserve) , He reserve a 10x10 and a 5x15 for me and I had to pay for my padlocks which was free on line. When I got my truck, I was told that there was one 10x15 available but I still paid my padlock. A bit average concerning the service. ,

Pierre M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alain s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason L.  |  Overall Experience 
Rating:
4.0

Les services étaient bon, mais en date du 15 mars 2021 nous avons connu des dégâts d'eau dans notre entrepôt 2288 de U-HAUL Gatineau. Bien de nos biens entreposés en ce lieu sont endommagés. Nous avons formulés une réclamation à U-Haul Gatineau, en s’attendant à une réaction et une réponse adéquate pour réparation. Mais jusqu'à notre départ, nous n'avons reçu, même pas un accusé de réception de cette réclamation. Et là, c'est une très mauvaise approche clientèle. Je pense que vous devez traiter vos clients comme vos invités, au même titre que les membres de votre propre famille, pour espérer les garder le plus longtemps possible. Franche collaboration.

Samuel K.  |  Overall Experience 
Rating:
5.0

Très propre et bien tempéré!

celine l.  |  Overall Experience 
Rating:
5.0

Un entrepôt incroyable. Employer très poli, prêt à aider et très propre

Denis M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

denis JR L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

nathalie e.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zaheed K.  |  Overall Experience 
Rating:
4.0

Service and staff is very poor quality....

chad h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dianne b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jean-claude g.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

michel g.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Michel Sebastien G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerri Ann R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andre l.  |  First Impressions 
Rating:
5.0

Just want to say if it was not for the UHaul manager at the storage we would have had a real mess. 3 days before we were to move they cancelled the 20 foot truck saying they made a mistake They offered only a cargo van which moving a 2 bedroom condo would mean a lot if mileage and about 15 to 20 trips. Not everything as well would fit. We had no choose no one could help us. After driving in from Montreal 3 hours we hotb the truck in Ottawa uhaul and then went to the move in Gatineau Head office arranged a free UHaul storage to get everything in as the plan was to drive all back to Montreal but now we could not. Got To Gatineau storage and with even the confirmation letter they did not have the 10 x 15 we had been promised What s mess. Finally they were able to find us a locker plus let us rent a 20 foot truck for 2 hours At $79.00. Plus we paid the cargo van. And a 20 foot truck charge for Saturday May 15th when we have to drive back to Gatineau pack the truck and again drive back to Montreal. The manager did her very best and we are grateful but I would like a refund on the cargo van which was a terrible job that we had to move with till 1pm in the afternoon . Please can you get back to me. Thank you Elaine Lewis Mario Boutin 438 862-4892.

mario b.  |  First Impressions 
Rating:
5.0

Tania manager est très très formidable elle m’a aider avec beaucoup de problèm est régler sa avec courtoisie merci à l’équipe

Charles B.  |  Overall Experience 
Rating:
5.0

Service efficace et section entreposage très propre et spacieux. Juste à noter du côté sécurité, ils semble que la porte arrière côté ouest est entre ouverte régulièrement. Peut-être que ceci est relié au fait d’un bris du système automatique d’ouverture de la porte de garage.

Pierre P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vickie B.  |  Overall Experience 
Rating:
3.0

I reserved a locker but as I got there, was informed that... * the system was down, so they could not find my reservation * I had booked a 5 X 8 locker, but none was available, due to the inefficiency of the computer system * even if a price was given to me at the reservation time, since I had to take a 5 X 10, I had to pay more than the initial quote, or downsize my reservation, which was not possible So the staff was nice but the fact that I had to go back and forth, trying a 5 X5 (too small) come back for a 5 x 10 and pay more, was not pleasant to say the least

Eric L.  |  First Impressions 
Rating:
1.0

Le personnel fut génial, tout les employés à l'exception de la gérante, Tanya. Pire experience client des 20 dernières années, rude, condescendante, avec attitude, toujours l'air frustrée etc. Tant et aussi longtemps qu'elle sera employée par U-Haul, je ferai tout en mon pouvoir pour que moi et les miens, incluant famille et amis, ne fassent pas affaire du tout avec U-Haul. Merci

martin v.  |  Overall Experience 
Rating:
5.0

Merci

MICHEL S.  |  Overall Experience 
Rating:
5.0

jai été déçu de voir que j’avais beaucoup d’excrément de souris en ouvrant mon locker le mois passer ... sinon le reste etais bien

