Jennifer & Kevin were awesome. Incredibly responsive to my questions & needs. Thank you.
mike p | Overall ExperienceCustomer Reviews for U-Haul Storage of South Beloit
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kevin went above and beyond to help me with getting my Car donated to Kars for Kids. He met with me on February 4 a sunday to help me with getting my storage unit open. He also assisted with the coordination of the tow truck driver for pickup of the car on February 6. Kevin is a rock star. Thanks again.
GREG H | Overall ExperienceI could treat it with respect kindness helpfulness I really had nothing negative to say could have returned I have been assisted I'm very happy...
JACK W | First ImpressionsI had my storage unit for 25 years. Prior to the purchase of the business by U-haul...my time there was great, with only 1 rental fee increase. Once U-haul purchased the business and assumed ownership/management (roughly 4 years ago), U-haul has increased my monthly rental fees 4 times, with the latest increase 12-1-2023 making it 5 times. So, at that point, I find the rental of my unit no longer made any economic sense and a waste of my money. Additionally, my unit had been broken into a few months ago, the office was not accessible a few times I had visited. I would not recommend U-haul storage based on the continued rental fee increases I experienced since U-haul had assumed at my unit location.
JAMES H | Overall ExperienceNo complaints! Easy move out too!
Olivia L | Overall ExperienceExceptionally helpful and was very easy to get a hold of with questions!
JOHN B | Overall ExperienceNice!
Philip G | Overall ExperienceHowever, since I'm in Alabama, my brother emptied out my unit. Lots of mice droppings, and smelly...being stored for over a yr. Maybe NERD more mouse deterrents, as well as smell eradication.
Joanne C | Overall ExperiencePeople do make mistakes once in awhile, that was me if I had known I missed a payment, I would have made sure you got it!
John T | First ImpressionsI have three storage units, and since u-Haul has taken over my price has been raise four times I went to a brand new storage unit. I have four of them there with a paved parking lot secure entrance for less money. I’ve asked the staff 3 time for my deposits back on the storage units and no one has been able to help me yesterday when I told the person that I was done with the storage unit didn’t ask me how I enjoyed the experience or why I was leaving he is more interested in playing on his phone. I’d really appreciate my deposits back from all the units that I’m sure this is also falling on deaf ears. Please feel free to call me if you would like any more input.
DANIEL P | Overall ExperienceYou are getting too expensive you keep upping the price, but you don’t add cameras or anything gates work at the time halftime show me the work some Daisy don’t
Bruce M | Overall ExperienceIf needed again I will be there,and thank you guys
PRISCILLA G | Overall ExperienceThe staff lady Ms Becky I feel went above and beyond her duties to satisfy me as a customer she was very pleasant as well Thank You Ms Becky.
Leether T | First ImpressionsDoor to my unit was hard to open and close
Clarence C | Overall ExperienceThank you
Albert P | First ImpressionsAwful customer service experience. The guy mocked my name to my face. He continued to hit a vape pen while he was helping me.
Gabe S | Overall ExperienceGreat staff really nice people
DONALD B | Overall ExperienceNo issues. Storage was clean and dry. The security could be better. There was gate issues with the code to open gate. Gate was left open often. Also there is damaged buildings on the site that have not been repaired. The lot has uneven gravel surface which has low spots allover that flood with water in rain. Would be nice if the lot was blacktopped. Just pointing out the observations as recommendations for improvement not as a complaint. I was satisfied with the units, the people, and the service. Thank you for finding me the right unit I needed at the time.
MARK A | Overall Experience2nd time renting a unit from. This location. Jennifer and staff. Where terrific both times. Will use again. If the need arises.
Craig C | Overall ExperienceWebsite indicated the property was well lit with security cameras. One camera at the entrance with bright lighting. The lighting by the storage units was poor. The gravel storage unit roads were filled with huge potholes. Overall, I would not recommend the Prairie Hill site. A friend rents at the N 2nd Street U Haul location which is very nice. Paved roads between the units and security access code required for entry. It is also very well lit. The staff at Prairie Hill was very friendly and accommodating. That’s about the best part of that location.
john w | Overall ExperienceThe unit was dirty. I am so disappointed. Thank you.
JENNIVEVE F | First ImpressionsI would have liked a paved lot. That would keep dust out of the units.
MICHAEL K | Overall ExperienceI worked with Ms. Jenefer Hopkins in a word FANTASTIC individual, she was polite extremely knowledgeable and in my opinion a huge asset to your company I actually had a bad experience with one of your people but Miss Jenefer rectified the situation within minutes and made it right, as I said she is a fantastic asset to your company
Jeffrey Z | Overall ExperienceI'm absolutely floored at how easy it was to get in touch with the staff and how quickly they got me into my unit. I've had units in the past from other businesses and they made everything as difficult as humanly possible. This was an absolute breeze and not even a drop of stress or confusion to deal with. Thank you very much, I really appreciate this more than you'll ever know.
