Customer Reviews for U-Haul Storage of Spring Grove

527 reviews

2549 Pierce Dr   Spring Grove, IL 60081

(779) 286-2001

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(779) 286-2001

2549 Pierce Dr
Spring Grove, IL 60081

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service and I would definitely use this location if I have storage needs in the future

EDWARD LANUM 
Rating:
2.0

The computer was broken, or not, and kept charging me for insurance that I did not want. Spent way too much time getting the truck. The truck was a piece of crap. It got the job done but I will never be renting a from the Johnsburg U-Haul facility again!

Jill Bales 
Rating:
5.0

Fantastic customer service

Steve Winiarski 
Rating:
5.0

The general manager was very helpful! Had the truck warming up for me on a cold winter day!! How thoughtful! And the guys who were there when I dropped the truck off were very sweet and made the process so much better than the last time I rented a UHaul! Thanks Y'all!!!!

Katelyn Adamek 
Rating:
5.0

Customer did not leave a comment.

RICHARD MARTINEZ 
Rating:
5.0

Deanna is the constant professional with leadership qualities driving the next generation of employees. Cheers

SCOTT WOODROW MEGAW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Newton 
Rating:
5.0

Customer did not leave a comment.

wendy hinz 
Rating:
5.0

Customer did not leave a comment.

Keith Hogan 
Rating:
5.0

Customer did not leave a comment.

Sharon Kohler 
Rating:
5.0

Customer did not leave a comment.

Samuel Granger 
Rating:
3.0

They raised my rent every year that I was there. $99-$109-$119-$129. They were the best deal when I signed up but now they are no better than others and higher than some in the area. Office was often closed even during business hours. Then they sold off to new owners and all they have done is raise rent raise rent. Haven’t fixed the deteriorating asphalt or poor lighting. Also I moved out on the 8th and no prorated refund for the balance of the month. But they can rent my spot out starting today. I thought that was greedy. I won’t go back if I need storage space in the future.

LARS ANDERSON  |  Overall Experience 
Rating:
5.0

The employee that was working at the time not only started the truck for us on a very cold day ahead of our arrival but she also cleaner the snow off for us. Super great customer service and overall great experience.

Zachary Giovanni 
Rating:
5.0

Jake was awesome and I appreciated his great customer service. 5-star!

ANDREW KAPLAN 
Rating:
4.0

The trailer was old but still useable. The roll-up door did not work very well and the left rear tail light was barely visible. Other than that it trailed nicely and got me from point A to point B without issue.

mike danielson 
Rating:
5.0

Customer did not leave a comment.

Linda Wahl 
Rating:
5.0

Rental was very clean

Dennis Malec 
Rating:
5.0

Customer did not leave a comment.

SUSAN AND DON TANTILLO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Costello 
Rating:
5.0

Customer did not leave a comment.

joshua rodriguez 
Rating:
5.0

I wouldn’t change a thing. When I arrived, my truck was pulled up to the office. Check-out was very fast. When I returned the truck, I was met at the gate and checked back in rapidly. Very efficient and top-notch U-Haul dealership.

Daniel Educate 
Rating:
3.0

Customer did not leave a comment.

Michael Marmurowicz 
Rating:
5.0

Customer did not leave a comment.

mary anderson 
Rating:
1.0

Forced to clear out because the price kept getting jacked up every 3 months. I'll definitely never use Uhaul again.

DAVID BICKLER  |  Overall Experience 
Rating:
5.0

Great experience. Walked right in, no wait to pick up the truck. Was clean, smoke-free, drove well. Nothing to complain about. I'd use this location again & recommend it to friends.

Melissa Anderberg 
Rating:
5.0

Customer did not leave a comment.

Bryant Criswell 
Rating:
5.0

Customer did not leave a comment.

Susan Dusenberry 
Rating:
5.0

Deanna was so friendly . All the staff at the Spring Grove location, were friendly and efficient! I appreciate when there is no stress in carrying out the business of moving … and getting everything you need , from boxes to the best packing tape in the world! Thank you , Deanna, and the staff at the Spring Grove location! Until we meet again 😀

Brenda Stewart  |  Overall Experience 
Rating:
5.0

Deanna is the best professional I’ve ever worked with at a company!! She had made sure I had the most economical pricing!!! Friendly and I’ve been working with her many times!!!! Repeat customer!!!! Love her

Elizabeth Pahlke 
Rating:
4.0

Customer did not leave a comment.

