Customer Reviews for U-Haul at Garrison & Jewell

4,905 reviews

9190 W Jewell   Lakewood, CO 80232
(@ Garrison)

(303) 986-5873

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(303) 986-5873

9190 W Jewell
Lakewood, CO 80232
(@ Garrison)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The team is wonderful at this site! I would recommend adding MORE lighting around the building for customer safety on late returns!!

LAURA STEWART 
Rating:
5.0

All good

Michal Novak 
Rating:
5.0

Customer did not leave a comment.

John Koltiska 
Rating:
4.0

While the guy was very helpful and a nice guy, it stated online that this was a "wait" location when in fact it was only a "drop off" location. Since I was coming in from the mountains, I really couldn't just drop off and he was very accomodating completing the work in two hours.

Tim Huiting 
Rating:
1.0

Nice manager but he gave us a 10 ft. truck and the front driver door was broken and he knew it and did not offer a new truck. He also said that the gas tank was full but it was not…3/4 full. Outside of truck was very dirty.

Michelle gill 
Rating:
5.0

Customer did not leave a comment.

RAYNOLD KROHN 
Rating:
5.0

Customer did not leave a comment.

Robert Kelley 
Rating:
5.0

Customer did not leave a comment.

jim milligan 
Rating:
5.0

Customer did not leave a comment.

Kayla Whitten 
Rating:
4.0

Customer did not leave a comment.

alex diaz 
Rating:
5.0

Customer did not leave a comment.

Tony roozbeh 
Rating:
5.0

Customer did not leave a comment.

Shyloh Wells 
Rating:
4.0

Customer did not leave a comment.

mike anderson 
Rating:
5.0

Customer did not leave a comment.

Michael Mellberg 
Rating:
5.0

The service was great and friendly. Nothing to add.

Christopher Sharits 
Rating:
5.0

Good service all around.

Brendan Vesey 
Rating:
5.0

Customer did not leave a comment.

James Roller 
Rating:
3.0

The office changed my drop-off location without my consent causing me significant time and cost issues when I arrived at my destination. I have copies of my original reservation with my choice of drop off location if anyone would like confirmation. The truck could not get above 73 miles-per-hour even though the highways I was on had 75 and 85 MPH allowed.

Tom Keefe 
Rating:
5.0

Customer did not leave a comment.

LaDonna Reish McCabe 
Rating:
5.0

They were great

David Pantleo 
Rating:
5.0

The two young gentlemen who work at this location where very nice. A+

Bernard Hess 
Rating:
1.0

Customer did not leave a comment.

Erika Aguilar 
Rating:
5.0

Customer did not leave a comment.

Anthony Garcia 
Rating:
5.0

Customer did not leave a comment.

Eduardo Montoya 
Rating:
5.0

They were great

Rob Oborn 
Rating:
5.0

Customer did not leave a comment.

John Horton 
Rating:
5.0

Thanks

christopher young 
Rating:
5.0

Customer did not leave a comment.

Kansas Hick 
Rating:
5.0

Great customer service.

cortney merz 
Rating:
5.0

Amber was amazing and helpful and made the whole process easy.

Arianna Romero 
Rating:
5.0

Everything was clean and organized and the staff was great all around.

Tom Stadler 
Rating:
4.0

Customer did not leave a comment.

Joseph Troy 
Rating:
5.0

The receptionist was wonderful and very professional

veronica jeffers 
Rating:
5.0

Customer did not leave a comment.

Mike Mcmanus 
Rating:
2.0

Pick up time was scheduled for 7am when the store opens. Had to sit and wait for 30 minutes in the parking lot for an employee to show up to work. Moving is terrible enough without losing 30 minutes of loading time.

Heather Maupin 
Rating:
3.0

Staff member that checked out the truck to me could have been friendlier. Also would have preferred some leniency with extending the original 1 day rental for an extra 5 hours instead of being charged for an entire day, especially considering we had to move in the middle of a winter storm Saturday night through Sunday. That was brutal. 26' truck itself was sluggish. Tires weren't the best for the snow. Back end slid out a few times. Staff member when I returned the truck killed it! Very nice and understanding.

Armando Carrillo Jr 
Rating:
1.0

Customer did not leave a comment.

Rachel Hamilton 
Rating:
5.0

Customer did not leave a comment.

Mike Martinez 
Rating:
4.0

Customer did not leave a comment.

Paul Shushan 
Rating:
5.0

When I picked up the trailer, I didn’t think to look inside but there was quite a little bit of potting soil I believe left in the trailer from the previous renter.

Keifer Sherman 
Rating:
4.0

If appliance dolly selected and paid for have one available for the rental please! Moving my stacked washer/dryer was a little dicey with a regular dolly from the sales floor.

Chantalle Chollet 
Rating:
5.0

Pins to relase car ramps should be lubricated and the tie down ratchets are in really bad need of lubrication. Very hard to use.

WILLIAM PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

Matt Harrison 
Rating:
5.0

Everyone was great and so helpful!

