Customer Reviews for U-Haul Moving & Storage at Shadow Mountain

5,263 reviews

16226 N 32nd St   Phoenix, AZ 85032

(602) 992-0051

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(602) 992-0051

16226 N 32nd St
Phoenix, AZ 85032

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

If it weren’t for Chris’ customer service, I would never have used U-Haul again. Prior to my experience in Yuma I would have said I was proud of U-Haul being an AZ company. My experience in Yuma was so bad, I would not recommend others using U-Haul.

Andy Mcmahon 
Rating:
5.0

Customer did not leave a comment.

Gregory Alexander 
Rating:
5.0

Customer did not leave a comment.

Allen Darrow 
Rating:
5.0

I’m missing some items from my storage and responded and no one has gotten back to me.

Alyssa Ruggiero 
Rating:
5.0

Customer did not leave a comment.

Hillary Rios 
Rating:
5.0

This facility was clean. I mean clean clean! The storage manager was always helpful and working in the facility when I was dropping things off. Jen was very knowledgeable and helpful. I would 100% recommend this location to anyone that needs storage!

AMY HENNING  |  Overall Experience 
Rating:
5.0

Jennifer and Amanda were wonderful. Love them

Kimberly Morris  |  First Impressions 
Rating:
5.0

Everything was good except someone dropped the ball on cleaning the truck before I got it. But they were more than generous and took very care of everything. Go see Amanda or the manager Jennifer they are the best.

Kimberly Morris 
Rating:
5.0

Always a great experience!

John Riley 
Rating:
5.0

Customer did not leave a comment.

Darius Neal 
Rating:
4.0

Customer did not leave a comment.

Brian Gordon 
Rating:
5.0

very helpful

Dorry Arnold 
Rating:
5.0

Staff were friendly and helpful, made the entire process super easy and quick. Definitely recommend this location.

Edgar Nevarez 
Rating:
5.0

I had no issues at the drop off location. Looked very well ran.

ANTHONY VRANKOVIC 
Rating:
5.0

Customer did not leave a comment.

Andrea Reissman 
Rating:
5.0

The staff was very friendly to and very helpful Amanda and Miguel. Their customer service is amazing!!

ROMEL WARDA 
Rating:
4.0

Customer did not leave a comment.

Jeff STEMPSKI 
Rating:
5.0

They were super quick in getting me checked in and at the end of the day checked out.

Richard Beck 
Rating:
5.0

The people working there were extremely nice and so helpful!

Mary Whitmer 
Rating:
5.0

Customer did not leave a comment.

Shirley Martinez 
Rating:
5.0

Victor, Manager of the u-haul location is very professional. Excellent customer service. He should be recognized and this would make my u-haul experience more enjoyable.

Dino Montelongo 
Rating:
5.0

Customer did not leave a comment.

carol barnes 
Rating:
5.0

The long drive to pick up the trailer was ridiculous!

David Raffo 
Rating:
5.0

Always great service with this UHaul location! I definitely recommend them to anyone. Very professional and efficient;)

Jennifer Uzarski 
Rating:
5.0

Keep up the great service

Frank Blanco 
Rating:
5.0

Customer did not leave a comment.

Stephen Danner 
Rating:
5.0

Nothing. Everything was just fine.

Cathy Davis 
Rating:
3.0

The truck ran fine but the windshield wipers needed to be replaced (they were worn out) — also the inside of the windshield hadn’t been clean — looked like someone had thrown up on it Also, wasn’t told what the per mike charge was when scheduled the truck The staff was friendly

Brad Lawis 
Rating:
5.0

Super pros!

Chris Beckley 
Rating:
5.0

Friendly and helpful service upon pickup. Truck was new and in total working order. Easy to get into and out of location. Made the move so much easier.

mary romeo 
Rating:
5.0

Very smooth and quick pick up

William Sander 
Rating:
5.0

Customer did not leave a comment.

carol barnes  |  Online Move In 
Rating:
5.0

Its a very efficient location..lots of inventory on a moments notice..flexible customer service. Great relaxed..informed employees.respectful, friendly.and accommodating. Rented storage free first month...free lock..over the top security for a single woman moving herself. Restrooms...dollies and garage unloading in private. At night..well lit and super clean. Only improvement would be add trash cans. Thanks for great service. Just need trash cans

Derri Smith 
Rating:
5.0

Quick and easy, very helpful and friendly employees

dollie qualman 
Rating:
5.0

Customer did not leave a comment.

