Customer Reviews for U-Haul Storage of Waterford

113 reviews

3760 Elizabeth Lake Rd   Waterford, MI 48328

(248) 681-7791

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(248) 681-7791

3760 Elizabeth Lake Rd
Waterford, MI 48328

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michealle Forbes  |  Overall Experience 
Rating:
5.0

Very courteous staff!

pat picou  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALISHA MARIE SCHIMMEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Magnan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Hall  |  Overall Experience 
Rating:
5.0

Needed a larger unit. Was on wait list but nothing came available. Otherwise would still be there. Very helpful staff. Noticed employees driving thru storage units regularly. Felt secure and never had an issue.

Mike Agnello  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony James  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert geister  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BONNIE SMITH  |  Overall Experience 
Rating:
4.0

I rented a U-Haul truck the same morning. I didn’t think I would need a storage unit but later realized I did. After renting the unit online, I realized that I should have gotten a month free for the unit. Please contact me to discuss.

TANYA HESS  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

hay-na grasty  |  First Impressions 
Rating:
5.0

We needed a storage unit at the 13th hour on a Sunday night. We were able to get a unit near to our location ready immediately and at a very reasonable rate!

Cheryl Weberman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Melissa Anthony  |  First Impressions 
Rating:
3.0

I'm just glad to have my stuff out it was expensive for me but I had no choice way too much money thank you and have a good day

Terri Rice  |  Overall Experience 
Rating:
3.0

Nowhere on the website when you book a reservation does it say the unit is not 24 hours. Nor is the address of the actual storage location correct when you book with the Waterford location. There is one small sign that shows you where the actual storage facility is, no indicator except right on the gate once you find it. It took two and a half hours to talk to three representatives one hung up on me and never called back. The representatives that I spoke to on the phone were amazing human beings except for the last one that hung up on me. Storage was nice and clean padlock right inside once I was able to get to it at 5:00 a.m.

David Billings  |  Online Move In 
Rating:
4.0

During the 15 months of rental I also rented trucks, equipment and moving help. These purchases all claimed to come with a free month of storage which was never credited my account. I rented trucks 3 times and would like the 3 months rental credited back to me as promised

Dawn Klobuchar  |  Overall Experience 
Rating:
5.0

Thanks you to Ann Sanchez for her help getting storage after my reservation was not there . She took care of it very well.

Lynda Gibson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ladonna long  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROL LORIAUX  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharon jenks  |  First Impressions 
Rating:
5.0

Thanks for your help.

anthony james   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jaylen Nelson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

calvin ball  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Steven Boid  |  First Impressions 
Rating:
5.0

Very friendly and helpful and resolved any problems right away

kelly archdale  |  First Impressions 
Rating:
5.0

Very kind courteous and helpful

kelly archdale  |  First Impressions 
Rating:
5.0

Was surprised something finally went right

Jack Mcclure   |  First Impressions 
Rating:
5.0

Thanks

robert geister  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Flora Briggs  |  First Impressions 
Rating:
5.0

Fast, Friendly service. Prices were affordable and I got my first months rent free on my unit and it was a total surprise!

Sara Rogers  |  First Impressions 
Rating:
5.0

Everyone I spoke with on the phone was helpful and friendly. We got what we needed by visiting the store.

Cindy Trosin  |  First Impressions 
Rating:
5.0

Ann Sanchez went above and beyond to help me. I really appreciate her.

Darius Crowder  |  Overall Experience 
Rating:
5.0

It was so easy! Thank you

ROBERTA ANN GODFREY  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

william ray  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennettemarie Kern  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lonie grey  |  Overall Experience 
Rating:
5.0

Easy move in/out, representative contacted me after I moved my stuff out, no hassle whatsoever.

Brian Rudolph  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy Brewer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

brenda pierce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Yamarino  |  Overall Experience 
Rating:
5.0

We had to cut off the lock. The supervisor was a great help. Along with the maintenance man.

MICHAEL GONCHOROFF  |  Overall Experience 
Rating:
4.0

Very hard to get any responses over the phone. Extremely long wait times. Poor phone excess

Vern Drouillard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Krus  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEFANIE OLSON  |  Overall Experience 
Rating:
5.0

I was amazed at how much ,I could store when I used lawnbags it made it so much easier for me

marian ceslick  |  Overall Experience 
Rating:
3.0

I had some serious issues with my storage unit once I got there it had a lock on it. I had to go back to the U-Haul place and when I was trying to get out of the fence she did not give me a keypad number so we were not able to exit we had to wait for someone to come in to let us out. She only gave us the card which works when we swiped to come inside the gate but would not work going out. We then had to get a whole another storage unit which took additional time and was very frustrating that we even had to go through this. But she did correct it in a timely fashion and we were able to move on with our day.

LaRhonda Newman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEX DRUCKENMILLER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES FELICE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisha Cleverbartoe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA WALKER  |  First Impressions 
Rating:
4.0

Everyone except one male was friendly. The gate was open several times.

richard link  |  Overall Experience 
Rating:
5.0

La persona de nombre An es muy amable y excelente

Ruben Garcia-Hernandez  |  First Impressions 
Rating:
5.0

Caleb was extremely helpful and informative.

John Condevaux  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Kawa  |  Overall Experience 
Rating:
5.0

I wanted to return the trailer to this location as it was the closest one for me. They were very helpful and making this happen for me.

