Customer Reviews for U-Haul Moving & Storage at Roswell Street

2,513 reviews

900 Roswell St   Marietta, GA 30060

(770) 428-6220

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(770) 428-6220

900 Roswell St
Marietta, GA 30060

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Greg wad really helpful.and the hold entire staff.

Randal J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shana T. 
Rating:
5.0

Rep was very helpful

Janie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA B. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

This U-Haul storage was very hekpful and even helped me by getting my car on the auto transport and strapping it down. Also they made sure the tires was good before I got on the road.

Broderick D.  |  Overall Experience 
Rating:
5.0

Corey was excellent and helpful.

Matthew S.  |  First Impressions 
Rating:
5.0

The manager was AMAZING. Our first truck had a flat tire and he switched it out and even upgraded us to a larger truck.

Jonathan C. 
Rating:
2.0

Make sure that the trucks have enough gasoline and not on E

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

Kathi C. 
Rating:
2.0

Have the cart for moving in the truck.

Clara P. 
Rating:
1.0

Bait and switch. I chose this for the truck rental that gets one month storage free which was as it turns out not part of the deal. Any chance I have to steer business away from you I speak loud and long.

William N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn B. 
Rating:
4.0

Employees are friendly knowledgeable and kind.

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

Kenley F. 
Rating:
3.0

The truck was soooo noisy from the tires. If I had a longer drive, I would have needed to return for another.

Scott N. 
Rating:
5.0

Excellent customer service, thank you for making my moving day go smoothly!

Ashleigh W. 
Rating:
4.0

Very friendly staff. I'll update once i test the hitch that they just installed as needed.

federico F. 
Rating:
5.0

Greg is the manager at this location and is very knowledgeable in his position. He's been extremely helpful in making my transitions seamless and very quick. He has also been more than willing to help me find help with my moves, which was greatly appreciated. Thanks Greg Hermasillo and thanks Uhaul 😊 James Weilminster

James W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa T. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

This facility, its location, its equipment and service are excellent. We recommend highly.

Preston M. 
Rating:
5.0

Always great to work with at this location

Mike W. 
Rating:
5.0

Personnel was super friendly and very helpful, I had a great experience, quick in and out - Thank you!

paul F. 
Rating:
5.0

Customer did not leave a comment.

Sidnei H. 
Rating:
4.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Everyone was very helpful and friendly.

Kevin M. 
Rating:
1.0

I had the rental for a longer period than what they may have been used to in Roswell, Georgia. I was a paying customer who paid for my extensions every week. The price was different every week and this was not including mileage. The harassment of calling and threatening that I was stealing the vehicle because of the length I had the vehicle when I was paying weekly for the vehicle. You can not be stealing something that you are paying for. I did not like the treatment I received as a paying customer and wouldn't recommend I understand you all have a lot of theft issues but you can not be harrasing and accusing everyone of that.

Justin H. 
Rating:
5.0

Fast check in and fast check out👌👌👌👌

Cameron L. 
Rating:
5.0

The gentleman that checked in my Truck might've been the most professional person I've encountered in a long time...Thank you

Aaron B. 
Rating:
3.0

Customer did not leave a comment.

Brielle B. 
Rating:
4.0

Jasmine p went above and beyond. She was also very PROFESSIONAL

Randy F. 
Rating:
4.0

The cab of my truck reeked of cigarette smoke. The previous customer should have been charged a cleaning fee

richard H. 
Rating:
5.0

Customer did not leave a comment.

Dwayne C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonia P. 
Rating:
5.0

Customer did not leave a comment.

Frank A. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

It's not my first experience with that location and always they are super nice and gentle with me. I super recommend there.

Rodrigo G. 
Rating:
4.0

Customer did not leave a comment.

james P. 
Rating:
5.0

The guy that took care of my reservation......was absolutely amazing. Above and beyond in his duties.

Jamie C. 
Rating:
4.0

Customer did not leave a comment.

Bernard A. 
Rating:
5.0

Customer did not leave a comment.

Courtney N. 
Rating:
5.0

Customer did not leave a comment.

Cindy B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregory K. 
Rating:
4.0

Customer did not leave a comment.

Tony R. 
Rating:
5.0

The app needs improvement, I couldn't get it to work. I was supposed to be able to pickup the rental without talking to anyone.

Katherine L. 
Rating:
4.0

Customer did not leave a comment.

Brittany C. 
Rating:
2.0

The mileage and gas meter was off on the truck.

Rachel R. 
Rating:
4.0

I'm confused about how you get people in I came in to pay around $35 that was my budget and with insurance i paid a lot more I'd rather know the whole deal up front

david S. 
Rating:
5.0

No complaints

William B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Great experience

Conny S. 
Rating:
5.0

Customer did not leave a comment.

