Customer Reviews for U-Haul at Florida Mall

4,545 reviews

7726 S Orange Blossom Trail   Orlando, FL 32809
(Across from Sky VIew Plaza Directly in front of Pep Boys, Across from Sky VIew Plaza, Directly in front of Pep Boys)

(407) 859-6640

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(407) 859-6640

7726 S Orange Blossom Trail
Orlando, FL 32809
(Across from Sky VIew Plaza Directly in front of Pep Boys, Across from Sky VIew Plaza, Directly in front of Pep Boys)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sonya Petrova 
Rating:
5.0

Customer did not leave a comment.

MARRILU CLEMENT 
Rating:
5.0

Customer did not leave a comment.

Hadi Eskandari shahraki 
Rating:
5.0

Great, great people and a convenient location. Highly recommended

Matthew Harper 
Rating:
5.0

Overstanding Services Than you Mr. Trevino,!!!

Gaston Texier 
Rating:
4.0

Customer did not leave a comment.

David Butler 
Rating:
5.0

Fast service

Stephan lopez 
Rating:
5.0

Customer did not leave a comment.

Robyn Kassam 
Rating:
2.0

Clean your trucks before letting it off of the lot lots of roaches I even got bit have pictures and video if needed

Jennifer Schultz 
Rating:
5.0

Tie down openings on the side of the walls needed to be made larger to accommodate hooks or straps.

Carl Stellrecht 
Rating:
5.0

Customer did not leave a comment.

Jonel Edmund 
Rating:
4.0

Fast friendly service. Very knowledgeable

Robert Morrison 
Rating:
4.0

Customer did not leave a comment.

Alfred Adkinson 
Rating:
2.0

The employee yelled at me through the window to drop my key without doing the drop-off procedure. I put fewer miles on the truck than I paid for and was not reimbursed for them.

Antonio Mendez 
Rating:
5.0

Good service

Kerry Broaddus 
Rating:
5.0

Manager is excellent

Kerry Broaddus 
Rating:
5.0

great service i been renting for a long time now

hamid zabar 
Rating:
5.0

Great customer service thank you again

Joan Sanchez 
Rating:
4.0

Customer did not leave a comment.

frank torries 
Rating:
5.0

Amazing service

Ghislain Aguilar 
Rating:
5.0

Customer did not leave a comment.

Michael Houle 
Rating:
5.0

Me entregaron el vehículo sucio, manchado y el holor era insoportable

Nelson Gonzalez 
Rating:
4.0

Customer did not leave a comment.

diane presley 
Rating:
5.0

Customer did not leave a comment.

Jose Figueroa 
Rating:
1.0

I had a big issue. They never check their truck before they rented. fuel leaked from the gas tank at the gas station I spend my whole night and effect my move in date. They should check their truck before rented.

SERVER SAHIN 
Rating:
5.0

Customer did not leave a comment.

POMPILIO GUTIERREZ 
Rating:
5.0

We really didn’t speak much, I was just there to drop off my truck, but it was fast and easy. Enjoyed it since I was extremely tired from moving all day and wanted to finally head home.

Vania Aguilar Fernandez 
Rating:
5.0

Customer did not leave a comment.

Jose Ortiz 
Rating:
4.0

The staff should be more friendly They start talking to you fast like they want you to leave ASAP

Anthony De la monta 
Rating:
5.0

Customer did not leave a comment.

Roger Martinez 
Rating:
5.0

Excente atencion

Marco Garcia 
Rating:
5.0

Customer did not leave a comment.

Rebecca Joyce 
Rating:
5.0

Customer did not leave a comment.

Eliasin Hernandez 
Rating:
5.0

Customer did not leave a comment.

John Godfrey 
Rating:
5.0

Excellent experience.

MARK GRZESIAK 
Rating:
5.0

Customer did not leave a comment.

leobardo morales 
Rating:
5.0

When I rent a Uhaul in Orlando area, I always go to this location. I will pass others to rent from here. So friendly and helpful.

MICHAEL ROUSH 
Rating:
5.0

The light showing tire low pressure was on.

Eduardo Oliveira 
Rating:
4.0

The truck was not cleaned prior to us getting it. We had clothes and cigarette butts in the passenger side. We also found a bag full of smaller ziplock baggies in it.

CAROLINE DIAZ 
Rating:
5.0

Customer did not leave a comment.

Jose Zambrana 
Rating:
1.0

I tried to reserve truck via online, but there was a system issue and I had to wait until the next day, Monday, to pick-up the van. On a prior occasion, I told the manager, Trevino, that I knew where a couple of U-Haul trucks were but I needed a discount/free truck. So I told him the location. He was at the hotel securing the truck before I could get back there... he never discounted my bill... or even said thanks. What a liar and an ass!

Wayne Brown 
Rating:
5.0

Customer did not leave a comment.

Matt Hodgson 
Rating:
4.0

The drop off was easy too.

Lorina Estrada 
Rating:
3.0

We left the car clean the people before us smells like they smoke alot of cigarettes

Adrield DELGADO 
Rating:
5.0

Nothing

Sookraj Singh 
Rating:
5.0

Customer did not leave a comment.

Tyler Martin 
Rating:
5.0

Customer did not leave a comment.

Roberto Saeki 
Rating:
5.0

everthing was straight forward and great

osvaldo solis 
Rating:
5.0

Customer did not leave a comment.

Andres Orozco 
Rating:
5.0

Nothing

Sookraj Singh 
Rating:
5.0

Customer did not leave a comment.

Luis Otero 
Rating:
5.0

The manager and customer service representative we interacted with were very friendly, helpful and professional. Highly recommend this location

Lisa Schneiderman 
Rating:
5.0

Customer did not leave a comment.

