Customer Reviews for U-Haul at Del Monte Ave

Rating:

5.0

Very professional job. Very pleased

Rating:

5.0

We ran from U-Haul in Monterey quite often they’re always great people. to work with. The majority of the time the truck is already well cleaned and ready to go.

Rating:

5.0

Professional Courteous

Rating:

5.0

Fast check in. Clean van. No problems. Plentiful supply of vans on the spot

Rating:

5.0

Everything is good.

Rating:

5.0

Very helpful staff!

Rating:

4.0

Very good courteous & thorough service. Del Monte Avenue in Monterey UHaul is a great place to do business. Employees are all helpful and knowledgeable. Thank you for making my experience easygoing.

Rating:

5.0

Super fast service and very helpful

Rating:

5.0

Very helpful and gracious!

Rating:

4.0

The staff welcomed us warmly upon arrival. They were knowledgeable and friendly. We were in and out quickly for the pick-up and the return. We didn't have to go inside when we returned the truck. It was convenient.

Rating:

1.0

I called the U-Haul 800# requesting a shop to install a hitch with a 2 inch receiver for my 2021 Toyota Avalon. I have a bike rack with a 2 inch connection for carrying Mtn Bikes. I was specific with your dispatcher when I placed the order and I was given an appointment at your shop in Monterey for 9am on 3/21/2024. Your shop manager in Monterey called to reschedule my appointment because a part hadn't arrived in time for the original appt 3/21; you charged me $59 extra for express delivery for this part. I reiterated my request for a 2 inch receiver in that conversation. On 3/25 I dropped my car at the Monterey shop at 9am for the hitch installation. I returned at 11am to pick up my car. The hitch on my vehicle had a 1 1/2 inch receiver. Your shop personnel then lectured me stating there was no 2 inch receiver hitch for my vehicle and that it was my fault for not specifying that when I dropped the car off. They suggested they could remove the hitch if I wanted to wait around for another hour; I couldn't wait. I was charged for the installation in order to get my keys back. The computers at the shop were down so they couldn't even give a receipt for the work. I am not sure my experience could have been any worse.

Rating:

5.0

I found the staff members to be knowledgeable and helpful in the rental process. The process was fast and efficent.

Rating:

5.0

Great professional workers and super efficient. Thx

Rating:

5.0

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Rating:

5.0

Installation was done professionally.

Rating:

5.0

The employee who checked me in was very thorough & thoughtful. He helped me to hook up & walked me through turn in. 5 stars!

Rating:

5.0

Quality people work here !

Rating:

5.0

Great customer service

Rating:

5.0

Can’t think of anything. Excellent service and friendly people

Rating:

5.0

The guys at this location were welcoming and friendly. Had great customer service. Answered all my questions and checked us out without issue. Very helpful and timely. Thank you.

Rating:

5.0

Best management

Rating:

5.0

No recommendations. Clean location and very nice staff

Rating:

5.0

The staff was very helpful.

Rating:

5.0

Great location with easy access to all highways in the area.

Rating:

5.0

Return easy. Employee helpful & polite

Rating:

5.0

Great professional staff

Rating:

5.0

Very easy and very helpful personnel

Rating:

5.0

From the initial appointment set up to install everything went well. Very friendly staff and excellent hitch install.

Rating:

5.0

G.M. Alfredo was super helpful and exhibits stellar customer service skills. I had to travel 50 miles from my town and it was well worth the driving back. Thank you!

Rating:

3.0

This location is large so they always have equipment. I needed a trailer light harness that is common but you didn't have it. O had to drive to Autozone. The ratchets on the car trailer were so rusty and dry they wouldn't work. I had to buy WD40 and fix it out where I was loading the car. Really inconvenient. If I wasn't able to fix it, I would have had to call for assistance.

Rating:

5.0

Good customer service, inventory and fast service. I like this location

Rating:

3.0

The employees did their jobs perfectly, the internet service at this particular location absolutely needs to be updated. It took us almost a full half hour to go through the process of submitting payment and receiving the keys due to how slow the system was. The employee that helped me has to refresh and restart the process at least 5 times. No issues with the employees, please update their computers so they can work to their full potential.

Rating:

5.0

Met me at the truck as I pulled in, did a quick inspection, explained the extra charges for mileage and I was on my way. Very helpful.

Rating:

5.0

It was a perfect experience.

Rating:

5.0

Woman who reserved my truck was extremely professional, empathetic and helpful. Same with the man who helped me return it.

Rating:

5.0

U Haul staff was very pleasant and courteous. Thanks for making my rental easy.

Rating:

5.0

Excellent service, both from the driver and the office staff.

