Customer Reviews for U-Haul at Chester Ave

3,717 reviews

1945 E 55th   Cleveland, OH 44103
(@ Chester Ave)

(216) 881-2420

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(216) 881-2420

1945 E 55th
Cleveland, OH 44103
(@ Chester Ave)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I love using these trucks in my time of need. Everything is really simple and easy!

Jacqueline Carson 
Rating:
4.0

Customer did not leave a comment.

Shaquay Humphrey 
Rating:
4.0

My first time driving a Uhaul.

Elroy Harris 
Rating:
5.0

Service was good thanks

John Beard 
Rating:
5.0

Customer did not leave a comment.

clayton ransaw 
Rating:
5.0

Excellent job everyone! Thank you for the great service

George Simon 
Rating:
4.0

Customer did not leave a comment.

Martez Jones 
Rating:
4.0

Customer did not leave a comment.

JOHNNY BROWN 
Rating:
3.0

The 3 passenger seat van sounded as if it was not in the correct gear even though it was in drive. I felt like the engine was going to blow and the tow/haul light kept coming on without being pressed. I wasn't towing anything.. I feel like I should have been giving some type of instructions. My experience was met with paranoia that i even decided against going to my storage unit because I feared the truck wouldn't make it far without complications.

Shandra Shelton 
Rating:
5.0

Customer did not leave a comment.

Summer Mccall 
Rating:
3.0

Customer did not leave a comment.

Katrina McCool 
Rating:
3.0

Customer did not leave a comment.

LAVELLE BURRAGE 
Rating:
5.0

Great customer service at this location!!

Michael Benoit 
Rating:
5.0

Customer did not leave a comment.

ASHLEY JACKSON WILLIAMS 
Rating:
5.0

The two employees were great professional. The young people that were there a while ago were not professional at all. Both gentlemen were knowledgeable and helpful..

Aletra McCall 
Rating:
5.0

Customer did not leave a comment.

Stacey Betha 
Rating:
4.0

Lines was long but staff was working hard and fast was very efficient

elisha hooks 
Rating:
5.0

Thanks Jose you definitely are a great person gave great advice appreciate all your help made my experience a breeze

Shaunta White 
Rating:
5.0

Mike was excellent!! I’m sorry I forgot the other guy working the desk on a busy Saturday but both deserve some recognition and a raise. Great experience and I’m very happy with my hitch.

MISCHELLE CALLITSIS 
Rating:
5.0

Transmission kept slipping and key kept getting stuck in the ignition. The interior of the truck was dirty.

deana j edwards 
Rating:
5.0

Customer did not leave a comment.

CURTIS REDDING 
Rating:
4.0

Customer did not leave a comment.

EVELYN IRBY 
Rating:
4.0

The staff was very friendly and helpful. but the truck had to be swept out before we could use it as it was full of broken mirror and the cab had been used by a heavy smoker. But mechanically the truck was solid and the return was easy. Great location good staff.

THOMAS FRONTINI 
Rating:
5.0

Customer did not leave a comment.

troy blum 
Rating:
5.0

Customer did not leave a comment.

MARGARET DAOLE 
Rating:
5.0

Customer did not leave a comment.

MARGARET HOSTETTER 
Rating:
4.0

Customer did not leave a comment.

chetan Chowdary 
Rating:
2.0

I was 45 minutes late and they charged me $30 for 45 minutes never again

Jazz Donaldson 
Rating:
1.0

They were closed when I dropped off the truck .

Theresa Culver 
Rating:
4.0

Just was alil Elmore expensive then I thought it would be

Dashawn Gay 
Rating:
3.0

Customer did not leave a comment.

Kevin Wade 
Rating:
5.0

Customer did not leave a comment.

Andre Bustamante 
Rating:
5.0

Customer did not leave a comment.

Gerald Ware 
Rating:
3.0

Customer did not leave a comment.

Brittney Perkins 
Rating:
5.0

Customer did not leave a comment.

