Customer Reviews for U-Haul Storage of Wilkes-Barre
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

167 reviews

3 Heinz Dr   Wilkes-Barre, PA 18702
(Off Mundy St, Next to Big Lots)

(570) 829-5990

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Office Hours

Always Open On Your Smartphone

Services at this Location:

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(570) 829-5990

3 Heinz Dr
Wilkes-Barre, PA 18702
(Off Mundy St, Next to Big Lots)

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RICHARD CARY   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rod Watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy robles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Celia Germoso  |  Overall Experience 
Rating:
1.0

The staff as a whole were very disrespectful they didn't even inform me that the storage unit was off site until I cashed out.whoever put those people in a customer service position should reconsider because they are a liability for a healthy business

Ted Riviello  |  First Impressions 
Rating:
1.0

24/7 self service even with signs all over saying 24/7 self service but I went there tonight at 10 and it was closed the only reason I payed for that one was for 24/7 service

Hayli Meininger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corrina Kishbaugh  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Diana Aguilar  |  Overall Experience 
Rating:
5.0

Employees were great and very understanding of my needs. Very polite.

ANNA Daniels   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

norbert swithers  |  First Impressions 
Rating:
5.0

THE STORAGE FACILITY WAS QUITE SECURE REQUIRING A PASSCODE TO ENTER. ONCE IN, IT WAS WELL LIT AND LOCKED. AT END i WAS ALLOWED TO KEEP THE LOCK AND AVOID A TRIP TO RETURN IT.

YOLANDA OLDWEILER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sunshine Overturf  |  Overall Experience 
Rating:
4.0

Smaller than I expected 😭yet I don’t really know my measurements by memory but it worked.

Yareli Molina  |  First Impressions 
Rating:
3.0

The storage area has no toilet facility.They lie and say it is out of order for ever.

Modousarjo Sowe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leroy Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDDIE GROOME  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kathleen krysinski  |  Overall Experience 
Rating:
4.0

Love the 24-hour access. Hate that the team at the local rental facility can not check tenants out and that the online process is just an initial notice, despite the photos taken and shared. No contact is a big plus.

Eddie Walls  |  Overall Experience 
Rating:
5.0

Thank you once again for your kindness understanding of my situation helpfulness, it was nice to see great customer service!

ERIC HUBENET  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Bolton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aaron Szura  |  Overall Experience 
Rating:
3.0

Parking lot at store was pretty congested. Pulled off to the side with my work truck. (Ram 5500 mechanic truck). Walk into store. Get an attitude, before they can help me I have to move truck. Parking around other side of building. Go outside, trailers in way etc. pull up in tight spot in front of building. Then it seemed like a bother for the two guys working. The girl was busy doing he stuff. ( No issue with her). Had reservation for storage unit. Pay , get paperwork and leave. Go to unit, open door see oil stains all over floor. ( not a big deal but). Take pictures, return to store. Same 2 guys. Explain that there is oil stains on floor. Well that all we have. Said I don’t necessarily have an issue with it and just wanted it noted that is was there prior to my use. Said they would not that on rental. Not sure if they actually did.

Matthew Matrunich  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

katrina zike  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alison wynder  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James FRANCIS ROBASKY  |  Overall Experience 
Rating:
5.0

Love the staff especially Ashley

darrel williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamika Saunders  |  Overall Experience 
Rating:
5.0

The staff was very pleasant kind and caring and the facility was immaculate ✨🙏♥️💚🥰 Thank you very much. Blessings to you all.

Diane Mayo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Pacewicz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shy Shy Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Krystal Cambell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TATASHA ARRINGTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kevin dawson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Akira Hayashi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TATASHA ARRINGTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Orlainy Cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tranice Copper  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexandria Wilder  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexander Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christine protsko  |  Overall Experience 
Rating:
5.0

The manager in wilkes-barre Ashley, went above and beyond to resolve an issue I had She really did more than she had to. A real asset to your business. I will be recommending this location to anyone who will listen . 5STARS!!!!

WALTER ROBERTS  |  Overall Experience 
Rating:
5.0

Alicia at U-Haul on Mundy street in Wilkes barre was great! I psyched myself out all night about the issues I might have changing the size of my U-Haul but she made it simple! I got to the facility in the middle of the night to find that the unit I reserved was too small, so I had to leave my things in the truck over night. When I got to the facility the next day she already had the new, bigger unit ready! Moving is stressful, it’s nice to know the employees at this location won’t make it worse!

Christina Brojakowski  |  Online Move In 
Rating:
5.0

Good

rosaline candelario  |  Overall Experience 
Rating:
5.0

Staff was very helpful, courteous and professional. Quickly solving issues in timely manner. Excellent overall service.

