Customer Reviews for U-Haul at Deer Park

Rating:

5.0

Keep up the good work.

Rating:

5.0

Back of the truck was a mess, never cleaned by prior renter

Rating:

5.0

Nothing

Rating:

5.0

Always have great service when I use this location.

Rating:

5.0

Godfory was amazing. Very nice. Answered all my questions. Hands down I’d recommend this location to anyone that needs to acquire moving equipment

Rating:

3.0

Nothing At this time

Rating:

1.0

The location we reserved the truck & tow dolly from in Yorktown did not have it, I was notified 24 hours prior. I was sent to a 2nd location on ironbound the truck was never returned so I was sent to a 3rd location on Rochambeau that was closed and no one responded, then I was sent to a 4th location in Quinton. The truck pulled to the right and steering wheel was off center. It also only had 1/4 tank of gas and had to stop and fill up before going anywhere. Then I had to go to a 2nd location for tow dolly. The tow dolly was in bad shape, the wheel covers were rubbing our tires, we did not get an explanation on how to use the tow dolly. The tow dolly we reserved wasn't even the one we picked up. It cost us extra time and gas in uhaul & our car, not to mention time wasted we needed to load the truck. Left at 8am for 9am reservation and did not get home until 2pm. I think next time I will go with another company this was ridiculous and a big hassle. Joy was the only good part of this experience.

Rating:

5.0

I have no further comment at this time

Rating:

5.0

It’s perfect

Rating:

3.0

The young man that initially helped me when I came to the office was polite but didn't understand how I was sent to this location because my original request was changed (not by me). He got his manager (maybe store owner?) who came into the office upset that someone told me I could rent the trailer as a one-way rental but still receive the in town rate. He was very upset and unprofessional. He said he didn't want the trailer because it "took up too much space" so he then helped the young man adjust the reservation so I didn't have to pay more than expected. When we hooked up the trailer to my truck there was no explanation of how the ramps worked, fender folded down, or advice on using the ratchet straps. The straps were in poor condition but they did the job. I will never pick up a rental at Deer Park if I don't have to in the future.

Rating:

3.0

This location has very good customer service staff. However, the truck equipment is marginal and the property on J. Clyde is extremely cramped and hazardous.

Rating:

5.0

The online app needs work. Was not working at time of trailer return.

Rating:

5.0

The trailer i rented was swaying real bad at 45mph and needs to be aligned or checked or something

Rating:

5.0

Exemplary and professional performance

Rating:

5.0

The location is difficult to get to but everything else is amazing. They were training new employee who tool less time then expected to check out. A credit to both the employee and management.

Rating:

5.0

Corporate needs to work on making the App more bulletproof and user friendly... took me 2 hours of time I was supposed to have had the truck to negotiate the app and it woukd not lock onto store location while I was standing in front of the store. I had to manually pick the truck up in the store when it opened. The pickup side of the App is flawed. The turn in side of it wasn't bad, a little glitch, but I got it to work.

Rating:

3.0

Steering on truck felt very loose. Very intrusive to have picture taken for rental, question data security for that. Joke of using truck share with intrusive calling of multiple people when trying to pick up rental.

Rating:

3.0

The agent needs to not offer unsolicited advice about one’s child. He needs to know to remain professional regardless of personal feelings and thoughts.

Rating:

5.0

Last one I rented..wheel fell off..bad bearing..still had to pay...had to rent one somewhere else same day..

Rating:

5.0

Very smooth and on time.

Rating:

5.0

Improve your web based inventory information. I reserved an appliance dolly but when I picked up my trailer there were no appliance dollies at the location. I accepted a hand truck for free instead but that changed my move plan significantly. I was moving an old, heavy washing machine and had to go up/down steps.

Rating:

5.0

Helpful and friendly clerks - clean facility.

Rating:

4.0

I had made a reservation with an appliance dolly. However when I went to pick up the truck, they did not have any dolly’s available. Why let me make a reservation for one if they had none?

Rating:

5.0

Nothing everything was fine

Rating:

5.0

Thank you

Rating:

5.0

I ran into a small hiccup when I got there, the truck I ordered had not come back, it was not at all the fault of the staff. They tried to rectify it immediately and as it turned out the truck was brought back before I left so I was able to go on my way with my Rental. These guys are super fantastic, very professional and helpful. I am an Operations Manager at ABM and we will continue to do business with this location. Thank you so much!!!

Rating:

2.0

I had reserved a furniture dolly, we were moving a piano so this was essential. When I got there, they told me they didn't have any, but they would give me a normal handtruck instead. When I said that wouldn't work, they found me a furniture dolly, but then charged me for both the handtruck, that I had no use for, and the furniture dolly that 2 minutes prior they claimed not to have. The truck's headliner was falling down terribly, to the point I thought it was going to hit me in the head over large bumps, and the alignment was awful, requiring me to constantly fight to keep the truck travelling in a straight line. They also told me there was a $20 charge if I returned the truck after hours, but didn't know what their hours were, so I had no idea when I needed to get the truck back. Staff members were extremely friendly and pleasant to deal with, but I got charged extra for nothing, and the truck was awful. They also told me the truck would have 3/4 tank, and when I got in it was only at 5/8, so they hadn't even checked the truck in properly.

Rating:

4.0

The layout of the store was a bit tight, but the staff was great.

