Customer Reviews for U-Haul Storage of West Spokane

1,645 reviews

4399 W Sunset Blvd   Spokane, WA 99224

(509) 590-0884

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(509) 590-0884

4399 W Sunset Blvd
Spokane, WA 99224

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The best customer service location, my family and friends enjoy the service always

nnenna agada 
Rating:
5.0

These guys are amazing I would give them ten stars.

Mitchell Houston  |  Overall Experience 
Rating:
5.0

Robert was great to work with and was very helpful during the time we had our storage unit.

Grant Ogren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID OPFERMAN 
Rating:
5.0

Customer did not leave a comment.

DAVE ALLERT 
Rating:
5.0

Customer did not leave a comment.

Shannon Bretton  |  First Impressions 
Rating:
3.0

First of all, the truck was ancient. Second, the truck broke down and nobody has reached out to me as to how the breakdown affected our move. Finally, no effort by the individual that checked me in for the rental. Not sure why the price is what it is??? Absolutely no customer service.

Don Rasmussen 
Rating:
3.0

Trailer rode fine. I rented a car hauler, but the right front tire tie down was rusted and couldn't get unlocked. A a result, I locked the left one as normal and had to use various tie downs to secure the right front tire. The people at Uhaul were very friendly and responsive. Frank as very friendly and helpful and secured the trailer to my truck. Overall, the trailer drove fine, just the issues with the right front tie down.

MIKE JONES 
Rating:
5.0

Customer did not leave a comment.

Barbara Bieker 
Rating:
5.0

Customer did not leave a comment.

Don Sneyd 
Rating:
4.0

Shout out to Frank and Ashley

Gregory Thomas 
Rating:
4.0

Customer did not leave a comment.

Todd Bitterman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Natasha Savage 
Rating:
1.0

Have an adequate way to turn the rental vehicle in without charging me $35.00. I filled gas tank more than you provided me with. poor service.

matthew wright 
Rating:
4.0

App wouldn't work. But website was great.

Christine Bateman 
Rating:
5.0

None. You guys are great

Yolanda Bolkeim 
Rating:
4.0

Chain was a little low to the ground. Forgot to put the boxes in we ordered

Kieth Watts 
Rating:
4.0

Customer did not leave a comment.

Ann Bettcher 
Rating:
5.0

Management was awesome . Thank you Rob.

Barbie Darlene m Boutelier 
Rating:
5.0

This was my best rental experience yet! These guys have their business on point. Highly recommend.

Cole Seiler 
Rating:
5.0

Customer did not leave a comment.

mark mattke 
Rating:
3.0

Normal and average u-haul experience.

Zachary Stevens 
Rating:
5.0

The employees at this location are amazing

Regeena Vaughn 
Rating:
3.0

U-Haul truck smelled like marijuana, was sticky and unclean and steering wheel and windshield wiper control was coated with food and junk. I rented the same exact truck a couple weeks ago and wasn’t like that at all.

Kathleen Tresko 
Rating:
5.0

Customer did not leave a comment.

Steve Scranton 
Rating:
5.0

Customer did not leave a comment.

William ONeill 
Rating:
3.0

Trailer ratchet was very rusty and difficult to operate

Adam Johnson 
Rating:
1.0

Horrible experience, rude customer service person , U-Haul truck was said it was picked up at a certain time when it wasn’t picked up yet. Code for lock on the truck was as wrong

Annessa McDowell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Julia Peck 
Rating:
5.0

The employees at West Spokane U-Haul have always been professional, expedient and friendly. The facility seems to be well run and is kept tidy. Andrew and his coworker provided me with great service yesterday. Thank you, Landon H.

Landon Hueter 
Rating:
5.0

The cab was clean but had very strong cigarette odor which made breathing unpleasant.

Wenifredo Lime 
Rating:
5.0

Super fast and convenient - clearly a very well run operation.

John H Gray 
Rating:
5.0

Customer did not leave a comment.

Estrella Calderon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Thompson 
Rating:
5.0

Customer did not leave a comment.

DAVID SHAWN GUFFEY 
Rating:
5.0

Always a pleasure to work with.

Grant Ogren 
Rating:
5.0

Frank was awesome!

Dan Hill 
Rating:
5.0

Customer did not leave a comment.

Mark Davis 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Ham 
Rating:
4.0

I originally rented from midtown on third but they didn't have my rental and I had to go to the other location. A call beforehand and asking me to go to a different location would have been helpful so I didn't have to drive to two different locations to pick up my rental.

