Customer Reviews for U-Haul at Peachtree Rd

3,827 reviews

3947 Peachtree Rd NE   Atlanta, GA 30319
(Located at North Druid Hills and Peachtree Street, 1 block away from the Brookhaven MARTA station)

(404) 231-2126

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(404) 231-2126

3947 Peachtree Rd NE
Atlanta, GA 30319
(Located at North Druid Hills and Peachtree Street, 1 block away from the Brookhaven MARTA station)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Alicia Todd 
Rating:
4.0

Check in was quick and easy. Much improved from my last rental.

David Ross 
Rating:
3.0

Customer did not leave a comment.

michelle highsmith 
Rating:
5.0

Personnel were great and made the rental easy. Very professional.

Richard Alexander 
Rating:
2.0

Customer did not leave a comment.

Catherine Lazenby 
Rating:
5.0

Customer did not leave a comment.

ARDIAN RUKA 
Rating:
1.0

Customer did not leave a comment.

Obadiah Beard 
Rating:
5.0

Excellent service at Brookhaven location. Highly recommended!

LUIS CATALDO 
Rating:
5.0

Wonderful staff at the Brookhaven location on Peachtree Road!

Melissa Jonathon Davis 
Rating:
5.0

The woman running the Peachtree Rd location is an artist at multitasking. She was taking care of multiple customers (at one point more than a dozen people) efficiently and pleasantly.

William Burke 
Rating:
5.0

Customer did not leave a comment.

Justin Brown 
Rating:
5.0

Tiana was excellent in helping. She was very professional and had a smile on her face. She seemed please to be helping me. Great customer service.

Paula Moore 
Rating:
5.0

Customer did not leave a comment.

boniface asante 
Rating:
5.0

Customer did not leave a comment.

robert jrissett 
Rating:
5.0

The staff is great.

Bryan Durkis 
Rating:
5.0

Customer did not leave a comment.

Christopher Hedgepath 
Rating:
3.0

Customer did not leave a comment.

NACY CUMMINGS 
Rating:
5.0

Customer did not leave a comment.

James Ulam 
Rating:
4.0

Customer did not leave a comment.

Deborah Proctor 
Rating:
5.0

Customer did not leave a comment.

gilbert Rapley 
Rating:
5.0

Please have the trucks/vans filled with at least some gas. My van was on empty when I picked it up.

Karen Lifshey 
Rating:
2.0

personnel had "attitude", final charge higher than receipt amount!

Jeffrey Williams 
Rating:
1.0

Overcharging

majid ghanouni 
Rating:
5.0

Ive been using this location for about 15 years, twice a month and enjoy my interactions every time I visit. Tiwannie always makes me feel valued and appreciated. Greets me with a smile as I observe her doing with each customer coming through the door. When she is away Randy is always fast to step in and get things done. My hat goes off to both for such great service!

CARY MILLIGAN 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Hughes 
Rating:
1.0

Rude employees who don’t care.

CONNOR FORD 
Rating:
5.0

Customer did not leave a comment.

Anna Rodrigues L C 
Rating:
5.0

Customer did not leave a comment.

Samuel Usrey 
Rating:
4.0

Customer did not leave a comment.

Michael Bienkowski 
Rating:
3.0

Checking in was a nuisance even though I had already done it on line. Asking for a selfie of me was not necessary (you know my license), and I feel it needlessly intrudes on customer privacy for no good reason. I also failed to see the need for a second contact person to add to the reservation. One is more than enough for someone with a credit card and major credit card. Rental car companies, renting out vehicles far more expensive than a van, don’t need that and neither does U-Haul. To be honest this process really dissuades me from doing so again.

George Stoner 
Rating:
1.0

Very disappointed. Was rented a unit with a check engine light. Told staff and asked for a replacement and was dismissed twice. Felt completely ignored and treated as a nuisance. Will not be using this office again

Thomas Boest 
Rating:
3.0

We had a res at the piedmont location for 10am-2 pm, but knew we were running late. We tried to call twice, but no one picked up. We got there at 11, and there was no truck available. Either you need to answer the phones, or you need to guarantee your credit card backed reservations for the duration of the reserved time.

