They have not refunded me my money yet
Tizah NettlesCustomer Reviews for U-Haul at 19th Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were so nice and helpful
Michelle EnriquezGreat customer service
James MillerAsst mgr. was great.
ROGER BAKEREveryone was great even though I kept asking for extensions. They are top notch.
DOROTHY CANTRELLAwesome service very friendly and professional.
Deborah BennettI took the truck on 0 1/23/2024 tru 01/26/2024. And I paid $362.00 the truck was $29.95×3=$90.00 and my insurance $15.00×3=45 and mileage was 27mi×3=$30.00. All total $155 but no I was paid with cash so
Laszlo BodnarEvery one was so kind and helpful
Dorey CarrilloI might have left a controller in the cup holder any way some would have checked and found I did do a drop off vehicle
Sabrina JimenezYour employee- Robert (according to his name tag)- was aggressively insulting, dismissive, rude, antagonistic, and monumentally disrespectful. Sad that he represents your company.
Mark AdamsGood job overall / no issues. Had the trailer, helped with the hookup;
Mark MichaelVery friendly
Jay SheltonEverything went smooth...no complaints or suggestions..thank you
Lee BrownYes, but would recommend to call, not do online as it very misleading on rental price. Thought we were paying for rental charge and it was only a reservation charge.
Jacqueline O. PEARSONThank you
Yadira TorresNo final electronic receipt as promised today, Sunday.
Terrence GellenbeckAll went well
Norbert BartosiakBetter employee training
kevin burnsI use the !7th Ave & Bell Rd and the 19th Ave & Hatcher locations regularly and both are always right on it...greatly appreciate their services.
Glenn MyersGas was not at where the paper said and then girl was rude about it then charged me for after picture taken
DANIEL JAWOROWSKIGreat service. Polite and helpful staff.
David BorowskyRob was very friendly, van was in good condition, and our storage unit was excellent! Thank you!
Hannah NobleRobert is the best! No improvement necessary!
Kyra SingletonThe man who checked me in was great. Very nice very helpful. My truck was missing the driver visor although it was in the truck.
Christine JacobsenThe associate that assisted me with the check-in was very nice and assisted me with changing the pick-up time. She was friendly and made the process very easy. The vehicle was in very rough condition but it was just for a quick furniture move within the city. Overall I am happy with my experience! Thanks, Uhaul!
Casey WillitsFast friendly service and great equipment. You can’t go wrong at this location
James CandelariaMy on site U-Haul guy was great understanding and helpful.
Jennifer FarrellNo comments everything went perfect excellent service employees explained me everything I need it to know every employee where professional highly recommended
Bryan Shaquille Diaz Colonfriction free experience
Brian DroughtMichelle was a joy to deal with; she was personable, knowledgeable, and determined to complete the job. The hitch took a little more time than planned, but she made it all work and kept me updated as she went along. Michelle is the definition of great customer service.
Dejonette Charlesgot a dent on my truck this people cant even secure a trailer went on the air when i was loading a car because they did not lock it
Giovanny Carbajal MarrufoTruck was a quart low in oil. Trucks should be checked for oil levels after being rented out and before next customer rents.
Margaret PittsenbargerExcellent value and service was great!! Thank you!! Keep up the great work!!
Miguel RodriguezVery friendly and quickly complete your rental!!!
James Griecohave the vehicle's transmission checked, it feels jerky at highway speeds
Damon BresawGreat friendly environment, customer service Is great, would recommend this UHall establishment to anyone.
james grandGoood
ANMAR IBRAHIMEfficient, friendly, great value!
Bronwyn CampbellService was great at this location. Nothing to improve.
Alan NichelsonEverything is good. Thank you. Tommica was great. I rented twice this week.
sandra AlmarazClean the equipment
Kalil CaraballoVery helpful
Joshua BorundaGreat place. THANKS
Tama ThielenExcellent service and equipment... Thank you U-HAUL...
Rodney KendallGreat location for North Phoenix
Briana RILEYbrownThe manager was working alone, as one person to juggle the customers, equipment check-in, delivery person, and securing doors because a crazy bum was ranting across street. She should have at least 1 other staff person to help her.
Anne Collins-ClarkNothing everything was great from beginning to end!!
Maria MorenoTruck broke down and left me on the side of the road for 5 hrs!!
Leticia ContrerasEverything went well
DAVID CASTRO-ESPINOZADo what you doing. Thx
louis bariosnothing great service to gm tamika
Harry OrlowskiHave a different manager at the location
Andrew PetrucelliMason and Carlos were great! They had my U-Box out and ready as needed. Thank you so much! Great service.
Sue Lusk | Overall Experience