Customer did not leave a comment.
Meyone NicholasCustomer Reviews for U-Haul at Airline
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfect!
EDDIE LEFEAUXThank y’all so much
equilla lenoirEverything went well I don't know
Linda FortuneEveryone at this location was very friendly and super helpful. I highly recommend.
Sarah KeetonThe truck wasn't in the best shape. It started raining and water was coming to the window. The truck wasn't moving very fast. I think u guys need newer trucks the ride is not a good ride.
TAMMY CHRISTYI was overcharged. Very overcharged
Porchia CottonGreat last minute rental experience!!
Kiwanier MccalopeVery courteous and professional.
Melvin FarisPassenger side rear view mirror needs attention on that particular truck
Emmanuel ThomasGreat customer service by the employees
Gilda PhillsEbonee & Others Were Very Helpful!!! Thank You, Glenn Davis
Glenn Davis | First ImpressionsCommunication didn’t work very well. Screens didn’t load, and they had to reschedule me for the next day because they don’t do hitch installation before 9, even though I booked it over a week before for 7:30. The man who installed it was very helpful and kind, but it’s frustrating to lose hours of my day away from my family for no reason.
Charlie SchafferThought that turning it in a day early would give some money back but didn’t. Other than that it was great.
Marshall VickAll of the staff(3young ladies) including the gentleman who got the trucks together outside were awesome. Very professional and polite. They got a rush this morning and held it together they worked as a team. I will definitely return to this location as well as refer to others Keep up the good work
Yolanda BecnelUnlimited miles
edward turnerTruck driver door wouldn’t close truck very bad on gas
CRYSTOPHER JONESClerk was inconsiderate and limited my rental time although I had a reservation.
Latausha HenryThe U-haul employee asked me to sign the paperwork indicating the fuel tank was half-full. However, when I got in the truck, the fuel was no where near half full. I was pressed for time, so I did not have time to wait. I did take a picture showing the fuel gage level, and the mileage (showing I had not left yet). I would not recommend this location to anyone.
Carlin SilvioNa
tomera SlaughterHave reserved equipment available or let customer know when they reserve equipment that it is not available.
ASHLEY CALLAWAYVery helpful staff
Forrest ConleyI did not get my refund back on my card
Terry TircuitPick up great - we always use this location
michael HardyFriendly helpful staff was amazing
Marta MarcaseBooking on line did not have accurate store hours for Sunday. This was a bit frustrating when we arrived but the store was not open.
Melisa LavenderThe truck was leaking and my stuff got wet. Told the person in charge and she made it seem as it was my fault and was rude .
Robert SignaterEmily is a person of character and integrity. She processed information in a timely and effective manner. I was treated like a genuine VIP. Therefore, C equals C Contribution equal Compensation. She deserves a Promotion and Salary Increase for her knowledge and professionalism. Thank you for hiring one of the best proficient employee to represent U-Haul storage.
RHONDA MCMANUS | First ImpressionsNothing, I really liked the attention.
Katerin CalderonMake show the gas is on a half tank
Kendra PolkI've rented from this U-haul location several times. It's always top notch.
Eric AndersonNo comment
FRANCES BROOKSThe trailer wasn't in bad shape as far as cleanliness goes, but it did have some rocks and chunks of brick, along with some old nails that weren't swept out before we rented it. We made sure to sweep it out before we returned it. Otherwise, everything was good.
Robert BalsamoOnly had 6 blankets available to rent. I asked rep to call other locations so I might get the number I had reserved and she said no. Told me that would take too much of her time. Told me I would have to do that - I guess her time is more valuable than mine? I’ll never use U-Haul again
William PecueGreat service, well staffed with knowledgeable people.
leesa widajewskiThe guy who was told to get my trailer was helpful or attentive. He took his time by either playing on his phone or texting. I had to wait at least 10 minutes while he did that. Once outside he didn't pay attention to what the young lady told him to get so he was in the wrong area until I said it's an open trailer. Those cell phones really make customers service bad.
janice stewartHave available Dollies to rent
Ernestine WashingtonDid not have appliance dolly like I had reserved. Even called 2 days before to confirm that I needed a dolly. Also only had one pack of furniture pads.
MARSHALL NAQUINPoor customer service
Paula HickmanI had a delay of 40 minutes of picking up my U-Haul- because from my previous rental in 12/23- the system did not update my account that all charges was paid in full. So, I had to wait on the phone until the customer representative answered(40minutes)- but the customer service representative resolved the issue quickly and I was able to get my uhaul and go about my day.
RUTH CARMONEverything was great
dwayne woodardI have not received my receipt in my email yet since yesterday
Mary WallaceWhy in the hell I was charged $112. For only going 42 miles and I put the gas tank past full this is some bullshit. I will also be contacting the Corporate office about this matter. I'm very upset with the whole situation.
RICHARD TURNERFriendly service
austin trosclairThe young lady in Customer Service who handled my reservation was very kind, courteous, and professional.
Raymond CaptvilleDropping off the truck went very well. Mike, was was courteous and helpful.
Patricia SullivanThis location always provides excellent service. The employees are very knowledgeable about their jobs!
wanda deamerEverything was quick and smooth. Very friendly
Tim CaraveoManager was extremely helpful, associate was rude and lied to me. Gentleman that helped hook my trailer up was very nice and really took pride in his job.
David RoberieI honestly was very pleased with my experience the staff was very helpful an considerate. Best Storage i ever had Thank you very much. Have a wonderful day...
Lashan Battley | Overall ExperienceWe purchased two units and downsized to one. The facility and staff are extremely friendly, helpful and kind throughout our moving experience here in Louisiana. Would recommend to anyone.
Sara Arnett | Overall Experiencemy communication with the staff via phone call was great. Very helpful
NORMA ZERINGUE | Overall ExperienceNo comments
Marla Quiett-Weathersby | Overall ExperienceVery nice staff
Emmitt Davis | Overall ExperienceI called 7/28 to cancel this reservation and the rep I spoke with was to call me back to confirm cancellation. To date, I have not received confirmation that this storage unit reservation has been can
PATRICA PEPPERS | ReservationProfessional and gets the job done!
MAHESH BALLA | Overall Experience