Customer Reviews for U-Haul Moving & Storage at Roswell Street

2,521 reviews

900 Roswell St   Marietta, GA 30060

(770) 428-6220

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(770) 428-6220

900 Roswell St
Marietta, GA 30060

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Anita Farley 
Rating:
5.0

I got confirmation phone call (1 week before my booking date) and Shop members treat well

Naoki Koike 
Rating:
5.0

Customer service at this location is top notch. Fast and friendly.

Edward Michel 
Rating:
5.0

Customer did not leave a comment.

Irvin Guizar 
Rating:
5.0

Great service. And great people that treat you like a customer..

Randal Johnson 
Rating:
5.0

Customer did not leave a comment.

JAMES SINGLETON 
Rating:
5.0

Very helpful, friendly & efficient.

David Drake 
Rating:
5.0

Customer did not leave a comment.

Bruno Mendes 
Rating:
5.0

Greg wad really helpful.and the hold entire staff.

Randal Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shana Turner 
Rating:
5.0

Rep was very helpful

Janie Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA BARNES 
Rating:
5.0

Customer did not leave a comment.

Mike Whittle 
Rating:
5.0

This U-Haul storage was very hekpful and even helped me by getting my car on the auto transport and strapping it down. Also they made sure the tires was good before I got on the road.

Broderick Daniel   |  Overall Experience 
Rating:
5.0

Corey was excellent and helpful.

Matthew Somerlot  |  First Impressions 
Rating:
5.0

The manager was AMAZING. Our first truck had a flat tire and he switched it out and even upgraded us to a larger truck.

Jonathan Clement 
Rating:
2.0

Make sure that the trucks have enough gasoline and not on E

Melissa Williams 
Rating:
5.0

Customer did not leave a comment.

Kathi Clift 
Rating:
2.0

Have the cart for moving in the truck.

Clara Pryor 
Rating:
1.0

Bait and switch. I chose this for the truck rental that gets one month storage free which was as it turns out not part of the deal. Any chance I have to steer business away from you I speak loud and long.

William Noland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn Burnett 
Rating:
4.0

Employees are friendly knowledgeable and kind.

Kimberly Walker 
Rating:
5.0

Customer did not leave a comment.

Kenley Finlayson 
Rating:
3.0

The truck was soooo noisy from the tires. If I had a longer drive, I would have needed to return for another.

Scott Nabors 
Rating:
5.0

Excellent customer service, thank you for making my moving day go smoothly!

Ashleigh Whitworth 
Rating:
4.0

Very friendly staff. I'll update once i test the hitch that they just installed as needed.

federico feldstein 
Rating:
5.0

Greg is the manager at this location and is very knowledgeable in his position. He's been extremely helpful in making my transitions seamless and very quick. He has also been more than willing to help me find help with my moves, which was greatly appreciated. Thanks Greg Hermasillo and thanks Uhaul 😊 James Weilminster

James Weilminster   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Toulouse 
Rating:
5.0

Customer did not leave a comment.

Robert Finlayson 
Rating:
5.0

This facility, its location, its equipment and service are excellent. We recommend highly.

Preston Mason 
Rating:
5.0

Always great to work with at this location

Mike Whittle 
Rating:
5.0

Personnel was super friendly and very helpful, I had a great experience, quick in and out - Thank you!

paul formanski 
Rating:
5.0

Customer did not leave a comment.

Sidnei Hartof 
Rating:
4.0

Customer did not leave a comment.

Joshua Baker 
Rating:
5.0

Everyone was very helpful and friendly.

Kevin Moose 
Rating:
1.0

I had the rental for a longer period than what they may have been used to in Roswell, Georgia. I was a paying customer who paid for my extensions every week. The price was different every week and this was not including mileage. The harassment of calling and threatening that I was stealing the vehicle because of the length I had the vehicle when I was paying weekly for the vehicle. You can not be stealing something that you are paying for. I did not like the treatment I received as a paying customer and wouldn’t recommend I understand you all have a lot of theft issues but you can not be harrasing and accusing everyone of that.

Justin Hubbard 
Rating:
5.0

Fast check in and fast check out👌👌👌👌

Cameron Lawler 
Rating:
5.0

The gentleman that checked in my Truck might've been the most professional person I've encountered in a long time...Thank you

Aaron Bennett 
Rating:
3.0

Customer did not leave a comment.

Brielle Bunch 
Rating:
4.0

Jasmine p went above and beyond. She was also very PROFESSIONAL

Randy Freeman 
Rating:
4.0

The cab of my truck reeked of cigarette smoke. The previous customer should have been charged a cleaning fee

richard hubbard 
Rating:
5.0

Customer did not leave a comment.

Dwayne Cawthorne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonia Palencie 
Rating:
5.0

Customer did not leave a comment.

Frank Ayala 
Rating:
5.0

Customer did not leave a comment.

James Kolowich 
Rating:
5.0

Customer did not leave a comment.

Lisa Schneiderman 
Rating:
5.0

It’s not my first experience with that location and always they are super nice and gentle with me. I super recommend there.

