I book for 1 day they charge me for 2 days and also they charge me 16 dollar for fuel unbelievable
Satnam SCustomer Reviews for U-Haul at Westview
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Whoever that guy was working there, he is amazing at his job. He makes U-Haul look good. He gave great service in a packed store, that’s true customer service.
koffi sOffer discounts for frequent equipment renters.
Ancil WMatthew was very professional and helpful. He also was very pleasant . I had a great experience, I would definitely refer Uhaul..
Kenya GUnfriendly staff and the vehicles fuel tank was was nearly empty. I filled it up and was no reimbursed for the amount the car exceeded what was in there.
ANDREW ANothing everything was OK
Nicole JBy far the best location in Maryland. I promise you. You’ll be satisfied by the staff and Damien
Davy POne of the employees asked for food during check out and another asked for tip during the return. When denied tip the employee was so rude. Will never rent from this location.
Amit KGreat customer service!!
Rocquel AExcellent customer service. He is amazing
Franstine KPlease take the trucks for a test drive before letting someone else drive them. My husband had a hard time keeping the truck from veering into the other lane. The steering wheel shook the entire trip. He had to white knuckle it the whole 90 minute drive to PA. When we turned it in, they said they would give it a test drive. She even said it was one of the NEW trucks!
maria mThe claim that it would only cost 19.95 was duplicitous.
Brian SRude and mean customer service
asiya zPoor customer service rude
asiya zMatthew at the catonsville location was Awesome.
demond mNothing
Sharon BThe staff at Catonsville was friendly and professional.
Carey FCustomer Service Representatives are professional.
richard rStaff was amazing thank you Antoine was great help !
Desire SExtremely accommodating and customer focused. I had to update/change my reservation multiple times due to weather changes and they took care of everything and even found a way to make it more cost effective.
Randy HEverything good service was great big up everyone
Joleen JI waited three hours for someone to show up, they never did even though the location was supposed to be open. Luckily someone on the U-Haul customer support line got me a vehicle. Horrible experience at the location.
Joshua BThe store advertised to be open at 9am on front door. Dropped off at 10:30 and store was not open yet....many irate customers. I was able to do 24/7 drop off with the app.
Joseph SJust one simple note have your crew clean the inside of the windshield a little better in this colder weather the windshield likes the fog up on the inside and if it’s not clean, it’s like looking through Venetian blinds.
James OThe guy was very rude and very slow.
Besnik LVery poor service, extremely slow and did not answer all my questions and did not show me anything about the function of the trailer
Greg LMy van was towed on1/9/2024 at 8am. My return date was 1/9/2024 at 130pm. I talked to the cantonsville location, explained to him what was going on. He said he didn't send a tow am I sure it was U-Haul because I didn't have to return it until 130 today. I said yes he told me he would make some calls, he called back and said someone sent a tow because it was extended until the 9th but in fact it was. Also they said I drive 1400 miles. That's a complete lie I drive back and forth the work nothing more and maybe a market run. I probably drove about maybe 200 miles. This I've never experienced nothing like this in my life. The lady that actually got the towed I spoke with her and she said I didn't pay FALSE FALSE. I have proof of paying and also proof that the van was extended until 1/9/2024 at 130pm
tynisha wTHe price of rental was based on 4 days, I only needed it for 2 days. Over priced.
Joni AN/A
Lester BBoth associates that were working when I picked up the truck and returned it were very friendly & helpful. I will be using this location again in a few weeks.
James SReturned equipment two days early. Three employees were on their cell phones completely disinterested that a customer was there. Reported alignment problem, but they seemed unconcerned. Received call from corporate about returning the truck, which alerted me that this location had not even bothered to report the return. Probably still on their cell phones.
Sundjata iCustomer service was truly amazing on Friday night as well as Saturday morning. They went above and beyond for me. A++++
PATRICK SLonge wait time is a problem. Only one staff on site.
Javier DStaff was very helpful and Polite
Taranda BThe customer service was horrible. The artendant's attitude was awful. No smile, no acknowledgements, no eye contact. Terrible.
Patrick JGreat customer service
Vida GAll I can really can say is I was not happy with the customer service. The 2 girls that worked there was not friendly at all to me. That's the way I felt. And when they finish my order. They had me go into the parking lot to look for the truck that they rented to me. I just didn't think that was the Professional at all. I would not refer anyone to that location. can
Herbert MHave more staff one duty. When I arrived to pickup my truck at 10:00 am there was on female on duty who had to stop waiting on customers in line to assist other customers outside to include myself. Although she provided a great customer service I didn't find this acceptable for good customer service. When I returned my truck around 4:45 p.m. there were at least 4 staff working but no customers in the building.
Lisa GWestview is near my Home and if I need a Haul that where I choose , Not only because of Location it that Customer service you get there , Easy Pick up or Drop off .
Gregory AThey need to have more than 1 person working the entire store. This is Catonsville’s MAIN uhaul location it is pathetic the amount of time that you have to wait to even get to the counter, let alone get hooked up etc. Also parking is a nightmare!
Andrew WAdd an extra staff personal during peak hours.... wait times are often long
Joseph HGreat customer service. The guy who checked us in ( sorry didn’t get his name) was under alot of pressure and was working by himself but very professional and proficient.
Angela MThe gentleman, my apologies for not recalling his name, was extremely helpful, professional, knowledgeable, patient, and polite. He acknowledged everyone and handled a situation very delicately and courteously. He explained that the reason the system pushed out returning the Cargo van at another location was that such transportation cannot be a one-way trip. He gave me another option, which saved me time and subsequently cost, which is why I'm lable to use U-Haul two more time this month.
FELICIA LGreat customer service. Quick rental return.
Levita LMore parking space for customers @the site
Jeanette HThere was no one in the U-haul store when I arrived, exactly at my reservation time, but there were 10+ people in line waiting. After a while, one of the customers left and brought an employee back. She was the only employee and she began processing all the customers. It took over an hour to get my rental. Also, many of the pictures of the van did not capture some of the minor damage that was there before I rented the van.
Sara LCONTINUE DOING WHAT YOUR DOING.....FROM THE OWNER TO THE COMPLETE INSTALL OF THE HITCH ON MY VEHICLE..GREAT JOB.....
roderick pThe guy who waited on me was competent and personable. But he was the only employee on duty, and he needed help. At least one more person, probably two. Long wait times. The big problem, however, is there is nowhere to leave your car when you arrive to get your truck. The only parking is 100 yards away in a shopping center, requiring you to walk across 6 lanes of heavy traffic moving at 40-50 mph.
Andrew MPerhaps i should have rented a larger truck so that only one trip would have been necessary and I might have saved money on gas
John B