Customer Reviews for U-Haul Storage of Apache Station
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

Mc Kay was so friendly and helpful and the store manager helped me also once there just so nice and helpful thank you

Rating:

5.0

A couple of months worth of storage turned into five years. Your staff has always been very helpful and kind. Thank you for all you do. I appreciate you guys Lisa.

Rating:

5.0

Rates were reasonable. Location was convenient. Facilities were clean and well maintained. Move in was quick and easy. Move out was quicker and easier. Would highly recommend this location.

Rating:

5.0

Prompt & professional

Rating:

5.0

The employee was so friendly and kind and also storage is so clean. Everything was perfect ! I will recommend to my friend if someone want to use this. I’m 100% satisfied ~!

Rating:

4.0

There was never someone in the office. Never!!!!!!

Rating:

5.0

Storage a little bit to high

Rating:

5.0

The guy who helped me was very nice smiling very very helpful

Rating:

1.0

The storage area definitely needs more lighting for whenever you make nighttime visits to pick up your stuff. The staff however, is extremely not helpful. I had a unit that I needed to get into so I could move stuff out of it because I was moving and I wasn’t able to open the lock because the lock had been changed without my knowledge, when I went to the office to seek assistance from the manager, he told me that he would order a locksmith to arrive and help us open the lock because he did not have key and the locksmith never showed up. When I tried to call the office back. I spoke to someone who told me the manager would be able to assist and when I informed the staff manager that I had already been in contact with the manager, they told me there was nothing else that they could do , so now I have a unit that I can access and still has not been able to access due to my lock being changed and again I was never notified, or even given a reason why I only found out because I showed up to get my stuff. I would not recommend U-Haul to another person and even if I did recommend U-Haul I would tell them to steer clear of the location on Apache Boulevard in Tempe Arizona.

Rating:

3.0

Been there for about 3 years and unfortunately I wasn’t aware that the storage unit had holes that allowed water and dust to come in and ruin some furniture, cloth and other things. And the heat as well didn’t help.

Rating:

5.0

Self checkin is very convenient. The woman that walks around in the morning- I can not think of her name :( - is so sweet. I highly recommend.

Rating:

5.0

Good storage. Kept my stuff safe.

Rating:

5.0

N/A

Rating:

3.0

The only real major issue was that it's not a 24-hour location, and when I would try to show up at 11:00 p.m. in order to get some items far after work, because I work in a research lab, the gates would be locked and the person who would be on site wouldn't help.

Rating:

5.0

The staff has been very kind and very polite and very respectful, no matter any, and all of the situations that have risen. And yes, I would definitely recommend this place to anybody. The service has been great. No complaints at all.

Rating:

5.0

Great experience

Rating:

5.0

Very happy with the total U-haul experience. The truck rental, the equipment rental and finally the storage unit as a total professional great experience. While I hope never to be moving again, if I must U-haul would be the company to assist me. Thanks!!!

Rating:

4.0

very expensive

Rating:

2.0

My key card never worked until the day I moved out. Was never told that 24/7 access was something you had to pay extra for.

Rating:

5.0

Please make sure I am off auto debit. I am on an auto debit and will need it taken off.

Rating:

5.0

Very easy, fast and convenient

Rating:

1.0

I Rented 2 units here over the last 2 years. up until recently, they completely advertised 24hr access, and at one point charged me EXTRA for it, but I never was able to access after 10pm. The inconvenient and misleading hours are the reason I left

Rating:

5.0

Marcus and the polite young man that helped me with my gate code are both national treasures. One might feel that the use of nationasl treasure is a little much and i say to that youve never rented a trailer or a storage unit from uhaul on apache boulevard. truly a life fullfing and affirming experence. i once met lal jeet singh, international man of mystery and a popular musician in india, and that experance now falls 2 places on my list of best life experiences. if i had the choice of meeting the son of doctor camron of project mk ultra fame or rent a unit at this uhaul id definitly be getting a complementory lock to protect my cherished valuables.

Rating:

5.0

The folk at Apache station are by far the nicest and most helpful of any of the local U-Hauls. Even when you forget to call them that you need trailer longer.

