Customer Reviews for U-Haul at Airline

5,280 reviews

7650 Airline Hwy   Baton Rouge, LA 70815
(Near the corner of Airline and Choctaw, Directly across the street from the old Sam's Club)

(225) 927-4175

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(225) 927-4175

7650 Airline Hwy
Baton Rouge, LA 70815
(Near the corner of Airline and Choctaw, Directly across the street from the old Sam's Club)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Meyone Nicholas 
Rating:
5.0

Customer did not leave a comment.

Veda Abusaleh 
Rating:
5.0

Perfect!

EDDIE LEFEAUX 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN DAVIS 
Rating:
1.0

Customer did not leave a comment.

Cornella Smith 
Rating:
5.0

Customer did not leave a comment.

Andrew Agosta 
Rating:
5.0

Thank y’all so much

equilla lenoir 
Rating:
5.0

Everything went well I don't know

Linda Fortune 
Rating:
5.0

Customer did not leave a comment.

Galen Mixon 
Rating:
5.0

Everyone at this location was very friendly and super helpful. I highly recommend.

Sarah Keeton 
Rating:
5.0

Customer did not leave a comment.

tyjuan green 
Rating:
3.0

The truck wasn't in the best shape. It started raining and water was coming to the window. The truck wasn't moving very fast. I think u guys need newer trucks the ride is not a good ride.

TAMMY CHRISTY 
Rating:
5.0

Customer did not leave a comment.

Kenneth McKnight 
Rating:
5.0

Customer did not leave a comment.

Anita Minor 
Rating:
5.0

Customer did not leave a comment.

Candice Adams 
Rating:
5.0

Customer did not leave a comment.

Mark Jordan 
Rating:
1.0

I was overcharged. Very overcharged

Porchia Cotton 
Rating:
5.0

Great last minute rental experience!!

Kiwanier Mccalope 
Rating:
5.0

Very courteous and professional.

Melvin Faris 
Rating:
5.0

Customer did not leave a comment.

Laterica Albert 
Rating:
5.0

Customer did not leave a comment.

Shenia Richardson 
Rating:
5.0

Customer did not leave a comment.

Barbara Pikes 
Rating:
5.0

Passenger side rear view mirror needs attention on that particular truck

Emmanuel Thomas 
Rating:
5.0

Great customer service by the employees

Gilda Phills 
Rating:
5.0

Ebonee & Others Were Very Helpful!!! Thank You, Glenn Davis

Glenn Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristine Hayward 
Rating:
2.0

Communication didn’t work very well. Screens didn’t load, and they had to reschedule me for the next day because they don’t do hitch installation before 9, even though I booked it over a week before for 7:30. The man who installed it was very helpful and kind, but it’s frustrating to lose hours of my day away from my family for no reason.

Charlie Schaffer 
Rating:
5.0

Customer did not leave a comment.

RODERICK BIRKS 
Rating:
5.0

Customer did not leave a comment.

KUISHI WILLIAMS 
Rating:
5.0

Thought that turning it in a day early would give some money back but didn’t. Other than that it was great.

Marshall Vick 
Rating:
5.0

All of the staff(3young ladies) including the gentleman who got the trucks together outside were awesome. Very professional and polite. They got a rush this morning and held it together they worked as a team. I will definitely return to this location as well as refer to others Keep up the good work

Yolanda Becnel 
Rating:
5.0

Customer did not leave a comment.

Helen Johnson 
Rating:
5.0

Unlimited miles

edward turner 
Rating:
5.0

Customer did not leave a comment.

Shameka Grim 
Rating:
1.0

Truck driver door wouldn’t close truck very bad on gas

CRYSTOPHER JONES 
Rating:
4.0

Clerk was inconsiderate and limited my rental time although I had a reservation.

Latausha Henry 
Rating:
4.0

Customer did not leave a comment.

Timothy LeBlanc 
Rating:
5.0

Customer did not leave a comment.

marlon black 
Rating:
3.0

The U-haul employee asked me to sign the paperwork indicating the fuel tank was half-full. However, when I got in the truck, the fuel was no where near half full. I was pressed for time, so I did not have time to wait. I did take a picture showing the fuel gage level, and the mileage (showing I had not left yet). I would not recommend this location to anyone.

