Customer Reviews for U-Haul at Tully Rd

6,271 reviews

2395 Senter Rd   San Jose, CA 95112
(@ Tully)

(408) 295-9234

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(408) 295-9234

2395 Senter Rd
San Jose, CA 95112
(@ Tully)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

So far so good.

Hamid Shirazian 
Rating:
5.0

Customer did not leave a comment.

Terry Aukerman 
Rating:
5.0

Keep open thanks

luis moreno 
Rating:
5.0

Customer did not leave a comment.

JOSE L RAMOS Jr 
Rating:
5.0

Nothing. Service was excellent. clerk was very knowledgeable, and answered every question without hesitation

Mark Sigala 
Rating:
5.0

Customer did not leave a comment.

FATEH MAMMADOV 
Rating:
5.0

This location and staff are heads and shoulder above Curtner location. The folks here were polite, kind and quick. They didn't have to walk back and forth to the equipment I was renting. I was really surprised by that. Great you to. Thanks for that.

JAMES EVERHART 
Rating:
5.0

Customer did not leave a comment.

Leveni Hansani 
Rating:
5.0

Customer did not leave a comment.

Sathishkumaar Ganesan 
Rating:
5.0

Customer did not leave a comment.

Sergio Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Steven Martini 
Rating:
5.0

Super fast, and looks like they did a great job (it included trimming the plastic underneath the bumper). For my previous car, I installed the hitch myself and it took us probably 4-5 hours over 2 days and a lot of aggravation. 100% worth it to have uhaul do it for me. :)

Robin Schwartz 
Rating:
4.0

Customer did not leave a comment.

Erasmo Barron 
Rating:
5.0

No wait, they were fast in checking in and out. Excellent!

CLARIZA edwards 
Rating:
5.0

Customer did not leave a comment.

Dong Nguyen 
Rating:
5.0

Customer did not leave a comment.

Kim Schneider 
Rating:
5.0

The installation was completed early (2 hrs instead of estimated 3). All was excellent....... but the car engine hood was not latched down before giving me the keys and receipt.

Jim Hatfield 
Rating:
5.0

While externally the trailer was clean, the inside needed to swept out and had some loose moving plastic wrap in it.

Danny Rose 
Rating:
5.0

Customer did not leave a comment.

Julieta Clayton 
Rating:
5.0

Customer did not leave a comment.

Leveni Hansani 
Rating:
5.0

Thank Excellent service

Guillermo Sanchez Torres 
Rating:
5.0

Customer did not leave a comment.

Soowan Lee 
Rating:
5.0

Nothin

joe rodriguez 
Rating:
5.0

Fast and easy pick-up and drop off, friendly staff, well stocked equipment and supplies. My only complaint is that this location is on Tully Road which can experience grid lock at certain times of the day which happened at the time of my drop off. Otherwise, A+ location.

Dirk Caudill 
Rating:
5.0

Customer did not leave a comment.

Tim Nishimura 
Rating:
5.0

The only issue was finding the van. If they marked their parking spots as sections or rows it would make pickup a lot smoother. Customer service at this location was excellent.

Jasdip Hothi  
Rating:
5.0

Customer did not leave a comment.

KEVIN DOOLEY 
Rating:
5.0

Customer did not leave a comment.

Steve Martini 
Rating:
5.0

Customer did not leave a comment.

Alejandro sanchez 
Rating:
5.0

Very friendly staff...Thank you!

israel angeles 
Rating:
3.0

Customer did not leave a comment.

Claudia Barronhernandez 
Rating:
4.0

Nothing. Staff is great and friendly. No problems with the van rental. Site is a little small and tight, but they let me park there. Overall excellent.

Arthur Carson 
Rating:
4.0

Had problems with the online app uploading my pictures. I couldn’t make adjustments to fuel or damages, but luckily I took a video and pics before I left the uhaul and the employees were able to adjust the difference in fuel for me.

Gabriel Jara 
Rating:
5.0

I love the ease of using the mobile app for all my needs. I was blessed by the fact that you can document the condition of the truck and the gas gauge mileage as well as return the truck using the mobile app or online and drop the keys in the Dropbox. All these features have been an additional blessing from the support staff to the time I dropped off the truck.

Sharon Moore 
Rating:
5.0

Ensure trucks are maintained and running smoothly. Add cameras to back of truck.

Tram Hok 
Rating:
4.0

Customer did not leave a comment.

Apolo Arellano 
Rating:
4.0

Customer did not leave a comment.

Zoey Hiu 
Rating:
5.0

Customer did not leave a comment.

Cristian Cedillo 
Rating:
5.0

Gasoline full tank

JOSE GOMEZ 
Rating:
5.0

N/a

Hue Linh Nguyen 
Rating:
4.0

Customer did not leave a comment.

Amy VanderTuig 
Rating:
4.0

Gas if is half of the tank is better than just 1/4

luis moreno 
Rating:
5.0

Customer did not leave a comment.

Feliciano Guevara 
Rating:
5.0

Customer did not leave a comment.

Zoey Hiu 
Rating:
5.0

Customer did not leave a comment.

arthur ayala 
Rating:
5.0

Customer did not leave a comment.

Kelly Le 
Rating:
5.0

Customer did not leave a comment.

Terrence Egan 
Rating:
2.0

The check in process was terrible and a worker came in and instead of helping us he was smoking a cigarette outside .

Alyssia Sled 
Rating:
5.0

They were so kind and professional. The best experience I've ever had at a Uhaul. I would certainly recommend this location.