Rating:

5.0

Very good experience he was a great multitasker. Very courteous great customer service

Rating:

5.0

I think you're reading these excellent because you facility was good everything worked out great for me thank you very much

Rating:

4.0

I always had problems getting a person to answer the phone. When I went to the location, someone was always there.

Rating:

5.0

The only problem I had was the storage door wouldn’t stay up

Rating:

4.0

I've had my storage with U-Haul for years very satisfied

Rating:

3.0

Everything was fine until my "emergency contact" received a "past due" billing statement for me (and I also received one) ONE WEEK after my free month ended. Today (just two weeks after my free month ended) I received a "pre-lien" email which I can only imagine was probably also mailed to him. An "emergency contact" is someone you call when I have a medical condition -- or perhaps call to locate me if I skip out on the space. Neither was the case and I did NOT give permission for him to receive my billing invoices, nor was I notified this would happen. When you do this, you give the emergency contact the impression they are responsible for my bill that it's implied I am skipping out on. This was not the case; what a breach of privacy and unethical conduct.

Rating:

1.0

When I rented this unit, I told the guy I needed 24 hour access. at the time there were signs outside saying 24 hour access, the website says 24 hour access and even my paperwork says 24 hour access. They told me I would have to pay extra for that, which I gladly did, unfortunately the after hours access would never work for me. I NEED 24 hour access for my work equipment, which is why im moving out of that unit. great facility otherwise, but making me pay $10 a month for access I dont even have is why im giving 1 star

Rating:

5.0

The only issues was the rate increase

Rating:

2.0

The woman that works there toom a pic of me sitting on a couch i just moved into my storage and sat down on it after and because i was tired from moving it and they evicted me 2 days after i moved in and just paid for it and then told me i didnt get a refund because i couldnt move the couch into the dumpster because it was locked so this place is a scam

Rating:

1.0

Website says its 24/7 access, google says its 24/7 access. The sign on the front door literally says 24/7 access. When i signed for the unit, they said it would cost an extra $10/month for 24/7 access. Kinda messed up, but whatever. Then i go to drop off my equipment after a long day of work and I get the error code saying it was outside of business hours and wouldnt let me in. So, i had to carry an entire van full of equipment to my 2nd story appartment, and it took me about an hour. I am severely disapointed in this facility and whoever runs it. I will be back monday to cancel my unit

Rating:

3.0

The entire facility boasts 24/7 but that is untrue. Limited access hours.

Rating:

3.0

Although the staff was always friendly whenever I was able to go in and the facility was clean, it was very difficult to get ahold of anyone over the phone and I had multiple autopay issues that were never resolved (mainly because I couldn’t get ahold of anyone over the phone and I couldn’t go in because I was living out of state).

Rating:

5.0

I was a bit upset that I wasted several hours plus two days, because no one enformed me of the site was closed on weekends and I needed to enroll and get access card from another u haul site. I had get this information from one of the residents that came as I was sitting there waiting.

Rating:

5.0

Thanks Mr. Dodd.

Rating:

5.0

Office manager Jose was very kind and friendly, I recommend more personal like him. Thank you sincerely Cecilia Rodriguez

Rating:

1.0

On the website when I went to check-in the car, I was redirected to a page saying to call customer service. Was forced to spend nearly 3 hours on call waiting to speak to a human in order to PAY for the uhaul. Customer service was extremely unhelpful with resolving the issues. Don’t think I’ll ever be using this service again

Rating:

1.0

Very less parking and U-Haul 24/7 is a hassle. The lock was too hard to unlock with the code given and I had to spend more than an hour with customer support standing in the heat. I would recommend going in an open location to pick up an equipment for a better experience

Rating:

3.0

Considering that I rented a U-Haul storage and a U-Haul truck, I was not given the opportunity to use the promotion for the Storage rental on the first month free. I was not told what the promotion was and I felt like I could’ve definitely taking advantage of the promotion; which it would’ve helped me as a single mother. But Uhaul customer service or representative in person, did not help me with the promotion. This is my first time ever getting a storage in my life and it was not what I expected.

