Customer Reviews for U-Haul at Western Ave

4,548 reviews

4167 S Western Av   Los Angeles, CA 90062
(South of King Blvd @ 42nd st, Limited Parking available while on site )

(323) 295-6122

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(323) 295-6122

4167 S Western Av
Los Angeles, CA 90062
(South of King Blvd @ 42nd st, Limited Parking available while on site )

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Romeo Rios 
Rating:
1.0

That truck tt1629 is in real bad mechanical shape.the front end is real bad the front dusc brakes needs to be replaced it vibrates whenever you apply the brakes.the universal joints needs to be replaced too.that truck is a safety hazard.beware

MARK JONES 
Rating:
5.0

Customer did not leave a comment.

Jerzan Torrez 
Rating:
5.0

You are doing great.

TED SMITH 
Rating:
5.0

Excellent customer service

Christine Nolan 
Rating:
5.0

Customer did not leave a comment.

Wesley Ling 
Rating:
4.0

I was upset to learn that I could not be reimbursed for the severe gas overage I provided. The gas level was slightly above half when I picked the truck up and I returned in on full. I’m so used to the trucks being on full when I rent them that I returned it on full by good habits.

Vanetta Smith 
Rating:
5.0

Customer did not leave a comment.

Romeo Rios 
Rating:
5.0

Customer did not leave a comment.

ildefonso gonzales 
Rating:
4.0

Fix your app. Not easy to use

Jose Devora 
Rating:
4.0

Customer did not leave a comment.

Vincent Johnson 
Rating:
5.0

Delroy was the best ,he was working by his self ,got everyone ,out ,was very professional

Janice Lockett 
Rating:
5.0

Great Manager Great team

Paul Weiser 
Rating:
5.0

Customer did not leave a comment.

Romeo Rios 
Rating:
5.0

This site is always prepared with helpful staff

Judith Starr 
Rating:
3.0

Customer did not leave a comment.

DEVOUX GRANT 
Rating:
5.0

Customer did not leave a comment.

christopher mcnair 
Rating:
5.0

Customer did not leave a comment.

nawras alsman 
Rating:
5.0

Customer did not leave a comment.

kevin Trapp 
Rating:
5.0

This location has great employees, but doing everything by themselves.

Jean Akre 
Rating:
5.0

Customer did not leave a comment.

Otis Hawkins 
Rating:
5.0

Customer did not leave a comment.

Kira Kalteis 
Rating:
5.0

Customer did not leave a comment.

Heriberto Duran 
Rating:
5.0

Customer did not leave a comment.

Julio Cesar Garcia 
Rating:
5.0

Customer did not leave a comment.

John OConnor 
Rating:
5.0

Customer service was above and beyond!!!

JUSTIN DELEON 
Rating:
5.0

Customer did not leave a comment.

Nicole Hall-Reed 
Rating:
5.0

Customer did not leave a comment.

Martin Sanchez 
Rating:
5.0

Everything went well thank you

dino russell 
Rating:
5.0

Customer did not leave a comment.

SHERYLLE HORTON 
Rating:
5.0

It was an easy process to pick up and drop off the tow dolly we rented. The app is super helpful!!

Noemi Corona 
Rating:
5.0

You can be sure to have customers check for any damages before driving the vehicle or using the equipment.

Arthur corbin 
Rating:
5.0

My only problem was how fees was charged but my overall experience was great I would recommend this location all the gentlemen were great kind and very helpful

emerald pritchett 
Rating:
3.0

I had to wait over two hours to have my trailer ready. The two trailers they had available for one way transport had bad tire. This could have easily been prevented if they had been inspected ahead of time. You would think for the size of the store they would have a tech available to do simple tire changes

Armando Reyna 
Rating:
5.0

Super helpful friendly staff

Aaron Turner 
Rating:
5.0

Best U-Haul place I’ve been to

Omarion Wells 
Rating:
5.0

The employee worked hard to meet my needs. I appreciate his efforts.

Mark Hancock 
Rating:
5.0

Customer did not leave a comment.

James Jones 
Rating:
5.0

My service was REALLY great

DWAYNE PARKER 
Rating:
5.0

Customer did not leave a comment.

Reyhaneh Shariatian 
Rating:
5.0

👍👍👍👍👍👍

vicente alfaro 
Rating:
5.0

Delroy was amazing, the location was a little short staffed, but he was still quick & efficient. Give Delroy a raise! Thank you.

Vanessa Murrieta 
Rating:
5.0

The best service

Andrik Fierros 
Rating:
5.0

Customer did not leave a comment.

Wilson De 
Rating:
5.0

Customer did not leave a comment.

Jerzan Torrez 
Rating:
5.0

The black dude with dreads working the counter has impeccable work ethic and communication skills. There was a line of people and he was working two registers at the same time while keeping an engaged conversation going. Give that man a raise or promotion.

Richard Sanchez 
Rating:
5.0

Very friendly people

Jean Akre 
Rating:
5.0

Customer did not leave a comment.

Diontre Gobert 
Rating:
4.0

Customer did not leave a comment.

Alexander Devaux 
Rating:
1.0

I examin

Samuel Americano 
Rating:
5.0

Customer did not leave a comment.

Michelle Fortune 
Rating:
5.0

Customer did not leave a comment.

rafael ventura 
Rating:
5.0

Excellent service. Nothing to improve

GERARDO TORRES 
Rating:
5.0

Customer did not leave a comment.

