Customer Reviews for U-Haul at Candler Rd

6,290 reviews

2505 Candler Rd   Decatur, GA 30032
(N Of I-20, Across from Red Lobster)

(404) 241-6021

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(404) 241-6021

2505 Candler Rd
Decatur, GA 30032
(N Of I-20, Across from Red Lobster)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The experience was pretty much smooth and accommodating. I saw no improvement necessary!

Jacquelin Reed 
Rating:
4.0

Staff member was efficient and polite. Cargo van was well maintained. Pricing was reasonable with no extra hidden fees.

Amaris Clements 
Rating:
5.0

None

Keyvis Russell 
Rating:
5.0

I liked Lynn, she was a great multitasker.

Courtney Johnson 
Rating:
2.0

Customer did not leave a comment.

DONALD VENSON 
Rating:
5.0

Well done

Derrick Cartledge 
Rating:
2.0

Customer did not leave a comment.

Danielle Moore 
Rating:
2.0

Customer did not leave a comment.

Danielle Moore 
Rating:
5.0

Kevon was exceptional, when I was picking up at a time he was helping 3 customers and made it so smooth, when returning the truck checking out was a breeze, thank you for great customer service

Evelyne Casimir 
Rating:
5.0

Great customer service, friendly and fast

LYNNE PUTNAM 
Rating:
1.0

Bad customer service when picking up trailer. The sales clerk had a bad attitude and was confrontational with my husband. The sales clerk was a know it all, and wanted to have the last word even though he was wrong. I did not have a problem Lasher when I rent it from this location, but due to the poor customer service it was a disappointment and that’s why I am reading this place very poorly. The sales clerk could have Connie just shut his mouth.

Teresa Williams 
Rating:
5.0

Customer service at this location is exemplary. Every employee I have encountered has been simply amazing making sure that all your needs are met and making sure that all details are covered. Especially Ms. Lynn S.. she was top notch

Rosie Odem 
Rating:
4.0

Customer did not leave a comment.

Cathy Guarino 
Rating:
5.0

Customer did not leave a comment.

derrick Bailey 
Rating:
5.0

Great job!

Melanie Durden 
Rating:
4.0

You did a good job attending right clients as the came in with a service attitude. Sometime people don't appreciate. People using their businesses!

Roget Ferguson 
Rating:
1.0

The U-Haul employees took the uhaul van along with many of my items that was in the truck because I did not extend the date, but they failed to contact me before so they took the van by force along with many of my items that was in the truck.and they charged me extra.

ezana Mahtemselassie 
Rating:
5.0

Customer did not leave a comment.

Vermetrea Watkins 
Rating:
5.0

Customer did not leave a comment.

kenneth riley 
Rating:
5.0

Customer did not leave a comment.

Roy A Chiavacci 
Rating:
5.0

My experience was very quick, pleasant, and efficient!

Vanessa Fortenberry 
Rating:
5.0

Customer did not leave a comment.

Gregory Hambrick 
Rating:
5.0

Customer did not leave a comment.

Patricia Thomas 
Rating:
5.0

Customer did not leave a comment.

Altravene Dunn 
Rating:
5.0

Simple and straight forward, got what I needed. I do not think any U-haul location spends time cleaning their trucks like before…. It grab and go kinda business. No issues with rental or the team! Great job!

Mario Valdivieso 
Rating:
5.0

Appreciate you guys , couldn’t contact customer service after hours for drop-off , but wasn’t charged late fees

Edward Breland 
Rating:
5.0

Better lighting over the lockboxes to retrieve truck keys

Lillia DePass 
Rating:
5.0

Customer did not leave a comment.

Maurice Blount 
Rating:
5.0

The agent that helped me was great. I was very pleased at his ability to get me in and out swiftly when picking up the vehicle and returning it. That helped a great deal!! A+++

Genard Parker 
Rating:
5.0

Customer did not leave a comment.

