Customer Reviews for U-Haul at Ferguson Rd

5,972 reviews

7015 Ferguson Rd   Dallas, TX 75228
(Corner of Ferguson & Samuell South-side of 30 Hwy)

(214) 388-0433

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(214) 388-0433

7015 Ferguson Rd
Dallas, TX 75228
(Corner of Ferguson & Samuell South-side of 30 Hwy)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

both the lady at the front and the guy in the "yard" were exceptionally kind, hard working, quick, communicative, and professional. I regret I didn't get either name.

Edward Dickey 
Rating:
5.0

Nothing. This location was very clean and the process was fast. One of the employees by the name of Ray checked me in. She was very kind and professional. Thank you!

Cherish Bufford 
Rating:
3.0

Make sure the equipment is on good condition

Emilio David Duran 
Rating:
5.0

Appeared to be ahort staffed.

David Wick 
Rating:
5.0

Friendly exceptional customer service, Angelica answered all my questions and went above and beyond to ensure we had a successful move. I would highly recommend this location!

Julie Pederson 
Rating:
5.0

Thanks

gilberto villa 
Rating:
5.0

Customer did not leave a comment.

charlotte ray 
Rating:
5.0

Customer did not leave a comment.

fonnesha gill 
Rating:
4.0

Truck was clean, but needed maintenance such as muffler repairs and steering wheel was not straight.

asid mohammad 
Rating:
5.0

Customer did not leave a comment.

RANGEL NIETO JOSE GUADALUPE 
Rating:
5.0

Customer did not leave a comment.

ENolda Keys 
Rating:
5.0

Good job

Courtney Battie 
Rating:
3.0

The people there weren't particularly helpful and it seemed like they were trying to nickel and dime you at almost every step.

Robert Perdoni 
Rating:
3.0

The truck I rented SHOULD NOT be rented to anyone else before it undergoes maintenance. This truck needs an alignment ASAP! I was almost involved in 2-3 accidents. The windshield wiper (passenger) broke during a heavy rainstorm. I will consider a new company.

Latisha Cooper 
Rating:
4.0

Everything went well.

JOHN ERICKSON 
Rating:
5.0

Customer did not leave a comment.

Rolando fernandez 
Rating:
5.0

Customer did not leave a comment.

ALEXI dorenuma 
Rating:
3.0

The truck shook when you got the 50 mph like a tire was ready to blow or something and the brakes went to the floor.

Consuela Childers 
Rating:
5.0

Customer did not leave a comment.

Munoz Conrado 
Rating:
5.0

Great truck it fit my nreds

Christopher Rayson 
Rating:
5.0

This location is perfect

Orlando Harrison 
Rating:
5.0

Customer did not leave a comment.

SCHAQUELA BUTLER 
Rating:
5.0

Customer did not leave a comment.

Casandra Howard 
Rating:
5.0

All good

karen donnelly 
Rating:
5.0

Nothing

Susan Harris 
Rating:
3.0

Customer did not leave a comment.

latrice powell 
Rating:
5.0

Customer did not leave a comment.

Paul Lara 
Rating:
5.0

Customer did not leave a comment.

William Sass 
Rating:
5.0

Customer did not leave a comment.

CARL PHILLIPS 
Rating:
2.0

I mentioned to the attendant that I had to use tape on the windshield wiper to keep it from coming off and he didn’t show any concerns. He failed to give me any return receipt because it was closing.

ARLINDA FENNELL 
Rating:
5.0

My only negative was using the app at drop-off. It wanted me to pay even though I already paid when I picked up the trailer.

David Vondenstein 
Rating:
5.0

I've rented from this location twice since moving to Dallas. The manager, Aungelica, is professional and helpful. The employees are friendly. The location is always clean. 5 STARS!

Angela Harper 
Rating:
2.0

When I picked up rental 1. Manager refused to change pick up time because I spent over 30 minutes in parking lot trying to get app to take my selfie for self pickup. Ended up having to go in office and asked to change reservation time and she was rude and flat out said no. 2. Truck had engine light on and off balance wheel light on the entire rental. Driver's door was coming off exterior side. And front drivers quarter panel was so damaged that door did not open or close properly. I was very skeptical to take it initially and if I hadn't been in a time crunch I would not have accepted these unsafe conditions. Very poor customer service and equipment maintenance that fell far below what I have ever experienced with Uhaul. Wont re-visit that location ever unless they get another more cs oriented manager. So disappointing.