jonathan p.  |  Overall Experience 
Rating:
5.0

The absolutely best run and maintained rental and storage operation I have utilized and I have used many over the years. In fact it is one of the TOP 3 rental and service experiences in my life. Staff are kind, courteous and beyond professional, provide solutions that are outside the box. Employees go above and way beyond expectation. Always ready to help their clients and their colleagues. They are a close knit group and are like a family and they take pride in the quality of their work and in being able to provide the client a top-shelf client experience and their work ethic and dedication to the client is exceptional. All of the above is the result of the Management group led by Tania Masse. Like any business the General Manager has to be able to get the best out of their staff and she has excelled at this. I have never seen a manager who has been able to hire great people, train staff, have them all on the same page every day they come into work and have them all buy-in to the corporate culture Tania has nurtured and embedded into the daily routine. Under the guidance of Tania the culture is top notch and it clearly resonates with her employees in all areas of the operation. I don’t have to name the names of all the staff because the general attitude of each employee is almost identical and this positive “Welcome to U-Haul how can we help you today” and “Can Do” attitude is visible everywhere and by everyone from Management, Counter Client Service staff, the staff that clean and prepare the trucks and those that clean and the storage facilities and ensure the courtesy equipment like dolly’s are available and also to the mechanics and garage staff that repair and maintain the trucks so the client has a safe and worry-free trip. I think I have clearly made my point of how my experience has gone since I discovered the St.Louis, Gatineau location. I will never go anywhere else for moving and storage requirements. To provide a typical example of the work ethic of the staff member, without naming the employee, I own a Queen sized IKEA Malm bed with a clamshell design which opens up Queen sized storage under the bed below the heavy metal frame. All to say it’s a nasty, heavy and has a lot of Hex key nuts and bolts. I commented to the employee that the metal frame would need to be totally dismantled and that I had brought a manual hex key and I would be back to dismantle it once I prepped my SUV to receive the frame which was already more than full which I was prepared to do because it was after hours and obviously it was not his job to do that while his wife waited outside to pick him up after work. Well to my surprise the employee, without being asked other than my passing comment and before I returned to dismantle the frame took it upon himself to pull out his drill driver, grabbed the 2 sizes of hex bits needed and while I was away he dismantled the heavy metal metal frame, bagged the bolts and nuts and was stacking the wooden latts that the mattress sits on. That dear U-Haul C-level Executive Management is INITATIVE in going way beyond the call of duty and that credit goes to that employee and others that perform like that 7/24/365 in Gatineau. I have never seen that at any other U-Haul be it the corporate locations or the 𝘊𝘰-located locations inside Oil Changers or Convenience Stores most of which are Epic Failures. I now drive more than 12 kilometres bypassing 2 𝘊𝘰-located places straight to St Louis in Gatineau because I value all the values Tania has instilled in her team. Your General Manager is the hardest working person there but everyone works very hard because Tania does. Comparing Tania in Gatineau to other locations I firmly believe Tania deserves a healthy raise or at least several more percentage points on her performance management bonus. I have great expectations for the Innes Road location in Ottawa with the new hire of Melanie who worked under Tania since Tania started in Gatineau. Brent McLaughlin CPA, CMA (613) 614-7106

Brent M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Erica U.  |  Overall Experience 
Rating:
5.0

bon service, propre et les équipement en place tres pratique.

jean-claude g.  |  First Impressions 
Rating:
4.0

Clean environment I will always recommend a friend, the staff are very friendly good customer service 👌🏽👌🏽

Saintenise J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Normand S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kevin D.  |  Overall Experience 
Rating:
1.0

I left the storage because I have not been treated by the manager herself like a customer would like to be treated. She is rude when speaking to people, speak louder, yelled on me and is not patient at all when comes the time to listen to the customer. I paid the full month but decided to leave and find another storage while 3 weeks where still remaining on my account for that month of March. I would like those 3 weeks to be refund on my credit card and I am not expecting to go that location anymore. I am not the only customer, but I think I deserve to be treated with respect as a customer.

Seydou D.  |  Overall Experience 
Rating:
5.0

Le service est excellent. Le personnel est très serviable et aimable. J'ai beaucoup apprécié mon expérience chez Uhaul. Un grand Merci. À la prochaine!

sandra b.  |  Overall Experience 
Rating:
4.0

Le seul bémol est la porte #4 non fonctionnel.

Danny S.  |  Overall Experience 
Rating:
5.0

Uhaul Gatinea on St-Louis Great job To Mel (Staff), she deserves recognition. Professional, effecient! Well appreciated Merci

mat l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARTEM L.  |  First Impressions 
Rating:
3.0

Le service est impeccable. Le vrai problème sont les réservations et la vrai disponibilité des véhicules ou de l'entrepôt. À chaque fois que je fais affaire avec U-Haul, il y a un problème à régler... Cette fois-ci, je n'ai pas pu réserver mon entrepôt en ligne de 7x10 car la date était figé. J'ai dû appeller. L'attente pour le service au téléphone ou en personne est exagérément lent ! Ensuite, la préposé me réserve mon entrpôt au téléphone. Sauf que lors de la récupération de mon contrat, il n'y a plus de 7x10 de libre. J'ai du choisir un 10x10 sans accomodations tarifaire. Ça me fâche énormément ! De plus, lorsque j'arrive à mon entrepôt avec le camion loué plein, le numéro de l'entrepôt alloué est déjà prit, et les employés ont terminé leur service ! Vous avez besoin d'une bien meilleur organisation , c'est urgent !! Sans compter les dernières locations de camion... Il y a avait un problème avec le compteur du véhicule qui nous chargeait 50 km alors qu'on en avait fait moins de 20km. Sinon, la réservation qui n'avait pas fonctionné. Mais que se passe t il avec votre compagnie U-Haul ? J'aimerais bien vous recommandé pour vos prix et vos installations chauffés mais à quoi bon si on trouve toujours des problèmes de dernière minutes. Enfin, connaissant mieux comment ça se passe, je prévoie toujours au moins 1 h d'avance pour régler le problème qui se présentera. C'est triste ! :/

Anick L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin L.  |  Overall Experience 
Rating:
2.0

Le site web. U-haul fonctionne excessivement mal. Pas toujours capable de se connecter, impossible de retirer des articles du panier, problème avec paiement automatique, impossible de voir les paiements effectués. Je quitte en partie pour cette raison. Sinon, le personnel est impeccable et super aidant. Ils ont su me venir en aide à chacun des problèmes que j’ai eu causé en partie par le site web.

Jade L.  |  Overall Experience 
Rating:
5.0

Fantastic!!!!

Louis B.  |  Overall Experience 
Rating:
4.0

There are no covid rules online. We automatically wear masks, but there were many people there inside with no masks and it freaked me out, there are signs on the doors but nothing on the site or in the emails received. Please update this, as we primary caregivers to my mother who is a high risk for catching it. Otherwise it was quick and easy, and pretty straightforward once we figured out where to go! Very clean and impressed with the maintenance.

Amy N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paul O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel R.  |  First Impressions 
Rating:
5.0

Les gens qui travaillais quand j'étais la étaient très professionel! Super belle équipe!