Terro Davis 
Rating:
4.0

Customer did not leave a comment.

Cedric Colvin 
Rating:
5.0

Keshia's knowledge of the business makes you confident that you have the tools for a successful move. I rate my customer service experience with Keshia 5 star.

DEBBIE KIGHT 
Rating:
5.0

Manager was nice and provided great customer service.

Maurice Bailey 
Rating:
5.0

As always, U-Haul offers a cost-effective, feasible alternative when you need to suitable transportation for all your towing/hauling needs.

JAMES TARVER 
Rating:
5.0

My experience was great

kim johnson 
Rating:
5.0

Customer service was superb

Larry Johnson 
Rating:
5.0

Kevin's professionalism was excellent. He was professional and utilized his multitasking skills to the fullest.

Shannon Bell 
Rating:
5.0

Excellent and easy to work with. Prompt and helpful.

suzanne mcdonald 
Rating:
5.0

Customer did not leave a comment.

dametreya johnson 
Rating:
5.0

Customer did not leave a comment.

MARY HOWARD 
Rating:
5.0

Kevon was very busy, but very attentive to each customer. His patience and knowledge was outstanding. I have been renting trucks from your candler road location for years, but this was the best experience I ever had.

Vonda Echols 
Rating:
3.0

Need a code to the lock box to return keys after hours.

DEMETRIUS THOMPSON 
Rating:
5.0

Customer did not leave a comment.

wanda buffington 
Rating:
5.0

The night duty staff to receive the return equivalent should stop be sleeping and awake to receive the return equipment from people I waited for 30 minutes in the premises to sign out nobody till I left the equipment and drop the key on the driver side of the door it’s not good enough any person can just come and take the van and use it again even though you got camera it is not enough to be up and doing in our responsibility as a night duty staff ! George

TOKUNBO AJAYI 
Rating:
4.0

The people were courtesy and helpful. The owner was superb. We had a little misunderstanding about how long I would be renting a dolly and then they couldn’t find it after I returned it but in the end they did find it and and just charged me a day. I will continue to use them when needed

Erin Frederickson 
Rating:
5.0

Truck had some type of residue type oil substance in the back of the truck it had a stink smell to it. Truck was riding rough truck said 0% percent oil life left.

IVORY WILSON 
Rating:
5.0

Customer did not leave a comment.

Jack Boardman 
Rating:
1.0

I was overcharged for rental

lashanda brunson 
Rating:
4.0

Customer did not leave a comment.

Doniele Osbey 
Rating:
5.0

Customer did not leave a comment.

Chris Bishop 
Rating:
5.0

Customer did not leave a comment.

Terence Staples 
Rating:
3.0

Have working well maintained vehicles that don't smoke and have the check engine light come on

Nidalas Madden 
Rating:
5.0

Customer did not leave a comment.

bernice goodson 
Rating:
5.0

Store team does a great job!

William Head 
Rating:
5.0

Customer service and acquiring the rental is awesome!

TERESA MCGRUDER 
Rating:
5.0

Customer did not leave a comment.

Ashley Stephans 
Rating:
4.0

Have some donuts and coffee

Theo Gardner 
Rating:
5.0

Customer did not leave a comment.

shirley upshaw 
Rating:
2.0

The line was very long and even though I already had an appointment to pick up the vehicle. Additional staff to help out customers would be very helpful. The associate would not accept my Amazon Chase credit card, saying that it wasn't a credit card, even though it was. Thankfully my partner was with me and we could use one of his. When we finally got the van, the check engine light was on. I notified an associate and they said it was fine but it still made me feel a little nervous to drive it.

Makenzie Monette 
Rating:
4.0

Customer did not leave a comment.

Jerome Richardson 
Rating:
5.0

The truck took it time 2 pick up speed. Maybe the transmission is going out.

EVANS WRIGHT 
Rating:
5.0

Customer did not leave a comment.