Marshall Broussard 
Rating:
5.0

Those guys are terrific

Quinton Haddick 
Rating:
5.0

Customer did not leave a comment.

Craig Johnson 
Rating:
2.0

I had a mobile pick-up outside of business hours. When I arrived the truck assigned to me was blocked in by other units in the lot which resulted in me having g to wait until the location opened later in the morning to have the trucks moved so that I could access the one assigned to me.

Thomas Merryman 
Rating:
5.0

Customer did not leave a comment.

Hillary Pennartz 
Rating:
5.0

Customer did not leave a comment.

THOMAS HARROVER 
Rating:
5.0

N/A

Cheniya Frost 
Rating:
5.0

The staff at this U-Haul were very helpful and pleasant. The vehicle I rented was good. Good experience all around.

Steven Hauk 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn Mack 
Rating:
4.0

Area is busy, but convenient. The larger equipment is always not available because of wear and tear. Upkeep is needed alot

KENDRA JONES 
Rating:
5.0

Customer did not leave a comment.

EVONYA ROCHELLE SPEARMAN 
Rating:
4.0

Customer did not leave a comment.

Joshua Taylor 
Rating:
5.0

Fast serice

Yolanda Valencia 
Rating:
5.0

Customer did not leave a comment.

William Ramsey 
Rating:
4.0

Brakes very spongy, pulled to the left. Interior clean but fairly torn up. Drivers arm rest coming off, driver’s left plastic by foot comes loose during driving. Inside hauling area wood tie down railings are broken and rest are falling down. These are things you need to know. I know these trucks get a lot of use and abuse so most of this is no surprise. Service as always is excellent. Will rent again in a couple of months from the same location. Thanks.

Jack Munn 
Rating:
5.0

Manager was very helpful and professional. I had a mix up in my pick up time and she still made it possible for me to get my rental. I would recommend this location to all my friends and family.

Sigourney Davis 
Rating:
5.0

Customer did not leave a comment.

Rochelle Royster 
Rating:
4.0

Customer did not leave a comment.

tawanna robinson 
Rating:
5.0

Customer did not leave a comment.

Wayne Guedry 
Rating:
5.0

Excellent service....

Lewis Gamble 
Rating:
5.0

Customer did not leave a comment.

ARNOLD ARISTA 
Rating:
5.0

Customer did not leave a comment.

oscar martinez 
Rating:
5.0

The truck was clean and the exterior was in good condition. The problem the truck had was an exhaust leak. Exhaust fumes could be smelled in the cab.

Thomas Arreola 
Rating:
5.0

Good employees and very great service

Alonzo Johnson 
Rating:
4.0

Customer did not leave a comment.

CHATOYA SMITH 
Rating:
4.0

Customer did not leave a comment.

CARL WALKER 
Rating:
5.0

Customer did not leave a comment.

David Dominguez 
Rating:
4.0

Customer did not leave a comment.

Douglas Cooper 
Rating:
5.0

Customer did not leave a comment.

quentin holloway 
Rating:
5.0

Customer did not leave a comment.

Scott Choi 
Rating:
5.0

nice GMC box truck. averaged 18.25 mpg at highway speeds!

RANDALL MURPHY 
Rating:
4.0

The trailer was clean and good to go but is aging; perhaps upgrade the equipment when the opportunity arises. The guy who worked the desk was efficient and personable.

Richard Burke 
Rating:
1.0

Trash found inside "ready for rent" equipment. Staff at pick up location treated the customer (i.e., the revenue generating entity responsible for U-Haul's existence and primary source of revenue/profit) as a burden rather than an opportunity. Grunting and moaning in the direction of the customer does not constitute a healthy communication exchange between company and client. Overall Uhaul customer service experience was extremely poor and near non-existence.

DEREK FANGUY 
Rating:
2.0

Leak in uhaul, made our furniture wet and ruined. Staff not helpful, sitting on their phones not assisting.

Jacob Carlton 
Rating:
5.0

Customer did not leave a comment.