Evin Galang 
Rating:
5.0

The staff is very friendly and helpful, they answered all my questions.

Lesly Dauphin 
Rating:
5.0

Customer did not leave a comment.

Scott Sika 
Rating:
5.0

Customer did not leave a comment.

Kevin Fisher 
Rating:
4.0

One issue was when we returned the trailer. The woman had all the lights off 10 minutes before closing so the place looked closed. She would not get out of her chair and told me to drive the trailer around back and unhook it myself. They way she said it was very rude. I have rented u-hauls for years and have never had an inceident this bad.

John Gravett 
Rating:
4.0

The lady sitting at front desk needs serious lessons in customer service and the language she uses to talk to customers. Dude is not how you address your customers. The gentleman installing the hitch was great. They forgot to put the hitch ball and he did it right away

Karanvir Virk 
Rating:
5.0

Customer did not leave a comment.

Borislav Bulatovic 
Rating:
5.0

Customer did not leave a comment.

Cynthia Goodman 
Rating:
5.0

Great Customer Service

Eva Moore 
Rating:
5.0

Customer did not leave a comment.

brenda files 
Rating:
3.0

Customer did not leave a comment.

Joseph Troy 
Rating:
3.0

The furniture pads I reserved were not available. Traffic at location is a nightmare.

Daniel Frank 
Rating:
1.0

The mileage and gas level were off when I received the vehicle. Luckily I took pictures because I was going to be wrongly charged. The employee saw the pictures on my phone with time stamp.. acknowledged that I was right and the charges weren’t accurate but said there was nothing they could do. Then they told me to call customer service. Horrible service. Horrible processes.

KEVONTE MCCLAIN 
Rating:
5.0

Friendly and professional

Fonda Smith 
Rating:
4.0

Customer did not leave a comment.

Jesse Gibson 
Rating:
5.0

Customer did not leave a comment.

Rahman Zekiri 
Rating:
5.0

Finally someone at U-Haul with good customer service skills! The van didn't smell like a dead body was stored there or someone who never bathed. A good experience this time!

Marc Buraczynski 
Rating:
5.0

Management team here is better than ever Check in was a breeze and at checkout, the guys came out and did a great job checking us out and cleaning the interior Really helpful

KENNETH GUGEL 
Rating:
2.0

One staff member didn't know how to disconnect the dolly causing a riff between "HER" and the only male employee on site.

Richard Bailey 
Rating:
5.0

Any time I have dealt with this location they have been nothing but accommodating. My negative review is purely for the service (or lack there of) provided by the Auburn, AL branch.

Jared Smith 
Rating:
3.0

charged me for insurance when i did not ask for it - unacceptable uhaul billing

allan Woiwood 
Rating:
5.0

Customer did not leave a comment.

Brian Rahilly 
Rating:
4.0

Everything perfect EXCEPT van was VERY banged up (it had your stickers all over) The one that was a problem was the sliding door damage. It was very difficult to open & always have a 'open door' warning light. A van can be banged up, but that door should have been fixed before ever being rented

Jeffrey Lebow 
Rating:
5.0

Customer did not leave a comment.

Caroline Pardy 
Rating:
4.0

Customer did not leave a comment.

JAMES BRAND 
Rating:
3.0

Check engine was on when I picked up truck.

CLARENCE GODARD 
Rating:
1.0

Customer did not leave a comment.

Andrew King 
Rating:
3.0

It was ok, the truck had trash in it and the right tail light didn’t work. It was easy to process, pick up, and drop off. I would recommend for that.

GREG MCGRUDER 
Rating:
3.0

Customer did not leave a comment.

Andrew Kirk 
Rating:
5.0

Customer did not leave a comment.

Rohan Patel 
Rating:
1.0

I rented a U-Haul and I booked everything at 5:00 my pick up time was at 6:45 and when I got to the location the van wasn’t there I then called customer they switch me into a 15 inch truck go their with the rental agreement and the key wasn’t inside the boxes

Rachale Kelly 
Rating:
1.0

Someone cancelled my reservation at the brookhaven location even tho i had email and text reservation. So rude. We ended up making 2 trips in a van instead of one… will never rent from here again.. lady who we talked to did NOT provide a solution, i had to ask.. well how can you help? I need aomething? Cant you be a problem solver? Then she offered a van. Horrible all around

brian McGowan 
Rating:
5.0

Customer did not leave a comment.