Paul Gibson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christine protsko  |  Online Move In 
Rating:
5.0

Clean and very accessible, I love it .

Jaquane Christovale  |  Online Move In 
Rating:
5.0

Good staff good work

Modousarjo Sowe  |  First Impressions 
Rating:
5.0

Unit is very clean, looks brand new. Facility has a great location as well, easy to navigate!

Alex Geiger  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

dawn holmes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mabel Liranzo Liranzo  |  Overall Experience 
Rating:
5.0

Amazing customer Service

Traci Freeman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Madison Rowles  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shyanne Ortiz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

patrick ferringer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FREDA BURRIS  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

claire Griffiths  |  Overall Experience 
Rating:
3.0

I emptied my Uhaul because something occurred , but wasn't informed of an issue. I went to my Uhaul to get a chair and found a new lock on the unit. I immediately we t to the office to ask what happened . After waiting a god 20 minutes I was told during a safety check there was no lock on my unit. I was never called and was told they didn’t need to tell me. When i got the new keys to the lock that was placed, we immediately went to the unit. The contents of the unit were toppled over, wet, with broken pictures that were packed. After going through the content if the unit it appeared nothing was taken. I was told if i had insurance i could make a claim. Being upset with the situation, and no other explanation i emptied my uhaul. I was very upset that i wasn’t notified of the issue - a courtesy cal would have been nice and better for customer service. I will not use or recommend Uhaul in the future.

Dawn Kerrigan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Danielle Klinefelter  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

wanda yankovich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX CZOPEK  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chassidy Hamilton  |  Online Move In 
Rating:
5.0

Your company went above and beyond concerning my rental.. Thank you for removing my balance as my unit was to go up for sale.. I appreciate this more then you know… I will highly recommend your location to all my friends and family.. Thank you, Heather Taylor

Heather Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeannette Mazzella  |  Overall Experience 
Rating:
5.0

The gentleman that helped me rent my space was excellent! Courtious and knowledgeable. Thank you!

Dawn Gilliland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolee Bidding  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina Troy  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Tatiana Roman  |  Overall Experience 
Rating:
5.0

I have not had any issues with you. Thank you for providing great service.

Karen Nice  |  Online Move In 
Rating:
5.0

I love the place and the staff also the fact they were able to get me everything I need it for that exact moment was awesome you don’t find this type of great customer service barely anywhere anymore

Luz Lopez  |  First Impressions 
Rating:
4.0

Employees were polite willing to help n answered all my questions. They are all very professional

kathleen krysinski  |  First Impressions 
Rating:
4.0

The one problem was with the card used to access the gate. Took many swipes.

Patrick Dunne  |  Overall Experience 
Rating:
2.0

could never reach local office to stop monthly draft for storage auto space I no longer utilize. Rodney Gibbs 843-616-1743

Rodney Gibbs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Dress  |  Online Move In 
Rating:
5.0

Staff was very helpful and friendly. Accessed facility with ease.

DEBORAH JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Figueroa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

walter danko  |  Overall Experience 
Rating:
4.0

Will not be moving in until the beginning of April. Ashley was awesome and helpful. Really made us feel appreciated. Great customer service!!!! Since we are living in Pittsburgh we have not seen the unit but did want to complete survey because of Ashley.

Diane Chismar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Williams  |  Overall Experience 
Rating:
4.0

The light did not work in our unit and you could not open the door of the unit with one person. You needed two people on both sides because it stuck. It made it difficult to go alone and handle the storage unit.

Brittney Nugent  |  Overall Experience 
Rating:
3.0

Batteries were stolen off of the RV.

carol amos  |  Overall Experience 
Rating:
3.0

The unit was a nice size but it has not the best it looks as if mice are able to get in will be calling it should get fixed hopefully I won’t get mice….

Maria Malave  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda Williams  |  First Impressions 
Rating:
3.0

Price could be cheaper.