Rodrigo Goncalves Carvalho 
Rating:
4.0

Customer did not leave a comment.

james perkins 
Rating:
5.0

The guy that took care of my reservation......was absolutely amazing. Above and beyond in his duties.

Jamie Cline 
Rating:
4.0

Customer did not leave a comment.

Bernard Akram 
Rating:
5.0

Customer did not leave a comment.

Courtney Neil 
Rating:
5.0

Customer did not leave a comment.

Cindy Barahona  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregory King 
Rating:
4.0

Customer did not leave a comment.

Tony Rosser 
Rating:
5.0

The app needs improvement, I couldn't get it to work. I was supposed to be able to pickup the rental without talking to anyone.

Katherine Linares 
Rating:
4.0

Customer did not leave a comment.

Brittany Coburn 
Rating:
2.0

The mileage and gas meter was off on the truck.

Rachel Robinson 
Rating:
4.0

I’m confused about how you get people in I came in to pay around $35 that was my budget and with insurance i paid a lot more I’d rather know the whole deal up front

david smithey 
Rating:
5.0

No complaints

William Baker 
Rating:
5.0

Customer did not leave a comment.

DANIEL HERRARE 
Rating:
5.0

Great experience

Conny Schwerdtfeger 
Rating:
5.0

Customer did not leave a comment.

C Daniel Smith 
Rating:
4.0

Checked me in and out fast

William Schmidt 
Rating:
3.0

Not sure!

Catherine Mills 
Rating:
5.0

Customer did not leave a comment.

C Daniel Smith 
Rating:
5.0

Corey was great! He got me hooked up and on the road quickly. The problem that I had is that the lights on the trailer did not work properly and I was unaware this was an issue until after dark. It could have become a dangerous safety issue. This must be added to the rental checklist before customers leave the lot. This failure does not reflect upon the employees, but either management or uhauls policies and procedures as a whole.

Jerrod L Meadows 
Rating:
5.0

Thank you all for servicing me and keeping excellent service!

crystal washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad Devane 
Rating:
5.0

I have worked with this location many times and have always had a very positive experience. Corey was very helpful in getting truck checked in. I showed him that engine light indicator was on and requested they check the truck thoroughly before renting it again. Corey was friendly, professional and helpful! At this location, I have always had positive experience with Greg, Elijah, & Corey and several other employee! The Roswell St Store is convenient, well organized, good clean equipment. They even have a very clean restroom! Positive Uhaul experience every time I deal with this location!!

Robert Brisendine 
Rating:
4.0

The cabin was not particularly clean and the truck seemed to run a little rough.

Thomas Wolff 
Rating:
1.0

Customer did not leave a comment.

ELIZABETH JONES 
Rating:
3.0

When delivering the truck in Marietta I forgot the UHaul documentation and my cellular holder. When I returned 15 minutes later to pick them up, our papers were in the garbage and the cellular holder had been disarmed and placed in a desk.

LEONARDO JOSE BARONIO BARAYBAR 
Rating:
5.0

Very professional and great customer care

Richard Vanater  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mani Kanta 
Rating:
5.0

Customer did not leave a comment.

Philip Williams 
Rating:
5.0

Customer did not leave a comment.

Paige Keller 
Rating:
5.0

Customer did not leave a comment.

TONI SMITH 
Rating:
5.0

N/a

Raymond Samuel 
Rating:
5.0

Customer did not leave a comment.

Jeffery Leffew 
Rating:
5.0

Customer did not leave a comment.

angelica rodriguez 
Rating:
5.0

The staff went above board to help me!

Jeff Leffew  |  First Impressions 
Rating:
5.0

Best U-Haul experience ever at this location

MARTINEZ CROWELL 
Rating:
4.0

People at the counter were great. The guy who cuts the locks sounds lazy and is rude.

Josh Dolina 
Rating:
5.0

Everything is perfect… keep up with the good work

EDUARDO CASTILLO JIMENEZ 
Rating:
5.0

Customer did not leave a comment.

Darrell Ardita 
Rating:
5.0

Diamond was great!

Tracy Hicks 
Rating:
5.0

Customer did not leave a comment.

Brian McDowell 
Rating:
4.0

Customer did not leave a comment.

DIANE SYE  |  First Impressions 
Rating:
5.0

Greg and the team were fantastic, the process was so easy, they gave great service, the store was well stocked, clean and welcoming, and the truck got the job done. We will never go anywhere else. Thank you!

Gina Glickman 
Rating:
1.0

I never went to the facility. I cancelled my unit but was still charged on my credit card.

Precious Stallworth   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Runnels 
Rating:
5.0

Mobile pickup was taking too long so we went inside .the staff was helpful and fast and drove the truck up for us.

MIchael Hillyer 
Rating:
5.0

Again, the customer service rap that helped me was outstanding. Went out of his way to make sure that everything worked well when turning in the truck when getting the information for the storage unit just was superbly professional.

Carolyn Gandy 
Rating:
5.0

Customer did not leave a comment.

