Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was friendly, helpful and answered all my questions.
Robert weeks
Rating:
5.0
Nice friendly customer service, clean vehicle.
Abigail Marcelo
Rating:
5.0
Great service. Friendly and helpful installer.
David Stank
Rating:
5.0
Customer did not leave a comment.
jeslyn rodriguez
Rating:
5.0
Friendly staff
HELEN HOUSER
|
First Impressions
Rating:
5.0
Places for customers to park..while renting..truck..
Richard Sallo
Rating:
5.0
Great service!
Sarah Mayersky
Rating:
5.0
Customer did not leave a comment.
Dennis Eaton
Rating:
5.0
Customer did not leave a comment.
Andres Ramirez
Rating:
5.0
Customer did not leave a comment.
Donald Peters
Rating:
5.0
Customer did not leave a comment.
Evelisa Diaz
Rating:
5.0
Customer did not leave a comment.
Matthew Keating
Rating:
5.0
Thr management at this location was very ignorant and unprofessional
Samantha Celona
Rating:
3.0
Customer service was horrible! The person was not professional at all and tried to make jokes about my requests!!! I didn’t offend him because I know what customer service is like and this person does not have it!!! Being sarcastic and not responding to my requests despite this being my first rental ever and might be the last. I hope Uhaul finds a way to make sure the staff is working towards a better experience for their customers
Manuel Crisostomo
Rating:
5.0
Customer did not leave a comment.
trevor saunders
Rating:
5.0
Customer did not leave a comment.
Jorge Garcia
Rating:
5.0
Customer did not leave a comment.
John Kapish
Rating:
3.0
Be more thorough and not so expensive.
DARWIN REYES QUEZADA
Rating:
5.0
This location in clean and has a friendly and knowledgeable staff
BENJAMIN PUTNAM
Rating:
5.0
Personal muy amable y atento 🙏🥰
alexander Vasquez
Rating:
5.0
Customer did not leave a comment.
Geolisa Cuevas Medrano
Rating:
5.0
Customer did not leave a comment.
Thomas Spishock
Rating:
5.0
Customer did not leave a comment.
Vladimir Kaczmarczyk
Rating:
3.0
Customer did not leave a comment.
Laura Lorenzo
Rating:
5.0
Customer did not leave a comment.
lawrence Mumie
Rating:
5.0
Customer did not leave a comment.
Agustin Rodriguez
Rating:
5.0
Customer did not leave a comment.
Alfred Lithgow
Rating:
5.0
Service was a bit dry, guy seemed pissed at the world
Ramon Reyes
Rating:
5.0
Staff was very nice and helpful!
KIM CADWELL
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Matthew Burton
Rating:
5.0
Customer did not leave a comment.
DARWIN VARGAS-AQUINO
|
First Impressions
Rating:
3.0
Manager was rude to the employee and to customer. Employee was very nice and informative.
Alisha Sanchez
|
Overall Experience
Rating:
5.0
Staff were professional, courteous and easy to work with. Great team!
MICHAEL SAVINO
Rating:
4.0
The only thing I didn't like is the unit is not pro rated I was done with the unit on the 1/10 / 24 and did not need to be out until the 1/16/24.
Jeffrey Bodnar
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Douglas Lopez
Rating:
5.0
Customer did not leave a comment.
RAFAEL PERALTA
|
First Impressions
Rating:
5.0
Nothing
Francis Remak
Rating:
5.0
Customer did not leave a comment.
Jeremy Miles
Rating:
4.0
More lighting by the garage doors would be awesome especially since I did most of my moving during evening & night.
Tiffany kelly
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Connie Campbell
Rating:
5.0
Rus was awesome and so was the other person working there.
Angelo DeLorenzo
Rating:
5.0
Customer did not leave a comment.
ROBERT MCLAUGHLIN
Rating:
4.0
Customer did not leave a comment.
MATTHEW SCHUSTER
Rating:
2.0
Customer did not leave a comment.
Amanda Corona
Rating:
5.0
Mantener el excelente servicio y el un personal hable Español
Pedro Loveras
Rating:
5.0
Customer did not leave a comment.
Sherry Chest
Rating:
5.0
Customer did not leave a comment.
Sharon Luell-Laputka
Rating:
3.0
Customer did not leave a comment.
rose Tula
Rating:
3.0
We had a confirmed resveration thar was made weeks early and yet there was NO u haul at my original place.. i had to drive 22 miles away to get one... unacceptable
And we use uhual quite a but for our business.. if this happens again we will be changing companies!
