Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Making sure the vehicle is aligned. Steering wheel wasn’t straight. And I wasn’t told I had to follow the instructions on the link to activate the insurance coverage . I paid for it but i wasn’t able to activate it because I didnt check my phone before I left the U-Haul store
tyler hayes
Rating:
5.0
Customer did not leave a comment.
Joshua Kountz
|
Overall Experience
Rating:
4.0
your online finalizing at the vehicle does not connect and twice now I have left without complete
ing the review of the vehicle. As a customer this is a very important step but unless you can get your internet connection to work it is a waste of valuable time.
Michelle Harding
Rating:
5.0
Customer did not leave a comment.
David Bier
Rating:
5.0
Customer did not leave a comment.
eric marroquin
|
First Impressions
Rating:
5.0
Nice job.
TERRY WHEAT
Rating:
5.0
Customer did not leave a comment.
Shanice Santa Olivo
Rating:
5.0
Returned truck to agreed upon location.The location informed me they were not set up for drop offs. They told me where to deliver the truck, which was just down the road. The nice man helped me and got the truck checked in, even though I got a text while driving, trying to bounce me to another city. I didn't get this text until I was at the other location.
Someone needs to tell the regional manager to pull his head out and know what he's doing. It's not cool to try and bounce a customer around after they have fulfilled what's stated on the contract. This is typical of corporate
America. Your people manning the desks were fine, this was not their fault.
Thank you.
Anthony Duffy
Rating:
5.0
Customer did not leave a comment.
Erika Madera
|
Overall Experience
Rating:
5.0
Only one problem took to long for the credit to come back on the credit card. You can you are it off fast but can't put it back on. Take 3 to 10 days.
Geanie BOTTLE
Rating:
5.0
I felt comforted & welcomed.
BERVIN SMITH
Rating:
4.0
Customer did not leave a comment.
Rick Harpel
Rating:
4.0
Customer did not leave a comment.
Jeffrey Freeman
Rating:
5.0
Great service
Manuel Bazan
Rating:
5.0
Customer did not leave a comment.
Eveyln Mendez
Rating:
4.0
Did not know about maintenance before driving the truck, however the truck was clean on the inside.
David Manning
Rating:
4.0
Customer did not leave a comment.
Fred Gienger
Rating:
5.0
Customer did not leave a comment.
Espoke JIM
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark Wilson
Rating:
5.0
Check engine light flashed off and on, ran really rough and felt like it wasn't getting enough gas or oil low.
Amanda Shipman
Rating:
1.0
Customer did not leave a comment.
Kenneth Burton
Rating:
5.0
Customer did not leave a comment.
Casey Picha
Rating:
5.0
Nothing lacking at this location. Good service.
Mel Brink
Rating:
4.0
Customer did not leave a comment.
Michael Fain
Rating:
3.0
I rented the truck, after driving it for 2 miles, having the hazard lights in for 20 minutes the batteries dies. I then, had to wait a hour and a half for U-Haul roadside assistance. I would recommend on checking your rentals very regularly to prevent that from happening to someone else.
Kelsey Johnson
Rating:
5.0
Nothing at this point everybody was pretty professional enjoyed my visit
PEDRO ZARAGOZA
Rating:
5.0
This was smooth, fast, and friendly.
ED VOORHIES
Rating:
5.0
The location was easy to access, and the employees were very friendly. Everything was clean and inviting. The store had everything you would need to pack for a move.
Daniel Jackson
Rating:
5.0
Customer did not leave a comment.
Adel Meleika
Rating:
5.0
Each employee there is very friendly, very helpful. I will go to no other U-Haul in town but this one. Thank you.
Kathleen joyce
Rating:
5.0
Staff was very friendly, professional and helpful.
Bob Romero
Rating:
5.0
Perfect friendly and efficient
Kwajalein Jean Miller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin Hill
Rating:
5.0
Very friendly , courteous and professional . I actually enjoyed doing business with this group of people. High rating.
duane larson
Rating:
5.0
Customer did not leave a comment.
Daungnapha Junthakee
Rating:
5.0
Customer did not leave a comment.
Gilberto Perez III
Rating:
4.0
Customer did not leave a comment.
Isabel Mares
|
Overall Experience
Rating:
5.0
This U-Haul location has great management. Whenever an establishment makes the business effortless, and you see familiar faces from employees that stuck around for years that says it all! Thanks for the truck!
Robert Barquet
Rating:
5.0
Customer did not leave a comment.
Blanca Billalba
Rating:
3.0
I scheduled an 8' pickup truck for pickup at 8:30 on the morning of Feb 4thbut when I arrived to pickup my truck I was told I had to come back at 9:00 when The store opened to get the truck. This put me significantly behind schedule but I went back at 9:00 and inquiring as to why I was told that the website might allow me to set up a truck share but there cannot rent out pickup trucks like that....if that's the case, why does the website allow it.