Rashan Devonish 
Rating:
5.0

Customer did not leave a comment.

fred current  |  Overall Experience 
Rating:
5.0

Everything was great! Easy and seamless experience from start to finish.

Tracy Becker 
Rating:
5.0

This location has an exceptional team - welcoming, friendly, helpful, and professional. It’s an impressive operation!

DON CLAYTON 
Rating:
5.0

The roswell location was great but my initial location in birmingham, al was very bad. They should not be in the uhaul business.

Mack Owens 
Rating:
1.0

I would like a manager to contact me

Amiziyah Prasad 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOHNSON 
Rating:
5.0

Excellent

WARREN MCGRIER 
Rating:
5.0

Very professional

Richard Vanater  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Vanater 
Rating:
1.0

lied about fuel

Josiah Hirsh 
Rating:
5.0

Great customer service

Blaine Robinson 
Rating:
5.0

The store manger George I believe was very helpful and polite. The store was ran well and organized. The van was in great condition all around. Will return again to the store.

SIEDAH MABRY 
Rating:
5.0

Well this location was awesome. Good employees and quick service. Both when I picked up and when I dropped off. 💯 💯 💯. but I am still pissed off with another location that didn’t honor a contract. Until today I can never go back to that location. I actually drove 1 hour away out of my way, just because I can’t see giving my business to that location in conyers ga. Until today I still remember how that location treated me as a customer by making feel like I didn’t know what the contract said. Anyway this location in Marietta was good to me. That location in conyers ga can go to hell for all I care. Just a bunch of liars and money hungry idiots. 1150 dogwood dr, se conyers ga 30012

Simon Kimana 
Rating:
5.0

Customer did not leave a comment.

ROY DAVIDSON 
Rating:
4.0

Customer did not leave a comment.

Dan Durso 
Rating:
5.0

I would recommend this uhaul storage facility to all my family and friends. I was very happy from start to finish.

Mary Williams  |  Overall Experience 
Rating:
5.0

This facility is excellent! Customer service is premier from start to finish!

THERESA DEAN 
Rating:
5.0

Nothing excellent service punctual and friendly

Dexter Tiggs 
Rating:
5.0

Customer did not leave a comment.

Carlos Aguay  |  Overall Experience 
Rating:
5.0

I was unable to get my appliance dolly when I got there due to none being available. I also mentioned that Uhaul note owes me $50.00 due to me not being able honor my needs for service. I have not received it and I’m wondering will I ever.

Willie Holmes 
Rating:
4.0

Customer did not leave a comment.

DAVID ALVARADO 
Rating:
1.0

I wanted to rent a self storage this morning. Open hours are posted on the door. Sunday 9am. I arrived at 10 pm. CLOSED WHY? This was at the otherwise excellent location on Roswell st in Marietta Ga

fred current 
Rating:
5.0

Although site was well lit, I would recommend providing additional signage directing customers to the after hours key drop. It took me some time to locate the slot on the door.

Eric Curry 
Rating:
3.0

Customer did not leave a comment.

sasha brown   |  First Impressions 
Rating:
2.0

I have a business that often requires me to have more space to store product and the last two spaces I have rented have proved to be problematic. This last space was very tiny, but I made do. I thought the cost was too much for such a small space. The other issues include human fecal waste right inside the entry door to the facility, as well as a homeless person (and what looked like more fecal waste) inside the building lumped up laying on the floor about 50 ft. from my unit. I will say your associate (Cory) was great , but sadly I don’t think part of his job should have to include cleaning up human waste. This was a horrible experience for everyone and I almost vomited, as the smell was so bad. I have one 8’x10’ space remaining and it is my goal to get it moved as soon as possible. Lastly, the non-climate controlled unit I had several months ago was simply unsafe. There are homeless people roaming around that area which is three blocks away from your main facility snd I never felt safe there. Also, the road floods with standing water when it rains. This space was far overpriced and I will never rent there again.

JEWETT MARY  |  Overall Experience 
Rating:
5.0

Truly top shelf business! Friendly, professional and accommodating!

Terry McLeod  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdrahim Aloud  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita Bonner  |  First Impressions 
Rating:
4.0

The storage itself was fine although access into the storage locations was not very accessible. The box for a patrons access code is broken/inoperable and has been for my entire stay with Uhaul. It would be GREAT if patrons could access locations without having to walk up to the front office for someone to open the door from the inside. What's the point in having the box to insert your code when it hasn't worked in over 2 years? P.S. It's a Blessing that the old manager is no longer at this facility. Thanks, Joyce S Hurd

Joyce Hurd  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

john alexander Thigpen  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

john alexander Thigpen  |  Overall Experience 
Rating:
5.0

Ms. Tina Burnett did an exceptional job with helping me ensure my move in was seamless and stress free. She is amazing at what she does within the company and I will be recommending future business toward U-Haul Storages. The storage space was clean and after hour assistance + customer support was spot on & 10/10!

