Customer Reviews for U-Haul at Van Buren

6,034 reviews

3600 Van Buren Bl   Riverside, CA 92503
(WEST OF THE 91 FWY 1 BLOCK, Limited Parking 15-30 Min parking. Cars can not be left on Property.)

(951) 688-7672

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(951) 688-7672

3600 Van Buren Bl
Riverside, CA 92503
(WEST OF THE 91 FWY 1 BLOCK, Limited Parking 15-30 Min parking. Cars can not be left on Property.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very helpful employee

Enedina Durand 
Rating:
3.0

Customer did not leave a comment.

RAY Tripoli 
Rating:
5.0

This location is by far the best. Organized, fast, and friendly. Easy in and out. I highly recommend this location to anyone.

Matt Pim 
Rating:
5.0

Staff very professional and knowledgeable. Store has a lot of merchandise, didn't know how much product was there. Pick up of trailer was quick and easy. Return of trailer was quick and easy. Give this location 5 happy faces

Rudolph Gonzales 
Rating:
5.0

Brittney is awesome!

lynne bjazevich 
Rating:
5.0

Customer did not leave a comment.

Nadia Ledesma 
Rating:
5.0

The guys are nice. Great experience.

Bernadett Bogadi 
Rating:
5.0

Customer did not leave a comment.

Janisheia DeCuir 
Rating:
5.0

Customer service was excellent...Thank you, Brittanee and young man that installed my hitch!

Lawrence SWANSON 
Rating:
5.0

Customer did not leave a comment.

jerry holmes 
Rating:
5.0

Customer did not leave a comment.

Patricia Mccauley 
Rating:
5.0

First stop was the Uhaul center in Corona. Very hectic and a long wait to be served. Corona didn't have the trailer and after waiting 30 minutes they sent me to the Van Buren store There, I was waited on immediately and on my way in 15 minutes. That will be my Home store from now on.

KENNETH SWANK 
Rating:
5.0

My rental experience was so easy. The truck was easy to drive and made what we needed to do go fast and smooth.

belinda duke 
Rating:
5.0

Customer did not leave a comment.

Destiny Rosario 
Rating:
5.0

Great Team...and The Night drop off box made my wrap up perfect.

RODNEY RIPPY 
Rating:
5.0

Customer did not leave a comment.

James Sponseller 
Rating:
5.0

Good customer service

Michelle Smith 
Rating:
5.0

Friendly Helpful and a great experience. It helped being a Monday because I'm guessing weekends are much different

Ralph Werley 
Rating:
5.0

Customer did not leave a comment.

rose trammell 
Rating:
5.0

Guys in the morning who helped out were really helpful. Zach was his name if I remember correctly

Patrick Quiambao 
Rating:
2.0

The cab had a awful smell, I had to get gas immediately as it was on empty, and the storage area in the cab was broken, and the steering wheelappearedto be held on with gorilla tape. Overall the uhaul was very worn down and not in the condition that would be expected.

Michelle Vigilante 
Rating:
4.0

Quick and easy process. Will be back to this location

Adrian Pulido 
Rating:
5.0

Customer did not leave a comment.

EDWIN ANDERSON 
Rating:
4.0

Customer did not leave a comment.

Rick Lloyd 
Rating:
5.0

Customer did not leave a comment.

kassandra yamamoto 
Rating:
5.0

I am a long time UHaul customer. I have used this location many times and Christian was very courteous and professional. I rented a Uhaul Pickup Truck and Tow trailer to pick up a used vehicle in Palm Springs. After renting from Uhaul, I drove 85 miles one way to pick up my vehicle. After arriving, we found that the Tow Trailer was in total disarray and was so abused that we could not get the straps off of the trailer to secure the vehicle. I had to turn around and drive back to return the Truck and Trailer because the trailer was useless. I am demanding a full refund including the $40.00 of gas I put back into the truck for the Gas that was used. I need to Re Rent a truck and WORKING Auto trailer. Please ADVISE!!!!!

John Aprahamian 
Rating:
5.0

Customer did not leave a comment.

camiele down 
Rating:
3.0

*Make sure to double check fuel level in rental and have them verify on receipt before you leave! * Van had less than 1/8 tank but employee marked it for 1/4. He then told me I’d get a fuel credit after I watched him hand pour gas into the van. Took delivery, gave dude a fist bump for the catch and immediately refueled it. 4 hours later the exact same employee got amnesia when I asked about the credit when turning it in with double the gas it left with. “It left with a quarter tank sir” I bet he still smelled of the gas he had to pour in to get it running. I don’t write reviews but dude was incompetent and dishonest. Wish I could take back my fist bump and send karma his way. Would avoid this particular employee but otherwise a decent location.

