Customer Reviews for U-Haul Storage of West Hazleton

631 reviews

525 Susquehanna Blvd   Hazle Township, PA 18202

(570) 455-7040

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(570) 455-7040

525 Susquehanna Blvd
Hazle Township, PA 18202

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Propane pay at pump
  • 24 hour customer return
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff was friendly, helpful and answered all my questions.

Robert weeks 
Rating:
5.0

Nice friendly customer service, clean vehicle.

Abigail Marcelo 
Rating:
5.0

Great service. Friendly and helpful installer.

David Stank 
Rating:
5.0

Customer did not leave a comment.

jeslyn rodriguez 
Rating:
5.0

Friendly staff

HELEN HOUSER  |  First Impressions 
Rating:
5.0

Places for customers to park..while renting..truck..

Richard Sallo 
Rating:
5.0

Great service!

Sarah Mayersky 
Rating:
5.0

Customer did not leave a comment.

Dennis Eaton 
Rating:
5.0

Customer did not leave a comment.

Andres Ramirez 
Rating:
5.0

Customer did not leave a comment.

Donald Peters 
Rating:
5.0

Customer did not leave a comment.

Evelisa Diaz 
Rating:
5.0

Customer did not leave a comment.

Matthew Keating 
Rating:
5.0

Thr management at this location was very ignorant and unprofessional

Samantha Celona 
Rating:
3.0

Customer service was horrible! The person was not professional at all and tried to make jokes about my requests!!! I didn’t offend him because I know what customer service is like and this person does not have it!!! Being sarcastic and not responding to my requests despite this being my first rental ever and might be the last. I hope Uhaul finds a way to make sure the staff is working towards a better experience for their customers

Manuel Crisostomo 
Rating:
5.0

Customer did not leave a comment.

trevor saunders 
Rating:
5.0

Customer did not leave a comment.

Jorge Garcia 
Rating:
5.0

Customer did not leave a comment.

John Kapish 
Rating:
3.0

Be more thorough and not so expensive.

DARWIN REYES QUEZADA 
Rating:
5.0

This location in clean and has a friendly and knowledgeable staff

BENJAMIN PUTNAM 
Rating:
5.0

Personal muy amable y atento 🙏🥰

alexander Vasquez 
Rating:
5.0

Customer did not leave a comment.

Geolisa Cuevas Medrano 
Rating:
5.0

Customer did not leave a comment.

Thomas Spishock 
Rating:
5.0

Customer did not leave a comment.

Vladimir Kaczmarczyk 
Rating:
3.0

Customer did not leave a comment.

Laura Lorenzo 
Rating:
5.0

Customer did not leave a comment.

lawrence Mumie 
Rating:
5.0

Customer did not leave a comment.

Agustin Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Alfred Lithgow 
Rating:
5.0

Service was a bit dry, guy seemed pissed at the world

Ramon Reyes 
Rating:
5.0

Staff was very nice and helpful!

KIM CADWELL  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Matthew Burton 
Rating:
5.0

Customer did not leave a comment.

DARWIN VARGAS-AQUINO  |  First Impressions 
Rating:
3.0

Manager was rude to the employee and to customer. Employee was very nice and informative.

Alisha Sanchez  |  Overall Experience 
Rating:
5.0

Staff were professional, courteous and easy to work with. Great team!

MICHAEL SAVINO 
Rating:
4.0

The only thing I didn't like is the unit is not pro rated I was done with the unit on the 1/10 / 24 and did not need to be out until the 1/16/24.

Jeffrey Bodnar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Lopez 
Rating:
5.0

Customer did not leave a comment.

RAFAEL PERALTA  |  First Impressions 
Rating:
5.0

Nothing

Francis Remak 
Rating:
5.0

Customer did not leave a comment.

Jeremy Miles 
Rating:
4.0

More lighting by the garage doors would be awesome especially since I did most of my moving during evening & night.

Tiffany kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie Campbell 
Rating:
5.0

Rus was awesome and so was the other person working there.

