Customer Reviews for U-Haul Storage of Waterloo
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

130 reviews

1923 E Mitchell Ave   Waterloo, IA 50702

(319) 291-6668

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Office Hours

Always Open On Your Smartphone

Services at this Location:

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(319) 291-6668

1923 E Mitchell Ave
Waterloo, IA 50702

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kailee Spore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ethan Hoffman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicole Fordyce  |  Overall Experience 
Rating:
5.0

Super helpful nice employees

DRYDEN BROOKS  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Koleen Weber  |  Overall Experience 
Rating:
5.0

Very helpful and pleasant staff

Tammy Hatfield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Heins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Besim Miljkovic  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivia Riley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lovisha Cherry  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Matthew Griffin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry Schultz  |  Online Move In 
Rating:
4.0

There's no light in my unit

Judyann Macdonald  |  Overall Experience 
Rating:
3.0

A card to swipe would be much better. Also, you have to get out of your car to enter and leave. I don't understand not having card and no drive up code entry.

Thomas Gomes  |  First Impressions 
Rating:
5.0

I haven't been able to get my self over there to the unit , but I'll be over there in a few. But everyone was very considerate, caring and the unit is " I'm sure" very good.

shannon vanarsdale  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LaTricia White  |  First Impressions 
Rating:
4.0

Brandon M. was super friendly and helpful throughout the process of checking our truck rental in and getting in to our storage unit.

Colleen Morrissey  |  Overall Experience 
Rating:
5.0

He was phenomenal, fast, and polite!

Cody O'Hara  |  First Impressions 
Rating:
4.0

Oil stains on floor I had to lay a tarp down so my belongings didn’t get dirty

Adam Cosby  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

RANDY SWANSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARNITA NOBLES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Gray  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Alana Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell Reasby  |  Overall Experience 
Rating:
1.0

Worst ever

Koleen Weber  |  Online Move In 
Rating:
5.0

Thank you to whoever lives by the storage, you have been outstanding, professional and helpful. (Sorry didn’t get your name sir)

Nora Nouhlili  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Grace Dougherty  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Mcdade  |  Online Move In 
Rating:
5.0

I just wanted to explain #5 answer. Normally, it was very well maintained. We had not seen inside our unit since winter. The crack in the outside pavement now extended into our unit among others. Since spring thaw it has widened and actually looks like a sink hole might be forming. I would have it checked out. It could deter business or if something too heavy is on that area may even collapse. But when we moved in it was just a line crack. That was about 13 years ago.

debra mai  |  Overall Experience 
Rating:
3.0

It’s pure BS that I paid for a whole month for 2 storage units when I moved out on the 5th. I would’ve gladly paid for the 4 days that I using them but I should’ve been prorated, I definitely won’t use uhaul storage ever again.

Vanessa Wolf  |  Overall Experience 
Rating:
3.0

The one gate not always working is annoying but there is still access at the other gate.

rhiannon vice  |  First Impressions 
Rating:
5.0

Thanks.

Andrew Schneider  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sherry Entwisle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Chapement  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Sirena Allen  |  First Impressions 
Rating:
5.0

The staff were very helpful during our move out (especially the guy in charge at the Mitchell & LaPorte Rd, Waterloo IA location, I forget his name!). Moving can be very stressful, they were patient with us, and they helped make this time a little easier on us!

Tiffany Vogel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ross sanders  |  Overall Experience 
Rating:
5.0

Thanks for your awesome employee Brandon.

Bobby Stevens  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Laurie Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hope Linton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darren Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelli Ysquierdo  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Brittany Brousseau  |  First Impressions 
Rating:
1.0

I called the manager to close my unit after three-day and one call me back so i was stuck paying the full mouth!! i will never rent for you again!!!!!!

Wanda Lind  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Athena Mcgee  |  First Impressions 
Rating:
4.0

Overall satisfying customer service, and business.

maurice davis  |  First Impressions 
Rating:
5.0

I would rather have code access instead of card access

Joanne Bernard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEWEL MARTIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Chiles  |  Overall Experience 
Rating:
4.0

I would of rated excellent but the guy did not see my storage was free and charged my card which messed up my money for the overage miles and to eat

Lacimbrea Ross  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KERI BARKER  |  Overall Experience 
Rating:
5.0

The U-Haul Representive Eric was an excellent help! I believe he serve each customer with the care, patience and kindness that you would expect from a family or friend. Thank you Eric! Darrell Mayo

DARRELL MAYO  |  Overall Experience 
Rating:
5.0

The Service time in the store was a little long then normal. But I don't fault the staff for that. As they are short staff. When it was your turn they are very helpful. And do their best to help you.