Marc P.  |  First Impressions 
Rating:
5.0

Tanya and her team are the best i keep coming back for all my storage needs and truck rentals.

Eric R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

manon c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

francine r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel R.  |  Overall Experience 
Rating:
5.0

Très bien.

Marcel G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josee B.  |  Overall Experience 
Rating:
4.0

A toutes les fois que j ai faite affaire avec le personnel Toutes étais professionnel et il ont toujours répondu à mes question Excellent service

Stephane P.  |  Overall Experience 
Rating:
5.0

Pour la première fois j’ai entreposé des choses dans entrepôt UHaul a été fantastique. J’aime comment c’est propre et sécuritaire.

elna j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephane m.  |  Overall Experience 
Rating:
5.0

Merci pour la façon donc vous traitez vos clients, ne changez pas, soyez toujours au service vos clients.

louissaint Sybille M.  |  First Impressions 
Rating:
3.0

my only complaint was a dead mouse found in the storage unit and mouse droppings everywhere. We now litterally have to wash and dry clean everything.

Charles G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melina B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel R.  |  First Impressions 
Rating:
1.0

L'expérience d'entreposage a été pénible du début à la fin. J'ai du me débarasser de plusieurs de mes biens dû à une sorte de peste dans mon entrepot. Je n'ai reçu aucun dédomagement et aucune assurance est offerte ou disponible. Je n'ai reçu cette information seulement après. La gérante n'a fourni aucune aide et a été désagréable tout au long du processus et elle est une des plus grandes raisons que je n'utiliserais plus jamais les services de UHaul,

Stephanie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mikaal W.  |  Overall Experience 
Rating:
5.0

Nous ne pouvons pas demander mieux tout a ete pour nous excellent autemps employer que propreter merci beaucoup

Paul L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maryline n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jean michel b.  |  Overall Experience 
Rating:
5.0

Friendly & very helpful customer service more than my expectation & phenomenal service

Ahmed T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claude C.  |  Overall Experience 
Rating:
1.0

Stop yelling at customers to follow COVID guidelines when your two employees at the help desk don't even wear their masks. Please kindly get your own staff in line before berating the customer for being too many people in the room.

Albert S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean Maurice C.  |  Overall Experience 
Rating:
5.0

Thank you for good services

Guildo C.  |  Overall Experience 
Rating:
5.0

Je loue à l'occasion des camions de chez vous. Je reçois toujours un excellent service. Merci spéciale à Mélanie qui est toujours en mesure de prendre bien soin de ses clients. Bravo! C'est la première fois que j'utilise le service d'entreposage. Incroyable comment les lieux sont impeccablement propre. Continuez votre excellent travail. Merci Gary Doxtater

Gary D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emanuel A.  |  Overall Experience 
Rating:
5.0

Le personnel est très gentil, Daniel est d’un grand aide et diplomate. Je suis moi même entrepreneur et je reconnais que votre entreprise est entre bonne mains.

Stephane B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pier-luc c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Therese S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

andy s.  |  Overall Experience 
Rating:
5.0

Not enough employees at the front desk.

Michel H.  |  First Impressions 
Rating:
5.0

The attendant Melanie was super, very nice and helpful she really deserve the 5 starts. Thanks Melanie.

Gerardo G.  |  First Impressions 
Rating:
1.0

Overcharge me for a month and they cut my lock

tien v.  |  Overall Experience 
Rating:
5.0

Les employés au location rue St-Louis à Gatineau sont extrêmement serviable et généreux. Ils sont allés au-delà pour moi.

Sarah D.  |  First Impressions 
Rating:
5.0

I had a great experience dealing with the manager Tania. She was very helpful, professional and she made sure all my needs were met. Great job Tania. Rose Marie Roy

Rose-Marie R.  |  Overall Experience 
Rating:
5.0

I had very good service each time I went. the staff was polite, and helpful. Storage clean, accessible, and secure. Great experience overall

Jessica E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yanneck Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Inessa S.  |  Overall Experience 
Rating:
5.0

Uhaul had all that i was looking for from the vehicle to the storage. All was easy to follow.

Shirley T.  |  First Impressions 
Rating:
5.0

Back in February 2020, it was an emotional time, emptying and storing valuable memories of my parents that passed in Oct and Nov 2019. This was the first time I used UHaul's storage facilities. I had rented trucks and trailers in the past. Everything was clearly explained to me as to my needs. It was great to know that a military discount was offered, which was a factor that played in my decision to set up an account. Auto-paying was great, as I never had to remember to make my monthly payment. I received an email each time a payment was processed or when important information (such as COVID-19 process) needed to be relayed. I visited my locker a few times to remove and add items. This was done with ease. Motion lighting, secure swipe card and the use of UHaul carts and dollies made it even easier and safer. This past week, it was time to move the items out and I was impressed how staff accommodated the moving van outside the back bay to load up my late parents items to be moved long distance for family members. My experience with UHaul was great. If the need arises again, I will look at giving them my business. Thank you.

susan c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

clairette l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean-Francois P.  |  Online Move In 
Rating:
3.0

À part problèemes : 1) avec les directions données pour trouver l'unité de storage 2) la sur facturation 2 fois! 3) Et l'envoi d'un avis de retard de paiement 1 mois après avoir quitter l'entreposage!