Timothy Waters
Rating:
3.0
The truck I got felt and sounded like the engine wanted to be put down. It said easy ride on the side, but I felt every bump
Scott Pennington
Rating:
5.0
While connecting the trailer .the "manager" and coworker saw my electrical connection needed an adapter he hooked me right up within minutes. Look forward to doing business with them again recommend to everyone..keep up the great service
Brian Miller
Rating:
5.0
Customer did not leave a comment.
Robert Fass
Rating:
4.0
After I picked up the truck the drop off location was changed twice.
phil Frank Chuff
Rating:
4.0
Customer did not leave a comment.
Matthew Senick
Rating:
5.0
Customer did not leave a comment.
Snezana Nikolic
Rating:
4.0
Customer did not leave a comment.
Bernie Jespersen
Rating:
5.0
I like the options in available storage unit sizes. Friendly staff and they have what you need for your storage needs.
Thairen Finley
Rating:
5.0
Customer did not leave a comment.
jessica dea
|
First Impressions
Rating:
4.0
Clear instructions the person took the dolly off the car and was polite and thanked me for my business.
JOHN WEZNER
Rating:
3.0
Customer did not leave a comment.
jessica vargas
Rating:
5.0
The truck itself was clean, however, the back tires looked and seemed as though they needed replacing. I had gotten stuck trying to back out of my driveway, which is dirt and gravel. Thank goodness for a neighbor who was able to get me out! Other than that, it was a good experience.
Wendy Dalton
Rating:
5.0
Customer did not leave a comment.
latitia jackson
|
Overall Experience
Rating:
5.0
Great service and had everything I was needing for my moving needs.
Thairen Finley
Rating:
5.0
Customer did not leave a comment.
Timothy Huh
Rating:
5.0
Customer did not leave a comment.
Anthony Macfarland
Rating:
5.0
Customer did not leave a comment.
phillip bonafair
Rating:
5.0
I'm very happy with the services provided by U-Haul and Jeff was very helpful, thank you!!!
ANGIE MARTINEZ JAQUEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ralph Yanuzzi
Rating:
5.0
3 years of bussiness with the W. Hazleton facility on 93 never gave me one problem, aced in a professional way and gave me a sense of security unrivaled by any other rental and storage facility.I would recommend them to anyone.
garland jackson
Rating:
5.0
Customer did not leave a comment.
ANGIE MARTINEZ
Rating:
5.0
Very helpful. The rental was very clean. Told us to make sure we took a picture of the gas gage which was important.
Gail Shaffer
Rating:
5.0
Customer did not leave a comment.
DIANE NIELSEN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Scott Personette
Rating:
5.0
Customer did not leave a comment.
Cindy krakovesky
|
First Impressions
Rating:
5.0
The staff was quite friendly and had helped me with any questions I had. They have quite a bit of moving supplies options here at the 525 Susquehanna location. If you can't find what you need here to help move, then it probably doesn't exist. Lol I will be getting a moving truck soon as well.. Thank you guys.
Thairen Finley
|
First Impressions
Rating:
5.0
Great costumer service!!
Pedro Bueso
|
Overall Experience
Rating:
4.0
My main reason for leaving was the change in access hours to my unit. The contents of my storage were for a local nonprofit. With access hours on a Sunday only until 5pm and most Community events lasting past 5pm, I was prevented access to the storage unit. This is something for uhaul to consider in the future. It is extremely inconvenient. Staff was very polite and helpful otherwise.
Sherri Homanko
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shireyni Santos canelo
Rating:
5.0
As for now everything is fine
Elizabeth Reyes
Rating:
5.0
Trailer Brakes did not work
Daniel Humenick
Rating:
5.0
Customer did not leave a comment.
Sixta Adames
Rating:
5.0
The location was very clean. Staff was great. Not happy at all with the app. Misleading and confusing. Good thing my rental was during open hours. Staff handled great and while very busy. Well recommend without using the app.
Jim Kelshaw
Rating:
5.0
Customer did not leave a comment.
Michael Scheer
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Edgar Lopez
Rating:
5.0
Very freindly and accomadating
Scott Hillpot
|
Online Move In
Rating:
4.0
Very freindly and accomadating
Scott Hillpot
Rating:
1.0
Customer did not leave a comment.
Jessica Shenyo
|
Overall Experience
Rating:
3.0
Make sure the equipment is available and not make random charges
Colleen Cunningham
Rating:
5.0
Grateful. Thanks.