Jacob Faught  |  Overall Experience 
Rating:
5.0

Eric was an excellent help

DARRELL MAYO  |  First Impressions 
Rating:
5.0

When was recommend this to anyone

tracey taylor  |  First Impressions 
Rating:
5.0

Had a lot of trouble using the padlock.

Jeanette Gibbs  |  Overall Experience 
Rating:
4.0

Please note….. when you clean out and leave the storage unit. The directions should be printed on the the original storage agreement…the one that has the map of storage units on it. When we emptied the storage unit I had to to drive back and forth because I didn’t know I had to take pictures.

Brian Broz  |  Overall Experience 
Rating:
2.0

the staff was not very friendly and refused to take phone calls or return calls at the university site in waterloo

TAMMIE MARICLE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gloria Morgan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter Zeck  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Booth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janette Rompot  |  First Impressions 
Rating:
5.0

I love it

Michael Gray  |  First Impressions 
Rating:
2.0

No lock and had to clean

charles anderson  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Jennifer Sherwood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brooke Wilson  |  Overall Experience 
Rating:
5.0

Thanks

DANDRICK CAMPBELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Walton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Fischer  |  Overall Experience 
Rating:
3.0

Unit 1139 at mitchell unit had cracked floor which didn't effect me but may effect someone else if heavy rain or trapped water were to be in the area , this isn't a complaint only an observation. Also there was loose strapping on the door

Elizabeth MaGee  |  Overall Experience 
Rating:
5.0

Fast & Easy. Just the way I like it

Devon Limon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Taneia Galloway  |  Overall Experience 
Rating:
5.0

I'm waiting for my refund

Recel Enos  |  First Impressions 
Rating:
1.0

I am still waiting 3 weeks later and after 6-7 phone calls to try and get a over charge credited back to my account.

Crystal Robins  |  Overall Experience 
Rating:
4.0

Did not like having to purchase lock and no buy back, even partial refund for lock I’ll never use again

Rich Hill  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diane Edler  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

tanna smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaylaun Galloway-Spates  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evamarie Dunlap  |  Overall Experience 
Rating:
2.0

Will present pictures of unit at entry on 7-15-21 when exiting and presenting exit pictures also.

Elizabeth MaGee  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rich Hill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandy Kuykendall-Bivens  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James McMahon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trevor Kruger  |  Overall Experience 
Rating:
5.0

Everyone I worked with, through two truck rentals and one storage unit, everyone was helpful, patient and knowledgeable. I would easily recommend this location and their services!!

Laura Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fan su  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

randy newell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaTisha Nash  |  First Impressions 
Rating:
5.0

Had the best experience with your employee bryan or bryant super friendly an knew how best to handle my he took time to find out

TERESA COTTLE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sue Boyd  |  Overall Experience 
Rating:
3.0

Gate doesn’t secure entrance and Not enough room to maneuver uhaul when unable to use the side that the gate is broken on

Whitney Harrington  |  Overall Experience 
Rating:
5.0

Very great customer service skills and were very informative and knew their job.

Gracia Stafford  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Becky Beerman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

veronica Buchanan  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Aimee Denniston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Xanadu Lynn  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jasmina Djukic  |  Overall Experience 
Rating:
1.0

Horrible customer service put me in a inside unit the card didn't work they didn't try to accommodate me in any way I paid for a 10 by 10 they tried to put me in a 5 by 5 when I got frustrated with them they hung up on me and refused to give me a refund until I lost it I'll never recommend u-haul to anyone the guys name was Devon at the Waterloo Iowa location I'll never use the service again

Shylandra Moore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Holly Winders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTIN SOUTH  |  Overall Experience 
Rating:
1.0

Reserved a unit, paid for a unit, signed contract for unit, had to buy specific lock for unit, but never was able to even get in unit. It was locked when I arrived. Then after 5 hours loading, then waiting then going home and unloading everything. I wasted half a day, money, and all when I'm trying to move my family. You cannot get ahold of anyone even if you try calling University, "managers cell" posted on entry panel, 1800 number, and even customer service. Then when I talked to someone locally they said they'd would talk to manager and call rite back... nobody ever called... after being on hold on 2 cells one to cust serv. and one to general unit assistance i got threw after 43 minutes. Only to find out i have to go back into the shop to cancel and get my money back. Completely dissatisfied, was going to rent a large truck for 3-4 days and another unit when a large became available. Not that anyone will care but the few thousand dollars of potential business i had will be going elsewhere and i will suggest to anyone who asks that they not use uhaul.