William Graves  |  Overall Experience 
Rating:
2.0

I was told within the 1st week of U-Hall taking over this facility that the ceiling in my unit would be totally fixed to alleviate any future water damage to my items. THAT NEVER HAPPENED!!! Every time it rained, the unit flooded in the corner.

CATHY BROOKER  |  Overall Experience 
Rating:
5.0

I cannot tell you again how much U-Haul really help me out your employee Deanna hudman she was excellent she knew her job she had great customer service most definitely will recommend U-Haul wherever I am I work in customer service myself I will tell my customers about you all thank you again U-Haul

Bridget Burton  |  First Impressions 
Rating:
5.0

Great customer service

SCOTT JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Tiffany Buehrer  |  Overall Experience 
Rating:
5.0

The staff was very cordial and they were very helpful.

dean depew 
Rating:
5.0

Customer did not leave a comment.

Wade Fournier 
Rating:
5.0

GREAT SERVICE!!!

Brenda Stewart 
Rating:
4.0

Customer did not leave a comment.

ANTHONY SERDAR 
Rating:
5.0

I’ve been to U-Haul several times … for moving supplies and truck rental … this time I rented a storage unit… I was glad to get it … even if it’s temporary 😊

Brenda Stewart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany Buehrer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert Turetsky 
Rating:
5.0

I was satisfied… hope they will be to …

Brenda Stewart 
Rating:
5.0

Such Great Service There's nothing to improve ☺️. Thank you 👍

teresa dony 
Rating:
5.0

Customer did not leave a comment.

Kristine Morrow  |  Online Move In 
Rating:
5.0

Anything !!! 😃

Brenda Stewart 
Rating:
5.0

Would highly recommend them very friendly staff and clean units.

Tracy Giandonato  |  Overall Experience 
Rating:
1.0

The trailer was really banged up and damaged. One of the rear exterior hooks was unusable. And I could return after hours. Offer the gate code to rent it’s to return trailers after hours.

Ryan Mantell 
Rating:
5.0

The 6x12 open trailer was perfect, and I love the drop and tow - that connects to my hitch. Along with the heavy duty clip on safety cables. The Spring Grove U-Haul is a smaller facility, so I was in and out. The manager Deanna, made sure I had everything I needed. Thank you very much.

Richard Hudmon 
Rating:
4.0

Had to park truck, walk into office to get clerk to open gate, then go back to truck to drive it in. Seems like this process could be done better.

Timothy Roznowski 
Rating:
4.0

Customer did not leave a comment.

Steve Fukuda 
Rating:
5.0

Customer did not leave a comment.

JAMES FAHEY 
Rating:
5.0

Customer did not leave a comment.

Debbie Kloss 
Rating:
2.0

They returned my u-haul hours after i returned it, resulting in charging me with extra charges. They did end up refunding me but i had to make multiple calls and wait for management to investigate the time of return for the u-haul i used.

MEGHAN STONE 
Rating:
5.0

Customer did not leave a comment.

Robert Turetsky 
Rating:
5.0

Customer did not leave a comment.

Sandra Miller 
Rating:
4.0

Makes sense to me to rent the hitch receivers. A last min. $30 purchase was unexpected on top of the $25 trailer rental.

Robert Brown 
Rating:
5.0

Everything was perfect

RICHARD CRUZ 
Rating:
5.0

Great service all around!!!

Raymond Mittelstadt 
Rating:
5.0

Utilize more signage. Place next door sign on first door to let you know to use the next one and a sign is needed when you pull out of the facility to pull close to the gate to activate the automatic opener.

MARK WIESE 
Rating:
4.0

Customer did not leave a comment.

calvin giles 
Rating:
3.0

Very disappointed with 3 rent increases in less than a year, only changing locks & putting bigger numbers on units & leaving big pot holes. Also would like to point out the lock froze and for 2 months couldn’t get my Christmas presents out and the office new. Was not happy and no compensation for no access to the unit.

DONNA LAZZAROTTO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jerry Dayboll 
Rating:
5.0

Customer did not leave a comment.

Caitlin Walters 
Rating:
5.0

Customer did not leave a comment.

Beth Eicherl  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Turetsky 
Rating:
5.0

The staff at this location are professional and always a pleasure to deal with.

GIUSEPPE TRIBUZIO 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER ANGSTEN 
Rating:
5.0

Deanna was extremely helpful and an absolute pleasure to deal with. Fantastic!

GIUSEPPE TRIBUZIO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAMON ST CLAIR 
Rating:
5.0

Customer did not leave a comment.