Jordan Campolina
Rating:
5.0
The whole team is always very friendly and helpful we rent trucks all over the country for work and this location is by far the best!!
Rich DeStefano
Rating:
5.0
Pick up and drop off was very quick and easy. The staff were friendly. The van I rented only had 3,000 miles on it so I’m not sure how the rest of the equipment is.
Mike Montesrin
Rating:
4.0
Customer did not leave a comment.
Paul Lipinski
Rating:
4.0
Customer did not leave a comment.
Timothy Doddo
Rating:
5.0
Customer did not leave a comment.
Roberik Perez
Rating:
5.0
The truck was dirty, the check engine light was on. And the truck turned off on me twice while driving at night before I dropped it off. This happened in the middle of the road very late. I had to turn it on and off for it to get me to the location. The second time it happened I was stopped at a light. It just shut off. Terrible experience.
Liliana Mesa
Rating:
5.0
Customer did not leave a comment.
James Skelley
Rating:
5.0
Customer did not leave a comment.
Ralph Yanuzzi
Rating:
4.0
Customer did not leave a comment.
Joy Albright
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jaynell walls
Rating:
5.0
Customer did not leave a comment.
Kirdianesca Pereyra
Rating:
5.0
Customer did not leave a comment.
Lon Wilson
Rating:
5.0
Very easy to book and pay online. Convenient location. Extremely helpful staff! Highly recommend.
CHRISTINE MCGOURTY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Omar Reyes
Rating:
1.0
Customer did not leave a comment.
JUSTIN STARTZEL
Rating:
5.0
Very courteous staff
HORACE DAVIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Uca
Rating:
5.0
Larger area to return rentals after hours.
Daniel Seddon
Rating:
4.0
Customer did not leave a comment.
Dawn Daloia
Rating:
5.0
Customer did not leave a comment.
john mcgee
Rating:
1.0
Cost is way too high. Service was rude!!!!
Donald Galiano
Rating:
1.0
Ya
Joseph McGarry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diane Gallagher
Rating:
5.0
Customer did not leave a comment.
Eric Blickley
Rating:
5.0
Customer did not leave a comment.
noris ladoo
Rating:
5.0
Staff was great and very helpful.
David Golias
Rating:
5.0
Customer did not leave a comment.
JUAN FERNANDEZ
Rating:
5.0
Customer did not leave a comment.
Starke Moore
Rating:
4.0
My only “complaint” is something not related to this unit and more or less out of UHauls control so I have nothing to really add. I’m a ditz and a total pain in the butt as a customer. I know I can be difficult but never once did any of the staff at this location make me feel like I was being difficult. They’re all great and I will continue to both use and refer your services.
Kristie Lywiski
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ed Cheese
Rating:
1.0
Regards, I didn't like how the person who was there at the time treated me. We had a problem with communication because I don't know English. We went to pick up a trailer and when I went to hitch the trailer, I wanted him to turn off the trailer when the hitch point arrived. engine and I understood him and he said an ugly word to me in English I did not like that treatment at all I felt uncomfortable.
Alexandro Encarnacion Baez
Rating:
4.0
I paid a few day ahead of pay date and then moved out on the pay date and now I can't get my money refunded so I just payed you for a month extra ..
danny voza
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Douglas Lopez
Rating:
5.0
Customer did not leave a comment.
Melissa Rogan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sean Rogan
Rating:
4.0
Great freindly employees
Jennie Becker
Rating:
4.0
Customer did not leave a comment.
pat fay
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jhoanna Pena
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Talaya Fox
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thelma Opusuo
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sympia Hunt
|
Overall Experience
Rating:
4.0
Was a client for a few years. Always got questions answered and staff were always helpful. Thankyou
jason zapotosky
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joanne Boyle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
APRIL SEQUINOT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pamela Jimenez
|
Overall Experience
Rating:
5.0
Thanks Russell very helpful and knowledgeable
THERESA RITZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas reimiller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pedro Bueso
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Richie Lukatch
|
First Impressions
Rating:
5.0
Russ and his staff were always helpful and courteous to do business with, professionals in every way. Really refreshing in a world where customer service is almost non-existent today. Don’t hesitate to use any of there services, they go above and beyond to accommodate your needs. Thank you guys for everything.
Thomas Doria
|
Overall Experience
Rating:
3.0
I’m a little surprised I couldn’t have a prorated rent for my last month it’s a little expensive paying full price for a week and half
Christina Reph
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sam Cajevic
|
Overall Experience
Rating:
3.0
I’ve never been treated more poorly by a customer service representative. I asked a question and was made to feel like I was an idiot. Sadly the individual waiting on me was the store’s manager. If he treats customers poorly in front of his staff, then I could only imagine that his staff will follow his lead!