Tanya Claiborne 
Rating:
4.0

The 26’ foot moving truck was in poor condition with engine lights on and very clunky. The truck had 161,xxx miles. Also, when we rented the moving blankets we were charged $10.00 for a pack of 6 which we purchased 4 of these packs. On the way out the door the rack these blankets were sitting on said $5.00 a pack. Very disappointed!

Adam Newman 
Rating:
3.0

Customer did not leave a comment.

kim erickson 
Rating:
1.0

I had made a reservation for an 8' pickup truck on 1/17/2024 and when I called the location the line was busy so I was forwarded to UHAUL customer service. When making the reservation I asked the agent if the truck that I was reserving was 4 wheel drive and she confirmed yes that it was 4 wheel drive. This was important to me because we were going to receive 5"-12" of snow in Spokane on that date. I drove the truck to my home not realizing that it was not a 4 wheel drive and we then received the snow that was forecasted. I ended up getting struck in my neighborhood and could not use the vehicle at all for the intended purpose. I returned the truck after driving a total of 7 miles and was told by the manager Robert Vandeweghe that there was nothing he could do to help rectify the situation. I was told that "I needed to call customer service and see if that had a recording of the phone call". He let me know that none of his employees would have given me the misinformation even after I had let him know that I had called the location and had been forwarded to UHAUL customer service not someone at his location. He let me know that "I could not have received the information from his location", "as none of their trucks are 4wd" so I had to be mistaken. I then asked for his name and he pointed toward his business card and asked "what are you going to say" when I speak to customer service. I was disappointed that his level of concern for what I might say about him to customer service about my experience was much higher than the level of customer service that he was willing to provide to me.

Ronald Davidson 
Rating:
5.0

Customer did not leave a comment.

RICHARD RAGLAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENNA ONEILL 
Rating:
5.0

Customer did not leave a comment.

eileen fowler 
Rating:
2.0

It's the nightmare of dealing with the staff member that was putting on additional locks for no reason but still doing it after all the construction work was finished. Making clients do multiple trips back and forth to the office to retrieve their equipment. Very rude and very confrontational. You cannot have control freaks like that running your organization you will lose multiple customers. And eventually go out of business. People who want to control everything. To the detriment of your clientele. As it stands I would not recommend U-Haul for that reason only. I doubt I will never do business again with U-Haul because I had such a bad experience.

James March  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEBORAH J 
Rating:
5.0

Nothing. Had a great experience.

Misty Hallmark 
Rating:
5.0

Excelent service very happy with my experience it was very quick to drop by pick up my rental and then return. Thank You!

Jack Honaker 
Rating:
5.0

This was my first Uhaul rental. Since the fall of 1966. This was easier. Good job.

Mike Williams 
Rating:
5.0

Good friendly stuff . Clean big location! Lots of inventory.

Igor Voropay 
Rating:
5.0

Customer did not leave a comment.

Roxie Bourdeau  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carli Cohen 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SCOTT MASSONG 
Rating:
5.0

Customer did not leave a comment.

Kimberly Gilbert 
Rating:
5.0

Customer did not leave a comment.

Franky Hanes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misty Hallmark  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

robert morton 
Rating:
5.0

Customer did not leave a comment.

Romany Redman 
Rating:
5.0

Customer is always priority. They are warm, friendly and respectful . Comfortable to sit and wait to get my hitch installed.

Teddi Greene 
Rating:
5.0

Safe and secure

david poisson 
Rating:
3.0

Customer did not leave a comment.

SARAH SYLVESTER  |  Overall Experience 
Rating:
5.0

Frank was awesome! Friendly, very knowledgeable and helpful.

Jody GARDNER  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JEFFREY GARDNER 
Rating:
5.0

Elevator could be a little bigger

Paul Araiza  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Mike Grimm 
Rating:
5.0

The internet request for a photo of my drivers license was not received until I was on my way to pick up my trailer and the instructions were unclear.

Jeffrey Supinger 
Rating:
5.0

Customer did not leave a comment.

Eric Hensley 
Rating:
5.0

Thank you

David Greenleaf 
Rating:
5.0

Excellent service in every way: clean truck, efficient, reliable and courteous staff, who were always willing to answer questions and provide assistance, with a smile!

Odette Kelly 
Rating:
4.0

Customer did not leave a comment.

tina romer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Timothy Gay 
Rating:
5.0

Great hours and very helpful stuff.