Shana Kohlman 
Rating:
4.0

The van I rented were literally on empty gas. Much below than the E marker. Don’t make it acceptable like that because it’s unfair to the next renter who may end up stuck on the road if not paying attention.

john roblin 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Sosa Casa 
Rating:
5.0

Had a good experience picking up and retu

Srinivas Goli 
Rating:
5.0

Keep doing what you’re doing every thing is great people are nice and helpful and thank you so much for everything guys

samuel prieto 
Rating:
5.0

Customer did not leave a comment.

David Zuniga 
Rating:
5.0

Customer did not leave a comment.

Gerardo Cervantes 
Rating:
5.0

Customer did not leave a comment.

Chris Padgett 
Rating:
5.0

Nothing to improve

Albert F Balistreri Jr 
Rating:
3.0

easy drop off process.

Brenda Tolan 
Rating:
5.0

Customer did not leave a comment.

Randy Vosters 
Rating:
5.0

Live customer interface was excellent. The app made me call.

Peter Moore 
Rating:
5.0

Great customer service on getting the Van and checking out the van

Phi Long Pham 
Rating:
4.0

Customer did not leave a comment.

Phong Hong 
Rating:
1.0

Pésimo servicio x parte los e cargados de la tienda

Isaac Garcia 
Rating:
4.0

Customer did not leave a comment.

Michael Middleton 
Rating:
5.0

The staff is friendly and easy to work with

Brian Truong 
Rating:
5.0

Moore customer service

Adrian Lopez 
Rating:
5.0

Customer did not leave a comment.

Pierre St Juste 
Rating:
5.0

Nothing everything was perfect!!

JORGE ACEVEDOHIDALGO 
Rating:
1.0

The 9' cargo van that was given had an empty tank so I had to fuel up the vehicle before heading to my destination. I was not told to fuel the van prior to it being handed to me. Does not appear that I will be reimbursed for this inconvenience judging from what I was told by the clerk who received the returned vehicle.

Andrew Nguyen 
Rating:
5.0

Customer did not leave a comment.

Nawid Saidwalli 
Rating:
5.0

Customer did not leave a comment.

Jose Lazo 
Rating:
5.0

The owner and the worker we had assist us were very helpful and professional.

Scott Conrad 
Rating:
1.0

- Online registration for the vehicle made emergency contact optional. - Upon arriving to the counter to pickup the key, the lady at the front desk refused to give me the key as she said she must obtain the secondary phone number. - If the online check was made, i was supposed to just pickup the key. The lady kept arguing and i had to give a number as she said the system does not allow me to book without that. I would never go to this location and would definitely not recommend the friend to this location. I had 3 rentals this month and this was the worst experience.

HARDIK MAHANT 
Rating:
5.0

Customer did not leave a comment.

Angelina Reveles 
Rating:
5.0

Customer did not leave a comment.

Brenda De La Torre 
Rating:
5.0

I have been renting from this location Since the 70s never had a problem good people good equipment I will recommend it to anyone

Romy Martinez 
Rating:
5.0

Thanky

Tommy Lacsamana 
Rating:
5.0

Customer did not leave a comment.

Daniel Murillo 
Rating:
5.0

Great!!!! Tony the Tiger

SMITH TRINH 
Rating:
3.0

There was glass and other debris in the parking lot area. The person who helped was very nice and informative

bret guenther 
Rating:
5.0

Customer did not leave a comment.

Audelio Serrato 
Rating:
5.0

Don't change anything.Everything went smooth.Counter people were friendly.No problem adding extra day over the phone. All other rental places I called told me it would be between 38.00-50.00 per day..The big surprise when you go pick up the car and they hit you with 300.00 deposit..Will never go there again.Stick with UHAUL!!

Ricardo Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Victor Rodriguez 
Rating:
5.0

This place is always kind to me I like the fact that the personal recognized me and are always happy to help me, thank you for the great service

Peggy Martina 
Rating:
4.0

Customer did not leave a comment.

Xiaolu Wan 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY OWENS 
Rating:
4.0

The truck/10' van I rented had two problems. The right hand mirror was positioned so as to be completely useless, and it is not adjustable. That is a very dangerous situation, because you can not see what's on your right side when you have to make a lane change. First gear had a lot of slippage,, which made it hard to get up to speed. Truck was high mileage, but transmission needs to be adjusted. People were very helpful and attentive. Stop pushing the app!!! The last thing any of us need is another app on our phone, especially since we use UHaul once every few years.

Howard Roberts 
Rating:
2.0

Customer did not leave a comment.

Alejandro Santiagodelgado 
Rating:
3.0

this facility is poorly managed and the personel have the personalities of a rock I had to locate a employee ( who was chatting on thier personal phone) to unhitch a one-way rental

Mitch Meckier 
Rating:
4.0

Customer did not leave a comment.

Danny Lu 
Rating:
5.0

Customer did not leave a comment.

Danny Truong 
Rating:
2.0

Customer did not leave a comment.

Enrique Garciaarvizu 
Rating:
3.0

Customer did not leave a comment.

Vanessa Martinez Guzman 
Rating:
5.0

Smooth, easy experience! Thank you!

Butch Hobson 
Rating:
4.0

Customer did not leave a comment.

juan pena 
Rating:
5.0

Great service

ERIK PULIDO 
Rating:
3.0

Good thing: quick and install the hitch right. Bad thing: the rear wheel fender was broken, which is expected, and I saw some black hot melt glue for adhere the fender, which is expected as I know there will be damage when pulling that out. But obviously when the technician applying glue, they did not put some paint tape to fix the fenders on position. As result, the fenders came out of its position. I have to re-apply glue to hold the fenders to the position they should be.

ChengWei Yang 
Rating:
5.0

Customer did not leave a comment.

Maria Garcia 
Rating:
5.0

Customer did not leave a comment.

Helen Wong 
Rating:
4.0

Suggest to have a full tank of gas to start with

Thu Nguyen 
No reviews have been submitted for this location.

Additional Services at this Location

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