Customer Reviews for U-Haul at Chester Ave

Rating:

5.0

Pick up and drop off went perfectly. No complaints. Staff on both shifts were extra nice and helpful! Definitely recommend and will use again in the future

Rating:

5.0

I think there was a service light on inside the cab, but the van ran smoothly and well! Everyone I spoke with was patient and kind, even when I needed extra help lol This has been my go to location for all moves so far, never any complaints!

Rating:

5.0

Quick and easy, great job! But find away to get some of the exhaust fumes out of the lobby.

Rating:

5.0

More helpful employees. Line was too long for one person to be at register while one breaks for lunch

Rating:

5.0

I had a pleasant experience from the moment I walked in the door. Jose was welcoming, helpful and efficient.

Rating:

5.0

Professional staff pleasant to work with. Quick service,no delays. Recommend highly for fast easy service.

Rating:

3.0

Every thing was okay with the representation at the time I got my truck from them and returned it back to them

Rating:

5.0

nothing

Rating:

5.0

Inspections

Rating:

2.0

I was in the 55th location and there customer service was terrible we had pulled into the parking lot someone had blocked the entrance and exit my husband went into the store to ask who’s vehicle it was blocking the entrance and exit didn’t nobody say nothing but in the meantime there was another car trying to get out but couldn’t either when I finally went into the store I overheard one of the sales men talking to another customer stating that he could refuse us are truck because he didn’t like the way my husband came into the store asking about a vehicle blocking traffic and I stated that he was being very unprofessional discussing customer business with other customers

Rating:

5.0

I love using these trucks in my time of need. Everything is really simple and easy!

Rating:

4.0

My first time driving a Uhaul.

Rating:

5.0

Service was good thanks

Rating:

5.0

Excellent job everyone! Thank you for the great service

Rating:

3.0

The 3 passenger seat van sounded as if it was not in the correct gear even though it was in drive. I felt like the engine was going to blow and the tow/haul light kept coming on without being pressed. I wasn't towing anything.. I feel like I should have been giving some type of instructions. My experience was met with paranoia that i even decided against going to my storage unit because I feared the truck wouldn't make it far without complications.

Rating:

5.0

Great customer service at this location!!

Rating:

5.0

The two employees were great professional. The young people that were there a while ago were not professional at all. Both gentlemen were knowledgeable and helpful..

Rating:

4.0

Lines was long but staff was working hard and fast was very efficient

Rating:

5.0

Thanks Jose you definitely are a great person gave great advice appreciate all your help made my experience a breeze

Rating:

5.0

Mike was excellent!! I’m sorry I forgot the other guy working the desk on a busy Saturday but both deserve some recognition and a raise. Great experience and I’m very happy with my hitch.

Rating:

5.0

Transmission kept slipping and key kept getting stuck in the ignition. The interior of the truck was dirty.

Rating:

4.0

The staff was very friendly and helpful. but the truck had to be swept out before we could use it as it was full of broken mirror and the cab had been used by a heavy smoker. But mechanically the truck was solid and the return was easy. Great location good staff.

Rating:

2.0

I was 45 minutes late and they charged me $30 for 45 minutes never again

Rating:

1.0

They were closed when I dropped off the truck .

Rating:

4.0

Just was alil Elmore expensive then I thought it would be

Rating:

1.0

I am extremely dissatisfied with U-Haul. First, As I was making my reservation, I initially said I would pick up the van at 1:00 PM, but then just seconds later I changed my mind and said that I would pick it up at 1:30 PM instead. I repeated this at least 3 times, that I wanted my reservation at 1:30 PM, not 1:00 PM. However, when I picked up the van the next day at 1:23 PM and said that I had a 1:30 PM reservation, the man said that it was a 1:00 PM reservation. I corrected him and said, "No, I initially said 1:00 PM but then I quickly changed my mind and said over and over to make it 1:30 PM." Instead of apologizing for the mistake on U-Haul's part, he insisted that it was a1:00 PM reservation. I repeated that while I initially said 1:00 PM, I quickly changed my mind and told the woman who took the reservation to change it to 1:30 PM. At least three times I asked her to change it to 1:30 PM. Not only am I extremely unhappy that she did not correct the reservation despite my repeatedly sayng to make it 1:30 PM instead of 1 PM, but the man's attitude the next day was completely rude and un-accomodating. Second, the vans are not clean. I've even take pictures of dried mud splashed inside the cabin and I've had to clean the vans the last two times (the first rental van last August was almost brand new). On top of this, there's a horrific chemical perfume smell that is very caustic to me and I can barely breathe and it makes me sick. It can also give me a migraine. I do not know why you feel a need to perfume the trucks. I have even cleaned the cargo areas in hopes of eliminating the noxious odor and dirt, but it only reduced it instead of eliminating it. I'm very unhappy about my last two (out of three) experiences with U-Haul and I've been looking for alternatives. I just learned yesterday that Enterprise rents pick up trucks for $38/day with unlimited mileage.