CHARLES PELLER 
Rating:
1.0

I am extremely dissatisfied with U-Haul. First, As I was making my reservation, I initially said I would pick up the van at 1:00 PM, but then just seconds later I changed my mind and said that I would pick it up at 1:30 PM instead. I repeated this at least 3 times, that I wanted my reservation at 1:30 PM, not 1:00 PM. However, when I picked up the van the next day at 1:23 PM and said that I had a 1:30 PM reservation, the man said that it was a 1:00 PM reservation. I corrected him and said, "No, I initially said 1:00 PM but then I quickly changed my mind and said over and over to make it 1:30 PM." Instead of apologizing for the mistake on U-Haul's part, he insisted that it was a1:00 PM reservation. I repeated that while I initially said 1:00 PM, I quickly changed my mind and told the woman who took the reservation to change it to 1:30 PM. At least three times I asked her to change it to 1:30 PM. Not only am I extremely unhappy that she did not correct the reservation despite my repeatedly sayng to make it 1:30 PM instead of 1 PM, but the man's attitude the next day was completely rude and un-accomodating. Second, the vans are not clean. I've even take pictures of dried mud splashed inside the cabin and I've had to clean the vans the last two times (the first rental van last August was almost brand new). On top of this, there's a horrific chemical perfume smell that is very caustic to me and I can barely breathe and it makes me sick. It can also give me a migraine. I do not know why you feel a need to perfume the trucks. I have even cleaned the cargo areas in hopes of eliminating the noxious odor and dirt, but it only reduced it instead of eliminating it. I'm very unhappy about my last two (out of three) experiences with U-Haul and I've been looking for alternatives. I just learned yesterday that Enterprise rents pick up trucks for $38/day with unlimited mileage.

Marisa Avolio 
Rating:
5.0

App needs to show receipt little easier have to search

ROBERT WHITE 
Rating:
5.0

Excellent service. Very professional.

Diane Pride-Mays 
Rating:
4.0

Customer did not leave a comment.

Michael Tanner 
Rating:
3.0

Customer did not leave a comment.

Raeshaun Reid 
Rating:
5.0

Customer did not leave a comment.

Lanora Reed 
Rating:
5.0

Great job as always, thanks a million!

rodney alan haynes 
Rating:
4.0

Customer did not leave a comment.

Steve Biccochi 
Rating:
5.0

Quick, professional and friendly! The drop off was seamless and easy. I almost feel like moving again, lol. Thanks, UHaul - Chester Ave. Team! Tony I

Anthony Iskandar 
Rating:
5.0

Everything was amazing and the staff is very patient and understanding

BRANDYE MELLS 
Rating:
5.0

Customer did not leave a comment.

GEORGE MILLS 
Rating:
5.0

Customer did not leave a comment.

JIM FRAZEE 
Rating:
5.0

Customer did not leave a comment.

Joseph Mansour 
Rating:
5.0

Excellent team of professionals. Always willingvto help.The quality of the moving merchandise/product(s) is the best. When I needed to extend my rental I was able to do so without any issues. Thank you, management and team!!!!!

Ardelia Reynolds 
Rating:
5.0

The staff at this location were very friendly.

John Rose 
Rating:
3.0

Customer did not leave a comment.

Robert Jones 
Rating:
1.0

Customer did not leave a comment.

James Jackson 
Rating:
5.0

Customer did not leave a comment.

Lawrence White 
Rating:
1.0

There was low tire pressure, the check engine light was on, there was absolutely zero windshield wiper fluid in a snow storm. I had to buy a jug and fill up the wiper fluid myself. Additionally, the wheel covers were all loose, which made me concerned that the lugs underneath might have also been loose. Just overall sketchy driving this for a 3 hour work trip.

david welner 
Rating:
5.0

The Customer service was phenomenal !! Uhaul on 55th highly recommended

ROBERT WHITE 
Rating:
5.0

Excellent customer service and affordable prices for quality products in comparison to home depot and lowes. I purchased 3 large TV boxes which were 40 percent cheaper than competitors. Keep making our community better by the rendering outstanding service.

Ardelia Reynolds 
Rating:
5.0

Customer did not leave a comment.

GREGORY COPELAND 
Rating:
5.0

Very helpful and nice well needed

earnest love 
Rating:
5.0

Customer did not leave a comment.

Tasha Montgomery 
Rating:
5.0

Service was great

Letricia Brooks 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE Salazar 
Rating:
5.0

Keep the same price of 79 cent a mile even on the weekends

willie crenshaw 
Rating:
5.0

everything was just fine to SERVICES was great and the workers were very professional. you could use a little improvement or your computers.

Brenda Parkham 
Rating:
5.0

I call this location spoke with Mike great guy. The reservation , pick up and drop off was smooth transaction.

David Flores 
Rating:
3.0

Customer did not leave a comment.

LaDonna Smith 
Rating:
5.0

Customer did not leave a comment.

Salatino Heredord 
Rating:
5.0

Customer did not leave a comment.

TAWANNA BLOCK 
Rating:
4.0

I provided these ratings because the location was really tight and small. The amount of business for this little location is not customer friendly. There were items that were damage or did not work within the vehicle. I do understand it is a rental and not everyone will respect the equipment. Hence why I provided the ratings.

Wai So 
Rating:
1.0

I went to the uhaul on E 55 in Cleveland Ohio AND IT WAS THEE WORST EXPERIENCE.. Malik helped me and he was very wet very very unprofessional! He told me that he was ready to get my out the door. He kept $20 refund. Entire experience was HELL!!!

