Customer Reviews for U-Haul at Beltline

2,071 reviews

2002 Beltline Rd   Decatur, AL 35601
(Across the street from the mall)

(256) 350-6911

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(256) 350-6911

2002 Beltline Rd
Decatur, AL 35601
(Across the street from the mall)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The young lady that assisted me was a delight to work with

ROBERT HERBERT 
Rating:
5.0

Customer did not leave a comment.

Chase Anderson 
Rating:
5.0

Customer did not leave a comment.

TERRY F HOWARD 
Rating:
3.0

The customer service in the morning was not great (the girl never even moved out of her chair to assist) however the manager in the afternoon was awesome. I prefer the other location on 6th Avenue (who I have used in the past).

Donnamarie Dane 
Rating:
5.0

This is the most dependable UHaul location I have found anywhere. The people are nice, respectful and very efficient, the store is always clean and organized, and the location is easy to get into and out from the main road.

Hector Olague 
Rating:
5.0

The manager and his crew at the Beltline U-Haul in Decatur are by far the best location to go to he goes above and beyond to help his customers. Thank you so much!

Amber Thrasher 
Rating:
5.0

Customer did not leave a comment.

TERRY F HOWARD 
Rating:
5.0

Customer did not leave a comment.

Kathy Williams 
Rating:
5.0

The vehicle had a headlight out.

Anthony Rossi 
Rating:
5.0

Customer did not leave a comment.

cory lower 
Rating:
5.0

Customer did not leave a comment.

Clay Reed 
Rating:
5.0

Keep up the great customer service :-)

Rodd Price 
Rating:
5.0

This is my favorite UHAUL center. I go here for all my rentals and the propane fill ups are fast and friendly. Shut the fuck up Penski...no one rents from you!

Steve Palmer 
Rating:
5.0

Very knowledgeable people and helpful, I have used this location many times over several years and always with excellent results.

John Garber 
Rating:
5.0

Needed a van or truck, immediately, for hauling. Within minutes We were given an up-to-date cargo van that was a dream to drive.

JIMMY BRIDGES 
Rating:
5.0

keep up the good work guys! Great experience :-)

Rodney Price 
Rating:
5.0

Customer did not leave a comment.

Ron Witte 
Rating:
5.0

Great experience. Will definitely call again.

mike oleksik 
Rating:
4.0

Customer did not leave a comment.

Scott White 
Rating:
5.0

The guy helping me did a great job and got me in and out quickly.

Margaret McLemore 
Rating:
1.0

Rented the 12 plastic boxes for 2 weeks as did not know how long would need them. At the time of rental the on site agent stated if returned on Monday he would refund me the unused week. Upon return of the 12 boxes on the following Monday afternoon as agreed upon at time off sale the onsite agent stated he would not provide refund for the unused week. Would never recommend this UHaul to anyone and will make it a point to tell everyone I know that they are an untrustworthy establishment.

William Parr 
Rating:
3.0

Customer did not leave a comment.

John Bolton 
Rating:
5.0

Customer did not leave a comment.

Trevita Steele 
Rating:
5.0

Great customer service

Keontey Staten 
Rating:
5.0

Customer did not leave a comment.

Greg Thornton 
Rating:
5.0

Both the return and drop off was expedient. I always rent with U-Haul.

William McWhorter 
Rating:
5.0

Customer did not leave a comment.

David Holmes 
Rating:
5.0

Customer did not leave a comment.

Tracy Deke 
Rating:
3.0

In my opinion there is nothing to change.

Terrence Smith 
Rating:
5.0

Customer did not leave a comment.

Hedy Pickering 
Rating:
5.0

Excellent service

Nancy Mawunganidze 
Rating:
5.0

Customer did not leave a comment.

Mack Maddox 
Rating:
5.0

Customer did not leave a comment.

marvin miller 
Rating:
5.0

Customer did not leave a comment.

David Dennis 
Rating:
5.0

The guy who helped me was great! He was really quick and got me in and out very fast! I will recommend this Uhaul to family and friends in the future.

Josh Moore 
Rating:
3.0

Na

Corlivia Fennell 
Rating:
5.0

Customer did not leave a comment.

Scott Sullivan 
Rating:
5.0

Customer did not leave a comment.

Gary Turner 
Rating:
3.0

They lied and charged me another 300 dollars for the uhaul

Jeremiah Springer 
Rating:
5.0

Very helpful and courteous

Charles Rogers 
Rating:
5.0

Clay, the manager, is really great. Super patient, knowledgeable, and a great fit for the role. We chose this location specifically for his care and attention.

Callie Surber 
Rating:
5.0

Very professional and helpful.

George Danison 
Rating:
3.0

I think you could do better on giving a more accurate price when scheduling the rental as far as mileage goes using a rental truck. It smelled like cigar smoke in the truck too.