Carlin Silvio 
Rating:
5.0

Na

tomera Slaughter 
Rating:
3.0

Customer did not leave a comment.

Angerlia Calhoun 
Rating:
2.0

Have reserved equipment available or let customer know when they reserve equipment that it is not available.

ASHLEY CALLAWAY 
Rating:
5.0

Very helpful staff

Forrest Conley 
Rating:
1.0

I did not get my refund back on my card

Terry Tircuit 
Rating:
5.0

Pick up great - we always use this location

michael Hardy 
Rating:
5.0

Customer did not leave a comment.

patience amah 
Rating:
4.0

Customer did not leave a comment.

BRIAN JARVIS 
Rating:
5.0

Customer did not leave a comment.

Benito Vazquez 
Rating:
5.0

Customer did not leave a comment.

Angela Maturin 
Rating:
5.0

Customer did not leave a comment.

Regenna Sims 
Rating:
5.0

Friendly helpful staff was amazing

Marta Marcase 
Rating:
5.0

Booking on line did not have accurate store hours for Sunday. This was a bit frustrating when we arrived but the store was not open.

Melisa Lavender 
Rating:
1.0

The truck was leaking and my stuff got wet. Told the person in charge and she made it seem as it was my fault and was rude .

Robert Signater 
Rating:
5.0

Customer did not leave a comment.

JOSEPH BONSIGNORE 
Rating:
5.0

Emily is a person of character and integrity. She processed information in a timely and effective manner. I was treated like a genuine VIP. Therefore, C equals C Contribution equal Compensation. She deserves a Promotion and Salary Increase for her knowledge and professionalism. Thank you for hiring one of the best proficient employee to represent U-Haul storage.

RHONDA MCMANUS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dionne Singleton 
Rating:
5.0

Customer did not leave a comment.

Alaysia Winns 
Rating:
5.0

Nothing, I really liked the attention.

Katerin Calderon 
Rating:
5.0

Make show the gas is on a half tank

Kendra Polk 
Rating:
5.0

Customer did not leave a comment.

Lizzie Citizen 
Rating:
5.0

Customer did not leave a comment.

Natasha Prophet 
Rating:
4.0

Customer did not leave a comment.

Penney Williams 
Rating:
5.0

I've rented from this U-haul location several times. It's always top notch.

Eric Anderson 
Rating:
3.0

No comment

FRANCES BROOKS 
Rating:
4.0

Customer did not leave a comment.

James Lee 
Rating:
4.0

Customer did not leave a comment.

Aiesha Offord 
Rating:
5.0

The trailer wasn't in bad shape as far as cleanliness goes, but it did have some rocks and chunks of brick, along with some old nails that weren't swept out before we rented it. We made sure to sweep it out before we returned it. Otherwise, everything was good.

Robert Balsamo 
Rating:
1.0

Only had 6 blankets available to rent. I asked rep to call other locations so I might get the number I had reserved and she said no. Told me that would take too much of her time. Told me I would have to do that - I guess her time is more valuable than mine? I’ll never use U-Haul again

William Pecue 
Rating:
5.0

Great service, well staffed with knowledgeable people.

leesa widajewski 
Rating:
5.0

The guy who was told to get my trailer was helpful or attentive. He took his time by either playing on his phone or texting. I had to wait at least 10 minutes while he did that. Once outside he didn't pay attention to what the young lady told him to get so he was in the wrong area until I said it's an open trailer. Those cell phones really make customers service bad.

janice stewart 
Rating:
5.0

Customer did not leave a comment.

Beth Silverman 
Rating:
4.0

Customer did not leave a comment.

Hector Chavarria 
Rating:
4.0

Customer did not leave a comment.

Adam Beck 
Rating:
4.0

Have available Dollies to rent

Ernestine Washington 
Rating:
4.0

Customer did not leave a comment.