Jerry Bennett
Rating:
4.0
Customer did not leave a comment.
robin walker
Rating:
5.0
Customer did not leave a comment.
Gregory Garner
Rating:
5.0
Customer did not leave a comment.
Ronald Moore
Rating:
5.0
Excellent service. convenient service hours. Quick and easy check in for returns.
les delzer
Rating:
5.0
Customer did not leave a comment.
Shea Morris
|
First Impressions
Rating:
5.0
I think everything went smoothly. Staff was professional and friendly. They explained everything thoroughly. The truck was clean and worked well.
Thank you!!!
robin perches
Rating:
5.0
Very helpful and gave us complete information and educated us on their processes.
alfredo Flores
Rating:
5.0
Customer did not leave a comment.
Daniel Shuler
Rating:
4.0
Customer did not leave a comment.
DAVID SHAWN GUFFEY
Rating:
5.0
Customer did not leave a comment.
Melissa Wilson
Rating:
5.0
Employees were very friendly and helped immediately with checking the vehicle back in.
David Gutierrez
Rating:
4.0
Customer did not leave a comment.
Michael Duvalko
Rating:
5.0
Customer did not leave a comment.
MARTHA PALOMARES
|
First Impressions
Rating:
5.0
Everything was great. The vehicle was clean and in good working order and the heater worked well which was vitally important considering the freezing temperature and high winds on that day.
William McCann
Rating:
5.0
Customer did not leave a comment.
PATRICIA SILVA
|
First Impressions
Rating:
5.0
Miguel was most helpful and professional in our interactions! Typical service at this great business.
DOUG FISHBACK
Rating:
5.0
Great people. Trailer had one marker light out, interior drivers front tie down was missing and the wall tie downs were loose in the same area and had been repaired by what looked like construction adhesive. It ended up being ok but was hauling glass so I needed good strong places to tie to.
SCOTT GORANSON
Rating:
5.0
Customer did not leave a comment.
William Crabtree
Rating:
5.0
Customer did not leave a comment.
Susan Jones
Rating:
5.0
Friendly customer service. Very professional!
rudy oberlander
Rating:
5.0
Everything was great, from pick up to drop off. Thank you
Alan Bernard
Rating:
5.0
Customer did not leave a comment.
FRANCISCO CAUDILLO
|
First Impressions
Rating:
3.0
Reserved trailer on line, didn’t get a scheduling call the day before. Went to location at scheduled pickup time and was told my trailer would be available 75 miles away. Then told they could “ upgrade you free of charge to a larger trailer. But at a different location!” Wow they weren’t going to upcharge me for not having the reserved and confirmed equipment at the confirmed location.
Everyone was polite enough but what a mess for a reserved trailer.
Thomas Butler
Rating:
5.0
No improvements necessary, overall 100/10 very helpful
Margarita Delgado
Rating:
5.0
Customer did not leave a comment.
Dorothy Zepp
|
First Impressions
Rating:
2.0
Bring the large truck out to the front parking lot instead of asking women to walk to the back of the lot and drive a 26' truck out through all of the other parked trucks.
Also, SWEEP OUT THE TRUCK!
Dana Schwarzwalter
Rating:
5.0
Customer did not leave a comment.
Isabel Mares
Rating:
5.0
Customer did not leave a comment.
Michael Jordan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
paul perry
Rating:
3.0
They charge me for two days when I need the equipment for one !
blanca leal
Rating:
5.0
Had a great experience! Customer service was exceptional!
Chad Vanover
Rating:
5.0
Customer did not leave a comment.
james johnston
Rating:
5.0
Customer did not leave a comment.
Ray Hernandez
Rating:
3.0
Customer did not leave a comment.
Patrick Gasseling
Rating:
5.0
Customer did not leave a comment.
David Gott
Rating:
5.0
Excellent customer service, friendly, efficient and prompt.
Lori Christy
Rating:
4.0
Customer did not leave a comment.
CHARLES JOY
Rating:
5.0
I've always had a good experience with you folks.
diana salinas
Rating:
5.0
The team at U-Haul was so helpful. I cannot think of enough for making this much easier experience than I was anticipating.
Amoreena Miller
Rating:
5.0
Everything seemed fine to my point of view.
William Monrow
Rating:
5.0
This is by far the cleanest and best Uhaul location I have ever seen, we even had the opportunity to use restroom and were exceptional clean !
Also Cameron absolutely knew his stuff, quick, courteous Great employee. And when we returned the unit he was spot on, quick checked out unit and unhooked us took photo and thanked us for the business! A true top Shelf in customer service .
Thanks again !
Delbert Olson
Rating:
5.0
Customer did not leave a comment.
DAVID GREENBERG
Rating:
4.0
Customer did not leave a comment.
