Customer Reviews for U-Haul at Westway

3,402 reviews

2460 S Seneca St   Wichita, KS 67217
(1 block south of Pawnee Street, Across from Westway shopping mall)

(316) 265-3281

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(316) 265-3281

2460 S Seneca St
Wichita, KS 67217
(1 block south of Pawnee Street, Across from Westway shopping mall)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Paul Vossen 
Rating:
3.0

Too expensive. $410 for 4 days is insane. I feel ripped off.

david ormiston 
Rating:
2.0

Your sales person could explain things better when renting a trailer. She told me it was no difference in returning the trailer in Eureka Kansas or bringing it back to Wichita. Come to find out, there is a $170.00 difference. I will never pick up a u-haul trailer there again. If I need one again, I will go out to Eureka and rent it from them. I will go there then drag a fucking trailer all over the country and back to Eureka before I use That location in Wichita again. I will tell everyone I know not to use that location on south Seneca.

Terrence Beard 
Rating:
3.0

Equipment was clean but one tire of the tow dolly wasn’t aired up to level, drivers side.

Christopher Schreiner 
Rating:
5.0

Customer did not leave a comment.

James Murray 
Rating:
2.0

The guy that hooked the trailer up did it wrong. It came off the ball while I was driving. I called the store. He drove out & told me it was not his fault & that it was that the company had faulty equipment. Everyone makes mistakes on the job sometime in their life. But he could not admit he messed up. Luckily it only damaged my car tag.

Patricia Crawford 
Rating:
5.0

Customer did not leave a comment.

nicki sinclair 
Rating:
1.0

Customer did not leave a comment.

Hannah Carman 
Rating:
5.0

Hand truck and furniture blankets take up needed space. Ramp is listed at 26” wide, it’s closer to 24.5”. We had a 10’ table with casters 26” apart, we couldn’t use ramp and had to lift it into truck.

Gig Resko 
Rating:
5.0

Customer did not leave a comment.

Alexis Lyons 
Rating:
5.0

Customer did not leave a comment.

Chandra Dickson 
Rating:
2.0

Fix truck.. better customer service...

Noreona Chappell 
Rating:
4.0

Customer did not leave a comment.

Hunter Stevens 
Rating:
5.0

Customer did not leave a comment.

James Abel 
Rating:
3.0

The associates weren't the friendliest in the store.

lori mosely 
Rating:
5.0

Very helpful agents. Very courteous

Robin Willson 
Rating:
5.0

Customer did not leave a comment.

Kory Meuli 
Rating:
5.0

Fast return, No muss on fuss. Best, Steve Thomas

Steve Thomas 
Rating:
5.0

Excellent customer service. Very helpful and nice!

Coral Rojas 
Rating:
4.0

Reduce long wait times at the counter

Shawn Patterson 
Rating:
1.0

My experience was horrible they give me a U-Haul that’s messed up had to get jumped 3 times. My dad had to drive from Wichita to Winfield to jump it and took 30 minutes to get it started. I was charged 160 for a u-haul that didn’t even work right .

Chasity Gibson 
Rating:
5.0

Very helpful and personable! I experienced great service

Frederick Spitzer 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Dykes 
Rating:
5.0

I got a friendly greeting and immediate service when I pulled in to the equipment return lane.

Rose Wilkerson 
Rating:
3.0

The truck was a POS. It had issues cranking and you had to turn it to ACC give it a few seconds then crank it (figured this out after having to call roadside assistance) which ended up costing me hours of the rental time. And it felt like it was going to fall apart just getting to 45 mph and the steering was extremely loose. It was as expected on cleanliness. But it added to overall anxiety/stress of the move b/c we didn't trust the truck would make it. So much so I am going with a different company for finishing the move this coming weekend.

Christy Williams 
Rating:
5.0

Good job on everything 👍

john moss 
Rating:
5.0

Customer did not leave a comment.

Evan Amos 
Rating:
4.0

Customer did not leave a comment.

Douglas Webb 
Rating:
5.0

Customer did not leave a comment.

Gregory Geer 
Rating:
5.0

Customer did not leave a comment.

Larry Elder 
Rating:
5.0

Customer did not leave a comment.

Lisa Matts 
Rating:
5.0

Customer did not leave a comment.

Gilbert Santiago 
Rating:
5.0

Customer did not leave a comment.

Paul Wikoff 
Rating:
5.0

Customer did not leave a comment.

Ralph sprayberry 
Rating:
3.0

It's the only location opened on Sunday. Although the vehicle operated well and was clean, the exterior was a bit beat up. I was charged for pads that weren't used, but a call to customer service got that corrected. Otherwise, everything else was fine.

derrick brusso 
Rating:
3.0

At drop off employee was on her phone. Left us standing inside at the counter and never came back in. Another employee had to tell us she finished checking the truck in when they found the invoice on the printer.

Ashley Fuller 
Rating:
3.0

Customer did not leave a comment.

Dustin Casebolt 
Rating:
5.0

Customer did not leave a comment.