Portia Kamps 
Rating:
4.0

I’m thankful that you all has indoor storage for people that have disabilities and don’t wanna stand in the rain! Thank you, Rick Monroe

Rick Monroe  |  First Impressions 
Rating:
4.0

- Online reservation and pickup did not seem to be linked. Had to submit CC and other info twice. - Trailer was very robust and worked perfectly. Very satisfied with equipment. - Drop off was rocky. Office was empty, had to track down personnel. Drop off area was not well marked, signs were not illuminated after dark. Drop off person was abrupt and disinterested, I seemed to be distracting and annoying him trying to return the trailer.

Brian Fiut 
Rating:
5.0

Customer did not leave a comment.

Jason Epeneter 
Rating:
5.0

Put Frank on the schedule! He’s friendly and extremely knowledgeable. Wish I could find his level of professionalism in my own company. Thanks for a great experience.

Sean Johnson 
Rating:
5.0

Customer did not leave a comment.

DANIEL BROWN 
Rating:
5.0

Customer did not leave a comment.

Cindy Patten 
Rating:
4.0

Customer did not leave a comment.

daniel olson 
Rating:
1.0

I was told they would adjust mileage to return to a different location as the other location had to many trucks. They called annd ansked me to do this annd said they would adjust mileage. Also I returned the truck with more than half a tank, I returned it with exactly what I picked it up with and was charged for miles and gas!! This is my second bad experience uhaul and next time I will go with someone else.

Sherry Moore 
Rating:
1.0

Was told there was after hours access there is not. Today when trying to drop off items a employee came out and said we couldn’t do it since they closed in 15 minutes. Storage side of the building was all locked up 15 minutes before they close. I understand we were close to closing time but then to be told because he has things to do after work and didn’t wanna have to come searching for us completely unprofessional.

Kalie Johnston  |  Online Move In 
Rating:
5.0

Best uhual location I have ever been or seen. Very clean, organized, everyone was so nice and made the drop-off easy process

Bradley Grim 
Rating:
5.0

Customer did not leave a comment.

Paul Hiscox 
Rating:
5.0

Customer did not leave a comment.

Linda Labish 
Rating:
5.0

Customer did not leave a comment.

ALIN GEORGESCU 
Rating:
5.0

Customer did not leave a comment.

Timothy DeWitt 
Rating:
5.0

Customer did not leave a comment.

SHAUN MATTHEW ERDMANN 
Rating:
3.0

I reserved an appliance dolly for an additional $7 and turns out it wasn’t available when I went to pick up my trailer. I had to rent one for $45 instead even though I had reserved it online ahead of time. It’s either an online to facility issue or it was overlooked - either way I had to pay more for the product I had already prepaid. The staff at the return (6:45 on a Saturday) was great, the area was clean too. I’d recommend it but I think more leg work is required to make sure products are available. I wasn’t super happy about paying more

Sam King 
Rating:
5.0

Everything was easy from pickup to drop off. The location is great and the staff was nice and helpful. Thanks!

Aaron Faulks 
Rating:
3.0

Customer did not leave a comment.

Shelly Williamson 
Rating:
5.0

The first step getting into the side door could be a little wider. I felt my foot slip a little and was concerned I might fall and hit my shin or knee. Otherwise it was great

Leslie Kubik 
Rating:
5.0

We have rented a trailer 8 times this year. Frank has helped us each time. Great customer service!!!!

RANDOLPH CAMERON 
Rating:
5.0

Clerks are great and helpful. I'll keep going to this location for all my truck/ trailer needs!

MICHELLE WILSON 
Rating:
5.0

Very good service. Rented a brand new truck with 10 miles on it. Great experience.

ANN MARIE DENO 
Rating:
5.0

Everyone was very nice and professional. Fast service.

DAVID ALLEN ROSS 
Rating:
5.0

I love this location. The people are very helpful and the lot is big. They hooked up for me and were very polite. Excellent employees! On the other hand, the auto transport trailers from Uhaul could use a bit of maintenance. I've rented several from various locations over the past few months and they either have bald tires or lack of grease. Very hard to jack up and down.

Joseph Miller 
Rating:
4.0

Customer did not leave a comment.

Sarah Collins 
Rating:
5.0

There's a little of dirt left on the trailer bed during pick up

Stanley Nwoke 
Rating:
5.0

Customer did not leave a comment.