C Daniel S. 
Rating:
4.0

Checked me in and out fast

William S. 
Rating:
3.0

Not sure!

Catherine M. 
Rating:
5.0

Customer did not leave a comment.

C Daniel S. 
Rating:
5.0

Corey was great! He got me hooked up and on the road quickly. The problem that I had is that the lights on the trailer did not work properly and I was unaware this was an issue until after dark. It could have become a dangerous safety issue. This must be added to the rental checklist before customers leave the lot. This failure does not reflect upon the employees, but either management or uhauls policies and procedures as a whole.

Jerrod L M. 
Rating:
5.0

Thank you all for servicing me and keeping excellent service!

crystal w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad D. 
Rating:
5.0

I have worked with this location many times and have always had a very positive experience. Corey was very helpful in getting truck checked in. I showed him that engine light indicator was on and requested they check the truck thoroughly before renting it again. Corey was friendly, professional and helpful! At this location, I have always had positive experience with Greg, Elijah, & Corey and several other employee! The Roswell St Store is convenient, well organized, good clean equipment. They even have a very clean restroom! Positive Uhaul experience every time I deal with this location!!

Robert B. 
Rating:
4.0

The cabin was not particularly clean and the truck seemed to run a little rough.

Thomas W. 
Rating:
1.0

Customer did not leave a comment.

ELIZABETH J. 
Rating:
3.0

When delivering the truck in Marietta I forgot the UHaul documentation and my cellular holder. When I returned 15 minutes later to pick them up, our papers were in the garbage and the cellular holder had been disarmed and placed in a desk.

LEONARDO JOSE B. 
Rating:
5.0

Very professional and great customer care

Richard V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mani K. 
Rating:
5.0

Customer did not leave a comment.

Philip W. 
Rating:
5.0

Customer did not leave a comment.

Paige K. 
Rating:
5.0

Customer did not leave a comment.

TONI S. 
Rating:
5.0

N/a

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery L. 
Rating:
5.0

Customer did not leave a comment.

angelica R. 
Rating:
5.0

The staff went above board to help me!

Jeff L.  |  First Impressions 
Rating:
5.0

Best U-Haul experience ever at this location

MARTINEZ C. 
Rating:
4.0

People at the counter were great. The guy who cuts the locks sounds lazy and is rude.

Josh D. 
Rating:
5.0

Everything is perfect… keep up with the good work

EDUARDO C. 
Rating:
5.0

Customer did not leave a comment.

Darrell A. 
Rating:
5.0

Diamond was great!

Tracy H. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

DIANE S.  |  First Impressions 
Rating:
5.0

Greg and the team were fantastic, the process was so easy, they gave great service, the store was well stocked, clean and welcoming, and the truck got the job done. We will never go anywhere else. Thank you!

Gina G. 
Rating:
1.0

I never went to the facility. I cancelled my unit but was still charged on my credit card.

Precious S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca R. 
Rating:
5.0

Mobile pickup was taking too long so we went inside .the staff was helpful and fast and drove the truck up for us.

MIchael H. 
Rating:
5.0

Again, the customer service rap that helped me was outstanding. Went out of his way to make sure that everything worked well when turning in the truck when getting the information for the storage unit just was superbly professional.

Carolyn G. 
Rating:
5.0

Customer did not leave a comment.

Rashan D. 
Rating:
5.0

Customer did not leave a comment.

fred c.  |  Overall Experience 
Rating:
5.0

Everything was great! Easy and seamless experience from start to finish.

Tracy B. 
Rating:
5.0

This location has an exceptional team - welcoming, friendly, helpful, and professional. It's an impressive operation!

DON C. 
Rating:
5.0

The roswell location was great but my initial location in birmingham, al was very bad. They should not be in the uhaul business.

Mack O. 
Rating:
1.0

I would like a manager to contact me

Amiziyah P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Excellent

WARREN M. 
Rating:
5.0

Very professional

Richard V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
1.0

lied about fuel

Josiah H. 
Rating:
5.0

Great customer service

Blaine R. 
Rating:
5.0

The store manger George I believe was very helpful and polite. The store was ran well and organized. The van was in great condition all around. Will return again to the store.

SIEDAH M. 
Rating:
5.0

Well this location was awesome. Good employees and quick service. Both when I picked up and when I dropped off. 💯 💯 💯. but I am still pissed off with another location that didn't honor a contract. Until today I can never go back to that location. I actually drove 1 hour away out of my way, just because I can't see giving my business to that location in conyers ga. Until today I still remember how that location treated me as a customer by making feel like I didn't know what the contract said. Anyway this location in Marietta was good to me. That location in conyers ga can go to hell for all I care. Just a bunch of liars and money hungry idiots. 1150 dogwood dr, se conyers ga 30012

Simon K. 
Rating:
5.0

Customer did not leave a comment.