Angelo DeLorenzo 
Rating:
5.0

Customer did not leave a comment.

ROBERT MCLAUGHLIN 
Rating:
4.0

Customer did not leave a comment.

MATTHEW SCHUSTER 
Rating:
2.0

Customer did not leave a comment.

Amanda Corona 
Rating:
5.0

Mantener el excelente servicio y el un personal hable Español

Pedro Loveras 
Rating:
5.0

Customer did not leave a comment.

Sherry Chest 
Rating:
5.0

Customer did not leave a comment.

Sharon Luell-Laputka 
Rating:
3.0

Customer did not leave a comment.

rose Tula 
Rating:
3.0

We had a confirmed resveration thar was made weeks early and yet there was NO u haul at my original place.. i had to drive 22 miles away to get one... unacceptable And we use uhual quite a but for our business.. if this happens again we will be changing companies!

Timothy Waters 
Rating:
3.0

The truck I got felt and sounded like the engine wanted to be put down. It said easy ride on the side, but I felt every bump

Scott Pennington 
Rating:
5.0

While connecting the trailer .the "manager" and coworker saw my electrical connection needed an adapter he hooked me right up within minutes. Look forward to doing business with them again recommend to everyone..keep up the great service

Brian Miller 
Rating:
5.0

Customer did not leave a comment.

Robert Fass 
Rating:
4.0

After I picked up the truck the drop off location was changed twice.

phil Frank Chuff 
Rating:
4.0

Customer did not leave a comment.

Matthew Senick 
Rating:
5.0

Customer did not leave a comment.

Snezana Nikolic 
Rating:
4.0

Customer did not leave a comment.

Bernie Jespersen 
Rating:
5.0

I like the options in available storage unit sizes. Friendly staff and they have what you need for your storage needs.

Thairen Finley 
Rating:
5.0

Customer did not leave a comment.

jessica dea  |  First Impressions 
Rating:
4.0

Clear instructions the person took the dolly off the car and was polite and thanked me for my business.

JOHN WEZNER 
Rating:
3.0

Customer did not leave a comment.

jessica vargas 
Rating:
5.0

The truck itself was clean, however, the back tires looked and seemed as though they needed replacing. I had gotten stuck trying to back out of my driveway, which is dirt and gravel. Thank goodness for a neighbor who was able to get me out! Other than that, it was a good experience.

Wendy Dalton 
Rating:
5.0

Customer did not leave a comment.

latitia jackson  |  Overall Experience 
Rating:
5.0

Great service and had everything I was needing for my moving needs.

Thairen Finley 
Rating:
5.0

Customer did not leave a comment.

Timothy Huh 
Rating:
5.0

Customer did not leave a comment.

Anthony Macfarland 
Rating:
5.0

Customer did not leave a comment.

phillip bonafair 
Rating:
5.0

I'm very happy with the services provided by U-Haul and Jeff was very helpful, thank you!!!

ANGIE MARTINEZ JAQUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph Yanuzzi 
Rating:
5.0

3 years of bussiness with the W. Hazleton facility on 93 never gave me one problem, aced in a professional way and gave me a sense of security unrivaled by any other rental and storage facility.I would recommend them to anyone.

garland jackson 
Rating:
5.0

Customer did not leave a comment.

ANGIE MARTINEZ 
Rating:
5.0

Very helpful. The rental was very clean. Told us to make sure we took a picture of the gas gage which was important.

Gail Shaffer 
Rating:
5.0

Customer did not leave a comment.

DIANE NIELSEN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott Personette 
Rating:
5.0

Customer did not leave a comment.

Cindy krakovesky  |  First Impressions 
Rating:
5.0

The staff was quite friendly and had helped me with any questions I had. They have quite a bit of moving supplies options here at the 525 Susquehanna location. If you can't find what you need here to help move, then it probably doesn't exist. Lol I will be getting a moving truck soon as well.. Thank you guys.