Kyle King 
Rating:
5.0

Robert and the uhaul team at this location have helped me out so much. The service has been great and I appreciate the great customer service. I will continue renting from this location as they always take care of me.

Michelle Brown 
Rating:
5.0

U-Haul was great. U-Haul Moving and Storage of West Spokane ran into an issue with the city wetlands department, and it affected me! U-Haul of West Spokane had to close a few storage units along the freeway side of the facility. As it turns out I had one of the units on that side! Rob and the staff there called me in August and told me that I would have to move out by the end of that month! Unfortunately I live in a different State now and could not really do much about it. Rob promised me that if I would hire a company to move my stuff to a different unit there in their West Spokane facility they would pay for the move and give me 2 months free rent. He suggested an outfit called Speedy Movers, which I contacted. Unfortunately they were booked past the time I needed them but they recommended a fellow named Tyrone with a different company. Tyrone and Associates did a wonderful job. And manager Rob at West Spokane U-Haul Moving and Storage paid them and have kept their word about the two months free rent. They even got me into a smaller unit which is going to save me about $70 a month! Needless to say I am very pleased with Rob and companies at West Spokane U-Haul Moving and Storage. Thank you Rob!!

Ronald Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonny Payne 
Rating:
4.0

Everything went fine. I am satisfied. Truck was very old with 177K miles, but ran fine.

Bill Schillinger 
Rating:
5.0

Quick, speedy service, no surprises, Frank is great! When needed, we'll be back.

Gay Waldman 
Rating:
5.0

Customer did not leave a comment.

Burns Gilbert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean Hicks 
Rating:
4.0

Customer did not leave a comment.

Ginny DuCommun 
Rating:
5.0

Customer did not leave a comment.

Jeff Thompson 
Rating:
5.0

Fast and friendly service. Very quick to assist with the trailer we rented

Jarrett Warren 
Rating:
5.0

Very nice and helpful

Caren Springer 
Rating:
5.0

Customer did not leave a comment.

Kevin Parker 
Rating:
5.0

Customer did not leave a comment.

Matthew Eastman 
Rating:
5.0

Overall excellent transaction, thanks

Dana Peterson 
Rating:
5.0

Customer did not leave a comment.

Roy McBroom 
Rating:
5.0

Very helpful when returning the truck. Will rent from again.

Broc Finkbiner 
Rating:
5.0

Customer did not leave a comment.

Phil Clements 
Rating:
3.0

Rental requirements were different from other sites. I'm from Baton Rouge, flew to Spokane specifically for a job and flew right back. They demanded a local address. I have never been asked this before and I rent from uhaul frequently. Where am I supposed to come up with a local address?

Fazal Khan 
Rating:
5.0

Robert V. the Manager was more than helpful. U-Haul is lucky to have him as an employee.

Kathi Lee  |  Overall Experience 
Rating:
5.0

Great experience. Robert aka Rob was super helpful and accommodating. Would highly recommend.

Anthony Lovincey  |  Overall Experience 
Rating:
5.0

I was especially impressed by the courteousness of the employees. Always friendly and helpful. I even told my great nephew he should apply for a job there because everyone is so nice.

pat williams  |  Overall Experience 
Rating:
5.0

The staff were always friendly, helpful, and informative during the stressful times of having to move to an outside unit and having that unit burglarized. I would recommend this facility highly.

Marsha McKee  |  Overall Experience 
Rating:
5.0

Everyone did just what they said they would do. That's rare to find these days. Thank you

Doug Overlock  |  Overall Experience 
Rating:
3.0

Stop hassling me

Alex Fox  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard Berkenroth  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dan eyer  |  Overall Experience 
Rating:
2.0

In my short time there, not even a year, I was moved out of my inside unit due to a fire hazard into an outside unit. Then most recently my unit was broken into and my stuff stolen and damaged. So not at all secure or any peace of mind. You would think there would be a gate code to track people or motion sensor/camera to alert when people are literally breaking into multiple units… so overall experience was disappointing.

Ariel garza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robin abram  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Patton  |  First Impressions 
Rating:
5.0

Robert and Frank both were always friendly and helpful and went above and beyond in customer service and we have enjoyed working with them while our project had had many bumps along they way, we never had to worry about the security of our furniture in storage while we were on hold! We will definitely use uhaul on Sunset again!