William Sturgeon 
Rating:
5.0

Customer did not leave a comment.

Nicole King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Vanderelzen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEVEN ALI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey Brabandt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew Pillsbury  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER KANUCK  |  First Impressions 
Rating:
5.0

I only use U-Haul for any storage

DIANE SPEELMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLEY COGAR  |  Overall Experience 
Rating:
2.0

I had to wait on the phone for many minutes when trying to schedule a unit. When speaking with the sales associate I explained what I would be storing and the size needed. They gave me a unit off site and it did not meet my needs. The door is split (had a lock on one door) and has a bumper pole in the middle of the unit. Had to go back to the facility to receive a refund and cancel unit. Am still waiting for my refund.

Maureen Korthas  |  Overall Experience 
Rating:
2.0

When I called to inquire about the space, I was very clear about what I was storing (a battery operated golf cart), they gave me a unit that had a split door with a bumper pole in the middle, so I could not use the space and therefore had to cancel my order and go elsewhere as they offered me no other space.

Maureen Korthas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela Monroe  |  Overall Experience 
Rating:
4.0

Thank you to the staff in Waterford.

MICHAEL GONCHOROFF  |  First Impressions 
Rating:
5.0

Everyone was great to and helpful. Thank you

Lia McCaw  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Peggy Parks  |  Overall Experience 
Rating:
5.0

You had at the time what I needed and it worked out perfect thank you.

ROBERT RANKIN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALLEINA SZYDLOWSKI  |  First Impressions 
Rating:
4.0

The electronic gate was broken and always open! Even after you increased my outdoor storage costs.

ERIC GLEISNER  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful.

Lia McCaw  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SAMUEL DELGADO  |  Overall Experience 
Rating:
5.0

Never had a problem.. service was very good and everyone was helpful and kind .. great place to store your stuff or rent a truck !

KENNITH FOUST  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Duane Bosch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shelia cope  |  First Impressions 
Rating:
1.0

Seemed to be short handed and never answer the phone. Very disappointed with this facility

Richard Foote  |  Overall Experience 
Rating:
5.0

Best uhaul storage facility in Michigan hands down friendly staff safe secure storage clean and convenient

carloline yousif  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peggy Parks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa Estrada-Burpo  |  Overall Experience 
Rating:
5.0

Very professional and friendly

charles webb  |  Overall Experience 
Rating:
3.0

My comments are based on the outdoor storage area for our camper, not the units in the same lot. The times were not convenient, unless you'd been there a couple months and then I was told I could request later access. This outdoor storage lot was more like a junk yard, filed with people's old cars, trucks, boats, etc. It was kind of scary. And very cramped. Thank goodness we only had to keep our camper there a couple months. Also the remote to work the gate was fine for going in. Coming out, I couldn't get it to work aiming at the control panel inside, I'd have to get out of my truck and get close to the gate and point at outside gate panel. Staff wasn't even sure which of the 3 buttons on the remote were the ones to control the gate when I signed up for the lot. That was assuring. I would not recommended this outdoor storage space unless you absolutely have to.

Chris Speck  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Raymond A Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john Dean  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KATHY REEM  |  Overall Experience 
Rating:
5.0

Staff helpful, facility is clean, easy to find parking & secure

Teresa Wiley  |  Overall Experience 
Rating:
4.0

Contact by phone is almost impossible

john shepp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Lance  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Thwaite  |  Overall Experience 
Rating:
5.0

Great Staff friendly and helps find solutions to my needs!

MARK DESTEFANO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

neal purdy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Lance  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amanda Daly  |  Online Move In 
Rating:
4.0

The electronic gate needs a lot of help half the time it was wide open and called numerous times..

ERIC BENFIELD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN GRAVES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa Estrada-Burpo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Foote  |  First Impressions 
Rating:
5.0

The only snafu was our gate entry card not working when we arrived. Called Ann and got the access code and entry into facility. Evidently the program wasn't updated properly.

Paul Thwaite  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john shepp  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KATHY REEM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Boose  |  Overall Experience 
Rating:
5.0

Anne was very helpful to me on more than one occasion.

BONNIE SUE COLLINS  |  Overall Experience 
Rating:
5.0

Wonderful experience!! Zack was extremely helpful and accommodating! The staff was very friendly! Could not have asked for a better experience! We were very pleased!! Thank you!!

Kevin Argue  |  Overall Experience 
Rating:
5.0

Appreciated your on going help in keeping my “stuff”safe

SHARON GRAMMER  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

RONALD CRENSHAW  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Teresa Wiley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

basil ohanian  |  Overall Experience 
Rating:
3.0

There was a staff guy at the front desk he doesn’t have a customer service manner, not patient in taking the informations.

basil ohanian  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JIM SHELP  |  Overall Experience 
Rating:
5.0

I would like to enter the storage area with a key pad rather than an access card sometimes I don't have the card with me and change vehicles otherwise a great experience the staff got to the point and I felt they respected my time.

MICHAEL TAFRALIAN  |  First Impressions 
Rating:
5.0

Staff were very helpful and friendly. I was especially pleased when they reached out to me when the UHaul billing system had issues and when I emptied my storage unit. Both times the representative was very proactive and professional.

BRIAN TIMMERMANN  |  Overall Experience 
Rating:
5.0

My only complaint is that I was charged $10 for a dolly I never received. I would like that money back.

TIM BROWN  |  First Impressions 
No reviews have been submitted for this location.

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