Rating:

5.0

App needs to show receipt little easier have to search

Rating:

5.0

Excellent service. Very professional.

Rating:

5.0

Great job as always, thanks a million!

Rating:

5.0

Quick, professional and friendly! The drop off was seamless and easy. I almost feel like moving again, lol. Thanks, UHaul - Chester Ave. Team! Tony I

Rating:

5.0

Everything was amazing and the staff is very patient and understanding

Rating:

5.0

Excellent team of professionals. Always willingvto help.The quality of the moving merchandise/product(s) is the best. When I needed to extend my rental I was able to do so without any issues. Thank you, management and team!!!!!

Rating:

5.0

The staff at this location were very friendly.

Rating:

1.0

There was low tire pressure, the check engine light was on, there was absolutely zero windshield wiper fluid in a snow storm. I had to buy a jug and fill up the wiper fluid myself. Additionally, the wheel covers were all loose, which made me concerned that the lugs underneath might have also been loose. Just overall sketchy driving this for a 3 hour work trip.

Rating:

5.0

The Customer service was phenomenal !! Uhaul on 55th highly recommended

Rating:

5.0

Excellent customer service and affordable prices for quality products in comparison to home depot and lowes. I purchased 3 large TV boxes which were 40 percent cheaper than competitors. Keep making our community better by the rendering outstanding service.

Rating:

5.0

Very helpful and nice well needed

Rating:

5.0

Service was great

Rating:

5.0

Keep the same price of 79 cent a mile even on the weekends

Rating:

5.0

everything was just fine to SERVICES was great and the workers were very professional. you could use a little improvement or your computers.

Rating:

5.0

I call this location spoke with Mike great guy. The reservation , pick up and drop off was smooth transaction.

Rating:

4.0

I provided these ratings because the location was really tight and small. The amount of business for this little location is not customer friendly. There were items that were damage or did not work within the vehicle. I do understand it is a rental and not everyone will respect the equipment. Hence why I provided the ratings.

Rating:

1.0

I went to the uhaul on E 55 in Cleveland Ohio AND IT WAS THEE WORST EXPERIENCE.. Malik helped me and he was very wet very very unprofessional! He told me that he was ready to get my out the door. He kept $20 refund. Entire experience was HELL!!!

Rating:

4.0

The was a Great 👍.

Rating:

5.0

Excellent customer service.

Rating:

1.0

I rented a uhaul truck on the 19th and reserved it until the 20th at ok so I moved out of my old place at night time on the 19th and returned the truck before the 5pm on the 20th I reserved the truck for 50 miles and only used 32 miles on the truck so they owe me money right so I go to return the truck but needed to put gas in the truck first and card declined I charged a cash app to my card that did not clear but the money was taken from my account so I couldn't not get no gas sad right just wait for it cause it gets worse so I return the truck to the lot early ahead of schedule time to return it and told the worker that came out that we were returning the truck so he checks the gas gauge and I told him to deduct the gas from the miles that I did not use he told me I owed them $30 I'm like how is that so the worker responds that uhaul charges $5 a gallon for gas and printed on my receipt that the gas charge was an additional $45 how the hell did that happen so I didn't have the money and had to go to the bank to get the money and I paid them but was in disgust at the customer service at the location im not using uhaul any more!

Rating:

3.0

The parking lot was very icy and dangerous. Please advise your team to salt and clear a safe path to the door.

Rating:

3.0

Actually the interior was clean, but they could have cleaned the windshield, especially on the inside. Also, would have been nice if they told me the key didn't open the driver side door. Spent three days getting in and climbing over seats to get to driver's side. Also would have been good if someone went over the dashboard switches and buttons. Mostly standard, but GM is much different than my car. Guy who checked me in on the return refused to touch the truck until I unlocked the driver side door -- he wasn't going to climb over the seats. Then he just got in and drove off, never thanking me for using U-Haul. So an F on customer service.