Cynthia Long 
Rating:
5.0

Excellent service at this location. Absolutely, the best U-Haul center in my area.

ANDY MOYE 
Rating:
5.0

Customer did not leave a comment.

ROBERT STANFORD 
Rating:
4.0

Customer did not leave a comment.

Joyce Durham 
Rating:
5.0

Customer did not leave a comment.

Angela Montgomery 
Rating:
4.0

Customer did not leave a comment.

HOWARD RAGER 
Rating:
5.0

Keep up the good work

Keontey Staten 
Rating:
5.0

Very friendly service and we were amazed by the staff who assisted us

jessica hill 
Rating:
5.0

Customer did not leave a comment.

mark tennent 
Rating:
5.0

Dwayne helped me on both the pickup and the drop off and he was so incredibly friendly and helpful! I can’t say enough good things about him. The overall process went smooth and made our moving experience a little easier.

Jason Sheets 
Rating:
3.0

I was supposed to pick up the truck at another location. I was called and told it would not get back in time and to go to different location for the truck. This costed me more on miles but the guy didn’t care about my opinion about this. The other location was 5 miles closer each direction for me but that didn’t matter to him. Obviously all about the money which wasn’t much but the principal of it disturbed me.

Vince Throneberry 
Rating:
5.0

Everything was perfect. The manager is a credit to Uhaul! He is always helpful and friendly.

kathleen petersen 
Rating:
5.0

Awesome

Allen Russell 
Rating:
1.0

We rented a u haul two weeks in advanced. Before we got to the location we got a phone call that our truck was not available and when we got upset all of a sudden a key was found in the lockbox. After the phone call when we arrived at the location some of the items that we had reserved for our move was not available. We reserved a utility dolly which was available, two furniture dollies and only one of those were available which was useless to us because we needed the other one as well. We also reserved 10 moving blankets which were unavailable. The guy at the counter stated that they were available that morning but he had given them out already. When you make reservations in advance for equipment it should be available for you on your moving day. They had blankets in the store but we were told they were for purchase only. Not sure what has happened to customer service but it sure wasn’t there.

Mark Lewis 
Rating:
5.0

Customer did not leave a comment.

Janine Jordan 
Rating:
5.0

Customer did not leave a comment.

agustin gomez 
Rating:
5.0

Customer did not leave a comment.

Tarquin Pointer 
Rating:
5.0

The gentleman that helped me Saturday was a sweetheart.

mary darlene grimes 
Rating:
5.0

Clay was fantastic! He was knowledgeable about what we needed, accurate about how soon the parts would be in, and fast on the installation part! From the ordering of the hitch and parts needed to installation, it was perfect! I wish all things went as smoothly as this did!

Preston Smith 
Rating:
5.0

Customer did not leave a comment.

ken engle 
Rating:
4.0

Customer did not leave a comment.

Joseph Stough 
Rating:
5.0

Always pleased with rentals at this location. The people working there are very knowledgeable and helpful.

John Garber 
Rating:
4.0

Good to be open late on Saturday

David Foreman 
Rating:
5.0

This was an excellent experience Clay was very nice and helpful. Will definitely use again!

AMANDA GOINS 
Rating:
5.0

Very friendly and helpful

Tyler Spurlin 
Rating:
3.0

Customer did not leave a comment.

TRACY WILLIAMS 
Rating:
5.0

It's excellent

femi kode 
Rating:
5.0

Customer did not leave a comment.

Debbi Conklin 
Rating:
5.0

Replace "local" vehicle. It gets the job done, but has oil leak that smells awful while driving and drips all over driveway when parked. Also shakes and vibrates while loaded or empty.

TIMMY OWENS 
Rating:
5.0

Excellent customer service and reasonable pricing. Clay is very respectful and supportive to his customers. I will continue to use this Uhaul store in the future.

ernest roybal 
Rating:
5.0

Making sure gas is on a half of a tank because mines was a little under when I picked it up

theresa swopes 
Rating:
5.0

Nothing everything was good

letratia elliott 
Rating:
5.0

Dewayne was awesome

Tracee Penchion 
Rating:
5.0

Customer did not leave a comment.

David Roach 
Rating:
5.0

Very friendly and helpful

rita Pauley 
Rating:
4.0

Clay was very understanding of our needs and was very helpful.

gloria mcrae 
Rating:
5.0

Customer did not leave a comment.

Derek Traywick 
Rating:
5.0

Customer did not leave a comment.

ernest roybal 
Rating:
5.0

Great customer service, all went well!!

Arlene Roberts 
Rating:
5.0

i promise i will take care of the pick ups ( chevy silverado) you have my promise on those. ive always taken care of them i can drive those better than i can the box truck:)

Steven Farley 
Rating:
5.0

Customer did not leave a comment.

alisandro carrillo 
Rating:
5.0

just keep up the quick efficient work and keep the friendly employees.

