List rental process flinted very smoothly. I had no issues. The truck made some funny sounds, but there were no issues with performance. The return process was also very smooth, and everything went as planned.
Armella GCustomer Reviews for U-Haul at Dunlap & I-17
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager was a pleasure, I told him he should hire me I am quiet. lol Thanks for such a great experience.
Eljuana HEverything was perfect. Staff was 100% perfect.
David HBe honest. You charge me 57 dollards for 15' truck instead of 30 dollard. I will never recommend this to someone
Detadjoum EHave a sign or arrow pointing towards customer parking
Cesar BGreat people run this place, love it
daniel cVery unprofessional staff. Staff was more interested in texting then handling my rental, gave me the wrong truck. Then they asked me to come bring the truck back for a different truck. I won't recommend uhaul to anyone... ever!
joseph tI have rented from this location several times and always receive exceptional customer service. They go up and beyond to make the process easy, fast and reliable. Thanks for all your help!
Andrew OThe owner/manager and a coworker were there when we picked up. Both were great as well as the guy who we dropped off the truck too!
Trina ENever change your current customer service representatives we absolutely love them! Keep up the amazing service!
SAMANTHA JGood customer service. Thanks Guys.
Tara Enothing comes to mind, perfect experience
THOMAS WService was excellent
Marcus TThese agents were happy and personable they did not hesitate to assist and try to help.
LaMekia ELet them know before returning the keys to take pictures and follow what the app says.
Gladys SMeech helped us at the counter and was awesome, he was friendly and made the whole process super easy. We love this location :)
Jamie KN/A
willard gThank you
Jamie TNothing. Working with Bruce was a real pleasure. The work was done as promised and on time. This will be my new location for trailer and truck rental as well.
Bob HYour employees were excellent. Thank you
Rene PNothing staff very professional
John QBruce was very helpful considering the fact that I made all my reservations for bell rd & 19ave. I called bell to confirm the day of moving, and they had NO paperwork on me For storage or truck rental! After a long time on the phone they sent me to I17 & dunlap for a truck. Still NO storage unit. Eventually I got a unit at hatcher & 19ave. They didnt have my size SO I had to rent 2 units! They didn't tell me there were 3 DOORS and that I needed 3 LOCKS. I spent so much money on uhaul for this move w/supplies (22 rolls of tape, 12 pads, wrap, mattress pads) truck and storage fees, I am afraid to add it all up. Your confirmation numbers that you gave me, mean squat! If hadn't called to confirm that morning I would have been severely screwed. After all this I wanted to return 2 blankets on hatcher and they would not w/out a receipt after seeing me EVERY day for a weak!!-《intentional spelling.. cave creek & hatcher was always good to me. I bought most of my tape there. Thank you to Bruce at I17 & Dunlap for smoothing things over or I could have lost my sh_t !!
NANCY DFront desk guy was on his phone talking to a friend the whole time, both times I went there!! Rude
Crystal CKeep the good work up they were all very helpful and courtes
Jack RWell let me start by saying moving is stressful and the Gm Bruce was a great n wonderful person made my day n happy with the things he did for me very grateful n appreciated him very nice person n would recommend him n his store to friends and family no doubt thanks Bruce continue doing the great things u do for the people 👍🫡💪🏽💯
Joshua WThe customer service employees are very nice and helpful . I wont go to any other uhaul ocation.
Laura SThe driver door didn’t open which is a U-Haul problem not the stores- The store was great-
Christine FExcellent service. Staff was on top of everything. Price was very reasonable. Truck was a bit old, but it got the job done.
Mark CAn outstanding job was done on installation of a hitch cleaning out the old wires rewiring new wires and was done an hour before I expected them to be done Thank you
Sid CNothing , it was awesome
Courtney RAll good this time
David VThe 10 ft truck I rented is probably the best I have ever rented from U-Haul or any other. It had power, was very responsive and easy to drive.
David WMy first issue is I booked a 15' truck but received a 10' truck. Didn't realize until we were done loading the truck was not the correct size. We still were able to fix everything we needed, but we wanted what we paid for. Second issue, we were returning the truck once the sun went down. THE HEADLIGHTS DID NOT WORK. This was extremely irritating and dangerous that the headlights were not checked prior to providing it to a customer. And when we were dropping it off, please have a sign referring to where the key drop off is, if there is one. I walked around the building several times trying to locate this and was unable to. I resorted to leaving the cab unlocked and leaving the key, but by that point, I was irritated overall from my experience.
Brigid DTransmission was a little rough but service was great.
Cheyenne JReturn process via app is a total pain in the rear. Especially in the middle of the night in a bad area like this location. I had 3 different homeless approach me while trying to get pictures to return my truck!
Damian SStore manager and the people that work there are all amazing I like going to that store just for that reason
MARK ZChange nothing super great will come to this location.The young lady who helped me last night was great didn't get her name super customer service. And the young man who checked the truck in is a funny sense of humor good job. Thank you Again Susan Bradley
Susan BThe customer service from Meech was outstanding. He went above and beyond to ensure I had a quality experience. 10/10 will use this location again.
shaun sEverything was good no problems thx
Steve IThe trailer was not connected correctly and it caused me to break one of the pots I was moving.
Aubrey YMore help for agent, the lobby was full and only one person working.
Sean PBruce worked a miracle for me when I messed up my reservation. I appreciate his extra effort to help me out!
Jannis MAlways ready for us to depart in well maintained and clean. Will use
Michelle HBRUCE was an absolute professional, kind, and helpful representative when I was fiddling with my phone trying to do the mobile check in. He immediately came to the truck after we parked and offered so much information and helped us with the entire truck return.
James DThank you
erich SThe customer service was great; however, the headlights on the truck were very dim and yellow. New headlights need to be installed.
Brittany WGreat customer service, prompt, courteous, treated very well by the two guys who were working that day.
ROBERT MYou guys are doing anything there's nothing I wouldn't change I will refer any customer U-Haul
jermaine kMy service was timely and the cost of repair was as estimated.
david hIt's all about people helping people.
Steven EThey took the trailer off the car and got me on my way. They were courteous and helpful with a question I had and overall did a great job. One guy was training the other and they were both great.
Mark MGreat people. They go beyond great work . They treat you like family and good friend
Ann TGreat experience. The people working were super helpful and nice. Thank you!
Josh RDon’t schedule a customer on a Sunday for a hitch install when you don’t install on Sundays Other than that I was very pleased the install. Thank you.
Allen SDemetrius aka "Meetch", was the absolute BEST Uhaul representative I have EVER dealt with! I rent Uhauls every year. His customer service was outstanding. It's great to deal with people who are kind and compassionate. The best thing you could do is to k
Juanita IAlways great U-Haul reps at this location!
Michael JThe trailer I reserved had a short in the wiring. I shorted out the fuses and lights in my truck. We had to switch trailers which took 1 1/2 hours. I had to fix my truck before I could take a trailer. I should get a refund for my time and the cost of repairing my truck.
Scott BOustanding
judi h | Overall ExperienceExcellent service
Prabhu M | Overall Experience