DAN SCHILPEROORT
Rating:
5.0
Great costumer service!!!...I was very pleased!!!
Gary Clark
Rating:
1.0
I did not rent a u-haul.
CRAIG DOWNES
Rating:
5.0
Very quick transaction. The truck was clean and in good condition/comfortable. Staff were friendly and knowledgeable. Very good experience.
Carol Cauthron
Rating:
5.0
Customer did not leave a comment.
Kelly Hennessey
Rating:
4.0
Customer did not leave a comment.
Jeff Webb
Rating:
4.0
Customer did not leave a comment.
Mark Rovetto
Rating:
5.0
Customer did not leave a comment.
CYNTHIA RESENDEZ
|
First Impressions
Rating:
5.0
I had to call and extend my reservation repeatedly, the help was always kind, courteous and professional.
Jesse Nicholas
Rating:
5.0
Nothing everything perfect
Gloria Castro
Rating:
5.0
Everyone I interacted with was courteous and professional!
Craig Chapo
Rating:
5.0
Customer did not leave a comment.
Prime Events LLC
|
First Impressions
Rating:
5.0
Great place good customer service
Steve Bowers
Rating:
5.0
Customer did not leave a comment.
amiwa flaningan
Rating:
5.0
Uhaul had a headlight out the transmission was slipping the windows was dirty the light in the cargo was not working. It definitely should not have been rented out and costed me as much as it did
April Cawley
Rating:
4.0
Customer did not leave a comment.
ALAN ADOLF
Rating:
3.0
$26 fee for 1/8 difference in a gas tank is ridiculous.
Constance Yunker
Rating:
5.0
Customer did not leave a comment.
William Andrews
Rating:
5.0
Customer did not leave a comment.
marc conant
Rating:
3.0
I received the truck with a little under a qtr tank, which I was compensated $8 for. However, I over estimated the gas I would need and ended up returning the truck with a half of a tank. A qtr more than required. But there was absolutely zero compensation for that. Had I been under a qtr tank I would’ve been charged a substantial amount per gallon to fill it up. The least that could be done is a small compensation for returning with extra gas.
How do you expect people to just guess how much gas they will need? Why not give the truck with a full tank and then have it returned with a full tank? I had to guess how much I would need, or, only put in a small amount, then get charged extra mileage every time I need to go find a gas station to get more. So unless I guess right the first time in how much i’ll need, it is a lose lose situation for the customer.
For that reason alone I will not recommend u-haul. I think that is ridiculous. Going forward I’m confident I will use, and recommend, somewhere like Penske who give you a full truck and expects a full truck back. None of this guessing wishing and hoping just to end up losing a fair amount of money on the ordeal. Not to mention they have a cheaper mileage rate.
The only reason I went with U-haul was because they had moving blankets for rent. Of which I only used 7 of my 24 blankets, but was still charged for the entire 2 dozen even though 1 dozen of them was never even opened.
In hindsight, I feel I made the wrong decision. With future moves/jobs I will be looking towards a different rental company.
nathan nelson
Rating:
4.0
Everything went good
Deon Hammond
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose Mendez Morales
Rating:
5.0
The employees were very helpful, knowledgeable and willing to help in any way they could.
LEA SPIGLER
|
Overall Experience
Rating:
1.0
Everything different? Jim at the front desk was the only person with decent customer service and that was only while we were buying boxes.
The truck had a bad gas tank, issues with all 4 techs that were sent out. including the tow truck that damaged my driveway at my property.
Definitely will not be recommending to anyone.
zach duran
Rating:
4.0
Customer did not leave a comment.
David Tibbett-Egger
Rating:
5.0
Customer did not leave a comment.
John Kohl
Rating:
5.0
All went smoothly and quickly.
DARREL NASH
Rating:
3.0
Customer did not leave a comment.
Thomas Pryor
Rating:
5.0
The staff was super helpful and answered all my questions I’d highly recommend this location to anyone moving locally or one way!
angel fernandez
Rating:
5.0
Great security system, very helpful staff!
Christine Rice
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Bradley Peters
|
First Impressions
Rating:
5.0
The staff was always friendly, knowledgeable, and willing to help me with all my needs and concerns. The facility is always clean and well maintained, and if I ever need storage and/or a need to rent a truck/van for moving I will definitely come back to UHaul on South First Street. Thank you so much, it’s always a positive and wonderful experience!!
Frances Roberts
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Imeldo Resendiz-Macedonio
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY MACORMAC
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BRAD COUGHENOUR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEA SPIGLER
|
First Impressions
Rating:
5.0
staff friendly and prompt, storage unit very clean.
Susan Billings
|
Overall Experience
Rating:
5.0
I had a very nice move in experience. Even though I was exhausted from my move up here, it was super simple to find my unit, and transfer things from the truck to the unit with the convenient carts that were available to use.