Osharia Daley  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TERRELL MOSS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danise Julmis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katherine Greene  |  Overall Experience 
Rating:
5.0

Found comparable sized unit within 2 miles for lower monthly price

Conredge Lewis  |  Overall Experience 
Rating:
5.0

It was a great experience God bless you all.

Jose Valentine  |  Overall Experience 
Rating:
5.0

I couldn’t be more grateful - the staff was amazing!

Margaret OHara Poma  |  Overall Experience 
Rating:
5.0

Thank you Greg for your excellent customer service. You took the time to ensure that my passcode was working and provided detailed explanation of hours and how to enter and exit the facility

Ada Enid Lopez Rivera  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Judea Thomas  |  Overall Experience 
Rating:
5.0

I was very upset when I entered the building but customer service. They was very polite when they help me with my situation. And when I left from there. My whole attitude change.

Syvia Young  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

hughandra newbold  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald vinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALAIJAH HURST  |  Overall Experience 
Rating:
5.0

The staff was absolutely wonderful, they helped me alot.

Rebecca Runnels  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe Aquilino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin fitzcharles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Veazey  |  First Impressions 
Rating:
4.0

They're difficult to get on the phone, but they do have friendly service.

Kathryn Hayes  |  Online Move In 
Rating:
4.0

greg is a very courteous manager. facilities is clean and accessable.

Jamie Hill  |  First Impressions 
Rating:
5.0

Had excellence servicd

Ronald vinson  |  First Impressions 
Rating:
5.0

Elijah and the light skinned Black lady were very very helpful and understanding after bad experience with another Uhaul store (543 Cobb Parkway). I love my 10x10 storage as well as the location near the front entrance. I suffer with arthritis so having a short distance to drop off or pick up my items is very convenient. Elijah did an amazing and outstanding job!!! It was about 20 minutes before closing, but they took their time with me. Elijah knew exactly what he was doing. It was evident that he has been with the company for some years; very professional and smart. 👏 and Hats Off to the crew at 900 Roswell Street for very professional fast and courteous service!!!

Edwina Burke  |  First Impressions 
Rating:
5.0

Over a year at this facility and no issues. Greg and his staff were always very helpful and positive. Thank you very much!

MICHAEL SHORES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eduardo Stallings  |  Overall Experience 
Rating:
5.0

Facility maintains cleanliness. Staff very knowledgeable and friendly would recommend to anyone

yvette Butler   |  Overall Experience 
Rating:
5.0

Ty

Cynthia Farmer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julio Pintodossantos  |  Overall Experience 
Rating:
5.0

The women who runs the storage rentals is great.

christina hartman  |  Overall Experience 
Rating:
5.0

Mr. Miller went above and beyond to take care of us and had the most pleasant manner about him. This has been a most stressful move ever and ever little bit of help has been a Godsend, thank you Mr. Miller and U-Haul for being there. A+++💫

Jonathan Buffington  |  Overall Experience 
Rating:
5.0

Great

Sharon Brown-Stallings  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Farmer  |  First Impressions 
Rating:
5.0

Very friendly and professional staff. Units are well kept and easy to access.

jedidia dyer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donald Butler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea Jarvis  |  Overall Experience 
Rating:
4.0

The only complaint I had was several times when I went to get stuff out of storage, the office staff had parked their cars for the day in the parking spots right in front of the doors at the loading docks. I consider these spaces to be for paying customers to use when moving items in or out of storage - they are the easiest spots to use with the loading dolly’s . So on the 2nd instance that this happened I went in the office to speak to the manager about it and he was very rude to me in his response, but they did all go move their cars out of my way.

Celeste Burr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEDIDIA DYER  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tosha Freeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Carroll  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Agnes Rios  |  Overall Experience 
Rating:
5.0

The staff here were very friendly and really helpful.

celia meegan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celeste Burr  |  Online Move In 
Rating:
5.0

The staff behind the desk was very accommodating. One young lady, I believe her name was Andrea, was wonderful and really went out of her way to help us. Above and beyond❗️👍✔️

Clarence Callahan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aretha Moss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lee martin  |  First Impressions 
Rating:
4.0

Nina is straight, professional and to the point. You understand and she goes out of her way to accommodate deserving customers that show patience, listen and respect the facility. Her staff tends to convey the same sentiments

JAMES DE BOUSE  |  First Impressions 
Rating:
4.0

Couldn’t find help when needed I stood in the lobby and waited for almost 30 minutes before someone was able to help and it was an employee who literally just came in and clocked in. I stood there and watched 3 employees working and helping out a customer in the parking lot with their hitch.

RAVEE POLLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe Aquilino  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NAYSHONDRA MERCER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VIVIAN BENNETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Bowling  |  Overall Experience 
Rating:
5.0

When i returned the trailer, everyone in the office was friendly and helpful, especially helping me select the particular storage unit and how to access it after hours. Very efficient and friendly❗️

Clarence Callahan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Rogers  |  First Impressions 
Rating:
5.0

Very helpful. Great people

Michael Bowling  |  First Impressions 
Rating:
5.0

Staff at facility are excellent

Christine DePasquale  |  First Impressions 
Rating:
5.0

Great staff and storage facility very well kept and reasonable prices. Highly recommend

NEWTON GERMANN  |  Overall Experience 
Rating:
5.0

The office and facility staff are friendly and genuinely Customer-Focused experts. Thank you again for your help upon arriving in GA after an eventful 3-day long drive from MI. Highly recommend.