Adis Kurbegovic 
Rating:
5.0

The facility was clean and secure. I have utilized the Uhaul Storage Facilities over the last 15 years and they all have been top notched especially this one. Thank you.

GLENN SHEARER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elijah Bigelbach 
Rating:
5.0

NICE NEW FACILITY ........ VERY SATISFIED .

MICHAEL QUAINTANCE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAIMIE EVANS 
Rating:
5.0

They were all excellent. Thank you so much for taking care of me. It meant the world. :)

Fawn Schirado 
Rating:
5.0

Customer did not leave a comment.

Janice donnelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD PALMER 
Rating:
5.0

Customer did not leave a comment.

Susanne Twigg 
Rating:
5.0

Victor and Jen are the best! Their rental and storage facilities are well maintained, their trucks have never failed me, and the storage facility was the best I’ve used. They go above and beyond for their customers, helping us move from Seattle all the way. I truly appreciate the team! Special thanks to Jen!

Rivera Aleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erinn Juliano 
Rating:
5.0

Great staff at this location.

Ron Hill 
Rating:
4.0

Customer did not leave a comment.

Erica Holmes  |  Overall Experience 
Rating:
5.0

Victor was amazing. Professional all the way and great customer service. Everyone was courteous and hustling! Will be back and will refer others. Thank you, Victor, for everything.

Jim Blythe 
Rating:
4.0

The blankets bag zipper was open and empty, a concern of possible claim that I used them when I returned the truck . Luckily no issue raised at drop off.

Yehia Saleh 
Rating:
4.0

Truck rental was awesome! Easy quick and the employees were so chill. Accommodating and available. All u need is a RED CARPET. I rented storage unit and that was very confusing..rental process simple enough but security procedures very complicated..3 key pads. Disarm And arming and lobby access and getting door to building to open ..uNCLEAR AND procedure to enter after hours..frustrating. even called contact person on box..no response. Building NEW AND WELL LIT ANDLOTS OF DOLLIES AND EASY UNLOAD AREAS..BUT THE ACCESS AND SECURITY PROCEDURES..COMPLICATED AND CONFUSING HAVE TO HO BY Facility TO GET BETTER INSTRUCTIONS TO ENTER. ITS HOLDING UP THE MOVE IN. I APPRECIATE THE FREE LOCK FOR UNIT DOOR A REAL PLUS WHEN STORING. THX FOR THE IMPROVEMENT UHAUL.

Derri Smith 
Rating:
5.0

Employees there were very helpful and accommodating in every way

Steve Warner  |  First Impressions 
Rating:
5.0

Tape dispenser did not work. Tape was very cheap. Need to return.

Randall Burgei 
Rating:
5.0

Customer did not leave a comment.

patrice stewart 
Rating:
5.0

Customer did not leave a comment.

Ed Trebian 
Rating:
5.0

They guys that helped me at the desk were awesome. Knowledgeable and efficient. They were also super friendly and that seems to be a rare thing these days. Thank you guys for the help. Yall should give those guys a raise!

Randon Reid  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Caleb Schultz 
Rating:
5.0

Customer did not leave a comment.

Penny Floyd 
Rating:
5.0

excellent

Carlos Rojas Martinez 
Rating:
5.0

Everybody that I dealt with from pickup to drop off was very nice and professional.

Kirk Woodward 
Rating:
5.0

This facility was very professional and helpful. The employees there went above and beyond the call of duty.

RAFAELA ESPINAL 
Rating:
5.0

Keep up the quality of company

Frank Blanco 
Rating:
5.0

Customer did not leave a comment.

JERALD ACOSTA 
Rating:
5.0

Customer did not leave a comment.

Lida Buckner 
Rating:
5.0

Customer did not leave a comment.

