nothing you guys do a great job
David SCustomer Reviews for U-Haul at El Camino Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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juaninta wKnowledgeable staff quickly installed hitch in less than an hour. Plenty of hitches available on site. Thank you
Michael RPerfect
anania gI rent here in every time
Latasha CJennifer is great!
Kathy PEquipment was very good & customer service even better. Thank you.
John CThe only issue was the uhaul app as it didnt allow me to share my location. However everything else was great!
Natalya Kgreat service!
Gregory JThe customer service team was very friendly.
shannan wKeep your installer forever! Pay him more money, he deserves it!
Frank LSmooth and easy!
Shadya Tgreat friendly staff?
jefferson gProfessional staff, excellent equipment and Clean restrooms for my wife 😀. Thank you so much and God bless
reana gNothing the employees did a outstanding job with my trailer rental?
CHRISTOPHER LThe vehicle was not available at our original location. Afterwards, there wasn’t one available at the second location, so we had to go to third.
Glenn JPaperwork is terrible. App doesn’t work. At first they wouldn’t take the car hauler because it didn’t have end destination. We said it is the same as the truck. Outside guy wouldn’t help so I went inside and he said go back outside to the receiving. I unhooked the trailer and said it’s your trailer. The day I dropped the truck a day early and did have any problems this time.
Michael WThank you
MUSTAFA AEverything was wonderful
Abdul JBeen a customer at that location for several years Have no compliments, always got good service.
Fredrick GGreat customer service
Callie TThe two ladies that work at this location. Are always nice and helpful. Thank You
Vince HThey made my rental very quick and very easy both to rent and also to return the equipment.
Parker KI I had a very hard time trying to pick the car up after hours because I did not know how to use my phone and I am not computer literate, however I had to call the U-Haul after hours phone number three times and each time the representative that answer the phone was a lady and I wish I would have gotten their names because each one was very patient and very considerate considering my embarrassing time and has been times that I've talked to other people and they have hung up on me with other agencies in times where you have to deal with customer service over the phone. I was not able to complete the transaction that night but when I came in that morning the staff knew who I was and eagerly made my experience very convenient. The best part about this particular U-Haul branch is that I was late returning the truck and forgot to call and extend it and when I received the phone call from U-Haul games later the staff member that called me was very considerate without sounding arrogant or mean. And after returning the truck I forgot to put gas into the truck and they reminded me that it would cost more if I didn't put gas in it myself and allowed me to take the truck and go put the gas in it even though I have been very late returning it. And since I had one more load that was very heavy and I would not be able to take it from the home I was moving from and I knew my last I'm not checked out at 4:00 p.m. so I know it wouldn't cost me an extra day as long as I returned about 4:00 p.m. I took an extra trip in the car instead of coming right back from the gas station. It took a little longer than I expected and yet and still the U-Haul staff was very understanding and never showed me any disrespect in any way and it made me feel like a valued customer. So I will say today that if you are in Sacramento go to the U-Haul on El Camino because it is giving me the best experience I have had in my life renting from U-Haul across the Nation thank you
Lawrence JXq dan muy buen servicio
ricardo gAvailability is on fleet status!!!!!
CALVIN GThe El Camino store is the best in the area. I have rented from several locations in the past 12 months and they are the best by far. SUPER easy on and off the freeway, GREAT efficient and friendly staff and TOP notch service. By far my #1 choice for U haul rental locations
Michael REverything went fine, and Tito was a pro who did an excellent job.
Michael PNo Comment
mohammad zGreat service!!!
Adrian SThe employee, by the name of Marihwas extremely rude and abrupt. I had been given the wrong information at the U Haul facility. I picked up the truck and she was dismissive, abrupt and rude. I didn’t spoke to David, and he politely listened to me and did his best to reach out to see what could be done. I wrote a long message to the general manager, Jennifer. Marez And she didn’t even do the courtesy of responding
Susan Rgreat customer service at this location!