Thairen Finley  |  First Impressions 
Rating:
5.0

Great costumer service!!

Pedro Bueso  |  Overall Experience 
Rating:
4.0

My main reason for leaving was the change in access hours to my unit. The contents of my storage were for a local nonprofit. With access hours on a Sunday only until 5pm and most Community events lasting past 5pm, I was prevented access to the storage unit. This is something for uhaul to consider in the future. It is extremely inconvenient. Staff was very polite and helpful otherwise.

Sherri Homanko  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shireyni Santos canelo 
Rating:
5.0

As for now everything is fine

Elizabeth Reyes 
Rating:
5.0

Trailer Brakes did not work

Daniel Humenick 
Rating:
5.0

Customer did not leave a comment.

Sixta Adames 
Rating:
5.0

The location was very clean. Staff was great. Not happy at all with the app. Misleading and confusing. Good thing my rental was during open hours. Staff handled great and while very busy. Well recommend without using the app.

Jim Kelshaw 
Rating:
5.0

Customer did not leave a comment.

Michael Scheer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Edgar Lopez 
Rating:
5.0

Very freindly and accomadating

Scott Hillpot  |  Online Move In 
Rating:
4.0

Very freindly and accomadating

Scott Hillpot 
Rating:
1.0

Customer did not leave a comment.

Jessica Shenyo  |  Overall Experience 
Rating:
3.0

Make sure the equipment is available and not make random charges

Colleen Cunningham 
Rating:
5.0

Grateful. Thanks.

Jordan Campolina 
Rating:
5.0

The whole team is always very friendly and helpful we rent trucks all over the country for work and this location is by far the best!!

Rich DeStefano 
Rating:
5.0

Pick up and drop off was very quick and easy. The staff were friendly. The van I rented only had 3,000 miles on it so I’m not sure how the rest of the equipment is.

Mike Montesrin 
Rating:
4.0

Customer did not leave a comment.

Paul Lipinski 
Rating:
4.0

Customer did not leave a comment.

Timothy Doddo 
Rating:
5.0

Customer did not leave a comment.

Roberik Perez 
Rating:
5.0

The truck was dirty, the check engine light was on. And the truck turned off on me twice while driving at night before I dropped it off. This happened in the middle of the road very late. I had to turn it on and off for it to get me to the location. The second time it happened I was stopped at a light. It just shut off. Terrible experience.

Liliana Mesa 
Rating:
5.0

Customer did not leave a comment.

James Skelley 
Rating:
5.0

Customer did not leave a comment.

Ralph Yanuzzi 
Rating:
4.0

Customer did not leave a comment.

Joy Albright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jaynell walls 
Rating:
5.0

Customer did not leave a comment.

Kirdianesca Pereyra 
Rating:
5.0

Customer did not leave a comment.

Lon Wilson 
Rating:
5.0

Very easy to book and pay online. Convenient location. Extremely helpful staff! Highly recommend.

CHRISTINE MCGOURTY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Omar Reyes 
Rating:
1.0

Customer did not leave a comment.

JUSTIN STARTZEL 
Rating:
5.0

Very courteous staff

HORACE DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Uca 
Rating:
5.0

Larger area to return rentals after hours.

Daniel Seddon 
Rating:
4.0

Customer did not leave a comment.

Dawn Daloia 
Rating:
5.0

Customer did not leave a comment.

john mcgee 
Rating:
1.0

Cost is way too high. Service was rude!!!!

Donald Galiano 
Rating:
1.0

Ya

Joseph McGarry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Gallagher 
Rating:
5.0

Customer did not leave a comment.

Eric Blickley 
Rating:
5.0

Customer did not leave a comment.

noris ladoo 
Rating:
5.0

Staff was great and very helpful.

David Golias 
Rating:
5.0

Customer did not leave a comment.

JUAN FERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Starke Moore 
Rating:
4.0

My only “complaint” is something not related to this unit and more or less out of UHauls control so I have nothing to really add. I’m a ditz and a total pain in the butt as a customer. I know I can be difficult but never once did any of the staff at this location make me feel like I was being difficult. They’re all great and I will continue to both use and refer your services.