Brittnee Merritt 
Rating:
5.0

Customer did not leave a comment.

Jennifer Burger 
Rating:
2.0

The first truck I was giving had the oil light on and about 1/8 of gas. They told me it was running but was not. Tried to start it but it would’nt. The person behind the counter was rude and short to the point.

dan blumer 
Rating:
5.0

Great customer service.

Laura Jones 
Rating:
5.0

Friendly guy. Knew a lot about trailers

Joseph Rozwadowski 
Rating:
4.0

Customer did not leave a comment.

youlanda sena 
Rating:
5.0

Customer did not leave a comment.

Suzanne Stasko Robinson 
Rating:
5.0

Customer did not leave a comment.

JoAnn Baxter 
Rating:
5.0

I’d charge at $20 a day at the least! Your furniture dolly needs bigger tires for going up steps. Staff was very very courteous.

Chathy Oconnin 
Rating:
5.0

Kayla was extremely kind, friendly, and helpful. She's awesome!

Meagan Ackerman 
Rating:
3.0

Auto transport trailer was covered in dry mud and the ratcheting part of the wheel tie downs, on both sides, barely function. I had already been sent to a different location with a trailer reserved, only to get there and find that the trailer doesn't exist. Almost another hour of driving to get here and had no choice but to use it. U-Haul, please repair and replace parts that are needed for safety.

Mike Abel 
Rating:
5.0

The owner is fantastic. Renting is so easy !

SALLIE AMMANN 
Rating:
5.0

Your mobile check-in process is tedious and a total waste of time....way too many steps and wayyyy too slow. Got stuck when it was trying to ask me to add a friend/employer/lease information. You shouldn't even offer this if this is the experience. The lady at the rental counter checked me in quickly and was very friendly.

Benjamin Skigen 
Rating:
5.0

I did not receive an email with my final bill.

Robert Appleton 
Rating:
5.0

Customer did not leave a comment.

Steven Hollermeier 
Rating:
1.0

What really impressed me about this location were two employees. Their names are Amber and Jay. Both went out of their way to assist me with my request and needs. Both were knowledgeable and valued my time. You need to give these two employees additional compensation to insure that they will stay at your location.

Andrew Dahl 
Rating:
5.0

Customer did not leave a comment.

Robert Villani 
Rating:
5.0

She had removed the snow and warmed the van and had it loaded with blankets for us . It didn't take us my time at all to get on the road. Your employee was so pleasant and nice.

Ann Jamison 
Rating:
1.0

I tried to check the truck in at 5 pm because I was told I would be charged an extra $20 for turning it in when closed. I was turned away. The mobile app did not work correctly and I had to keep starting over again. I was charged the wrong amount of miles even though I went directly to my location in Lakewood. It took me over 25 minutes to complete the process in 30 degree weather. It was a horrible experience!!! The employee should be retrained in customer service and app should be updated! Very disappointed! Kim McFann (303) 903-7013.

Kimberly McFann 
Rating:
5.0

Kala at jewel and garrison. Very good service. Will b back. She was great

ronald robinson 
Rating:
1.0

Customer service was not the best. We felt like an inconvenience coming in as the guy at the front desk stayed looking at his phone when we walked in and said I’ll meet you out there, The gentleman who unhooked our trailer essentially ripped the cords out of our truck as we were trying to help unhook the dolly. I understand being at work is not fun, but hardly communicating and not letting us know the trailer is fine and we’re all good to go just basic service would have been helpful.

Caleb Strong 
Rating:
5.0

Customer did not leave a comment.

Christina Hall 
Rating:
1.0

Employee working the last hour of the day didn't answer the phone or even get off her phone to complete my return. It waited to the next day. The staff the next day completed my return.

Julie Russell 
Rating:
4.0

I was told I would receiver a final invoice of my charges by email. It has been 4 days, and I have not been billed.

Robert Appleton 
Rating:
5.0

Customer did not leave a comment.

Peter Martin 
Rating:
5.0

Customer did not leave a comment.

Kevin Hansen 
Rating:
3.0

Not much room to park the 26" truck, might be tricky for someone not used to driving large vehicles. Was also really hard to find the key drop off, kind of hidden around the corner of the front door.

isaac mauro 
Rating:
5.0

Customer did not leave a comment.

Brian Daley 
Rating:
3.0

Answer the phone when someone calls, and tell customers when there is known damage to the vehicle. I wanted a cargo van because it's easy to load from the back and the side, but the side door handle was broken off.

Joice Gibson 
Rating:
5.0

Kala was an awesome employee. Helped me get the proper hitch attachment placed and picked up the heavy ass trailer to drop on the hitch. Couldn't have done it without Kala!

Bailey O'Brien 
Rating:
2.0

I ordered an appliance Dolly online to go with the trailer. It was available online but when I got to the store they didn’t have one. I had to drive to another store for the dolly and they charged me more than the online price.

SCOTT JELSMA 
Rating:
4.0

Customer did not leave a comment.

Lydia Pine 
Rating:
5.0

Customer did not leave a comment.