Brenda Martinson  |  Overall Experience 
Rating:
4.0

I have not seen inside the storage unit yet but I'm thinking that that's probably clean too

christie johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY FURULIE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobby Reeves  |  Online Move In 
Rating:
3.0

Closing at 7pm really makes things hard because I prefer to express me late at night or before the sun comes up

JESS DE SHAZO  |  Overall Experience 
Rating:
5.0

My only criticism is that many of our things were damp. I'm sure it is impossible to control the humidity in the outdoor units. Over all, I was extremely pleased.

susan luppert  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Angelo Diaz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robin abram  |  First Impressions 
Rating:
4.0

The online move-in was not accurate to how this facility operates. Once I knew what to do it wasn’t a problem. I had to get an employee to let me into the unit instead of key pad entry, and there wasn’t a lock in the unit, so I had to go to the front desk to get the free lock. Not terrible, just kind of inconvenient. The biggest issue I had was that the unit I reserved had a damaged locking mechanism. I was able to move to another unit the next day. Which luckily I was making sure I was set to move stuff in the next day and didn’t have a truck full of stuff. That was handled pretty seamlessly and everyone I interacted with was awesome. So overall an OK experience, but I wish it was more streamlined so I didn’t have to spend so much time getting access and switching units.

Kevin Scott  |  Online Move In 
Rating:
5.0

They went above and beyond to accommodate me and meet my needs with such patience and understanding. The guys working the Tuesday late afternoon shift were awesome !

AMY WOOD  |  First Impressions 
Rating:
5.0

Facility and staff were great!

JEFF SCHOONMAKER  |  Overall Experience 
Rating:
5.0

Very satisfied thank you

Gary McWilliams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexis SotoJimenez  |  First Impressions 
Rating:
2.0

This is the second time I have been moved within a 8 month period. I have never experienced anything like this and I have been renting for years with different companies

Earon Davis  |  Overall Experience 
Rating:
3.0

Overall my U-Haul experience was great I thought 24-hour access would be better but everything else is okay.

Eleanor Heritage  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Medra Taylor  |  First Impressions 
Rating:
5.0

Friendly, helpful staff. Nice, clean facility.

JEFF SCHOONMAKER  |  First Impressions 
Rating:
1.0

Facility closed by Fire Marshall. My stuff was moved by contract workers. My stuff is damaged and missing. I will be filing a claim.

Phillip Bitter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN MOUNT  |  Overall Experience 
Rating:
1.0

I am NOT HAPPY with who ever Moved my Items! Many things are missing, I did recover my Fan and 3 drawer container from the facility of Sprague. I am not sure what all is missing yet for I had a delivery in Lewiston ID that same day. I had 2 smaller collapsible boxes which held my T-shirts and another my medications, which is missing. The movers ruined some of my totes by putting heavy items upon light weight items. I am not sure until I am back in Spokane for an extended period of time to even see what all is missing. Am I Pleased….NOT ONE BIT! Your Movers with my Items, were careless and possible thieves.

Lisa Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Les or Daniel Winslow  |  Overall Experience 
Rating:
2.0

Elevators were too small to fit anything, garage doors didn’t work half the time, carts were left everywhere. Awful compared to the last uhaul facility I stored at.

Kaitlyn Scoble  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zachary Hutsell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly Chapin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Racheal paul  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Braydon Jones  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jazmine Sandoval  |  Overall Experience 
Rating:
5.0

There were some issues with your computer system, in setting us up; but your employee was so very determined, courteous, and kind. Thank you.

susan luppert  |  First Impressions 
Rating:
2.0

I was moved out of the facility by uhaul to a less convenient location. There was not really an explanation or clarification of whether we would return.

Roxane Butler  |  Overall Experience 
Rating:
3.0

Our storage was moved to a different location so they could do some construction work, which is fine. What was bad is that they gave me a one day notice of the move which did not allow me time to look over my things. There was no guarantee that what was moved if broken or missing would be replaced at no cost to me. Not happy with the lack of time given and hopefully nothing will be broken or missing.

Suzanne Stewart  |  Overall Experience 
Rating:
5.0

The general manager did an excellent job handling the enormous line of customers while we were there. It was not his fault the place was under staffed. He was professional and handled all the customers professionally and as quickly as he could. He was nice and polite.

Ester Hunter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHEREE SWEETLAND  |  Overall Experience 
Rating:
5.0

Spencer the manager was very helpful and friendly. She wanted to make sure we were well taken care of.

jeanette kroft  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anita Edgerton  |  First Impressions 
Rating:
5.0

Raymond was extreme professional and courteous. The representative was very helpful explaining also. Recommended performance increase for both working on a holiday weekend. Promote both immediately.