Bud Myers 
Rating:
5.0

All good

NICOLAE PAVEL 
Rating:
5.0

A++++++. 5 Stars

Richard Hobday 
Rating:
5.0

Customer did not leave a comment.

Robert Turetsky 
Rating:
4.0

Customer did not leave a comment.

William Graves  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Kosmach 
Rating:
5.0

Customer did not leave a comment.

Robert Turetsky 
Rating:
5.0

Great people, great prices

Daniel Rysz 
Rating:
5.0

Customer did not leave a comment.

patty Bologna 
Rating:
1.0

Money, money, it’s all about the money! Been there a year and the rates have increased three times now. Can’t wait to get out of there.

ANNE MCCONNELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Turetsky 
Rating:
5.0

Great place

TANIA ZAIA  |  First Impressions 
Rating:
3.0

The location is part of a gated storage area which is nice. The call box at the gate either doesn't alert the office when you push the call button, or they don't listen to it. At pick up, we got a gate code so we could drop it off overnight after we used it. My husband works nights so it was pretty convenient. However, at midnight when he went to bring it back, the code didn't work. He was on hold with customer service for half an hour and all they could do was note the account that he tried to deliver and would have to the next day before 7 pm. He works nights, so being back on time with the trailer wasn't going to happen now. He got 2 back to back calls about 4:45 as he was getting ready to leave, it was the office asking where he was and when he was going to deliver. Bryan had to reexplain it and said the account should be noted so we don't get charged. The guy then looked into it and said okay, see you soon. Upon returning it, Bryan told him the code we were given and he said he had no idea what that was and it's simply the trailer number. That's a pretty organized and straightforward way to do it, customer service should have been able to help.

Bryan Haney 
Rating:
5.0

Deanna Hudson always friendly and helpful. Made time spent during use of storage unit very easy. Nice when had promotion and received a free lock. Also added carts in each locker space made moving heavy boxes easier

BARBARA PETERSEN  |  Overall Experience 
Rating:
1.0

Check trucks for dents before you go to the mouth and then when you get back and say you did it and charge me over $200 what a shit outfit

Robert Babiarz 
Rating:
5.0

Customer did not leave a comment.

Robert Turetsky 
Rating:
5.0

Customer did not leave a comment.

Scott Johnson 
Rating:
5.0

Customer did not leave a comment.

John Gilboy 
Rating:
5.0

Deanna was helpful and informative, and got me on the road quickly. Thank you!

Kenneth Johnson 
Rating:
5.0

Customer did not leave a comment.

Robert Turetsky 
Rating:
5.0

Very easy to rent here. Great customer service.

Steven Giron 
Rating:
5.0

Customer did not leave a comment.

William Sheckler 
Rating:
5.0

Customer did not leave a comment.

Robert Turetsky 
Rating:
5.0

Denise was fantastic! Helped every step of the way.

Kevin Dombrowski 
Rating:
5.0

Customer did not leave a comment.

julie pierson 
Rating:
4.0

Customer did not leave a comment.

Robin Ricles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bob sroka 
Rating:
5.0

Great staff and safe comfortable rentals. Thank you!

Bryan Bellah 
Rating:
5.0

Nothing really. I would like to commend Deanna the manager. She was professional, courteous and knowledgeable.

Kevin Shaffer 
Rating:
5.0

Customer did not leave a comment.

Mark Cherry 
Rating:
5.0

A great place to store your items! Clean unit no problems in 5 years! Would highly recommend this location!

CHERYL AND ROY FORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Turetsky 
Rating:
5.0

Close to home where we were loading up and very friendly , kind staff that explained rental very well .

Robin Ricles 
Rating:
5.0

Change nothing!! I'm a professional mover and I rent uhauls all over the country, and this location was by far the fastest with checking me in and getting me out the door ... even returning the truck was extremely efficient. And the staff is knowledgeable and friendly from start to finish.

TREVOR ST DENIS 
Rating:
3.0

While they were trying t be friendly, they appeared to be overly prying to me which in turn made me apprehensive about working with them in the future.

Dale Marting 
Rating:
5.0

While the vehicle was clean and well maintained, the blankets I rented were not clean, and one piece of my furniture was badly scratched due to dirt in the blanket. The blanket was fresh out of the bag. Also the plastic bag was tied in a knot so tight that I had to cut open the bag

andrew rolfe 
Rating:
5.0

Deanna was very helpful, suggested common sense tips and made our day as easy as possible. We highly recommend her!

Richard Mack 
Rating:
5.0

Customer did not leave a comment.

