Customer Reviews for U-Haul at Niagara Falls Blvd

6,501 reviews

925 Niagara Falls Blvd   Amherst, NY 14226
(S Of 324)

(716) 832-1778

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(716) 832-1778

925 Niagara Falls Blvd
Amherst, NY 14226
(S Of 324)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dale Kadish 
Rating:
5.0

It was such a pleasant experience to rent from U-haul! The personal was FANTASTIC!!! I will Definitely use U-haul and This Location again!!! Thank You so much for making it go so smoothly!!!

donna stewart 
Rating:
5.0

The Ram van is a great vehicle, handling and performance were more than I expected. Customer service was friendly with no problems.

david sharp 
Rating:
5.0

Nothing, great fast service .

BRIAN LONIE 
Rating:
5.0

Customer service representative was very professional they greeted me with car as I walked into the door. They were able to get me on my way.

Michael Threat 
Rating:
5.0

Customer did not leave a comment.

Nancy Grimes 
Rating:
5.0

Customer did not leave a comment.

Alan White 
Rating:
5.0

Customer did not leave a comment.

Scott Sillcox 
Rating:
3.0

While the cargo van was by no means disgusting it definitely could have been cleaned more. It reeked of cigarettes too.

Dana Robbins 
Rating:
5.0

Customer did not leave a comment.

Jeanette Bachmann 
Rating:
5.0

people are most helpful, truck is always ready on time

Jeff Manz 
Rating:
4.0

Customer did not leave a comment.

Joseph Bellanti 
Rating:
5.0

Customer did not leave a comment.

Edna Cabral 
Rating:
5.0

Customer did not leave a comment.

Sarah Blandino 
Rating:
4.0

Nothing

CAROL SCOTT 
Rating:
5.0

Customer did not leave a comment.

KEVIN COOK 
Rating:
5.0

Customer did not leave a comment.

Eric Palmer 
Rating:
5.0

Everything was excellent!

Ali Natiq 
Rating:
5.0

Driver's side mirror loose Axle u joint was clunking on vehicle I drove. It was clean and in presentable conditions Staff was excellent

Mark Byttner 
Rating:
4.0

More staff

India Varner 
Rating:
3.0

The truck smelled like cigarettes and sounded like it was going to blow up. The steering was loose and did not feel safe to drive

nicole ganshaw 
Rating:
4.0

Store attendant was great! The site is a bit cramped, but it’s functional. Very good overall.

John Feider 
Rating:
4.0

The van was with not gas

William DeJesus 
Rating:
5.0

Customer did not leave a comment.

Lotty Walker 
Rating:
5.0

Simplify the door latch, I’m dumb

Michael Zielinski 
Rating:
5.0

Customer did not leave a comment.

William Clay 
Rating:
4.0

Staff were wonderfully helpful. Interestingly, when I received the address, I knew immediately where it was located. It was the site of a large gas station I worked at over 50 years ago!

William Clay 
Rating:
5.0

Staff was very friendly and displayed great customer service.

Jahaun Cook 
Rating:
5.0

Customer did not leave a comment.

Francine Jaroszewski 
Rating:
5.0

The Employees and Equipment are Excellent. The Customer Service is outstanding. I would Highly recommend, this location for a rental to anyone!

ROBERT RICHARD SCHROEDER 
Rating:
5.0

Nothing it was perfect

Karen D'Angelo 
Rating:
5.0

Customer did not leave a comment.

James Pollard 
Rating:
5.0

Customer did not leave a comment.

Steve Hurtubise 
Rating:
2.0

The girl that worked here was so rude.

Shannon Labuz 
Rating:
4.0

Customer did not leave a comment.

MARGARET BOLIN 
Rating:
5.0

Failed to tell me of the dolly unavailability at pickup, and dude that was supposed to be working Saturday night was just chilling out in a car instead of available to answer questions, but great experience otherwise.

Christopher Fuqua 
Rating:
5.0

My experience with uhaul has been outstanding

james smith 
Rating:
5.0

Customer did not leave a comment.

Tim Lopat 
Rating:
5.0

Customer did not leave a comment.

