Quick, convenient and everyone at the store was polite and professional.
Michael WCustomer Reviews for U-Haul at Southside & Beach Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have more than 1 person working the counter on a Saturday morning other than that, great first experience
Rubiceli BNo very personable barely spoke to us never cot receipt txt to us
David TExtremely efficient and focused on customer. Far better than budget car rental companies who also rent trucks.
Brent JReturn process bit confusing but once helped it was fine.
Alejandro VI would especially like to thank Logan Robb for being professional about hooking up the tow dolly and making sure all the safety factors were in place. Thank you U Haul
john mTy so much. Rose was great along with her crew. Had a crazy lady in there that was very entertaining…lol Ty again great job
JON CCustomer Service was excellent.
Leon cI rented two different days and they charged the card that I rented first day and I did not authorize it for that charge because they already took it from another card for the second day they have overcharged me
Malcom LNothing great job!
Ralph HDakota was helpful and knowledgeable. Friendly and kind person.
Connie CEveryone was professional and very helpful
Larry SThe only negative was the first truck had unsatisfactory tires in front and an inoperable backup camera. The replacement unit was acceptable. The people we accommodating and understanding of my concerns regarding the first vehicle.
dan sTiffany was very professional
paul fThank you for professional and courteous customer service!
michelle DIf a customer has furniture pads on their receipt make sure to tell the customer where the furniture pads are so that they may put them in the U-Haul truck or van. Also if a customer needs a ratcheting strap to use for furniture or to secure to the dolly, please make sure the ratcheting strap is in perfect working order and is not tangled up. Give clear instructions on what time the vehicle needs to be returned to the location so that there isn't a second or third day added to the total.
Sandra HI reserved the van a day earlier at another location that was not sure their van would be returned on time. Upon arriving for pick up, I was told they didn't have a van as theirs was down for maintenance. WRONG! They did, in fact, have a van, but the key had not been put in the proper place. They are just a bit unorganized, but I finally got on the road.
William DNot in the best area for traffic , but staff was helpful and nice.
Carol HFast and friendly. In and out in 10 minutes
ALAN SI Think They Should At least Be Able To Do Minor Maintenance / Very Pleasant Manager And Staff.
RICHARD Lthe hired help to unload from Williams and Company I paid for 4 helpers at 4pm and two showed up at 4pm and the other 2 5pm and was done at 6pm and i should be refunded for overpayment of the last two helpers who arrived late and were paid for two hours while only working 1 hour
Richard YGood people good service.
Micheal EThe address through maps leads to the woods. This needs to be fixed.
Jacquetta JIn store 30 Minute wait to even talk to someone about my reservation ( 3 people at counter ) Less than 10 claim the actual reservation including contract. 10 ft truck headlights were improperly aimed driver side And driver seat wouldn’t adjust because the backrest adjuster was broke During drop off I wasn’t able to get my final bill as I did this after hours and used a drop box The app couldn’t see my location and customer service was closed until 4 am pst. I still was able to do the drop off in general way Thur U-Haul app
JOHN APlease keep a waiting arrangement or a chair at the minimum Had to stand for over 2.5 hours, no space to move around at all. Shop is very cramped.
Ananth KThe Equipment (truck + trailer) was not ready when I arrived. After I arrived I was told the truck I reserved was not capable of towing the vehicle carrier trailer that I had reserved (pls note the U-Haul software chose the truck and trailer combination based on the car I was transporting). I had to challenge the staff on their logic and finally after quite the delay they admitted the combo was correct. Next after more delay the vehicle carrier trailer they hitched up had an inoperative rear taillight (which I discovered, not the staff). Initially there was no one to address it or "just" swap out the trailer with one of the "many" available on the lot (wow). Finally got it fixed and then it gets worse. Worst: the U-Haul box truck (tow vehicle) has a low front tire pressure. I had to point that out to them. Again another big delay and the staff decides to put air in the tire ( they know I will be traveling over 200 miles) How bad is the tire leak? How often do I have to stop to check it? I finally had enough and insisted they swap the truck with one of "many" on the lot. A hour and a half later I am on my way. The delay is annoying but that is not why I wrote a review. This place is understaffed and poorly trained. Worst:They are dangerous because they don't know what they are doing and the average customer is not going to question them. Someone is going to get hurt.
TERRY J100% satisfied... very professional, punctual and end to end satisfied
Rumurugean RMs. Rose was helpful, respectful, and a pleasure!!! She deserves a raise because the way she was zooming around the place solving all the issues..I think she might be a manager, but she deserves a raise!!