Trevor St Denis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Ennis 
Rating:
5.0

Triple AAA 5 ⭐️⭐️⭐️⭐️⭐️ Rating !!!!

Joe Buralli 
Rating:
5.0

Great customer service - cheerful and friendly

SCOTT JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Greg Pieper 
Rating:
5.0

Customer did not leave a comment.

Matt Reiherzer 
Rating:
5.0

Lisa was awesome! We had a last-minute moving truck need and she took of everything efficiently, effectively and with a smile! Thank you for making a very stressful move a little easier.

Jennifer Zelek 
Rating:
4.0

Jake was very helpful and went above and beyond to ensure my rental experience was easygoing.

Brian Hidalgo-Gato 
Rating:
5.0

Customer did not leave a comment.

KORA smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Crowcroft 
Rating:
5.0

Associates were busy and very efficient, while also being friendly and helpful.

Caleb Riechman 
Rating:
5.0

Customer did not leave a comment.

LISA J. WEGENER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Brock 
Rating:
5.0

Deanna is awesome and very knowledgeable, friendly, helpful and goes out of her way to make sure you have the right space fit for your treasures. She exemplifies Customer Service in a world where it doesn’t seem to matter about putting customers first.

Norma Foxx  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Gallegos 
Rating:
5.0

Customer did not leave a comment.

KATHERINE CUMMINGS  |  Overall Experience 
Rating:
5.0

The facility was fine and the office staff was wonderful. The ladies are very friendly and helpful.

LADONNA WOODCOCK  |  Overall Experience 
Rating:
5.0

Staff is always pleasant and helpful.

Carmella DelVicario 
Rating:
5.0

Customer did not leave a comment.

Laura Kirchway 
Rating:
5.0

Office staff is very friendly, Attentive and extremely helpful. I often come in late after work to access my storage unit and I’ve noticed them cleaning and working on damaged lights And other things very late into the evening To keep the facility safe and maintained

Gary Brink  |  First Impressions 
Rating:
5.0

Deanna was incredibly helpfulshe was knowledgeable, courteous and very friendly.

Norma Foxx  |  First Impressions 
Rating:
2.0

The low rating is for the lack of instruction on how to access the truck from within the gated property. Also was unsure where to leave the truck upon returning. A sign explaining would have been helpful, or an email prior to pick up/return. The lock keyword was also incorrect. It took me over an hour to retrieve the rental. The actual location and condition of the property was great. But thats doesn't even come close to offsetting the inconvenience of not getting the truck at the time reserved. Never ever again.

Deneen Cook 
Rating:
5.0

Customer did not leave a comment.

SUSAN AND DON TANTILLO  |  First Impressions 
Rating:
4.0

There is no lighting, the hours was bad there wasn't anyone in the office after one most of the time and now it's open 24-7 and it was never like that. At times it was hard to get in the gate. Staff was excellent the girls would be ⭐⭐⭐⭐⭐

JAMES STARR  |  Overall Experience 
Rating:
5.0

Great business , excellent staff

viola bell 
Rating:
4.0

Customer did not leave a comment.

DEBRA SIMON  |  Overall Experience 
Rating:
4.0

Not happy about increase in price but guess goes along with all businesses charging more.

BARBARA PETERSEN  |  First Impressions 
Rating:
5.0

Deanna and Jake have outstanding customer service skills! I highly recommend this location for any moving or storage you need. Great people to work with!

CHERYL AND ROY FORD 
Rating:
5.0

Customer did not leave a comment.

Ray Gordon  |  Overall Experience 
Rating:
5.0

VERY HAPPY WITH STORAGE FACILITY. CLEAN AND WELL MAINTAINED EXCELLENT STAFF

Gus Ponce  |  Overall Experience 
Rating:
5.0

The team was great to work with. When something needed to be fixed, they took care of it right away. They answer the phone themselves so you don't get put in a loop. Everything was great. If I were staying in the area, I would keep renting from them. 5 stars to the team

Privacy Request  |  Overall Experience 
Rating:
5.0

Thank You!

Privacy Request  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Privacy Request  |  Overall Experience 
Rating:
5.0

Thank you

Privacy Request  |  Reservation 
Rating:
3.0

Things went fine

Privacy Request  |  First Impressions 
Rating:
5.0

Service was excellent, very helpful and friendly.

Privacy Request  |  First Impressions 
Rating:
5.0

Super easy transaction.. I set it up online and walked in signed got my unit.. Clean and employees nice helpful.. Would rent again.. Thanks

GAYLE DUNGJEN  |  First Impressions 
Rating:
4.0

service was very good. Great friendly staff

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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