ROY D. 
Rating:
4.0

Customer did not leave a comment.

Dan D. 
Rating:
5.0

I would recommend this uhaul storage facility to all my family and friends. I was very happy from start to finish.

Mary W.  |  Overall Experience 
Rating:
5.0

This facility is excellent! Customer service is premier from start to finish!

THERESA D. 
Rating:
5.0

Nothing excellent service punctual and friendly

Dexter T. 
Rating:
5.0

Customer did not leave a comment.

Carlos A.  |  Overall Experience 
Rating:
5.0

I was unable to get my appliance dolly when I got there due to none being available. I also mentioned that Uhaul note owes me $50.00 due to me not being able honor my needs for service. I have not received it and I'm wondering will I ever.

Willie H. 
Rating:
4.0

Customer did not leave a comment.

DAVID A. 
Rating:
1.0

I wanted to rent a self storage this morning. Open hours are posted on the door. Sunday 9am. I arrived at 10 pm. CLOSED WHY? This was at the otherwise excellent location on Roswell st in Marietta Ga

fred C. 
Rating:
5.0

Although site was well lit, I would recommend providing additional signage directing customers to the after hours key drop. It took me some time to locate the slot on the door.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Ember B. 
Rating:
5.0

My experience was completely satisfactory. In the past when my friends or i have rented from this location it has always been met with some sort of unpleasantry, whether it's a problem with the charges, the rental or the customer service, too much chaos. A gentleman named Tim assisted me today. He was quick, clear, concise and polite, no drama. I was in and out in no time. It felt good. I look forward to renting again in the next few months.

Claudia A. 
Rating:
3.0

Customer did not leave a comment.

sasha b.  |  First Impressions 
Rating:
2.0

I have a business that often requires me to have more space to store product and the last two spaces I have rented have proved to be problematic. This last space was very tiny, but I made do. I thought the cost was too much for such a small space. The other issues include human fecal waste right inside the entry door to the facility, as well as a homeless person (and what looked like more fecal waste) inside the building lumped up laying on the floor about 50 ft. from my unit. I will say your associate (Cory) was great , but sadly I don’t think part of his job should have to include cleaning up human waste. This was a horrible experience for everyone and I almost vomited, as the smell was so bad. I have one 8’x10’ space remaining and it is my goal to get it moved as soon as possible. Lastly, the non-climate controlled unit I had several months ago was simply unsafe. There are homeless people roaming around that area which is three blocks away from your main facility snd I never felt safe there. Also, the road floods with standing water when it rains. This space was far overpriced and I will never rent there again.

JEWETT M.  |  Overall Experience 
Rating:
5.0

Truly top shelf business! Friendly, professional and accommodating!

Terry M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HOWARD T. 
Rating:
5.0

Customer did not leave a comment.

Abdrahim A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Alan W. 
Rating:
4.0

Customer did not leave a comment.

Ron G. 
Rating:
5.0

Customer did not leave a comment.

Elys Z. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Anita B.  |  First Impressions 
Rating:
4.0

The storage itself was fine although access into the storage locations was not very accessible. The box for a patrons access code is broken/inoperable and has been for my entire stay with Uhaul. It would be GREAT if patrons could access locations without having to walk up to the front office for someone to open the door from the inside. What's the point in having the box to insert your code when it hasn't worked in over 2 years? P.S. It's a Blessing that the old manager is no longer at this facility. Thanks, Joyce S Hurd

Joyce H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

john alexander T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

john alexander T.  |  Overall Experience 
Rating:
5.0

Ms. Tina Burnett did an exceptional job with helping me ensure my move in was seamless and stress free. She is amazing at what she does within the company and I will be recommending future business toward U-Haul Storages. The storage space was clean and after hour assistance + customer support was spot on & 10/10!

Osharia D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TERRELL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danise J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katherine G.  |  Overall Experience 
Rating:
5.0

Found comparable sized unit within 2 miles for lower monthly price

Conredge L.  |  Overall Experience 
Rating:
5.0

It was a great experience God bless you all.

Jose V.  |  Overall Experience 
Rating:
5.0

I couldn’t be more grateful - the staff was amazing!

Margaret O.  |  Overall Experience 
Rating:
5.0

Thank you Greg for your excellent customer service. You took the time to ensure that my passcode was working and provided detailed explanation of hours and how to enter and exit the facility

Ada Enid L.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Judea T.  |  Overall Experience 
Rating:
5.0

I was very upset when I entered the building but customer service. They was very polite when they help me with my situation. And when I left from there. My whole attitude change.

