Customer Reviews for U-Haul Storage of West Hazleton

Rating:

5.0

The 24/7 return through the app, it is difficult to do it.

Rating:

5.0

Used the mobile app to reserve and pickup rental. Worked well and the employees were very helpful alsi! App made everything nice and easy. Would definitely reserve with Uhaul again for any moving needs in the future!

Rating:

3.0

You need to rent trucks that are in good working order. The truck we rented leaked into the cab from 10 hours of rain. It's not fun having a wet shoulder for 10 hours. Plus the truck had starter or alternator issues. Then when I turned in the truck, I was told I was 20,000 miles over my contract which is physically impossible. Filed dispute, waiting for resolution.

Rating:

5.0

The truck I was provided was not the one on the contract. It has some difficulty with traction as well as being very hard on gas. It seemed as if the transition was slipping. Had no pull. We had a tremendous amount of ran and it was as if I was driving on ice. No traction on the tires. But other than that it was fine.

Rating:

5.0

I am a very frequent user of Uhaul and I ALWAYS use this Uhaul dealer as they consistently offer me kind and courteous service and always go out of their way ro accommodate me. I have never had a bad experience in several years of service. I go to this dealer even though there is another closer to me. I know I can rely on them to help me out; the vehicles are all top-notch and in great condition!! Thank you to everyone!!

Rating:

5.0

Very efficient!

Rating:

5.0

Perfect 👌

Rating:

5.0

Staff was friendly, helpful and answered all my questions.

Rating:

5.0

Nice friendly customer service, clean vehicle.

Rating:

5.0

Great service. Friendly and helpful installer.

Rating:

5.0

Friendly staff

Rating:

5.0

Places for customers to park..while renting..truck..

Rating:

5.0

Great service!

Rating:

5.0

Thr management at this location was very ignorant and unprofessional

Rating:

3.0

Customer service was horrible! The person was not professional at all and tried to make jokes about my requests!!! I didn’t offend him because I know what customer service is like and this person does not have it!!! Being sarcastic and not responding to my requests despite this being my first rental ever and might be the last. I hope Uhaul finds a way to make sure the staff is working towards a better experience for their customers

Rating:

3.0

Be more thorough and not so expensive.

Rating:

5.0

This location in clean and has a friendly and knowledgeable staff

Rating:

5.0

Personal muy amable y atento 🙏🥰

Rating:

5.0

Service was a bit dry, guy seemed pissed at the world

Rating:

5.0

Staff was very nice and helpful!

Rating:

3.0

Manager was rude to the employee and to customer. Employee was very nice and informative.

Rating:

5.0

Staff were professional, courteous and easy to work with. Great team!

Rating:

4.0

The only thing I didn't like is the unit is not pro rated I was done with the unit on the 1/10 / 24 and did not need to be out until the 1/16/24.

Rating:

5.0

Nothing

Rating:

4.0

More lighting by the garage doors would be awesome especially since I did most of my moving during evening & night.

Rating:

5.0

Rus was awesome and so was the other person working there.

Rating:

5.0

Mantener el excelente servicio y el un personal hable Español

Rating:

3.0

We had a confirmed resveration thar was made weeks early and yet there was NO u haul at my original place.. i had to drive 22 miles away to get one... unacceptable And we use uhual quite a but for our business.. if this happens again we will be changing companies!

Rating:

3.0

The truck I got felt and sounded like the engine wanted to be put down. It said easy ride on the side, but I felt every bump

Rating:

5.0

While connecting the trailer .the "manager" and coworker saw my electrical connection needed an adapter he hooked me right up within minutes. Look forward to doing business with them again recommend to everyone..keep up the great service

Rating:

4.0

After I picked up the truck the drop off location was changed twice.

Rating:

5.0

I like the options in available storage unit sizes. Friendly staff and they have what you need for your storage needs.

Rating:

4.0

Clear instructions the person took the dolly off the car and was polite and thanked me for my business.

Rating:

5.0

The truck itself was clean, however, the back tires looked and seemed as though they needed replacing. I had gotten stuck trying to back out of my driveway, which is dirt and gravel. Thank goodness for a neighbor who was able to get me out! Other than that, it was a good experience.

Rating:

5.0

Great service and had everything I was needing for my moving needs.

Rating:

5.0

I'm very happy with the services provided by U-Haul and Jeff was very helpful, thank you!!!