Connie Ketelhut 
Rating:
5.0

Customer did not leave a comment.

Celia Nevarez Ortega 
Rating:
5.0

Friendly speedy service..

Tom Kirey 
Rating:
3.0

Customer did not leave a comment.

Steven Hollermeier 
Rating:
5.0

Very good service!

Carrie Rauff 
Rating:
3.0

First of all, let’s start with Mr. J the one who help me very rude. It smells like pot and coughing and everything well in the middle of our conversation didn’t explain much told me one certain price of $37 and before you know it I got available over $100, the truck smell like urine was not even clean got back in a timely manner right by 8 o’clock that I had stated I have till 830 when I got back new property was closed. I was never told that it would be so I had to do the return by myself, which I was never told I needed to quite dark on property so I couldn’t even see what I was doing. Thank God for the light of my phone. It was just not a good experience for me and I thought it would be being in a nicer neighborhood, I just don’t know how people like that could be working for you he was in his shiny Mustang with doors, wide-open and thinking he was the shit outside didn’t come to help me until 15 to 20 minutes later after I finally called him and I thought he was helping a customer, but he was outside, listening to music and getting high just a total experience that was completely horrific you need to get people who are more professional and start cleaning your trucks a little bit more and be more explanatory because I went from a small bill to over $100 bill. Just not happy with the situation. What could I do? Obviously I need the truck, so hopefully things will be fixed but next time I will go elsewhere. .

Annette Nevarez 
Rating:
5.0

Customer did not leave a comment.

Steven Hollermeier 
Rating:
1.0

I reserved a truck with appliance dolly 3 days in advance. Upon pickup I was told the appliance dolly wasn’t available but I could get one from another Uhaul location. I requested he call that location to confirm they had one available. He said they have 11. I asked if they were open until 5pm as well as the location I was getting the truck from and he said yes. Upon arrival to the 2nd store, I found they were closed. Also the truck I was given had 1/4 tank of gas - I wasn’t sure that it would be enough for my round trip. I went straight back to the original location. I explained the problem and asked for an open location where I could get a truck and appliance dolly. I was told I’d have to pay for the truck first and then make new arrangements at a different location! I refused to pay for a truck I couldn’t use for the job, no appliance dolly. He said since I drove it off the lot, I had to pay. I stated I drove it off the lot because he sent me. I asked who I needed to talk to to cancel the res without charge. He went in a back room, made a call and my card wasn’t charged. I went straight over to Home Depot, got a brand new truck with a full tank of gas and an appliance dolly on the spot. It cost a little less as well. I won’t use UHaul again. Very disappointed.

Katherine Austin 
Rating:
3.0

Dolly was not on the truck as ordered. Had to go to another location to get a dolly because the original location was out of them.

Dawn Romeeo 
Rating:
5.0

Customer did not leave a comment.

Dennis Headrick 
Rating:
4.0

Customer did not leave a comment.

Stacey Moyer 
Rating:
4.0

Customer did not leave a comment.

Leo Jett 
Rating:
3.0

Customer did not leave a comment.

Logan Kling 
Rating:
5.0

Customer did not leave a comment.

James Ro 
Rating:
5.0

Customer did not leave a comment.

Patricia Gaspar 
Rating:
5.0

All good.

Adam Mauger 
Rating:
3.0

The truck cab smelled like stale marijuana. The attendant was friendly at pick up. Then at return stated I did not fill the tank to the proper line, I think she may need her eyes tested.

Dana Burke 
Rating:
3.0

Uhaul system was down and there was only one employee on duty. She was doing a great job given the circumstances but not impressed with uhaul or franchisee. I had to wait 50 minutes to get my rental. If I billed my time uhaul should be paying me.

Christopher Mills 
Rating:
5.0

Customer did not leave a comment.

Donald Woehrle 
Rating:
5.0

Customer did not leave a comment.

Rex Payne 
Rating:
4.0

Customer did not leave a comment.

Sharde Cooper 
Rating:
5.0

All was clean except the cup-holder area up front; I was afraid to put my phone and glasses in it. Lots of stains. Kala at the front desk was great!

Dean Self 
Rating:
5.0

I rented a Van for my move, there were transmission issues, left tail light & turn signal didn't work and the heat smelled terrible. The GAS mileage was HORRIBLE. I did n't drive that van far at all nor am I a crazy driver and it sucked more than a 1/4 tank....that had everything to do with the transmission and that is not UHaul standards. I made 8 round trips that totaled 32 miles of city driving and over a 1/4 tank....please have a real mechanic take car of this vehicle. I did call, the young lady was very helpful in assisting me. I also, got a call from the store upon completion of my move and with all the items listed above there were kind enough to cover the cost of the rental with a little left over. Overall, the van did its job with a struggle and customer service was very good. Will I rent from UHAUL again....I am hesitant to say the least.

TRACY PORTER 
Rating:
4.0

Customer did not leave a comment.

Brad Ward 
Rating:
5.0

Customer did not leave a comment.

crystal mares 
No reviews have been submitted for this location.

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