Dean Skonieczny 
Rating:
2.0

Did not have appliance dolly like I had reserved. Even called 2 days before to confirm that I needed a dolly. Also only had one pack of furniture pads.

MARSHALL NAQUIN 
Rating:
5.0

Customer did not leave a comment.

Pamela Luckette 
Rating:
2.0

Poor customer service

Paula Hickman 
Rating:
5.0

Customer did not leave a comment.

Shauna Sanford 
Rating:
4.0

Customer did not leave a comment.

Donald Robertson 
Rating:
5.0

I had a delay of 40 minutes of picking up my U-Haul- because from my previous rental in 12/23- the system did not update my account that all charges was paid in full. So, I had to wait on the phone until the customer representative answered(40minutes)- but the customer service representative resolved the issue quickly and I was able to get my uhaul and go about my day.

RUTH CARMON 
Rating:
5.0

Customer did not leave a comment.

Anthony Bates 
Rating:
5.0

Customer did not leave a comment.

nyeishakeyaira Thomas 
Rating:
5.0

Everything was great

dwayne woodard 
Rating:
5.0

I have not received my receipt in my email yet since yesterday

Mary Wallace 
Rating:
5.0

Customer did not leave a comment.

DEVOSHIA GUILBEAUX 
Rating:
5.0

Customer did not leave a comment.

travis almer 
Rating:
5.0

Customer did not leave a comment.

melissa jackson 
Rating:
1.0

Why in the hell I was charged $112. For only going 42 miles and I put the gas tank past full this is some bullshit. I will also be contacting the Corporate office about this matter. I'm very upset with the whole situation.

RICHARD TURNER 
Rating:
5.0

Customer did not leave a comment.

Terry Winn 
Rating:
5.0

Friendly service

austin trosclair 
Rating:
5.0

Customer did not leave a comment.

bruce mason 
Rating:
4.0

The young lady in Customer Service who handled my reservation was very kind, courteous, and professional.

Raymond Captville 
Rating:
5.0

Customer did not leave a comment.

Amiyah Vorise 
Rating:
5.0

Customer did not leave a comment.

MONTGOMERY TAYLOR 
Rating:
4.0

Dropping off the truck went very well. Mike, was was courteous and helpful.

Patricia Sullivan 
Rating:
5.0

Customer did not leave a comment.

james Daigle 
Rating:
1.0

Customer did not leave a comment.

Jermey Nicholson 
Rating:
5.0

This location always provides excellent service. The employees are very knowledgeable about their jobs!

wanda deamer 
Rating:
5.0

Everything was quick and smooth. Very friendly

Tim Caraveo 
Rating:
5.0

Customer did not leave a comment.

JOSH BEAM 
Rating:
3.0

Manager was extremely helpful, associate was rude and lied to me. Gentleman that helped hook my trailer up was very nice and really took pride in his job.

David Roberie 
Rating:
3.0

Customer did not leave a comment.

Jessica Brown  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica Brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

alvin landers jr.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Cooper  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JESSICA HALES  |  Overall Experience 
Rating:
5.0

I honestly was very pleased with my experience the staff was very helpful an considerate. Best Storage i ever had Thank you very much. Have a wonderful day...

Lashan Battley  |  Overall Experience 
Rating:
4.0

We purchased two units and downsized to one. The facility and staff are extremely friendly, helpful and kind throughout our moving experience here in Louisiana. Would recommend to anyone.

Sara Arnett  |  Overall Experience 
Rating:
4.0

my communication with the staff via phone call was great. Very helpful

NORMA ZERINGUE  |  Overall Experience 
Rating:
4.0

No comments

Marla Quiett-Weathersby  |  Overall Experience 
Rating:
5.0

Very nice staff

Emmitt Davis  |  Overall Experience 
Rating:
3.0

I called 7/28 to cancel this reservation and the rep I spoke with was to call me back to confirm cancellation. To date, I have not received confirmation that this storage unit reservation has been can

PATRICA PEPPERS  |  Reservation 
Rating:
5.0

Professional and gets the job done!

MAHESH BALLA  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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