Thomas Hart 
Rating:
5.0

The central distribution office mixed up our reservation, but the local agent fixed everything. She was very efficient and helpful. They need to better coordinate.

ALAN ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Megan busby 
Rating:
4.0

The Truck was no good brakes was bad and shaking and loud noisy engine but the customer service was excellent and very helpful

Edward Walker 
Rating:
4.0

Customer did not leave a comment.

Sally McArdle 
Rating:
1.0

The location charged me for an extra day of rental when I returned it on time. This is scam and not acceptable.

Frank Huang 
Rating:
5.0

Customer did not leave a comment.

micheal jones 
Rating:
5.0

You are always friendly & helpful

Brent Pope 
Rating:
5.0

The original pick up,site at 6159 Roswell Rd Sandy Springs, GA 30328 Was horrible, they did not have the trailer that was reserved and contracted. One of the fellows was just rude.

Salem David 
Rating:
5.0

Customer did not leave a comment.

Ting Jou Tseng 
Rating:
5.0

Customer did not leave a comment.

Dan Pascale 
Rating:
5.0

Customer did not leave a comment.

GREGORY MILLER 
Rating:
5.0

drove extra miles and was charged accordingly. returned the truck with 1/4 tank more than when i picked it up and got no credit. not even a thank you!

David Riviere 
Rating:
3.0

Customer did not leave a comment.

Vergil Coberly 
Rating:
5.0

I didn't catch his name, but the young man working yesterday morning at the Brookhaven location for my pick-up and drop-off was extremely nice and helpful! Will rent there again!

Kristin Rowe 
Rating:
5.0

Customer did not leave a comment.

eduardo collins 
Rating:
4.0

Customer did not leave a comment.

Jill Yeager 
Rating:
5.0

Customer did not leave a comment.

Iain Risk 
Rating:
5.0

One guy there, hustling his buns off. You should give him a raise.

micheal vroegop 
Rating:
5.0

Front desk was very efficient and helpful

Joseph Ferguson 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL MCDOWELL 
Rating:
5.0

Customer did not leave a comment.

Ian Rushton 
Rating:
5.0

Entire Location Team are the best customer service reps ever! Ms.T; Randy; Daryl and all that have been on duty during our U-haul pick up snd return. 10 out of 10 for sure.

Joyce Gray 
Rating:
5.0

The Staff is always very Professional. I always recommend my friends and family to this location.

Garnesha White 
Rating:
5.0

Customer did not leave a comment.

Cynthia Goodman 
Rating:
3.0

The passenger mirror was difficult to see out of, as the mirror had “settlement stickers” and tape over it - Seems like a safety hazard. The visor on the drivers side is broken and falls out of the ceiling. The drivers seat is excessively worn and you almost lean towards the door when driving.

Brandon White 
Rating:
5.0

Customer did not leave a comment.

Jon Christensen 
Rating:
4.0

Customer did not leave a comment.

Madeleine Henderson 
Rating:
5.0

Customer did not leave a comment.

Marylee Vetrano 
Rating:
1.0

Worst customer service experience of all time. Employees were very rude and had very rude/snarky attitude when asked questions

Junwoo Park 
Rating:
1.0

Customer did not leave a comment.

Wendmagegn Endale 
Rating:
4.0

Customer did not leave a comment.

DANIEL PALLEIRO 
Rating:
3.0

A better vehicle should be used for long distance driving.

Mohammed Roshid 
Rating:
5.0

Customer did not leave a comment.

winston williams jr 
Rating:
3.0

Customer did not leave a comment.

Sophia Kressierer 
Rating:
5.0

The location manager was great!

Lynn Yohn 
Rating:
5.0

Customer did not leave a comment.

Zachary Shuler 
No reviews have been submitted for this location.

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