Carol Savage
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Magan Menard
|
Overall Experience
Rating:
5.0
Everything went smoothly. Customer service was outstanding in all areas.
misty gaspaire
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mohammed Hug
|
Overall Experience
Rating:
5.0
EXTREMELY helpful during our move when we had to rent a truck and a storage unit at the same time. Entire process was easy, smooth, and fluid. Incredibly accommodating with exceptional customer service. Definitely the U-Haul I will be going to when moving or when a storage unit is needed again.
Tray Valdez
|
Overall Experience
Rating:
5.0
Didn't use the facility long. Everyone was very helpful, professional, and courteous. Thanks mike beeghly
MIKE BEEGHLY
|
Overall Experience
Rating:
5.0
The personal were kind and courteous and very helpful with my questions. I was happy to be able to keep the U-Haul lock when I checked out!
MONA PURCELL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Enereyda Flores
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ruth todd
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY MACORMAC
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ERNIE VELASQUEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
juan jimenez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
brandon grubl
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Danny Mullins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gerald Boag
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Courcy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
david greig
|
Overall Experience
Rating:
5.0
The facility was clean and the staff very polite, knowledgeable, and eager to help
MIKE BEEGHLY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth Judith Atkinson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacy Biglow
|
First Impressions
Rating:
5.0
Very professional. Positive experiences.
ira corliss
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
misty gaspaire
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marissa Ginghina
|
Online Move In
Rating:
5.0
We had an excellent experience friendly knowledgeable staff
Susan Billings
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Stephanie Reese
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Amanda Ramirez
|
Overall Experience
Rating:
3.0
I need to cancel the one in Yakima . I will have to call them before they close on my day off since I get off at 10 pm and they are already closed.
Alethea Snavely
|
Online Move In
Rating:
5.0
NA
GERALD GRAHAM JR
|
Overall Experience
Rating:
5.0
Your team members are very helpful. I'm very pleased with the service. Well done.
Gerald Boag
|
First Impressions
Rating:
4.0
Can't say for sure, but seemed like the employees were parking in the loading zone. Loading zone was full both times I was there but didn't see anyone else accessing their storage units.
AUSTIN COPENHAVER
|
Overall Experience
Rating:
3.0
better prices would be nice i know storage units are expensive but it was a lot for such a small space.
Bailee Stevens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
anthony skeen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa Tarver
|
First Impressions
Rating:
1.0
When Covid hit I lost my job and went through a separation so I was having hard time paying my storage. Single mom of 4 boys, I found a job in Seattle area and had to relocate. I had payment arrangements set up. To make a payment, I had to send cash to a friend in Yakima cause UHAUL wouldn’t take my debit card over the internet or through phone (yes it was a legitimate debit card). My friend couldn’t do that forever and it was too far for me to drive to make payments. Once again, lost my job again cause of Covid, and couldn’t afford to pay it or anything for that matter. I asked for a move out special and it was outrageous so I couldn’t do it. Lost my whole storage, memories from my boys when they were babies, etc. Lesson learned. I’ll never go through them again if I ever need a storage. Payment method options are extremely limited and the staff are not helpful or friendly..
britney miller
|
Overall Experience
Rating:
3.0
Price goes up way to often, and prices are high
DAN O`NEAL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian Ward
|
Overall Experience
Rating:
1.0
The staff there are all lazy, the don't help with anything, they steal from you and they are not willing to listen to anything. I didn't move out from this facility they stole my belongings from me and sold them. My mother passed away on February 10th 2023 and they either sold my unit or emptied my unit while I was trying to setup and make funeral arrangements for my mother. The manager there Jermyne knew about the loss of my mother and took it as an opportunity to make some money on the side.
Howard Priddy
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
victor espinoza
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Isabel Mares
|
First Impressions
Rating:
4.0
The General was very professional
Roy Corbray
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Esmeralda Barrera
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Robert David Childress
|
Overall Experience
Rating:
5.0
Your staff at the 1st ave facility have gone above and beyond their duties for me
Jermaine needs a raise!!!
Mary Burke
|
First Impressions
Rating:
5.0
ALWAYS PROFESSIONAL AND CURTIOUS
mary burke
|
Overall Experience
Rating:
5.0
Great customer service upon arrival the gentleman who helped me walked me through my reservation and made sure I got the best deal
JOHNNY KINTNER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lorraine brader
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robert Covely
|
Online Move In
Rating:
5.0
Thank you for your facilities thank you very much professional!
John Franciullo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alden Johanns
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TINA NICHOLS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alex Lewis Jr
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brenda mendoza
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela Ring
|
First Impressions
Rating:
5.0
Gracias por el servicio que nos brindaron y todo fue excelente esperamos regresar pronto gracias
Jose Perez De La Rosa
|
Overall Experience
Rating:
5.0
They were very nice and helpful all the employees especially the manager. If I was to need storage again I would go to U-Haul it was great.