Gregory jService and selection was superb. Was in and out very friendly staff. Shout out to Tito! I'll be back lol
Jose CThe hitch was installed as promised and the cost was lower than expected! Thank you so much!!
karla sThe gas tank was half empty, didn’t get the code for my truck got out late, and I returned oven 12 hours earlier and still was charged extra. Bunch of crap! 75$ extra I had to pay for gas twice.
Alessya YThe app didn’t work, which wasn’t the location’s fault. He was very helpful in picking up the truck. They were also quick to do drop off. But the truck seat wasn’t adjustable and the visors were broken and wouldn’t stay up. Not good repair.
Sharon ECoffee and free donuts lol Just kidding. Everyone was great Definitely a 5 star.
David MI loved my experience with U-Haul! Kayla from the El Camino and 80 location helped me over the phone and gave me a good deal. The truck was clean and helped me move my items from my storage unit in Folsom back down to my home in Sacramento.
Brittney Whelpful & friendly
David SThat’s great service.
abdul bThe staff at el Camino are the best and the manager is amazing
Heather BThe person who checked me in was friendly, she did indicate that she read about the situation at the pick up location, which was understandable.
Steve Hnocomment
Elsie MThe van had not been serviced properly. We got on the freeway and realized that the low tire pressure warning was on. All 4 tires were low and 2 were very low. We drove back to the lot. No one apologized or even seemed very interested in the issue. The tires were re-inflated quickly. While the staff was pleasant enough, they were completely disengaged. There wasn’t a hello, how was your experience, and when I asked if there was a restroom, one employee just pointed in the general direction with no assistance given the bathroom had a code and was marked employees only.
Amy HSometime during our rental someone changed our drop off point. The original place said it was gonna charge us $40. If we left it there. Then sent us 45 mins away from our home to drop it off? Can you uhaul give us $40. For the extra time and mileage we spent to drop it off? It only seems far if you are charging us to drop it that you pay us for our time and gas and miles.
Jonell MOUTSTANDING SERVICE FROM THIS FACILITY. HAD CONTACT WITH BRITTANY , WHO WAS VERY PLEASANT AND VERY HELPFUL. . A VERY SPECIAL THANK YOU TO MELISSA , WHO WAS ABSOLUTELY AMAZING AT EVERYHING.
FRANK S | Overall ExperienceThank you for accommodating us on a short notice. Great staff, manager is very helpful and understanding. Thank you all so much.
Iffat S | Overall ExperienceThanks for shipping without any damage
Raghavendra M | Overall ExperienceThanks
mike m | Overall ExperienceMy comments are for uboxes, I did not see the facility. I was so impressed by the customer service, great communication and reliability of uhaul uboxes. Would recommend & would absolutely use again.
Melissa L | Overall ExperienceThe GM was outstanding, Melissa. She alone is the reason this location operates well. My complaint is that corporate wouldn't deliver my containers because I live 10 miles outside service area. ??
Mark C | Overall ExperienceKarina was incredible when she dropped off the boxes. She was professional and friendly. She was efficient. She responded to our desires very promptly. We were very impressed!!
Remington L | Overall ExperienceExcellent and timely, did translation online so I didn't see facility
Edward T | Overall ExperienceGetting my U-Box took about 10 days AFTER arrival at this facility. Poor communication at all facilities across U.S.; Young inexperiened staff, not trying to be helpful. Box put on backwards in MI.
ann b | Overall ExperienceThe facility staff was fantastic, but delivery was a nightmare.The delivery was more than 8 hours late without notice.The boxes were too low so the doors didn’t clear the ramp.Pickup was 3 days late.
candice c | Overall ExperienceAfter spending $2000 to ship a box across America, the last thing I need is uncooperative people who don't listen or take responsibility for inconveniencing their customer.
Tracy S | Overall ExperienceGreat Service. Very Responsive
NOBLE N | Overall ExperienceI would have rated facility excellent but they have not been able to resolve an overcharge on my account of approximately $180.00.
Rodger D | Overall ExperienceWe didn't use the actual facility, we rented two U-Boxes. Ratified with them is mild, their size is deceiving and welcomed at the same time. Your driver was extremely helpful, I encourage U keep her.
tom l | Overall Experience