Marlene Vest  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dallas Lovitt  |  Online Move In 
Rating:
5.0

I only had to go because I lost my job, so cannot afford to rent with you right now. Everyone at the store was awesome. I hope to be back once I can afford to be.

SARA KOCH  |  Overall Experience 
Rating:
4.0

Friendly and helpful service, somewhat difficult as there was construction but overall a great experience.

Ariel Goo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joclynn Schooley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Richard Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAWN HART  |  Overall Experience 
Rating:
5.0

Great ppl!!

Angelia Peterson  |  First Impressions 
Rating:
5.0

Best staff and customer service I've ever experienced with Uhaul. Friendly, knowledgeable, and helpful.

Carl Petrick  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brittany Kilgore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Fraticelli  |  First Impressions 
Rating:
5.0

The crew is wonderful. Thank you

TIMOTHY MC DERMOTT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY BUCHANAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Bosworth  |  Overall Experience 
Rating:
2.0

They decided they were going to do some construction, whith that being said they said that I could move my stuff to another facility across town and that my rent would go up $15 to $20 for the inconvenience. Not how you treat your customers in my opinion and I will never use or refer anyone to Uhaul. I will say the young people that work at this facility are very nice. Tha manager made no attempt to make it right.

Sean Dailing  |  Overall Experience 
Rating:
2.0

We have a U Haul rental unit in Sammamish (3 years) and everything has been fine. Unfortunately the Spokane unit had to be vacated at a time of year when weather conditions on Snoqualmie Pass are uncertain. For us this posed a significant inconvenience. Your staff is great, but our experience with the management could have been better! Doug Eglington 425.829.7219

doug eglington  |  Overall Experience 
Rating:
5.0

Very friendly

Stormy Fisher  |  First Impressions 
Rating:
1.0

First, this location is dangerous from the standpoint of homeless and transients. Second, u-haul damaged my possessions and vehicle ($5000) with their equipment and then refused responsibility. As we reviewed the accident on security cameras Management acknowledged the accident and acknowledged their mistake. But when turned over to RepWest (U-hauls insurance based in Phoenix) RepWest refused liability. U-haul refused my access to security camera recording and additionally disallowed employees to communicate with me. The local management is solid but corporate management (Jessica Brooks) is corrupt, dishonest and total lack of integrity. I transferred belongings to West Plains Storage in Airway Heights. WITH REGARDS TO SECURITY SAFETY OF YOUR POSSESSIONS DO NOT TRUST -U-HAUL STORAGE

Kenneth Stokes  |  Overall Experience 
Rating:
5.0

Sarah (manager) granted us a 6-day grace period on top of the 30-day free storage that came with our 1-way truck rental from CA. We also got to keep the discus lock as a gift!

Samuel Yang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Moises Medel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DWIGHT THOMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Rosler  |  Overall Experience 
Rating:
5.0

Great customer service

MIKE DAVIS  |  Overall Experience 
Rating:
5.0

Not only did I use a storage unit here, but I also did a one-day rental of a pickup truck to haul some things I couldn’t keep. Cody who works here was an amazing wealth of information. He was super helpful, kind, and deserves a raise. I was very pleased with my service from this location and highly recommend it to anyone else looking for a good storage unit or other uhaul rental!

Amber Walker  |  Overall Experience 
Rating:
5.0

Very helpful staff it was busy and they stayed until all waiting customers had been helped!

Nancy Rayna  |  First Impressions 
Rating:
4.0

I would give the overall experience 5 stars EXCEPT for the TINY elevators that make moving items to the upper floors inconvenient and much harder work than it should be. The elevator AND carts should be bigger. We are moving household items and furniture, for crying out loud. Other than that, the front desk management is excellent and the facility clean and brightly lit. Of all U-Haul facilities I’ve used, this one is the best other than those darn elevators.

Alice Galeotti  |  Overall Experience 
Rating:
2.0

Got ripped off by manager

Jason Harrison  |  Overall Experience 
Rating:
5.0

Complementary discus lock was a sweet & practical gesture!

Samuel Yang  |  First Impressions 
Rating:
5.0

Your facility is top notch. I will use again when needed.

David Pierce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deepika Sharma  |  Overall Experience 
Rating:
3.0

No security cameras.