BRENT L | First ImpressionsEveryone was always nice to me and helpful, answering any questions. Only issue was that the dumpster is locked. To keep things clean, it would be nice if customers had access to the dumpster especially when leaving/ending contract. Thanks!
Kathleen T | Overall ExperienceI had problems with the rollup door which never got fixed and during the winter you can't access your unit to much ice and snow in front of the door and I didn't care for the price change without notice maybe if my door was repaired but I wouldn't do again
JERRY E | Overall ExperienceWhen I arrived to pick up the truck, the location was initially locked. There was a locked key retrieval box, but we were never given a code. We called the number on the door and got no answer. A man finally opened the door, but said he had nothing to do with the rentals. We were finally put in touch with a customer service rep who told us they had forgotten to toggle the “contact free pickup/drop off” option. She did so and we were finally able to get the keys almost an hour after our pick up time, thus causing us to be an hour late to start the move.
Ron KMy pick up place was changed and I was led to believe I wouldn’t need the app since it was a manned station
Tammy TOn 08/08/22, I made the online reservation for 8/22/22. I received an email on 8/09 indicating my storage unit was active. Staff at the facility was friendly but unable to correct the storage reservation date. There are huge potholes filled with rain water in the gravel driveways that I was afraid to drive through. There are no security cameras besides the entrance. Not the secure facility I was hoping for. But overall, the location is convenient and I didn’t want the hassle of searching for another storage unit.
john w | First ImpressionsAndrew and Sarge were the best part of the whole experience!!! Andrew even helped me with my second unit at a different location. I would recommend this facility based on the above excellent customer service!!!
DAWN E | First ImpressionsPaige was excellent at the South Beloit facility! Very friendly and extremely helpful!
David T | Online Move InThe truck was dirty. Smelled like a dead animal or something. There was no room to maneuver around or to leave your vehicle. I’ve rented many times and this location was horrible. Anytime in the past me or my business rented trucks from other locations they are always super clean, like they’ve been detailed and there’s always ample room to get the vehicles in/out.
Rebecca HThe lady at location was very helpful. The truck was clean and good to go. U hauls 1 800 number took 15 min to answer uhaul.com wouldn't complete order. Home depot called and said their truck was available. They dont make me deal with corporate 1 800 people.
Glenn MStaff made it so easy to get another unit.
JEFF L | First ImpressionsUnit was not swept out. I did it myself. Lot has tons of water puddles. Maybe should be leveled out. Other than that... Great place to rent
dawn r | First ImpressionsI went on a Sunday and they weren’t actually open, I had to wait for someone to meet me to give me the key and that was after many phone calls. When I brought the van back, it had more gas than when I picked it up and they still charged me extra for gas! I will not use you again!!
Colleen BThe owner/manager was incredible to work with. Very nice and helpful. I would recommend using this facility to any and everyone
Dewaun S | Overall ExperienceBruce is amazing and is very helpful. Would recommend to all plus prices are far better than any other storages in the area!
Raphael C | First ImpressionsThe unit was very clean and I was very impressed with how well made they are. I also was very surprised that it was heated and provided a padlock inside. The best thing is I got the first month free.
Kimberly S | First ImpressionsI have been a customer here for over 10 years I have had more price increases sens U haul has taken over than all my years combined. The people behind the desk could care less I have been promised phone calls 3 times and never received one yet but when my debit card was hacked and my automatic payment was declined I received a phone call right away funny how that works
DANIEL P | First ImpressionsThe employee and owner manager were extremely helpful and I am very pleased at the results.
Lee M | First ImpressionsMost of the winter months I was unable to access my unit because large amounts of snow were plowed up against the door and it was froze shut. This is the reason I am no longer renting this unit and have moved to a nearby unit.
Mark H | Overall Experiencebilling issues ,being blamed for something I didn't do resolved! If I could find another place I would, getting expensive
ALAN H | First ImpressionsUa
DOUGLAS S | First ImpressionsI had trouble with getting into web page….. I gave up. We also rented a 24’ van. Everything went well, even the weather!
MICHAEL BBruce is a great guy to talk to and very helpful
james t | First ImpressionsThere was a computer glitch which caused a minor issue, one phone call and it was taken care of. The best customer service ever.
Bilinda S | First ImpressionsIf I ever need storage again I will be calling you guys 😊
PRISCILLA G | Overall ExperienceI had a great customer experience. They were helpful, informative and thorough.
GEORGE WI've been there for 12 yrs .Very clean and well maintained. I would recommended it to anyone. Reasonable pricing too!