SANDRA URIETA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alden Johanns
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ryan Reid
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
CHRISTOPHER TENSLEY
|
Overall Experience
Rating:
2.0
Reason you kept rising your prices it was getting outage you raised the price three time with then two months and that's ridiculous.
IVAN GARCIA
|
Overall Experience
Rating:
5.0
I appreciate the clean business premises and that a good unit for storage of my household goods was immediately available.
RITA LIDSTROM
|
First Impressions
Rating:
5.0
A very positive experience
dale lidstrom
|
Overall Experience
Rating:
4.0
First time at u haul I had a great experience.
IRIS JANET GARCIA
|
First Impressions
Rating:
5.0
Thanks to the agent who even helped me get the hand truck into my car!
ruth todd
|
First Impressions
Rating:
1.0
Was very unhappy pay 149.00 for 3 day so wrong but I will never do that again
Bernadette Larios
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BOBBIE SKAR
|
Overall Experience
Rating:
5.0
Besides a hiccup in very beginning you guys delivered more than a comidating service and it was me that dropped ball on you guys, my apologies . Thanks for trying to work with me. Really!
DANIEL ROUSE
|
Overall Experience
Rating:
5.0
Excellent staff and facility.
MARK SIKORA
|
First Impressions
Rating:
5.0
The entire staff is extremely professional, kind, accommodating and flexible. They will help you with your questions, options and truck rental. They are also very customer savy and friendly. I love the staff, they are truly wonderful people.
VALERIE ROYBAL
|
Overall Experience
Rating:
4.0
I had great interactions with your staff and the facility was clean and well maintained. However, the constant storage unit price increases simply priced me out of being able to afford to pay for it on my limited social security income, especially when fuel is 3 times more expensive than it was a few years ago when food and everything else is going through the roof as well.
Not everyone can afford two price increases within a six month period and I surely couldn’t.
Jim Bessett
|
Overall Experience
Rating:
1.0
Very unprofessional business dealings. When you call and reserve a certain size storage unit, call several times to make sure it's still reserved then go down to sign the lease just to get told they sold it out from under you. A reservation is a reservation. Definitely won't be recommending you to anyone and when it comes time for me to move I won't be using your truck either!!
KimStratton Stratton
|
First Impressions
Rating:
5.0
It was great and the security is great!
Jimmy Castillo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria Birrueta
|
Overall Experience
Rating:
5.0
Office staff were always super nice and helpful!
CORINNE BENNETT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mellisa garris
|
Overall Experience
Rating:
1.0
Horrible the employee screwed up my truck rental and now I’m not able to move until Sunday and Monday and I’m supposed to be moved out but Saturday afternoon to my new home over three hours away now there’s absolutely nothing I can do about it but rent a hotel for two nights and wait to move until Monday all because I was charged for an extra large box truck when I thought I paid for a small pick up truck so not only did I pay for a truck I did not need which was conveniently at the storage I’m renting but now Iv got to pay for extra mileage to return the new rental miles away across town , not to mention I did not find out until after hours so I can’t do anything about since there closed now and completely booked out of pick up trucks and vans which are all I can safely drive the nearest rental it’s a 45 min drive from my house thanks uhaul for nothing now I moving day consists of rushing to load and unload an entire house hold by myself with my toddler and than drive three hours to unpack at my new house
Alisha Briscoe
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Reuel Paradis
|
Overall Experience
Rating:
5.0
Friendly staff every time
DEBRA JIM
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Yurixi Lopez
|
Overall Experience
Rating:
1.0
I had initially reserved a 10'x15'x12' Drive Up storage unit under reservation # 703024-00107238 effective November 28, 2021. During the check-in process yesterday afternoon, I was told my unit was not available in size and convenience in terms of being able to drive up to it to unload my personal belongings. I requested this specific size and "drive up" convenience because of the number of boxes as I am relocating from another state, and inability to carry so many boxes back and forth due to a medical condition, but I did not realize I had to justify my request for a "drive up" unit. I am still bothered that my reservation was not honored and instead a huge inconvenience was imposed on me which I do not appreciate.
I anticipate using your facilities for a period not to exceed 60 days, and when the time comes to retrieve my items, I request that manpower be made available from U-Haul to load everything onto another U-Haul truck at no cost to me for the manpower and rental of truck for the inconvenience. If you feel my request is above your ability to authorize, than I request you escalate this complaint to someone that will appreciate my business, honor my request, and make me whole.
I hope to hear from your office or corporate soon. I can be reached at jgbeltran28@gmail.com or 541.350.5511.