Connor Stripling  |  First Impressions 
Rating:
3.0

First I was told there was a storage unit at another facility so I went there boy was that a messed up place scatterbrain you wouldn’t believe they rented me a space it was already rented since May wasted an hour and a half there finally was sent back over to where I rented my truck and trailer and they accommodate me an outside unit the people at the other place talk down about the girl that help me at the place I rented my truck I think the service at The other U-Haul dealer could have been a lot better very unimpressed wasted a lot of my time and I do a lot of business with you all What would really be nice is if somebody got in contact with me and let me know they read this instead of another comment made nothing down about it my phone number is 406-871-7144 my name is Rick

Richard Wheeler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis hauenstein  |  Overall Experience 
Rating:
5.0

I loved having my storage unit with you. I wish I could continue but finances are a restriction for me. Everything thing was above my expectations. The only downside was it wasn’t open later. Other than that this place is great!! 😁 Thank You So Very Much and Have a Great Day!! 😁

SARAH TILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHEREE SWEETLAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessica garner  |  Overall Experience 
Rating:
5.0

Awesome staff!!

Patricia L Avila  |  Overall Experience 
Rating:
5.0

Best storage facility in Spokane that I've ever been in

JOSHUA BISHOP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zack Carroll  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary McWilliams  |  Overall Experience 
Rating:
5.0

The GM Lisa Peterson she was specifically wonderful.

Kodey KINDER  |  Overall Experience 
Rating:
5.0

We especially loved the staff!, Great customer service.

Julie Martin  |  Overall Experience 
Rating:
1.0

Will never use this facility again and will recommend people to not use since communication and professionalism is lacking. Had such a wonderful experience last year when I rented a unit there and this time around was beyond disappointing and frustrating

Tiana Claypool  |  Online Move In 
Rating:
5.0

Lisa is wonderful- professional and accessible. Thank you!

Aaryn Ruggles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexia Cortez-Johnson  |  Overall Experience 
Rating:
5.0

Seattle’s u haul stores suck!!! Could not get a truck for our move across state. We finally located a u haul store 37 miles in Bonney lake that supplied us with a truck. They made our move easy and painless. Thank you Bonney lake U haul and storage.

GREGORY FURULIE  |  First Impressions 
Rating:
4.0

Excellent, clean facility except for the TINY elevators that cannot fit wide dressers or couches. These are a major problem and design flaw in the overall plan when building this storage site. Whoever missed adding freight-sized elevators to a three-story storage facility should be fired.

Alice Galeotti  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Pierce  |  First Impressions 
Rating:
5.0

Excellent

Beverly Chapin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Regian  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Treavor Eastin  |  Overall Experience 
Rating:
5.0

Lisa and her crew are absolutely fantastic, really appreciate how genuine they all are. Great time being a part of the U-Haul family. Thank you so much. Please reach out to Lisa and the crew and let them Know how awesome they are.

TIMOTHY MC DERMOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Serena Peltier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Gullings  |  First Impressions 
Rating:
5.0

Danielle was VERY KIND, HELPFUL and PROFESSIONAL! Good Choice in Hiring Her Lisa!!!

Lisa Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LONNY POWERS  |  First Impressions 
Rating:
4.0

Had water seep into the unit. My dining room table suffered water damage as a result. The table, wrapped in a quilt that was also damaged and soaking wet, was at the back of the unit. I was under the impression these units were water tight?

Wes Westmoreland  |  Overall Experience 
Rating:
4.0

Pretty amazing facility and helpful staff. Great special rate on small locker. My only complaint is that I wanted to rent the plastic bins for a few weeks to help me with my move, but when I went into the store, the customer service rep couldn't figure out how to rent them. He called his manager, and she told him the steps but he still couldn't do it. So, after waiting at the counter for 15 minutes, I left emptyhanded. Nice enough young guy. Just not adequately trained.

Shelley Sharp  |  First Impressions 
Rating:
5.0

Lisa is great. Always flexible, understanding and extremely helpful. Her storage gal is great too.

Danielle Edgerton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica Roberson  |  Overall Experience 
Rating:
2.0

Manager was not wearing a mask and mattress couldn’t fit in the elevators. There was no clear instruction on the size of the elevators.

Andrey Muzychenko  |  Online Move In 
Rating:
4.0

Uhaul facilities are always clean, free of bugs, spills or obstacles. The staff is genuinely friendly and always ready to help. This location in particular has been my favorite yet and I've been storing w/ Uhaul for years! Well done Lisa & staff!!!!!