Rating:

4.0

The location was large and convenient. The trailer itself was poorly maintained. The tongue mechanism that actuates the brakes was incredibly rusted, which produced a lot of noise as well as questionable braking results. There were times where I felt the trailer brakes weren’t functioning at all. I’ve been a U-Haul customer in the past, but this is the first time I’ve used your double axle trailers. I will not be renting one of these trailers again.

Rating:

5.0

I especially like the help that I got from Caesar and I love that there is a backup camera and the the van was fully equipped with radio and electric power windows and all that stuff was great thank you

Rating:

3.0

1. Tell employees to immediately acknowledge people entering- stop talking amongst themselves especially if you’re disagreeing until the customer is taken care of. 2. I had purchased a Uhaul hitch and twelve furniture blankets. Told to grab my own bags. Since you sell by the half-dozen, I assumed that I needed two bags-grabbed them (they are not marked on the outside!). When I drove my vehicle to the trailer, he asked where my hitch was! I explained my prior purchase of U-Haul’s suggested hitch, he told me to walk across a huge parking lot to obtain my hitch! Good customer service does NOT have the customer doing the work of your staff. Excellent customer service would have been someone who wasn’t so busy talking to staff? friends? rather than focusing on the customer (the one who helps pay him). He should have already checked the reservation and know closely to know what was ordered: hitch, blankets and trailer! Years ago, these things would have been put inside the trailer BEFORE the customer arrives.

Rating:

5.0

Very good attention and great service.

Rating:

5.0

Great customer service!

Rating:

2.0

Uhaul app does not work for returning trailers, useless app.

Rating:

5.0

Very professional especially compared to the airport location that rips you off

Rating:

5.0

the van was well maintained, and clean enough on the interior, but the exterior was dirty. I didn't mind though, I didn't have a reservation in advance and was glad that a van was available, Thank you!

Rating:

3.0

Eh, tried to pick it up before hours using the mobile app. Internet connection sucks here, tho. ATT did not work; Verizon did.

Rating:

5.0

Excellent service as always!!

Rating:

5.0

Cell phone service at the location was horrible and the app didn’t work well

Rating:

5.0

We always use this location for our U-Haul needs they are friendly and the transaction is always smooth and quick.

Rating:

5.0

The only minor issue I had is they wanted to pick up my boxes earlier for departure than scheduled but I just told them to come a different day.

Rating:

5.0

Shipped one U-box from Monterey Ca to Hampton Ga. I was Very Happy with the whole experience. It went seamlessly.

Rating:

5.0

Excellent service checking in, extending my rental and drop off then previous experience I've had here. I think it's just a hit and miss with who helps you

Rating:

1.0

My U-Haul container was sent before I even paid for it. The staff asked me three times for a departure date. All three times they assured me the container would not be sent until I actually paid for it. I gave my phone number and email to staff at least twice, but they still had both wrong. When I went to put more items in my container, I was informed it was no longer on site. They told me they attempted to call me and email me but there was no response. for the third time I asked them what they had down, and both were wrong. I told both people that they individually told me the number and email was correct. All the employees were helpful just incompetent.

Rating:

5.0

Place a fuel type label in obvious spot (inside fuel door or near driver door)

Rating:

1.0

The mobile check in process is so tedious I decided to go inside and do it the old fashioned way. Do you really need to do a reference check for a car rental?! The person at the desk was helpful and the process was easy. The van I rented had no gas (below the red zone), low air in the tires, a light out... I think that's it. As soon as I turned it on it was warning signal after warning signal. All in all, a really rough start to a long day. By the time we figured out how to check the van out and gas it up, we were late for our appointment. It's worth the extra little bit of planning to rent from Home Depot despite their smaller inventory.

Rating:

1.0

I had the worst experience with UHaul. They made my order wrong, were days late, never responded to my concerns, and would hang up on me on almost every call.

Rating:

5.0

The staff recommended someone who could move my uboxes to my place for unloading. It saved me a lot of time and money to not have to unload at Uhaul.

Rating:

1.0

Poor promises made and then unfulfilled until pressured. Finally received my UBox today 8/24 from 7/28. Repeatedly charged for service not received. The managers finally got billing and box to me.

Rating:

1.0

The manager never spoke with me, but indicated to transport scheduling that he had contacted me. It was the worst moving experience. Horrible customer service.

Rating:

5.0

Great service!

Rating:

5.0

It was an excellent experience.

Rating:

5.0

Fantastic Location. After many messy and unresolved issues from the originating location, the store manager Alfredo went out of the norms of typical customer service to ensure everything was fixed.