Loren Verga  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carol Bidding  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

wilma Belt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES CYBUCH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabriella Fernandez  |  Online Move In 
Rating:
3.0

I enjoyed using your facilities even though I the results did not work out with me losing my belongings. I tried to get the money but was to late. I would tell people not to rent a unit if they are moving out of state and can't depend on other people to get your belongings. I am unable to contact you by phone but will contact you soon

Carletta Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alonzo Randall  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

George Albert  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

HECTOR RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex Fried  |  Online Move In 
Rating:
5.0

The lady that maintains the property it was there a John Heinz Blvd one it’s very very nice extremely helpful and courteous he served employee of the month award gentlemen that rental unit at John Ooo in on Mundy st Wb pa is also very nice he help me out a lot no no units available anywhere and he manage to find me one do you have a The best employees eland the bestt Facilities I would recommend you anytime anyone thank you so much for your help if I make any units available for vevo plus your price cheaper than it brothers Only The only thing I didn’t like about company what is your customer service number I had called because when your vehicles were at a hotel and they drove the truck till the tires were completely gone they were on rims I called twice they hooked me up with him roadside assistance would you never answer the phone by time I get to touch your truck was gone scrapped I feel that well you should’ve taken down all information not switch me over someone else that truck has use a lot of lotta money I wish I could’ve been more of Well he was recovering that vehicle I can still give your name to German still at the hotel

Judy Cunningham  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Daniel Smaltz  |  Overall Experience 
Rating:
3.0

Everything was quick an easy.Very helpful

Melody Parham  |  First Impressions 
Rating:
3.0

The slide lock is broken...hard to slide to lock unit

Jane Crawn  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

janice kelley  |  Overall Experience 
Rating:
5.0

The staff was most helpful in meeting my needs. Great crew of very personable workers that went the extra mile at times. Thank you.

bernard butczynski jr.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEVIN REA  |  Overall Experience 
Rating:
4.0

The only problem I had was my unit was broken into and I lost alot of item's and I wasn't informed from management that it was broken into. I found out 2 weeks later when I went up to get something from my unit and the door was damaged and my unit was open and anyone could have taken the rest of my item's or my item's could have got damaged die to weather. Other than that I was satisfied with my unit and staff.

sherri joyce  |  Overall Experience 
Rating:
5.0

Great staff at the Uhaul in Wilkes-Barre on Mundy St. Very friendly and courteous, they went the literal extra mile for me. I will definitely use rheir service again if I ever have to in the Wilkes-Barre area.

Dave Bauer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marilyn milcavage  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAKEMIA MIDDLETON  |  Overall Experience 
Rating:
2.0

The facility had rust and cracks in the structure that allowed the environmental elements to seep in. When we intially opened it dust and dirt and spiders were present. This also allowed insects to infiltrate my property which required extermination.

Brenda Holcomb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javier Medina  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francisco Fajardo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kelly Netusil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD GEORGE  |  Overall Experience 
Rating:
3.0

I went to use the bathroom and someone wiped fecal matter all over the walls. I know you guys did not do that but that was a major turn off. The people at the uhaul office are really nice and friendly.. I would say rent storage from u haul it's a good move... thank u

rebecca green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Holcomb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naruth Solomon  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TIFFANY ROBERTS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tommy Rumsby  |  First Impressions 
Rating:
1.0

Storage unit got ripped off. Evidently two guys were running drugs from there unit.

dave schmig  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHARE HOLTZ  |  Overall Experience 
Rating:
5.0

I had my storage unit for 9 years and never had an issue. Staff always helpful and never an issue with the unit itself. Great job!

LANA FRANCKIEWICZ  |  Overall Experience 
Rating:
5.0

Security is great have storage unit off of monday street . Staff very nice always pay my unit 2 months a head of time.

rebecca green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVE LARACY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

claire Griffiths  |  First Impressions 
Rating:
1.0

You crazy if I would recommend this to any other person that I know, my storage unit was broken in not once but twice. After the first of it being broken into I was advice to purchase a lock from the company only to have my unit broken it to again for a second time. I find it hard to believe my storage was so easily broken into when it's the first set of units when you come into the site. I find it really odd that the cameras didn't show someone near the storage unit even though the cameras are positioned close enough to my unit to see if a truck pull up but they're claiming that they were unable to verify, sounds like an inside job to me either way you will never get my business ever again anyone I know never be recommended to this place.

Katherine Burgess  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nirka Cotto  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TINA HUGHES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel Smaltz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary ann mecca  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALEX CZOPEK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard aymil  |  Overall Experience 
Rating:
5.0

I have used your storage unit and rental trucks several times since moving here to PA from Alaska. Everyone was always helpful and efficient. Uhaul will always be my go to if I need help with rentals again. Thank you

carol sanchez  |  Overall Experience 
Rating:
5.0

Staff at Wilkes-Barre Mundy Street U-Haul were awesome, friendly, helpful, the best!