Rating:

5.0

3 years of bussiness with the W. Hazleton facility on 93 never gave me one problem, aced in a professional way and gave me a sense of security unrivaled by any other rental and storage facility.I would recommend them to anyone.

Rating:

5.0

Very helpful. The rental was very clean. Told us to make sure we took a picture of the gas gage which was important.

Rating:

5.0

The staff was quite friendly and had helped me with any questions I had. They have quite a bit of moving supplies options here at the 525 Susquehanna location. If you can't find what you need here to help move, then it probably doesn't exist. Lol I will be getting a moving truck soon as well.. Thank you guys.

Rating:

5.0

Great costumer service!!

Rating:

4.0

My main reason for leaving was the change in access hours to my unit. The contents of my storage were for a local nonprofit. With access hours on a Sunday only until 5pm and most Community events lasting past 5pm, I was prevented access to the storage unit. This is something for uhaul to consider in the future. It is extremely inconvenient. Staff was very polite and helpful otherwise.

Rating:

5.0

As for now everything is fine

Rating:

5.0

Trailer Brakes did not work

Rating:

5.0

The location was very clean. Staff was great. Not happy at all with the app. Misleading and confusing. Good thing my rental was during open hours. Staff handled great and while very busy. Well recommend without using the app.

Rating:

5.0

Very freindly and accomadating

Rating:

4.0

Very freindly and accomadating

Rating:

3.0

Make sure the equipment is available and not make random charges

Rating:

5.0

Grateful. Thanks.

Rating:

5.0

The whole team is always very friendly and helpful we rent trucks all over the country for work and this location is by far the best!!

Rating:

5.0

Pick up and drop off was very quick and easy. The staff were friendly. The van I rented only had 3,000 miles on it so I’m not sure how the rest of the equipment is.

Rating:

5.0

The truck was dirty, the check engine light was on. And the truck turned off on me twice while driving at night before I dropped it off. This happened in the middle of the road very late. I had to turn it on and off for it to get me to the location. The second time it happened I was stopped at a light. It just shut off. Terrible experience.

Rating:

5.0

Very easy to book and pay online. Convenient location. Extremely helpful staff! Highly recommend.

Rating:

5.0

Very courteous staff

Rating:

5.0

Larger area to return rentals after hours.

Rating:

1.0

Ya

Rating:

4.0

My only “complaint” is something not related to this unit and more or less out of UHauls control so I have nothing to really add. I’m a ditz and a total pain in the butt as a customer. I know I can be difficult but never once did any of the staff at this location make me feel like I was being difficult. They’re all great and I will continue to both use and refer your services.

Rating:

4.0

I paid a few day ahead of pay date and then moved out on the pay date and now I can't get my money refunded so I just payed you for a month extra ..

Rating:

4.0

Was a client for a few years. Always got questions answered and staff were always helpful. Thankyou

Rating:

5.0

Thanks Russell very helpful and knowledgeable

Rating:

5.0

Russ and his staff were always helpful and courteous to do business with, professionals in every way. Really refreshing in a world where customer service is almost non-existent today. Don’t hesitate to use any of there services, they go above and beyond to accommodate your needs. Thank you guys for everything.

Rating:

3.0

I’m a little surprised I couldn’t have a prorated rent for my last month it’s a little expensive paying full price for a week and half

Rating:

3.0

I’ve never been treated more poorly by a customer service representative. I asked a question and was made to feel like I was an idiot. Sadly the individual waiting on me was the store’s manager. If he treats customers poorly in front of his staff, then I could only imagine that his staff will follow his lead!

Rating:

5.0

It’s the most good and clean store facility and office of Hujul I ever see 🤩

Rating:

3.0

I flew in from California and left my key at home. I was coming to get my things. They made me call a locksmith and I had to pay $175 to get my lock cut off. I think that is unprofessional and rude. I had my id so they knew it was me. I’ve had storages before and they cut my lock off. The price was great but I will never rent there again at that location!

Rating:

5.0

Very friendly and great customer service. It was fast.

Rating:

5.0

Great place to keep my stuff!

Rating:

5.0

I recommend U-Haul Storage Facility to everybody. Think ones* U-HAUL all in one ( provides,solves, facilitates. Help your self your self! . Believe me youll save time and $ . Just you and UHaul . Every ones excuses are not necessary. Just Uhual....

Rating:

5.0

Associate was friendly and knowledgeable

Rating:

5.0

The facility was clean. Security was adequate. Staff were always helpful, whether in person or on the phone.