Syvia Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

hughandra n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALAIJAH H.  |  Overall Experience 
Rating:
5.0

The staff was absolutely wonderful, they helped me alot.

Rebecca R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah V.  |  First Impressions 
Rating:
4.0

They're difficult to get on the phone, but they do have friendly service.

Kathryn H.  |  Online Move In 
Rating:
4.0

greg is a very courteous manager. facilities is clean and accessable.

Jamie H.  |  First Impressions 
Rating:
5.0

Had excellence servicd

Ronald v.  |  First Impressions 
Rating:
5.0

Elijah and the light skinned Black lady were very very helpful and understanding after bad experience with another Uhaul store (543 Cobb Parkway). I love my 10x10 storage as well as the location near the front entrance. I suffer with arthritis so having a short distance to drop off or pick up my items is very convenient. Elijah did an amazing and outstanding job!!! It was about 20 minutes before closing, but they took their time with me. Elijah knew exactly what he was doing. It was evident that he has been with the company for some years; very professional and smart. 👏 and Hats Off to the crew at 900 Roswell Street for very professional fast and courteous service!!!

Edwina B.  |  First Impressions 
Rating:
5.0

Over a year at this facility and no issues. Greg and his staff were always very helpful and positive. Thank you very much!

MICHAEL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eduardo S.  |  Overall Experience 
Rating:
5.0

Facility maintains cleanliness. Staff very knowledgeable and friendly would recommend to anyone

yvette B.  |  Overall Experience 
Rating:
5.0

Ty

Cynthia F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julio P.  |  Overall Experience 
Rating:
5.0

The women who runs the storage rentals is great.

christina h.  |  Overall Experience 
Rating:
5.0

Mr. Miller went above and beyond to take care of us and had the most pleasant manner about him. This has been a most stressful move ever and ever little bit of help has been a Godsend, thank you Mr. Miller and U-Haul for being there. A+++💫

Jonathan B.  |  Overall Experience 
Rating:
5.0

Great

Sharon B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia F.  |  First Impressions 
Rating:
5.0

Very friendly and professional staff. Units are well kept and easy to access.

jedidia d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donald B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea J.  |  Overall Experience 
Rating:
4.0

The only complaint I had was several times when I went to get stuff out of storage, the office staff had parked their cars for the day in the parking spots right in front of the doors at the loading docks. I consider these spaces to be for paying customers to use when moving items in or out of storage - they are the easiest spots to use with the loading dolly’s . So on the 2nd instance that this happened I went in the office to speak to the manager about it and he was very rude to me in his response, but they did all go move their cars out of my way.

Celeste B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEDIDIA D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tosha F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Agnes R.  |  Overall Experience 
Rating:
5.0

The staff here were very friendly and really helpful.

celia m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celeste B.  |  Online Move In 
Rating:
5.0

The staff behind the desk was very accommodating. One young lady, I believe her name was Andrea, was wonderful and really went out of her way to help us. Above and beyond❗️👍✔️

Clarence C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aretha M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lee m.  |  First Impressions 
Rating:
4.0

Nina is straight, professional and to the point. You understand and she goes out of her way to accommodate deserving customers that show patience, listen and respect the facility. Her staff tends to convey the same sentiments

JAMES D.  |  First Impressions 
Rating:
4.0

Couldn’t find help when needed I stood in the lobby and waited for almost 30 minutes before someone was able to help and it was an employee who literally just came in and clocked in. I stood there and watched 3 employees working and helping out a customer in the parking lot with their hitch.

RAVEE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NAYSHONDRA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VIVIAN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

When i returned the trailer, everyone in the office was friendly and helpful, especially helping me select the particular storage unit and how to access it after hours. Very efficient and friendly❗️

Clarence C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian R.  |  First Impressions 
Rating:
5.0

Very helpful. Great people

Michael B.  |  First Impressions 
Rating:
5.0

Staff at facility are excellent

Christine D.  |  First Impressions 
Rating:
5.0

Great staff and storage facility very well kept and reasonable prices. Highly recommend

NEWTON G.  |  Overall Experience 
Rating:
5.0

The office and facility staff are friendly and genuinely Customer-Focused experts. Thank you again for your help upon arriving in GA after an eventful 3-day long drive from MI. Highly recommend.

NEWTON G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cornelia B.  |  First Impressions 
Rating:
5.0

The manager went above and beyond to help us and we had a great experience with our storage unit and returning our Uhaul truck.

