Great experience. Thank you.
Ryan PCustomer Reviews for U-Haul at Snow Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went smoothly and the service was good.
Tina Orent a trailer with working running lights
chris gTruck was leaking it got my furniture wet and boxes wet
Brian CNew manager
Ricki RThis location is always courteous and professional
Bob LI rented a trailer. When dropping off , there was a van parked in the drop off location so... I had no place to drop the trailer. Eventually the Van was moved, then I backed up and pulled trailer under the drop off tent. This was late in the day Sunday and the location was very busy.
David RGreat equipment and service. I will definitely rent there again.
Alan BOverall a good rental experience. One mildly infuriating experience was the lack of a cruise control, and this was a nearly new truck with only 7700 miles. I only had to drive 260 miles, and for those of us not used to driving bigger, wider vehicles, it's enough of a headache to constantly steer to maintain the truck in the center of the lane, (and possibly the alignment wasn't perfect) but also trying to maintain a steady speed just makes for a very tiring experience. I wouldn't want to drive it cross country. Please supply cruise controls on your trucks. I won't rent another moving truck unless it has one.
David MIt was confusing to me as a first time user however the numbers you can all for assistance are incredibly helpful. The specific piece of equipment wasn't together when I got there. However I believe that was my error for scheduling the u-haul close to the building closing. They ended up giving me a bigger piece of equipment for the same price as the original and it ended up working perfectly. Everyone involved in my whole experience was so nice. To the people on the phone assisting me to the lady at the building when I dropped it off. No one gave any attitude or showed any annoyance. The lady on the phone ended up staying on the line with us until we were able to get the truck started. The lady at the place gave such welcoming vibes and didn't get mad or annoyed when we dropped the truck off in the wrong place. If you're not familiar with the self pick up process it can be a bit confusing and frustrating but if you use the resources available they can walk you through every single step. I will be definitely returning to this company if need be in the future and recommend others to do the same.
ROBERT DGreat service! They installed the hitch right on time. Entire process was less than 30 minutes. I was very pleased.
Douglas PAll went smoothly - very well done.
Joe Fthe 4 employees i had interactions with were very helpful and knowledgeable.
Mark BThe truck has a lot of vibration and shaking. Also I set up checking out with my phone because I am disabled and when it got to the location I had to go inside and really was not handicapped friendly.
WILLIAM SKeys were left out in open, no security for them in any lock box like app said, windows were left cracked open and inside got soaked, gas was left on 25% full, steering wheel needed to be turned one half turn to go straight, got charged a dollar a mile (which is insanely high), expected to refill the gas AND got charged a gas fee on top of this. Worst moving experience due to this. Not a fan of pick up locations.
Aleks RExcellent customer service. Easy check in and out
Doug EPerfect experience right up until I returned the rental. Whom ever the yard attendant was at that time was by far the rudest individual I have interacted with in a very long time. Completely unacceptable.
Walter DVery friendly and fast. The guy who installed it, is a pure professional.
Donald LThe check out process was super simple and quick, the van was clean and had no issues. But the service rep (Jason W) on both pick up and drop off days was just so friendly and helpful. He was fantastic!! You can tell he really cares about his job.
Marla CI think it would have been nice of the U-Haul associates provided their names when asking me if I needed assistance. The first U-Haul associate did not review the vehicle with me before it was driven off the lot. This was my first time renting a vehicle and did not realize this should have been done. Overall, the two associates I met were very nice. Also, regarding the rental, the vehicle made a lot of noise when driven on the highway.
Elizabeth LDoing great, maybe more staff, I think Ryan was the name of the employee and was awesome, he went out of his way with a great attitude
James YI would suggest that you have your front desk person more attentive and personable. The one I interacted with was yawning, looked bored, made no eye contact and was just overall not a good experience when I was ready to move on with things quickly.