Genevieve R.  |  Overall Experience 
Rating:
4.0

J'ai vécu une fâcheuse situation à la fin de mon contrat avec U-Haul . Je devrais libérer l'entrepôt le 29 septembre et je l'ai le 27 septembre pour éviter des problèmes . L'employé qui devrait faire la mise à jour de mon dossier et résilier mon contrat ne l'a pas fait . Et U-Haul a continuer à m'envoyer des factures . Jusqu'à Hier ce problemes n'était pas résolu . J'espère que cette fois s'est reglé pour de bon . MERCI

OUROH P.  |  Overall Experience 
Rating:
3.0

Problème d’alarme sur mon locket A toute les fois que j ouvre la porte elle sonne même si je suis logger

Mario B.  |  Online Move In 
Rating:
3.0

Ca a ete très long lors de la location. Les employés n’avaient pas l’air de trop savoir quoi faire, on nous a donné un espace ou il y avait deja un cadenas. Apres avoir amené tout un gros voyage de nos effets on a du retourner a l’accueil pour se faire allouer un autre espace ailleur.

elise carriere c.  |  Overall Experience 
Rating:
5.0

Vous êtes Formidable

Gasole H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amer O.  |  Online Move In 
Rating:
2.0

Tania Masse crie constament sur la clientelle! Elle semble détester chaque personne qui entre dans le commerce.

Maurice P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronal T.  |  First Impressions 
Rating:
5.0

They were fantastic!

Lisa S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Louis P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kevin L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martine R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan D.  |  First Impressions 
Rating:
5.0

U-Haul de Gatineau a répondu à nos attentes telles que nous nous attendions avec professionnalisme. Merci et à bientôt j'espère.

JOCELYNE P.  |  Overall Experience 
Rating:
3.0

Bonjour, Mon déménagement s’est bien passé, mais j’aimerais vous informer de quelques points désagréables qui m’ont causé un stress inutile. J'ai réservé à plus d'un mois à l'avance et la gentille dame m'a mentionné de venir la veille pour quelle me donne le code et le numéro de l'entrepôt. Et elle a pris le temps de me montrer le fonctionnement des alarmes. Lorsque je me suis présenté la veille, le 29 octobre 2020, l'homme derrière le comptoir m'a dit d'attendre au lendemain matin pour faire le contrat de location. J'ai insisté pour le faire afin de ne pas perdre de temps avec le déménageur le lendemain vu l'achalandage et le temps d'attente en ces temps-ci. Il a accepté et m'a fait le contrat avec une location d'entrepôt à l'intérieur malgré ma demande pour un entrepôt à l'extérieur vu le déplacement d'une établie de 12 pieds me disant qu'il n'y en avait pas de disponible à l'extérieur?? Pourtant, la dame rencontrée lors de ma première visite m’a dit que ce n’était pas nécessaire de faire le contrat et payer à l’avance, que je n’avais pas à m’inquiéter, car il y avait beaucoup de disponibilité. Le 30 septembre au matin, je me suis présenté à nouveau au comptoir pour demander un changement d’entrepôt en expliquant que j’avais une établie de 12 pieds et qu’il serait difficile pour les gars du déménagement de circuler dans les corridors des entrepôts intérieurs. La dame qui m’a reçu m’a offert sans problème un entrepôt extérieur. Et elle nous a même donné deux autres entrepôts extérieurs pour réussir à entrer tout ce que j’avais. Autre point, un des entrepôts qui nous ont été assignés avait un lave-vaisselle à l’intérieur. Il n’a probablement pas été vérifié entre deux locations. J’ai mentionné aux personnes qui étaient aux comptoirs qu’on le laisserait à l’extérieur de l’entrepôt. Et un dernier point, le dispositif pour activer et désactiver l’alarme à l’extérieur ne semble pas fonctionner. J’ai dû retourner à l’intérieur voir les gens au comptoir et ils ont activé l’alarme à l’intérieur.

francine c.  |  First Impressions 
Rating:
5.0

Et surtout en plein COVID-19 de donner un bon service et de plaire à tous monde Oui je donne 5 étoiles

Michel P.  |  Overall Experience 
Rating:
4.0

Je vous encourage d'envoyer un message a tous les locataires d'espace intérieur de porter le masque. J'ai croisé deux jeunes personnes qui n'en portsoent pas et je n'ai pas apprécié.

Michel M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rene H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel R.  |  First Impressions 
Rating:
5.0

L’employé Mélanie Dupont était très professionnelle et efficace. Cette dernière était très occupée mais a trouvé la façon courtoise de s’occuper de tout le monde. Vous avez une excellente employée en cette personne.

Marie C.  |  First Impressions 
Rating:
5.0

First time having to store our personal items. Overall very positive experience. After wrapping up the use of the storage unit with the office staff, they went through the trouble of calling our cell immediately when they noticed a problem with our truck as we were leaving the parking lot which was very appreciated. We would use the facility again and have recommended it to others. Thanks.

Janice B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sylvie b.  |  First Impressions 
Rating:
4.0

The whole process was great except for the wait time to pick up the truck and hold times for the phone. Call back option would be awesome.

Sylvie C.  |  First Impressions 
Rating:
5.0

Personnel tres bien

Denis L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claude C.  |  First Impressions 
Rating:
5.0

Nous vous remercions pour votre excellent service. Le personnel toujours courtoi et professionnel. Ce fut une belle expérience durant nos 13 mois avec l'équipe d'entreposage Uhaul (rue Saint-Louis). 🙂 Au plaisir, Josée

josee t.  |  Overall Experience 
Rating:
5.0

Everything super good :) very cheap and very efficient staff

Freddy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean Maurice C.  |  Overall Experience 
Rating:
4.0

Tamia was great.

john n.  |  First Impressions 
Rating:
5.0

Particular high five to the staff.

Richard L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaban E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alain K.  |  Overall Experience 
Rating:
5.0

la personne qui m'a servi était très gentille

Daniel B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

scott c.  |  Overall Experience 
Rating:
3.0

DIrections on how to get to the unit were POOR. We wasted 20-25 minutes just to locate it and then, to find the proper place to park the trailer to unload it. Try to go back and ask an employee, but no one was available.

Genevieve R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jean c.  |  Overall Experience 
Rating:
5.0

Je fait afaire avec U-Haul depuis des années et toujours reçu un bon service

Cindy B.  |  First Impressions 
Rating:
5.0

Amazing staff!