Carolyn Fowler 
Rating:
4.0

Customer did not leave a comment.

Lillie Watson 
Rating:
5.0

Customer did not leave a comment.

Dung Trieu 
Rating:
5.0

Customer did not leave a comment.

alisandro carrillo 
Rating:
5.0

Customer did not leave a comment.

Barbara Bates 
Rating:
3.0

Rating for drop off location is not applicable as the truck was towed from our home and we did not visit the drop off location.

Amy Gormley 
Rating:
5.0

The store Associates were fantastic. Overall, U-Haul really needs to work on their app and online services. That part was the most frustrating.

Kimberly Minor 
Rating:
5.0

Very helpful and top professional fellow. I was road weary and he thoughtfully helped me with my rental and vehicle prep and testing. I cannot think of anything that could have been better. Top marks!

donald boggs 
Rating:
5.0

Nothing and thank you so much

SHANNON SYKES 
Rating:
5.0

Customer did not leave a comment.

William Stewart 
Rating:
4.0

Everything was good, no issues.

Marc Yarbrough 
Rating:
5.0

The people who helped me pick up and drop off were very friendly, helpful, and professional. : )

Lisa Craddock 
Rating:
5.0

Customer did not leave a comment.

Paula Terry 
Rating:
5.0

This is a great U-Haul location. Guy who runs it knows what he's doing, always friendly, courteous, helpful, and knows towing and moving. I've rented from this location several times and never had a problem. I tell anyone to rent from this location - they'll always be treated right.

james newman 
Rating:
5.0

As always handled my every need. Great customer service and support

SHAWN HORNE 
Rating:
4.0

Customer did not leave a comment.

Donald F McNeill 
Rating:
5.0

Customer did not leave a comment.

Nonie Ebeling 
Rating:
5.0

Great Customer Service, One Stop Shopping: For Moving Across Town Or Across The Country. Availability Of Renting/Retail, Mdse., Trucks, Trailers, Vans, Storage, Prices, All Your Packing Moving Supplies...

karen scruggs  |  First Impressions 
Rating:
5.0

Always great service

Patsy Figg  |  Overall Experience 
Rating:
5.0

Everything was great, the service, staff, and facility. Would definitely come back if I was ever in need. Thanks for everything..... Mr. and Mrs. Augustine

tony augustine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Coretta House  |  First Impressions 
Rating:
4.0

Very friendly and helpful !!!

sandra blaxton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bridget Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridget Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tonya travis  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

haley kitchens  |  Overall Experience 
Rating:
2.0

I had a chair in this storage and water leaked and ruined it.a $100.00 computer chair.also my stuff got Mole on it because of water and moisture.

bertran cranfield  |  Overall Experience 
Rating:
5.0

Clay was awesome, he was very knowledgeable and very helpful. The whole staff I came in contact with was friendly and respectful. Definitely will be recommending this facility to anyone.

karyn mccarty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terry bravo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

blake Cook  |  First Impressions 
Rating:
5.0

This team went above and beyond to help my family in a rushed emotional time. I appreciate everything they did in helping us get all of my family’s items moved and then stored. Thank you.

Vickie Lott  |  Overall Experience 
Rating:
5.0

very good

bertran cranfield  |  First Impressions 
Rating:
2.0

My reservation could not be found

Jessie Cox  |  First Impressions 
Rating:
5.0

Wonderful service

tiffany mccarthy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Hopper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany mccarthy  |  First Impressions 
Rating:
5.0

Great experience

Brad Tidwell  |  First Impressions 
Rating:
4.0

We were treated well...folks were friendly.

Oliver Thomson  |  Overall Experience 
Rating:
4.0

Even though I loaded heavy in front, the trailer still rode low in the back. However, it did not cause any problem on the trip. Thank you, Oliver Thomson

Oliver Thomson  |  First Impressions 
Rating:
5.0

Clay Patrick and JT were all super kind and helpful to me in my moving transition from out of state- Nicest people!

Catherine Byers  |  First Impressions 
Rating:
4.0

Would have been excellent but my reservation was not ready for me at my scheduled time.

Steven Huff  |  Overall Experience 
Rating:
5.0

very happy

jack phillips  |  Overall Experience 
Rating:
4.0

The best I have dealt with

Michael Mussard  |  Overall Experience 
Rating:
5.0

Clay was extremely helpful. He deserves a raise.

matthew smith  |  Overall Experience 
Rating:
5.0

Excenlent staff. Clay and Joshua were very helpful! They solved all the inconveniences I had in a very handy way even though it wasn't their fault. Thank you so much for that!! You guys are awesome!!

JOHANA RODRIGUEZ  |  Overall Experience 
Rating:
4.0

Clay did a great job!!! Thanks.

SUZANNE MCCOLLUM  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Self-Storage

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