Mercedes Bonilla  |  Overall Experience 
Rating:
5.0

The facility is extremely clean and the staff is professional and polite.

Sarah Chaddock  |  First Impressions 
Rating:
4.0

Great, easy and just wanted I need. Lisa the general manager helped me and she was fantastic, carried a Non forceful conversation with me, was friendly, smiled a lot and she got me just what i needed.

Veronica Diaz-Smith  |  First Impressions 
Rating:
5.0

I was very happy with my Uhaul storage experience and will gladly return if and when necessary!

Ronald Raikas  |  Overall Experience 
Rating:
5.0

Everything was just fine. Will recommend.

robert spaid  |  Overall Experience 
Rating:
5.0

I normally wouldn't bother with this. The lady who worked the front counter was AWESOME, great customer service, super helpful, friendly - whole package. Not used to getting such good customer service anywhere, much less a rental/storage place. A+

Allen Monroe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim Vorpahl  |  First Impressions 
Rating:
5.0

Lisa was awesome, so helpful and so pleasant to work with.

JEANNE GRIFFIN  |  Overall Experience 
Rating:
5.0

Manager acts just like staff, can't tell the difference, everyone very attentive and posotive.

Adam Kissack  |  First Impressions 
Rating:
5.0

I rented a vehicle and was offered a promotional free month. I already had a storage unit. I just couldn't pass up the free month and the policy for rent is fair. Overall wonderful staff ultimately the general manager Lisa sold me on it. Just too convenient to not utilize

KC Becker  |  First Impressions 
Rating:
1.0

Overall I shouldn't have had so many billing issues and trouble with the staff.

Kassiano Martinez  |  Overall Experience 
Rating:
5.0

Thank you again for a great experience at your facility. This is how a business should be ran. You guys are fantastic. Thank you

TIMOTHY MC DERMOTT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Edgerton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Gulberg  |  Overall Experience 
Rating:
5.0

No Comment

James Bosworth  |  First Impressions 
Rating:
5.0

Really appreciate the quick and convenient set up. Lisa was super helpful. The free lock is very nice. Great facility. Wonderful experience. Thanks. Lisa was also excellent when I rented the van today. Clean and well-managed facility.

Barbara Grant  |  First Impressions 
Rating:
5.0

Staff was helpful and accommodating. Definitely recommend this facility for all your U haul needs!

Kenneth Mackie  |  Overall Experience 
Rating:
5.0

Just wanted to give a shout out to the girl that helped me yesterday. She is excellent she said she's only been there a couple weeks but she is really good customer service skills and was professional and courteous. The only thing I was hoping to get closer to the elevator it was a little inconvenient trying to get my camper top up but other than that facility is great

Mike Post  |  First Impressions 
Rating:
5.0

Customer service is excellent.

DAVID CLEARY  |  First Impressions 
Rating:
5.0

So close to my home. Very easy access!! Thank you so much! The staff were very helpful! Vicki

Vicki Shroll  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Gulberg  |  First Impressions 
Rating:
1.0

I didn’t even move into unit . I had no way of getting in building Because codes were not working and the manager could not come assist me. I would like a refund. I have never even seen the unit . Please refund my money. Thankyou Candice kysar

Candice Aileen Kysar  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Sydney Sterling  |  Overall Experience 
Rating:
5.0

very polite helful stuff

Kirk Knappenberger  |  First Impressions 
Rating:
5.0

Uhaul on sonset Highway in Spokane is awesome the manager Lisa and employee Gabe went above and beyond to make a bad experience right highly recommend this uhaul

Jeremy Clarke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn Agee  |  Online Move In 
Rating:
5.0

Staff is completely accomodating.

Lawrence Waters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Smith  |  First Impressions 
Rating:
4.0

24 hours would be nice?

Herald Thompson  |  First Impressions 
Rating:
5.0

Ryan is really nice with great customer service. I’m really happy I had a previous bad experience with Nicole from the Sprague location. So I didn’t know how thing would go, so thank.

CORINNA Prouty  |  First Impressions 
Rating:
5.0

Gene is great. He was the only person we ever saw working the counter and outside with all the trailers. New Storage facility was nice and the overall location is convenient.

Erica Northam  |  Overall Experience 
Rating:
5.0

Staff was great and helpful

Mark Taylor  |  Overall Experience 
No reviews have been submitted for this location.

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