Phil RJennie was very good highly recommend your location
JESSICA PHonestly mb the ri e it takes to get in and outta here buy me personally it's fine its the people in a hurry starts everybody else off HINESTLY THE PACE IS 45 MIN ON AVERSGE EVERTINE IM HERE ITS FINE FOR ME
MIchael VCustomer service was great. Fast, pleasant, and professional.
rebecca kEverything was fine until I returned the vehicle. The one checking it in said they would have to charge me 3 gallons fuel charge or I could put gas in it after I had already but $10.00 equalling 2.89 gallons of gas in and only used the vehicle for 26 miles. The gas gauge when returning it was where it was at when I picked it up. So overall there is no way the truck used 5.89 gallons of gas for 26 miles. I usually rent a truck once or twice a year and have always rented from U-Haul. In the future I will not rent from U-Haul unless it’s the only option. I know my business is nothing compared to the many customers you have but I am very disappointed that this one bad experience has made me not want to do business with U-haul in the future.
Christopher CN/A
Tody SFast and easy
Kenneth BVery professional. Answered all questions about hitch install. Did a very nice job. Thank you!
Ken HI believe U-Haul is doing well.
Stephen HVery pleased with the service! Fast and Easy you just need your license and a bank card.
mark sKeep up the great work!
James KThe entire staff are always knowledgeable and friendly.
Carla CThe person that hooked up the trailer needed to move my rental truck. He drove it like there was nothing inside it and caused things to shift. When I mentioned he drove a little reckless for it being full of items he just looked at me then looked away. He didn’t care.
scott sThank you for the best service!
Nazarii BBoth young men were kind and professional. The truck looked brand new inside. Seemless experience!
Bonnie LEverything went like clock work. My appointment was at 8 am and was told about 1-1/2 hour to complete the job and they were able to improve on that. There was also an adjustment to the price that I was quoted on line so it came to $64 less which is much appreciated. Great experience this morning.
Kevin SGreat service here. Great store. Highly recommend it.
SASA CTransmission slipped on truck and folks at the store couldnt answer simple questions, i.e., Truck location and if the vehicle had blue tooth.
Trace AI got charged almost $15 for being 2 miles under the gas return mileage and that's absolutely nuts to me. Do better.
Ashley WOk so when it comes to holidays you could say in the voicemail that you can still return the truck just bring keys and reservation to the lockbox. Because i had a eventful 25th
Taru DEverything thing worked out well. It was a very positive experience and the customer service was awesome!!
Peggy LThis was my second time renting from this location. I filled the gas tank, almost 11 gallons of gas and I only went 22 miles. They clearly didn’t have the correct gas when we went there and said some trucks just get bad mileage. 2 miles to the gallon means that truck should be taken out of the fleet. I want my money back for the gas.
Jason FTruck dirty exterior. Store very busy.
wayne kNot so much the place specifically but Uhauls policy concerning after hours return. $20 if you do not use the app to "self-check in", So it costs $20 for the guy to walk over to the door with the slot, bend over and pick it up? If I had brought the truck back during business hours and handed him the key, he would have done the same thing as the guy did the morning after I dropped it off and dropped the key in the slot, only I would not have been charged the extra $20.... SCAM!!!! Many of us do not use apps but you are trying to force people, customers to use them or they lose. IT IS A SCAM!! So, no good review ever again for U-Haul. Not to mention the extra 1/4 tank of gas I gave you. Will have to look into other options from now on.
John CThe app was great for pickup and returning.
Jim KOnly thing is they moved the pod to another location and didn’t tell me snd it took me finally after two days snd going up there to locate the pod.
Carrie EWe drove it about 5 miles down the road and parked it, not running, while we loaded it. When we went to leave it wouldn’t start but I had left already and my boyfriend didn’t know to call you because he thought it was going to cost us money. He found someone to jump it but we ended up having to paying almost $50 to someone to stay for us. To move in since we missed our time slot. So this was a bummer! You all should be checking your batteries monthly or something as this cost us money!
Gary MThe property is a bit small to accommodate when customer traffic really picks up.
Phil RStaff was friendly and quick to respond as we drove into the lot. Easy to return. The parking areas were neat and organized.
Douglas VThe desk and installers were very good and efficient. Physical space is a bit worn but ok. My experience was very good.
Kurt TWe were not escorted to the vehicle, nor told where it was parked. I understand things were rather busy at that time, however, it would have been helpful to have someone at least point out where the truck was parked. The truck also had less than half a tank of fuel. We asked about it and were told to just go to the app link they sent us.
CHARLENE M