JEREMY DANIEL 
Rating:
4.0

Customer did not leave a comment.

david guest 
Rating:
3.0

Downside was that customer cannot leave their cars in this branch compared to other branches. Also, no trolly was available which is crucial to the renters.

Roberto Lagarde 
Rating:
5.0

Every person that helped me was absolutely Excellent, Intelligent and Caring. Thank you!

Jim Sowers 
Rating:
5.0

Customer did not leave a comment.

Timothy Otteson 
Rating:
5.0

Customer did not leave a comment.

Deborah Henry 
Rating:
5.0

Good job thank you

Robert Banks 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Toboco 
Rating:
3.0

My first time renting a uhaul. I was supposed to move from my home to our new home. Escrow did not go through. I ended up taking the vehicle back ( total of 6.5 miles round trip) . Never used it for the move. I was stil charged 89.00 for the. I technically rented for 2 days, but different circumstances occurred. Kind of shocked to pay 89.00 dollars for not using it. The uhaul representative said “ that once you drive off the lot , you pay for the day” … just my experience from my 1st rental from Uhaul.

Benjamin Reyes 
Rating:
5.0

This location was great. Made my move easy

Destynie Urrutia 
Rating:
5.0

Customer did not leave a comment.

Brian Murray 
Rating:
5.0

Great service, the customer service team that helped me rent they were really nice .

FLORIN POPAN 
Rating:
5.0

I was very pleased, the agent that helped me was very friendly and helpful, and I thought the motorcycle trailer I rented was in good shape. I would definitely use this UHaul location again

John Hudson 
Rating:
3.0

It was very odd to have the lady working there come out and vaping. I thought that was very unprofessional and she has a right to smoke but I don’t think during business hours that should be allowed especially making us non smokers feel uncomfortable.

Verionca Gonzales 
Rating:
5.0

Customer did not leave a comment.

Eslith Uriostegui 
Rating:
5.0

Need more employees we had a line dropping off our truck. The first truck we were going to take only had 1/4 amount of gas. Was not crazy about having such a small amount of gas. The nice female employee changed the truck. She also saw a leak by the gas fuel spot. Thank you for doing such a good job.

Paul Fine 
Rating:
5.0

Customer did not leave a comment.

Rufus Reynolds 
Rating:
5.0

Customer did not leave a comment.

Greg Turner 
Rating:
5.0

Everything was good and efficient at the location.

Austin Irabor 
Rating:
5.0

Customer did not leave a comment.

gustavo gonzales 
Rating:
5.0

Wait was a little long to return vehicle. I believe staff was unaware I was waiting at the designated return spot. Better communication from staff we see you waiting be there soon.

Brian Bealer 
Rating:
5.0

Customer did not leave a comment.

Joann Arambula 
Rating:
1.0

you need to give your staff more support. I reserved a uhaul truck in advance and went inside to find a line of at least 10 people waiting for rentals. You had one cashier and one support member on staff. That is not enough to adequately handle that volume of customers. I waited over an hour for a truck that I booked in advance. There were multiple equipment malfunctions with your register and despite the clerk’s best efforts, your obviously ill-repaired equipment did not give them the tools to succeed. Despite the kindness and professionalism of your staff, I will not be renting from this location again.

William Coskran 
Rating:
4.0

Customer did not leave a comment.

pam moseid 
Rating:
5.0

Customer did not leave a comment.

Sandra Gamez 
Rating:
5.0

Customer did not leave a comment.

Alexander Wyer 
Rating:
5.0

very friendly smooth drop off easy thanks again

Bruce Gould 
Rating:
5.0

Customer did not leave a comment.

Mayra Cortez 
Rating:
5.0

We originally reserved a trailer at the Spruce Street location. When we arrived, they did not have the trailer I reserved. I will be calling to talk about the guarantee. They found one at this Van Buren location. Bryttney was very helpful and got us on the road very quickly.

Frederic Suplee 
Rating:
5.0

Great UHaul location and it was very easy to work with them. I really like that they were open to 7:00 p.m.. That worked out great for me and I was able to get everything done in one day. Thank you for the great customer service!

KEVIN BEVINS 
Rating:
4.0

Customer did not leave a comment.

Reginald Loudd 
Rating:
5.0

I had used this locations a few times already.. I never had a problem with any of my rentals... just reserved it before going to make sure you'll have it.

JOSSUE HERRERA 
Rating:
5.0

Customer did not leave a comment.

Felecia Morrison 
Rating:
5.0

Customer did not leave a comment.