Anabel Jensen 
Rating:
5.0

Customer did not leave a comment.

Raymond Langley 
Rating:
5.0

The uhaul company as a whole needs improvement with delivering a common message. I often got conflicting info. The experience at the local level was outstanding. Amanda in particular provided stellar customer service. Uhaul and customers would be well served by putting her an upper management position.

Glenn Matthews 
Rating:
5.0

Customer did not leave a comment.

lynn marical 
Rating:
3.0

Car transport had brakes that grabbed and released when going down a slight grade. This would jerk my tow vehicle violently and I was very worried the brakes would permanently grab.

Donald Kautz 
Rating:
5.0

Amazing customer service and extremely easy rental process of a 10' box van. I will definitely use them again.

Sean Wilcox 
Rating:
4.0

Customer did not leave a comment.

Michael Navaille 
Rating:
5.0

GREAT STAFF MADE THE WHOLE MOVING EXPERIENCE MUCH EAISER, EVERYONE WAS SO HELPFUL. ESPECIALLY THE MANGER VICTOR ALVEREZ . HIS HELP WAS GREAT!!!!!

MICHAEL QUAINTANCE  |  First Impressions 
Rating:
5.0

Jenn and Victor are the best! Their location is very clean, well organized and very friendly staff. They treat customers as family, while providing great customer service. Their storage location is one of the best I’ve used. My favorite UHaul location.

Emanuel Rivera Aleman 
Rating:
3.0

Customer did not leave a comment.

Theadra Parker 
Rating:
5.0

Victor is always GREAT

Matt Howard 
Rating:
4.0

Staff very helpful. Truck was clean. there was a vibration in the brakes similar to a warped rotor. They found me a truck at another location

Donald Brown 
Rating:
5.0

Nothing I can think of. The service was great!

Renee Todd 
Rating:
5.0

Customer did not leave a comment.

FRANK GUTIERREZ 
Rating:
5.0

Customer did not leave a comment.

Andrew Bloom 
Rating:
5.0

Customer did not leave a comment.

Marie Lotz 
Rating:
5.0

Great customer service!!!

MICHAEL QUAINTANCE  |  First Impressions 
Rating:
5.0

Not much.

DAVID KOTIN 
Rating:
5.0

Thanks to Victor and his team. Everything was simple an everyone was so helpful.

Gerald Botha 
Rating:
3.0

Customer did not leave a comment.

Stephanie Winkler 
Rating:
5.0

Amanda was superb. Excellent service.

James Malone 
Rating:
5.0

Every time I rent here, the experience is excellent in every way. They always take great care of me! Thanks!

John Riley 
Rating:
5.0

I am fine with all the services you provided me. The verbal reservation was great and the gentleman was pleasant and knowledgeable. Pick up was easy and the selection and install of the drop hitch and 2" ball very efficient. Return before closure was very easy and efficient. Great equipment and personnel!

vaughn sasse 
Rating:
5.0

Customer did not leave a comment.

Dale Uithoven 
Rating:
5.0

Customer did not leave a comment.

sandra baker 
Rating:
4.0

The service was great, the only thing was at this particular location there was a strong sewer smell when you walked in.

Eric Farr 
Rating:
5.0

Customer did not leave a comment.

Nicole Satrang 
Rating:
5.0

Customer did not leave a comment.

Jessica Chaplick 
Rating:
5.0

Very friendly and helpful

Deb Wyatt 
Rating:
5.0

Customer did not leave a comment.

Rubi Sanchez  |  First Impressions 
Rating:
5.0

The Shadow Mountain location was amazing. Great staff! Victor, Amanda and Miguel were working and every one of them helped me in some way. Thanks so much guys!

Jennifer Allman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Morgan Higginbotham 
Rating:
5.0

Team was great, Amanda was knowledgeable and efficient. Drop off and check out was smooth and accurate, spoke with victor also who was excellent. Thank you.

Stuart Diminie 
Rating:
5.0

You don't need to change a thing everything's perfect thank you

NORMAN RICCI  |  First Impressions 
Rating:
5.0

Most definitely “top service and equipment.”