LANCE RYAN BEAN 
Rating:
4.0

Less red tape

James Long 
Rating:
5.0

Customer service was excellent. Reservation went very smoothly.

Shannan Oneal 
Rating:
3.0

Customer did not leave a comment.

MICHAEL SWAN 
Rating:
4.0

Customer did not leave a comment.

Shelley Flores 
Rating:
1.0

My issue is with the lady I talked with when calling to change my reservation. All I wanted to do was switch it from Saturday to Sunday. She was able to find me a truck that I could get asap, but she didn’t input the same drop off location as my original reservation even though I asked if it was the same and she said yes, which ended with me having to drive another 30 miles just to drop the truck off. She knew I had a dolly on my order and I asked to make sure I had one with the new order but when I got there they were out.

wade phillips 
Rating:
5.0

Everything was good

KATENNIA CAROL JOHNSON 
Rating:
3.0

Customer did not leave a comment.

james cox 
Rating:
5.0

Customer did not leave a comment.

Richard Hatcher 
Rating:
5.0

On pickup and return the staff was very accommodating and attentive

Maurece Overton 
Rating:
5.0

The service was good and the clerk was very nice and helpful

Sofiane Bendjebbar 
Rating:
5.0

Customer did not leave a comment.

Paul D Franklin 
Rating:
4.0

Customer did not leave a comment.

Randolph Vine 
Rating:
5.0

Customer did not leave a comment.

Mark Gonya 
Rating:
4.0

I did not rent a truck. I cancelled. I never left with the keys.

Angela Lockett 
Rating:
5.0

The general manager was very helpful and friendly.

ERIKA G AMADOR PEREIRA 
Rating:
5.0

Great happy staff. Always nice and helpful. Rent my trailers here all the time. Ezpz

CRAIG SPIVEY 
Rating:
5.0

Customer did not leave a comment.

PRICILLA ESPINOZA 
Rating:
5.0

Customer did not leave a comment.

Myron Daniels 
Rating:
5.0

Customer did not leave a comment.

tammy rena larkins 
Rating:
5.0

Customer did not leave a comment.

David Salinas 
Rating:
3.0

The car smelled like smoke to the point I was nauseous. They also filled up the tank and charged me 7 gallons when they should’ve only filled it to 3/4 of a tank, which was maybe a gallon or two.

Aeris Berry 
Rating:
5.0

Woman that checked me in was awesome!

Robert Walke 
Rating:
5.0

Employees were very nice

LAURA TORRES 
Rating:
5.0

Friendly staff - easy checkout & return process,

Christopher Nicks 
Rating:
5.0

Friendly staff. I had no issues with the rental process.

elijah castillo 
Rating:
5.0

Customer did not leave a comment.

tonya mack 
Rating:
5.0

awesome employs working at yhis location thank y'all

Jimmy Attebery 
Rating:
5.0

Customer did not leave a comment.

scott sherry 
Rating:
5.0

More maintenance

Shoan Williams 
Rating:
5.0

Keep this manager. She is the most conscientious manager I seen in a long time and her crew works very hard too.

JALEEL MOHAMED 
Rating:
1.0

They answered the phone and had me hold for 43 minutes so I drove there and there was a line with one worker working the line and the other sitting at a phone doing nothing. All I wanted to ask was did they find my phone but instead I had to drive there in 20 degrees weather to ask that question

Faye Anderson 
Rating:
3.0

Well l was charged 115 dollars and the clerk that rented it to me said it was because l had to take it and leave it in another location. But that location was closed so l took it back to where l rented. She said l should get some money back. And l haven’t received anything

lucinda arellano 
Rating:
5.0

The owner was extremely helpful and made sure I was taken care of.

Rachel Bell 
Rating:
2.0

I made my reservation about two weeks ago. When I got there they said they didn’t have my reservation. I showed the the confirmation email and they looked puzzled. After about 30 minutes I was able to get my unit. The staff was all over the place. Trying to help two and three customers at a time. It was a free for all. Attention spans we’re all over the place. The guys at the counter seemed inexperienced and lacked focus. It was hard to get a straight answer about a direct question. The unit I was given is damaged. Hopefully no rain will enter through the hole. Not a good experience for me as a customer.

DUSTIN KAMMERER  |  First Impressions 
No reviews have been submitted for this location.

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