Gregory Gillis 
Rating:
4.0

Customer did not leave a comment.

jimmy perkins 
Rating:
5.0

I rented a full vehicle transport trailer. The straps for the wheel tie-down are becoming worn at the end.

DARREN ANDREWS 
Rating:
5.0

Customer did not leave a comment.

Rebecca REID 
Rating:
5.0

The steering seemed loose in this vehicle. Possible suspension repairs may be needed. Clean and friendly place though.

Norman Dailey 
Rating:
5.0

Customer did not leave a comment.

Crystal Dupree 
Rating:
4.0

Customer did not leave a comment.

Kelly Wingfield 
Rating:
3.0

Customer did not leave a comment.

Reagan Bender 
Rating:
5.0

i was taken care of by all personel at both locations and they did and excellent job getting me set with the truck and contract and helpful about everything. the drop off locations was busy but still took care of the return quickly and effectively. All done well by uhaul employees.

GARY BLESSANT 
Rating:
5.0

Brian went above and beyond his duties to help us with our needs,he's a breath of fresh air and restores humanity in customer service 100%

Brenda Mitchell 
Rating:
5.0

Customer did not leave a comment.

SHERRY BEASLEY 
Rating:
4.0

Customer did not leave a comment.

Cristofer Bowen 
Rating:
5.0

Thank the staff for me!

Benina Cerno 
Rating:
1.0

Customer service is piss poor, everyone has attitudes

tyvieone agnew 
Rating:
5.0

Customer did not leave a comment.

Otho Browning 
Rating:
5.0

Customer did not leave a comment.

Misty Shope 
Rating:
5.0

Customer did not leave a comment.

Spencer Balint 
Rating:
4.0

I was a little surprised at what my bill came to. I'd like to have a better estimate of the actual costs, based on how long I'll have it, including mileage, taxes, and fees. I was quoted $122 at first. I extended until 10pm and was told $177. What my bill actually came up to be was a little over $248! That was a shock! I had to pay it of course, but it was troubling.

Paula Simon 
Rating:
5.0

Customer did not leave a comment.

JAMES TOMLINSON 
Rating:
3.0

Nothing

Willard Rambo 
Rating:
5.0

Don’t change

Kenneth Fehrenbach 
Rating:
1.0

No overhead lights, lock broken that is used to see inside, trucks and cars are always parked in our way to get into our rented space. We moved out due to the fact that, can't load or unload our belongings because too many rental vehicles are always in our way. Too expensive for unkept, unclean, space to rent. 149.95 plus tax. Cost too much for unkept storage

Allice Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Rivera 
Rating:
5.0

Upon calling, Brian answered all my questions in a courteous, professional manner. When picking up the U-Haul, the gentleman at the counter was friendly and professional.

Billie Jaso 
Rating:
5.0

Customer did not leave a comment.

Kasha Blanchard 
Rating:
1.0

My first time ever renting from uhaul and the lady that helped me was so respectful and nice. Shes hands down the best. Then i got into a bind and had to rent it for two more days. I had called the third day to talk to a manager and Brian Chilcote answered. I needed to ask a few questions regarding my rental for the three days. He was rude and short. Interrupted me multiple times. Talked to me like a child as well. I brought the truck back the next day and he was rude in person as well. Sharp short and in a rush to get me out the door. He wouldn't even listen to what i was saying or trying to ask and just Interrupted me again to talk over me. I would not recommend because of him. He doesn't have people skills and he shouldn't be a manager. Its totally sad for everyone else in that place. They were all friendly he was sooooo not. So thank you to the lady. I can't remember her name but she was awesome!

Sheree Knisley 
Rating:
2.0

Equipment was not clean, but it did it’s job. Staff seemed a little grumpy. When I bring the vehicle back pulled in vehicle to designated spot and followed, sign, waiting for someone to meet me to inspect the vehicle. I waited about 10 mints.

Julian Valdez 
Rating:
5.0

Customer did not leave a comment.

Jasmine Loya 
Rating:
5.0

Customer did not leave a comment.

JASON CALDWELL 
Rating:
5.0

Customer did not leave a comment.

Sarah Bearnson 
Rating:
1.0

When I went in they where nice. But I ended up having to keep it extra day the man that called me was mad and rude said he needed it back right then I said it's full the movers where not able to finish in time. He was very rude and hung up. The next morning I toke it back 3hrs early and went to the uhaul on Pawnee and got a different uhaul so I would not have to deal with him. Cost me extra time and money

Debbie Bosley 
Rating:
5.0

Customer did not leave a comment.

Terry Beal 
Rating:
4.0

Yes they are quick, grumpy men in the morning but still corjal. The thing I hate about U-Haul is they don't take into consideration weather implementations. We had like a blizzard nearly two days I can't plan around that and missed a whole day and a half of moving but couldn't get a credit discount nothing. I should have returned the truck early and rechecked it out according to them. But who wants to drive in a blizzard let alone a vehicle that's not yours. So they wouldn't adjust my bill for the weather but I got charged extra for having to keep it longer due to the weather. Either way out of my control and it sucks! 600$ for 9 days in a pickup truck that's got to be excessive! Not sure I would recommend for any moving needs that's almost the price of my rent. I'm a widowed mother of two with no family that had to move myself and two boys on limited income it really sucks, but thanks! Your ad for the moving truck with tailgate is very deceiving 20 a day my butt turns out to be 100$ a day, more people need to know about this i think so that other people arnt tricked into thinking they are getting some kind of deal.