Thomas Boge 
Rating:
5.0

Customer did not leave a comment.

CARLOS MOLINA OSUNA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim Miller 
Rating:
5.0

Customer did not leave a comment.

Anthony Burgos 
Rating:
4.0

Staff was friendly. Got immediate attention and checked out promptly. Bed of trailer was not real clean, but I will check more closely next time.

Tom Berringer 
Rating:
5.0

Amazing helpful people that work at this location

ROMEL WARDA 
Rating:
5.0

Customer did not leave a comment.

Robert W Schwietert 
Rating:
5.0

Fast check out, friendly staff. Pick up/drop off was a breeze. I'll keep doing business with them as long as I live near this location.

Khanh Doan 
Rating:
5.0

Customer did not leave a comment.

ALLEN TURK 
Rating:
5.0

Great service for this role.

Tiffany Stebner 
Rating:
4.0

No suggestions, the female employee who helped me was excellent at her job. I had a quick connect to the trailer and was on my way.

Eric Aasen 
Rating:
4.0

Customer did not leave a comment.

RATANKUMAR RATNAKAR 
Rating:
5.0

Very friendly

David Reimondo 
Rating:
5.0

Great team even after closing associate came over to assist me on his way to his car to go home for the night. Great job!!!

Ana Martinez 
Rating:
5.0

Customer did not leave a comment.

Cynthia Wiltz 
Rating:
5.0

Top shelf service and equipment! 😊

Thomas Boge 
Rating:
5.0

Great service and expereince!

John Todaro 
Rating:
4.0

Greatly improve your app as it did not finalize my reservation request. I went to pick it up and there was no car tow dolly on the local. I asked for the one that was found to be brought to the location I was at. They said that was never done. But I know that I have had it done for me in the past. I thought that was your policy. I manager said that I didn't finalize my reservation request so that was all my fault and they were not going to do anything to accommodate me. What happened to the police that the costumer is always right. That must have went out the window with we will do anything to accommodate you in your move. I will not be recommending that first location to any of my 5000 friends or family members anytime in the future. That location was the one at Cave Creek, Arizona.

Phillip Miller 
Rating:
5.0

Customer did not leave a comment.

Robert Erwin 
Rating:
1.0

Jeni at the storage is racist . She told my moving company that because I had a returned payment that I do fraud and that I’d be going to jail. Very rude every time I called the place always dirty

JESSIEANNA BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY MORAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry Johnson  |  First Impressions 
Rating:
5.0

Jen was very accommodating and friendly very much appreciated

Paula Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rivera Aleman  |  First Impressions 
Rating:
5.0

You are the best!

Claudia Margarita Pena Gonzalez  |  Overall Experience 
Rating:
5.0

Very helpful staff

Grant Destache  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Ingram   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FREIDA KANAREK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice donnelly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FREIDA KANAREK  |  First Impressions 
Rating:
5.0

The staff was very courteous and very helpful!

melinda point  |  Overall Experience 
Rating:
5.0

Hector is an awesome leader and ambassador for U-Haul. My experience was truly great (drop off on Aug 1 and pick-up on Dec 17) Many thanks! Mike

MIKE SUZUKI  |  Overall Experience 
Rating:
5.0

Professional facility and job.

Kenneth Cooper  |  Overall Experience 
Rating:
4.0

There was a mixup on delivery location of my Pod. Trying to get it resolved became very frustrating. Five stars to Victor at the 32nd St & Bell store for great customer service and finding a solution.

Ron Cawley  |  Overall Experience 
Rating:
5.0

I never visited the facility. All contacts were electronic. You were excellent in all aspects of service provided.

Kenneth Cooper  |  Overall Experience 
Rating:
5.0

Great experience and highly recommend

ALICIA LEE  |  Overall Experience 
Rating:
5.0

These guys were great!

Jeri Tharpe  |  Overall Experience 
Rating:
1.0

Evan was helpful when I picked up my container. I had to work with a different office to locate the storage container and arrange pick up. The never contacted me. The storage bolts were still my box.

elizabeth hack  |  Overall Experience 
No reviews have been submitted for this location.

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