Rating:

4.0

Associate was kind, only critique is that they didn’t escort us to the truck, just said find it on the lot, told us the general area to find it, and handed us the keys. Could’ve easily gotten up and walked us to it given that the lot is so small but we found it anyway. Also stereo was absolutely BLASTING when we first started up the truck.

Rating:

5.0

The staff was very helpful and polite. It's always a pleasure to rent from this location.

Rating:

5.0

Very friendly staff!! Thank you so much.

Rating:

5.0

Everything was quick and easy. Staff was a great help with my return. I have used this location each time myself or family needed a rental.

Rating:

5.0

Excellent, outstandingly blessed customer service skills and such a clean facility.

Rating:

5.0

OUTSTANDING CUSTOMER SERVICE!!!!

Rating:

5.0

Outstanding customer service

Rating:

5.0

Staff pleasant and customer service was excellent. My move was smooth. Thanks.

Rating:

5.0

They called me that day to verify two trucks and were exceptionally helpful when we arrived to pick up trucks.

Rating:

5.0

The employees were respectful and knowledgeable and helpful.

Rating:

5.0

Extremely friendly and helpful staff. Great experience!

Rating:

5.0

THE STAFF BRIAN AND JENNIFER WERE ABSOULUTLY OUTSTANDING. EXTREAMLY HELPFUL, FRIENDLY AND PERSONABLE

Rating:

5.0

Everything was very good, I loved the Cargo Van rented, easy to use. The staff and booking was really accommodating. Great job.

Rating:

4.0

This location was great but the previously assigned location to drop off at the mattress/furniture store on Warwick Blv should not be a vendor they were horrible rude and I was scared by the person giving the directions not to leave the trailer there.

Rating:

5.0

Great staff today they were quick but also very respectful that goes very far in today's world

Rating:

5.0

Customer service was excellent. I've used U-Haul at Deer Park multiple times and is always been a positive experience.

Rating:

4.0

Best bathroom I’ve ever seen in this type of buisness

Rating:

5.0

I was greatly pleased with the service and the staff was wonderful

Rating:

5.0

Outstanding service

Rating:

3.0

Your customer service was not good

Rating:

5.0

Very nice employee

Rating:

5.0

I rented from this uhaul several times and each experience I’ve had with this store was always a great one. Every worker I dealt with had great customer service. But I do want to say one thing …. Salutes to my old team at 63 . The experience working for this store was like no other Job I’ve ever worked … Love you all & GodSpeed. - Tremaine

Rating:

5.0

Jennifer, Brian, Bret, and Matt were all amazing! They made my move smooth and easy. 10/10 recommend.

Rating:

1.0

A person who would not give their name but appeared to be the manager started an argument with me about the type of vehicle that I owned that I would be using as the tow vehicle. I attempted to explain that I had previously rented the same type of trailer from the Greenbrier location in Chesapeake, VA, using this same vehicle. She told me that I did not know what type of vehicle I owned because it was not showing up in their system. I asked her to explain how their system was different from the online system and the system at the Greenbrier location. At this time, she stated, and I quote, "I NEED TO Educate YOU ON WHAT YOU ACTUALLY OWN". After much back and forth she finally relented and honored my reservation. I have rented from numerous U Haul locations throughout the years and have never been subjected to such a hostile and abusive situation. I will never rent from this location, nor will I recommend it to anyone that I know.

Rating:

5.0

Keep up the great service

Rating:

5.0

I was very upset that the door was so hard to open This is my third rental and had never had this much problem opening the door in the past. Staff was accommodating even when I was very upset I apologize for being so upset My husband passed recently and things get to me worst than they use to some days Person who rented me the truck was friendly knowledgeable and very upbeat Renting the truck eas a very pleasant experience with the exception of the door being so hard to open and it upsetting me

Rating:

5.0

Friendly and knowledgeable staff. Very helpful.

Rating:

5.0

Great workers

Rating:

3.0

This Uhaul location has the unfair practice of giving you a truck that does not have a full tank of gas. They expect you to return the truck with the exact amount of gas as when you received it. This is near impossible to gauge perfectly and of course you error to the more full side in order to not be charged. This is a way of ripping off customers a few gallons of gas each rental. It may be only an additional $10 per customer , but is an unfair practice. The fair way is for each customer to receive a rental with a full tank and return it with a full tank without being forced to guess how many gallons are needed. .

Rating:

5.0

The movers, Ready To Move M&L, I selected via the U-Haul app were absolutely great! Moving is a fluid experience, with unexpected changes. Their staff worked quickly, efficiently, and politely. They followed our instructions for packing and loading particular items. We had to coordinate with other contractors, and their staff worked well coordinating the logistics. I HIGHLY recommend this company.

Rating:

5.0

Quick service

Rating:

5.0

Just keep up the good job.

Rating:

1.0

Charge way too much and lost everything I had that was important to my kids I will never use uhaul for anything again.

Rating:

5.0

Staff was incredibly helpful and professional. I'll highly recommend your services to others

Rating:

1.0

The staff acted clueless about there job they were not proficient at all and not friendly I felt more of a burden to them then a customer. At one point they even tried to pawn me off to another dealer that was further up the road the facility was also cramped and with a truck and trailer it was incredibly cramped in the parking lot I feel the space could have been used a lot better the uhaul up in evans mills NY where I picked up the trailer was much more pleasant to deal with. Thanks and I hope things improve with this site