Jeremiah Collins 
Rating:
5.0

Customer did not leave a comment.

christa bathgate 
Rating:
5.0

Faster service.

Kaesontae Boomma 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS BISHOP 
Rating:
5.0

Customer did not leave a comment.

shana tackett 
Rating:
5.0

Customer did not leave a comment.

SUSAN MARTIN 
Rating:
3.0

Customer did not leave a comment.

Frank Porrett 
Rating:
4.0

Customer did not leave a comment.

DORIS MORGAN 
Rating:
5.0

My experience at 2460 S Seneca St, Wichita, KS 67217 was a great experience unlike my experience at 5213 E Pawnee St, Wichita, KS 67218 a few weeks ago. The man moving trucks on the lot was horribly rude.

Darren Cook 
Rating:
3.0

Customer did not leave a comment.

Michael Kilmer 
Rating:
5.0

Customer did not leave a comment.

Cheyenne Luce 
Rating:
5.0

Customer did not leave a comment.

Daniel Terwilleger 
Rating:
5.0

Customer did not leave a comment.

Alfonso Cano 
Rating:
5.0

Customer did not leave a comment.

Cristina martinez 
Rating:
5.0

Customer did not leave a comment.

David Page 
Rating:
5.0

Employee's were knowledgeable, helpful and professional

Mark Johnston 
Rating:
3.0

Get my name correct on the order/receipt would be nice. And an employee doing a walk around and explanation of the rented item would be helpful as well.

Mark Richards 
Rating:
5.0

I wish all locations were this friendly, fast and effective.

Dalten LeBrun 
Rating:
5.0

Customer did not leave a comment.

Brittani Abt 
Rating:
1.0

Please make sure the vehicle is Bug free. I opened the rollback door and there were coackroches crawling all over. I took videos of them and then when I tried to switch it out the attendant acted like it was a hassle.

crystal harrington 
Rating:
5.0

Customer did not leave a comment.

TYLER MILLER 
Rating:
5.0

Customer did not leave a comment.

Charles Lee 
Rating:
1.0

Customer did not leave a comment.

Krystal Gomez 
Rating:
5.0

Customer did not leave a comment.

Phillip Wood 
Rating:
3.0

Customer did not leave a comment.

carole trapp 
Rating:
3.0

I had rented a van 10/1 for two days only was ask for one ..alternate number......then I rented the same van on 10/6 different sales person he stated I needed 2 alternate phone numbers to rent the van....I think he was be difficult and rude towards me cause he didn't like me for some reason....so does uhaul require one or two persons alternate phone # or just one.....I rent from uhaul all the time ....this attended should be aware not to be judging ppl by how they look...cause I can take my business elsewhere

Bernabe Gonzales jr 
Rating:
5.0

Customer did not leave a comment.

David Forsberg 
Rating:
3.0

Vehicles are cleaned from previous renter....

Bernabe Gonzales jr 
Rating:
4.0

The agent was very good and really helped the process to obtain a auto carrier.

Randall Lair 
Rating:
5.0

Customer did not leave a comment.

Jerry Estell 
Rating:
5.0

Customer did not leave a comment.

Kyaree Dijae 
Rating:
5.0

All was amazing!! But was a little upset with pulling money out off my account twice 🤔yes it still pending & sure it will be corrected

toney powell 
Rating:
5.0

Great service

Edward White  |  First Impressions 
Rating:
2.0

My unit was broken in to 4 times. The first 3 I didn't have to insurance. I finally purchased the insurance and when the my unit was broke in to again the manager told me that if I find a claim he would dispute it because my lock supposedly wasn't in the right place.

Kristi Mays  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin Simpson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin Simpson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRADLY WRIGHT  |  Overall Experience 
Rating:
4.0

ALITTLE confusion but all in all a good experience!! Thank you U-HAUL

Nathan Rosten  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

RUSSELL ATKINSON  |  First Impressions 
Rating:
3.0

I did not like u haul putting their lock on my unit and I had to wait for them to unlock my rented unit. They always had a truck that was broke down parked in front of my unit, again I had to wait to have it moved so I could get into my unit. They lost the key to their lock and they had to cut off their lock. The parking lot had nails, screws and wire/metal laying all around the parking lot.

SHELLY ANN Taylor  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHELLY ANN Taylor  |  First Impressions 
Rating:
5.0

Chris the GM on Seneca St in Wichita Kansas was amazing! Super helpful and made our checkout easy. He deserves a promotion and Uhaul is lucky to have him 🤙🏽

William Boak  |  Overall Experience 
Rating:
5.0

The staff was more than helpful. They went out of their to help you. I would use uhaul again

terry schwartz  |  Overall Experience 
No reviews have been submitted for this location.

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