DAVID KOWARKO 
Rating:
5.0

Customer did not leave a comment.

william orlowski 
Rating:
3.0

My truck smelled like it had been hot boxed with wet cigarettes, the utility dolly I ordered was not with the truck and the location had no spare on hand despite being charged for it, and the last customer had trail mix left over on the seats.

JARRET ANSON 
Rating:
5.0

Customer did not leave a comment.

Robert Shields 
Rating:
5.0

Close to home easy to use and always helpful.

Margaret White 
Rating:
1.0

The lack of communication between the customer service reps and the in-store employees has been incomprehensible. Trying to resolve a simple issue (that apparently only one employee in the whole company has control over) has been nearly impossible. I would not recommend renting from this location, simply due to the fact that it’s been impossible to contact anyone at the store location even when I’ve begun calling at opening hours. Still have not resolved this issue and we have rented two trucks from U haul during this already stressful move.

Alessandra Grimaldi 
Rating:
4.0

Customer did not leave a comment.

JOHNG SLOMKA 
Rating:
5.0

Customer did not leave a comment.

Denissa Alvarez 
Rating:
5.0

The check in on line process was a bit difficult using my cell phone. Next time I'll try on my laptop. Otherwise, very nice and friendly staff, it was a nice change for once!

Thomas Territo 
Rating:
4.0

Pass side rear tire was basically bald. Zero traction in a buffalo winter day Last user of truck removed tailgate stops so tailgate just fell down onto bumper. Had to put bolts back in myself

Eric Dutschman 
Rating:
5.0

This location is top shelf - clean, friendly, and efficient!

John Sander 
Rating:
5.0

Customer did not leave a comment.

Adele Cloutier 
Rating:
5.0

Customer did not leave a comment.

Maria Jones 
Rating:
5.0

Everyone was nice,fast in and out ,,,,,,great job

NICHOLAS GUGLIUZZA 
Rating:
5.0

The women who checked me in that morning and out that evening were both very professional. I did not have to wait any lengthy time at all, and was given very clear information on what to do each time.

Brian Dickman 
Rating:
5.0

Customer did not leave a comment.

Alan White 
Rating:
5.0

Customer did not leave a comment.

Alan White 
Rating:
1.0

Truck keys were not in the key box, when I got into the truck everything was sticky and dirty, the gas light was on. I did go into the store and the lady swapped out the truck for me. I have never had such an unpleasant experience with uhual. Will Not be renting from there ever again!

Cody Belanger 
Rating:
5.0

Customer did not leave a comment.

Melita Clark 
Rating:
5.0

Customer did not leave a comment.

Katrina james 
Rating:
5.0

Very good experience. The workers were very helpful

Kevin Melvin 
Rating:
5.0

Customer did not leave a comment.

Ileana Soto 
Rating:
5.0

Great service and friendly

Michael Graziade 
Rating:
3.0

Great customer services, the employee was very helpful. Yes it was clean. My problems is with the truck the truck cut off twice, while driving and the brakes were faulty. It was dangerous to release that truck you litterly had to push the brake to the floor in order to stop the truck.

Jeneria Lane 
Rating:
5.0

YOU ARE GOOD TO GO!

Jackie Paterniti 
Rating:
5.0

Customer did not leave a comment.

Christopher Mondello 
Rating:
5.0

Customer did not leave a comment.

Despina Kardoulias 
Rating:
5.0

Outside of truck had a lot of mud on it, some on inside of cab.

Douglas Frye 
Rating:
4.0

Customer did not leave a comment.

Ian Campbell 
Rating:
4.0

Staff is super helpful

Mark Zima 
Rating:
5.0

The staff is amazing, smily and friendly

ahmed awln 
Rating:
5.0

Keep up the great work

Ed penkalski 
Rating:
4.0

Customer did not leave a comment.

Juilo quinoes 
Rating:
1.0

I made a reservation more than a week in advance. When I arrived there was not a piece of equipment (a vehicle) linked to my reservation. When I spoke to customer service, they linked a different vehicle to my reservation, that of which I was not able to get the keys for. I did not take nor have possession of the truck but U-Haul still charged my card as if I used it.

SAMUEL RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Bart Cordwell 
Rating:
5.0

Extremely helpful and friendly staff

Elizabeth Koyn 
Rating:
4.0

Customer did not leave a comment.