Dominique C.  |  First Impressions 
Rating:
5.0

Tania and all her staff were great, helpful and actually went out of their way to help. Thank you to the entire Uhaul crew on st Louis street in Gatineau. Christopher Lafleur

christopher l.  |  First Impressions 
Rating:
5.0

Very good service and location

Guildo C.  |  First Impressions 
Rating:
5.0

The service was more than Excellent! I spent 2 months at this place and I found the team very helpful to me. The personnel is always smiling ! Of course I will recommande the place 266 rue St Louis Gatineau QC No hesitation at all!

Claudette A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Isabelle B.  |  Overall Experience 
Rating:
5.0

Je vais toujours loué un storage ou un camion ou un trailer chez vous! U-hall vous êtes des gens sympathiques! Je vous adore 😊😊

karine m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benoit B.  |  Overall Experience 
Rating:
3.0

J'ai trouvé de matières fécales de souris sur mon futon. De plus, j'ai remarqué que le tissu de mon futon a été grugé. Ceci a été décevant.

Natacha P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis Anatole E.  |  Overall Experience 
Rating:
5.0

The staff were very friendly and extremely helpful. I will recommend it to everyone who needs your services.

SYLVIE L.  |  Overall Experience 
Rating:
5.0

Un site/opération absolument exemplaire,service exellent,lieu très propre,gens très à l'écoute,vous mérité des trophés d'excellence.

Steve B.  |  First Impressions 
Rating:
5.0

Staff at the facility I rented from went out if tgere way to make sure I was takin care of. They went above and beyond to help me. They should all get raises. ALL OF THEM !

JOEL P.  |  First Impressions 
Rating:
5.0

After a very bad experience on the 22nd and 27th with Tania, Mélanie corrected everything and gave us our storage. I recommend her services , professionnal reliable and honest. She has an excellent customer service and could easily be a manager. Thank you !

Catherina A.  |  First Impressions 
Rating:
5.0

The young lady who helped me wend above and beyond to help me find a good locker, gave me advice of size of locker, highlighted options that would save me money, and took great care in explaining the process for accessing a locker, the codes, and even put extra information on my file as someone else would be moving my items into the locker. She was excellent and kind.

Claire F.  |  First Impressions 
Rating:
4.0

La personne à la reception était très accomodante .

Nicole M.  |  Overall Experience 
Rating:
4.0

Melanie was the staff member that assisted me. She was wonderful! Everything was explained to me clearly, she was efficient, professional and provided great customer service!

Natacha L.  |  First Impressions 
Rating:
5.0

Excellent service merci !

samuel l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHANR G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

romeo l.  |  Overall Experience 
Rating:
5.0

I received excellent service from Tania! Everything was well explained and she was very friendly!

Andre S.  |  First Impressions 
Rating:
5.0

Excellent service a Gatineau avec Melanie! Merci!

carole v.  |  First Impressions 
Rating:
5.0

otre succursale Gatineau sur le chemin du golf, Tous vos employés sont exellents, la courtoisie, services, la propreté des lieux, vos employés connaissent leurs travail, Aiment leurs travail. Nous avons une accueil chaleureuse, SUCCÈS. Melanie Gérante gère plus que parfait

anick B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alain K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracie P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

elodie L.  |  Overall Experience 
Rating:
1.0

Tania la gérante comme elle le dit si bien est une personne très effrontée et pas parlable impossible de s’entendre avec elle je ne retournerai jamais plus chez vous. En passant les autres employés avec qui nous avons eu à interagir on été parfait. Changer de gérante et tout sera parfait et croyez-moi ce n’est pas la première fois qu’on la voit agir. Merci

andre l.  |  Overall Experience 
Rating:
5.0

The best location

Giang A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ERNESTINA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Celine T.  |  First Impressions 
Rating:
5.0

Excellent and friendly staff and service at the office. Facilities in outstanding shape and cleanliness.

raimundo vidal h.  |  Overall Experience 
Rating:
5.0

The general manager of the store was very helpful, friendly, and professional, and seems like a great leader for her team. I wish every business was run like this. Would go out of my way to return to this location as I trust my satisfaction will be guaranteed.

Graham O.  |  Overall Experience 
Rating:
5.0

Really good service from the manager!

Julie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra - Ann D.  |  Overall Experience 
Rating:
5.0

Amazing!!!

Pierre M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aymar B.  |  Overall Experience 
Rating:
5.0

Mélanie sur la coche ...

David C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melanie D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROLE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean-Christian S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jenala M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elia T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

wes h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pascale D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natacha P.  |  First Impressions 
Rating:
1.0

I know these are tough times for everyone and I'm willing to forgive one or two things, but there was a lot of unnecessary stress during this process. I did the "Rent Now" option online. My contract says I'm being charged $89.95/month, but my first bill says $92.65. I emailed the contact email about it (849071_GM@uhaul.com) and got no response. This was 9 days ago. Unrelated, I called about dropping off the truck and the woman I spoke to said I could not access my rental unit on Sunday because they're closed. I explained that I did the Rent Now option and she said I would still need to finish the contract with a representative (which after some research I discovered is not true). So we arrived on Sunday and one set of doors was wide open. So was one fo the inner doors. We found our unit and when we tried to open it, an alarm went off. So I called customer service and was forwarded to the alarm department (or something like that), who told me the alarm was not showing up in their system. When we got in the unit, the back foot or so is unusable, because there's a big pillar on one side and rat poison on the other that says "do not touch." So my 5x8 is more like a 5x7. Overall, terrible experience.

