Customer Reviews for U-Haul at West 7th

9,154 reviews

2150 W 7th Ave   Eugene, OR 97402
(Intersection of W 7th Ave and W 7th Place, Customer parking is extremely limited. Please plan accordingly.)

(541) 686-1755

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(541) 686-1755

2150 W 7th Ave
Eugene, OR 97402
(Intersection of W 7th Ave and W 7th Place, Customer parking is extremely limited. Please plan accordingly.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I have rented several pieces of equipment from this location. They have always had everything ready when I arrived.

Mark Weller 
Rating:
5.0

Customer service is amazing.

JONATHAN HOLMES 
Rating:
5.0

Friendly and helpful staff. Rented a pickup. Worked great. Did everything I needed to do in the 4 hour window.

Ben Molin 
Rating:
5.0

The Uhaul employee was fast and efficient and I really appreciated that.

THOMAS STAPLETON 
Rating:
5.0

Very fast and easy.

Kevin Bruce 
Rating:
3.0

They charged me $10 extra than before and I only moved a distance of 9 miles total. The truck was dirty.

tony Ontiveros 
Rating:
4.0

Every person that helped us was knowledgeable and helpful

Brien Voll 
Rating:
5.0

Customer did not leave a comment.

Deeann Baxter 
Rating:
5.0

Customer did not leave a comment.

Steve Dahill 
Rating:
1.0

Overcharged for fuel even though they gave the van over with less than needed fuel and it wasn’t below the threshold. This location is ass. The employees don’t give a fuck except to over charge incorrectly for a company that probably isn’t paying them more to do so. Nice one!

Brett Stewart 
Rating:
5.0

Customer did not leave a comment.

john koelling 
Rating:
5.0

Customer did not leave a comment.

Nancy Hassman 
Rating:
5.0

Customer did not leave a comment.

Randy Chambers 
Rating:
5.0

Quick and efficient

Titus Neeley 
Rating:
4.0

Customer did not leave a comment.

Yehuda Fox 
Rating:
5.0

Everyone at this location is always so helpful. Especially Token who loves Hobbits!

Heidi Coulter 
Rating:
5.0

Great service & excellent equipment.

Douglas Herman 
Rating:
5.0

Staff were great - attentive and ready to help get us set up and on our way. :) Thanks!!

Jon Debban 
Rating:
5.0

Great service and products!

Robert Cerince 
Rating:
5.0

Customer did not leave a comment.

Troy Derrickson 
Rating:
5.0

Customer did not leave a comment.

Mark Weller 
Rating:
5.0

Customer did not leave a comment.

Laurie NIELSON 
Rating:
4.0

Customer did not leave a comment.

Marlene Monette 
Rating:
3.0

Customer did not leave a comment.

James Watson 
Rating:
4.0

Customer did not leave a comment.

James Colton 
Rating:
4.0

Customer did not leave a comment.

Kevin Marino 
Rating:
5.0

Customer did not leave a comment.

Tyler Arthurs 
Rating:
5.0

Efficient, professional and clean restroom! Also, follow-up with main U-Haul phone was a breeze.

Marie Desmond 
Rating:
5.0

inside cab was a little dirty and windshield needed a good cleaning on the inside

CHAD BORDES 
Rating:
5.0

Customer did not leave a comment.

Roy Brown 
Rating:
5.0

Everything was seamless.

Mark Weller 
Rating:
5.0

Customer did not leave a comment.

James Watson 
Rating:
5.0

Customer did not leave a comment.

Todd Ziglinski 
Rating:
5.0

very good service - thanks

James Luzzi 
Rating:
5.0

The experience was very good. The vehicle was clean in good working shape and the customer service excellent.

John Fletcher 
Rating:
5.0

Customer did not leave a comment.

Jordin Leslie 
Rating:
5.0

Use online order. Saves huge amount of time!

Karen Smestad 
Rating:
5.0

Helpful, efficient crew...

Paul Schultz 
Rating:
5.0

Customer did not leave a comment.

Dana Wagner 
Rating:
1.0

The male worker was rude. I will never rent from this location again. I told my friend not to rent from here.

Tomiko Schmoe 
Rating:
1.0

The owner is the worst type of person imaginable. Over charges then when your card does not go Thru first try. Get in your personal space threatens violence as if he's some kinda Rambo type character. Do not use for any reason!!!