NEWTON GERMANN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cornelia Barnes  |  First Impressions 
Rating:
5.0

The manager went above and beyond to help us and we had a great experience with our storage unit and returning our Uhaul truck.

Clayton Wiggins   |  First Impressions 
Rating:
5.0

Great staff everyone was always very helpful, pleasant,great attitude and smiles 😁

charlotte williamson  |  Overall Experience 
Rating:
5.0

Really friendly staff and great workers

Luisa Nino  |  Overall Experience 
Rating:
5.0

Prior to coming to this storage facility, I had a below average experience. From picking up my truck and it not being available, to being hung up on by customer service staff and problems with the equipment, I was definitely not pleased. However, EVERYONE at this facility was TOP NOTCH. They were caring and attentive. I felt like I was the only customer in the world. However, I witnessed them give that top notch service to other customers. Brandon, Nia and ESPECIALLY LA NINA, the manager all treated my family with extreme care. By the time I got to the facility, I was in tears but when I left, I felt encouraged that there are still kind people in the world. Because of them, I will continue to use UHaul.

Placida Braswell  |  First Impressions 
Rating:
5.0

La Niña is the best!

Steve Brand  |  Overall Experience 
Rating:
1.0

You took $300 that was not authorized and emptied my checking account just as my bills were due. How do you think I feel? Furious that's how! Are you gonna cover my extra expenses due to this discrepancy? If it effects my credit score are you gonna fix that? Because it well may. Schedules have had to be changed ,plans altered,time wasted. And I cancelled auto pay prior to these fraudulent charges. This is despicable.

Patrick Wampler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISABULLARD EVANS  |  Overall Experience 
Rating:
5.0

Helpful to have equipment in the storage area to assist with the move out

THELMA MOORE  |  Overall Experience 
Rating:
5.0

Tina is an amazing manager and her staff is obviously just like her. Couldn’t have had a better experience with my storage. Different than any other storage company in the world. They’re not about stealing and selling your stuff.

Adam Weisenberg  |  Overall Experience 
Rating:
4.0

New to Uhaul storage. Great so far!!!

Timmothy McDonald  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rick Breitweiser  |  Overall Experience 
Rating:
5.0

Staff at 900 Roswelll Street location were all exceptional

Robert Fowler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Osorio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdrahim Aloud  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Dong Pham  |  Overall Experience 
Rating:
5.0

Staff very helpful and knowledgeable Indoor storage very nicely kept and accessible Will definitely use this facility again if I need storage

Brianna Jaclyn  |  Overall Experience 
Rating:
5.0

La Nina and her staff were extremely efficient and pleasant to deal with. She has her staff very well trained.

Iris Park  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nathan Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daryl Dickey  |  First Impressions 
Rating:
1.0

This U-Haul has the rudest, laziest employees of any storage facility I have ever used. And there’s a travel nurse I use quite a few

MARIE CEPHAS  |  Overall Experience 
Rating:
5.0

They were extremely helpful, got me where I needed to be, made my reservation easy, and smooth…

Adoniyah Sinai  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES WALLACE WOODS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Liza Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melinda Heidt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marshelle Dixon  |  Overall Experience 
Rating:
5.0

This is a top notch U-Haul facility. The staff is professional and timely in responding to communications. And the facility is modern. It always clean, well lit, easily accessible, smells good, quiet and room temperature. I was a bit concerned when I had to get a unit on the 2nd level but once I actually drove around to the unit, it was street level from the side street and had 2 garage doors for loading/unloading regardless of weather conditions.

Shanita Edwards  |  Overall Experience 
Rating:
2.0

Bait and switch. I lined up a truck and free storage for a month and did not get the truck I wanted at the time I needed it. I stayed because of the one month free rent which I found was not a true offer and the unit I got has a building column in it reducing the square footage. This has all been put online as well. There is nothing like being trapped by you.

William Noland  |  First Impressions 
Rating:
5.0

Timiyah Blair at the front desk was very knowledgeable, patient and professional. She assisted me with getting my storage units after my items wouldn’t fit in one she helped look for another unit on site after I was told by another worker that all units were occupied.

Marshelle Dixon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SABRINA PEOPLES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Gay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory Lathan  |  Overall Experience 
Rating:
5.0

The staff was execlent,promt, and patient...i know thats hard when it comes to customer service!! Thanks and i will be using and recomending uhaul again!!

VICKEY HAWKINS  |  Overall Experience 
Rating:
1.0

Very rude and unhelpful worker at the desk. I was charged for a unit that was supposed to be free for the first month, and the manager refused to resolve the issue when I brought it to her attention. I was reimbursed after going through corporate, following several hours of my own time spent explaining the situation. I will avoid this location moving forward.