Rating:

4.0

Thanks for being there in my time of need

Rating:

4.0

Simple, easy and secured

Rating:

3.0

The owner had a very bad attitude he has to many people needing his product and he needs an adjustment as an owner. He is a bad representative for U Haul

Rating:

1.0

When i told the worker i had mold on my things from a water leak he told me that basically i can make a claim but they most likely not going to do anything due to it being a outside storage unit . I paid for insurance for basically no reason and it makes no sense on making a claim if it goes back to him anyways and him waste my time . Never again will use Uhaul west Hazleton

Rating:

5.0

Excellent facility, friendly staff. Secure, clean, affordable.

Rating:

5.0

I got the new trainee when checking in. The process was a bit slower than the last time but he was learning. The manager training him was very kind and patient with him and super super polite to me. The staff at the location were absolutely wonderful. Will continue to chose this location for the service alone.

Rating:

5.0

They were helpful and friendly at check-in. Saw the manager on the lot as we were loading. Stopped to talk to us and make sure everything was good with our locker. Made us feel welcome. And mad eus feel like our stuff would be protected.

Rating:

5.0

Both store has very friendly and helpful stuff the one near to the mall in hazleton they are awesome they explained everything about the storage to me. Thanks a lot guys 👍🏾

Rating:

5.0

Staff was especially friendly and helpful. Facility is clean and well secured.

Rating:

5.0

Very clean professional I would recommend it

Rating:

2.0

I set everything up the day before to have an outside unit when I got there I was told that I had an inside unit and oh well there’s nothing else available and the person that took care of me was really rude and at some point even had me tearing up I had to get my daughter to come in here because he was just very ignorant

Rating:

3.0

The man working behind the desk was a bit aggressive

Rating:

5.0

Muy amable la joven que me atendió y muy profesional como se portó y muy simpática

Rating:

5.0

I only say excellent for this location and staff only.They are probably the only U-Haul I'll ever use again.Ive been to many and had horrible experiences this year with trucks,trailers,and employees.However everything I've done at this location was fast, simple,and helpful.Would definitely return.

Rating:

5.0

Not at this time

Rating:

3.0

The door’s lock was very hard to move . Also, please take care of the snow at least the one that is close to the entrance of each unit , it’s difficult to put the belongings inside the storage when big pieces of ice is blocking the entrance.

Rating:

5.0

Helpful staff. Very easy to set up.

Rating:

1.0

Facility is wide open, no gate or anything to keep anyone who isn't renting a unit out of the rented unit area. It's also not well lit, so we only went to our unit during daylight. No office staff on property any time we visited or called. When we had to do anything in person, we had to drive to the office in Hazleton. We originally had two units (c-27 and c-29), and once we consolidated down to one unit and emptied c-29, office rented out our full unit (c-27) to someone else, even though we had notified office via email that we were done renting c-29 only. We have just emptied our remaining unit yesterday, and at least three items that we have found so far have mold on them, including an antique wooden dining room table. There is apparently mold growing on one of the walls of the unit. Facility is not well plowed when it snows. Oftentimes there would be trash/debris left outside near our unit and it would still be there weeks later. At one point, the unit directly next to ours looked like it had been broken into - no lock and the sliding handle where the lock attaches was sitting on the ground in front of the unit (I called the Hazleton office to notify them of the damage on the unit next to ours). Tried to call the facility's office three times yesterday and was unable to leave a message. Each time I called, uhaul customer service center picked up and twice they dropped my call when they attempted to transfer me. This is the fourth storage unit facility that I've rented from (one in CT and two in NV previously), and this one has definitely been the worst experience I've had. Every other storage unit had gated entry via pass code and a regularly staffed office.

Rating:

1.0

The staff is rude in the office and then nobody can ever help with anything jn customer service even when you call, unbelievable .

Rating:

5.0

After a long 26 hr drive from one state to another the staff helped with as much as they did and made my life so much easier !

Rating:

5.0

Gentleman at counter was very courteous and helpful. Explained everything and made I understood the contract.

Rating:

2.0

Office personnel is so Unhelpful if you happen to get someone on the phone.. They are on top of you for payment but other than that don’t try to contact them. I informed the office and the 800 uhaul number when I was moving in advance. The date was a week before my month was over. The agent I spoke to on the 800 number said she would follow up with an email stating I was moving out to the general manager of the facility. I still got charged for the following month. Called the office many times but or course no answer ! Called the 800 number and they promised me I would have my money back in my account before 72 hours. Well guess what, still no refund! Now I have to waste more time calling my bank to dispute the charge even with all the emails and phone calls that were sent. Totally unacceptable! They have no problem charging you late fees but what about holding onto money that doesn’t belong to them? Think twice before you store here.