Clayton W.  |  First Impressions 
Rating:
5.0

Great staff everyone was always very helpful, pleasant,great attitude and smiles 😁

charlotte w.  |  Overall Experience 
Rating:
5.0

Really friendly staff and great workers

Luisa N.  |  Overall Experience 
Rating:
5.0

Prior to coming to this storage facility, I had a below average experience. From picking up my truck and it not being available, to being hung up on by customer service staff and problems with the equipment, I was definitely not pleased. However, EVERYONE at this facility was TOP NOTCH. They were caring and attentive. I felt like I was the only customer in the world. However, I witnessed them give that top notch service to other customers. Brandon, Nia and ESPECIALLY LA NINA, the manager all treated my family with extreme care. By the time I got to the facility, I was in tears but when I left, I felt encouraged that there are still kind people in the world. Because of them, I will continue to use UHaul.

Placida B.  |  First Impressions 
Rating:
5.0

La Niña is the best!

Steve B.  |  Overall Experience 
Rating:
1.0

You took $300 that was not authorized and emptied my checking account just as my bills were due. How do you think I feel? Furious that's how! Are you gonna cover my extra expenses due to this discrepancy? If it effects my credit score are you gonna fix that? Because it well may. Schedules have had to be changed ,plans altered,time wasted. And I cancelled auto pay prior to these fraudulent charges. This is despicable.

Patrick W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISABULLARD E.  |  Overall Experience 
Rating:
5.0

Helpful to have equipment in the storage area to assist with the move out

THELMA M.  |  Overall Experience 
Rating:
5.0

Tina is an amazing manager and her staff is obviously just like her. Couldn’t have had a better experience with my storage. Different than any other storage company in the world. They’re not about stealing and selling your stuff.

Adam W.  |  Overall Experience 
Rating:
4.0

New to Uhaul storage. Great so far!!!

Timmothy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rick B.  |  Overall Experience 
Rating:
5.0

Staff at 900 Roswelll Street location were all exceptional

Robert F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdrahim A.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Dong P.  |  Overall Experience 
Rating:
5.0

Staff very helpful and knowledgeable Indoor storage very nicely kept and accessible Will definitely use this facility again if I need storage

Brianna J.  |  Overall Experience 
Rating:
5.0

La Nina and her staff were extremely efficient and pleasant to deal with. She has her staff very well trained.

Iris P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nathan J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daryl D.  |  First Impressions 
Rating:
1.0

This U-Haul has the rudest, laziest employees of any storage facility I have ever used. And there’s a travel nurse I use quite a few

MARIE C.  |  Overall Experience 
Rating:
5.0

They were extremely helpful, got me where I needed to be, made my reservation easy, and smooth…

Adoniyah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES WALLACE W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Liza S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melinda H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marshelle D.  |  Overall Experience 
Rating:
5.0

This is a top notch U-Haul facility. The staff is professional and timely in responding to communications. And the facility is modern. It always clean, well lit, easily accessible, smells good, quiet and room temperature. I was a bit concerned when I had to get a unit on the 2nd level but once I actually drove around to the unit, it was street level from the side street and had 2 garage doors for loading/unloading regardless of weather conditions.

Shanita E.  |  Overall Experience 
Rating:
2.0

Bait and switch. I lined up a truck and free storage for a month and did not get the truck I wanted at the time I needed it. I stayed because of the one month free rent which I found was not a true offer and the unit I got has a building column in it reducing the square footage. This has all been put online as well. There is nothing like being trapped by you.

William N.  |  First Impressions 
Rating:
5.0

Timiyah Blair at the front desk was very knowledgeable, patient and professional. She assisted me with getting my storage units after my items wouldn’t fit in one she helped look for another unit on site after I was told by another worker that all units were occupied.

Marshelle D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SABRINA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory L.  |  Overall Experience 
Rating:
5.0

The staff was execlent,promt, and patient...i know thats hard when it comes to customer service!! Thanks and i will be using and recomending uhaul again!!

VICKEY H.  |  Overall Experience 
Rating:
1.0

Very rude and unhelpful worker at the desk. I was charged for a unit that was supposed to be free for the first month, and the manager refused to resolve the issue when I brought it to her attention. I was reimbursed after going through corporate, following several hours of my own time spent explaining the situation. I will avoid this location moving forward.

Brendon C.  |  Overall Experience 
Rating:
5.0

Absolutely one of the best U-Haul stores in the area. Love how they paid tribute to the former Chevrolet dealer that was there for so many years. Excellent re-purposing of that property.

Christopher M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larry s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Markiste G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tarra D.  |  Overall Experience 
Rating:
5.0

I went storage and units trucks all over the country are you in the top five

Shirley C.  |  Overall Experience 
Rating:
5.0

Deberian de cerrar un poco mas tarde.