Brendon Cadman  |  Overall Experience 
Rating:
5.0

Absolutely one of the best U-Haul stores in the area. Love how they paid tribute to the former Chevrolet dealer that was there for so many years. Excellent re-purposing of that property.

Christopher Monroe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larry stephens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Markiste Gillespie  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tarra Dawkins  |  Overall Experience 
Rating:
5.0

I went storage and units trucks all over the country are you in the top five

Shirley Cooper-Hudson  |  Overall Experience 
Rating:
5.0

Deberian de cerrar un poco mas tarde.

Hilario Dennis  |  Overall Experience 
Rating:
5.0

I’m terrible with names, I believe his name was Fredd. But he did a wonderful job making my move in smoothly and efficient. Went above and beyond, and he was very knowledgeable.

LESTER JOHNSON  |  First Impressions 
Rating:
5.0

Great service the young man was very pleasant and knowledgeable

Reginald Lamar  |  First Impressions 
Rating:
5.0

Staff is friendly knowledgeable and always ready to help. Storage facility is always clean and very well maintained. Highly recommend!

TAHIRAH SIMMONS  |  First Impressions 
Rating:
3.0

uhaul roswell st marietta is hard to get in and out of with big trucks, needs to be modded out ie. parking lot.

gary jessup  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ELLEN MENDY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA YOUNG  |  Overall Experience 
Rating:
5.0

They have an good crew there Kia the GM was just very knowledgeable & patient with Me& My storage situation!! It wasn’t a long drawnOut process& that’s why if I ever have to return I will & I’ll certainly recommend them to Anyone in need of storage ⭐️⭐️⭐️⭐️

connie houston  |  Overall Experience 
Rating:
1.0

Whoever the assistant manager there should definitely be fired. She harassed us the entire time we were trying to break the lock off our storage unit. This lady was rude, condescending, unhelpful, unprofessional, and had the nerve to run up on us with two other employees. The other two employees were no help. The assistant manager made threats to us our whole stay and also threatened to call there cops on us after we called a locksmith to help us due to them being completely useless! I will never recommend U-Haul storage again! Y’all suck!

Tracye Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS COUPANGER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHARON REED  |  Overall Experience 
Rating:
2.0

My experience with Uhaul was the worst. Moving is already stressful and my horrible experience added to this stress. The storage unit I was given was roach infested and I was accused of bringing them with me which is not the case otherwise I wouldn’t have complained about them. I was then initially told I had to move my stuff out of the unit after I paid a company to move it in. After complaining about the situation, the manager there worked with me and reassured me she would take care of it. I appreciate everything that she did to make the experience less stressful and she was very helpful in getting my things moved to another unit while I was out of the country. However, the moving company that they hired destroyed my TV stand in the process. The staff worked with me after I expressed how upset I was; however, it was a horrible experience for me.

JUDITH LOVINCE  |  Overall Experience 
Rating:
1.0

Terrible all around.

Brendon Cadman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

stacy soltis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANE WILLIAMS  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Laneta Anthony  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dustin moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carol stewart  |  Overall Experience 
Rating:
5.0

Zakiya Blair is the GM at this location and she has been nothing short of phenomenal in dealing with our particular situation. Moving across the country is very stressful and she has listened to us and worked with us from the start. She goes above and beyond what a typical business person would do. I highly recommend this location as the staff is following her lead and are only going to continue to be successful.

Tracy Prosser  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashanti White  |  First Impressions 
Rating:
3.0

Pick time was 1pm I arrived at 1230pm waited 45mins for a truck.The weekend of 5th of June my reservation was for 1pm I arrived at 104pm I had been bumped truck was given to someone else. This is poor customer service I wouldn't recommend this facility.

THELMA MOORE  |  First Impressions 
Rating:
5.0

I just moved into the area and I reserved The wrong storage unit for my items. I went And met Ms. Blair and she showed me a unit and was extremely helpful and eased my worry! Things are wonderful.

LISABULLARD EVANS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Garrett Gadbois  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARNEECIA JEFFERSON  |  First Impressions 
Rating:
5.0

I had a great experience with this U-Haul location, both with my truck rental and storage rental. The facility is very well maintained. The Saturday I came to check out of storage (and pick up / drop off a truck to move everything) it was very busy and the staff was as patient as any

Kelsey Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Ray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Serna  |  First Impressions 
Rating:
1.0

Your systems are awful. I reserved a unit online, and Terrence tried to assign me one TWICE, and they were both occupied. He has no visibility to which units are available and which ones are occupied. So I didn't stand a chance at getting a unit at UHAUL.

JACKSON SWAN  |  Overall Experience 
Rating:
1.0

Your systems are awful. I reserved a unit online, Terrence assigned two units that were already occupied. How is he supposed to know which one to assign? I did not have time for that, and I had to go with a different company that takes inventory seriously.

JACKSON SWAN  |  First Impressions 
Rating:
5.0

10/10 will recommend!

Sarah Austin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TEMIKA THOMAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chelsea Charles  |  Overall Experience 
Rating:
5.0

Thank you for keeping my items in a clean environment and safe!

