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Romeo RiosCustomer Reviews for U-Haul at Western Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
That truck tt1629 is in real bad mechanical shape.the front end is real bad the front dusc brakes needs to be replaced it vibrates whenever you apply the brakes.the universal joints needs to be replaced too.that truck is a safety hazard.beware
MARK JONESYou are doing great.
TED SMITHExcellent customer service
Christine NolanI was upset to learn that I could not be reimbursed for the severe gas overage I provided. The gas level was slightly above half when I picked the truck up and I returned in on full. I’m so used to the trucks being on full when I rent them that I returned it on full by good habits.
Vanetta SmithFix your app. Not easy to use
Jose DevoraDelroy was the best ,he was working by his self ,got everyone ,out ,was very professional
Janice LockettGreat Manager Great team
Paul WeiserThis site is always prepared with helpful staff
Judith StarrThis location has great employees, but doing everything by themselves.
Jean AkreCustomer service was above and beyond!!!
JUSTIN DELEONEverything went well thank you
dino russellIt was an easy process to pick up and drop off the tow dolly we rented. The app is super helpful!!
Noemi CoronaYou can be sure to have customers check for any damages before driving the vehicle or using the equipment.
Arthur corbinMy only problem was how fees was charged but my overall experience was great I would recommend this location all the gentlemen were great kind and very helpful
emerald pritchettI had to wait over two hours to have my trailer ready. The two trailers they had available for one way transport had bad tire. This could have easily been prevented if they had been inspected ahead of time. You would think for the size of the store they would have a tech available to do simple tire changes
Armando ReynaSuper helpful friendly staff
Aaron TurnerBest U-Haul place I’ve been to
Omarion WellsThe employee worked hard to meet my needs. I appreciate his efforts.
Mark HancockMy service was REALLY great
DWAYNE PARKER👍👍👍👍👍👍
vicente alfaroDelroy was amazing, the location was a little short staffed, but he was still quick & efficient. Give Delroy a raise! Thank you.
Vanessa MurrietaThe best service
Andrik FierrosThe black dude with dreads working the counter has impeccable work ethic and communication skills. There was a line of people and he was working two registers at the same time while keeping an engaged conversation going. Give that man a raise or promotion.
Richard SanchezVery friendly people
Jean AkreI examin
Samuel AmericanoExcellent service. Nothing to improve
GERARDO TORRESThe person who helped me, Cesar was just amazing. The trailer wires had been damaged and he was able to quickly repair them. Very helpful and friendly. Great experance.
David SteinitzVery good
Alganesh AdhanomThe uhaul I got smelled like cigarettes smoke the uhaul had broken ac vents and overall worst uhaul experience I would never rent form this uhaul again And also my reservation was not ready when I arrived
Maria RomeroUr ok
Jozine MCGEEOverall the Truck was very clean and running smoothly. But on the return service was Bad wouldn’t recommend friends r family.
Rufus WilsonVery happy with the rental
MAttie WrenThe manager is very knowledgeable and experience and also as his workers they take pride in the work and very pleasant
YANCY BOYDI thanks the staff who assisted me, They were very kind. Now I now that I have a affordable truck whenever I will need. Thanks
Rodolfo QuinterozMore associates with better knowledge of the facility and surrounding areas
REUBEN CASANOVAKnowledgeable, patient, kind customer service
SABRIGA TURGONI originally reserved a 16 inch which ever one is $19.99 but once I got there I noticed it was small so I asked the customer service rep if I could exchange my reservation for a bigger size. He then explained all the bigger sizes were reserved. So I left to go to my storage and realized that the U-Haul was just too small. I then called the U-Haul center to see where I could find a bigger one and he explained they had some at the same place I was told they were all reserved. When I got there the young man man stated I asked for a 15 inch which is why he told me they were all reserved. I then told him he is lying I never told him what size I simply asked if I could have a bigger one. Now I have to dispute a double payment and a waste of my time and day.
Keisha SawyerMy pick up was easy. The front desk agent in the morning was very professional and accomadating. My drop off was also easy. The agent was very professional and accomadating. I would used this location again.
Donna GilfordThe only down fall was I felt the alignment on the truck was not stable. I was so terrified to drive. It was a lot of wobbling, during my experience. But the ladies that helped me were great!
PORSCHEA GAMBRELLExcellent
Leonardo VargasThe truck in which I rented was missing a windshield wiper for the driver side. It was raining when I was driving the vehicle. Which, as you know, is very dangerous for myself and other drivers due to the fact of low visibility when driving.
LENARD STATENlm satisfaction with service anb Ecuiment l give dem 100 point
OSCAR POLANCOVery good
Bryan LopezKeep up the EXCELLENT CUSTOMER CARE!
Toni VanterpoolEveryone was nice and very attentive.
Jessica AlvarezThe receptionists were quick to find my reservation and even faster to help me turn my vehicle back in! Much appreciated!
DANIEL MENDEZRent clean vehicles
Roberto RomoCheck out was fast and easy and the rental price was less than I expected.
eric wileySomehow the staff are extremely lethargic as if they would rather be someplace else.
Judith StarrEverything was great!
Bernice NoflinFast and friendly service. Excellent customer service. Thank you for making this so easy
timykee toneyU-Haul had the wrong mileage recorded and charged me for 28 miles and I drove only 9 miles. They charged me an additional $30.00. I had to dispute it and now I have to wait and call back the next day to get my refund, and that's if I remember.
Petahyah LittleStaff was friendly and helpful
Bobby Gonzalezi would recommend this location to a friend.
Maurice White