Kevin S.  |  Online Move In 
Rating:
5.0

In this time of Covid 19, I felt safe and well taken care of.

charles g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NATACHA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

johanne m.  |  Overall Experience 
Rating:
5.0

Nous avons reçu un excellent service, l endroit propre, sécuritaire et très beau concept.

Johanne L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andre l.  |  First Impressions 
Rating:
1.0

The general staff was very friendly and helpful. The real problem came when the supervisor/manager (Tania) of the Uhaul in Gatineau decided to lock me out of my own storage with a second locker without telling me. I received no emails or calls from her to only discover this when I went last week. When I asked the staff they said they couldn’t do anything about it even if I wasn’t late on my payments. And I made a complaint to the Uhaul customer service and then the next day she replied to me and became very aggressive when I asked her why she did so.

william r.  |  Overall Experience 
Rating:
5.0

merci pour votre aide

richard c.  |  First Impressions 
Rating:
5.0

Merci pour tout. Tous vos employ€s sont très professionnelles. Top services !!!

michel s.  |  First Impressions 
Rating:
5.0

Super bon service, j'adore et je recommande a tout le monde

Josée L.  |  First Impressions 
Rating:
5.0

Really like m'y expérience thank you all

martin m.  |  First Impressions 
Rating:
5.0

I would definitely recommend this place to my friends or anyone plus return my self to rerent a unit the staff was very helpful n pleasant and always went out of their way to make sure I was pleased

TODD D.  |  Overall Experience 
Rating:
1.0

In French please

ROGER D.  |  First Impressions 
Rating:
3.0

Customer service could improve. The two times I have been there I had to wait quite a bit in line, and saw staff being quite short with customers (I think they were feeling overwhelmed).

Raquel d.  |  Overall Experience 
Rating:
5.0

Very good and friendly service 😊

Nathalie C.  |  First Impressions 
Rating:
1.0

0 stars! Tani Masse’s attitude is innaceptable, she shouldnt have a manager job. She isn’t leading by example. Worst customer service ever.

Lisa M.  |  First Impressions 
Rating:
5.0

It was just excellent. I really loved it

MOUSTAPHA N.  |  First Impressions 
Rating:
4.0

Super entreposage

Perfecto E.  |  First Impressions 
Rating:
5.0

good timing for filing my request, visit the storage room before handing, thank you Mel.

Richard W.  |  First Impressions 
Rating:
5.0

Bravo

Philippe R.  |  First Impressions 
Rating:
5.0

oui parfait comme service et endroit

Stephane M.  |  First Impressions 
Rating:
5.0

The staff at the Gatineau location on St-Louis are the best and most friendly and helpful people I have yet encounter in a long time.

Denise G.  |  Overall Experience 
Rating:
1.0

Got my equipment stolen and no one of the staff have been helping or trying to identify who stole it in the time range I have given. Also My door was locked and closed.

Elisa P.  |  Overall Experience 
Rating:
5.0

Great service and staff

Dimitry D.  |  First Impressions 
Rating:
5.0

The girls Melanie and Madame Masse were most wonderful and very understanding and generous. I thank them sincerely

Paulette G.  |  Overall Experience 
Rating:
5.0

Excellent service from manager Tanya and employees.

daniel c.  |  Overall Experience 
Rating:
1.0

The computer system was down and had to wait four hours to process the rental

Andre B.  |  Overall Experience 
Rating:
5.0

A 1

Claude D.  |  Overall Experience 
Rating:
5.0

Merci beaucoup !

Leon O.  |  Overall Experience 
Rating:
5.0

Pleasant experience, everything went smoothly, no problems . I would definitely recommend this company.

Gayle S.  |  First Impressions 
Rating:
5.0

Very good and clean

Louise M.  |  Overall Experience 
Rating:
5.0

The only suggestion I have is to also put English labeling everywhere. I couldn't really navigate the storage unit signs and instructions on the check in/out machines because I don't speak French.

Filip N.  |  First Impressions 
Rating:
4.0

dont rit English. sory.

LISE S.  |  First Impressions 
Rating:
5.0

Melanie nous a donner un tres bon service a la clientele toute au long.

Bryanna G.  |  Overall Experience 
Rating:
5.0

Excellent services, large parking ground.

marc m.  |  Overall Experience 
Rating:
5.0

Thank you for the excellent provide by Tania Masse. She was amazing, very professional, the service was excellent. I will recommand Uhaul to all my friends and familly. Thank you to Tania Masse

Lotsutsu B.  |  First Impressions 
Rating:
5.0

Excellent service, thank you!

Josee A.  |  Overall Experience 
Rating:
1.0

CHECK ENGINE LIGHT WAS ON SUSPENSSION MAKE NOISE LIKE CRAZY TALK WITH THE MANAGE AND SHE TOLD ME THAT WAS NORMAL WAS ALL DAMAGE EVERYWHERE AND THEY CHARGE ME 20$ MORE TO CLOSE MY CONTRACTS AND NOBODY

Nicholas M.  |  Overall Experience 
Rating:
3.0

The service was great stuff was very friendly But when I took my stuff out of storage they didn't close my file. I received invoices saying I owed money for a storage unit I was not using anymore.

Beverly t.  |  Overall Experience 
Rating:
5.0

The staff make this place special. Every person I dealt with was friendly and helpful at all times. Good job!!

john h.  |  Overall Experience 
Rating:
5.0

Very good service

Richard C.  |  Overall Experience 
Rating:
3.0

good service, but the storage far away from the truck even if there were a lot of space

Gabriel M.  |  First Impressions 
Rating:
5.0

.

marc m.  |  First Impressions 
Rating:
5.0

amazing facilities and staff thank you

Daniel C.  |  Overall Experience 
Rating:
5.0

This is a very large U-Haul building with lots of storage and trucks of various sizes. The staff are friendly & bilingual. Getting served can sometimes be slow, but only when it is really busy.