Hilario D.  |  Overall Experience 
Rating:
5.0

I’m terrible with names, I believe his name was Fredd. But he did a wonderful job making my move in smoothly and efficient. Went above and beyond, and he was very knowledgeable.

LESTER J.  |  First Impressions 
Rating:
5.0

Great service the young man was very pleasant and knowledgeable

Reginald L.  |  First Impressions 
Rating:
5.0

Staff is friendly knowledgeable and always ready to help. Storage facility is always clean and very well maintained. Highly recommend!

TAHIRAH S.  |  First Impressions 
Rating:
3.0

uhaul roswell st marietta is hard to get in and out of with big trucks, needs to be modded out ie. parking lot.

gary j.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ELLEN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA Y.  |  Overall Experience 
Rating:
5.0

They have an good crew there Kia the GM was just very knowledgeable & patient with Me& My storage situation!! It wasn’t a long drawnOut process& that’s why if I ever have to return I will & I’ll certainly recommend them to Anyone in need of storage ⭐️⭐️⭐️⭐️

connie h.  |  Overall Experience 
Rating:
1.0

Whoever the assistant manager there should definitely be fired. She harassed us the entire time we were trying to break the lock off our storage unit. This lady was rude, condescending, unhelpful, unprofessional, and had the nerve to run up on us with two other employees. The other two employees were no help. The assistant manager made threats to us our whole stay and also threatened to call there cops on us after we called a locksmith to help us due to them being completely useless! I will never recommend U-Haul storage again! Y’all suck!

Tracye D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHARON R.  |  Overall Experience 
Rating:
2.0

My experience with Uhaul was the worst. Moving is already stressful and my horrible experience added to this stress. The storage unit I was given was roach infested and I was accused of bringing them with me which is not the case otherwise I wouldn’t have complained about them. I was then initially told I had to move my stuff out of the unit after I paid a company to move it in. After complaining about the situation, the manager there worked with me and reassured me she would take care of it. I appreciate everything that she did to make the experience less stressful and she was very helpful in getting my things moved to another unit while I was out of the country. However, the moving company that they hired destroyed my TV stand in the process. The staff worked with me after I expressed how upset I was; however, it was a horrible experience for me.

JUDITH L.  |  Overall Experience 
Rating:
1.0

Terrible all around.

Brendon C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

stacy s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANE W.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Laneta A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dustin m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carol s.  |  Overall Experience 
Rating:
5.0

Zakiya Blair is the GM at this location and she has been nothing short of phenomenal in dealing with our particular situation. Moving across the country is very stressful and she has listened to us and worked with us from the start. She goes above and beyond what a typical business person would do. I highly recommend this location as the staff is following her lead and are only going to continue to be successful.

Tracy P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashanti W.  |  First Impressions 
Rating:
3.0

Pick time was 1pm I arrived at 1230pm waited 45mins for a truck.The weekend of 5th of June my reservation was for 1pm I arrived at 104pm I had been bumped truck was given to someone else. This is poor customer service I wouldn't recommend this facility.

THELMA M.  |  First Impressions 
Rating:
5.0

I just moved into the area and I reserved The wrong storage unit for my items. I went And met Ms. Blair and she showed me a unit and was extremely helpful and eased my worry! Things are wonderful.

LISABULLARD E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Garrett G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARNEECIA J.  |  First Impressions 
Rating:
5.0

I had a great experience with this U-Haul location, both with my truck rental and storage rental. The facility is very well maintained. The Saturday I came to check out of storage (and pick up / drop off a truck to move everything) it was very busy and the staff was as patient as any

Kelsey J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis S.  |  First Impressions 
Rating:
1.0

Your systems are awful. I reserved a unit online, and Terrence tried to assign me one TWICE, and they were both occupied. He has no visibility to which units are available and which ones are occupied. So I didn't stand a chance at getting a unit at UHAUL.

JACKSON S.  |  Overall Experience 
Rating:
1.0

Your systems are awful. I reserved a unit online, Terrence assigned two units that were already occupied. How is he supposed to know which one to assign? I did not have time for that, and I had to go with a different company that takes inventory seriously.

JACKSON S.  |  First Impressions 
Rating:
5.0

10/10 will recommend!

Sarah A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TEMIKA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chelsea C.  |  Overall Experience 
Rating:
5.0

Thank you for keeping my items in a clean environment and safe!