JENNIFER ROCKOVICH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Fedwin De Jesus Rey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
christina pacelli
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shannon Yanac
|
First Impressions
Rating:
5.0
It’s the most good and clean store facility and office of Hujul I ever see 🤩
ANA CIPRIAN-CONSTANZO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christian texeira
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
krystina rivera
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julie Savalle
|
Overall Experience
Rating:
3.0
I flew in from California and left my key at home. I was coming to get my things. They made me call a locksmith and I had to pay $175 to get my lock cut off. I think that is unprofessional and rude. I had my id so they knew it was me. I’ve had storages before and they cut my lock off. The price was great but I will never rent there again at that location!
BRANDI BEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DIANE NIELSEN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
RACQUEL BROBST
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leslie Betz
|
First Impressions
Rating:
5.0
Very friendly and great customer service. It was fast.
Sympia Hunt
|
First Impressions
Rating:
5.0
Great place to keep my stuff!
Susan Henson
|
Overall Experience
Rating:
5.0
I recommend U-Haul Storage Facility to everybody.
Think ones* U-HAUL all in one ( provides,solves, facilitates. Help your self your self! .
Believe me youll save time and $ . Just you and UHaul . Every ones excuses are not necessary. Just Uhual....
Jhon Grullon
|
Overall Experience
Rating:
5.0
Associate was friendly and knowledgeable
Melissa Rogan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
james furmanchin
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
michael wertman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Johnathon Simpson
|
Overall Experience
Rating:
5.0
The facility was clean. Security was adequate. Staff were always helpful, whether in person or on the phone.
Robert Leggo
|
Overall Experience
Rating:
4.0
Thanks for being there in my time of need
ann demauro
|
First Impressions
Rating:
4.0
Simple, easy and secured
benjamin adu
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mary rose
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leonard Jurewicz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MarieJuliane Luchi
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracy Cooper
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric Vanblargan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kelly-anne DeAngelis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara Major
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kelly Zientek
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TAMMY NEFF
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
george reimiller
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sam Cajevic
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
pat wilkinson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER BELUSKO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa Coon
|
First Impressions
Rating:
3.0
The owner had a very bad attitude he has to many people needing his product and he needs an adjustment as an owner. He is a bad representative for U Haul
Mark Menghini
|
Overall Experience
Rating:
1.0
When i told the worker i had mold on my things from a water leak he told me that basically i can make a claim but they most likely not going to do anything due to it being a outside storage unit . I paid for insurance for basically no reason and it makes no sense on making a claim if it goes back to him anyways and him waste my time . Never again will use Uhaul west Hazleton
I got the new trainee when checking in. The process was a bit slower than the last time but he was learning. The manager training him was very kind and patient with him and super super polite to me. The staff at the location were absolutely wonderful. Will continue to chose this location for the service alone.
KRISTIAN LYWISKI
|
First Impressions
Rating:
5.0
They were helpful and friendly at check-in. Saw the manager on the lot as we were loading. Stopped to talk to us and make sure everything was good with our locker. Made us feel welcome. And mad eus feel like our stuff would be protected.
Congetta Mulligan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mellisa Erickson
|
Overall Experience
Rating:
5.0
Both store has very friendly and helpful stuff the one near to the mall in hazleton they are awesome they explained everything about the storage to me. Thanks a lot guys 👍🏾
Elias DeLeon
|
First Impressions
Rating:
5.0
Staff was especially friendly and helpful. Facility is clean and well secured.
Paul Barnes
|
First Impressions
Rating:
5.0
Very clean professional I would recommend it
Clemence Redenski
|
Overall Experience
Rating:
2.0
I set everything up the day before to have an outside unit when I got there I was told that I had an inside unit and oh well there’s nothing else available and the person that took care of me was really rude and at some point even had me tearing up I had to get my daughter to come in here because he was just very ignorant
Tracy Morey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CAROLINA POZO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lizette Rodriguez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
felix Martinez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheryl Souders
|
First Impressions
Rating:
3.0
The man working behind the desk was a bit aggressive
SHANE ROSS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
john mackenzie
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Diane Matusick
|
First Impressions
Rating:
5.0
Muy amable la joven que me atendió y muy profesional como se portó y muy simpática
julio cesar
|
First Impressions
Rating:
5.0
I only say excellent for this location and staff only.They are probably the only U-Haul I'll ever use again.Ive been to many and had horrible experiences this year with trucks,trailers,and employees.However everything I've done at this location was fast, simple,and helpful.Would definitely return.