HEMLYNE NOSIL 
Rating:
5.0

Customer did not leave a comment.

Kevin Barreto 
Rating:
5.0

Yes

Carlos Vallejos 
Rating:
3.0

the truck was beat up and it pulled to the right when braking the passenger side mirror was loose the starter would stick and the fuel tank breather was blocked the instrument cluster had a check fuel cap message and the tank was pressurized and vented when the cap was removed. the truck also got terrible fuel economy 29 miles was 3.5 gallons

David Tukdarian 
Rating:
3.0

The right rear view mirror was too low, I couldn’t see very well the cars coming from my right side. I didn’t feel safe!

JUAN LOPEZ PAREDES 
Rating:
5.0

Customer did not leave a comment.

DAN'KERRIA HODGES 
Rating:
5.0

Excellent customer service 💯

Cassandra Parker King 
Rating:
5.0

There is nothing I can say that needs improvement. Everything was smooth and the customer service person who helped me was great and very knowledgeable.

Paul Colon 
Rating:
5.0

Customer did not leave a comment.

Kevin Segovia 
Rating:
5.0

Yes one of the best location

Ricardo Jean 
Rating:
5.0

No

benjy jeune 
Rating:
5.0

Customer did not leave a comment.

Richard Achard 
Rating:
5.0

Fast service, easy in and out and drop off

Steven schultz 
Rating:
5.0

General manager was VERY helpful!

Todd McCullen 
Rating:
5.0

Pick up and drop off was smoothe staff was helpful and friendly

petina crews 
Rating:
4.0

Devices are past their prime. First one had a fanbelt loud squeak. Replacement vehicle worked if but had several warnings on the dash panel

John Clancey 
Rating:
4.0

the vehicle was older with over 150,000 miles. It got me to my destination and back to the rental location. I had no issues at all.

Victor Chin 
Rating:
5.0

Customer did not leave a comment.

Carlos Martinez 
Rating:
5.0

I arrived at the wrong location that I made my reservation at. They made a quick call and I was on my way. Fast and easy.

Steven Schultz 
Rating:
5.0

Customer did not leave a comment.

Mark Lasky 
Rating:
5.0

Customer did not leave a comment.

edmundo ellis 
Rating:
5.0

Nothing

Sookraj Singh 
Rating:
5.0

Very good customer service. They always nice

Maria Ayala 
Rating:
4.0

Excellent service from the lady who assisted me, she was very kind

Jorge Aristizabal 
Rating:
5.0

Customer did not leave a comment.

Chris Rieker 
Rating:
5.0

Customer did not leave a comment.

Denis Pena 
Rating:
5.0

Nothing

Sookraj Singh 
Rating:
5.0

Customer did not leave a comment.

Pablo Biswas 
Rating:
5.0

Very nice, and very professional

Jack Duran 
Rating:
1.0

After hours parking was horrible 2 out of 3 keys did not work 3rd truck was bigger didn't need that much space my TV broke I was getting gas and when I was done the truck would not start up which put me pass my drop of time the app doesn't work properly have to use internet website to register and drop off and still didn't let me dropped off truck but the customer service lady and the lady that was in the office was patient and caring everything yall need to fix thank you

Qrashari Mahone 
Rating:
5.0

Casper and Megan are phenomenal employees. Can you give them a raise please

Zaraida Crawford 
Rating:
5.0

Customer did not leave a comment.

Edward Lama 
Rating:
5.0

I had a great experience at U-Haul Megan helped me with the process she was extremely helpful and friendly thanks u haul I’ll be back !!!

bobby rodgers 
Rating:
5.0

Customer did not leave a comment.

Joshua Hughes 
Rating:
5.0

Excelente servicio les doy 10 en Excelente gracias uhaul

leonor amador 
Rating:
5.0

Great service

JESSY RIVERA GARCIA 
Rating:
5.0

Customer did not leave a comment.

Maria Ayala 
Rating:
3.0

Lack of customer care. Vehicle was not bought to front for me, had to hunt for it in a large car park. Charge for gas even when I had filled back up with gas. Argumentative representative. Not a great experience. Had the box truck 3 hours and did 30 miles and was charged almost $80

Phil Peachey 
Rating:
5.0

check in and out was quick and easy. I will definitely continue to use this location

Ashley Knight 
Rating:
5.0

Vino and his staff are amazing! Thank you!

Marcus Brown 
Rating:
5.0

Keep the employees you have there. They were very helpful and know their job well.

Emilio Mercado 
Rating:
5.0

Customer did not leave a comment.

maribeth dantes 
Rating:
5.0

Customer did not leave a comment.

Maria Ayala 
Rating:
5.0

The truck some rown with trans sound wiar and the right from lite need it not working

carlos enciso 
Rating:
5.0

Omg the ladies at that location is awesome men. They help me with all my problems they even call the customer service to help me out with my situations. Sakira who I’ve met for the first sorry if I miss spelled the name.also Jasminethe first time &Megan has been a star from day1 with out they’re heIp I wouldn’t walk out with that vehicle on Tuesday

Rochney Sylvestre 
Rating:
5.0

Excellent services and best prices.

Santos Perez 
Rating:
5.0

Everything is perfect and thank you for your business.

Jorge Garcia Zuniga 
Rating:
5.0

Amazing experience. Mr Trevino and crew were excellent.

Carlo carrasquillo 
Rating:
5.0

They were very helpful

Allyson Lesesne  |  Overall Experience 
Rating:
5.0

Thank you! It was a great storage experience. I will do it again when needed.

daphanie robinson  |  Overall Experience 
Rating:
5.0

team was super helpful

ROBERT FULLMAN  |  Overall Experience 
Rating:
4.0

Good Service

Kristine Harlan  |  Overall Experience 
No reviews have been submitted for this location.

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