Angel Peralta 
Rating:
5.0

Very quick and helpful good ppl good business

DAVID MONTANO 
Rating:
5.0

Customer did not leave a comment.

Ma fidelia 
Rating:
5.0

Customer did not leave a comment.

Mark Salcedo 
Rating:
5.0

Customer did not leave a comment.

JOSEPH FENNELL JR 
Rating:
5.0

Customer did not leave a comment.

David Manesse 
Rating:
1.0

Customer service should be more attentive to every customer with respect and courtesy, and not ignore other customers while waiting in line.

Isabel Yager 
Rating:
5.0

Customer did not leave a comment.

Byron Jackson 
Rating:
5.0

Great service and very friendly thanks brother for helping me out

Arnulfo Fuentes 
Rating:
3.0

Customer did not leave a comment.

Laquiesha Norwood 
Rating:
5.0

I have been coming to this location for sometime,in fact anytime l needed a truck..Zack Gregor very nice and professional,. Christian Baron very informative and very polite.. l will continue to come back. Thank you everyone for helping me.

Dorthy Schulz 
Rating:
5.0

Customer did not leave a comment.

Nancy Cortes 
Rating:
5.0

Exelent customer service

MiguelA Labastida 
Rating:
5.0

Great customer Service! Highly Recommend This Location!

DMARCUS ROSS 
Rating:
4.0

Customer did not leave a comment.

israel castellanos 
Rating:
4.0

Customer did not leave a comment.

ROY ADEVA 
Rating:
5.0

I have only had one problem at Riverside, Van Buren U-Haul and Zac took care of it immediately.

Jim Sowers 
Rating:
5.0

Customer did not leave a comment.

Tamas Miskolczi 
Rating:
5.0

Everything was really good and cool 😎. The technician that did my rewiring for my trailer lights was just awesome and very nice and professional he did a excellent job and im very very happy of his service. U hall should be very happy to have such a great employee like the gentleman that did my rewiring on my town and County.U hall should let him know how valuable he is to there organization company. To the technician that serve me,, KEEP! up the great work homeboy! 👍, from a very satisfied customer ~david ~.

david charles 
Rating:
5.0

I don’t see any need for change at this location. Was quick and easy .

Peter Haglund 
Rating:
5.0

Nothing really, your service advisor Christian was very helpful.

athur almanza 
Rating:
5.0

Professionally managed courteous operation. Thank You

Gregory Young 
Rating:
5.0

All was very good. Guys were pleasant.

kim Lindsey 
Rating:
5.0

Customer did not leave a comment.

Chandler Kunz 
Rating:
5.0

Great location! Very friendly staff. Amazing experience.

Ivory Martin 
Rating:
4.0

Customer did not leave a comment.

Michael Dearman 
Rating:
5.0

excellent service

Subodh Kalaria 
Rating:
5.0

Customer did not leave a comment.

Davan Johnson 
Rating:
5.0

Customer did not leave a comment.

WILLIAM COOK 
Rating:
4.0

Maybe having additional staff on the weekends since it’s the busiest days.

Marcelino Clomera Jr. 
Rating:
2.0

Better customer service

Alicia Jemison 
Rating:
5.0

Nothing everything went well and this is a awesome store

Jesus Duque 
Rating:
5.0

Customer did not leave a comment.

Michael Landman-Karny 
Rating:
5.0

Customer did not leave a comment.

WILLIAM COOK 
Rating:
5.0

Maybe Have More Service Counter People Little Wait Time

david vargas 
Rating:
5.0

Customer did not leave a comment.

Louise Holt 
Rating:
5.0

U haul needs to change their policy of getting two phone numbers and now....now....taking a picture of the customer??? Ridiculous. I rent from this location usually several times a month. All they have to do is check the rental history to know that I'm going to return the trailer. Not good to make customers feel like a suspicious criminal. Every. Single. Time. They. Rent. Bad business. I quit going to the Moreno valley uhaul because they continually called my references with me at the desk. Every. Single. Time. Silly & a time waster, not to mention annoying to the people that have to be called. And unnecessary given that we live in a data age. Change your business practices.

Tony MORENO 
Rating:
5.0

Customer did not leave a comment.

Harold Taylor 
Rating:
5.0

I had a fridge fall off hand truck because it was poor engineered fridge fell on my shoulder needs to be re-engineered before somebody gets hurt or seriously killed

Robert Hodgkinson 
Rating:
5.0

The van did smell really bad like pee, but over all very happy with customer service

Denise Deharo 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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  • Moving Supplies

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  • Trailer Hitches

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  • Propane

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