Gurjinder Bains 
Rating:
5.0

Customer did not leave a comment.

Rai-An Perrish 
Rating:
5.0

Customer did not leave a comment.

Dinika Huff 
Rating:
5.0

Nothing

John Roberts 
Rating:
5.0

Nothing. The sales associate was fantastic. She made my rental a happy one.

GARY BARAN 
Rating:
5.0

Have more one way rentals available

Daniel Westphal 
Rating:
5.0

Customer did not leave a comment.

THOMAS FISCHER 
Rating:
5.0

Customer did not leave a comment.

Diane Kolipinski 
Rating:
5.0

the young lady was the best , great service

Jimmy Bryant 
Rating:
4.0

Customer service was really good. I believe the young lady that helped me was named Destiny. She was really sweet and helpful!

Tom Haynes 
Rating:
5.0

Athena deserves a raise.

Chad Rieselman 
Rating:
5.0

Very professional and polite!

CATHERINE SANDOVAL 
Rating:
5.0

Customer did not leave a comment.

Donald Gibson 
Rating:
4.0

Customer did not leave a comment.

Joe Arroyo 
Rating:
1.0

When we returned the truck after driving 9 miles, they charged me $29.00 more than the $10.00 I had already paid for gas. He said I used more than a 1/4 of a tank of gas to drive 9 miles. When I disputed the amount of gas used, he asked if I took picture of the gas reading (which I did not). If not, he couldn’t do a thing to help me. I then said, Well, I’ll take the truck to a station and fill it myself, since I still had 2 hours with the truck” and the gentlemen said, “Too late, I already checked you in.” He didn’t even give me a receipt. I only knew how much they charged me for gas because I checked my email when I heard the notification on my phone. This is definitely some kind of scam. We contacted U-Haul directly and they were extremely helpful and agreed you couldn’t use that much gas driving 9 miles. Thank you MiMi! They refunded the extra gas money immediately. If you use this store for a truck, be sure you ask to see a final receipt before they take your key and check you in.

cindy vanderbrook 
Rating:
5.0

Nothing, great service.

Michael Draykon 
Rating:
1.0

Rented a brand new Dodge ram cargo van. Drove it 30 miles. Got billed for a 17 gallon fill up for $85.00 and a fuel surcharge of $30.00. Blatant highway robbery considering this vehicle averages 14-17 miles per gallon, yielding a maximum possible usage of about 2 gallons. Claimed I returned it 1/9 full which is also impossible as this model has a 24 gallon capacity. 1/9th of 24 gallons is ~2.67 gallons, so had I actually returned it 1/9 full it would have needed a 21.33 gallon fill up, not 17. Replied to their automated transaction receipt email 3 separate times asking for this to be credited back to my account. No one has replied in nearly a week later. Egregiously poor customer service by Uhaul, and a blatant attempt to rob me of my money. Taking the issue up with my credit card company at this point as I expect no assistance from Uhaul. Long story short, avoid this location like the plague. They will rob you of your hard earned money if you do not pay attention like I did.

Benjamin Jeff 
Rating:
5.0

Good

Papon Ahmed 
Rating:
5.0

Customer did not leave a comment.

Lisa Magliazzo 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY OROURKE 
Rating:
5.0

Miss destiny and Mr. Chris made my move very easy. Everything was taken care of drop off keys my dog. The collar was lost in the Van and miss destiny called me. That is to me very important, since he's an emotional. Service animal. And I needed those things to go someplace. God bless her and Chris. And I think the whole crew starts to the beginning to the and thank you, thank you, thank you

pedro ruiz 
Rating:
5.0

Attendant was terrific

carmen toromino 
Rating:
5.0

Customer did not leave a comment.

mark monaco 
Rating:
5.0

The truck was ready and the staff were very helpful. I did appreciate the discount on fueling up. That would be my only suggestion for improvement is to have the vehicle fueled up or close to it if possible.

Nathaniel Wright 
Rating:
5.0

Customer did not leave a comment.

dave Buettner 
Rating:
5.0

Nothing, phenomenal service!

noah crage 
No reviews have been submitted for this location.

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