KATHLENE G | Overall ExperienceStaff was very helpful and friendly! I had requested a unit, was put in a waiting list and within a couple of hours, she called me back to let me know one was available. Thank you so much for the prompt response and professionalism!!❤
CLAUDIA M | First ImpressionsMy only concern was when there was a fire in 1 or 2 of the units on Madison Rd. I assume the people were either storing something flammable, or it looked like it may have been an electrical fire from an outside light.?
Gayle S | First ImpressionsQuick and friendly. Thank you.
Julie HWell clean and maintain vehicle. Making my move that much more worry less. Thankyou
Michael RBig thanks to both gentlemen at the office! Great service!
Teodora RExtremely nice and very helpful
Bobby W | First ImpressionsFacility made no changes to security of units and yet raised prices.
TERI R | Overall ExperienceKevin was real helpful and polite
Loural C | First Impressionsvery friendly and helpful
RANDOLPH B | First ImpressionsThe Uhaul Representative, Kevin Tadder was exceptional! He took the initiative to return our call and immediately resolved the issues we were experiencing with our attempts to secure a unit.. He alleviated our concerns. Mr. Tadder was very professional and amiable. His energetic spirit and dedication to provide the individual with nothing less than customer service excellence has surpassed our expectations! We are appreciative of his commitment towards problem resolution and attention that he warmly extends towards those he encounters!
Fernando E | First ImpressionsI spoke with an employee, Kevin, who was exceptional. He saved the day when my family was facing a difficult situation and made the process both reassuring and easy. I can't sing enough praises for Kevin. Thank you for everything.
Mary L | First ImpressionsExcellent customer service! Every interaction has been friendly and professional.
Sean W | Overall ExperienceThank you for letting me rent from your storage facility.
Verena L | Overall ExperienceThe manager is really efficient and friendly. Staff are super helpful. The units are great and cost effective I would highly recommend South Beloit U-Haul storage.
jacqui f | Overall ExperienceThe eternal hold on the first phone call was way out of line (call center) it could have been handled much better
Fair O | First ImpressionsPavement would have been nice, many others have it for the same rent.
Chris C | Overall ExperienceNo negative comments everything went well.
ANTWINE Mi called at the last minute to get a unit and Kevin was very friendly and helpful. He made this a smooth experience for me. Thank you
Pat D | First ImpressionsCheck in and out is not quick, plan for an extra 15-30 minutes.
LORETTA SOvercharged, misrepresented the facts about renting the van. The charge to my credit card was excessive for a 19.95 Van...My credit card has been charged for 33 more miles than what I actually used! I want it straightened it out ASAP thank you
barbara lYour staff is outstanding! Issues were resolved quickly and staff friendly and courteous. My reason for leaving after about 15 years- downsizing! If I need storage in the future, I’ll be back!
MICHAEL B | Overall ExperienceThe mini van smelled something awful and the steering wheel was grimy. The seats had not been cleaned as well.
SANDRA JVery friendly and helpful with everything
Alen K | Overall ExperienceThe only reason this was not a great setup was because I had a 26 foot truck and there was really no place to put it that was good. Also, the key drop off was a little confusing because the drop box wasn't as identifiable as everything else is. It wasn't orange, and wasn't clearly marked.
Joe LFriendly staff
Rose K | First ImpressionsI highly recommend this U-Haul location. The vehicle was ready and the transaction was very smooth.
RONALD KEverything was good!
David WAll is good. Thxs.
DAVID GThe agent insisted i needed to come into the office to fill out paperwork. It appears she was not trained on the mobile pick up app. I told her nurmerous times and I showed her the mobile screen indicated walkin and get the keys and notify the agent that your rental application has been completed. She insisted that she needed to call her boss so she can get the documents signed. I was frustrated with this rental. I have never had such a challenging experience. Because of the experience today I really should get a refund. It appears none of the staff was educated regarding this rental method. Signed Frustrated!!
Francisco AHad some water in back of storage facility, but over all was a good experience.
Carmen L | Overall ExperienceOnly the premium units have pavement in front of them. Had I know this I would have went elsewhere.
Chris C | First ImpressionsA lot of our items was really wet .
Alaya J | Overall ExperienceStaff was very rude, disrespectful and ignorant. Storage units are nice but I will never support uhual again your staff is a reflection of your business and I did not have a good experience.
Geteaka T | Overall ExperienceThey took out money the day before i moved out and they wouldnt refund for the month I am a long time customer who rented 3 trucks and 3 storage units last year alone. I dont tbink this was fair. Other than that everything was all good.I tried to resolve tbis issue with them but I vot nowhere please help.
Richard M | Overall ExperienceI was sad to find mice droppings in my unit
Natasha K | Overall ExperienceJennifer that checked us in was very helpful and super friendly. A pleasant experience. I would definitely recommend this Uhaul center.
Staci H | First Impressions