John C.  |  First Impressions 
Rating:
5.0

Nous sommes très satisfait du service à la clientèle et de l'accueil. Ils prennent le temps de nous informer adéquatement. Merci Josée

josee t.  |  First Impressions 
Rating:
5.0

This location is the best location that I have been in Canada so far. The staff super knowledgeable and fast. Melanie, Arianne, the manager and the male staff provide me with the right information.

CARLOS F.  |  Overall Experience 
Rating:
5.0

Friendly staff. Clean and secure facility.

Josee A.  |  First Impressions 
Rating:
5.0

Excellent service.

VALERIE B.  |  First Impressions 
Rating:
5.0

Very nice reception and assistance as required

christiane c.  |  First Impressions 
Rating:
5.0

Truly nice people here. They take the time with each client to ensure everything runs smoothly. Facility is super clean with impressive security.

john h.  |  First Impressions 
Rating:
4.0

it was a very good service, nice staff, very conviniant and roomy storage. special thanks to Melanie, who dealt with my storage issues, Audriane, Daniel, David and other guys.

Galina B.  |  Overall Experience 
Rating:
5.0

Ce que l'on m'a suggéré, était ce que j'avis besoin

Carole L.  |  First Impressions 
Rating:
5.0

Friendly and devoded employees

suzanne l.  |  Overall Experience 
Rating:
5.0

Great stuff very informative and helpful. I would definitely rent for them again

Beverly t.  |  First Impressions 
Rating:
5.0

Un service extraordinaire. Des explications simples pour tout comprendre. Le souci du client. Bravo!

Marc L.  |  First Impressions 
Rating:
5.0

One thing i did not appreciate is to pay a complete month for a week of storage not a good way to go to keep your customer coming back for a next time

andre yves g.  |  Overall Experience 
Rating:
5.0

24/7 storage is coming its a perfect place for storage

Alex G.  |  Overall Experience 
Rating:
5.0

J'ai reçu un service impéccable de Mélanie. Très serviable, donne toute l'information requise. Je crois c la 2e fois que je fais affaire avec Mélanie et à chaque fois elle donne un bon service.

Madeleine C.  |  First Impressions 
Rating:
5.0

Your service satisfy my wants. Thank you.

Galina B.  |  First Impressions 
Rating:
5.0

Mélanie nous a offert un excellent service. Bravo!

Helene B.  |  First Impressions 
Rating:
5.0

Andréanne and Mélanie were super helpful and friendly, excellent customer service

Sophie M.  |  First Impressions 
Rating:
5.0

Was the best iv ever had and was life saving for me and staff made it possible

Julie L.  |  Overall Experience 
Rating:
5.0

The people there were exceptional,were helpful and curtious, and saved our day!😊

patrick l.  |  First Impressions 
Rating:
4.0

the only negative is that the storage is far from the garage entrance...

Patrick B.  |  First Impressions 
Rating:
3.0

The floors are in such bad condition that I busted one of the wheels on a large unit I was pushing. It's also too bad that I can't access my storage after 7:00pm. Otherwise everything else was fine.

rene r.  |  Overall Experience 
Rating:
5.0

Everyone was extremely helpful and nice to me. Never had any issues coming to this uhaul.

Ashley D.  |  First Impressions 
Rating:
5.0

Agent professionnel et serviable.Bien.

Rafik E.  |  First Impressions 
Rating:
3.0

For what i saw missing employes at thé front desk and one of your employée was not that Nice ...other then that it was ok

Claudine L.  |  Overall Experience 
Rating:
5.0

As always,at this location staff is very friendly.helpful and professional: Melanie, Daniel,both Davids and of course manager Tania are the best!Storage facility is so convenient! Highly Recommended

Oleh T.  |  Overall Experience 
Rating:
4.0

none

Ismael T.  |  Overall Experience 
Rating:
5.0

excellent sercice on the spot.

Denis M.  |  First Impressions 
Rating:
5.0

It was excellent services and the staff was the best! Simple and secure. Very pleased with the services.

Sylvie M.  |  Overall Experience 
Rating:
5.0

Personnel très courtois un gros merci a Tania et son équipe pour le bon service

rachelle d.  |  Overall Experience 
Rating:
4.0

Worth it to go there

David t.  |  Overall Experience 
Rating:
5.0

Excellent service!

Sophie G.  |  First Impressions 
Rating:
4.0

Very pleasant staff experience.

John F.  |  First Impressions 
Rating:
5.0

merci a la manager qui a ete super service impeccable de la dame

Nicholas M.  |  First Impressions 
Rating:
5.0

the service was excellent. The storage was very very clean.

Sophie R.  |  First Impressions 
Rating:
5.0

.

Honey W.  |  Overall Experience 
Rating:
5.0

Nice friendly employees

suzanne l.  |  First Impressions 
Rating:
5.0

Staff was great and storage rooms clean.

DONALD L.  |  Overall Experience 
Rating:
5.0

Nothing to say everything was perfect

Louise F.  |  Overall Experience 
Rating:
2.0

they forced us to buy a lock from them in order to get access to our "free" storage space despite the fact that we already had a similar lock. they said this was uhaul "policy"

darius l.  |  Overall Experience 
Rating:
5.0

Agente de location, travail exceptionnelle. Professionnelle, détaillée, polie.

Denise G.  |  First Impressions 
Rating:
5.0

Mélanie and staff were so helpful! First time using Uhaul rental and storage and I’m glad I did. It’s a beautiful facility. Month free storage with rental is awesome and worry free.

Melissa M.  |  First Impressions 
Rating:
5.0

It was an amazing experience. Moving is always very stressful, but U Haul made it easy und stress free. I did checked out other moving companies, but I’m truly happy with my decision I made. Ramona

Ramona P.  |  Overall Experience 
Rating:
5.0

Tres propre. Acceuillant. Et surtout un service professionnel.