Angela Harris  |  Overall Experience 
Rating:
5.0

The staff is great and Kia the manager is awesome. Thanks guys. Blessings 🦋

Anetha Whitney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zaria Almonte  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kim thomas  |  Overall Experience 
Rating:
5.0

Thank you

CLAYTON DAVIS  |  Overall Experience 
Rating:
2.0

My door access code still does not work. I can only get to my unit during ‘operating hours.’ I stopped by the front desk in the first couple of days and was told that online move-ins are rarely able to complete properly and that corporate would need to fix my code as it all looked right in the system here. They said it might take a day or two for the code to work. Still nothing.

Vince Westin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mercedes Shelley  |  Overall Experience 
Rating:
5.0

We had a great experience. Jesse is awesome!

Ann Thomas  |  Overall Experience 
Rating:
4.0

NO Veterans discount or if paid for full year in advance!

Daniel Hydrick  |  First Impressions 
Rating:
5.0

Finding the entry to the property with a truck for the first time was a bit obscure, but everything after was more than I'd expect at least from what I am used what I am accustomed to from other U-Haul storage facility. This is a more modern experience with special drive up ramp for different vehicle and digital key access.

DANE BROWN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nyla Lee  |  Overall Experience 
Rating:
5.0

very good customer service. Will definitely use this facility again with future needs. Thanks.........rd

ROBERT DONNELL  |  Overall Experience 
Rating:
5.0

The staff was courteous and helpful. The process was quick and we had no issues that wasn't quickly satisfied..

JOSEPHINE TRIPLETT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kendra franklin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Terry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LENORE FRANKLIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette Dennis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melvin Kent  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kendra franklin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT DONNELL  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Korey Sapps  |  Overall Experience 
Rating:
5.0

It was a great experience....thank you!

Margaret Bartlett  |  Overall Experience 
Rating:
5.0

Kiya and Jesse were the consummate neighborhood professionals. Each time I needed space or assistance, they treated me like a long-time local friend, and made me welcome while quickly solving my problem. Trucks and rooms of the size I needed were available, and accessible as-needed. The facility is extraordinarily clean, and I felt safe no matter when I visited. Thanks U-Haul and the Roswell Street team!

Edward Dannemiller  |  Overall Experience 
Rating:
5.0

Chris was very helpful and polite. He was very informative and great in assisting me! This is my first time renting a storage unit and he definitely made it simple and convenient. The prices are amazing and it didn't take long to get situated.

Chalonda Campbell  |  First Impressions 
Rating:
3.0

Everything was ok except that for the 2nd time they never seem to be able to find my reservations.

Benito Salinas  |  First Impressions 
Rating:
5.0

I had a great experience working with the staff who, convinced me to move my things from Extra Storage to U-Haul over a year ago.

Sarjo Patrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REINA MCCOLLUM  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAMELA ROBINSON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Philip Bailey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaunna Wilson  |  Overall Experience 
Rating:
5.0

Ms. Kiya the GM in Marietta on Roswell Rd is wonderful. She is absolutely AMAZING!

Tobice Terrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT STONE  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful. The manager Kiya was awesome.

TONA JOHNSON  |  First Impressions 
Rating:
5.0

From the time I set foot in Georgia this location helped me get moved into my storage with ease. Every employee in this location is very kind and truly made me feel at ease. Using U-Haul for my move from Chicago has been a horrific experience BUT thIs location in Georgia with the General Manager Zakiya leading her team. Gerald, Terrance and another young guy you would NEVER go wrong. The phrase “I CAN HELP YOU” is the definition of every one of them. Thank You Tobice Terrell

Tobice Terrell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shaunna Wilson  |  First Impressions 
Rating:
5.0

Great staff. Shelby was awesome!

Eugene Phillips  |  Overall Experience 
Rating:
3.0

Arrived on July 5,2020 around 6:00 pm the door access to get in too storage was locked couldn't get into my storage. Another also had too leave due no access. The sliding and the Mandoor was locked.

Johnny Whatley  |  Overall Experience 
Rating:
5.0

Very helpful and professional I wish there were more people like her in the service industry it actually was the best part of my week even though my week was very stressful. Thank you for having her as one of your lead employees. Tommie Liott

Thomas Liott  |  First Impressions 
Rating:
5.0

Thanks for your good help. I was pleased with all of my service that day. Every one wore there name tag as well.

Sharon Scott  |  First Impressions 
Rating:
2.0

The staff seemed to be confused most of the time. Always overcharged me so I am still waoting on a refund of late fees they say I owed every month even though I was not due to the last day of the month and paid early most times.

Latausha Griffin  |  Overall Experience 
Rating:
5.0

The team at this facility are fantastic!

Thomas Ledoux  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Riaan Van Schalkwyk  |  Overall Experience 
Rating:
1.0

We moved out on March 14, continued to get notices we had not paid our April bill, telling us we were being charged a late fee. Left two messages for Ms. Blair and also sent an email and never got a returned call back. This kind of management will run you out of business . I own a moving company and will never recommend this facility to our customers . The lack of customer service is unconscionable. No excuse for not responding back to me.