Kristie Lywiski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed Cheese 
Rating:
1.0

Regards, I didn't like how the person who was there at the time treated me. We had a problem with communication because I don't know English. We went to pick up a trailer and when I went to hitch the trailer, I wanted him to turn off the trailer when the hitch point arrived. engine and I understood him and he said an ugly word to me in English I did not like that treatment at all I felt uncomfortable.

Alexandro Encarnacion Baez 
Rating:
4.0

I paid a few day ahead of pay date and then moved out on the pay date and now I can't get my money refunded so I just payed you for a month extra ..

danny voza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Lopez 
Rating:
5.0

Customer did not leave a comment.

Melissa Rogan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sean Rogan 
Rating:
4.0

Great freindly employees

Jennie Becker 
Rating:
4.0

Customer did not leave a comment.

pat fay  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jhoanna Pena  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Talaya Fox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thelma Opusuo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sympia Hunt  |  Overall Experience 
Rating:
4.0

Was a client for a few years. Always got questions answered and staff were always helpful. Thankyou

jason zapotosky  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joanne Boyle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

APRIL SEQUINOT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela Jimenez  |  Overall Experience 
Rating:
5.0

Thanks Russell very helpful and knowledgeable

THERESA RITZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas reimiller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro Bueso  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richie Lukatch  |  First Impressions 
Rating:
5.0

Russ and his staff were always helpful and courteous to do business with, professionals in every way. Really refreshing in a world where customer service is almost non-existent today. Don’t hesitate to use any of there services, they go above and beyond to accommodate your needs. Thank you guys for everything.

Thomas Doria  |  Overall Experience 
Rating:
3.0

I’m a little surprised I couldn’t have a prorated rent for my last month it’s a little expensive paying full price for a week and half

Christina Reph  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sam Cajevic  |  Overall Experience 
Rating:
3.0

I’ve never been treated more poorly by a customer service representative. I asked a question and was made to feel like I was an idiot. Sadly the individual waiting on me was the store’s manager. If he treats customers poorly in front of his staff, then I could only imagine that his staff will follow his lead!

JENNIFER ROCKOVICH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fedwin De Jesus Rey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christina pacelli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon Yanac  |  First Impressions 
Rating:
5.0

It’s the most good and clean store facility and office of Hujul I ever see 🤩

ANA CIPRIAN-CONSTANZO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christian texeira  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

krystina rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie Savalle  |  Overall Experience 
Rating:
3.0

I flew in from California and left my key at home. I was coming to get my things. They made me call a locksmith and I had to pay $175 to get my lock cut off. I think that is unprofessional and rude. I had my id so they knew it was me. I’ve had storages before and they cut my lock off. The price was great but I will never rent there again at that location!

BRANDI BEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANE NIELSEN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RACQUEL BROBST  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie Betz  |  First Impressions 
Rating:
5.0

Very friendly and great customer service. It was fast.

Sympia Hunt  |  First Impressions 
Rating:
5.0

Great place to keep my stuff!

Susan Henson  |  Overall Experience 
Rating:
5.0

I recommend U-Haul Storage Facility to everybody. Think ones* U-HAUL all in one ( provides,solves, facilitates. Help your self your self! . Believe me youll save time and $ . Just you and UHaul . Every ones excuses are not necessary. Just Uhual....

Jhon Grullon  |  Overall Experience 
Rating:
5.0

Associate was friendly and knowledgeable

Melissa Rogan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james furmanchin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michael wertman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnathon Simpson  |  Overall Experience 
Rating:
5.0

The facility was clean. Security was adequate. Staff were always helpful, whether in person or on the phone.