Joseph Nolte  |  First Impressions 
Rating:
4.0

Would rent again!

Jody krall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlos Barrera  |  Online Move In 
Rating:
5.0

Customer service at initial rental was excellent.

Eric Henny  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DANIEL BOWDEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sue Boyd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TANNIAAH SPATES  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Cortge Pitts  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

chirstina duben  |  First Impressions 
Rating:
5.0

Very satisfied

RICH STROTTMAN  |  Overall Experience 
Rating:
2.0

When I called to inform I was cleared out of storage unit, I was told to leave key/lock in storage & I would no longer be charged. Two months go by thinking i was in the clear, & now take my money?!

Kiley Lukensmeyer Baker  |  Overall Experience 
Rating:
5.0

Did a great job, very pleased.

Scott Fischels  |  First Impressions 
Rating:
3.0

it was clean and ready for me to store my stuff

Tameaka taylor  |  First Impressions 
Rating:
1.0

The customer service was the worst, couldn’t get ahold of anyone if there was a problem. I wouldn’t recommend them to anyone.

Samantha Hoffman  |  Overall Experience 
Rating:
1.0

Bad service took 3 days to get on my storage my card didnt work and still aint.

iesha sisk  |  First Impressions 
Rating:
5.0

Very quick service as well as nice.

Clarissa Jolly  |  First Impressions 
Rating:
2.0

Very rude manager

Debra Manges  |  Overall Experience 
Rating:
4.0

Any time I had an issue I was always able to reach someone and they got it handled. Somehow there was a roof leak and I lost a queen & twin mattress but I won't dwell on it. #PROTECTIONPLAN

Aaron Watley  |  Overall Experience 
Rating:
5.0

We had a problem with our card keys to enter--most likely due to the intense moisture in the air--and they sent someone out from another location who arrived within minutes to open the gate.

Tammy Gregersen  |  First Impressions 
Rating:
5.0

Convenient location and clean environment.

taemin han  |  Overall Experience 
Rating:
4.0

One main issue I had was there was a stock tailor parked in the way most of my move with the bad weather we ben having and the snow piles the facility is tight on its own and to have this stock there

jacob holm  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful. Most accommodating! Thank you and give my regards to them. I will use U-Haul again most assuredly. Thomas Bronson

Thomas Bronson  |  First Impressions 
Rating:
5.0

It couldn’t have gone Smoother. explained the Process thoroughly. Friendly, Warm caring Staff. even let me exchange one SMALL storage unit for a Larger one VIA Phone Call ON THE SPOT

jo engel  |  First Impressions 
Rating:
5.0

Thanks for all your help and kindness.

jennifer garthwaite  |  Overall Experience 
Rating:
5.0

Michael Short is amazing management!

Shateisha Bruce  |  Overall Experience 
Rating:
3.0

I was give ln a unit the was already occupied. It took 15 minutes to get a new unit and i was never given the code to exit the facility and was locked in for 10 minutes because anyone was able to help

JANEL NEWMAN  |  Overall Experience 
Rating:
4.0

It was clean and secure.

WENDY CLARK  |  Overall Experience 
Rating:
1.0

I'll never do business with your company again. I had the worse experience of my life. I wish I could write a book about everything I went through. Others consider yourself warned slum slum slum....

Marilyn Byrd  |  Overall Experience 
Rating:
4.0

I really like the fact that units are secure with security cameras and a lock gate I once for got to lock my unit and I received a call from the office letting me know thanks guys and KUTGW.

willie lumpkin  |  Overall Experience 
Rating:
4.0

You have the wrong location. I dropped off at the uhaul on University Ave. in Waterloo.

Lloyd Jensen 
No reviews have been submitted for this location.

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