Donald Newnan  |  Overall Experience 
Rating:
5.0

THANK YOU FOR THE USE OF YOUR FACILITIES IN RESPECTS TO COLLEGE STUDENTS HAVING TO MOVE OUT SO ABRUPTLY!!! #TEAMSPIRIT U-HAUL !

kierra york  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pedro cruz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julia Watkins  |  Overall Experience 
Rating:
2.0

They charged me for a month of storage after I moved out over 15 days ago and didn't prorate the month I moved out in... I will never use them again.

Derick Felton  |  Overall Experience 
Rating:
5.0

Shelby was very friendly and helpful!

CELESTE BURR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernard Akram  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aneatra Dixon  |  Overall Experience 
Rating:
5.0

I came 2 different times 2 days back to back an the costumer service was outstanding to the point I wanted to work here myself. I had a great an convenient experience. Thanks so much

keonta childress  |  First Impressions 
Rating:
5.0

Very well managed. Staff is terrific. Highly recommended for rentals and storage.

Mark Hill  |  Overall Experience 
Rating:
4.0

I wish we could access the facility later than 7pm. otherwise everything was ok apart from penalties fined the very next day instead of a week later.

Judith Black  |  Overall Experience 
Rating:
2.0

The GM is very rude not only to the customer, like me, but to her employees, she has a power trip, and is like they don't reprend this behavior, and until they do not, it is going to be a cycle

Rosangel Diouf  |  Overall Experience 
Rating:
5.0

Customer service was great

Netasha Taylor  |  First Impressions 
Rating:
5.0

Everyone is so customer service oriented. Love this location.

Sharon Campbell  |  First Impressions 
Rating:
5.0

Employees were extremely helpful

Daniel White  |  Overall Experience 
Rating:
5.0

The representative was very helpful and efficient. I would recommend this location for rentals and storage needs.

reina mccollum  |  First Impressions 
Rating:
5.0

Was very please with staff and quality of service

VICKIE HUNT  |  Overall Experience 
Rating:
5.0

My experience was awesome. Shelby was so kind and helpful. I would highly recommend this location to anyone!

CAYLA CLARK  |  First Impressions 
Rating:
5.0

Shelby at the Roswell rd location was amazing. Great customer service

Nylandia hines  |  First Impressions 
Rating:
5.0

Awesomely great Customer Service PLUS

jill word  |  Overall Experience 
Rating:
5.0

Shelby was such a great help. She showed me the size of the storage, and was very kind to locate a storage closer to the loading door. I love the climate control units, so far a five star experience.

Julie Xiong  |  First Impressions 
Rating:
5.0

excellent service

Judith Black  |  First Impressions 
Rating:
5.0

Good customer service, very helpful.

Mattie Harshaw  |  First Impressions 
Rating:
5.0

The manager was awesome

Jenaro Roberts  |  First Impressions 
Rating:
5.0

Like that i can store and rent at the same place. Employees are very accommodating and make a stressful work less worrysome.

tish tomkins  |  First Impressions 
Rating:
5.0

Awesome Sauce Customers Service PLUS. ESPECIALLY THE STORE MANAGER

jill word  |  First Impressions 
Rating:
1.0

The employee did not know to show me my storage the day I rented it , then when I came to load it and saw it I was very upset . Also no one told me about the dollies to assist me until I called corpor

denise haden  |  First Impressions 
Rating:
5.0

The folks were great in assisting me!! Excellent customer service!

DEBRA RANNELLS  |  First Impressions 
Rating:
5.0

Very helpful and professional

Steve Broughton  |  First Impressions 
Rating:
5.0

Good professional services

Veronica lewis  |  Overall Experience 
Rating:
5.0

Everyone there was very pleasant and helpful very great experience.

Bernadette Jones  |  First Impressions 
Rating:
5.0

Good location nice and clean no complaints my way!!

Jessica Wood  |  Overall Experience 
Rating:
5.0

A few technology glitches at check in - not a big ordeal. Staff super friendly.

Clint Etheridge  |  First Impressions 
Rating:
5.0

Love the "re-purposing" of this mid-century Chevrolet dealership! Exceptionally nice, new units w/state of the art security. Super friendly staff and GM! :)

Christopher Monroe  |  First Impressions 
Rating:
5.0

The manager, DeAndre, was wonderful to work with. We were the first storage customer after the facility opened. He was as helpful when we came in as he was when we closed out our unit.

john beverstein  |  Overall Experience 
Rating:
5.0

There was a guy who look out for me didn’t get his name. Black, dark skin, between 5’ 6 - 5’9. Slim. He gave me excellent service. Provided me with a lock for my truck.

Christine Hudson  |  First Impressions 
Rating:
5.0

I had a warm reception and a positive experience.

Sarjo Patrick  |  First Impressions 
Rating:
5.0

great

janice ross  |  Reservation 
No reviews have been submitted for this location.

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