Frances Wong Freund 
Rating:
5.0

The person who helped me, Cesar was just amazing. The trailer wires had been damaged and he was able to quickly repair them. Very helpful and friendly. Great experance.

David Steinitz 
Rating:
4.0

Customer did not leave a comment.

Dwayne WYATT 
Rating:
5.0

Very good

Alganesh Adhanom 
Rating:
1.0

The uhaul I got smelled like cigarettes smoke the uhaul had broken ac vents and overall worst uhaul experience I would never rent form this uhaul again And also my reservation was not ready when I arrived

Maria Romero 
Rating:
5.0

Ur ok

Jozine MCGEE 
Rating:
5.0

Customer did not leave a comment.

Michael Palaniuk 
Rating:
5.0

Customer did not leave a comment.

Mario Ardon 
Rating:
5.0

Overall the Truck was very clean and running smoothly. But on the return service was Bad wouldn’t recommend friends r family.

Rufus Wilson 
Rating:
5.0

Very happy with the rental

MAttie Wren 
Rating:
5.0

The manager is very knowledgeable and experience and also as his workers they take pride in the work and very pleasant

YANCY BOYD 
Rating:
5.0

I thanks the staff who assisted me, They were very kind. Now I now that I have a affordable truck whenever I will need. Thanks

Rodolfo Quinteroz 
Rating:
2.0

More associates with better knowledge of the facility and surrounding areas

REUBEN CASANOVA 
Rating:
5.0

Knowledgeable, patient, kind customer service

SABRIGA TURGON 
Rating:
1.0

I originally reserved a 16 inch which ever one is $19.99 but once I got there I noticed it was small so I asked the customer service rep if I could exchange my reservation for a bigger size. He then explained all the bigger sizes were reserved. So I left to go to my storage and realized that the U-Haul was just too small. I then called the U-Haul center to see where I could find a bigger one and he explained they had some at the same place I was told they were all reserved. When I got there the young man man stated I asked for a 15 inch which is why he told me they were all reserved. I then told him he is lying I never told him what size I simply asked if I could have a bigger one. Now I have to dispute a double payment and a waste of my time and day.

Keisha Sawyer 
Rating:
5.0

Customer did not leave a comment.

Michelle Fortune 
Rating:
5.0

My pick up was easy. The front desk agent in the morning was very professional and accomadating. My drop off was also easy. The agent was very professional and accomadating. I would used this location again.

Donna Gilford 
Rating:
5.0

The only down fall was I felt the alignment on the truck was not stable. I was so terrified to drive. It was a lot of wobbling, during my experience. But the ladies that helped me were great!

PORSCHEA GAMBRELL 
Rating:
5.0

Customer did not leave a comment.

MAttie Wren 
Rating:
5.0

Customer did not leave a comment.

VICTOR CRUZ 
Rating:
4.0

Customer did not leave a comment.

Ubelda Martinez 
Rating:
5.0

Customer did not leave a comment.

Miguel Gutierrez 
Rating:
4.0

Customer did not leave a comment.

London Dior Chapel 
Rating:
5.0

Excellent

Leonardo Vargas 
Rating:
5.0

Customer did not leave a comment.

JAIE DAVIS 
Rating:
4.0

The truck in which I rented was missing a windshield wiper for the driver side. It was raining when I was driving the vehicle. Which, as you know, is very dangerous for myself and other drivers due to the fact of low visibility when driving.

LENARD STATEN 
Rating:
5.0

Customer did not leave a comment.

Randall Prudhomme 
Rating:
5.0

Customer did not leave a comment.

Joseph Bahador 
Rating:
5.0

lm satisfaction with service anb Ecuiment l give dem 100 point

OSCAR POLANCO 
Rating:
5.0

Very good

Bryan Lopez 
Rating:
5.0

Customer did not leave a comment.

Robert Rodriguez 
Rating:
5.0

Keep up the EXCELLENT CUSTOMER CARE!

Toni Vanterpool 
Rating:
5.0

Customer did not leave a comment.

Derek Taylor 
Rating:
5.0

Customer did not leave a comment.

natalie valentine 
Rating:
4.0

Customer did not leave a comment.

Brevan Reyher 
Rating:
5.0

Everyone was nice and very attentive.

Jessica Alvarez 
Rating:
5.0

The receptionists were quick to find my reservation and even faster to help me turn my vehicle back in! Much appreciated!

DANIEL MENDEZ 
Rating:
5.0

Customer did not leave a comment.

Mario Ardon 
Rating:
3.0

Rent clean vehicles

Roberto Romo 
Rating:
5.0

Check out was fast and easy and the rental price was less than I expected.

eric wiley 
Rating:
4.0

Somehow the staff are extremely lethargic as if they would rather be someplace else.

Judith Starr 
Rating:
5.0

Everything was great!

Bernice Noflin 
Rating:
5.0

Fast and friendly service. Excellent customer service. Thank you for making this so easy

timykee toney 
Rating:
1.0

U-Haul had the wrong mileage recorded and charged me for 28 miles and I drove only 9 miles. They charged me an additional $30.00. I had to dispute it and now I have to wait and call back the next day to get my refund, and that's if I remember.

Petahyah Little 
Rating:
5.0

Staff was friendly and helpful

Bobby Gonzalez 
Rating:
4.0

i would recommend this location to a friend.

Maurice White 
Rating:
5.0

Customer did not leave a comment.

Joanna Bender 
No reviews have been submitted for this location.

Additional Services at this Location

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