Rating:

4.0

I was very pleased with my experience. My only complaint was the difficulty level when trying to contact my local uhaul office. I was re_routed to the 800 go uhaul number where wait times were frequently in excess of 30 minutes

Rating:

2.0

Thanks guys

Rating:

5.0

The guy at the drop off location was amazing. And because of him I will be recommending uhaul storage to everyone I know. Thank you for all your help.

Rating:

5.0

Great staff!

Rating:

5.0

Very friendly!

Rating:

1.0

I had a horrible time accessing the van - I had to drive to the next Uhaul location and ask for their help in person because customer service had me on hold for 30+ minutes. The lady at the other location was very helpful, but she had to check me in in person and follow me down to the other place to make sure I got into the truck without issue. It was a mess and delayed my moving process by about an hour. In addition, I think it’s unacceptable to have a gas tank at 1/4. That barely got me to and from the locations I was going, which are both in town within 20 miles from each other. Maybe try to get these vans to have above a half tank to start.

Rating:

2.0

everytime i called gets forwared to the main uhaul # they NEVER answer 800 cant help needs to be done in person i got off school early to go since they disnt amswer their phone the guy was sitti g there on his phone no people nothing. if you want a storage who you cant get ahold of and who dont care great if you want to actualy have someone help when needes this place is NOT for you

Rating:

2.0

The location I picked up from is ran/owned by a location 1 mile up the road. Nothing in the instructions on the app said to leave the keys in the back of the truck after dropping off. Mainly because the APP wouldn't let me return the unit for the 2nd time in 1 month (two separate locations) Guys at the other location were rude. Also the truck was left practically empty, talking under 1/4 tank!

Rating:

5.0

Best storage unit in Tempe!!!!!!!

Rating:

5.0

Include a warning that 24-7 pick up must be within an hour of the scheduled time or the app won’t work.

Rating:

3.0

Employee Marcus is rude, lazy and not very helpful. I was also told by an employee at the u haul location that we dropped trailer off at that Marcus hooked up our rental trailer incorrectly.

Rating:

5.0

Staff at both rental office AND storage facility (separate locations) were friendly, accommodating, and at ease with all aspects of the process. Helpful with letting in those assisting me with storage process of household items.

Rating:

5.0

Mr John Dodd is an excellent excellent job. This deserves promotion

Rating:

5.0

I received outstanding, very professional service at 2 different UHauls: Manager DONOVAN & Manager JOHN. Both gentlemen were just A+ Awesome Individuals!

Rating:

5.0

Only one problem with my unit when it rained water entered and damaged some of my containers. Joseph was of great service! He was a pleasure to deal with.

Rating:

3.0

Difficult to get into the truck without help, the online information was lacking.

Rating:

5.0

Was easy and staff was friendly and attentive.

Rating:

3.0

Move out was confusing when I called after hours call rep. said i would have to go in person to store to finalize move out. Plus i rented a truck and was told i would get 1 months free on any storage unit yet i cant use it for my last months bill. Confusing is overall the only negative thing otherwise I plan on using uhaul for all my moving and storage needs.

Rating:

1.0

Almost everything was stolen out of my locker. The facility is not secure. Cameras apparently are dummy cameras. What’s the point. I had no recourse. Wasn’t aware my monthly charges didn’t include insurance. Monthly locker fee wasn’t even refunded. I will NEVER use Uhaul for as long as I live and I will always tell everyone to choose any other company. Please do not contact me in the future and remove my info from your advertising list.

Rating:

5.0

El horario de acceso fue lo que más me gustó junto con el precio estoy muy contenta🤩

Rating:

3.0

Your Ad is ridiculous. You advertise to rent for $19.99 in town And my invoice went to $153. You guys are crooks and will never use again

Rating:

1.0

The worst experience of my life

Rating:

3.0

The hours are NOT convenient, because even though it is a 24hr access location; you aren't just granted 24hr. access. You have to be granted access by management, had we known it wasn't automatic we would have had him grant access initially. Technically, he should have just granted it then. Rather than cause me more of a headache by having to track down management and get them to fix this.