JOSEPH AINSLIE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paula Alleyne
|
First Impressions
Rating:
5.0
Not at this time
Clemence Redenski
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL BARTENOPE
|
First Impressions
Rating:
3.0
The door’s lock was very hard to move . Also, please take care of the snow at least the one that is close to the entrance of each unit , it’s difficult to put the belongings inside the storage when big pieces of ice is blocking the entrance.
AnaMaria Saenz
|
First Impressions
Rating:
5.0
Helpful staff. Very easy to set up.
Adrian Warner
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ashley Bloom
|
First Impressions
Rating:
1.0
Facility is wide open, no gate or anything to keep anyone who isn't renting a unit out of the rented unit area. It's also not well lit, so we only went to our unit during daylight. No office staff on property any time we visited or called. When we had to do anything in person, we had to drive to the office in Hazleton. We originally had two units (c-27 and c-29), and once we consolidated down to one unit and emptied c-29, office rented out our full unit (c-27) to someone else, even though we had notified office via email that we were done renting c-29 only. We have just emptied our remaining unit yesterday, and at least three items that we have found so far have mold on them, including an antique wooden dining room table. There is apparently mold growing on one of the walls of the unit. Facility is not well plowed when it snows. Oftentimes there would be trash/debris left outside near our unit and it would still be there weeks later. At one point, the unit directly next to ours looked like it had been broken into - no lock and the sliding handle where the lock attaches was sitting on the ground in front of the unit (I called the Hazleton office to notify them of the damage on the unit next to ours). Tried to call the facility's office three times yesterday and was unable to leave a message. Each time I called, uhaul customer service center picked up and twice they dropped my call when they attempted to transfer me.
This is the fourth storage unit facility that I've rented from (one in CT and two in NV previously), and this one has definitely been the worst experience I've had. Every other storage unit had gated entry via pass code and a regularly staffed office.
Carolyn Taggart
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH AINSLIE
|
First Impressions
Rating:
1.0
The staff is rude in the office and then nobody can ever help with anything jn customer service even when you call, unbelievable .
Rovison Nunez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kryslyn Postupack
|
Overall Experience
Rating:
5.0
After a long 26 hr drive from one state to another the staff helped with as much as they did and made my life so much easier !
Megan Caraballo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Leggo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kayla Balukonis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Bonet
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
yara castro
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEPHANIE WILLIAMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ruth Viecek
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
vilmarie Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
susan ciotola
|
Overall Experience
Rating:
5.0
Gentleman at counter was very courteous and helpful. Explained everything and made I understood the contract.
Sally gilbert
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
susan ciotola
|
First Impressions
Rating:
2.0
Office personnel is so Unhelpful if you happen to get someone on the phone.. They are on top of you for payment but other than that don’t try to contact them.
I informed the office and the 800 uhaul number when I was moving in advance. The date was a week before my month was over. The agent I spoke to on the 800 number said she would follow up with an email stating I was moving out to the general manager of the facility. I still got charged for the following month. Called the office many times but or course no answer ! Called the 800 number and they promised me I would have my money back in my account before 72 hours. Well guess what, still no refund! Now I have to waste more time calling my bank to dispute the charge even with all the emails and phone calls that were sent. Totally unacceptable! They have no problem charging you late fees but what about holding onto money that doesn’t belong to them?
Think twice before you store here.
Sophia Saffos
|
Overall Experience
Rating:
3.0
I moved out in mid July. I notified them and they still send me bills. No one ever answers the phone at the local office. Thank you
Keith York
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Duane Hallenbeck
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles calise
|
First Impressions
Rating:
5.0
Matt was very helpful, lots of moving/storage supplies.
Duane Hallenbeck
|
First Impressions
Rating:
4.0
Utility work on the property sometimes made it difficult to access the unit. I am sure access will be fine once the work is completed. Had water on the floor of the unit after a hard rain. Reported the rain issue and it was noted on the return paperwork.
Dennis Dettmer
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
david butcher
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ashley arrington
|
First Impressions
Rating:
2.0
first year was good when the front office was open it was kept clean ,but , the second year when the front office was closed and nobody was a round people just tossed stuff they didn't want any where they wanted .