Anthony Pearia 
Rating:
4.0

Customer did not leave a comment.

Marion Clark 
Rating:
5.0

Customer did not leave a comment.

Mike Broden 
Rating:
5.0

Customer did not leave a comment.

Douglas Cheney 
Rating:
5.0

Customer did not leave a comment.

JONATHAN HOLMES 
Rating:
5.0

Customer did not leave a comment.

Jerremy Nunnenkamp 
Rating:
5.0

Justin was super helpful

Kevin Bloom 
Rating:
5.0

Customer did not leave a comment.

James Brown 
Rating:
4.0

The truck I had leaked alot abd my boxes and furniture got wet

duncan granero 
Rating:
5.0

I appreciate the folks that work hard. Dropping off the trailer took longer than picking it up. I finally just unhooked it from my rig and put it back where it had been when I picked it up. Probably shouldn’t have but the folks around there had a lot going on. They might be under staffed. I was happy to help out.

Steve Pohl 
Rating:
5.0

Customer did not leave a comment.

Demian Mckibben 
Rating:
5.0

Customer did not leave a comment.

DAN TERRY 
Rating:
4.0

Service was good. Equipment was as expected. The one issue was that the "service air bag light" came on during my use of the truck. However, that may have been the first time it appeared, or the previous customers didn't report it.

Wayne Seamans 
Rating:
5.0

Token was great again, I rent here regularly. He was super busy when I got there but got me outta there as fast as possible. Sam was nice as always. Kept me company while I was there.

Kevin Bruce 
Rating:
5.0

Competent & Friendly staff! Trailer tracked / towed perfectly. Hookup was done correctly and quickly. Staff had a sense of humor.

Gary Lane 
Rating:
5.0

Customer did not leave a comment.

Barbara Jonas 
Rating:
5.0

Customer did not leave a comment.

Kathleen Tripp 
Rating:
4.0

Customer did not leave a comment.

Gail King 
Rating:
3.0

The attendant I had was phenomenal!!! Knowledgeable and took the time to show me how to hook everything up. I give her a 10/10. My only complaint is the parking lot is extremely tight and difficult to maneuver for someone who does not have much experience towing a trailer.

Hayley Sykes 
Rating:
5.0

Customer did not leave a comment.

Bradley Powell 
Rating:
4.0

The only thing I can think of to improve this place would be to have more space for vehicles. When I really turned the van, there were probably six or eight other in line, and it took up the whole place. The guys who work there for very courteous and efficient

Karen Lawrence 
Rating:
5.0

Perfect

DONNA MARTINEZ 
Rating:
4.0

Token was awesome great customer service

Chelaye Taylor 
Rating:
4.0

Friendly staff :)

Eva Trevarrow 
Rating:
5.0

It went great as usual. Token was super nice and quick. Sam is awesome also. :) great location. I travel an extra few miles to rent from them.

Kevin Bruce 
Rating:
5.0

Customer did not leave a comment.

Christopher Hoarau 
Rating:
5.0

Fast and clear expectations.

Tyler Arthurs 
Rating:
5.0

Both staff working were extremely friendly and attentive and I will definitely recommend that location to friends and family!

Caroline Jones 
Rating:
4.0

I rented a van. The inside was clean, however the outside could have been washed.

dan lybargar 
Rating:
5.0

Token was great to work with!

onya dobrowolski 
Rating:
5.0

Justin and the team are excellent. I've rented from many dealers, and this store is the best. I have 5 or 6 choices, and they are always courteous and attentive.

Allen Breed 
Rating:
5.0

Quick check-in and check-out. Staff helpful and knowledgeable. Equipment well-maintained and the type of truck I needed was available. Great service — thanks!

Jack Phelps 
Rating:
5.0

Roger and Token were a big help and ensured that my move was successful and low-stress. Very thankful for this service!

Jordan Ritter 
Rating:
4.0

Customer did not leave a comment.

William McClure 
Rating:
5.0

Customer did not leave a comment.

Ethen Greger REALTOR 
Rating:
5.0

My transaction was easy and smooth. I was treated with respect and was given all of the information I needed and required. Bonus was the dog in the office, so sweet and a friendly surprise, good boy!

Terrance Stone 
Rating:
5.0

Customer did not leave a comment.

miguel ortiz 
Rating:
5.0

Customer did not leave a comment.

Michael Garced 
Rating:
5.0

I rent trucks here frequently, always a very easy and quick process.