Jaime
Jaime Gomez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel Godinez
|
Overall Experience
Rating:
5.0
Tiffany was Amazing!! She went above and beyond with such a warm and kind heart, there needs yo be more people like her.
Angelica Villa
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Danielle M Canup
|
Online Move In
Rating:
5.0
Tiffany was amazing and respectful. Promote her.
Ricardo Bernal
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Evans
|
Overall Experience
Rating:
5.0
The cashier that helped me was very polite and perfetional offered me some really great deals I would recommend u haul to my family and friends
Tiffany Kennedy
|
First Impressions
Rating:
5.0
I have no complaints.
amanda gonzalez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DARRYL ROBINSON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Louella Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frankie Gonzales jr
|
Overall Experience
Rating:
5.0
Only suggestion is a better design of the storage unit sizes
Teresa Canup
|
Online Move In
Rating:
3.0
There were only small units available, I was in need of a big unit.
Veronica Olivera
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Evans
|
First Impressions
Rating:
5.0
Had a problem getting into the unit because the alarm kept going off need to have a reset button when trying to put the code in. Other than that we had no other problems.
rebecca harvey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ignacio and Denise ramos carrasco
|
Overall Experience
Rating:
5.0
Everyone, EVERYONE!!, was knowledgeable, helpful and friendly.
DAVID LOWE
|
Overall Experience
Rating:
4.0
I wish they were open till 9:30 on the weekend s and 8 weekdays
Alicia Lopez
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CHRISTOPHER TENSLEY
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
MICHAEL LA FRANCE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Candance Butterfield
|
Overall Experience
Rating:
5.0
Excellent, impressive, knowledgeable and friendly. Could not do any better.
DAVID LOWE
|
First Impressions
Rating:
5.0
Buena atención, el despachador fue muy amable. Muy buen trabajador. Trata muy bien al
Cliente. 👍
BELINDA LANDIN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brenda & Jose Cornejo - Garcia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela Praska
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DARRYL ROBINSON
|
First Impressions
Rating:
5.0
Nine at this time
ira corliss
|
First Impressions
Rating:
1.0
none of my friends ever need a storage unit
DEBRA JIM
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kimberlea Grayson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alene Marie Averett
|
Overall Experience
Rating:
3.0
prices keep going up with no major improvements made to the facility. It also took a long time to fix the automatic sliding doors to be fixed. Everything looks the same as it did for the last 5 yrs and yet the unit prices keep increasing.
ARTURO SUAREZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICKY PHILLIPS
|
Overall Experience
Rating:
2.0
The part of my experience that I didn't like was the time it took to be served.Under staffing is not good business.
ROGER SULLIVAN
|
First Impressions
Rating:
4.0
Very friendly & knowledgeable staff from start to finish! I was impressed n well informed. I checked out many places n felt U~Haul was my best & safest option. And I am very happy % satisfied I went with U~Haul!! Thank~You n I would gladly recommend it to any/everyone!
Brenda M Conlin
|
First Impressions
Rating:
5.0
No
Robert David Childress
|
First Impressions
Rating:
5.0
I did have a bit of trouble getting to my unit but that was on me.
Alene Marie Averett
|
First Impressions
Rating:
3.0
I hate that I can't access my unit 24/7. I have a very untraditional lifestyle which means I'll need to access my unit during untraditional hours, but I guess I can't because it's only for businesses. I think that's what the guy said. Anyway, thanks for being there when the need was dire, but I'd really like to access my possessions when I need to retrieve them. Maybe living in a 24/7 city screwed up my idea of "normal business" before 2020 did, haha.
On the contrary- I had to switch to a bigger unit because the 5x5 was wicked small and I would have had to stack my boxes like a crazy person, so whoever the chick was who was there that Saturday helped me switch my unit that very moment without complication (at least on my end, I assume it was just as smooth on the other end, hopefully). I just moved back from Vegas and the amount of time you waste just waiting for the other end of any deal could make or break your existence there. It broke me for sure, so the quick business I've experienced with this u-haul location has been fantastic. And I REALLY appreciate how clean it is.
CARA MAE KALBRENER
|
First Impressions
Rating:
5.0
The employees are top notch so helpful. Units are clean and secure.
Justin Ard
|
Overall Experience
Rating:
5.0
I was always able to pull up load my stuff up and always had room or the employees would move there vehicles so I could pull my over awesome place.
Jesus & Rebecca Botello - Fernandez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise Yallup
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose & Erica Guizar- Delgado
|
Overall Experience
Rating:
5.0
Storage at Yakima for awhile and anytime I called they were always friendly and helpful
MIYA mCcARLEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy Bousselot
|
First Impressions
Rating:
5.0
The friends that helped me were just as impressed as I was that your facility was so clean and nice. I appreciate that the restroom was clean and nicely decorated. Thank you very much!!