Aymar B.  |  First Impressions 
Rating:
5.0

Bonjour, Service exceptionnel de Mélanie Dupont, dû à son service hors pair je recommanderai Uhaul et Mélanie aux gens de mon entourage. Merci à Mélanie

Christine L.  |  First Impressions 
Rating:
5.0

Big thanks to Melanie who was sooo helpful! my situation was a bit complicated, she was very patient and helpful in finding solutions. I will definitely recommend Uhaul Gatineau for good service.

Sonia L.  |  First Impressions 
Rating:
4.0

Everything went smooth and very good experience with u haul Gatineau

real r.  |  Overall Experience 
Rating:
4.0

Rented a bit ahead of move in. So going on initial office service. But liked the clean, lit halls and units too . So far, so good.

Ysabeault D.  |  First Impressions 
Rating:
5.0

Services excellent, client dedicated!

Edmond R.  |  First Impressions 
Rating:
5.0

Go rent truck for 2days and you will get storage 1 month for free

David t.  |  First Impressions 
Rating:
5.0

Je voulais remercier Tania et son equipe pour le bon service que nous avons eu lors de notre reservation pour notre demenagement bon prix et en plus un entrepot 10x10 gratuit 1 mois merci pour tout

rachelle d.  |  First Impressions 
Rating:
4.0

Très bon service à Gatineau et à Laval storage loin un peux pour un camion 20 pied mais c’est ok c’est gratuit pour un mois

JEAN-CLAUDE B.  |  First Impressions 
Rating:
1.0

Bonjour, j'aurai apprécie un questionnaire français, Le gros désagrément est relationnel avec madame Tina Masse.

sylvain c.  |  Overall Experience 
Rating:
5.0

Excellent service

MARC W.  |  Overall Experience 
Rating:
5.0

Excellent customer service and great facilities! I would recommend this location to anyone!

Emy T.  |  First Impressions 
Rating:
5.0

Really great staff and service. I definitely recommend the Gatineau storage facility. Thanks Again!

Francois M.  |  Overall Experience 
Rating:
5.0

Quick and very efficient service

Yves R.  |  First Impressions 
Rating:
5.0

plus que combler par le service à la clientèle j'ai eu des petit pépins ex: J'ai eu besoin du 14 pied plus longtemps J'ai besoin plus grand entrepôt Elle la règle tout ervice super star 25-26/02/18

Pascal G.  |  First Impressions 
Rating:
5.0

Only the ruff floor. The rest is perfect

David B.  |  First Impressions 
Rating:
5.0

Best service ever

MARC W.  |  First Impressions 
Rating:
5.0

Wow! Really good service here at Uhaul. The staff is great and everything is properly done. Units are clean and all precautions are taken on Utah's part. From alarm systems to clean facilities. Thank

Francois M.  |  First Impressions 
Rating:
1.0

Extremely rude staff who did not honor UHauls written guarantee for one month of free storage. Staff went out of their way to find a “no” despite their own owner saying it was okay.

Brandon K.  |  Overall Experience 
Rating:
5.0

Great service. I wish services in other companies were this good. Thanks.

Brian K.  |  First Impressions 
Rating:
5.0

Super

Bernard T.  |  First Impressions 
Rating:
5.0

Perfect

real r.  |  First Impressions 
Rating:
5.0

i would recommend to anyone,it's perfect.

Huguette D.  |  Overall Experience 
Rating:
5.0

Sometimes the wait at the desk is long

Michel P.  |  Overall Experience 
Rating:
4.0

The facility is nice. The customer service is slow and terrible. Opening and closing hours on the website are incorrect and should be changed for ere and clearly posted at the site.

Rose Ann B.  |  Reservation 
Rating:
1.0

Tania, the general manager, was particularly disrespectful and confrontational, appearing to purposefully avoid making good on commitments she made numerous time to return my calls at specific times.

Michelle C.  |  Overall Experience 
Rating:
5.0

The manager Lady Tania is amazing, always friendly and happy for help the consumer. The team is outgoing and I recommend this storage.

Alvaro B.  |  Overall Experience 
Rating:
5.0

The staff at U-Haul Gatineau were friendly and very helpful, which was a welcomed changed after all the issues I ran into this move due to head office U-Haul in the states! Thank you

Jennifer G.  |  Overall Experience 
Rating:
5.0

We got an excellent experience with U-Haul: our U-box was delivered fast and safe.

Anna N.  |  Overall Experience 
Rating:
5.0

The Manager Dan was phenomenal to deal with. He was an immense help and partly saved a major issue we had with our move, one that was no fault of his, but still helped us with.

tim w.  |  Overall Experience 
Rating:
1.0

worst experience ever

Uri R.  |  Overall Experience 
Rating:
1.0

My order turned to be a huge mess and a headache. My order was not executed properly, my uboxes were not delivered to their destination, and I had to spend extra 300 dollars from my pocket to complete

Uri R.  |  Overall Experience 
Rating:
4.0

The storage facility was fine and the staff helpful, but I was never informed that my U-box was going there. It should have gone to Coventry rd in Ottawa , so that was probably poor on all fronts.

Nick W.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff, excellent pain-free experience.

Trevor A.  |  Overall Experience 
Rating:
1.0

Failed to meet contract. Refused to talk to customer on phone. I had to drive to the facility and they still refused to discuss. Pointed me to the uhaul website. Formal coming raised 11 May

Nelson B.  |  Overall Experience 
Rating:
4.0

Thanks

Neil Morris C.  |  Overall Experience 
Rating:
5.0

The manager (Dave) was increadibly helpful and went well out of his way to assist my wife and I. We rented a truck to move my daughters furniture and assisted us in getting it into a UBox. Outstanding

Will A.  |  Overall Experience 
No reviews have been submitted for this location.

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