Robert Leggo  |  Overall Experience 
Rating:
4.0

Thanks for being there in my time of need

ann demauro  |  First Impressions 
Rating:
4.0

Simple, easy and secured

benjamin adu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary rose  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonard Jurewicz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MarieJuliane Luchi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Vanblargan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly-anne DeAngelis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Major  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Zientek  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TAMMY NEFF  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

george reimiller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sam Cajevic  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

pat wilkinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER BELUSKO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Coon  |  First Impressions 
Rating:
3.0

The owner had a very bad attitude he has to many people needing his product and he needs an adjustment as an owner. He is a bad representative for U Haul

Mark Menghini  |  Overall Experience 
Rating:
1.0

When i told the worker i had mold on my things from a water leak he told me that basically i can make a claim but they most likely not going to do anything due to it being a outside storage unit . I paid for insurance for basically no reason and it makes no sense on making a claim if it goes back to him anyways and him waste my time . Never again will use Uhaul west Hazleton

Megan Caraballo  |  Overall Experience 
Rating:
5.0

Excellent facility, friendly staff. Secure, clean, affordable.

Paul Barnes  |  Overall Experience 
Rating:
5.0

I got the new trainee when checking in. The process was a bit slower than the last time but he was learning. The manager training him was very kind and patient with him and super super polite to me. The staff at the location were absolutely wonderful. Will continue to chose this location for the service alone.

KRISTIAN LYWISKI  |  First Impressions 
Rating:
5.0

They were helpful and friendly at check-in. Saw the manager on the lot as we were loading. Stopped to talk to us and make sure everything was good with our locker. Made us feel welcome. And mad eus feel like our stuff would be protected.

Congetta Mulligan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mellisa Erickson  |  Overall Experience 
Rating:
5.0

Both store has very friendly and helpful stuff the one near to the mall in hazleton they are awesome they explained everything about the storage to me. Thanks a lot guys 👍🏾

Elias DeLeon  |  First Impressions 
Rating:
5.0

Staff was especially friendly and helpful. Facility is clean and well secured.

Paul Barnes  |  First Impressions 
Rating:
5.0

Very clean professional I would recommend it

Clemence Redenski  |  Overall Experience 
Rating:
2.0

I set everything up the day before to have an outside unit when I got there I was told that I had an inside unit and oh well there’s nothing else available and the person that took care of me was really rude and at some point even had me tearing up I had to get my daughter to come in here because he was just very ignorant

Tracy Morey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROLINA POZO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lizette Rodriguez   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

felix Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Souders  |  First Impressions 
Rating:
3.0

The man working behind the desk was a bit aggressive

SHANE ROSS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john mackenzie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane Matusick  |  First Impressions 
Rating:
5.0

Muy amable la joven que me atendió y muy profesional como se portó y muy simpática

julio cesar  |  First Impressions 
Rating:
5.0

I only say excellent for this location and staff only.They are probably the only U-Haul I'll ever use again.Ive been to many and had horrible experiences this year with trucks,trailers,and employees.However everything I've done at this location was fast, simple,and helpful.Would definitely return.

JOSEPH AINSLIE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula Alleyne  |  First Impressions 
Rating:
5.0

Not at this time

Clemence Redenski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BARTENOPE  |  First Impressions 
Rating:
3.0

The door’s lock was very hard to move . Also, please take care of the snow at least the one that is close to the entrance of each unit , it’s difficult to put the belongings inside the storage when big pieces of ice is blocking the entrance.

AnaMaria Saenz  |  First Impressions 
Rating:
5.0

Helpful staff. Very easy to set up.