Angela H.  |  Overall Experience 
Rating:
5.0

The staff is great and Kia the manager is awesome. Thanks guys. Blessings 🦋

Anetha W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zaria A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kim t.  |  Overall Experience 
Rating:
5.0

Thank you

CLAYTON D.  |  Overall Experience 
Rating:
2.0

My door access code still does not work. I can only get to my unit during ‘operating hours.’ I stopped by the front desk in the first couple of days and was told that online move-ins are rarely able to complete properly and that corporate would need to fix my code as it all looked right in the system here. They said it might take a day or two for the code to work. Still nothing.

Vince W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mercedes S.  |  Overall Experience 
Rating:
5.0

We had a great experience. Jesse is awesome!

Ann T.  |  Overall Experience 
Rating:
4.0

NO Veterans discount or if paid for full year in advance!

Daniel H.  |  First Impressions 
Rating:
5.0

Finding the entry to the property with a truck for the first time was a bit obscure, but everything after was more than I'd expect at least from what I am used what I am accustomed to from other U-Haul storage facility. This is a more modern experience with special drive up ramp for different vehicle and digital key access.

DANE B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nyla L.  |  Overall Experience 
Rating:
5.0

very good customer service. Will definitely use this facility again with future needs. Thanks.........rd

ROBERT D.  |  Overall Experience 
Rating:
5.0

The staff was courteous and helpful. The process was quick and we had no issues that wasn't quickly satisfied..

JOSEPHINE T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kendra f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LENORE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melvin K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kendra f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT D.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Korey S.  |  Overall Experience 
Rating:
5.0

It was a great experience....thank you!

Margaret B.  |  Overall Experience 
Rating:
5.0

Kiya and Jesse were the consummate neighborhood professionals. Each time I needed space or assistance, they treated me like a long-time local friend, and made me welcome while quickly solving my problem. Trucks and rooms of the size I needed were available, and accessible as-needed. The facility is extraordinarily clean, and I felt safe no matter when I visited. Thanks U-Haul and the Roswell Street team!

Edward D.  |  Overall Experience 
Rating:
5.0

Chris was very helpful and polite. He was very informative and great in assisting me! This is my first time renting a storage unit and he definitely made it simple and convenient. The prices are amazing and it didn't take long to get situated.

Chalonda C.  |  First Impressions 
Rating:
3.0

Everything was ok except that for the 2nd time they never seem to be able to find my reservations.

Benito S.  |  First Impressions 
Rating:
5.0

I had a great experience working with the staff who, convinced me to move my things from Extra Storage to U-Haul over a year ago.

Sarjo P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REINA M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAMELA R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Philip B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaunna W.  |  Overall Experience 
Rating:
5.0

Ms. Kiya the GM in Marietta on Roswell Rd is wonderful. She is absolutely AMAZING!

Tobice T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT S.  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful. The manager Kiya was awesome.

TONA J.  |  First Impressions 
Rating:
5.0

From the time I set foot in Georgia this location helped me get moved into my storage with ease. Every employee in this location is very kind and truly made me feel at ease. Using U-Haul for my move from Chicago has been a horrific experience BUT thIs location in Georgia with the General Manager Zakiya leading her team. Gerald, Terrance and another young guy you would NEVER go wrong. The phrase “I CAN HELP YOU” is the definition of every one of them. Thank You Tobice Terrell

Tobice T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shaunna W.  |  First Impressions 
Rating:
5.0

Great staff. Shelby was awesome!

Eugene P.  |  Overall Experience 
Rating:
3.0

Arrived on July 5,2020 around 6:00 pm the door access to get in too storage was locked couldn't get into my storage. Another also had too leave due no access. The sliding and the Mandoor was locked.

Johnny W.  |  Overall Experience 
Rating:
5.0

Very helpful and professional I wish there were more people like her in the service industry it actually was the best part of my week even though my week was very stressful. Thank you for having her as one of your lead employees. Tommie Liott

Thomas L.  |  First Impressions 
Rating:
5.0

Thanks for your good help. I was pleased with all of my service that day. Every one wore there name tag as well.

Sharon S.  |  First Impressions 
Rating:
2.0

The staff seemed to be confused most of the time. Always overcharged me so I am still waoting on a refund of late fees they say I owed every month even though I was not due to the last day of the month and paid early most times.

Latausha G.  |  Overall Experience 
Rating:
5.0

The team at this facility are fantastic!

Thomas L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Riaan V.  |  Overall Experience 
Rating:
1.0

We moved out on March 14, continued to get notices we had not paid our April bill, telling us we were being charged a late fee. Left two messages for Ms. Blair and also sent an email and never got a returned call back. This kind of management will run you out of business . I own a moving company and will never recommend this facility to our customers . The lack of customer service is unconscionable. No excuse for not responding back to me.

