The experience was pretty much smooth and accommodating. I saw no improvement necessary!
Jacquelin ReedCustomer Reviews for U-Haul at Candler Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff member was efficient and polite. Cargo van was well maintained. Pricing was reasonable with no extra hidden fees.
Amaris ClementsNone
Keyvis RussellI liked Lynn, she was a great multitasker.
Courtney JohnsonWell done
Derrick CartledgeKevon was exceptional, when I was picking up at a time he was helping 3 customers and made it so smooth, when returning the truck checking out was a breeze, thank you for great customer service
Evelyne CasimirGreat customer service, friendly and fast
LYNNE PUTNAMBad customer service when picking up trailer. The sales clerk had a bad attitude and was confrontational with my husband. The sales clerk was a know it all, and wanted to have the last word even though he was wrong. I did not have a problem Lasher when I rent it from this location, but due to the poor customer service it was a disappointment and that’s why I am reading this place very poorly. The sales clerk could have Connie just shut his mouth.
Teresa WilliamsCustomer service at this location is exemplary. Every employee I have encountered has been simply amazing making sure that all your needs are met and making sure that all details are covered. Especially Ms. Lynn S.. she was top notch
Rosie OdemGreat job!
Melanie DurdenYou did a good job attending right clients as the came in with a service attitude. Sometime people don't appreciate. People using their businesses!
Roget FergusonThe U-Haul employees took the uhaul van along with many of my items that was in the truck because I did not extend the date, but they failed to contact me before so they took the van by force along with many of my items that was in the truck.and they charged me extra.
ezana MahtemselassieMy experience was very quick, pleasant, and efficient!
Vanessa FortenberrySimple and straight forward, got what I needed. I do not think any U-haul location spends time cleaning their trucks like before…. It grab and go kinda business. No issues with rental or the team! Great job!
Mario ValdiviesoAppreciate you guys , couldn’t contact customer service after hours for drop-off , but wasn’t charged late fees
Edward BrelandBetter lighting over the lockboxes to retrieve truck keys
Lillia DePassThe agent that helped me was great. I was very pleased at his ability to get me in and out swiftly when picking up the vehicle and returning it. That helped a great deal!! A+++
Genard ParkerKeshia's knowledge of the business makes you confident that you have the tools for a successful move. I rate my customer service experience with Keshia 5 star.
DEBBIE KIGHTManager was nice and provided great customer service.
Maurice BaileyAs always, U-Haul offers a cost-effective, feasible alternative when you need to suitable transportation for all your towing/hauling needs.
JAMES TARVERMy experience was great
kim johnsonCustomer service was superb
Larry JohnsonKevin's professionalism was excellent. He was professional and utilized his multitasking skills to the fullest.
Shannon BellExcellent and easy to work with. Prompt and helpful.
suzanne mcdonaldKevon was very busy, but very attentive to each customer. His patience and knowledge was outstanding. I have been renting trucks from your candler road location for years, but this was the best experience I ever had.
Vonda EcholsNeed a code to the lock box to return keys after hours.
DEMETRIUS THOMPSONThe night duty staff to receive the return equivalent should stop be sleeping and awake to receive the return equipment from people I waited for 30 minutes in the premises to sign out nobody till I left the equipment and drop the key on the driver side of the door it’s not good enough any person can just come and take the van and use it again even though you got camera it is not enough to be up and doing in our responsibility as a night duty staff ! George
TOKUNBO AJAYIThe people were courtesy and helpful. The owner was superb. We had a little misunderstanding about how long I would be renting a dolly and then they couldn’t find it after I returned it but in the end they did find it and and just charged me a day. I will continue to use them when needed
Erin FredericksonTruck had some type of residue type oil substance in the back of the truck it had a stink smell to it. Truck was riding rough truck said 0% percent oil life left.
IVORY WILSONI was overcharged for rental
lashanda brunsonHave working well maintained vehicles that don't smoke and have the check engine light come on
Nidalas MaddenStore team does a great job!
William HeadCustomer service and acquiring the rental is awesome!
TERESA MCGRUDERHave some donuts and coffee
Theo GardnerThe line was very long and even though I already had an appointment to pick up the vehicle. Additional staff to help out customers would be very helpful. The associate would not accept my Amazon Chase credit card, saying that it wasn't a credit card, even though it was. Thankfully my partner was with me and we could use one of his. When we finally got the van, the check engine light was on. I notified an associate and they said it was fine but it still made me feel a little nervous to drive it.
Makenzie MonetteThe truck took it time 2 pick up speed. Maybe the transmission is going out.
EVANS WRIGHTMy experience was great & hassle-free. Lynn was very helpful & thorough. She did everything she could to make my experience easy. I loved working with her.
Cynthia CampbellKevon was great. He was very helpful and receptive and perceptive. Was about to give me a van but it was dirty and he exchanged it for me for a cleaner one.
Ashlee SmithNothing very well patient. And helpful
Patricia WilliamsStop false advertising that the truck is 19.95
Tamesha TuggerGreat service
MINNIE SMITHWould have gave 5 star last visit before this one reserved online drove to location, the could not find key to truck I reserved. Went to Home Depot near by
Janis TookesStaff was very courteous
wayne wickesGreat customer service
Willie WilliamsThe process was hard
Christina KingAfter hours drop off; a noticeable drop off box and understanding of what to do when dropping off after hours.
Karen HaglerI got charged an extra $150 because this location put my appliance dolly on local instead of one-way rental. After 4 phone calls, still not resolved. Extremely frustrating!
CARDENAS GANTVehicle was bot cleaned. I did not receive the size of truck I ordered. Employees did not try to assist me at all with initial reservations check out or return. I had to wait til the next day to get a truck that i had been guaranteed online.
Deonte ThomasHad a great experience with my rep Jim Mario. This guy was sharp and has great customer service skills. Thanks l. Give this guy a raise.
Diane BrownMy truck stop on me WOW Unbelievable
Laredo HoseaN/a
PATRICIA MABENMazio exhibited excellent customer Svc.
THERESA GRAYDo more corrrective maintenance on thr trucks.
Larry Robinson-Poor management My card was charged twice. I was given a bad truck. He would not trade it in because he had already went home for the day. Started me a new contract and charged me another deposit.
Miranda BurtonWe didn't rent a truck with you guys. I received many emails from you guys but we are not even close to your facility. This is fraud on your behalf.
gregory morris