Rating:

3.0

Can not contact store easily, phone always get transferred to corporate line, very Very frustrating. Other than that, it's good 👍

Rating:

5.0

Everything fine

Rating:

3.0

People who didn't know the code kept coming in and out trying to ask us for the code to open gate for them., then they just seemed to be hanging out around the facility. Didn't feel safe with this, nor do I feel safe with my stuff there if there are people hanging out.

Rating:

5.0

I keep coming back to U-Haul because it’s reasonably priced and I always get good service. The mobile app works well. The woman that helped us at Apache location was very helpful and knowledgeable. Thanks!

Rating:

5.0

Jose helped me with my services in a fashionable way.

Rating:

2.0

Improve your software and information about how to use it. It took me forever to check in, and a long time to figure out how to check out.

Rating:

3.0

Everything was great except the price. Way too much fir such a small unit.

Rating:

5.0

Glad to find a place, of storage to where I work. Reasonable price.

Rating:

5.0

Having the office in a different location is slightly inconvenient

Rating:

2.0

The price is very high for the area that the unit is located. There is no security and the unit claims to be climate controlled but doesn't seem to be insulated in any way. I'll be looking for something less expensive.

Rating:

5.0

I love you guys thank you id like to comeback

Rating:

5.0

Very helpful staff here!

Rating:

5.0

The young man who was the whole entire staff practically by himself, was amazing before Covid19 , during and im sure will be after. Hw deserves a raise for how patient and gracious he is. The rest could learn a lot from him. I thank him very much for his service. Cree

Rating:

5.0

Marcus was wondering.

Rating:

4.0

It’s my first storage unit so time will tell. So far so good as no issues 😊

Rating:

5.0

The only negative is that there was no climate controlled unit available. For U-Haul that means they're full.....which is good for their business, of course. We needed that location, so we had to rent what was available.

Rating:

2.0

i specifically wanted a unit that was open for my access 24/7 due to my hours that i work, so i googled it. the website said NOTHING about needing managers approval, in fact the gate i do not believe even says it. i went there tonight to put stuff in that i do not need carring around with me and i was denied access. NOT COOL, I WILL BE CONTACTING MANAGER OR MOVING SOMEWHERE THAT IS ACTUALLY NOT GONNA LIE.

Rating:

5.0

Good service and very close to campus.

Rating:

5.0

Repeat customer. We’ll keep coming back

Rating:

5.0

The experience was professional,pleasant and timely.

Rating:

5.0

I thank U-Haul so much for being kind to me for 4 years or more. Now it's time to move on. I moved from Tempe to Dallas. I appreciated your business. Thanks! Dr. Julio Presendieu, PhD

Rating:

4.0

Sign on door was a little confusing. The office for the initial sign up due to COVID closures is just down the street. But the guy there was super! Everything else was great!

Rating:

5.0

wonderful experience. A little glitch at the set up for automatic paiement but quickly fixed. would definitely recommend this facility.

Rating:

5.0

Repeat customer. Very happy

Rating:

3.0

Called and reserved a unit. Stopped in and was shown vacant unit. I put my lock on it the. Went to other location to pay. Was told there was a mistake and they were sold out. Began search for storage unit at other locations. Later called and was told they do have a job but left. Was able to get my things into storage.

Rating:

1.0

I was trapped in the storage facility for 2½ hours because my card and code wouldnt let me out, and no one was present to actually remove the facility lock from my unit until the main office closed 7 hours after I opened the account

Rating:

4.0

The young lady who assisted was very nice and helpful. My only complaint is that the website seems to be a bit deceitful in terms of what can fit in the size storage unit I reserved.

Rating:

4.0

Whole system works great.

Rating:

5.0

Am

Rating:

5.0

MR. JOHN DODD YOU WERE VERY UNDERSTANDING AND GREAT TO ME IN JESUS NAME I THANK YOU SO MUCH! GOD BLESS YOU AND YOUR FAMILY IN JESUS NAME!!!🙏🙏🙏🌹💝🌹

Rating:

5.0

Excellent The only thing they need ti improve the door because is broke always

Rating:

5.0

Speedy, easy pay, no contract or hassles.

Rating:

5.0

Very knowledgeable. Very smooth process.