James Magagna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard aymil  |  First Impressions 
Rating:
2.0

I was supposed to get our first month with the storage unit free because we rented a uhaul that same day. Every time I call I get put on hold for a very long time so I have to hang up

Rebecca Rozell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CORNELL JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Skye McCluskey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abel Luna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret McQuillin  |  Overall Experience 
Rating:
5.0

Staff was very helpful. Good service, clean facility. Nice work

allana lim  |  First Impressions 
Rating:
5.0

Awesome customer service. Would recommend 😃

ELIAS SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charina Whitaker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Olson  |  Overall Experience 
Rating:
5.0

Very easy, quick and efficient. I was able to have 2 units and a truck in 10 minutes. They were great

Eric Olson  |  First Impressions 
Rating:
5.0

GREAT STAFF!, Always ready to assist with any situation or answer any questions at any time. Was There when I needed them.

STANLEY Dickerson  |  Overall Experience 
Rating:
1.0

The person at the desk was short and gave me 2 units that had people stuff. It was like she could careless I felt like I should spend my money elsewhere

Shanene Scott  |  First Impressions 
Rating:
5.0

Very happy with the facility. I would like to let you know about one of your employee’s Brian who works in the Mundy drive location. He should be commended for his exceptional customer service skills

anthony apostolico  |  Overall Experience 
Rating:
5.0

Everything and everyone was great!!!

Kimbery Barnes  |  Overall Experience 
Rating:
5.0

The staff were all incredibly awesome and friendly.

William Coryell  |  Overall Experience 
Rating:
5.0

Very helpful and explained everything so I wouldn’t be ripped off like I was before

amy booth  |  First Impressions 
Rating:
3.0

i rented a space to store my RV. there are NO cameras watching the rv's. the only thing NOT in lockers..no way.. i month and done...

donny stevenson  |  Overall Experience 
Rating:
5.0

Staff were very professional and knew what they were doing. Especially since I had to scramble from a 10*20 unit to 2 units size 10*30. Ashley was great and so we're the others at the end before close

kevin carishner  |  First Impressions 
Rating:
5.0

Staff was always willing to help - lot was always clean & cleared. All my items were well protected from weather. Would use again!

amy jo dodson  |  Overall Experience 
Rating:
3.0

My particular unit door looks as if someone previously tried to break in. Handles and door bint and difficult to initially open. Can't understand why that wasnt fixed prior to renting.

Latasha Williams  |  First Impressions 
Rating:
5.0

they guy was helpful and nice. He went over everything in a timely manner

kevin dawson  |  First Impressions 
Rating:
5.0

They set me nice and was very kind and understanding when I needed a place to park my boat

michael leahy  |  First Impressions 
Rating:
5.0

Good job knowledgeable fast easy

raheen flim  |  First Impressions 
Rating:
4.0

Great facility

michael mcintyre  |  Overall Experience 
Rating:
4.0

The only thing I disagree with is no prorating. I should have gotten some of my monthly rent back.

Jim Oreilly  |  Overall Experience 
Rating:
1.0

Over the past couple years that we had the unit we had numerous billing issues that were always on uhauls end, staff was rude at times and clueless.

JULENA HAINS  |  Overall Experience 
Rating:
5.0

The staff were always courteous , Ashley thx for all ur help and Brian

nelly keller  |  Overall Experience 
Rating:
4.0

Great

Aaron Atkinson  |  First Impressions 
Rating:
5.0

Good service and good price.

mohamed koly  |  Overall Experience 
Rating:
4.0

Great

DARYL BENN  |  Overall Experience 
Rating:
5.0

It started out rough but as soon as we caught the problems The staff in W-B made it right and when the tornado hit W-B staff let me know the next day my locker didn't get damaged. Thank you all Pete

peter boris  |  Overall Experience 
Rating:
5.0

My first time renting a storage space, the WB team made it painless. I reserved online and was able to pay at the mundy st office. Staff was polite, professional & answered all my questions.

amy jo dodson  |  Reservation 
Rating:
2.0

Manager was hard to get in touch with. Had difficult time with payments at one point and manager couldn't care less. Would not make payment arrangements. Will not recommend u haul for storage.

ALAN PLOUFFE  |  Overall Experience 
Rating:
5.0

Had a problem receiving payment i check out early and never got the money back

Fernando Bodon jr  |  Overall Experience 
Rating:
5.0

I love you Uhaul

filippo calcagno  |  Overall Experience 
Rating:
5.0

Awesome easy to use and responsive service

AMANDA MORALES  |  Overall Experience 
Rating:
4.0

I gave staff a "yes'' on friendly but that is a borderline call. People at counter could be friendlier.

paul golias jr.  |  Overall Experience 
Rating:
5.0

Great staff

usn electric  |  Overall Experience 
No reviews have been submitted for this location.

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