Nickia Crook 
Rating:
4.0

The was a Great 👍.

CALVIN D SEAY SR 
Rating:
5.0

Customer did not leave a comment.

Lasheta buie 
Rating:
5.0

Customer did not leave a comment.

Morteza Emani 
Rating:
5.0

Excellent customer service.

Leon Hall 
Rating:
5.0

Customer did not leave a comment.

RIEANNA HARRIS 
Rating:
1.0

I rented a uhaul truck on the 19th and reserved it until the 20th at ok so I moved out of my old place at night time on the 19th and returned the truck before the 5pm on the 20th I reserved the truck for 50 miles and only used 32 miles on the truck so they owe me money right so I go to return the truck but needed to put gas in the truck first and card declined I charged a cash app to my card that did not clear but the money was taken from my account so I couldn't not get no gas sad right just wait for it cause it gets worse so I return the truck to the lot early ahead of schedule time to return it and told the worker that came out that we were returning the truck so he checks the gas gauge and I told him to deduct the gas from the miles that I did not use he told me I owed them $30 I'm like how is that so the worker responds that uhaul charges $5 a gallon for gas and printed on my receipt that the gas charge was an additional $45 how the hell did that happen so I didn't have the money and had to go to the bank to get the money and I paid them but was in disgust at the customer service at the location im not using uhaul any more!

allen Smith 
Rating:
3.0

The parking lot was very icy and dangerous. Please advise your team to salt and clear a safe path to the door.

Jackie Feldman 
Rating:
5.0

Customer did not leave a comment.

Zachary Felice 
Rating:
1.0

Customer did not leave a comment.

Antonishia Trundle 
Rating:
4.0

Customer did not leave a comment.

AARON HAYNESWORTH 
Rating:
3.0

Actually the interior was clean, but they could have cleaned the windshield, especially on the inside. Also, would have been nice if they told me the key didn't open the driver side door. Spent three days getting in and climbing over seats to get to driver's side. Also would have been good if someone went over the dashboard switches and buttons. Mostly standard, but GM is much different than my car. Guy who checked me in on the return refused to touch the truck until I unlocked the driver side door -- he wasn't going to climb over the seats. Then he just got in and drove off, never thanking me for using U-Haul. So an F on customer service.

BRUNCE BLONDER 
Rating:
5.0

Customer did not leave a comment.

SONIA COCHENOUR 
Rating:
3.0

My truck was going slow and it sounds so bad

Paris Smith 
Rating:
5.0

N/A.

johnnie dickerson 
Rating:
5.0

Customer did not leave a comment.

Dana Anderson 
Rating:
5.0

Customer did not leave a comment.

willie toler 
Rating:
4.0

Great customer service.

Leon Hall 
Rating:
5.0

Great customer service at this location- very organized, professional, polite, and place was clean, well-lit, supplies available, and staff knew what they were doing. My reservation was correct and the truck was clean, with gas and ready to go. Everyone was very pleasant, the manager remembered me from past rentals, and he was very efficient in getting me on the road! Will definitely use this location again! Totally impressed!

MARGARET DAOLE 
Rating:
4.0

I had to do my own inspection of the cargo van. Other than that it was a pleasure dealing with customer service.

ALFREDA DAVIS 
Rating:
5.0

Customer did not leave a comment.

Joseph Congress 
Rating:
5.0

👍🏾

Brandi Beck 
Rating:
4.0

Customer did not leave a comment.

clinton bradley 
Rating:
5.0

Customer did not leave a comment.

daniel jackson 
Rating:
4.0

Customer did not leave a comment.

myron rogers 
Rating:
1.0

Service was horrible slow very unprofessional staff they are also stealing up charging prices only to leave a person to believe they’re running a Ponzi scheme.

Tre Jackson 
Rating:
1.0

No service waited 10 minutes before someone came to the counter to help. Did even help hook up and when I dropped it off the employee just told me to park it from where I picked it up didn’t show up to help unhook or to check it.

Jack Flajszer 
Rating:
4.0

Excellent customer service.

Leon Hall 
Rating:
5.0

Provide dollys for each truck 🚛 to have..

eric whetstone 
Rating:
2.0

Customer did not leave a comment.

Brynda Allen 
Rating:
1.0

When returning van, girl who serviced me couldn’t print receipts or give me total amount to of transaction, then another worker pulled up receipt fir me to see, the lady wasn’t able to explain what was happening because she couldn’t access the information,then your vehicle didn’t register miles for me to compute, not best experience I’ve had with Uhaul I felt as though I was being over charged because if several factors, no receipt, the woman working couldn’t access the account information, it was not a hood experience at this particular location.

Katrena Denson 
Rating:
5.0

Customer did not leave a comment.

jermaine beck 
No reviews have been submitted for this location.

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