Rating:

5.0

Everyone was extremely helpful .I felt like I was in good hands all the way.

Rating:

5.0

Great Experience.

Rating:

3.0

My concern was that I was not told I had restricted hours. I tried to enter the unit at 10:01 PM and I could not because my hours were 5 AM to 10 PM. The complex states 24-hour access - big issue.

Rating:

5.0

Worked out great for two students needing to store their gear for the summer. Upon checkout, guy running the facility was great in getting us access and checked out quickly. Went above and beyond.

Rating:

5.0

great!

Rating:

3.0

The storage experience was great. The manager John at the location in Tempe on apache is very rude, unprofessional and have nasty attitude. I never want to do business with him.

Rating:

3.0

URGENTl I have been TRYING 5 WEEKS TO GET THE CHARGES REMOVED FROM MY ACCTT. MY STORAGE WAS FREE MARCH 19- MAY 6 2019 PER JOHN DODD. I CONTINUE TO RECEIVE COLLECTION NOTICESPLEASE HELP.SUSAN HANNA

Rating:

5.0

Super accommodating despite the unit I reserved was unavailable.

Rating:

5.0

Thank you. I was there 4 or 5 years and staff were very helpfull and kind.

Rating:

5.0

Great service

Rating:

5.0

Had a few major issues involving my storage units & accounts being mixed up in the past. Was taken care of immediately, he checked everything on my account accordingly. Very thankful for his time.

Rating:

1.0

Couldn't process payments properly or on time ,evicted me because of a fire,allowed my property to be disposed of ,allowed property to be stolen and gone through by other customer, moved property that

Rating:

1.0

Your manager and your president suck punch your maintenance and cleaning crew was excellent

Rating:

2.0

Bad service

Rating:

5.0

Very polite and helpful customer service in Sedona and th Tempe location:)

Rating:

5.0

Friendly and efficient

Rating:

5.0

GREAT!

Rating:

2.0

I had to wait an hr till someone was able to “unlock” my station and was told that she would call me once it was done but was never advise that it was clear. Time is important so is communication .

Rating:

2.0

Uhaul is horrible. It's impossible to get any of the staff to do anything correctly or to get the store staff on the phone. The customer service call center is useless other than for truck rental!!

Rating:

3.0

It was a pleasure!!!!

Rating:

3.0

None

Rating:

2.0

Kept getting notices saying I never moved out, eventually a manager had to update they system. I get an email 2 months later saying I just moved in again and need to remove my lock? Not well organized

Rating:

2.0

i was given a storage space that had a padlock on it, yet I was required to get my storage out of the rental truck in a timely manner. I was not helped toget lock off so I went with Extra Sp

Rating:

1.0

Did not listen to me and lied to me about drive up storage and it's not and poor service at store

Rating:

5.0

I would be there still if you had climate controlled units. Everything there was always up to date and taken care of and the prices were very fair. Thanks!

Rating:

5.0

If I ever need to use a storage room again I will come here

Rating:

5.0

I thought everything was fine. My stuff was safe. The facility was always spotlessly clean. And as far as I can tell, no homeless people lived there. Surely an upgrade from Downtown Phoenix.

Rating:

5.0

wonderful experience

Rating:

4.0

mostly very good experience. Except, when I move out, I have to go to the office in person in order to move out. it would be much better i can do it online

Rating:

5.0

Originally worked with Matthew Richardson, then recently Scott Fowler. Both these guys demonstrated great customer service and were very professional. Matt was very helpful thru difficult time.

Rating:

4.0

They are friendly and helpful

Rating:

4.0

The Facility Staff were great and check in was so fast and easy. The online reservation has many flaws. I eventually had to call to make a reservation. The call center was great too.

Rating:

1.0

Dont rent from there

Rating:

5.0

This UHaul facility has been great. We have not had any issues for the last 2 yrs & they’ve gone out of their way to help me thru a number of my obstacles. They are very helpful, kind & honest.

Rating:

3.0

Only needed the storage for a week. Was told I would receive a confirmation email or call once they closed it out. Still have not received confirmation.

Rating:

5.0

No hassles, no issues, pleasant experience