Rating:

3.0

I moved out in mid July. I notified them and they still send me bills. No one ever answers the phone at the local office. Thank you

Rating:

5.0

Matt was very helpful, lots of moving/storage supplies.

Rating:

4.0

Utility work on the property sometimes made it difficult to access the unit. I am sure access will be fine once the work is completed. Had water on the floor of the unit after a hard rain. Reported the rain issue and it was noted on the return paperwork.

Rating:

2.0

first year was good when the front office was open it was kept clean ,but , the second year when the front office was closed and nobody was a round people just tossed stuff they didn't want any where they wanted .

Rating:

5.0

Very nice

Rating:

2.0

Staff at the u-hual were not professionals and rude. They did not knew about the storage deals, free locks and one month free plus the one way back free truck rental.

Rating:

5.0

From my initial move, to the storage of my belongings, I simply could not have asked for a better experience from U-Haul Storage. ( : However, on Sept 26, 2020, moving out of my storage unit, was far from well. I had secured a reservation, with Hazleton U-Haul, days prior to that scheduled move out date. Also, I had indicated that my account not be charged for October's rent, being I would be moved out prior to Oct 2 ( when I would be billed monthly ). Upon arrival that morning, to pick up my moving van, I was informed that my reservation had been cancelled, therefore leaving me with no rental available. I also was given no valid explanation as to why my reservation had been cancelled/removed. Thankfully, this was resolved, despite no offered help from Hazleton staffing, as I was fortunate enough to have secured a moving van through your U-Haul Rental at Forest Hill Inn, for that same day. Your employee was a true gentlemen & went above to aid my situation. Instinct made me re-call Hazleton U-Haul that Monday, to verify that I was taken out your billing system for the month of October. Thankfully, I had called because I had not been dismissed with that scheduled " move out date. " Over the phone, I was then able to proceed with dismissing myself, before the next months rent processed, yet it was the simplicity of the matter, that had I not called, a rent fee would have reflected upon my account. Thank you for your understanding in this matter. If you have any further questions, I can be reached at (570)-956-9024.

Rating:

5.0

Great storage facility, very helpful staff. A plus.

Rating:

1.0

One of the worst experiences I’ve ever had. I reserved and paid for a unit that was locked. I’m not sure if it was rented or uhual didn’t bother taking the locks off. Rude and unhelpful staff at hazleton. They didn’t care we had a 15 ft uhaul truck full and no where to put it. I would never recommend hazleton uhaul to anyone. I have to move twice now because of this and will be using penske even though it costs more. I will say good things about uhaul customer service as they were kind and helpful as well as the general manager who called me.

Rating:

5.0

Good!

Rating:

3.0

I reserved a truck on sunday and asked for the storage unit. Staff told me that they dont work with the suquhanna Blvd. So I waste a day waiting for nothing which monday I went to the storage place and they have a sign saying to contact the u-haul in broad street. I went to the broad street one and the manager did my reservation. At the end I ended up paying 2 days for my uhual truck when I could have just used 1 day instead.

Rating:

4.0

Hello! Good service. I wish the storage was clean. It had a lot of dust, it was dirty. Best regards AL

Rating:

5.0

The storage facility in West Hazleton is amazingly clean and well maintained.

Rating:

5.0

Easy , nice.

Rating:

3.0

Overall time while renting was good.Had issue closing unit.Closed unit on 11/09 and have been receiving late notices for two months for unpaid rent due to staff miscommunication on matter.

Rating:

5.0

Professionalism to the highest extent. Caring is such an old idea, yet U-Haul Storage made it seem brand new!

Rating:

5.0

No problems. Room was clean. Drive right up, drop it off. Great

Rating:

5.0

Very pleased. Clean unit. Staff friendly.

Rating:

5.0

No complaints

Rating:

5.0

Great customer service

Rating:

5.0

Very accommodating very helpful. John was very courteous and professional

Rating:

5.0

John is terrific and very helpful he tries to accommodate all your needs and explains everything perfectly Units r very clean

Rating:

5.0

The property manager John, is great and does an awesome job. It’s Very comforting to know that your stored items are safe.

Rating:

4.0

Friendly and helpful gentleman in the office Space is clean and lock was provided Thank you