Barbara Milon 
Rating:
3.0

Customer did not leave a comment.

jose vega 
Rating:
3.0

Customer did not leave a comment.

Miriam Lang 
Rating:
4.0

My experience was great & hassle-free. Lynn was very helpful & thorough. She did everything she could to make my experience easy. I loved working with her.

Cynthia Campbell 
Rating:
4.0

Customer did not leave a comment.

isley HOOKS 
Rating:
5.0

Kevon was great. He was very helpful and receptive and perceptive. Was about to give me a van but it was dirty and he exchanged it for me for a cleaner one.

Ashlee Smith 
Rating:
5.0

Customer did not leave a comment.

Briana Knight 
Rating:
5.0

Nothing very well patient. And helpful

Patricia Williams 
Rating:
5.0

Stop false advertising that the truck is 19.95

Tamesha Tugger 
Rating:
5.0

Great service

MINNIE SMITH 
Rating:
4.0

Customer did not leave a comment.

thaquaria cohannon 
Rating:
4.0

Would have gave 5 star last visit before this one reserved online drove to location, the could not find key to truck I reserved. Went to Home Depot near by

Janis Tookes 
Rating:
5.0

Staff was very courteous

wayne wickes 
Rating:
5.0

Customer did not leave a comment.

latonious robinson 
Rating:
5.0

Great customer service

Willie Williams 
Rating:
5.0

The process was hard

Christina King 
Rating:
3.0

After hours drop off; a noticeable drop off box and understanding of what to do when dropping off after hours.

Karen Hagler 
Rating:
2.0

I got charged an extra $150 because this location put my appliance dolly on local instead of one-way rental. After 4 phone calls, still not resolved. Extremely frustrating!

CARDENAS GANT 
Rating:
4.0

Customer did not leave a comment.

Austin Hughes 
Rating:
2.0

Vehicle was bot cleaned. I did not receive the size of truck I ordered. Employees did not try to assist me at all with initial reservations check out or return. I had to wait til the next day to get a truck that i had been guaranteed online.

Deonte Thomas 
Rating:
5.0

Customer did not leave a comment.

Michael Tomas 
Rating:
5.0

Had a great experience with my rep Jim Mario. This guy was sharp and has great customer service skills. Thanks l. Give this guy a raise.

Diane Brown 
Rating:
1.0

My truck stop on me WOW Unbelievable

Laredo Hosea 
Rating:
5.0

Customer did not leave a comment.

hazel haynes 
Rating:
5.0

N/a

PATRICIA MABEN 
Rating:
5.0

Customer did not leave a comment.

MARETTA WHIBBEY 
Rating:
5.0

Mazio exhibited excellent customer Svc.

THERESA GRAY 
Rating:
5.0

Customer did not leave a comment.

Johnathon Allen 
Rating:
5.0

Do more corrrective maintenance on thr trucks.

Larry Robinson- 
Rating:
1.0

Poor management My card was charged twice. I was given a bad truck. He would not trade it in because he had already went home for the day. Started me a new contract and charged me another deposit.

Miranda Burton 
Rating:
5.0

Customer did not leave a comment.

Reginald Baker 
Rating:
5.0

Customer did not leave a comment.

Colby Marshall 
Rating:
3.0

Customer did not leave a comment.

KATRINA HOLLAND 
Rating:
5.0

Customer did not leave a comment.

Jay Gilling 
Rating:
4.0

Customer did not leave a comment.

Gloria Minor 
Rating:
5.0

Customer did not leave a comment.

Nicole Johnson 
Rating:
4.0

Customer did not leave a comment.

gloria mathis 
Rating:
1.0

We didn't rent a truck with you guys. I received many emails from you guys but we are not even close to your facility. This is fraud on your behalf.

gregory morris 
Rating:
4.0

Customer did not leave a comment.

Jason Strickland 
No reviews have been submitted for this location.

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