Customer Service was outstanding, but there was a "low tire pressure" indicator on the entire time...James assured me that it was due to an error with the spare tire, but it was a little stressful - there was never any actual problem, just the indicator. James was very helpful and knowledgeable!
Sonia MCustomer Reviews for U-Haul at Williamson
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Missing moving blankets(no refund) and when returning truck I brought back with half tank. When picking truck up(3/16) of a tank. Was offered no discount for fuel amount.
Dakota PExcellent customer service. Has an issue and he was very helpful! Would definitely recommend.
Michael EFirst, the utility dolly we reserved was not provided so loading the truck took twice as long, they had to take that of the contract. Next, the tow dolly we reserved the tow our car broke (the chain snapped off the dolly, luckily, it did not damage the vehicle!) when we pulled out of their parking lot, so we had to turn around and go back, wastibg time on a long distance move. The other tow dolly on their lot was broken...bottomline, we had to leave the car in Roanoke. They said they would remove the tow dolly from the contract, no we did not need to wait. Of course they did not which resulted in yet another phone call with them. Third, the truck we were given, CLEARLY needs its brakes looked at. When you step on or hold the brakes (at a stop light gor exampke), they made a horrendous grinding/grating nouse. We had to endure that noise for the entire trip to NoVA!! I do not recommend this UHaul location.
Aissatou BAlways top-notch customer service and excellent quality in every aspect!
jessica hThey are double charging me on the miles added to my bill
mildred sI called the day after rented and whoever answered was very short with me and acted annoyed with me for calling about the amount after i rented it for 12 hours and brought back early and instead of 120 miles that we had estimated as mileage it was 53 went from 184.00 only dropping to 171.00 . This is only complaint.
JoAnn SIt's All Been Great Everytime I've Rented From James.
tony sI have received friendly and professional service many times at this location. I do not have recommendations at this time on improvements.
Renee PVery clean and good customer service thank you The Van Gorden
Jimmy VWhitney and Elisha have excellent customer service. I was well pleased.
Ronda DClean the front windshield!
Don DAll good with the return.
Reed RJames was very knowledgeable and pleasant to make my rental experience nice
rebecca pJames was great and installed my hitch quickly and efficiently! Highly recommend
Sydney GI would like to thank the representative at this location.
William HQuick, Friendly, and Efficient. Staff recognized that the hitch was setting the trailer too low and flipped it on the spot. Very grateful for their expertise.
Joseph KJust keep up the good work you doing.
Vincent MHorrible experience!!!!!
Tiffany CThe amount of time I spent waiting in line both to pick up and return the truck was unacceptable. The truck smelled of cigarette smoke. The truck’s steering was very loose and made going around corners difficult.
Sean SThe person that rented the vehicle was very nice and when I returned it the person was very nice. Thumbs up for sure.
hector cGreat
Joanne TJames Stasko is superlative in customer service and care. The highest of recommendations to his Williamson Road in Roanoke VA location
jessica hJames was very helpful & accommodating!
Patricia MThe older gentleman working is somewhat rude and short. But did job correctly so can’t complain too much
Jeremy KJames stasko is awesome to work with and is always very helpful! I use this U-Haul everytime. Great job to James again cant speak good enough about him!
cody lHave Gas Pumps At All U-Haul Locations, So Every Truck, Everytime Has A Full Tank Of Gas When You Rent It.
tony sThe vehicle I rented wasn't cleaned out in the back. I took pictures and showed them to the staff after returning the truck. It was snowey weather so I can see how they could have missed it
george aThe entire U-Haul experience was excellent -- it made my move manageable. Having customer service available by phone to resolve issues was critical for truck pickup since the truck I reserved couldn't be located at my first choice for pick up. Although I had to go to a different location, the second location (Double L Auto Care) where I got the truck was efficient and got me on the road quickly.
Carla DEmployee was very nice and professional. Pulled the vehicle to the front of the store for me. Returning the vehicle was very easy and still had a great attitude even though it was late and he was outside working in the rain.
Kelvin LVery cramped place to have as many vehicles as they did. Would recommend an upgraded facility just for the room that they need to store the vehicles and trailers.
RYNEFRANCIS RNothing. The guy working today was awesome!
Rikki HExcellent service..
Michael KUnderstaffed- only the manager was there in the morning during busy pick up times. They didn't have the size truck we reserved.
Daniel BAlways a pleasure doing business James (AKA) MR. U-Haul
MICHAEL GThe proprietor was extremely helpful. She took our return after closing time on a holiday and even parked the trailer for me, as it was a tight space and I was not confident that I could do it. I would highly recommend this location.
Sharon SGreat customer service, definitely will be back!
jessica dRight front tire had low air pressure. I pumped it up at home and had no other issues. Person helping me was very nice and efficient.
Carl GI'm satisfied, the gentleman James,I deal with today and even before has always taken care of me ty U-Haul. Great job James🤗
VIVIANDIANE CGracias
luis aThe key for my rental was with an employee who was off duty. The employee who had the key said she would be there in 5 minutes. After waiting 15 to 20 minutes I tried to rush the on-duty employee. She accused me of being rude, which I may have been slightly due to being impatient. The employee was not very professional and did her job poorly. She was more concerned about keeping her daughter quiet and making sure no one knew she had her child at work. I ended up waiting at least 30 minutes before the keys arrived and I could leave. I will never go back to that location and will do my best to find a different rental next time.
Robert YHad a 10:00 am but didn't get the car back until 5:00pm. Need to be better on scheduling
John VThe clerk was great to work with, we appreciated his attitude and calm working with delays.
Lisa KThe Only Thing That I Would Say Is Send All Trucks Out With A Full Tank Of Gas ⛽️
tony sIt was crowded and no where to park, and the drop box was hard to locate!
Rita SIt's All Good
tony sI received no instructions or tips and pointers on the proper use and loading of the tow dolly.
David EStaff was very friendly and very helpful. Made it so easy !
Dennis MTruck was not ready on time and the low tire pressure was on and tire was 8lbs low.
Bradley GPerfect 👍
john wThe staff were friendly and very helpful. I would use this location again.
angela z | Overall ExperienceThis location was great and went over and beyond to make everything work out great with my reservation! Great staff :)
Mary P | Overall Experience