Kevin Bruce 
Rating:
5.0

Years ago I dropped off a rental at this location. I returned because they were professional and showed me everything I needed to know. They explained everything in a way I understood. I would recommend this store to anyone asking for a recommendation.

Jeffrey Fenneran 
Rating:
5.0

Customer did not leave a comment.

Christopher Juaton 
Rating:
5.0

Tonkin is the best and I love his dog!!!!!!!

Charles Godwin 
Rating:
5.0

Token and Justin are always the best with helping and providing excellent communication with questions.

Samantha Clark 
Rating:
5.0

I really don’t think there is much more that can be done in my opinion

Robert Dimich 
Rating:
3.0

Customer did not leave a comment.

Laura Moore 
Rating:
4.0

Customer did not leave a comment.

Heather Smith 
Rating:
5.0

Great customer service

Taras Tsyrkun 
Rating:
5.0

Justin was on his game!! Thanks buddy~

James Whaley 
Rating:
5.0

Staff was so nice and helpful

Juanita Jung 
Rating:
5.0

The staff the checked me out and in were very friendly. Great service!

Shannel Martinez 
Rating:
4.0

Token does a great job. Gets you right in and out. Always helpful.

Allen Breed 
Rating:
5.0

Just want to say thanx to the manager of the west 7th street haul. In eugene, oregon.

Nikia Modrell 
Rating:
4.0

Token was great at explaining and correcting the issues we had. Thank you.

Nathan Casanova 
Rating:
5.0

Very nice friendly staff. Helpful and experienced enough to anticipate your needs and did everything necessary to get me on my way and off to my successful event I had to take care of.

Rich Watson 
Rating:
5.0

Excellant customer service

Kristina Klepper 
Rating:
5.0

Justin was the best U-Haul employee I have ever encountered. He was very attentive and handled all of our needs in an odd situation with grace and dignity. He was able to multi task and help check-in other customers at the same time while continuing to help us and never making anyone feel ignored. A+ to Justin. If the world had more people like you it be a better place.

Adam Morgan 
Rating:
5.0

The staff were fun and energetic, especially at 7 in the morning. Drop off was as smooth as can be for how busy it was. Best U-Haul experience to date!

Cody Trafton 
Rating:
5.0

Helpful sales agent

Francesca Steele 
Rating:
5.0

Satisfies my new-car fantasy....

Paul Schultz 
Rating:
5.0

Friendly people Great location Very clean vehicles

Scott Barnes 
Rating:
5.0

Everything was pro all the way Good Job U-Haul!

Michelle Symington  |  Overall Experience 
Rating:
4.0

GO Uhaul!

Georgia Shields  |  Overall Experience 
Rating:
5.0

The people who work for U-Haul at West 7th are great. My U-Box was late due to issues with the shipper in Texas. The team in Eugene resolved the problem and expedited delivery - they're awesome!

Steve Butt  |  Overall Experience 
Rating:
5.0

We used the U-Boxes, they worked great and will use them again if the need arrives.

Terrie Hand  |  Overall Experience 
Rating:
5.0

Just moved to Eugene from out of state, and the kind people at U-haul treated us like locals. We feel appreciated and welcome, like family. U-box is our go-to method for moving, from now on! Thank U

LUKE JOHNSTON  |  Overall Experience 
Rating:
3.0

Facility is hard to find, not a good place if you wanted to go after dark (safe). Office looks make shift not professional. The girls working were awesome.

Christine McCullough  |  Overall Experience 
Rating:
4.0

Everything was great, but I really do dislike surveys.

susan bryant  |  Overall Experience 
Rating:
4.0

Friendly and professional. Thx again!

Robert Berry  |  Overall Experience 
Rating:
5.0

Perfectly happy with everything!

Kelly Miles  |  Overall Experience 
Rating:
4.0

Everything was great, but I was not called before delivery of the box to my packing address. Therefore, I did not know when it would arrive, and I called and could not set a time for drop off.

Amanda Liverette  |  Overall Experience 
Rating:
5.0

👍🏻

Tyler Eck  |  Overall Experience 
Rating:
5.0

My two UBoxes were dropped off on a Friday and picked up the next day. The entire process was very smooth and professional. Good job!

samuel greer  |  Overall Experience 
Rating:
4.0

We had a great experience. Staff is very friendly and helpful. thank you

elisangela Young  |  Overall Experience 
Rating:
5.0

Kathy was very helpful and great to work with. Thank you.