Jermaine MGreat service, helpful and paitient
Carl AFirst of all I made a reservation at another location, but uhaul changed my location due to availability. That was fine, however it added 3 additional miles to my trip. I arrived at the revised rental location 20 minutes earlier to my pick up time. Thankfully I did, there were already 4 customers in a queue ahead of me, and only one desk person that had to keep calling someone for assistance on another line. Finally when it was my turn, it comes to light that this location did not have the appliance dolly that I reserved, not even a regular dolly. So, again the agent had to sit on a call for another 25 minutes so that it could be located at yet another location. This all while the queue continues to build inside the store and also outside stood a line. The agent stated San Jose was the only location that had a dolly available. That added an additional 30 miles to the rental which would be at my expense. I request mileage compensation, and was told no they can not do that. While the agen was on the phone the agent online stated the current location had 11 appliance and regular dollys available. The store agent did not even know how to adjust their stock. So the store agent said "Either go to SanJose location or do without it." The agent was very rude and also started talking in Spanish to her coworkers. When I asked for the manager, general manager she stated I am the general manager. Wow if this is how general managers take care of their stores. When I asked for her boss's card she said I can give you the number of the president of Uhaul. If you are the general manager, .maybe you need to take additional training from your company. Finally as I was signing for the truck a message popped up on their digital signature pad advertising for Uhaul and it stated "your reserved equipment is always available at Uhaul" obviously that isn't true Just beware of the Jacksonville Florida Beach Boulevard location, and if at all possible avoid this location or plan early to show up and have a back up plan for needed equipment.
Scott FSeems to take a long time standing in line.
janice dService was great!
Cheryl BVery good personal service. Answered all questions and was very helpful and organized.
Bill SUHaul is our go to for all of the moving needs we have. I love how I can go online e, do my reservations so simple. Picking up and returning is great. Had no problems at all returning after hours.
Mary KMy 24/7 pickup was not set up properly, so I had to wait until the store opened. The agent I spoke with on the phone, as well as the agent in store, helped correct the issue and get the rental I needed.
Emily BEasy in and easy out, made a somewhat stressful move smooth.
Todd CYou guys have great customer service and I will be back with my house is built I'm going to need to rent another truck to move in my house thank you for the excellent customer service
Juliana MThis was the worst Uhaul experience I have ever had. 1. Called day before pick to confirm all was set up for early check in (24/7 after hours) pick up @ 8:00 am and code for key pick up. Employee stated all was set up correctly for before opening pick up. After on line check, never received code to pick up keys from lock box. Could not pickup truck until store opened at 9:30 (Sunday hours). Took the staff until 10:00 to get a truck ready for me. 2. My rental was to include 2 sets of blankets - non available. 3. Car tow dolly was not done properly. Staff did not use wheel straps on either front tire to secure car. Only used chain underneath.
JENNIFER TI'm sad the female manager that ran your store left she was a great asset to your business. Over the last several months I purchased boxes blankets and many other supplies and she was quite helpful over my 10 or so visits
Lee TWell I had to unhitch my own trailer both people walked right by me and didn't do anything...terrible
Steven BWas easy, excellent service
eduardo mWhen I booked the rental it went under 27/7 pickup. When I arrived the truck I needed was 3 do in a row. The app said to skip the line and ask for the keys. I asked the gentleman working outside if I could get the keys and to move the other trucks. He said you have to wait in line, you can’t skip the line. I waited at the end of the counter and someone helped me slowly. Then the furniture pads weren’t in the truck and had to wait in line again according to the gentleman working outside. 24/7 is not a good fit for this location as only 1 employee seemed to know how it worked. The best experience was dropping it off as I didn’t have to deal with any of these employees.
STEPHEN WDakota was extremely helpful. Had problems with first trailer and he immediately solved the problem
Dorothy HThe young lady at the counter rented us a truck would not start. The yard man said th yd had problems with that truck and switched us to another one. We’ve rented quite a few trailers and trucks from this location and always find them to be efficient and very helpful. We would recommend them highly.
Jamie BThe lady helping me with the rental was extremely helpful, polite and quick. I want to say Yasmin but not sure.
Allen HWhen taking a reservation have the unit in hand
Bruce CExcellent consumers service.
Joel LAll was great!
Tim HThe guys who hooked up the trailer and unhooked it were very helpful and nice. The trailer was clean and well maintained. Overall a good experience.
Katharine JExcellent staff at this location Dakota and others extremely accommodating and made our rental a very easy and pleasant transaction. This is definitely the best U-Haul location I have been tom and will continue renting trucks there in the future.
Fred DThey were willing to try to help as much as they could.
Erin SOlder truck, showing its age, ran ok,operated fine.
Peter LDid not have any of the equipment I ordered - no utility dolly, no furniture roller and no blankets. This is the second time this location has screwed me over - never again. I ordered it in advance - WTF. Screwed up my whole move. Had family there to help and no equipment. Wasted an hour of everyone's time scrambling to find other equipment. What's the use of reservations if you can't keep them. Very POOR BUSINESS PRACTICES. SECOND TIME THEY SCREWED ME.
Barry BI was over charged for gas and it smelled like cigarettes
Christina AThis was for the car hauler. The truck rental I was not all together happy with at another location. Truck had dog hair and smelled of dog and me with a slight allergy along w rain the whole 1100 mile trip made for a unpleasant experience. The drop of place was a 5 star here in Springfield MO.
Bryan VService was slow that morning and I paid for a dolly and the representative didn’t provide it
Audreka ENo supplies available even though I had made a reservation for one way truck out of state 3 weeks prior and verified with the location the day before. Also Had to purchase blankets and dolly since there were non on site to fulfill our reservation. Waiting on them to clear up the confusion with whether or not we could take the truck out of state put us behind schedule with hired laborers. Customer service was not customer friendly, pretty much a shoulder shrug response to all the complications. Truck was parked behind other trucks so we had to find someone to move it.
Dana V