Donald N.  |  Overall Experience 
Rating:
5.0

THANK YOU FOR THE USE OF YOUR FACILITIES IN RESPECTS TO COLLEGE STUDENTS HAVING TO MOVE OUT SO ABRUPTLY!!! #TEAMSPIRIT U-HAUL !

kierra y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pedro c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julia W.  |  Overall Experience 
Rating:
2.0

They charged me for a month of storage after I moved out over 15 days ago and didn't prorate the month I moved out in... I will never use them again.

Derick F.  |  Overall Experience 
Rating:
5.0

Shelby was very friendly and helpful!

CELESTE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernard A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aneatra D.  |  Overall Experience 
Rating:
5.0

I came 2 different times 2 days back to back an the costumer service was outstanding to the point I wanted to work here myself. I had a great an convenient experience. Thanks so much

keonta c.  |  First Impressions 
Rating:
5.0

Very well managed. Staff is terrific. Highly recommended for rentals and storage.

Mark H.  |  Overall Experience 
Rating:
4.0

I wish we could access the facility later than 7pm. otherwise everything was ok apart from penalties fined the very next day instead of a week later.

Judith B.  |  Overall Experience 
Rating:
2.0

The GM is very rude not only to the customer, like me, but to her employees, she has a power trip, and is like they don't reprend this behavior, and until they do not, it is going to be a cycle

Rosangel D.  |  Overall Experience 
Rating:
5.0

Customer service was great

Netasha T.  |  First Impressions 
Rating:
5.0

Everyone is so customer service oriented. Love this location.

Sharon C.  |  First Impressions 
Rating:
5.0

Employees were extremely helpful

Daniel W.  |  Overall Experience 
Rating:
5.0

The representative was very helpful and efficient. I would recommend this location for rentals and storage needs.

reina m.  |  First Impressions 
Rating:
5.0

Was very please with staff and quality of service

VICKIE H.  |  Overall Experience 
Rating:
5.0

My experience was awesome. Shelby was so kind and helpful. I would highly recommend this location to anyone!

CAYLA C.  |  First Impressions 
Rating:
5.0

Shelby at the Roswell rd location was amazing. Great customer service

Nylandia h.  |  First Impressions 
Rating:
5.0

Awesomely great Customer Service PLUS

jill w.  |  Overall Experience 
Rating:
5.0

Shelby was such a great help. She showed me the size of the storage, and was very kind to locate a storage closer to the loading door. I love the climate control units, so far a five star experience.

Julie X.  |  First Impressions 
Rating:
5.0

excellent service

Judith B.  |  First Impressions 
Rating:
5.0

Good customer service, very helpful.

Mattie H.  |  First Impressions 
Rating:
5.0

The manager was awesome

Jenaro R.  |  First Impressions 
Rating:
5.0

Like that i can store and rent at the same place. Employees are very accommodating and make a stressful work less worrysome.

tish t.  |  First Impressions 
Rating:
5.0

Awesome Sauce Customers Service PLUS. ESPECIALLY THE STORE MANAGER

jill w.  |  First Impressions 
Rating:
1.0

The employee did not know to show me my storage the day I rented it , then when I came to load it and saw it I was very upset . Also no one told me about the dollies to assist me until I called corpor

denise h.  |  First Impressions 
Rating:
5.0

The folks were great in assisting me!! Excellent customer service!

DEBRA R.  |  First Impressions 
Rating:
5.0

Very helpful and professional

Steve B.  |  First Impressions 
Rating:
5.0

Good professional services

Veronica l.  |  Overall Experience 
Rating:
5.0

Everyone there was very pleasant and helpful very great experience.

Bernadette J.  |  First Impressions 
Rating:
5.0

Good location nice and clean no complaints my way!!

Jessica W.  |  Overall Experience 
Rating:
5.0

A few technology glitches at check in - not a big ordeal. Staff super friendly.

Clint E.  |  First Impressions 
Rating:
5.0

Love the "re-purposing" of this mid-century Chevrolet dealership! Exceptionally nice, new units w/state of the art security. Super friendly staff and GM! :)

Christopher M.  |  First Impressions 
Rating:
5.0

The manager, DeAndre, was wonderful to work with. We were the first storage customer after the facility opened. He was as helpful when we came in as he was when we closed out our unit.

john b.  |  Overall Experience 
Rating:
5.0

There was a guy who look out for me didn’t get his name. Black, dark skin, between 5’ 6 - 5’9. Slim. He gave me excellent service. Provided me with a lock for my truck.

Christine H.  |  First Impressions 
Rating:
5.0

I had a warm reception and a positive experience.

Sarjo P.  |  First Impressions 
Rating:
5.0

great

janice r.  |  Reservation 
No reviews have been submitted for this location.

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