Customer Reviews for U-Haul at Tel-Nine

6,035 reviews

22455 Telegraph Rd   Southfield, MI 48033
(@ 9 Mile Rd, Next door to Wendy's)

(248) 353-0686

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(248) 353-0686

22455 Telegraph Rd
Southfield, MI 48033
(@ 9 Mile Rd, Next door to Wendy's)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Miriam Romanowski 
Rating:
5.0

The truck drove horribly, needs immediate suspension service!!!

La'Ron Muhammad 
Rating:
1.0

These people are goofballs. They had a car transporter but won’t hook it to my U-Haul truck told to go to another location. I did and that location sent me back to the original location but with two U-Haul I Employees to help hook up the trailer to my U-Haul truck. This took two hours. I will never go there or recommend that place again.

ROBERT NOVAK 
Rating:
5.0

I would like to bring to your attention that the person who helped me was extremely helpful, knowledgeable, and patient. I will give her 10 stars. she truly be the reason I would go back to her for any assistance.

Samir Daher 
Rating:
5.0

Customer did not leave a comment.

Jennifer Bryant 
Rating:
3.0

I returned rental back at 5.30 pm yesterday. The place was closed the returns app kept giving me errors. I ended up leaving keys in that box after frantic efforts to speak with someone.

EMMANUEL TETTEY 
Rating:
5.0

Customer did not leave a comment.

Stacy Barnes 
Rating:
5.0

Customer did not leave a comment.

jorge rodriguez 
Rating:
5.0

Guy was very friendly and accommodating

Francis Dudek 
Rating:
2.0

Customer did not leave a comment.

demi kelso 
Rating:
5.0

Customer did not leave a comment.

Marcus Anderson 
Rating:
5.0

Customer did not leave a comment.

Mark Rafsky 
Rating:
5.0

in and out in less than 10mins

Michiko Davis 
Rating:
4.0

staff at location was very friendly, truck was very dirty/not cleaned

Dean Hu 
Rating:
3.0

Need improvement lack of statff

Aisha Lahaie 
Rating:
5.0

Customer did not leave a comment.

Regan Watts 
Rating:
5.0

Chuck helped me out at the Southfield U-Haul! He was an exceptional help and went above and beyond to walk me through the trailer set up and hitch details. Would recommend him and the team to anyone! 10/10

Katherine Pocock 
Rating:
5.0

No improvement recommended.

Darius Greene 
Rating:
5.0

Customer did not leave a comment.

Dante Johnson 
Rating:
5.0

Customer did not leave a comment.

Charece Rozier 
Rating:
5.0

Customer did not leave a comment.

John Horton 
Rating:
5.0

Customer did not leave a comment.

Cortez Lollie 
Rating:
4.0

Customer did not leave a comment.

Ebony Sims 
Rating:
5.0

Customer did not leave a comment.

William Aldridge 
Rating:
5.0

Customer did not leave a comment.

aNTONIO wASHINGTON 
Rating:
5.0

Customer did not leave a comment.

Johnny Williams 
Rating:
5.0

Customer did not leave a comment.

Anthony Hoosier 
Rating:
5.0

Customer did not leave a comment.

Mark Kaline 
Rating:
5.0

Very comfortable going here. Usually in and out.

Christopher Bobo 
Rating:
5.0

The agent was very nice and helpful

RAINELLE VANPELT 
Rating:
5.0

Customer did not leave a comment.

William Aldridge 
Rating:
5.0

Excellent Service!

Jharid Collins 
Rating:
5.0

Customer did not leave a comment.

Donald Ingram 
Rating:
5.0

The September 17th baby was extremely pleasant ‼️💙

Brenda Jenkins 
Rating:
5.0

Excellent customer service 👏

Phyllis Lindsey-West 
Rating:
5.0

Customer did not leave a comment.

Carlos Vargas Zambrano 
Rating:
5.0

Customer did not leave a comment.

Milford Netterville 
Rating:
5.0

Customer did not leave a comment.

Tiffany Campbell 
Rating:
5.0

You need to service your trucks.

TINA Foster Johnson 
Rating:
5.0

Consistently Excellent Service

Jharid Collins 
Rating:
5.0

People friendly and helpful.

Matthew Foster 
Rating:
5.0

Customer service has always been very polite and prompt I always visit this location when I need U-Haul service

Aisha Lahaie 
Rating:
5.0

Excellent service

William Aldridge 
Rating:
5.0

Customer did not leave a comment.

Shaketta Hailey 
Rating:
5.0

Very easy drop off I ever had.

Naga venkata sai Kanukollu 
Rating:
5.0

Absolutely nothing!

Terrance Jordan 
Rating:
4.0

You can let customers know up front that you are holding mileage as well as the cost of the rental, then check the mileage and not assume I drove ex amount of miles ($19.95 for truck,$10.00 for dollie) and $46+ was held on card, I drove 7 miles

Anthony Grant 
Rating:
5.0

This location has that “extra” attention to detail that makes a return visit practical and pleasant..

Milford Netterville 
Rating:
5.0

Nothing. Great service.

Kimberly Frederick 
Rating:
4.0

Customer did not leave a comment.

Bobbie Lucas-Hall 
Rating:
5.0

Customer did not leave a comment.

Zachary Landry 
Rating:
5.0

I would like to say the staff is very helpful and friendly.

John Smith 
Rating:
5.0

Customer did not leave a comment.