Rebecca West
|
Overall Experience
Rating:
0.0
Customer did not leave a comment.
Francisco Flores
|
Overall Experience
Rating:
5.0
The Lady was helpful and welcoming , Gave me all the Information that was needed , Quick Service and Friendly would definitely Recommend to Family and friends
Tiffany George
|
First Impressions
Rating:
5.0
Staff was great and facility was very clean!
Jim Billings
|
First Impressions
Rating:
5.0
Nick was great. Friendly, professional, clear.
DAVID BILIDES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashlee Campbell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LUCINO ESTRADA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGEL HOLMAN
|
First Impressions
Rating:
5.0
The employees were very respectful
Antonio Mendoza
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLAY HOOPER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clay Hooper
|
First Impressions
Rating:
5.0
Great location and great service!
SYLVIA MARTINEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Rohrer
|
Overall Experience
Rating:
5.0
Amazing as storages and I got a free month! Everyone’s so nice
Ruby Silva
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES COWAN
|
Overall Experience
Rating:
4.0
Good prices and safe
SONYA & STEPHEN BRUSEAU
|
Overall Experience
Rating:
5.0
Nick was very helpful. Being under covid restrictions, it was helpful that he worked with us
Harvinderjit Aujla
|
Overall Experience
Rating:
5.0
Excellent staff & facility.
MARK SIKORA
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sheri Dawn Crowe
|
Overall Experience
Rating:
4.0
Dead rodents in unit but was cleaned up quickly. Hi
Kathy Gwozda
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DEANNA ANDERSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela Praska
|
First Impressions
Rating:
5.0
Very helpful employees!
Arthur Fairchild
|
Overall Experience
Rating:
5.0
Thank you
ron reaves
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ARTURO SUAREZ
|
Overall Experience
Rating:
4.0
The General Manager Nxxk is an absolute embarrassment to the U-haul name. I can't believe they employ such an A-hole who thinks he is better than everyone cause he is the general manager. Nxxk is also a liar and won't admit to his mistakes. Before he was there U-haul was 100% the best in town. Now with employees like him i would rather sell all my stuff instead of dealing with him ever again. So sad U-haul has given a title to a non-deserving lieing no good person. My brother also rented a truck and before i told him my issues he stated did you deal with a big guy that is the general manager Nxxk? I said yes why? He said that guy is a real a-hole. So that tells you his charecter. I will never use U-haul again as long as they have that guy around and makesure everyone i know doesn't either.
isaac lemus
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
susan godoy
|
First Impressions
Rating:
5.0
Best place I have been to ever.
JESSICA HAUF
|
Overall Experience
Rating:
5.0
I haven't had a lot of experience with storage facilities, but I think you did a wonderful job of checking us in. The facilities are very clean and protected. I recommended you to one of my friends.
alice & ed jakeman-hessler
|
First Impressions
Rating:
5.0
Staff was amazing and so helpful
Sheri Dawn Crowe
|
First Impressions
Rating:
5.0
Outstanding!
HYOKEUN LEE
|
Overall Experience
Rating:
5.0
Would never think of going anywhere else! Period! Great company!
CLAY HOOPER
|
First Impressions
Rating:
5.0
Had a truck I was in the process of restoring had to move from Yakima to Idaho in a hurry had it at this storage for 4 years everything was perfect when I got back .
NOLAN WATTE
|
Overall Experience
Rating:
5.0
Like that I could securely store items and not worry about dust, water or temperatures. I was told when renting that my unit was in temperature controlled area, but at check out was told it wasn't.
MARY HENRY
|
Overall Experience
Rating:
4.0
Very helpful and very good service from staff.it was quick in and out.
eva mckenzie
|
First Impressions
Rating:
5.0
Miguel was very nice and very helpful
Kristin Rauscher
|
First Impressions
Rating:
5.0
This was an awesome experience for us. From check in to check out to loading our storage room, the transaction was quick and seamless thanks to Miguel and Clint at the Yakima S. 1st location.
Greg Smith
|
First Impressions
Rating:
1.0
when the lady called me and told me my storage was do I told her I no longer had a storage with them no more and they were still charging me and I lost my key to my storage
Laura Lopez
|
Overall Experience
Rating:
4.0
Since I work 8am to 5pm in Toppenish, and live in Union Gap I set aside weekends to utilize my storage unit there were times it was a hasssle to meet the 5pm closure.
DEBRA JIM
|
Overall Experience
Rating:
5.0
Very satisfied with my storage experience at Uhaul in Yakima. Staff were very friendly and helpful. The facility was always clean and well lighted. And the price was reasonable.