Jeffrey Farkus
|
Overall Experience
Rating:
5.0
Very nice
Kayla Balukonis
|
First Impressions
Rating:
2.0
Staff at the u-hual were not professionals and rude. They did not knew about the storage deals, free locks and one month free plus the one way back free truck rental.
juan pasten
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
krystal pfleiderer
|
First Impressions
Rating:
5.0
From my initial move, to the storage of my belongings, I simply could not have asked for a better experience from U-Haul Storage. ( :
However, on Sept 26, 2020, moving out of my storage unit, was far from well. I had secured a reservation, with Hazleton U-Haul, days prior to that scheduled move out date. Also, I had indicated that my account not be charged for October's rent, being I would be moved out prior to Oct 2
( when I would be billed monthly ).
Upon arrival that morning, to pick up my moving van, I was informed that my reservation had been cancelled, therefore leaving me with no rental available. I also was given no valid explanation as to why my reservation had been cancelled/removed.
Thankfully, this was resolved, despite no offered help from Hazleton staffing, as I was fortunate enough to have secured a moving van through your U-Haul Rental at Forest Hill Inn, for that same day. Your employee was a true gentlemen & went above to aid my situation.
Instinct made me re-call Hazleton U-Haul that Monday, to verify that I was taken out your billing system for the month of October. Thankfully, I had called because I had not been dismissed with that scheduled " move out date. " Over the phone, I was then able to proceed with dismissing myself, before the next months rent processed, yet it was the simplicity of the matter, that had I not called, a rent fee would have reflected upon my account.
Thank you for your understanding in this matter.
If you have any further questions, I can be reached at (570)-956-9024.
Jillian Palermo
|
Overall Experience
Rating:
5.0
Great storage facility, very helpful staff. A plus.
Thomas Doria
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
maryann reyes
|
Overall Experience
Rating:
1.0
One of the worst experiences I’ve ever had. I reserved and paid for a unit that was locked. I’m not sure if it was rented or uhual didn’t bother taking the locks off. Rude and unhelpful staff at hazleton. They didn’t care we had a 15 ft uhaul truck full and no where to put it. I would never recommend hazleton uhaul to anyone. I have to move twice now because of this and will be using penske even though it costs more. I will say good things about uhaul customer service as they were kind and helpful as well as the general manager who called me.
Thomas Bonner
|
Overall Experience
Rating:
5.0
Good!
hector villamarin
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
angela luna
|
Overall Experience
Rating:
3.0
I reserved a truck on sunday and asked for the storage unit. Staff told me that they dont work with the suquhanna Blvd. So I waste a day waiting for nothing which monday I went to the storage place and they have a sign saying to contact the u-haul in broad street. I went to the broad street one and the manager did my reservation. At the end I ended up paying 2 days for my uhual truck when I could have just used 1 day instead.
juan pasten
|
First Impressions
Rating:
4.0
Hello!
Good service. I wish the storage was clean. It had a lot of dust, it was dirty.
Best regards
AL
angela luna
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Christen Davis
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
DOLORES MILAZZO
|
Online Move In
Rating:
5.0
The storage facility in West Hazleton is amazingly clean and well maintained.
Timothy Calarco
|
First Impressions
Rating:
5.0
Easy , nice.
carlos valdez
|
First Impressions
Rating:
3.0
Overall time while renting was good.Had issue closing unit.Closed unit on 11/09 and have been receiving late notices for two months for unpaid rent due to staff miscommunication on matter.
Jonathan Longo
|
Overall Experience
Rating:
5.0
Professionalism to the highest extent.
Caring is such an old idea, yet U-Haul Storage made it seem brand new!
Jillian Palermo
|
First Impressions
Rating:
5.0
No problems. Room was clean. Drive right up, drop it off. Great
Michael Mehalshick
|
First Impressions
Rating:
5.0
Very pleased. Clean unit. Staff friendly.
rita ann deeb
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Overall Experience
Rating:
5.0
No complaints
johnathan david
|
Overall Experience
Rating:
5.0
Great customer service
Peter Rogers
|
First Impressions
Rating:
5.0
Very accommodating very helpful. John was very courteous and professional
geralyn kennedy
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Overall Experience
Rating:
5.0
John is terrific and very helpful he tries to accommodate all your needs and explains everything perfectly
Units r very clean
cathy guydish
|
First Impressions
Rating:
5.0
The property manager John, is great and does an awesome job. It’s Very comforting to know that your stored items are safe.
thomas murray
|
First Impressions
Rating:
4.0
Friendly and helpful gentleman in the office Space is clean and lock was provided
Thank you
bertha schulz
|
First Impressions
Rating:
5.0
John at the storage units is a genuine nice guy and a pleasure to work with