Adrian Warner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ashley Bloom  |  First Impressions 
Rating:
1.0

Facility is wide open, no gate or anything to keep anyone who isn't renting a unit out of the rented unit area. It's also not well lit, so we only went to our unit during daylight. No office staff on property any time we visited or called. When we had to do anything in person, we had to drive to the office in Hazleton. We originally had two units (c-27 and c-29), and once we consolidated down to one unit and emptied c-29, office rented out our full unit (c-27) to someone else, even though we had notified office via email that we were done renting c-29 only. We have just emptied our remaining unit yesterday, and at least three items that we have found so far have mold on them, including an antique wooden dining room table. There is apparently mold growing on one of the walls of the unit. Facility is not well plowed when it snows. Oftentimes there would be trash/debris left outside near our unit and it would still be there weeks later. At one point, the unit directly next to ours looked like it had been broken into - no lock and the sliding handle where the lock attaches was sitting on the ground in front of the unit (I called the Hazleton office to notify them of the damage on the unit next to ours). Tried to call the facility's office three times yesterday and was unable to leave a message. Each time I called, uhaul customer service center picked up and twice they dropped my call when they attempted to transfer me. This is the fourth storage unit facility that I've rented from (one in CT and two in NV previously), and this one has definitely been the worst experience I've had. Every other storage unit had gated entry via pass code and a regularly staffed office.

Carolyn Taggart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH AINSLIE  |  First Impressions 
Rating:
1.0

The staff is rude in the office and then nobody can ever help with anything jn customer service even when you call, unbelievable .

Rovison Nunez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kryslyn Postupack  |  Overall Experience 
Rating:
5.0

After a long 26 hr drive from one state to another the staff helped with as much as they did and made my life so much easier !

Megan Caraballo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Leggo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayla Balukonis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Bonet  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yara castro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth Viecek  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vilmarie Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan ciotola  |  Overall Experience 
Rating:
5.0

Gentleman at counter was very courteous and helpful. Explained everything and made I understood the contract.

Sally gilbert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan ciotola  |  First Impressions 
Rating:
2.0

Office personnel is so Unhelpful if you happen to get someone on the phone.. They are on top of you for payment but other than that don’t try to contact them. I informed the office and the 800 uhaul number when I was moving in advance. The date was a week before my month was over. The agent I spoke to on the 800 number said she would follow up with an email stating I was moving out to the general manager of the facility. I still got charged for the following month. Called the office many times but or course no answer ! Called the 800 number and they promised me I would have my money back in my account before 72 hours. Well guess what, still no refund! Now I have to waste more time calling my bank to dispute the charge even with all the emails and phone calls that were sent. Totally unacceptable! They have no problem charging you late fees but what about holding onto money that doesn’t belong to them? Think twice before you store here.

Sophia Saffos  |  Overall Experience 
Rating:
3.0

I moved out in mid July. I notified them and they still send me bills. No one ever answers the phone at the local office. Thank you

Keith York  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Duane Hallenbeck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles calise  |  First Impressions 
Rating:
5.0

Matt was very helpful, lots of moving/storage supplies.

Duane Hallenbeck  |  First Impressions 
Rating:
4.0

Utility work on the property sometimes made it difficult to access the unit. I am sure access will be fine once the work is completed. Had water on the floor of the unit after a hard rain. Reported the rain issue and it was noted on the return paperwork.

Dennis Dettmer  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

david butcher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ashley arrington  |  First Impressions 
Rating:
2.0

first year was good when the front office was open it was kept clean ,but , the second year when the front office was closed and nobody was a round people just tossed stuff they didn't want any where they wanted .

Jeffrey Farkus  |  Overall Experience 
Rating:
5.0

Very nice

Kayla Balukonis  |  First Impressions 
Rating:
2.0

Staff at the u-hual were not professionals and rude. They did not knew about the storage deals, free locks and one month free plus the one way back free truck rental.