Douglas Sattler  |  Overall Experience 
Rating:
5.0

The people were very professional and very helpful during the whole process.

Cheryl Huston  |  Overall Experience 
Rating:
5.0

Jen was absolutely amazing! She was kind, professional, thorough, knowledgeable, and sooooo helpful! She was so sweet with our 3yo son, and he will be talking about the 'big orange boxes' forever! TY!

Carolyn Suliman  |  Overall Experience 
Rating:
5.0

Never in office. We had a ubox delivered to our apartment and picked up after we emptied it. Service was excellent. Thanks

Joseph Waltasti  |  Overall Experience 
Rating:
5.0

We rented a UBox and customer service was top-notch! Prompt and exact delivery and pick-up. We would recommend and use U-Haul again .

tamara harames  |  Overall Experience 
Rating:
1.0

Terrible will never rent storage space again.

renee dosch  |  Overall Experience 
Rating:
5.0

Kathy was very helpful in making our u-box available for us. We had 5 boxes at her facility and every time we came to the facility she was very helpful in getting our boxes out for us. Excellent !

Rodger Dallas  |  Overall Experience 
Rating:
5.0

I found the staff to be quite helpful, informative and professional. I actually feel sorry for the employees as it appears their computer system is very difficult to use.

Debra Michels  |  Overall Experience 
Rating:
1.0

Your customer service is horrible. You also charged me for rental illegally. You need to refund me for the billing you took on August 11th, 2018. Incorrct information and hours on hold. Attorney now?

Melanie Hartwig  |  Overall Experience 
Rating:
1.0

The two times we were at the location we waited in line for an hour and no one could not help us, we had to talk to the manager, who was never there. I would not recommend this location to anyone.

ABBY HOEDEBECK  |  Overall Experience 
Rating:
5.0

Kathy was very helpful in providing us access to our u-boxes. Our appointment was not forwarded to Kathy but she took care of us since we had been there before.

Rodger Dallas  |  Overall Experience 
Rating:
5.0

Kathy was very helpful in getting us access to our u- boxes in storage.

Rodger Dallas  |  Overall Experience 
Rating:
5.0

Kathy was very helpful and accomidating to us in getting our boxes for us to unload. She was very friendly and provided excellent customer service.

Rodger Dallas  |  Overall Experience 
Rating:
5.0

U-Hauls's "UBox" system made my cross-country move very convenient and affordable! Staff at both ends of the process were very friendly and helpful.

jason riney  |  Overall Experience 
Rating:
5.0

Great customer service, above and beyond communication and a very clean facility. Service and price cannot be matched. I'm a uhaul customer for life! Thank you everyone at the west 7th facility!

Joshua Byerly  |  Overall Experience 
Rating:
4.0

I Love you have gender equality operators!

keri basler  |  Overall Experience 
Rating:
5.0

Very friendly and efficient staff.

MARIE GENNETTE  |  Overall Experience 
Rating:
5.0

Love the lady who delivered the ubox and picked it up! Great experience all around!

Sandy WEINBERG  |  Overall Experience 
Rating:
5.0

I not sure what her name was delivery driver was Just AWESOME . I highly will recommend to all friends and stranger or if anybody ask me .Please free to use this . Thank you Mike Dumancas

Michael Dumancas  |  Overall Experience 
Rating:
5.0

Very friendly and professional. Made moving a piece of cake.

Debra Dew  |  Overall Experience 
Rating:
5.0

I didn't visit the site because I was able to conduct all business over the phone. I marked yes above because there was no N/A option. Based on the that, I assume the answers would have been yes.

Chris Miller  |  Overall Experience 
Rating:
5.0

Great service

Chris Loving  |  Overall Experience 
Rating:
5.0

Thank you for an excellent experience!

Ronald Fox  |  Overall Experience 
Rating:
5.0

Delivered our uhaul box early and were nothing but kind about it.

Lauren Kluemper  |  Overall Experience 
Rating:
5.0

It was a good experience

Catherine Chadwick  |  Overall Experience 
Rating:
5.0

We loved our driver, I'm sad that I can't recall her name (maybe a Jennifer? Shoulder length light brown/blonde). She was very kind and friendly, she worked around our schedule. It was a huge relief.

Kevilyn Goodman  |  Overall Experience 
No reviews have been submitted for this location.

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