Good customer service , very clean storage room, very satisfied overall
MARIA SANCHEZ
|
Overall Experience
Rating:
1.0
Nasty! I found live ants in my stuff. The ants traveled to my new home.. I’ve never had them before I put my stuff in U-Haul I’m so unsatisfied with the way the manager handled it.. never refunded me
Hailey Bronson
|
Overall Experience
Rating:
5.0
Chrisa and Tom were great professionals, friendly, made suggestions taking me smoothly thru a move and store of my goods.
Ann Miller-knapp
|
First Impressions
Rating:
1.0
Dont move out of the storage unit early. They dont prorate. Lost over $60.00 because of not knowing this. Also, the staff is very lacking and with only one person working, he was rude!!!
samantha cook
|
Overall Experience
Rating:
2.0
Literally lied saying pest control comes in monthly. After years of business I realize that’s a lie. A complete lie at that! All of my belongings had rat poop.Then there was a few months I saw roaches
MARTYLYNN SWILLIS
|
Overall Experience
Rating:
5.0
......👍
Joseph Masters
|
Overall Experience
Rating:
4.0
The checkout was easy and quick. Access was convenient . The only issue we had was how icy it was to access our inside unit. Otherwise loved the cover over the access doors.
Kimberly Keifert
|
Overall Experience
Rating:
5.0
Very, Very clean, I swear they wax their floors. No odors and we found no signs of critters. They even offer carts to haul all your boxes in with. I would definitely use this facility again!!!
Jim Cohn
|
Overall Experience
Rating:
1.0
My entire storage was stolen, uhall allowed some one to move out my entire storage unit and all of the contance and a u hall was rented in my name. Everything I own is gone
Amber Maldonado
|
Overall Experience
Rating:
5.0
Eddie and Edgar did an amazing job!. They were massively efficient and freed up my time to clean and pack up the miscellaneous items left in my apartment. I would definitely hire them again.
Lena Perry
|
First Impressions
Rating:
5.0
Customer service was great! It was fast and easy to purchase a storage.
Bella Gutierrez
|
First Impressions
Rating:
5.0
U-Haul staff were all very professional and helpful. Want to send a particular thank you to Krista, who helped my family during a difficult time, handling property from an Estate. Thanks again! :)
HEIDI KNUTSON
|
Overall Experience
Rating:
5.0
I wish every interaction involving money and renting was like my uhual experience. I paid a super friendly staff and got exactly what I needed. Thank you! Did I mention the staff was awesome?
mercedes evans
|
Overall Experience
Rating:
5.0
Great customer service and convenient access. Many units are drive-up accessible and all can be accessed during business hours. Access system feels safe.
Jonathan Spear
|
Overall Experience
Rating:
5.0
no comment
Santos Solano
|
Overall Experience
Rating:
2.0
Mice ate threw my linen and urinated on my box spring and a lot more.
JENNIFER SHELTON
|
Overall Experience
Rating:
4.0
the Manger was always best to work and most were nice there were a few people i dealt with that didn't know much about what i was asking at the time. but everyone needs to learn right?
KIRSTEN LEHMANN
|
Overall Experience
Rating:
5.0
Good Job!!
ERIC UMBERGER
|
Overall Experience
Rating:
5.0
Friendly clean and would use again
Katlynn Mitzel
|
Overall Experience
Rating:
4.0
My only complaint is the access hours. 7pm is too early. 9pm would be very convenient. Having an employee on the grounds looking at cameras or whatever til 9 ! It would be a selling point. Thank You!
Terrance Burton
|
Overall Experience
Rating:
4.0
The staff were courteous. It was very busy and took a while but my experience was great. Thank you 😊
Casey Shoot
|
Reservation
Rating:
4.0
Do we get a rebate? This would be from the auto pay 9/17, move out 922.
Kay Evensen
|
Overall Experience
Rating:
5.0
I would definitely recommend this facility. They helped us out in an emergency and were more than helpful.
Sabine Woodall
|
Overall Experience
Rating:
3.0
The General manager was wonderful but all the people he had working for him are either rude not friendly and don’t need to be in contact with customers. Gives this location a bad name.
Kaylee Ramirez
|
Overall Experience
Rating:
5.0
The storage unit was extremely clean and my belongings seemed like they hadn’t been in a storage for 3 months. I’d recommend this place for sure.
eyra nazario
|
Overall Experience
Rating:
5.0
Great unit and superb customer service.
JENNIFER WILKERSON
|
Overall Experience
Rating:
5.0
24hr storage access would be more ideal
Derek Rose
|
Overall Experience
Rating:
4.0
Just need longer (earlier and later) accessibility hours.
David Stalcup
|
Overall Experience
Rating:
5.0
I would like to say thank you for letting me rent a unit it was very clean and it was nice to be able to have a nice place to leave my thing an to no I can get to it at any time of the day or night
gerald nagle
|
Overall Experience
Rating:
5.0
Staff was super helpful and patient with us. Facility was always clean and well maintained. :)