juan pasten  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

krystal pfleiderer  |  First Impressions 
Rating:
5.0

From my initial move, to the storage of my belongings, I simply could not have asked for a better experience from U-Haul Storage. ( : However, on Sept 26, 2020, moving out of my storage unit, was far from well. I had secured a reservation, with Hazleton U-Haul, days prior to that scheduled move out date. Also, I had indicated that my account not be charged for October's rent, being I would be moved out prior to Oct 2 ( when I would be billed monthly ). Upon arrival that morning, to pick up my moving van, I was informed that my reservation had been cancelled, therefore leaving me with no rental available. I also was given no valid explanation as to why my reservation had been cancelled/removed. Thankfully, this was resolved, despite no offered help from Hazleton staffing, as I was fortunate enough to have secured a moving van through your U-Haul Rental at Forest Hill Inn, for that same day. Your employee was a true gentlemen & went above to aid my situation. Instinct made me re-call Hazleton U-Haul that Monday, to verify that I was taken out your billing system for the month of October. Thankfully, I had called because I had not been dismissed with that scheduled " move out date. " Over the phone, I was then able to proceed with dismissing myself, before the next months rent processed, yet it was the simplicity of the matter, that had I not called, a rent fee would have reflected upon my account. Thank you for your understanding in this matter. If you have any further questions, I can be reached at (570)-956-9024.

Jillian Palermo  |  Overall Experience 
Rating:
5.0

Great storage facility, very helpful staff. A plus.

Thomas Doria  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

maryann reyes  |  Overall Experience 
Rating:
1.0

One of the worst experiences I’ve ever had. I reserved and paid for a unit that was locked. I’m not sure if it was rented or uhual didn’t bother taking the locks off. Rude and unhelpful staff at hazleton. They didn’t care we had a 15 ft uhaul truck full and no where to put it. I would never recommend hazleton uhaul to anyone. I have to move twice now because of this and will be using penske even though it costs more. I will say good things about uhaul customer service as they were kind and helpful as well as the general manager who called me.

Thomas Bonner  |  Overall Experience 
Rating:
5.0

Good!

hector villamarin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

angela luna  |  Overall Experience 
Rating:
3.0

I reserved a truck on sunday and asked for the storage unit. Staff told me that they dont work with the suquhanna Blvd. So I waste a day waiting for nothing which monday I went to the storage place and they have a sign saying to contact the u-haul in broad street. I went to the broad street one and the manager did my reservation. At the end I ended up paying 2 days for my uhual truck when I could have just used 1 day instead.

juan pasten  |  First Impressions 
Rating:
4.0

Hello! Good service. I wish the storage was clean. It had a lot of dust, it was dirty. Best regards AL

angela luna  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christen Davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DOLORES MILAZZO  |  Online Move In 
Rating:
5.0

The storage facility in West Hazleton is amazingly clean and well maintained.

Timothy Calarco  |  First Impressions 
Rating:
5.0

Easy , nice.

carlos valdez  |  First Impressions 
Rating:
3.0

Overall time while renting was good.Had issue closing unit.Closed unit on 11/09 and have been receiving late notices for two months for unpaid rent due to staff miscommunication on matter.

Jonathan Longo  |  Overall Experience 
Rating:
5.0

Professionalism to the highest extent. Caring is such an old idea, yet U-Haul Storage made it seem brand new!

Jillian Palermo  |  First Impressions 
Rating:
5.0

No problems. Room was clean. Drive right up, drop it off. Great

Michael Mehalshick  |  First Impressions 
Rating:
5.0

Very pleased. Clean unit. Staff friendly.

rita ann deeb  |  Overall Experience 
Rating:
5.0

No complaints

johnathan david  |  Overall Experience 
Rating:
5.0

Great customer service

Peter Rogers  |  First Impressions 
Rating:
5.0

Very accommodating very helpful. John was very courteous and professional

geralyn kennedy  |  Overall Experience 
Rating:
5.0

John is terrific and very helpful he tries to accommodate all your needs and explains everything perfectly Units r very clean

cathy guydish  |  First Impressions 
Rating:
5.0

The property manager John, is great and does an awesome job. It’s Very comforting to know that your stored items are safe.

thomas murray  |  First Impressions 
Rating:
4.0

Friendly and helpful gentleman in the office Space is clean and lock was provided Thank you

bertha schulz  |  First Impressions 
Rating:
5.0

John at the storage units is a genuine nice guy and a pleasure to work with

Mary Sweeney  |  First Impressions 
No reviews have been submitted for this location.

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