Pamela Brown 
Rating:
5.0

Job well done considering being short staffed.

Stephen Boles 
Rating:
4.0

I had a great experience renting a trailer the customer services staff are friendly,polite & very helpful at this particular location I definitely will go back anytime. Thank you

manuel hernandez 
Rating:
3.0

The trailer had mulch still in it. It should have been swept out before renting it out

Robert Sawyer 
Rating:
5.0

Customer did not leave a comment.

Shawn Moore 
Rating:
5.0

Customer did not leave a comment.

terry Hawkins 
Rating:
3.0

Customer did not leave a comment.

Maria Osuka 
Rating:
5.0

Customer did not leave a comment.

ANNETTE GREEN 
Rating:
5.0

Excellent customer service and they are always there to assist. I will only use the Southfield Telegraph location.

crystal holmes 
Rating:
5.0

Easy process to get in and out

Roderick Brown 
Rating:
5.0

It all went great from start to finish. The reservation was easy to place. They had the motorcycle trailer on hand as promised when I came to pick it up. With the reservation, check-in was easy. They hooked me up and checked the lights. The trailer was perfect. Easy to use and all in working order. Drop-off was seamless also. Easy peasy. Great service. Great price. Solid price. I will be back.

Martin Sanford 
Rating:
4.0

Customer did not leave a comment.

wilbur Jones 
Rating:
3.0

Customer did not leave a comment.

Lorraine Boone 
Rating:
5.0

Nothing. The staff was courteous and helpful and made everything an easy transaction

Keynon Atchison 
Rating:
5.0

Excellent service from beginning to end. I will be using this location again.

Jack Palmer 
Rating:
5.0

Excellent customer service. Guys met me at both check-out and check-in.

Chris Haigh 
Rating:
5.0

Wonderful customer service already!

Brittany Hardnett 
Rating:
3.0

Purchase some newer trucks

patricia lyons 
Rating:
5.0

The sales lady was excellent and very well informed about u haul and its procedures. She answered all of my questions and was the same when I returned the truck

Jonas Rogers 
Rating:
5.0

Keep up the good work

William Aldridge 
Rating:
5.0

Customer did not leave a comment.

Daloria Pyant 
Rating:
5.0

Great customer service- friendly and helpful.

Mark Simpson 
Rating:
5.0

Customer service was great! Professional and friendly staff.

Mackenzie Odell 
Rating:
3.0

Customer did not leave a comment.

Nolan Walter 
Rating:
5.0

Customer did not leave a comment.

toni dawkins 
Rating:
5.0

Customer did not leave a comment.

Tiffany Mckinney 
Rating:
5.0

Staff was the BEST

Nerissa Domingue 
Rating:
5.0

Customer did not leave a comment.

Kalden Shannon 
Rating:
4.0

Customer did not leave a comment.

Bernice Merriweather 
Rating:
3.0

Customer did not leave a comment.

diamondnique tatlor 
Rating:
5.0

The owner/operator was extremely helpful from the moment I drove in, to the moment I left. I made my pickup appointment online and he was waiting for me outside when I drove into the parking lot (note: it was 27 degrees outside at the time). He made an adjustment to my hitch so the trailer wouldn't ride too low, then he hooked up the trailer for me and even gave me his own bungee cord to keep the chains from scraping on the ground throughout the drive. When I offered to tip him, he politely declined. I’ve rented from Uhaul in 4 different states across multiple locations and can honestly say that this experience was the best of them all. I would HIGHLY recommend renting from this Uhaul location.

Drew Beckeman 
Rating:
5.0

Customer did not leave a comment.

Bill Wahl 
Rating:
5.0

Customer did not leave a comment.

Steven Springsdorf 
Rating:
5.0

Customer did not leave a comment.

Cornelia Balsam-Vanmourik 
Rating:
5.0

Customer did not leave a comment.

Derek Schultz 
Rating:
5.0

great job

irving allison 
Rating:
5.0

great customer service

KEITH JABON SIEBERT 
Rating:
5.0

Customer did not leave a comment.

Margus Kala 
Rating:
5.0

Examine the condition of your trucks. The catalytic converter cage fell off as I was driving down a side street (causing momentary anxiety!) and the check engine light came on (loose fuel cap). The cage fell off due to very, very poor welding. As a Naval Engineer I hesitate to even call it welding. Perhaps you need to hire a part-time QA inspector to examine contractor’s repairs/maintenance before signing off on the repairs. I know a guy…

Lawrence Miles 
Rating:
5.0

Customer did not leave a comment.

William Newton 
Rating:
5.0

Customer did not leave a comment.

William Newton 
Rating:
4.0

I tried to use the online check in to get a truck but ran into issues. Staff in the store helped me my reservation on time despite being busy.

Roger Lahoud 
Rating:
5.0

Customer did not leave a comment.

ALEXIS REDD 
Rating:
4.0

Customer did not leave a comment.

Britney Lee 
Rating:
5.0

Customer did not leave a comment.

Angelique Turner 
Rating:
4.0

Customer did not leave a comment.

Shane Bailey 
Rating:
5.0

Nothing you can do to improve the service. This is the best you all owner I've ever dealt with in my 70+ years. He is a gem!

Robert M Birach 
Rating:
5.0

Customer did not leave a comment.

ANNETTE GREEN 
No reviews have been submitted for this location.

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